None of the machines worked. Tile steps were broken and continental breakfast was horrible. Emplyees friendly room condition nothing great. No soap, etc in room and ceilings were breaking. Kids loved arcade and pool but non of the change machines worked and front desk couldnt help.Genuine Hotels.com guest review
"Hotel will not be in business long"
help desk people were nice but we had to keep asking for towels and TP we had no internet service it wasn't working the 4 days we were there the pool was not clean and it was not in good repair would not recommend itGenuine Expedia guest review
"Old hotel, does not live up to Ramada reputation."
This is an old hotel, acquired by Ramada. Definitely needs a serious face lift. 1. Toilet did not drain well. We got a plunger from the front desk, but the problem must be further down the drain. 2. Staff did not leave appropriate towels / washcloths. We went and got them at front desk. 3. We had to go ask front desk for toilet paper. 4. Internet did […] not work in lobby for the four days we were there. 5. WiFi did link to internet either. 6. Room had no remote, even though we did not watch much TV. 7. Cleanliness was okay. Read moreGenuine Expedia guest review
"Can't get closer to Dutch Wonderland."
Hotel is fine for short stays. The hotel is clean but you can tell it's old.Genuine Expedia guest review
Was an ok place for our business travels. Close to amenities that we needed, restaurants and was clean. Will use again.Genuine Hotels.com guest review
"nice room for budget price"
friendly and attentive staff -- clean room, very comfortable. Big indoor pool and well-equipped game room for families -- just don't get a room near these amenities or there will be noise.Genuine Hotels.com guest review
"dirty trashy and very disapointed!!"
will never stay there again! breakfast was a joke and half the time they didn't even bring anything out! all the foot was stale and the rooms were dirty and wallpaper was coming off the walls. tvs barely worked and their wifi is a joke!!! I couldn't use my phone or laptop and when I told the front desk they did nothing about it!! also the pool looked […] very dirty you couldn't smell the clorine so I doubt they kept the chemicals right. only nice thing the staff was very friendly and the beds were nice but everything else was horrible!!! Read moreGenuine Hotels.com guest review
nice room, clean and staff was nice.breakfast was just bagels, toast doughnuts, would have been nice to have hot foodGenuine Hotels.com guest review
The room overall was not in good condition, the carpet was not install correctly I could see the floor under, the base conector of the tv cable was completely off the wall, and the shower wasn't working properly. What took me by surprise was that the desk representative told me that this room was recently remodel and was a very nice room.Genuine Hotels.com guest review
older hotel than I expected for price.Genuine Hotels.com guest review
"Alright hotel, not so exciting"
Experience was neither bad nor good. The pool was closed for most of the time we were there, when it opened it was murky (indoor pool) staff wasnt so great. The "gym" wasnt a gym at all but 3 exercise machines that 2 out of 3 were broken. Bar was ok and theres a country line dancing bar in the basement which was convienent.Genuine Expedia guest review
"The hotel stay very disappointing."
OverpricedGenuine Expedia guest review
Staff was friendly,However previous Comfort inn, atmosphere was more holiday oriented,with decorations etc.We have attended the AMT shows for the past 10 yrs.and stayed at this hotel before it changed names.Appears that the ground floor is closed and rooms were left open, that were used for storage of tables and beds, not very invting for customers […] to see,indicates hotel is not doing well,or owners are not intending to improve rooms,service and only use rooms that are acceptable. Read moreGenuine Expedia guest review
Good value for the price. Elevator needs work, mechanically and visually wise.Genuine Hotels.com guest review
"Good price for good location but poor service"
Arrived at hotel front desk around 10 PM. No one was at the desk. Waited for about 10 minutes then went into bar and asked bartender if someone was supposed to be at the desk so I could check in. She called but did not receive an answer. Went back to the front desk and there finally was s/o there. Problems with computer took another 5 minutes before […] I finally got a key to the room. Entire check in process took close to 1/2 hour which is way too long given that I was tired and just wanted to get into a room. Read moreGenuine Expedia guest review
"Came to see sight and sound and sightsee"
1st off---made a reservation with a SMOKING room for my parents so that we could all be in the same room. The reservation was confirmed with a SMOKING room via my e-mail, which we had with us at the time of check in. They had to go and find another hotel. This was not our mistake, it was theirs, and they should've eaten that cost. The hotel is very […] old, rugs were filthy, mold on the walls, bathtub had rustic stains. The hotel had an old smell to it. The breakfast was absolutely pathetic. They had bagels that were hard, toast that was stale, pancakes that were originally frozen ,,,but when heated and placed on a plate,,,,were hard. The desk clerk thought we were being ridiculous. We were woke one morning from pounding at 0730 underneath of us. When we called the desk, she stated that they were remodeling. When we asked why we were placed directly above where they were remodeling,,,,,her response was, Good Question. She did stop them from pounding. Maybe once they reno-vate, the hotel may not be sooo bad. This hotel should be closed and have a complete renovation. They also advertised a sauna,,,that was broke and not working. Read moreGenuine Expedia guest review
Hotel was nice and the staff was goodGenuine Hotels.com guest review
DONT BOOK HERE! !!!!!!!!!!!!Genuine Hotels.com guest review
"GOING DOWN HILL"
Housekeeping did not even come in the room. No towels left, no beds made. The hallways where not vaccumed. Maybe they don't own a vaccum anymore. Stayed here may times and it has gone down hill over the last 5 yrs. Indoor pool with cold water. Each room used to have a small fridge in it. Now you have to rent one and the spot they took it from was b […] are. Read moreGenuine Hotels.com guest review
"Needs complete overhaul"
This is a typically run down hotel that needs a complete overhaul. Its perfectly located, within walking distance to several prime attractions, and has great potential, but its just been worn down to the point of my not understanding that Ramada wants its brand associated. We have come to Lancaster for 30+ years and though many hotels in this area need […] upgrading, this one ranked very low. I have never seen a list in a hotel room enumerating almost every item in the room in terms of cost associated with theft. I feel sorry for the hotel they have to post this, but its kind of telling. Read moreGenuine Hotels.com guest review
"Very kid friendly"
Our stay was very pleasant we had an awesome view of the Dutch amusement park across the street with their beautiful decorations & lights. The staff was very friendly especially after leaving something in the room they even helped us to look for it... The game room was enjoyable both for us as adults and my child ... Our stay will def be a revisit if […] we shall return again Read moreGenuine Expedia guest review
"close to my work area"
two flights of steps to get ice.no celery with the wings.place is a dump.Genuine Hotels.com guest review
"It was fine for the price"
Stayed one night to attend a convention at another nearby hotel which was booked. Staff was friendly and competent, and lobby was very clean and new-looking. Room was fine for the moderate price charged, and was clean, comfortable, and large enough not to feel cramped with two queen beds. However, had two negatives. First, never could connect to the […] internet, even though 3 different Ramada networks appeared available. When I called front desk, their answer was "yeah, we've been having trouble too". And the 'continental breakfast' is just a sad embarrassment. A few tired apples and oranges. some bread, a toaster, and about 6 mini-muffins were your choices. Hotel would be better off without even mentioning breakfast and just putting out a pot of coffee. Read moreGenuine Expedia guest review
