All hotels in Kingston, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
2 Princess StKingstonONK7L1A2Canada, ‏‎855-239-9227
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Hotels.com reviewsTripAdvisor reviews
3.6 / 5Good

Score breakdown (from 337 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Value for money
    Poor value for money
  • Cleanliness
    Dirty
  • Amenities
    Bad amenities
5.0 / 5Outstanding
"On the waterfront."
Beside the port for the cruises. Downtown. Nice view of the river. Clean and comfortable. Staff welcoming.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for taking the time to write a review of your stay with us. We appreciate your feedback and I hope we have the chance to welcome you back to our hotel again. Sincerely, Andrea Coss Guest Service Manager
Other trip Sep 6, 2015
Patrick
CA
4.0 / 5Excellent
Nice room. Had a problem with the room card not opening door on second day. Went to desk and cards were checked. Returned to room and had same problem. Hotel staff appeared as I was having problem. Checked lock and determined battery needed replacing. Cover could not be removed to replace battery. Moved to another room. Staff very apologetic about it but still an inconvenience. Otherwise happy with this hotel. Stayed here many times in the past while in Kingston, ON.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Phillip, Thank you for taking the time to write a review of your stay with us. I was happy to read that you enjoyed your stay over all and please accept my apologies for the issue you experienced with your room key.It appears we are dong some things well, and your feedback will help us improve the other areas. I will be following up with our Front Desk Agents and reviewing the best practices for assisting a guest who's room key is not allowing them access to their guest room. Thank you for choosing to stay with us and I hope we have the chance to welcome you back again. Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 30, 2015
Phillip
CA
5.0 / 5Outstanding
"get a way"
girls getaway for shopping and dinner cruise - hotel was in the perfect spot for both
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Sue, Thank you for taking the time to write a review of you stay with us. I am glad that you and your friends enjoyed your girls weekend and that you were able to enjoy some of the great activities that can be found downtown Kingston. Thank you for choosing to stay with us and I hope we have the chance to welcome you back again. Sincerely, Andrea Coss Guest Service Manager
1 night trip with friends Aug 24, 2015
sue
CA
4.0 / 5Excellent
"KINGSTON--An amazing city of HISTORY......"
We thoroughly enjoyed our stay at the Holiday Inn in Kingston. The room was very clean, as well as the bathroom. The mirrored closet door in rm#435 needs some fine tuning, but we just left it open. The staff were all very friendly and pleasant. Each greeted you upon sight. We had the buffet breakfasts, which were fine. The wait staff were so efficient, as it could get quite busy for them at peak times. The local of the hotel was absolutely fantastic. It gave us the opportunity to walk the neighbourhood without having to take transportation. There are loads of restaurants and bars in down-town Kingston, all within walking of the hotel..Took a 1000 Island cruise, which included Boldt Castle. Did the Hop On Hop Off trolley.....
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Judy, I would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest’s experiences are superb and we are so glad that you enjoyed your stay and that you were able to take advantage of our downtown location. We sincerely hope that you will choose to stay with us again on your next trip to Kingston. Sincerely, Andrea Coss Guest Service Manager
2 night romance trip Aug 21, 2015
Judy
CA
4.0 / 5Excellent
"Excellent location!"
Stayed one night when we visited family. Excellent location downtown, easy parking even for large vehicles. Fast check-in, room was good with nice view of the harbour. A/C was a bit noisy. Toiletries available were basic. Good sleep though. And good breakfast. Have stayed here in the past and will stay again.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your complimentary review of your stay with us at the Holiday Inn Kingston-Waterfront. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. We would be honoured to have you stay with us again in the future. Sincerely, Andrea Coss Guest Service Manager
1 night family trip Aug 21, 2015
A Traveler
CA
1.0 / 5Poor
"Aweful experience"
There were hair in the bathtub, toilet and Pillow. The bathtub was all stained. The patio door would not lock. Very disappointing for the money we paid.
Genuine Expedia guest review
Other trip Aug 21, 2015
sarah
CA
4.0 / 5Excellent
"Hotel overlooking water in Kingston, Ont."
This site was very easy to find in Kingston. We enjoyed the entertainment & the patio dining, especially during the breakfast hours.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Dee, Thank you so much for reviewing your stay with us. We are delighted that you enjoyed your stay and we hope we have the chance to welcome you back again. Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 21, 2015
Dee
CA
3.0 / 5Good
"Great staff."
