It was all good with the exception that I booked through hotels.com which also came with free breakfast and parking and I had to keep reminding and showing my confirmation to ensure that these charges were taken off. The staff was friendly though and did take care of it. In addition, Avonne in the coffee shop PJs was awesome, as well as another lady […] working in there that I didn't have a name for her. Read moreGenuine Hotels.com guest review
Hotel is really great and comfy. Just one complain, booking stated that it comes with free parking and free breakfast but did not get that.Genuine Expedia guest review
"Great Hotel close to shopping,dining."
I had a wonderful experience the staff were great friendly and welcoming. Room very clean and well designed very functional. I will be going back to that hotel whenever I am in Houston.Genuine Expedia guest review
"Nice hotel near the shopping mall and downtown"
GoodGenuine Expedia guest review
"close to Galleria"
very happy with the hotelGenuine Hotels.com guest review
"Booked king given two doubles no option"
Our stay at the Royal Sonesta was what we expected; however, we did assume we would be provided with the king size bed we booked, that was confirmed while checking in but discoved two double beds in room with no other options according to front desk. Really unexpected for this hotel.Genuine Hotels.com guest review
"Great Galleria value"
The room was comfortable and quiet. All of the staff were very pleasant and helpful. The room service breakfast was delicious as well. All in all, it's a very good value for the area.Genuine Hotels.com guest review
"Great Hotel Clost to the Galleria"
My husband and I stayed here this past weekend and it was a great choice. Pretty hotel, friendly staff, comfortable and clean room. It's even in walking distance of the galleria but we still drove because it was too cold to walk.Genuine Expedia guest review
Came to have a little me time...close to everything! Room was generic, but room service menu made up for it! Had a beautiful shrimp and asparagus salad, wine and osso bucco! Yummy!Genuine Expedia guest review
Hotel is next to the freeway, which is convenient. In spite of location, our room (facing the freeway) was quiet. Room was nicely done, clean, neat, and up to date. Only negative was the bath gel in the shower was depleted and after we mentioned this at the desk, the next day the bath gel and not been replenished. We would stay here again..Genuine Hotels.com guest review
It was nice but I dont think you should have to pay for parking if its not vallet.Genuine Hotels.com guest review
It was outstanding I would stay againGenuine Expedia guest review
"Nice hotel near Galleria Mall"
My stay was nice overall. The room was cozy and the staff was attentive when I told them the shower drain was clogged (gross). I really liked the shampoo and lotion, etc., that they provided. They tried to make you pay for internet access in the business center and you also had to pay for parking, but the room was clean and the bed was comfortable.Genuine Expedia guest review
"very nice room"
The room I was in had an excellent view of the Galleria and the bed was extremely comfortable. If I did have a criticism of the room, it would be the television. Can't they put a flat screen in there instead of the old school tv?Genuine Hotels.com guest review
"Under construction; needs it in most places."
Needs updating; rooms mostly; bad tvGenuine Expedia guest review
"Beautiful Hotel and very quiet"
This Hotel was beautiful and the service was great. We were treated like royalty.Genuine Expedia guest review
I am used to a very good service at this hotel/ However, this time they gave me a very bad room. The whole night I could hear the people in the room next to me. At 7AM in the morning they started banging with a hammer or something (construction). I tried to call the front desk no one answered. Horrible. May be you can stay only once and your experience […] will be good. But do not become a repeat customer. Read moreGenuine Expedia guest review
"I enjoyed my stay immensely."
Wish exercise room access would have been available. However, this was a great stay. Wish I had known of hidden charges in advance from ExpediaGenuine Expedia guest review
Great place... will be even better once the renovations are complete!Genuine Hotels.com guest review
The hotel has the potential to be great, but it was under construction when we stayed. It was my birthday and it kinda took away from the experience.Genuine Hotels.com guest review
"Nice and clean. Easily accessible to the mall."
Great view. Tub was stopped up but they fixed it immediately.Genuine Expedia guest review
The property is being renovated. The staff did such a fabulous job of accommodating all our requests, we barely noticed their construction. The Champion Rooms are completely renovated and were outstanding for our conference. I was setting up early for my event and a server - Loren went out of her way to bring me hot coffee before the group buffet was […] open. Good location and attentive staff. Read moreGenuine Hotels.com guest review
I stayed there with my boyfriend from 10/4/13 to 10/9/13. My room was very comfortable, I had a corner room with a decent view. The only thing is the hotel was under construction so my boyfriend and I never got a chance to see the Lobby, or anything. We were confined to a back side of the hotel. I'm sure this hotel will be a whole lot better when they […] are done remodeling. Read moreGenuine Expedia guest review
We have always enjoyed staying there, but this time it was not very nice. The entire lobby and ground floor is under construction which made it not relaxing. The room itself was smaller than the rooms we are have stayed before (not very many people in hotel). The TV was very small and blurred. During a rainstorm the TV did not work. The AC did not cool […] very well. I am hoping with the updates downstairs that all the TV and AC will be updated. I would stay there again but after the construction is complete. Read moreGenuine Hotels.com guest review
"A very nice hotel in great location."
The rooms are very nice and the dining facilities are excellent. The hotel was undergoing renovations which made entry and exit challenging.Genuine Expedia guest review
Overall the hotel is beautiful and the staff is very accomodating. However, the front lobby was closed for construction and you had to go through the back of the building (parking garage) to enter and exit the hotel. 1st night's stay....checked in, went directly to the room, to find a man sleeping in the bed. Not sure how this happened....did get another […] room but would've expected a bit more of surprise from the staff when I informed them that "my" room was already occupied. No hot water on day #2 but on the morning of day #3, there was plenty of hot water. Room service food was okay, but nothing special. Bar food was very good. Would give this hotel another try but only after construction has been finished. Read moreGenuine Hotels.com guest review
While I was not advised that renovation was going on at time of reservation; I give full marks to Royal Sonesta Staff managing the situation. Very little inconvenience. Anxious to come again and stay -Genuine Hotels.com guest review
"Don't stay here."
I was not aware that the lobby was being renovated during the time of my stay. It was like walking into a construction site. The staff was nice enough to let me check in early, however they gave me a room on the second floor, directly above the construction. It was so noisy, I left the hotel to get some work done elsewhere. That night, I asked the concierge […] to reserve a taxi for me in the morning. They said it wouldn't be necessary, and that all I would need to do was go outside and there would be a cab waiting. I asked them if they were sure, because the construction made it difficult for cabs to wait, and they said yes. When I woke up, not only were there no cabs, there was a line of 6 people waiting for taxis and they told me that it would be at least a 25 minute wait! Had I known this, I would have adjusted my schedule to account for the wait time. Another issue was when I realized I didn't bring toothpaste. I called the front desk to see if they had any (most hotels do) and they said yes, and someone would bring it right up. However, 45 min went by so I just figured they forgot and went to bed. Another 15 min after that, someone knocks on my door, waking me up, and of course it's the toothpaste... took them an hour to bring it! Lastly, when I turned the air conditioner on in the middle of the night, it caused a leak in the bathroom ceiling. The water dripped so loud into the bathtub I couldn't sleep, and had to put a bunch of towels down. Seriously, this hotel was BAD. Read moreGenuine Expedia guest review
"Nice hotel to Galeria Mall"
They are renovating the whole hotel now, so lots of construction noise as well as main entrance been closed off resulting in having to either walk or drive to the back of the hotel / underground parking. This is inconvenient.Genuine Expedia guest review
"Avoid this hotel during current revovation!!"
The Royal Sonesta is a nice hotel with fantastic guest services. The makeshift front desk/parking garage set-up is a nightmare. It took thirty minutes to check. It took another thirty minutes every time a valet had to retrieve my vehicle. I would stay here again, but certainly not before they finish the current lobby renovations.Genuine Hotels.com guest review
The hotel is undergoing major renovations. The bar and restaurant are temporary and the lobby is also. During the day you cannot hear yourself think on the main floor. The price was good but you pay for it with the construction.Genuine Hotels.com guest review
"Didn't know this hotel was under renovation"
Overall my stay was fine however, the MAJOR renovation that the hotel is undergoing does pose some challenges as well as offer some confusion. For the nightly rate this hotel should probably make potential guests aware so they can make a decision based on all the facts. In summary from my first contact at the valet stand through check in and check […] out the hotel employees were all 100% very very polite and professional! This hotel is suppose to be finished in October this year. I will make another overnight visit as I am in Houston 3 times a month...Let's see how it goes when all is finished! Read moreGenuine Hotels.com guest review
"Not a pleasant stay"
The front lobby is undergoing major reconstruction. Room was very small, although very nicely appointed. The only reason I went there was all the other 4 and 5 star hotel in Houston were booked.Genuine Expedia guest review
"Under the construction"
Noise noise! They are under the mist of reconstruction. Wish knew this before the booking!Genuine Hotels.com guest review
"Great place to stay"
Friendly and helpful staff and convenient location.Genuine Expedia guest review
"A very enjoyable stay"
It would have been nicer if there was self-parking instead of having to use the valets.Genuine Hotels.com guest review
"Close to Galleria"
My stay at the Royal Sonesta was great! Staff was friendly. Room was clean. Easy access to 610 Freeway and the Galleria. Had a little problem with our breakfast table that took 3 people to fix in the middle of our meal. Food was perfectly prepared. Enjoyed the trip!Genuine Hotels.com guest review
hotel was very nice..great locationGenuine Hotels.com guest review
"Nice but noisy"
Overall, this is a good hotel. The amenities are on par with most but there are some things to consider before booking. Location- literally next to the freeway so be cautious of what side your room is on- ask for a non freeway side and it should be quiet enough. It is about .3 miles to the Galleria Mall so be prepared for a bit of a walk if you wanted […] to go shopping. There are other hotels inside the Galleria and closer if that's important to you. Read moreGenuine Expedia guest review
Loved my stayGenuine Hotels.com guest review
"Surprise by poor cable reception"
Hotel was great. I think it was still being remodeled as the bar and other items appeared to be temporary.Genuine Expedia guest review
"Hotel undergoing much needed renovations"
Very mediocre hotel I have stayed in better motels than this place....Genuine Hotels.com guest review
Everything was fine except the tv quality and channels available. AC unit too cold. Could not turn up. Technician came and told us, if too cold, just shut it offGenuine Hotels.com guest review
We've stayed here in the past and loved it. However, at present, the lobby and the lounge area are under construction. The lounge cannot be used. We should have been informed of this before we booked the hotel as this is the primary reason we selected this spot. On account of the construction, we had to find an alternative venue for our casual business […] meeting. It's not fair to charge full price if you cannot offer full hotel access. Read moreGenuine Hotels.com guest review
"Nice hotel near the Galleria Mall"
I really enjoyed my stay at the hotel. The room was very clean and the staff made me feel welcome. I will love to go there again once they finish remodeling in a few months to see what else they have to offer there customers.Genuine Expedia guest review
"Royal Sonesta Royalty"
I have never stayed in such a five star hotel before. Such a hidden gem in amongst the big names. A definite hotel to remember first class all the way. Dining was the absolute best I've had in any hotel.Genuine Hotels.com guest review
"Royal Treatment at the Royal Sonesta"
We thoroughly enjoyed every aspect of our hotel stay. The food was wonderful in the hotel restaurant and again everyone was extremely service oriented.Genuine Expedia guest review
GREAT HOTEL. VERY COMFORTABLE BEDS, TOWELS. EXCELLENT LOCATION. SERVICE TOP OF THE LINE. ROOM VERY NICE. ONLY CON TV IS OLD AND COULD USE AN UPDATE.Genuine Expedia guest review
did not vacuum the room lobby too cold; uneven temperaturesGenuine Expedia guest review
I spent with my family. I got very nice view. We enjoyed staying in this hotelGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )