was just disappointed there was no inside or infinity poolGenuine Hotels.com guest review
"Nice Hotel- Needs Room updates"
Hotel was in a great, safe location. Only issue was the room.. TV's are pretty old.. Fussy reception and minimal channels.. UPDATE YOUR FUNRNITURE AND TV's in your rooms!!! Staff was great, very nice!! GREAT FOOD!!!! I would stay again..Genuine Hotels.com guest review
Hotel was just ok. There were two maintenance issues that required service to the room the first night of my stay.Genuine Hotels.com guest review
extremely good value.Genuine Hotels.com guest review
"Excellent location in Galleria"
Staff were friendly and helpful. Parking, wifi & breakfast were included in the reservation which is a great plus in the Galleria area. Close to all amenities.Genuine Expedia guest review
"great hotel, great staff, great location"
With its perfect location, conveniently located withing steps from the galleria and the major freeways yet far enough to avoid the notorious Westheimer traffic, its friendly staff, and its comfortable and luxurious facilities, the Royal Sonesta is one of our favorite Houston hotels.Genuine Expedia guest review
Good Hotel needs renovation, new furniture and new lighting etcGenuine Hotels.com guest review
"I expected more"
Hotel check-in was easy and the staff at the desk were amazing. The rooms were clean but I was shocked that the tv was so out dated. The mini bar was not plugged in everything was hot. When checking out I called 3x for bell service and waited over 30min and still no service. I had the take my bags downstairs myself. After arriving downstairs they were […] just sending someone up to my room. So much for customer service. Read moreGenuine Hotels.com guest review
Very convenient location. Good access to the highway system including I-610 and Hiway 59. Room is nice and clean, but not luxurious. Garage is large enough not to have to worrying about finding parking space. Breakfast is fine, but without egg station.Genuine Expedia guest review
"Great place for get aways!!! For couples."
Great guest service though out the hotel. Every staff people always greeting you.Genuine Expedia guest review
"Great Time - central location"
The hotel was as good as expected after reading the reviews. I would highly recommend anyone coming to this hotel if you get a chance go and book with the buffet breakfast included, the breakfast was really a good value add. Parking spaces are a bit too tight to maneuver but not hard to find a spot. All in all good hotel, central location, clean hotel […] rooms could be a bit more modern. Read moreGenuine Hotels.com guest review
"Location, location, location"
Very nice stay. Very good location in Houston for shopping, dining. Staff was very friendly.Genuine Expedia guest review
"Fun in Houston"
It was pleasant and comfortable. I would come again!Genuine Expedia guest review
"NOT A DESTINATION HOTEL"
Room was very small. The pillows and linens were fantastic, but the mattress was HARD AS ROCKS! Breakfast buffet was better than usual, but without variety if you stayed more than a day. Ordering off the menu was a huge disappointment. (Cinnamon raisin french toast was flattened cinnamon rolls that were fried and served with syrup-minus the raisins.) […] Parking more expensive than surrounding hotels ($16 self park) and wi-fi an ADDITIONAL charge($11). Ridiculous these days. Who doesn't need Internet? Suggest going around the corner to the coffee shop and enjoy a good cup with FREE Internet . Satellite tv with very few channels and dead during a rainstorm. Convenient to Galleria and shopping. Read moreGenuine Expedia guest review
Luxurious feel for a great price!Genuine Hotels.com guest review
"Great hotel and close to shopping"
The hotel staff was very friendly and helpful. The hotel was very nice and quiet. It had a great bar and lobby. The restaurant in the hotel had great food. Its in a great location. You can actually walk to The Galleria Mall if you wanted to. However,the carpet was wet so there was some type of leak in our room. After some time they switched us to another […] room with no problems. I would definitely stay there again. Read moreGenuine Expedia guest review
"Great hotel if....."
I'm not sure why I keep doing this to us. As a native Houstonian, I know what the traffic is like anywhere in the Galleria vicinity. Thought I was being smart getting a hotel a little further down the feeder from westheimer, but it didn't change anything. Still a pain to get out at any time there's daylight. Once the sun sets things calm down a lot […] and the place is easily accessible. That being said, this hotel is immaculate. Rooms are spacious, bed is comfortable, and the inside of the building is very nice. My only complaint about the room is lack of a proper closet. Almost any hotel has one. This one, at least the room we were in, only had a small opening in the tv stand to hang clothes in. Normally this doesn't bother me, but I had a suit that had to be crammed into this small space. Otherwise I would definitely consider this hotel for a future stay....IF it wasn't on one of the most crammed with cars streets in Houston. Read moreGenuine Hotels.com guest review
We request 2 queen bed and we got 1. We didn't have wi-fi on the room. We use a dirty comforter. We couldn't sleep one night bcos other people had a party next to us, so my 6 months old baby were so upset and obviously crying for like 1 hr.Genuine Expedia guest review
"Stay at the Sonesta"
I had a very nice stay at the Royal Sonesta. The room was comfortable and the service was wonderful. During my stay I was able to use the workout room and breakfast at the restaurant. Both were very nice with towels, water and fruit in the workout room and delicious eggs benedict with fresh avacado for breakfast. The only complaint would be the interstate […] noise from the even number rooms. All in all a very good stay. Read moreGenuine Hotels.com guest review
"Great Expedia Elite Upgrades"
The Expedia Elite upgrades were fantastic. The club level offered free food and even free alcohol from 5-7. We got a late checkout for free as well.Genuine Expedia guest review
I loved this hotel. Clean, friendly staff, free breakfast, I recommend it to everyone.Genuine Expedia guest review
Hotel staff was excellently trained. One thing is they only had one person working the front desk. Other than that I would stay there again.Genuine Hotels.com guest review
The hotel was nice, I really have no complaints. It just didn't have that five star feel though. The breakfast left a lot to be desired, but the coffee was excellent.Genuine Hotels.com guest review
"Good Houston hotel"
Hotel was extremely good. Convenient location with plenty of amenities.Genuine Expedia guest review
"Location, location, location"
I liked it particularly because of the location, central to most all we do when in Houston.Genuine Expedia guest review
Beautiful clean room. Nice pool and hot tub. Everything available in the hotel. Close to great locatoonsGenuine Hotels.com guest review
"Great and pet friendly"
But the customer service was embarrassing and infuriating. Are they understaffed? Then no one wants to help you, issue? Prepare to get passes around like a hot potatoe.Genuine Hotels.com guest review
Great place, great location, only complaint they did not clean our room one day. We were out of that room by 10:20 that morning and didn't return until the evening.Genuine Hotels.com guest review
"Great hotel, terrible service"
Looks pretty, nice rooms, location, but everything took an absurd amount of time even calling the front desk took a long fine to get an answer.Genuine Hotels.com guest review
"Great location, great service"
We stayed 1 night during Spring Break. We caught a Rocket games, shopped at the Galleria Mall, and went to the Space Center. The staff was very friendly and helpful. The location was perfect. We were able to check in early (noon) with no problems. The breakfast was great, especially the service in the Restaurant.Genuine Hotels.com guest review
had a great stay. i will stay there is there a good weekend offerGenuine Hotels.com guest review
"Very pleasantly surprised!"
Staff were incredibly helpful, facilities were great (fitness center and pool) overall a very pleasant stay. I switched to this hotel from a Hilton because of lack of services and unhelpful staff so was very pleasantly surprised and highly recommend the Royal Sonesta if you are in the Houston Galleria areaGenuine Expedia guest review
"Close to the place where I was to have a meeting."