Liked the hotel. I found the price was high for what we received. I also know that if I knew the indoor pool and the facilities were under going maitenance, I would not have booked with the Holiday Inn waterfront. I suggest that you do the maintenance after the summer season. Overall pleasant experience.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Caroline, Thank you for taking the time to review your stay with us. We are sorry that our indoor pool was closed for yearly maintenance while you were staying with us. Ideally, we try to find a time where this closure will affect our guests as little as possible. We chose to close the indoor pool during the summer months because our outdoor pool would be open as an alternative for our guests to enjoy. Any other time of the year our indoor pool is the only option for our guests. We appreciate your feedback and will keep it in mind when scheduling our indoor pool closure next year. Thank you for choosing to stay with us. Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 20, 2015
Caroline
CA
5.0 / 5Outstanding
Great location, close to shopping and great restaurants. Our room had a great view of the water. Front desk staff friendly and helpful!
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. We would be honoured to have you stay with us again in the near future. Thank you for choosing to stay with us! Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 18, 2015
A Traveler
CA
4.0 / 5Excellent
"Great location, but very expensive"
Located on the water in downtown Kingston, the location of the hotel is second to none. But at almost $240 per night, this hotel is overpriced. $240 per night can get you better hotels in bigger cities. The hotel itself was great but could improve on a few things. Having to walk around a dumpster to get to the outdoor pool wasn't very appealing. Also, having the public computer in the middle of the lobby next to the elevators does not allow much privacy. The room was great, but the ceiling had quite a few cracks. Overall I would stay here again, but not at these prices.
Genuine Expedia guest review
Other trip Aug 17, 2015
AB
CA
4.0 / 5Excellent
It was a very relaxing. Everyone was nice.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you very much for your comments regarding your recent stay. We are glad you chose to stay at the Holiday Inn Kingston Waterfront hotel, and are very happy you had such a nice experience. I hope we have the opportunity to welcome you back again. Sincerely, Andrea Coss Guest Service Manager
2 night romance trip Aug 7, 2015
A Traveler
CA
3.0 / 5Good
The hotel is outdated however close to the core. We didn't find the rooms very clean however the staff was very nice.
Genuine Expedia guest review
Other trip Aug 14, 2015
A Traveler
CA
3.0 / 5Good
Location and staff were great however hotel is outdated and not very clean.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for taking the time to write a review regarding your recent stay at the Holiday Inn Kingston Waterfront. Our goal is to exceed the expectations of our valuable guests and it is evident through your comments that we have work to do. I will be sharing your feedback with the management team here at the hotel to so we can continue to improve the hotel and ensure that all of our guests have a fantastic stay. Thank you again for your feedback and choosing to stay with us. Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 14, 2015
A Traveler
CA
3.0 / 5Good
"Great location but the rooms need to be renovated"
Staff feelingly, restaurant good but room are dated
Genuine Expedia guest review
Other trip Aug 14, 2015
carol
CA
3.0 / 5Good
"Great Location!"
We enjoyed our stay at Holiday Inn Waterfront. The location is great, convenient to the daily cruises and to the waterfront walkway. We used the Indoor pool and hot tub and thoroughly enjoyed it. There was also an outdoor pool available. The restaurant on site, although convenient, we found it a bit expensive and the service was only average. Our first crafe of coffee was lukewarm. We brought to the attention of our waitress who immediately got us a fresh pot but then didn't give us new coffee cups so we had to get up and take them from an empty table and fill them again. She didn't remove the lukewarm coffee mugs and we also had to put them at an empty table.....not very good! The breakfast buffet was pretty good but again the waitress didn't come to our tables much to remove empty plates etc. The room was large and quite nice but we had trouble with the shower and only got warm water from the taps.....it wouldn't get hot! Only a few minor dislikes but it didn't stop us from having a great weekend. I should also mention that the people at the front desk were great. We had a few questions and they were very friendly and helpful.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Debbie, Thank you for writing a review of your stay with us. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for your stay is in perfect order Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 10, 2015
Debbie
CA
3.0 / 5Good
"Hôtel close to downtown, restaurants and lake."
The smell in the room was the first impression that we had from this hotel. The room was smelling feet perspiration (probably from the carpet). That doesn't give a good impression. Usually, when we enter in a room, we just smell freshness but not this time. The carpet should be replaced as it is not new at all. Although, the beds were very comfortable.