"The location is great"
The hotel could use a major update.Genuine Hotels.com guest review
Room 527 is a nightmare! The entire so called hotel should be condemned. Water stains on ceiling, disgusting carpeting, urine stain on the toilet seat, filthy box springs, a sign on the door leading to a balcony that warns of security issues if door uis unlocked, mold in refrigerator and the list goes on. Stay at your own risk!Genuine Hotels.com guest review
"Worth the price"
Great Price. Great location. Needs some TLC. But overall good for the price you paid. Front desk personnel were very helpful. The indoor pool was actually heated - unlike some we have been to.Genuine Hotels.com guest review
The front desk staff was very pleasant and helpful with any information we needed. Also housekeeping was very helpful when we had a little problem with the coffee pot in the room. They took care of the situation immediately.Genuine Expedia guest review
Worn but clean, no wifi, continental breakfast okayGenuine Expedia guest review
Out dated decor. No hot tub. Pool area was not enticing. Room shower was very hard to use. We slept well and the location was convenient.Genuine Hotels.com guest review
Need a major makeover.carpets all need to be replaced,sanua,gym were all broken.No coffee& tea in thelobby.Genuine Expedia guest review
"just say NO"
DIRTY, DINGY, DARK...not very handicap accessible. Indoor pool has no steps only ladders. Paint and wallpaper falling off. Holes in ceilings. Carpet pieces missing. Balcony was cracked and there was fallen concrete underneath. Not sure it was structurally sound. Continental breakfast was awful. Very disappointed Ramada.....Genuine Expedia guest review
"Ramada in Lancaster"
The room was surprisingly spacious. There was sufficient space for a roll away bed and room left over for everyone to walk around and sit at a table. The heated floors in the bathroom were also a surprisingly nice touch, and definitely related to the prior 4-star status that Ramada used to have 20 years ago. The only disappointing part of the stay was […] that the room key stopped working as we were coming back from breakfast to check out because the battery in the lock had died. The manager could not locate the emergency room key and the maintenance staff took quite a while to disassemble the lock and get us into the room. Read moreGenuine Expedia guest review
The hotel was a great location for our activities. The bar down stairs Low Places was nice but we wished they were not so serious about their country line dancing so those that don't know how to do it properly could still dance.Genuine Expedia guest review
"central to sights"
Stay was ok but the hotel rooms themselves need serious up dating, tried to call front desk but no answer!Genuine Hotels.com guest review
"Decent hotel for the price"
Let me start by saying that according to staff, the hotel is slowly being renovated. Hopefully most of the issues we faced will be rectified by the renovation. We had 4 lamps in a rather large room. Two were missing knobs to be able to turn it on/off, which I got around by using the knobs that we did have. One lamp was missing a bulb, this was easily […] fixed after stopping by the front desk. The reason I went to the front desk is that we called about 2 hours before I walked down there. The guy at the desk, Kevin, was great. He was visibly upset that we were having the issues we were, and even more so that no one had stopped by to resolve the issues. We ended up getting 3 of the four lamps working, for some reason one had a different sized thread for the ballast, and I couldn't use the knob. When maintenance did show up, he brought with him another floor lamp, which gave off much more light than the three combined. We had the A/C set at 54, which was the default when we turned it on (we like our room COLD to sleep). The room never got even close to 54, probably down to about 75, but definitely had something wrong with the thermostat as I could hear it turning off and on without proper cooling. The last problem we encountered was the coffee pot this morning. It turned on and heated, but the water never made it to the filter, and therefore coffee never made it to the cup. All the water evaporated without more than 2 drops making it into my cup. Read moreGenuine Expedia guest review
"Dated hotel but spacious and clean rooms ."