It was very good except for a very loud knock at our door at 10: p.m. The person who knocked said that we requested for the air conditioning to be fixed so he was there to fix it for us. We did not open the door since we did not send such a request.Genuine Hotels.com guest review
"Royal Sonesta Hotel"
Hotel staff was friendly. Enjoyed the bar and great bartenders. Room was ok but housekeeping was terrible.Genuine Hotels.com guest review
"Good location near Galleria with friendly staff"
The hotel staff was very helpful and friendly. We had a minor issue with receiving a bill for parking even though we booked an Expedia special rate that included free parking but the front desk person took care of it immediately. This hotel is in a good location near The Galleria shops and many restaurants along the 610 Loop and ideal for our needs. […] The hotel room was pleasant with a comfortable bed and shower head in bathroom was nice. The concierge was very nice and helpful as well and lobby was big with good vibe with lobby bar. I would stay at this hotel again. Read moreGenuine Expedia guest review
Great hotel, super convenient and easy to get in and out of, free parking was included when I booked this which is a HUGE plus for this area. Close to Galleria for shopping, Target and CVS nearby too, close to Memorial Park...loved it. Hotel was clean and beautiful, staff was great.Genuine Expedia guest review
The hotel was nice and very convenient being in the Galleria area. The only negative was how thin the walls are.Genuine Hotels.com guest review
"Great hotel when Traveling"
Everyone made you feel welcome, room was cleaned and the food service was on time and hotGenuine Expedia guest review
"Great hotel for family"
The bellhop was very helpful with our luggage and getting us oriented to the hotel. We only stayed for one night, but I think it could be comfortable for longer stays if I need to return to the area. Very easy to get to Rice or the medical center or the Galleria from here.Genuine Expedia guest review
The rooms were very clean and the beds were comfortable. Would come back on my next stay.Genuine Hotels.com guest review
Hotel was nice and room was a standard size room. Other than that service could have been much better. When I booked this hotel, it came with free parking and free breakfast buffet. Person at the front desk forgot to give us our free breakfast coupons at check in and they tried to bill us for the breakfast. Service in the restaurant for the buffet was […] horrible as well. Asked for coffee and tomato juice and they finally brought them half way thru the meal. Also, when checking out, they tried to bill us for parking, again which was supposed to be free. If all this is in the computer, then they should get it right the first time. Overall a decent hotel but you would expect better service for a place that holds a black tie, fat Tuesday, party. Read moreGenuine Hotels.com guest review
"Nice room and facilities, buffet not so good"
Nice hotel. The breakfast buffet looks better than it tastes though if you elect to go for the hot food. Its not hot. I was generally the first person in at 6:30 am, and the eggs, bacon and sausage were all cold. The eggs were very watery. Needless to say I went with yogurt and bagels for the remainder of the days. Internet in the room is charged per […] device so watch for that. Self parking was $16 per day. Read moreGenuine Expedia guest review
"Great couples retreat or business location."
A bit pricy considering the amenities are also very costly. Would be a great hotel for a business event. I would recommend for families but the price could overwhelm the options for other entertainment. Great for a couples retreat though.Genuine Expedia guest review
It was excellent and a very good value.... appreciated hotels.com tremendously on this trip. You saved me a lot of money on some great hotels... keep up the good work!Genuine Hotels.com guest review
The problem with 4-star hotels is that, while they have amenities they usually cost extra. The parking is extra, the wi-fi is extra, the breakfast is extra. Thus if you get a discount on the room on a discount site, you don't really get a 4-star experience, you get a 3-star hotel with extremely smiley service (usually telling you that your room rate […] doesn't include something). Based on this experience, I'm tempted to go with the 3-star hotels that include all of those amenities with the room rate instead of the nicely appointed up-charging Sonesta. Sonesta did have nice rooms, a topless soap/lotion set, and a decent exercise room complete with free weights, stairmasters and and a loud middle-aged grunter, so I was happy with the stay. You will too, just don't get excited about the amenities that will end up costing you. Read moreGenuine Expedia guest review
"Excellent location if you want to go shopping"
Great Hotel, it started as a business trip and it was an excellent option. I stayed there for an extra couple of days to discover the city after my business meetings. Great staff, excelent location if you want to go shopping!Genuine Expedia guest review
Not as fancy for the price but it is in a great location and the front staff was nice. The Restaurant not so much I was taking breakfast up to my room and they could only give me one pair of utensils? It was policy.Genuine Hotels.com guest review
Friendly valet service, fast & efficient check-in. Room was small but clean & comfortable. Great bed with nice bedding. Definitely would stay again!Genuine Hotels.com guest review
"Nice and clean, very friendly staff..."
Loved it !Genuine Hotels.com guest review
"close to EVERYTHING!"
Hotel room was fabulous. loved the bulgari soap and shower gel! very clean. Most comfy bed ever!Genuine Hotels.com guest review
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