Genuine Expedia guest review
Other trip Aug 9, 2015
Famille Lavoie
CA
5.0 / 5Outstanding
"KINGSTON GETAWAY"
We will stay again the location is superb very convinient to all locations
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Johnjohn, Thank you for your complimentary review of your stay with us at the Holiday Inn Kingston Waterfront. We are pleased that you enjoyed your stay, as well as, our unbeatable location. I hope we have the chance to welcome you back again soon. Sincerely, Andrea Coss Guest Service Manager
2 night family trip Aug 1, 2015
Johnjohn
CA
3.0 / 5Good
"Long weekend stay with the family at Kingston"
we heard a lot about Kingston an wanted to give it a try, booked waterfront hotel and some activities, and to be honest city small put nice and clean. Hotel is OK and rooms are good size rooms, little bit old though and breakfast buffet is poor reception team are nice and helpful location is amazing I guess the hotel need some upgrading and F&B outlets enhancements and redesign menus then should be great.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello E.H., Thank you for taking the time to write a review of your stay. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel that feedback such as yours allows us to assess where we have opportunities to make improvements. I appreciate your constructive feedback and I will share it with the management team so they can follow up in each of their departments Thank you again for you feedback and thank you for staying with us. Sincerely, Andrea C. Guest Service Manager
Other trip Aug 4, 2015
E.H.
CA
2.0 / 5Fair
"Won't go back"
We requested a water view which after we entered our room and the smell of musty gym socks overwhelmed us...we were not happy to see our view completely obstructed by a tree. There was dust and dead bugs on every surface. We decided to wear our shoes in our room since the carpet made the bottoms of our feet black. Very disappointed with the weedy patio around the pool....extremely in maintained. Very disappointed.
Genuine Expedia guest review
Other trip Aug 4, 2015
A Traveler
CA
4.0 / 5Excellent
"Vacation"
I went to this Hotel for 1 night coming back from Toronto to Montreal, the location is nice on the water front , the hotel is clean ,nice, in the center city.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased to have had you as our guest and hope to welcome you back in the future. Sincerely, Andrea C. Guest Service Manager
Other trip Aug 3, 2015
A Traveler
CA
4.0 / 5Excellent
"Anniversary get away"
Location of hotel is perfect as you can walk to many restaurants, shops and waterfront attractions. Staff from front desk to housekeeping courteous and smiling. Hotel could use a refresh as it is showing age. Nice that we had a balcony but it was dirty and had bird dropping so really couldn't use. Next time I will bring some j cloths and spray. The only issue with room was we had to ask for bath mat on first day and second day still did not get one. Also, the location of bathroom light switch was located near door to room which made inconvenient in the middle of night. We would definitely stay here again despite these minor concerns.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello David, Thank you for taking the time to write a review of your stay with us and Happy Anniversary! We appreciate your comments and vital feedback. We are always striving to do our best for our guests and it appears we are dong some things well, and your comments will help us improve the other areas.We look forward to welcoming you back in the future. Sincerely, Andrea C. Guest Service Manager
2 night romance trip Jul 28, 2015
David
CA
4.0 / 5Excellent
"nice hotel close to everything in downtown area"
rooms were clean staff was helpful pool was a little small for amount of people in hotel and not enough lounge chairs .
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Love to travel, Thank you for your feedback on the Holiday Inn Kingston Waterfront. All reviews are taken into consideration by management to identify areas of improvement and we will certainly keep in mind your feedback regarding the lounge chairs at the indoor and the outdoor pool. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back. Sincerely, Andrea Coss Guest Service Manager
Other trip Aug 1, 2015
freddie
CA
3.0 / 5Good
"Corridor Argument"
All was fine until 11.30 pm when noisy neighbours argued in the corridor just outside our rooms. A phone call to Reception set them straight. However, at 1.30 pm a screaming argument started again in the corridor, and another phone call did not bring Security up to intervene. Hotel staff on Reception were not interested the next morning on checkout. The culprits were from the room opposite ours, and even named themselves during the screaming match, but the staff did not care that we had been terrified, wondering if they were carrying guns, and threatening death and broken limbs.
Genuine Hotels.com guest review
1 night family trip Jul 23, 2015
A Traveler
GB
3.0 / 5Good
"Nice hotel close to tourist attractions"
Hotel was good, staff where very helpful . Would never book through a third party again as we where told you get what room is left over even if you book months in advance!
