Crowne Plaza London - Kensington - London

Very comfortable stay. Friendly staff and super locale for seeing the sights & Parks of London!

Genuine Hotels.com guest review

One of the most pleasant and accommodating staffs I have ever met!. Not only is the hotel location fabulous with Tube, restaurants, and services all nearby, the complimentary wireless was a blessing.The beds (two doubles!), linens and towels (huge bath sheets; washcloths) were excellent. Will definitely use again.

Genuine Hotels.com guest review

The hotel was very close to the tube. Excellent location and beautiful, quiet neighborhood.

Genuine Expedia guest review

Great location. Staff was very attentive. Room was very warm.

Genuine Expedia guest review

Good price for the location. Nearby holiday inn forum cost a lot more. Many restaurants within walking distance including burger king , kfc. Tesco and waitrose are within 2-minute walk. Very convenient.

Genuine Expedia guest review

I was very pleased with the hotel. Location is great. Lots of nice restaurants nearby.

Genuine Expedia guest review

Attended our request for a room with facilities for a fully assited hándicap to our full satisfaction

Genuine Expedia guest review

The staff were terrific - and we hugely appreciated the early check in after our overnight flight... The hotel is in a good location, with easy access to all of London. My only complaint is the extra charge for wifi - at this point, wifi should be included in the hotel fee...

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

great hotel, great location. Wifi is overpriced.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Overall the hotel was okay. Rooms were very small. We had a deluxe room with two double beds for a four day stay. The room did not have any drawers and a very small closet. For three adults the room was very cramped. The location is great right on the Picadilly line with easy access to all the major sites. Withing wlking distacne of Kensignton Park, […] great pubs and several Indian resturants. Important to note that the trains do not run until 0700 on Sunday mornings. If you have an early flight it will be a 50 pound cab ride to Heathrow Read more

Genuine Expedia guest review

My partner and I were pleased that we were able to travel on a direct Piccadilly Line tube train to Gloucester Road, the closest stop to the hotel. The Crowne Plaza looked very nice as we approached it, and looked clean and bright. The woman who registered us was most pleasant and accommodating; however, I thought that her colleague, who was wearing […] a name tag that identified him as a 'reception manager' or something like that, was very cool and told us that we had to wait until 2:00 pm sharp to get a room assigned, though we had arrived at 8:00 am. I can't quite believe that not one room was available. The hotel room itself was very clean and simple, and quite comfortable. The bathroom was fashionably modern. One item that may not be easy to fix, but that I want to point out, is that there is not enough light over the bathroom sink. Another suggestion: Would be nice to have a coffee maker in the room. To view from the room, located in the back of the building, was lovely, looking over a courtyard between the hotel and a lovely church. Very nice! Though we didn't go to the hotel restaurant, there are a number of excellent breakfast, lunch, and dinner option in the vicinity. Kensington really is a good place from which to base a trip, and the Crowne Plaza is a good place to stay. It was nice that there was a range of US and international papers for guests in the lobby, which was a nice touch. Read more

Genuine Expedia guest review

Great location, close to the underground and Natural History/Victoria and Albert Museums. Convenient from the airport and is just 35 minutes from Heathrow on the Picadilly line. There are a few restaurants nearby and South Kensington is about a 1/2 mile away where you will find more shops and restaurants. On the downside, the gym was not well looked […] after, local calls are billed at .80p/minute and the internet is pricey at 25 pounds per day. Read more

Genuine Expedia guest review

The Crowne Plaza Kensington: excellent for family travel. Rooms are larger than expected for London, comfortable beds, great bathroom facilities and excellent service from staff. Good bargain (considering typical London prices) for a very good breakfast buffet, free for kids. We traveled with our 13 and 16 year old sons, and the room with 2 double beds […] was more than adequate. Location is excellent, just around the corner from the Gloucester Road tube station, which puts you just minutes from anywhere in central London. Also, the hotel's Kensington location has great shops and restaurants (highly recommend Whit's, great food and service, 10-15 minute walk from the hotel). Staff were very helpful and knowledgeable about transportation, etc. We booked the hotel's private car to go to Kings Cross train station, cost was pretty reasonable and driver got us there with time to spare. Overall, an excellent experience and good value. Read more

