"I will not stay at this hotel ever again!"
Hotel needs to be up datedGenuine Hotels.com guest review
"Hotel in general"
Hotel was ok. Would not recommend it to anyone. Smelled musty, elevator was scarry. Pool inside was dirty and ceiling was falling down, pool outside was broke. People were very nice. No problem with staff . Room had outside door with a broken lock and outdoor seating area looked like it would fall apart! Bed was very comfortable. Looks like ut needs […] a good make over! Read moreGenuine Hotels.com guest review
"All in all, OK."
I picked this hotel not only for the price ($99.00) but also for the location. We were talking the kids to Dutch Wonderland so it worked out for us. The room itself was large and ok as far as being clean but the beds were very uncomfortable (double beds). The hotel had 2 pools, inside and outside, the outside pool was not opened so we ended up taking […] the girls to the inside pool. Water was dirty and green so we ended up going to the game room. All in all I will stay at another hotel when I visit Lancasater. Read moreGenuine Expedia guest review
"The rooms were rusted and moldy."
My family and I were very disappointed with our rooms. They weren't clean, had rust and mold in the bathrooms and the wallpaper was peeling. I requested additional tissue for the bathroom from the staff at the front desk and the worker had to take one from another room to give it to me. There was no supply at all. The icemaker on our floor was out of […] order and the front desk clerk had no coupons or information regarding the recreational attractions which were close by. Read moreGenuine Expedia guest review
the room they gave us was dirty, carpet was dirty, wallpaper was peeling, mold was growing on the ceiling above the bed, big stain on carpet, room was stuffy and stifling. the indoor pool was green, unmoving and looked like it hadn't been maintained in months. we loaded our luggage back onto a cart and asked if there was a newer, cleaner room. the room […] they led us to was supposed to be "newly renovated" but was marginally better than the other one. maintenance staff were lurking around. we left and went to the Hampton at the other end of town. Glorious! Read moreGenuine Expedia guest review
"Worst maintenance in Hotel History Ever"
The Pool was Green and unusable for the 4 days I was there, TV did not work took then 3 days to replace it, outside back patio was so nasty, it was scary. other than that room was clean, location great, price really good...Genuine Hotels.com guest review
Horrible! Would not recommend. Apart from plant being old and in need of proper maintenance, room service was appalling. Booked 3 rooms for 4 people each. One bath towel was supplied to each room. When I finally was able to call the front desk on the phone that had most of its buttons missing, I had to go to the desk to get some second hand towels that […] were so worn that they could cause serious bodily injury. And the same could be said for the bed linen. The wost hotel that I have ever stayed at. Read moreGenuine Hotels.com guest review
very basicGenuine Hotels.com guest review
"Surprised to see"
Hotel rooms were fine-lots of space. Balcony was nice but they had no chairs for you to sit on so what's the point? Outdoor pool was a mess-green in colors so you knew that it wasn't kept up. Not safe to go in. Would have stayed somewhere else.Genuine Hotels.com guest review
"One night stand"
The hotel is an older one and in need of repairs. The staff was indifferent and lacked the attentiveness that makes you feel welcome. I will go back to Lancaster again, but I won't stay at the Ramada.Genuine Hotels.com guest review
"It probably was a beautiful hotel 25 years ago.."
