Perfect location, but needs renovation. The size of the rooms are very good, the bathroom needs to upgrade.Genuine Expedia guest review
Overall a very good experience. One thing that MUST be address is the cleanliness of the indoor pool! The pool inside walls are - look dirty!Genuine Hotels.com guest review
"Great Location, Beautiful View"
This hotel is located right on the waterfront and in downtown Kingston. It was beautiful. Lots to do in easy walking distance. The room/bed was clean and very comfortable. We would recommend this hotel..Genuine Hotels.com guest review
"Closeness to attractions"
Being able to walk to attractions, by the trolley or by a short drive.Genuine Expedia guest review
"Nice hotel facing the water front"
A big thank you to Kyle and Tanya who took the time to answer my questions. My appreciation to the housekeeping staff. A job well done. A pleasure to see Pat again. A great way to start the day being served by her.Genuine Expedia guest review
"Holiday Inn Princess St Kingston"
The staff was good. When we arrived we were given a room at floor level, handicapped room. Water in shower goes all over no bath or sides. Queen bed, that was good. Room was very small for the price we paid, quite expensive! People were smoking outside on sidewalk and gatheing in front of our window and we could hear their voices. Also the parking lot […] was full, so we were told to park in another parking a few streets away. Someone from the hotel was letting people in, do I asked for the empty hsndicapped parking spot. After all we were in a handicap room. Will not go back to Holiday Inn! Read moreGenuine Hotels.com guest review
Room was fine and generally clean. Bathtub had a little mold and a silverfish.Genuine Expedia guest review
"A gem on the lake"
Loved the location and they took great care of us. The hotel needs some maintenance, but can't be beat evenso.Genuine Hotels.com guest review
the hotel is by the waterfront in downtown, close to many cute restaurants. Parking is $15 but i found out later that parking on the street is free after 5:30 pm (may be weekend too?) Hotel is not new but is kept in good condition. Comfy bed.Genuine Hotels.com guest review
Very nice hotel close to city center and all major attractions. Recommend.Genuine Expedia guest review
The real issue we had was the water. Shower was difficult to figure out, bathroom tap dripped and was hard to adjust. The hotel did send someone to explain the shower very quickly, but since she said this happens all of the time wouldn't you think that they would leave instructions on how to operate or even change it?Genuine Hotels.com guest review
"Quality of servicw, comfy beds, awesome staff"
Definitely will come again to this Hotel!Genuine Hotels.com guest review
"We were there for overnight only."
Carpet was dirty. Deadbolt lock couldn't lock. Toilet seemed to be leaking. Bathroom sink faucet was so stiff that an arthritic or weak elderly person would have a difficult time to turn it on. I thought the parking fee was a bit high.Genuine Expedia guest review
We got allergies to be in the pets room that they put us before moved to another roomGenuine Expedia guest review
"Staff were very hospitable and helpful"
We especially appreciated the bar snacks that were made available shortly after our arrival.Genuine Expedia guest review
"Standard hotel but great location."
Good location. Reasonable cost. Size of hotel room was fine.Genuine Expedia guest review
"not worth the money"
not worth the money, did not get what we asked for, had to pay to park, even talked to the customer service manager, she did not care at all, will definitely not recommend this hotel.Genuine Hotels.com guest review
"Great location but..."
If you have a lot of money, fine. If you want to save some money, stay in the area - meaning Ontario or Princess St, but not necessarily this hotel. It's overpriced for me. At this price I would like a more modern hotel with a way better view. The "king waterfront" view, is not so waterfront if you ask me. I asked to be moved closer to the water, but […] then had many mosquitoes on our balcony. And to be honest, not worth it (the view - plus you hear the annoying bridge very close, non stop). In the end, spend less, just take a short 5 minute walk to see the waterfront if that's what you care for. On a positive note, GREAT GREAT GREAT location, very friendly staff and pretty clean. I would recommend this hotel, just not as my #1 choice that's all. Read moreGenuine Hotels.com guest review
"Tired hotel but great location."
Good location in downtown Kingston but hotel interior is a little tired.Genuine Expedia guest review
"Walking distance to K Rock centre and downtown."
Courteous staff, comfortable bed, waterfront view of harbour, walking distance to K Rock centre and downtown core for shopping and dining.Genuine Expedia guest review
"Last minute not-so-bargain."