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Love to travel, Thank you for writing a review of your recent stay with us. I appreciate your feedback and I am sorry that your booking experience affected your stay. We aim to provide the highest level of satisfaction to all our customers and I am very sorry that your stay did not meet your expectations. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 30, 2015
Lee
CA
3.0 / 5Good
"A one night stay on the way home"
I am writing on behalf of my mother who stayed in the hotel on her own. She is 91. She found the bed much too high and had to haul herself up. She is 1.37 metres. Also she asked the staff to help her check in for her flight and was told they had no idea how to do this. She was also quite shocked at the information on how not to be attacked or robbed. Luckily she was not frightened - but I don't think I'd stay in this hotel.
Genuine Expedia guest review
Other trip Jul 29, 2015
Naomi
CA
4.0 / 5Excellent
"Great location"
The staff was very helpful and friendly. Parking was free, Internet was free.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Chris, We appreciate you taking the time to review the Holiday Inn Kingston Waterfront and are delighted to hear that you enjoyed your stay. We hope to have the opportunity to welcome you back on your next trip to Kingston. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 29, 2015
Chris
CA
4.0 / 5Excellent
"Great Stay!"
Amazing view of the river and the service is excellent!
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, The Holiday Inn Kingston Waterfront is pleased to know that you enjoyed your stay at our property. Thank you for taking the time to leave a review and we look forward to your next stay with us. Sincerely, Andrea C. Guest Service Manager
2 night family trip Jul 17, 2015
A Traveler
CA
1.0 / 5Poor
"Location is great - motel is very dirty & run down"
Rooms are very dirty, years of dust & build up on wall plates - carpet dirty & damp - entire building had very strong acetone smell on second day that lasted for hours. Outdoor pool surround is erroding into the pool & chunks of tile/cement are on the bottom of pool. Restaurant is nice but buffet breakfast is not worth the extra money.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your candid review of your stay with us. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Although we never enjoy hearing that one of our guests had a less than perfect stay, comments such as yours allow us to assess where we have opportunities to make improvements. I have passed your feedback regarding the cleanliness of your room to our Executive Housekeeper so it can be shared with her staff. Your comments regarding the outdoor pool surround has been shared with our Maintenance Manager so his team can evaluate the pool deck and fix any areas where the tile is loose. Thank you again for your feedback and should you choose to return when visiting Kingston again, please contact me prior to your arrival so that I can ensure that everything for your stay is in perfect order. Sincerely, Andrea C. Guest Service Manager revmgr@hikingstonwaterfront.com
Other trip Jul 27, 2015
A Traveler
CA
3.0 / 5Good
"Dated rooms, waterfront hotel"
The room was clean, but quite dated. The location on the waterfront is convenient. The front desk staff were friendly. The room seemed overpriced and the parking charge for hotel guests seems unnecessary.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Sonia, Thank you for taking the time to review your stay with us. Like all of the other downtown hotels we do charge for parking and we actually have one of the lowest rates at $16. We appreciate you opinion and your feedback has been shared with our management team to review. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 26, 2015
Sonia
CA
4.0 / 5Excellent
Stayed at many holiday Inn rooms that have been updated except for this hotel. Hospilatiy and restaurant on site was good. At that price parking should have been free. Excellent location.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for writing a review of your recent stay with us. I appreciate you sharing your feedback and we will certainly keep your comments regarding updating our rooms in mind for when have an opportunity to do renovations. We have a parking fee in place at our hotel, like all of the other downtown properties do, because of our central location and the high demand for parking spots. Our $16 parking fee is actually one of the lowest of all of the hotel in our area. Thank you again for choosing to stay with us and we hope you think of us on your next visit to Kingston. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 25, 2015
A Traveler
CA
2.0 / 5Fair
Not good, internet is so bad, hotel is expensive but not including breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Yuan, Thank you for taking the time to write a review of your stay with us. I am very sorry that the internet did not meet your expectations. We are in the process of looking into ways to improve the internet provided at our hotel for our guests. As a full service Holiday Inn breakfast is not normally included in our room rates. We do have some packages that include breakfast for guests who are interested. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
2 night family trip Jul 20, 2015
Yuan
CA
3.0 / 5Good
"Disappointing especially at that price"
The hotel feels old, due to lack of maintenance. At that price you don't expect to find a room with half-broken leaky faucets. The room was cleaned appropriately, but it was pretty disappointing to see a tray with dirty plates left in the hallway for an entire day. That's called room service gone bad...
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Eric, Thank you for taking the time to share your feedback from your recent stay. I have shared you comments regarding the leaky faucet in the bathroom to our maintenance team so they can ensure everything is in working order. Trays left in the hallway is certainly not our standard and our Outlet Manager has since spoken with her staff concerning this. Thank you for choosing to stay with us. Sincerely, Andrea C.