The first room we had smelled like mildew. We thought it was because there was no air conditioning. What we discovered in the morning that the carpet was soaked. Also many lights did not work in the room or had no bulbs. So we were upgraded and moved to another room. The shower head had water come out around the shower head...not through the wholes. […] There was no regular coffee available for the rooms, but downstairs. Throughout the hotel, the carpeting was ripped, worn or dirty. The paint on the staircase railings were all ripped. The inside pool was closed for maintenance and had been according to the sign since June. The tennis courts were unusable as the nets were sagging and the courts had plants growing up everywhere. The breakfast was okay, but not overly inviting or tasty. The landscaping was overgrown with tall weeds and bushes. It appeared that it could lead to a security problem. The staff was very helpful. It was not their fault the place was a dump. Read moreGenuine Expedia guest review
"visit to dutch wonderland"
outside of the facility is not being maintained, everything is over grown. inside is very worn, many things with signs of out of order (vending, indoor pool, etc.) asked for towels, wash clothes and toliet paper because the roll had not been filled they had no wash clothes available. stated it had a continental breakfast that is stretching it. overall […] I was very disapointed booked here because it was open when we were traveling will reschedule trip before I stay here again. Read moreGenuine Expedia guest review
Read the reviews about run down conditions and funky smell but I like to make my own decisions. It was run down, carpet stained and ripped, very funky smell throughout. Paint chipping, faucet dripping. The room was clean, sheets and towel clean. You get what you pay for I guess. Would not recommend.Genuine Expedia guest review
"This place is old and run down"
We hated this place ,old run down not even a table in roomGenuine Expedia guest review
"convenient to everything for us"
nice, quiet. the only real problem was the two closest ice machines were broken. I was disappointed that the exercise room only had two(2) pieces of equipment. but staff was super, and ac was great.Genuine Expedia guest review
just being together as a family and hoping too enjoy ourselves away from the NY areaGenuine Expedia guest review
We were greeted by staff who were complaining about the busy day and broken washing machines. We were informed that only a smoking room was available and therefore would "stink but be okay". After this promising start, we arrived in a room where the wallpaper was peeling, the toilet seat cracked, and the stains all over the rug. The most redeeming part […] was the warm outdoor swimming pool, as the indoor pool was broken. The continental breakfast was adequate, however the staff was making comments to guests about taking too much food. In a locations where the hotels are plentiful, I would recommend staying elsewhere. Read moreGenuine Expedia guest review
"HEAT WAVE AT RAMADA"
Were not pleased the way the building is taken care of. Half of the walls and painting is very bad. We did not have an air conditioner for 2 days and we told them it was broken. After complaining it finally was fixed and a new one was installed. Then because the air conditioner was broke, the room was not cleaned or bed changed housekeeping did not […] do their job. They wrote it up on their logs that's all. I would not stay there again. Read moreGenuine Expedia guest review
"Our Enjoyable Stay at Ramada Lancaster"
I read the reviews before booking our room and yes, we were concerned but I called in advance and spoke with Jeannine (the front desk manager) and told her my concerns ( a working A/C and no bed bugs) and she assured me all would be fine. And it was! Granted, it is not a 5-star Hotel Ritz but we were pleased with our renovated room, the A/C was like […] the Artic Zone and everything was clean. The hotel is undergoing renovations while trying to remain open in a difficult economy so cut them some slack. I enjoyed my very fresh cheeseburger and ice cold beer in the bar and grill room surrounded by Sports on TV's.. They provide a simple but complimentary continental breakfast. If you are a super nit-picky person and willing to pay much much more and even lucky enough to find a hotel with rooms on such a busy weekend then go somewhere else. Our room (which we were lucky to even find availability) was only 89.00+tax. They have a game room with arcade machines and pool tables and an exercise room and a business center. If you look at the glass as being half full and not half empty just as we did...you will enjoy your stay too. We ARE going back! Read moreGenuine Expedia guest review
After checking in and found the room all the way down the hall, I requested a room closer to the lobby. Then my neice and her grandsons wanted to go to indoor pool. It was under maintainance (looked like the sign was there for some time). We used the outdoor pool. On the was from the pool, the grandson was walking ahead and the next thing he was down […] and hit his head on the concrete patio. My neice went to get him and she slipped in the same area. It looked like slime that they slipped on. Reported it to desk, was told management would be in touch. Went to dinner and when we returned, found out TV did not work and there was no maintainance person to fix it. Offered us another room, moved again. When I checked out, I told desk clerk I never heard from management about accident. She said not to worry, they had accident report (we never filled one out). She went to see manager and told me to wait 5 minutes. After waiting 10 minutes I told her I was leaving. She went to check on manager and said she was on the phone with another customer and it was longer than she thought and offered us 50% off our bill. I left so the lady behind me could complain about her room. I would never recommend this hotel to anyone I know. Read moreGenuine Expedia guest review