Arrived only to discover that my booking with Expedia for April 30 thru May 3 was forwarded to Holiday Inn as a booking for November 1. Fortunately, Holiday Inn had an emergency spare room. But in the process I discovered Expedia had charged me a 50% surcharge. The free wireless Internet was free only up to 1.5MB -- a pittance. Service upgrades were […] expensive and still rather limited in size. Had to use my iPhone as a hotspot. There were no movies or specialty channels -- just regular cable TV. Had to run hot water in shower for several minutes before the hot water came. I wonder how long it takes in winter. But otherwise the room was very clean and comfortable. It had a usable fridge, which I used to keep my milk and yogurt. And the restaurant service was truly exceptional. Had a hamburger with smashed potatoes -- truly one of the best meals in a long time. Great gourmet desert. Breakfast OK. The hotel is at the foot of the main downtown street -- Princess St. There are many stores and restaurants close by -- some are open late. Read moreGenuine Expedia guest review
Our room did not have hot water as a matter of fact we had to shower in cool water before we went out for the evening, I did call the front desk not sure if anyone came up to fix it while we were out but had another cool shower in the morning, so wasn`t very pleased about that.Genuine Hotels.com guest review
"location convenient and close to many eating spots"
Very comfortable room, only and overnight stay but very enjoyableGenuine Expedia guest review
"Really nice view of the waterfront"
We didn't use any facilities at the hotel, but found our room really comfortable and the hotel centrally located to downtown Kingston and the waterfront. Made for a really nice night away from home.Genuine Expedia guest review
"NIce hotel, superb location"
We enjoyed our stay at the Holiday Inn Kingston Waterfront. It's not as nice as the other Holiday Inn in Kingston (beside the 401), but likely it's just because this is a much older hotel. The room was small but clean and the hotel staff were nice. It was quiet at night and we had a nice swim/sauna downstairs which our daughter loved. All in all, a […] very good experience. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Hello Sandra and thank you for your review! We are so happy you enjoyed your stay with us and look forward to welcoming you back the next time you visit Kignston!
"Great Pool and Spa Area"
We took our grand kids (six and four) here again for the second time and had a wonderful time. The pool area was excellent and HOT. It is not nice when the pool area is freezing cold - there are beautiful comfy loung chairs and and an excellent HOT sauna. Brandon the bartender and main waiter in the restaurant was awesome and gave us a unique experience. […] Hotel staff have no idea how important their personality and friendliness is to guests. Brandon went out of his way on the Easter weekend to make sure that our needs were met. Thank you so much. We will definitely be back soon. Read moreGenuine Expedia guest review
"Great location for tourists"
Stay was fine. However, you have to pay extra to park your car next to the hotel. Right downtown close to all tourist attractions and many restaurants.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your review! Looking forward to having you back!
Staff were the friendliest staff I have encounteredGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your fantastic review!
"perfect location, walking distance to restaurants,"
great location, balcony was a plusGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your wonderful review! Please think of us the next time you are in Kingston!
we paid more with hotels.com than the hotel charged us!!!Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your review!
The location was nice. i was very disappointed that in order to catch the shuttle to the Casino I had to walk quite far and stand in the blistering wind and rain.(both going and coming back) On the way to the Casino it stopped at other hotels and people were able to go directly into their hotel. This should be improved. i did not like the pillows. i […] have never ever had such cheap and uncomfortable pillows. The fan in the bathroom did not work. My husband needed a cork screw and the hotel had none, telling him that the bar tender brings his own and he was not there. How on earth does someone open a bottle of wine to serve to customers if you are having wine with dinner?. A hotel clerk was good enough to go somewhere outside the hotel and get one. How ridiculous. I will not go back to this hotel. Read moreGenuine Expedia guest review
"Wish We Picked Another Hotel"
The hotel room was not clean, we had to end up switching rooms not 30 minutes after we came checked in. Cereal on the carpet and the bathroom was dirty ! The night auditor did shift us to another room right away, but the 2nd room was adequate, until we tried to take showers ! I think that the shower needs to come with a manual ! I said the same thing […] to the handy man who came up as we were not able to turn the shower off. He then showed me how to work the taps and the shower system ! Basically, he was not commenting ! Since we were there for a late season Hockey Tourney (Lakeshore Cup), the hotel amenities were not that important but the comfort and cleanliness of the room was and this hotel was short on both counts. I strongly encourage a makeover as the hotel bathrooms seem to be falling apart ! Read moreGenuine Hotels.com guest review
We were a bit disappointed -- requested and paid for queen size bed -- didn't happen. Paid more for this room overlooking the "harbour" -- ground floor with 1/2 window facing walkway than we did for the Westin Harbour Castle in Toronto the weekend before -- 26th floor, view of the lake, island and airport. Disappointing and don't really feel we received […] value for the cost for one night, in Kingson. Read moreGenuine Hotels.com guest review
Enjoyed our stay even though it was busier than expected because of a kids hockey tournament we didn't know about. We felt the staff worked hard to keep everyone satisfied.Genuine Expedia guest review
"Wonderful view from the rooms - have stayed there"
Upon our arrival we were greeted within 5 minutes. We were allowed to check in early since our room was ready. The staff were friendly. On Sunday morning we had breakfast at the Holiday Inn. Our waitress was very friendly and the food was more than we had expected - lovely fresh fruit on the side - egg cooked to perfection.Genuine Expedia guest review
"March Break Get-a-way"
Great stay at the hotel. Food in the restaurant was excellent, great staff and environment. Surprised to only see three sets of towels in the washroom when there was five of us in the room, had to call front desk for more. The kids enjoyed the pool, but it would be excellent if there was a washroom within the vicinity and not down a long hallway.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Hello E. Landry and thank you for your review! We appreciate your very kind words regarding your latest stay with us and hope you will choose us again should your travels bring you back through Kingston.
"Wonderful facilities and service"
We had a wonderful stay. The pool facilities are clean and have a nice view of the waterfront (as did our room). Hotel staff were friendly and helpful. We had room service which was prompt and delicious, although a pit pricey. Our one complaint was that the darker curtain would not extend across the room's window, which made it very bright in the m […] orning. Read moreGenuine Expedia guest review
"Great view! Close to all restaurants and pubs!"
Everyone was very helpful and friendly!Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Excellent review! Thank you so much!
"Too much of noise on Saturday night."
There were some drunk students screaming late at night on Saturday in the hotel lobby. The (+) is that it is very close to Queens and Kingston.Genuine Expedia guest review
"A little Loud"
We were put on the same floor as a sports team ( I believe) so things got a little noisy. Just ignored it but it would have been nice to have been advised upon check in.Genuine Expedia guest review
"Within walking distance of several establishments!"
It was wonderful. Right in the heart of downtown. We parked and walked everywhere. We had 3 in a room with 2 double beds. More than enough room. We could have fit 4 easily.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Hello Anne and thank you for taking the time to review us! We are so happy to hear that you enjoyed your stay with us and look forward to welcoming you back the next time your travlels bring you through Kingston. Regards, Nicholas Brash Guest Service Manager
"nice view of the lake"
very friendly staff and really nice breakfast, very clean room, close to the downtown and water frontGenuine Expedia guest review
"Clean, comfortable, friendly staff"
I thought the room was very clean, food was good, the staff were very helpful and friendly and it was within walking distance of shops and restaurants. I would like to return in the warmer weather to enjoy the sights.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Please come back and visit us during summer! Thank you so much for your kind words!
"close to everything we needed"
excellentGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for reviewing our hotel!
"excellent waterfront/city location"
large clean rooms with balcony and waterview,restaurant dinner and wait staff exceptional ,will be interested to return in the summer seasonGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you for taking the time to review our hotel!
The hotel was fine. Expedia however charged me $50 more than the hotel rate. Thanks Expedia!Genuine Expedia guest review
"Close to Destination"
It was enjoyable. The room was clean and comfortable. The location was fabulous. Easy to find. Parking is a bit of an ordeal as there are sometimes not sufficient spots for the hotel when people visiting the downtown are also free to park there. Restaurant menu could be more diversified. A bit pricey.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Hello Sharon from Toronto, We are happy to hear you enjoyed your stay with us and look forward to welcoming you back next time you are in Kingston! NIcholas Brash Guest Service Manager
"Noisy and overpriced."
Very helpful staff and convenient location, but overall this hotel is overpriced. The walls are paper thin.Genuine Expedia guest review
DJ was atrociously loud despite constant complaints from innumerable guests. Bad buzz having ballroom at the top of the hotel. Will not book at this hotel again.Genuine Expedia guest review
"Best location in Kingston!!!"
I love this hotel! We have stayed in Kingston a couple times now and this is by far the best on the waterfront. Casual, comfortable, has what you need at a decent price. We have stayed at others nearby, but they do not have balcony's and the last place we stayed at we couldn't open the windows...big turn-off. I would recommend the Holiday Inn Kingston […] waterfront to anyone looking for a comfortable room and the best location! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you for taking the time to review our property! We look forward to welcoming you back in the near future! Nicholas Brash Guest Service Manager
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