Genuine Expedia guest review

This hotel is an excellent value and in a super-convenient location, directly across from the Tube. The rooms were quiet, the hallways were well maintained. We stayed on the club level and purchased the package that included breakfast and access to the club lounge. Breakfast was good- the buffet had a decent selection and cold beverages available whenever […] you like. The concierge and front desk staff are courteous and very helpful. The room was small but nicely appointed- the only complaint is there wasn't enough room to put the chair at the desk. However, we did stay in a room with 2 double beds. The linens were very nice and the beds were comfortable. Nice complimentary toiletries, small mini-bar fridge set up and complimentary tea/coffee set up & bottled water included. The neighborhood is super convenient with a Waitrose and Tesco express, Starbucks, several small cafes and restaurants in walkind distance and a Nando's right down the street. When we return to London, we will stay here. Read more

Genuine Expedia guest review

What a great London hotel! Ideally located in Kensington, just one block from the tube station in a nice area, the Crowne Plaza Kensington is a wonderful place to stay. Located within eyesight are Waitrose grocery store, Paul french patisserie, Starbucks, BK, KFC, a tabacco stand, bank and more. The hotel was clean, nicely decorated contemporary and […] well kept. The staff was very friendly to me and my 3 children ages 6,8 and 10. I was able to store my 2 suitcases and the kids' 3 backpacks on our final day and pick them up prior to going to the airport. The staff hailed me a cab with a smile. Thank you to the staff for making us feel welcome and cared for. We had a room w/2 double beds, nice for me and the 3 little ones. ONLY wish that the C.P would accomodate a family of 5. We would have had to have 2 rooms instead of 1 if my husband had been with us. As a result, our entire family will not be able to use this hotel :( Read more

Genuine Expedia guest review

clean, friendly staff, breakfast included, close to all sorts of things, the only complaint is the half door covering the shower but this seem to be common in europe.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The staff very helpful and welcoming. Easy and safe to walk in the area.

Genuine Hotels.com guest review

I travelled alone to this hotel. The staff made me feel welcome and did everything they could do to make my stay comfortable. Especially Karim at the concierge desk and Daniela at the reception desk. The room had a comfortable bed ,chair and desk and shower. My room was in the front of the hotel overlooking Cromwell Road & was very quiet. It is in a […] great location with the bus stopping out side the hotel, the Gloucester Road underground station across the street. Waitrose Supermarket across te street, starbucks burger king. Stanhope pub and a few other places to eat. Harrods about a 10 minute bus ride. I will definitely be staying at the Crowne Palace on my next trip to London. Read more

Genuine Expedia guest review

I would highly recommend this Hotel. The staff was very friendly and helpful. The rooms were very clean and comfortable. I would definitely stay at this Hotel again.

Genuine Expedia guest review

The hotel was well located with great access to transportation. The neighborhood was residential, and it added to our experience as we enjoyed a taste of the local life while being able to reach all the traditional tourist destinations with ease. The highlight of the stay at this hotel was the staff. From the moment we arrived, everybody was friendly […] and very attentive. We felt they went out of their way to help make our visit to London memorable from beginning to end. We appreciated the genuine interest to make us feel welcome. Thank you. Read more

Genuine Expedia guest review

Location is great, right across from the Underground (Tube) station and easy walk to Hyde park, Natural History and Science Museum, Albert and Victoria Museum, and shopping at Harrod's. The Hotel was clean and modern, roomy for the 4 of us. It had a beautiful courtyard to relax and unwind. Quiet room and great gym! I would return to this hotel if we […] were to return to London. Read more

Genuine Expedia guest review

Beds were comfortable. Could have used better air conditioning. People were nice, though not friendly. No internet offered in rooms without a charge. Great location. Right accross from the tube.