"Hotel in need of a make over"
We arrived @ 6pm (2 Hours past the check- in time) and are room was not ready due to the dryer breaking down and not having any clean linens available. We finally got into the room at 6:45pm. We were at a soccer tournament in a heat wave all day on Saturday and just wanted to get into a cool room and relax. There were no towels at the hotel pool (I […] need to track them down at the front desk). The women at check-in did her best to address the situation it seems that no one was letting her know when the rooms were ready. The hotel was in need of a make over from top to bottom. It is a shame, prime location across from Dutch Wonderland. I will take this one off the list. Read moreGenuine Expedia guest review
"Hotel near Dutch WOnderland"
This hotel needs to be literally knocked down, and rebuilt over again. Nothing worked, no ice machines, the pool was not functioning and was closed, no Cable or TV like it claimed. The inside was so dirty and rundown, like they really could care less. It is very sad that this is a Ramada, totally shocked. The Back of this place looks like It is desserted, […] they have redone the place on the front exterior only. Sad really. Read moreGenuine Expedia guest review
Zsuzsuanna was the most unprofessional hotel desk clerk I have ever encountered! She alone made the stay horrible, never mind the leaky air conditioners on two of the four pool tables, and both pools were closed down during our stay! Will NEVER go to another ramada!Genuine Hotels.com guest review
"Cheap hotel but at a price for guests"
I stayed here because I needed two rooms at an affordable price, which I did get. However the hotel is quite deteriorated and deteriorating every day without a visible investment from the owners. When it rained for two days the water filtered through the ceilings and I did not see anyone trying to fix it. The continental breakfast was very basic and […] when yoghurt and other items were over they were not replenished even though we had just arrived. Security should be improved as you can enter directly to the rooms area through a door that is supposed to be activated with the room key but is permanently open, even at night Read moreGenuine Expedia guest review
We would not go back there. The room was shabby and had no refrigerator. The bed room and bath had not been updated for a long time. The location was fairly close to Intercourse where there is a walkway along farm land. And there a few motels and restaurants there.Genuine Hotels.com guest review
"Very spacious room. convenient location"
The room was very spacious. However, the hotel was not handicap or senior friendly. Too many steps and stairs for a person with knee or hip problems. For the price we paid, we were very disappointed in the breakfast. All carbohydrates with the exception of small yogurt cups. No whole grain offerings of any type. There was not a room refrigerator or […] microwave. Read moreGenuine Expedia guest review
"Sooo bad for the location"
The room is so smelly , stain on the pillow cases , leaking on the roof , NO garbage can in the bathroom panckacake was crunchy and too stale to eat .., the only good thing about it has an excellent location thank God that I stayed there for one night onlyGenuine Expedia guest review
loved this placeGenuine Hotels.com guest review
"Run down hotel"
I was afraid to be in the elevator for fear I would never get out. The only ice machine that worked was in the basement and we got lost in a hallway of rooms with padlocks on the outside. The outdoor pool was empty. The indoor pool was cloudy and had bugs floating on top. The pool area was filthy and had fingernails on the floor. We were not refunded […] the money we lost in the arcade. Read moreGenuine Expedia guest review
Room was clean, but bathroom could be better. All down hill from there! The carpet in the room was installed around a mini fridge and when it was removed the carpet showcased a lovely 70's linolum pattern! Outdoor pool was under repair, view from outdoor pool was that the hotel would be condemned sometime next week. The indoor pool was nice, but the […] indoor/outdoor carpet was gross. The ceiling surronding the indoor pool was stained, peeling and DRIPPING from the hotel room above it?!?!? The continental breakfast was not impressive. Selection was bare bones and the bagels/ english muffins were covered in plastic over the entire tray as if to keep them fresh?! This hotel needs a major overhaul! Read moreGenuine Expedia guest review
"Pretty good stay"
THe breakfast could use some help. Very light on variety Overall a good stayGenuine Expedia guest review
This is the best Motel so this is as close to a hotel you'll get. Staff was nice, room clean, they even lined up my infant's teddy bears :-) on the bed!Genuine Expedia guest review
Needs some updating ,water leak spots and mold in room where breakfast was served. Pool was green when asked why it was green was told that is the color of the bottom well I checked pool around ten to fifteen times during my three day stay and not once was pool pump running!!!!!!! Wifi didn't work most of the time. Hotel staff was helpful in finding […] places to dine and friendly. Read moreGenuine Hotels.com guest review
"The hotel is well situated."
My overall stay was not too bad. My disatisfaction was with the cleanliness of the rooms. The carpet is old and dirty, the bathrooms were dirty, toilet, tub were not cleaned. Maintenance is non existant.Genuine Hotels.com guest review
"Will not recommend"
The only good thing this hotel have going for it is the location (across the street from Dutch wonderland) and the customer service, everything else is terribleGenuine Hotels.com guest review
"Across from Dutch Wonderland"
Room was adequate. Good location if going to Dutch Wonderland. Pool was mucky green color though!Genuine Hotels.com guest review
Checking in took a while because the hotel had one person taking care of a party of three (military personnel) who were having trouble figuring room assignments. Another person took over our check in and was very courteous and professional. The room was mediocre. The bathroom was clean. The bedding was stained and very uncomfortable. The coffee machine […] still had filters from a previous visitor. The one chair had stains all over the seat and back. We had two rooms. Both were in the same condition. We will not come back to this hotel. Read moreGenuine Hotels.com guest review
"Not the best choice I've ever made"
Disappointing experience all around, cleanliness and general upkeep of the hotel and neighborhood influences my time at this location.Genuine Expedia guest review
This property was a pig pen. The room was dingy, smelly, and generally dirty. The security latch was broken, the swimming pool was empty, and the stucco was falling off the back of the building. Hotel.com should consider dropping this property from their list of choices or at least warn customers of the conditions they will be staying in.Genuine Hotels.com guest review
"Good hotel for family"
they need more equipment for the continental breakfast, It was a long weekend, there were a lot of people and the just has one toast maker.Genuine Expedia guest review
"Not worth the money...go elsewhere!"
Room was clean enough, however it was mostly empty of furniture! There was a huge space where obviously a table and chairs should be, but there was none. And the dresser and tv were from the 70's! The bathroom had not been updated in decades either. The hotel was fully booked, and I felt sorry for all the little kids running around with flip flops […] and swim trunks, ...only to see that the pool was not even swimmable...it was dark green and not even turned on. SO SO SO disappointing for us...my daughter was mad. Then...they advertise free WI-FI...well, there is NO wifi in the rooms. It BARELY worked down in the Business office room, and the front desk was not able to help. Overall...it was a huge disappointment. We won't stay there again. Read moreGenuine Expedia guest review
Carpets were dirty and desperately needed to be replaced. Funny smell. For the price it should have been nicer. Will have to say continental breakfast and game room were nice!Genuine Expedia guest review
I did not like my stay the hotel was dirty and there was mold on the ceilings. We could not go swimming because the water was green.. Horrible experience..Genuine Expedia guest review
The hotel was overall good, wifi was very weak in our room, but good enough, would stay there again.Genuine Hotels.com guest review
"Redeeming Quality: It's Close to Dutch Wonderland"
Stayed for one weekend because of the lower price and proximity to family activities. The room was gross, beds were so low it was amazing we could get up in the morning, carpet and bedspreads were stained, and breakfast was a joke. We will NOT be wasting our time or money on another Ramada after this one.Genuine Expedia guest review
We only stayed for the night. We are a family of four plus grandparents, so we had two rooms. We drove from Richmond, VA to visit Amish country for the day then head back home. It was adequate. The rooms wer clean and spacious with balcony in the rear. Didn't get to try the indoor pool or breakfast. Shopping center was nearby. We ate at Panera then […] visited the Amish Farm and House. Read moreGenuine Expedia guest review
We were very upset with the condition of the room. The light was blown out in the entry to the room. The room had a terrible stale odor. Then room was not really clean. Wouldn't stay there again.Genuine Hotels.com guest review
"Nice from outside, not nice inside."
First, the staff was nice and helpful. The building interior was old and not well maintained. The stairs, carpets, doors, walls, looked totally untouched for at least 30 years or more. The bed sheets had spots. The reason we went in was the indoor pool. The water was green and dirty. The outdoor pool looked abandoned. The hotel overall looked abandoned. […] A car was broken into when we got up in the morning. This was only a one night hotel stay and will never go back again. Read moreGenuine Hotels.com guest review
"Too much for the money."
The indoor pool was GREEN! The bar food was horrible. The front desk staff was not helpful.Genuine Expedia guest review
Dont like breakfast, customer service. Bad physical conditions.Genuine Hotels.com guest review
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