Other trip Jul 24, 2015
Eric
CA
5.0 / 5Outstanding
kingston is a great place and hotel is well situated
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Bradley, Thank you so much for writing a review of you stay. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Sincerely, Andrea C. Guest Service Manager
1 night trip with friends Jul 20, 2015
bradley
CA
5.0 / 5Outstanding
"Great view of the marina"
Great location near to everything! Will be going back for sure!
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your complimentary review of your stay with us at the Holiday Inn Kingston Waterfront .We are pleased that you enjoyed your stay as well as our great waterfront location. We look forward to welcoming you back again. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 23, 2015
A Traveler
CA
2.0 / 5Fair
Restaurant os not cleen and the goulet us vert small.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Alma, Thank you for taking the time to write a review of your stay with us. We appreciate your feedback and it has been shared with our management team to review and correct going forward. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 23, 2015
alma
CA
4.0 / 5Excellent
"Wanted something close to the Kingston waterfront"
We wanted something close to the Kingston waterfront - close to a lot of restaurants - easy access to walking path. Even though the hotel is in downtown Kingston, the area is quiet with very little street noises. Staff were very friendly and accommodating. The room was very clean as were the hallways and elevators - stayed on the fourth overlooking water - the bridge that lifts for boats. Bathrooms were clean with plenty of towels, hot water. soaps etc.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for taking the time to review your stay with us. I am glad to hear that you enjoyed your stay and it sounds like you were able to take advantage of our great downtown waterfront location. Our staff works very hard to ensure our guests have a great stay and we value your feedback. Thank you again for your review and for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 21, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great atmosphere!"
My husband and I thoroughly enjoyed our overnight stay at the Holiday Inn. We have stayed there many times before. We particularly liked the very friendly and efficient staff in the restaurant.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Marilyn, Thank you so much for your review of our hotel. I am thrilled to hear that you enjoyed our stay and that our wonderful restaurant staff were able to wow you. I have shared your feedback with the Restaurant Manager so she can post it for the servers to see. Thank you again for choosing to stay with us and I hope we can welcome you back soon. Sincerely, Andrea C. Guest Service Manager
1 night romance trip Jul 15, 2015
Marilyn
CA
3.0 / 5Good
"Very well localized, but need a renovation"
My only concern about is hotel is regarding the room's carpet. They are very old and they need an urgent remplacement. If you have any allergic reaction, be aware!
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our hotel for our guests. Sincerly, Andrea Coss Guest Service Manager
Other trip Jul 14, 2015
A Traveler
CA
4.0 / 5Excellent
"My room"
The room was on ground floor very noisy the day after they moved to a better room.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for reviewing your stay with us. I am sorry that your original room was not very quite and I am glad that we were able to move you to a better room the next day. Thank you for choosing to stay with us and we hope to welcome you back to the hotel soon. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 14, 2015
A Traveler
GB
3.0 / 5Good
"Great Location !"
Hotel is in a great location, but it needs an upgrade
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello Jim, Thank you for writing a review of your stay with us. I am glad you were able to enjoy our great downtown location during you visit. Thank you for choosing to stay with us and I hope we have the opportunity to welcome you back again. Sincerely, Andrea C. Guest Service Manager
Other trip Jul 13, 2015
jim
CA
4.0 / 5Excellent
"Nice hotel in a great area"
Great hotel in a great area. We enjoy it very much. The staff was very nice and helpful. But the hotel need a refresh, the room are getting a bit old and the carpet need to be change.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello Chantal, Thank you for your review of the hotel. I am happy to hear that you enjoyed your stay with us and I appreciate your feedback regarding your guest room. We will certainly keep you comments in mind for any future renovations. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
1 night romance trip Jul 10, 2015
Chantal
CA
4.0 / 5Excellent
"IN DOWNTOWN KINGSTON CLOSE TO EVERYTHING"
The Holiday Inn is right on the water and the view is comforting while still giving you access to all the amenities of Kingston which is one of the best places to visit in the summer in Ontario
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello William, Thank you for taking the time to review your stay with us. I am glad to hear that you enjoyed your stay with us and you were able to take advantage of our downtown location and all of the shops and activities that can be found a quick walk or drive from us. I hope we have the chance to welcome you back and thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
1 night romance trip Jun 26, 2015
William
CA
3.0 / 5Good
"Holiday inn waterfront"
Beds were comfy but there were cobwebs on the ceiling. It would have been nice if we knew ahead of time that the outdoor pool was closed. Hotel location was its best asset. The trees were blocking our view of the lakefront from the balcony
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for taking the time to provide your feedback on your stay with us. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. Our outdoor pool is seasonal and we do not open it until the weather is warm enough in July. Thank you for choosing to stay with us. Sincerely, Andrea C. Guest Service Manager
1 night family trip Jun 18, 2015
A Traveler
CA
5.0 / 5Outstanding
"Beautiful and covenient location"
The hotel is a little old but perfectly comfortable and so covenient to beautiful downtown Kingston. I have stayed here before and will again.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you so much for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased to have had you as our guest and hope to welcome you back soon. Sincerely, Andrea C. Guest Service Manager
1 night trip Jun 16, 2015
A Traveler
CA
2.0 / 5Fair
"Noisy"
There was a bar located beside the hotel that blasted music into the late hours of the evening. It sounded like it was right outside our window. According to the hotel staff, this is a regular occurence every weekend and it is out of control of the hotel. As well, the door to the balcony didn't lock and was filthy. The bathroom was tiny and dated.