Genuine Expedia guest review

I was disappointed in this hotel, especially based on the price. Having said that, I'd recently been in Venice and Paris in other 4 star hotels that were very very nice. This hotel paled in comparison. The carpet in the room was lightly stained, but the bathroom was quite clean. The hallway to our room always had a strange odor and just looked worn. […] On a positive side, there was a tube stop right across the street and pubs within walking distance. The 1 acre garden with the hotel was beautiful. Read more

Genuine Expedia guest review

Great access across the street from the tube. Our room was quite tight though; about a foot between the end of the beds and the desk. Absolutely no place for 3 people to put luggage and only room storeage for hanging clothes. We didn't find out until our last night (of 4) that we could have received breakfast discounts had we registered the night before. […] Our college daughter checked in prior to us and she was not informed. She had a month's worth of luggage and no one assisted her at all; they only pointed the way to the lifts. My husband and I pulled up and had bellmen offering all kinds of help with our few bags. The wifi cost was disappointing. This was the only hotel during our UK stay to charge and the fees are high. When we left, the concierge booked us a car to Heathrow and said it was extra because there were 3 of us. Well at 70 GBP it was high. Friends throughout London did the same thing and paid 50 max. AND it was a 30 minute ride. Read more

Genuine Expedia guest review

The hotel is centrally located, with the Gloucester Road tube station across the street, and museums nearby. There are also quite a few restaurants in the area. The room was clean and the beds were very comfortable, although the room could use better lighting. The staff were all very nice and helpful.The hotel also has a nice lounge/bar and garden area. […] Friends who live nearby, but had never been in the hotel, were surprised at how nice the hotel was, and said they're going to recommend it the next time they have visitors looking for a hotel in the area. We had a room facing the garden and it was very quiet. I would definitely stay here again. Read more

Genuine Expedia guest review

The location is the best part about this hotel. There is a subway across the street and everything was within 10 to 15 mins by foot. It was a nice clean place overall.

Genuine Expedia guest review

Typically I've found hotels.com reviews to be pretty accurate. But, the Crown Plaza London is not a 4.4 hotel. The location is a 4 based on being close to the tube and Hop on Bus, but you are still a jaunt from the best parts of the city. We arrived late, minimal food service in the hotel, and staff was flustered to help. Room was motel quality plus […] a tick, and the bathroom smelled of mold. London is filled with good hotels, and this one is average. Read more

Genuine Hotels.com guest review

We arrived after flying all night. We saw that Hyde park was close and Kensington Palace so headed there after a great Italian dinner nearby. After our walk we enjoyed the hotel room and lovely tub before sleeping great all night. I would recommend it to all and just wish we would of planned to stay a couple more days!

Genuine Hotels.com guest review

We were looking for a hotel that was close enough to central London but some ways away to relax from the busy crowds. This hotel is ideally located on Cromwell next to Gloucester Road. The tube station is a mere 5 min walk from the hotel. Rooms were small and this was the only area we thought could improve. This was more than made up by the super courteous […] and helpful staff. They simply went out of their way with any request. They even ask you if you look the slightest bit confused. The concierge gave us wonderful advice and let us purchase our London Eye tickets at a nice discount. The housekeeping staff were accommodating, efficient, and friendly. Apart from the super clean hotel, the attached restaurant was surprisingly good and fair-priced. There are a couple of gift shops close by including a corner store that hosts a Royal Post Office. Several great little places to eat are just west of the hotel on Cromwell, just north on Gloucester Road, and close by the tube station. Sainsbury's is just a 10 minute walk west on Cromwell. The best little breakfast spot is the Patisserie Bar Restaurant Grill just across from the tube station. Great food, super nice staff, and very good prices (for London). Location, staff, great room rates, and all the charm you could want would be a great summary for Crowne Plaza Hotel London Kensington. I hope to bring my family back there the next time we jump the pond. Read more

Genuine Expedia guest review

The Light over the sink never worked. This made shaving very hard since I could only see myself in silhouette, the other working light in the windowless bathroom was far behind me. I stayed there four days and every day I would go down to the desk and ask for this to be fixed. Come back in the evening and find that it was never touched. The hotel does […] have a nice garden where dinner could be served or the kids could run around and play. Other then that there is nothing special about the place. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Good location across from Gloucester underground station. On blue line that goes straight to Heathrow. Central location close to everything.

Genuine Hotels.com guest review

Outstanding value of a modern, refurbished hotel across the street from the Gloucester Road tube station which is located on the Piccadilly (the main line between Heathrow and Central London), Circle and District lines.

Genuine Expedia guest review

Great location if heading to Heathrow. Underground station is right across the street and it was an easy 40 minute ride to the airport. Starbucks close too.

Genuine Expedia guest review

Our family stayed at the Crowne Plaza London Kensington during a week-long vacation to London. The hotel was clean, the room was well-appointed, and it was very convenient to the Gloucester Road Tube Station. If the air conditioner were a little quieter, there were a tad more water pressure, and the free wifi extended beyond the lobby, it would have […] been five out of five throughout. Mind you, we'd happily stay there again. In addition to being more-or-less across the street from a tube station, the arcade/mall across the street has a Waitrose grocery store that made buying snacks and treats after a day out very easy. A fair number of restaurants are also nearby, including our family's new favorite bakery/coffee chain, Paul. Just down the road from several museums and another tube station. Not a bad walk to Kensington Gardens, either. Read more

Genuine Expedia guest review

S. Kensington is excellent location with tube stop nearby. Nice area of London. Staff very helpful and friendly. Concierge pleasant to work with. Rooms are a good size and clean. We had two queen beds for 3 people. One of the few hotels I could find with 2 large beds. Double windows blocked street noise. Overall a nice experience.

Genuine Expedia guest review

Great: The staff was exceptional. The location was excellent. Near everything, but not within the congestion zone. UK now requires a daily fee for a car in their 'congesion zones', you don't have to pay it here. Good: The beds were comfortable. The rooms and hotel were very well kept up. Not Good: Room Temperature control almost non-existent. Bathroom […] was tiny and too 'modern'. The shower was only half covered and there was no vent. No parking. Had to park at the very expensive Holiday Inn across the street. No refrigerator. There was a mini-bar in a cooling fridge, but had limited cooling potential. No ice machine on floor, had to call room service. Too quiet. Read more

Genuine Expedia guest review

The Crowne Plaza Kensington is a good hotel overall. They are currently renovating the lounge areas and it looks nice. The location is great, just 1/2 block from Gloucester Road (on three lines) tube stop providing easy access all around London, with enough food options within a block for breakfast, lunch, or snacks. Our room was a family room with […] 2 double beds. Room was in great shape, but not much extra room to walk around the beds. However, if you are vacationing in London, you aren't spending a lot of time in your hotel room. A dresser was the only piece missing from the room, otherwise it had all we needed. There was free wifi in the lounge area that didn't reach our room, but that didn't present a major problem. Overall a nice place to call home while in London. Read more

Genuine Expedia guest review

Really great hotel, well located and with very friendly staff. Could offer Wi-fi in the rooms.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel needs upgrading. But at the price I paid for ($170 a night), it is a very good deal. The location is super. Staff is very friendly and helpful. Breakfast ($18, with discount coupon) is adequate and a nice deal.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The staff are very friendly and helpful. The location of the hotel is very central and safe and close to restaurants and coffee shops and the metro. The room was roomy and comfortable and clean. The only thing is that the rooms can be a little warm if you don't turn the air on, and when you do turn the air on causes the air to be dry. The windows cannot […] be opened for security reasons so no fresh air. But overall, we enjoyed our stay. Read more

Genuine Expedia guest review

Very convenient, with quality service and facilities, will stay again if back to London.

Genuine Expedia guest review

Nice hotel in a good location. Across the street from the tube and a couple blocks from the museums. Get a "Club" room; it was worth the extra cost to have access to the room which included breakfast and evening cocktails. I am not sure how many "Club" rooms they offer, but we were there for a week and there were never more than 20 people in there.

Genuine Expedia guest review