With the promise of continental breakfasts and an indoor pool the rate seemed unbelievable for three nights. So we booked there because our usual hotels were full. Staff was friendly and helpful. Rooms need renovating, but were clean and roomy. Unfortunately, we could hear the man snoring in the room next door. Yet, we were charmed by our view of a […] lovely pond and golf course from our private balcony. They were in process of renovating a little at a time at the time of our stay. Breakfast room spacious and pleasant. It is a huge facility some stairs and hallway areas need new carpet badly. Very spacious and clean lobby. Good size indoor pool but lighting was poor. It obviously was a very high end hotel about thirty years ago (tennis court, shuffle board and indoor and outdoor pools, and activity rooms ). We sincerely hope they continue restoration as it could be a top rate place to stay. Even with all the cons we would still go back because of the price and pros. Read moreGenuine Expedia guest review
good quality under the price. facility could update more, breakfast selection is limitedGenuine Expedia guest review
"Facility needs work"
Nice hotel for the money, the continenetal breakfast was wonderful, and staff very corteous, the actual building is in need of repair, the grounds needed mowing and weeding, we stayed here about 3 years ago, the pools lights are still not working, the bathroom and foyer area looked as if some repairs had been made but they did not look professionally […] done, several of the ice machines were not working, and several of the games in the game room did not work. Ok for a nights stay. Read moreGenuine Expedia guest review
"Staff very helpful, carpet & pool not so clean"
Quality of service was very good. Cleanliness of room, especially the carpet, and the pool surfaces and water were not good.Genuine Hotels.com guest review
The hotel is very dated but is clean. I stayed for 7 days. There are no microwaves or refrigerators in the rooms. Unless you book directly with them they do not inform you that you can rent a refrigerator for extra $$ per night if they have one. The only elevator is very small and has a mind of its own. The TV remotes might or might not work. Finally […] they gave me the code sheet so I could program them my self. The continental breakfast is less than desirable. I surprised by the fact that this hotel is a Ramada hotel. I figured their standards would be higher. Read moreGenuine Hotels.com guest review
"Needs Update Desperately!!"
The condition if this hotel was not what I expected for a Ramada-it was in dire need if a complete revamping- staff mostly pleasant but the place is a total dive! Would never return!Genuine Hotels.com guest review
Carpets were missing in some places and wallpaper was hanging off the walls. Inside pool was filthy with a scum line around the edges. Outside pool was green and looked like a swamp. Room was nice but needed to be updated. Only positive was Ann who worked the complimentary breakfast!Genuine Hotels.com guest review
"will not stay again"
We had trash on the floor of our hotel room as if it had not been vacuumed. Not impressed. Will not return.Genuine Hotels.com guest review
"Ramada Inn in Lancaster, PA"
The hotel has a very friendly and accommodating staff. The price was right for the area. The rooms however seem to be showing a little wear and tear. For example there was a square under the counter in both my room and my parents' room where carpet was missing and obviously a refrigerator had been. One of the toilets in the men's room in the lobby was […] out of commission and had been for a while. They also didn't have any paper towels. It just had a run down feeling to it. Read moreGenuine Expedia guest review
Old hotel in desperate need of updates. 1 elevator on far side of hotel. Smelled musty.Genuine Expedia guest review
The hotel has tremendous potential but needs renovating. There was a dirty wastebasket collecting a water leak in the hallway. It was just about full with water. The carpets are dingy & stained. The hallways smell of old smoke. Don't recommend. It's our 2nd stay here but will avoid in the future.Genuine Hotels.com guest review
Continental Breakfast was marginal and they would not allow for a late checkout, even for just an hour. Otherwise, it was fine.Genuine Hotels.com guest review
"Hotel was close to the shopping centres"
was not provided freeze as stated on website and when asked, they say you have to pay 10 dollars extra... Writing table was without any drawer and pillows were too small. On second day of stay, there were no napkins or towels in the bathroom so i called the front desk... they told me to come down and pick it up... afterall they send some one... breakfast […] was lousy and the small appliances were not in good condition... Read moreGenuine Expedia guest review
"Needs total rehab"
Rooms were missing furniture, they were dirty, bathrooms need redone. Overall terrible experience.Genuine Expedia guest review
"Very Old Run Down"
Drove up and saw stained drapes, this should have been the sign. Went in and the carpet is worn and tore. It was raining, our ceiling started leaking, could tell it has leaked before because of the mold on the floor. I called to tell them it was leaking and was told they couldn't do anything about it. With all this mess I had to pay a 20.00 deposit […] incase ( I ) messed the room up?????? I will never go there again or recommend it to anyone. Read moreGenuine Expedia guest review
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