Genuine Expedia guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for writing a review on your stay with us. I am very sorry that you were disturbed by music coming from a neighboring business. Your comment have been shared with our management team so we can work with the surrounding businesses to try and correct this issue. Your feedback regarding your guest room has been shared with our maintenance and housekeeping teams to look into and correct. Sincerely, Andrea C. Guest Service Manager
Other trip Jun 14, 2015
Damian
CA
4.0 / 5Excellent
"A pleasant stay."
The hotel's location is excellent and staffs are friendly. The building is kind of old and needs some renovation to update their facilities.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello! Thank you for taking the time share your feedback on your stay with us. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. Thank you for choosing to stay with us and I hope we have the opportunity to welcome you back. Sincerely, Andrea C. Guest Service Manager
2 night romance trip Jun 4, 2015
A Traveler
CA
2.0 / 5Fair
"You're paying for the waterfront location."
The good: Friendly check-in staff, wonderful location. The not so good: Dated room, hot water did not always work in bathroom sink, water temperature in shower fluctuated frequently, hair on bathroom floor, glass sliding door to balcony covered in smudges and streaks, dead bugs hanging from the ceiling in our room, check-out staff did not advise us that we needed to show our hotel invoice to parking attendant (the voucher we printed that allowed in and out parking lot privileges would not do per parking attendant).
Genuine Expedia guest review
Other trip Jun 8, 2015
A Traveler
CA
3.0 / 5Good
Disappointed, wanted to use the hot tub but it was not working, no heat. There was no sign to let you know.
Genuine Expedia guest review
Other trip Jun 1, 2015
Binski
CA
1.0 / 5Poor
"Extremely Disappointing"
Very disappointed for the price we paid. Furniture in lobby old, worn and tired. Lobby was not very clean and had all dead bugs on the floor. Hotel overall didn't seem very clean. I wouldn't walk in my bare feet on the carpet in our room. The bathroom was passable with the exception of corners and drain in the bath tub. The sheets were very worn and thin far from the luxury that we have experience at Hilton hotels for example. I will not book there again and we travel to Kingston quite regularly as we have friends in the area and our granddaughter attends Queens University. Lastly to have to pay $16.00 to park our car overnight after paying $200.00 for a sub standard room was just the last insult. Never again.
Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront
Hello, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I have shared your feedback with our Executive Housekeeper so she can follow up with her staff. Although we love being a waterfront hotel one of the challenges we face every spring are Mayflies. We work very hard to ensure that they impact our guests as little as possible. Due to our downtown location there is a $16 fee parking fee. It is actually one of the lowest parking fees of all the downtown hotels. Thank you for your review. Sincerely, Andrea C. Guest Service Manager
1 night romance trip May 23, 2015
Diane
CA
4.0 / 5Excellent
"What happened to room service?"
Put the room service menu and hotel information book out in plain view! After looking in the dressers, nightstands and tv cabinet i couldn't find anything about food or facility. I had to go down to the dining room to eat dinner. After ordering there the waitress said, "no one can find the room service menu we get lots of complaints because its in the bottom drawer of the dresser" REALLY who is going to EVER check a drawer at floor level for a menu? Late in the evening i asked for two beers through room service. Didn't notice right away but caps were still on and no bottle opener......sigh.
Genuine Expedia guest review
Other trip May 21, 2015
bp
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews