"Great waterfront location - but nothing's perfect"
This is a great location - close to lots of very nice, one-of-kind restaurants and pubs with patios, as well as unique shops and local land marks. Good walking access to the waterfront and the ferry. The hotel room was very nice and comfortable except that the bathroom light switch was located about 8-10 ft from the bathroom instead of just inside the […] bathroom door where you would expect it to be. The light switch controlled not only the light but also the electrical wall outlet in the bathroom - this means when you turn off the ceiling light you have no night light either. The edge of the bathroom door had not been properly cleaned for a long time so that it was actually sticky even after wiping it with a disinfectant cleanser. However, it was good that we were able to change our room upon arrival to get one with a better waterfront view so we could also the little balcony. The restaurant in the hotel was only average- breakfast was much better than dinner, in terms of both food and service. Read moreGenuine Hotels.com guest review
The restaurant had poor service and the food was not very good. The outdoor pool was great but the indoor pool had a ring of residue.Genuine Expedia guest review
"TIRED AND DATED"
great location!. Carpets tired and worn, room way over due for a makeover. Hot and cold water temp would not stay constant. No room service or restaurant past 11 PM. Seriously does not live up to HI quality standards.Genuine Hotels.com guest review
"room was quiet and bed quite comfortable"
booking thru expedia was not he greatest , I had thought that we had booked a king bed, but reecieved two double beds which is not what we wanted, for the price we could have been staying at the delta, (delta was full) maid service was good, front desk people were just ok, our room looked beat up and could be renovated,Genuine Expedia guest review
"short and sweet"
The waterfront view was a dream. Overall a good experience.Genuine Hotels.com guest review
Overall it was a good stay. Not too many hotels in the Kingston Area have a pool and hot tub AND breakfast included...it was quality Holiday Inn as usual. However, if you're a light sleeper and some repetitive noise keeps you awake then insist on asking for the harbour side of the hotel. There is a draw-bridge nearby with a large grate that vehicles […] drive over and makes an annoying sound that permeates the room. The sound could be described like a desk screeching across a cement floor. I had a terrible sleep - woke at 4 am and could never sleep again...the rest of the family slept fine, so, judge for yourself if you're a light sleeper. Read moreGenuine Hotels.com guest review
Wasn't overly impressed with the room, bathroom was very small. Guests were actually parked in the covered through-way while they checked in completely blocking it. We had to run out in the rain (on our way to a wedding) as our husbands couldn't pull up to the entrance due to parked cars. We arrived at the wedding soaking wet. Perhaps there should be […] no parking there?? Read moreGenuine Hotels.com guest review
Great. Hotel,is a little older and showing its age in some areas but over great location and clean.Genuine Hotels.com guest review
"Only hotel on waterfront with balcony"
We booked with Holiday Inn because they are the only waterfront hotel with balconies. We did have a balcony, however there was a large crab apple tree that was over grown, and blocked any view from the balcony. Waterfront and or even parking lot. The mattresses in both double /queen beds should have been replaced years ago. The room was very musty […] smelling. The facility really should be torn down and rebuilt. The staff we encountered were all very pleasant, but the hotel itself is not. The outdoor pool looked very inviting but there was limited seating so we did not go for an afternoon swim on one of the nicest summer days we have had, as there was no where to sit or place our towels, except on the ground. Read moreGenuine Expedia guest review
Enjoyed our stay. Lots to do in the area. Staff was friendly and tried best to accommodate. The bedding linens needed upgrade.Genuine Hotels.com guest review
took the car once to get to the fort. shops and restaurants within walking distance. beds were supper comfortable. the balcony we had was tiny and needed to be cleaned badly. Getting hit for parking- $16 per night was a bit steep. Loved Kingston!!Genuine Hotels.com guest review
Close to restaurants, shops, water, and the market.Genuine Expedia guest review
Had an amazing time in Kingston, just steps away from the boat cruise to 1000 island and to the souvenir shops.Genuine Hotels.com guest review
"One night with family"
I stayed one night with my family last weekend. The hotel was okay. Nice outside summing pool. Breakfast below average. Great area.Genuine Hotels.com guest review
"Over priced for the condition of the room"
The hotel staff was wonderful but the bathroom could have been much cleaner. We had a great view of the waterfront from our balcony but the balcony itself was quite dirty.Genuine Expedia guest review
"Old hotel in need of a renovation."
The room was just ok, but very expensive. On my trip I stayed at for more luxurious hotels for less than half the priceGenuine Expedia guest review
"Favorite Kngston hotel"
My wife and I have stayed here many times over the years, including earlier this summer. Everything about our visit was excellent, with the exception of the outdoor pool still being out of commission. Outdoor patio with live music on weekends was a lot of fun. Staff was very pleasant and professional, as usual. You can't beat the location of this h […] otel. Read moreGenuine Expedia guest review
All balconies dirty and covered with spiders and spider webs. Hotel is not kid friendly. We were here for a soccer tournament and the children wanted to relax a bit on the small grass area next to the pool but they were asked to leave in a very impolite way because that area was reserved for wedding's only. Guess what? There wasn't a single wedding […] there all weekend. Shame on the hotel. Read moreGenuine Hotels.com guest review
Perfect location, but needs renovation. The size of the rooms are very good, the bathroom needs to upgrade.Genuine Expedia guest review
Overall a very good experience. One thing that MUST be address is the cleanliness of the indoor pool! The pool inside walls are - look dirty!Genuine Hotels.com guest review
"Great Location, Beautiful View"
This hotel is located right on the waterfront and in downtown Kingston. It was beautiful. Lots to do in easy walking distance. The room/bed was clean and very comfortable. We would recommend this hotel..Genuine Hotels.com guest review
"Closeness to attractions"
Being able to walk to attractions, by the trolley or by a short drive.Genuine Expedia guest review
"Nice hotel facing the water front"
A big thank you to Kyle and Tanya who took the time to answer my questions. My appreciation to the housekeeping staff. A job well done. A pleasure to see Pat again. A great way to start the day being served by her.Genuine Expedia guest review
"Holiday Inn Princess St Kingston"
The staff was good. When we arrived we were given a room at floor level, handicapped room. Water in shower goes all over no bath or sides. Queen bed, that was good. Room was very small for the price we paid, quite expensive! People were smoking outside on sidewalk and gatheing in front of our window and we could hear their voices. Also the parking lot […] was full, so we were told to park in another parking a few streets away. Someone from the hotel was letting people in, do I asked for the empty hsndicapped parking spot. After all we were in a handicap room. Will not go back to Holiday Inn! Read moreGenuine Hotels.com guest review
Room was fine and generally clean. Bathtub had a little mold and a silverfish.Genuine Expedia guest review
"A gem on the lake"
Loved the location and they took great care of us. The hotel needs some maintenance, but can't be beat evenso.Genuine Hotels.com guest review
the hotel is by the waterfront in downtown, close to many cute restaurants. Parking is $15 but i found out later that parking on the street is free after 5:30 pm (may be weekend too?) Hotel is not new but is kept in good condition. Comfy bed.Genuine Hotels.com guest review
Very nice hotel close to city center and all major attractions. Recommend.Genuine Expedia guest review
The real issue we had was the water. Shower was difficult to figure out, bathroom tap dripped and was hard to adjust. The hotel did send someone to explain the shower very quickly, but since she said this happens all of the time wouldn't you think that they would leave instructions on how to operate or even change it?Genuine Hotels.com guest review
"Quality of servicw, comfy beds, awesome staff"
Definitely will come again to this Hotel!Genuine Hotels.com guest review
"We were there for overnight only."
Carpet was dirty. Deadbolt lock couldn't lock. Toilet seemed to be leaking. Bathroom sink faucet was so stiff that an arthritic or weak elderly person would have a difficult time to turn it on. I thought the parking fee was a bit high.Genuine Expedia guest review
We got allergies to be in the pets room that they put us before moved to another roomGenuine Expedia guest review
"Staff were very hospitable and helpful"
We especially appreciated the bar snacks that were made available shortly after our arrival.Genuine Expedia guest review
"Standard hotel but great location."
Good location. Reasonable cost. Size of hotel room was fine.Genuine Expedia guest review
"not worth the money"
not worth the money, did not get what we asked for, had to pay to park, even talked to the customer service manager, she did not care at all, will definitely not recommend this hotel.Genuine Hotels.com guest review
"Great location but..."
If you have a lot of money, fine. If you want to save some money, stay in the area - meaning Ontario or Princess St, but not necessarily this hotel. It's overpriced for me. At this price I would like a more modern hotel with a way better view. The "king waterfront" view, is not so waterfront if you ask me. I asked to be moved closer to the water, but […] then had many mosquitoes on our balcony. And to be honest, not worth it (the view - plus you hear the annoying bridge very close, non stop). In the end, spend less, just take a short 5 minute walk to see the waterfront if that's what you care for. On a positive note, GREAT GREAT GREAT location, very friendly staff and pretty clean. I would recommend this hotel, just not as my #1 choice that's all. Read moreGenuine Hotels.com guest review
"Tired hotel but great location."
Good location in downtown Kingston but hotel interior is a little tired.Genuine Expedia guest review
"Walking distance to K Rock centre and downtown."
Courteous staff, comfortable bed, waterfront view of harbour, walking distance to K Rock centre and downtown core for shopping and dining.Genuine Expedia guest review
"Last minute not-so-bargain."
Arrived only to discover that my booking with Expedia for April 30 thru May 3 was forwarded to Holiday Inn as a booking for November 1. Fortunately, Holiday Inn had an emergency spare room. But in the process I discovered Expedia had charged me a 50% surcharge. The free wireless Internet was free only up to 1.5MB -- a pittance. Service upgrades were […] expensive and still rather limited in size. Had to use my iPhone as a hotspot. There were no movies or specialty channels -- just regular cable TV. Had to run hot water in shower for several minutes before the hot water came. I wonder how long it takes in winter. But otherwise the room was very clean and comfortable. It had a usable fridge, which I used to keep my milk and yogurt. And the restaurant service was truly exceptional. Had a hamburger with smashed potatoes -- truly one of the best meals in a long time. Great gourmet desert. Breakfast OK. The hotel is at the foot of the main downtown street -- Princess St. There are many stores and restaurants close by -- some are open late. Read moreGenuine Expedia guest review
Our room did not have hot water as a matter of fact we had to shower in cool water before we went out for the evening, I did call the front desk not sure if anyone came up to fix it while we were out but had another cool shower in the morning, so wasn`t very pleased about that.Genuine Hotels.com guest review
"location convenient and close to many eating spots"
Very comfortable room, only and overnight stay but very enjoyableGenuine Expedia guest review
"Really nice view of the waterfront"
We didn't use any facilities at the hotel, but found our room really comfortable and the hotel centrally located to downtown Kingston and the waterfront. Made for a really nice night away from home.Genuine Expedia guest review
"NIce hotel, superb location"
We enjoyed our stay at the Holiday Inn Kingston Waterfront. It's not as nice as the other Holiday Inn in Kingston (beside the 401), but likely it's just because this is a much older hotel. The room was small but clean and the hotel staff were nice. It was quiet at night and we had a nice swim/sauna downstairs which our daughter loved. All in all, a […] very good experience. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Hello Sandra and thank you for your review! We are so happy you enjoyed your stay with us and look forward to welcoming you back the next time you visit Kignston!
"Great Pool and Spa Area"
We took our grand kids (six and four) here again for the second time and had a wonderful time. The pool area was excellent and HOT. It is not nice when the pool area is freezing cold - there are beautiful comfy loung chairs and and an excellent HOT sauna. Brandon the bartender and main waiter in the restaurant was awesome and gave us a unique experience. […] Hotel staff have no idea how important their personality and friendliness is to guests. Brandon went out of his way on the Easter weekend to make sure that our needs were met. Thank you so much. We will definitely be back soon. Read moreGenuine Expedia guest review
"Great location for tourists"
Stay was fine. However, you have to pay extra to park your car next to the hotel. Right downtown close to all tourist attractions and many restaurants.Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your review! Looking forward to having you back!
Staff were the friendliest staff I have encounteredGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your fantastic review!
"perfect location, walking distance to restaurants,"
great location, balcony was a plusGenuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your wonderful review! Please think of us the next time you are in Kingston!
we paid more with hotels.com than the hotel charged us!!!Genuine Hotels.com guest review
Response by Holiday Inn Kingston Waterfront Thank you so much for your review!
The location was nice. i was very disappointed that in order to catch the shuttle to the Casino I had to walk quite far and stand in the blistering wind and rain.(both going and coming back) On the way to the Casino it stopped at other hotels and people were able to go directly into their hotel. This should be improved. i did not like the pillows. i […] have never ever had such cheap and uncomfortable pillows. The fan in the bathroom did not work. My husband needed a cork screw and the hotel had none, telling him that the bar tender brings his own and he was not there. How on earth does someone open a bottle of wine to serve to customers if you are having wine with dinner?. A hotel clerk was good enough to go somewhere outside the hotel and get one. How ridiculous. I will not go back to this hotel. Read moreGenuine Expedia guest review
"Wish We Picked Another Hotel"
The hotel room was not clean, we had to end up switching rooms not 30 minutes after we came checked in. Cereal on the carpet and the bathroom was dirty ! The night auditor did shift us to another room right away, but the 2nd room was adequate, until we tried to take showers ! I think that the shower needs to come with a manual ! I said the same thing […] to the handy man who came up as we were not able to turn the shower off. He then showed me how to work the taps and the shower system ! Basically, he was not commenting ! Since we were there for a late season Hockey Tourney (Lakeshore Cup), the hotel amenities were not that important but the comfort and cleanliness of the room was and this hotel was short on both counts. I strongly encourage a makeover as the hotel bathrooms seem to be falling apart ! Read moreGenuine Hotels.com guest review
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