"It should be called motel no hotel"
I sat a their restaurant, waitres approached and said "what's up" I ordered a sandwich, waited for a half hour and nothing come so I walked away the restaurant and no employed even try to give an explanation, service it's very bad, non of their bending machines work to buy a bottle of water, they want you to go spend at their non decent service restaurant., […] the only thing nice its their reception every things else look like a motel, ovoid this place, Save you money and go to motel 6 you will get the same service for less money. Read moreGenuine Hotels.com guest review
Overall nice hotel. A bit dated, but was clean and comfortable bed. Convenient location. Excellent staff.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so happy you enjoyed our clean rooms, comfortable beds, and excellent staff. Come back and see us again soon.
It was difficult to get into the parking lot to check in. The signs were not well lit. There were no hand towels and only 1 wash cloth. The room smelled musty. It was a disappointment from other Wyndam properties I have stayed at.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback. This review has been shared with management staff for immediate action. Thank you and we hope you'll give us another chance to serve you.
The hotel air conditioner requires a room key to operate and ours did not work well. The air conditioner would shut off every hour and we had to remove the key and replace it. Other then that it was nice and a $12.00 cab ride to 6th St.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for bringing this issue to our attention. Please accept our apologies for the airconditioner not cooling to your satisfaction. Our engineering team has addressed this and we eagerly await your next stay with us.
"Just to try"
First night was bad. Ended up next to the elevator and everyone coming in and out. Front desk staff was a little rude when we checked in. Second night (Sunday) was much better for noise. Food at the bar was excellent.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for sharing with us. Please accept our apologies for the noise you experienced your first nignt and for the rude front desk agent. I have shared this review with him to stress the importance of projecting a positive attitude. Our entire front desk staff and the rest of us are eager for your next visit. Please come back and see us again soon.
Great service, great hotel!Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your nice review. We appreciate your mention of our great service and hotel!
Very good value. People were very nice.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are tickled pink you enjoyed your visit to our hotel, its good value and friendly staff. Come back and see us again soon.
"Better options around"
The hotel is a convention style, but has not been well maintained. The show had the pressure of a slow trickle. Also they have a weird Eco policy, you have to have a key in a slot in the wall to have the lights and A/C work. So of course the room was hot and didn't cool off until I checked out the next day...Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Please accept our apologies for the ac issue in your room. Our engineering team has checked the room to be certain the ac is operating correctly. We hope you'll come back to give us another chance to show you a great experience.
Friendly but not over friendly I really enjoyed my stay.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for sharing your experience with us. We are glad to hear the service at the hotel was friendly and hope you'll be back to see us again soon.
Enjoyed the bar and restaurant on site.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin And we enjoyed your company! Thank you for your comments about our bar and restaurant. Come back and see us again soon.
"Convenient and reasonable for short notice"
It was a nice hotel and reasonably priced. It was convenient for the location we needed. The only negative thing I have to say is that they advertise complimentary items if you forget something. When I realized I was very low in regards to my contact solution, I went down to ask for some (this was an item indicated was complimentary). The front desk […] attendant offered to sell me some. I thought is misleading since they indicated otherwise. Read moreGenuine Expedia guest review
My stay at the hotel was fine. The people were friendly, helpful!, cheerful! The I35 corridor was not. My truck was stolen because of this I35 gang which I did not know about until I lost my truck. This in NO WAY is the hotel's fault! Please understand that. It's just that your hotel is on that interstate and that's where the gang has moved in to operate. […] I arrived about 9ish and by 10:30, my truck was stolen. No, my truck was not stolen from your grounds. I was at a restaurant a short distance from your hotel. I was careful, I parked in a well lite area away from walls, vans, etc. And I was still targeted. I DO NOT blame my stolen truck on Wyndham in any way, shape, form or fashion. It had absolutely nothing to do with you. Except that you're on I35 and so was the restaurant and I didn't want to go too far away. My point is if more people know this, they may change their destination to a place not in a known theft ring area. I would have stayed elsewhere not because your hotel was not worthy, but because I don't want my truck stolen. Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your lovely comments about our friendly cheerful staff. We are so sorry that your vehicle was stolen during your visit. We do appreciate your comments and are grateful for your kind review.
I enjoyed the room and the pool outside. The bed was clean and comfortable. I would only like to have a small refrigerator in the rooms, but I will stay here again for my next visit.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so happy you enjoyed the room and its comfortable bed. We look forward to seeing you for your next stay in Austin.
nice hotel, clean and good location, inconvenient: not breakfast include :( hope they can do some about, i will come back to this hotelGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your nice comments about our clean rooms and good location. We hope to see you again soon.
Check in was rapid and not problems though mainly due to pre-registration through expedia. The clerk attending detailed the use of the card key to access the temp control for the a/c. Also explained all other items as breakfast, room service and the like. The overall look and feel was as in an expensive hotel. There were signs of an aged facility but […] nicely renovated. Nice pool area but we did not use. Room facilities were great but the a/c a little noisy but ok. Read moreGenuine Expedia guest review
Response by Wyndham Garden Hotel Austin Thank you for your nice comments about your check in experience and the various outlets and amenities the hotel has to offer .We are glad you had a good stay and hope you'll be back to visit us again soon.
Need to change carpet!!!Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We appreciate your candor. We are sorry to did not have a great stay but please know that our hotel is working diligently to deep clean every in room and hall carpet to ensure the best of experiences for our guests.
"Not the worst, but I'd stay elsewhere."
It's an Eco friendly hotel with a key card ran a/c. Normally that's not an issue, but this one kept shutting off throughout the night. Meaning I was up all night resetting the a/c—it got hot fast. It could have been user error, but it shouldn't be that difficult to use if that's the case and I've never had that kind of issue before. Also, I paid for […] the room through Hotel.com with our company credit card, but when I went to check in, they still required a credit card to place a $25 incidental deposit. I tried to use my company card, but they declined because it had our company name and not mine. I'm not saying this is a bad thing, because I understand their reasoning behind needing credit card verification and identification. It's more of if I'd have known this in advance, I'd have better prepared. Instead, the person I was traveling with had to use their card for the deposit. The beds were clean and comfortable, and the room had a mini-fridge. The bathroom had a few stray hairs in the corner, but overall clean. Good shower pressure for an Eco friendly hotel. Vending machines only accepted credit cards. That was a little disappointing for me, because I'm not going to charge a soda to my card. As far as it's location near a main highway, there was a certain amount of road noise you had to deal with. You didn't really hear all of the traffic when the a/c was running, but. . . Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your detailed review. Please accept our apologies for the issue you had with our energy efficient ac. It is not our intention to inconvenience our guests, we simply are doing our best to be a green hotel. We appreciate your business and hope you'll give us a second chance to serve you.
Nothing special about it. I paid $100 for it and I think I could have got a better hotel for the same price in downtown Austin. The hotel is worth $60 a night.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback. Thank you for sharing it with us. We hope you'll be back for another visit.
"Labor Day Weekend"
The hotel was not too clean, too much noise on our floor at about 3 AM. I was not please with the quality of the coffee nor the tea that was provided. You could only come in or out from the front door of the hotel after 10 PM, was not please with that. Next time will not pick a hotel with conference rooms, too many people attending the conference. Very […] bad reception on the t.v. The room telephone did not work, had to have the repair man come to check on it. Read moreGenuine Expedia guest review
Response by Wyndham Garden Hotel Austin Thank you for sharing your feedback with us. Please accept our apologies for this issues you experienced. I have shared your comments with the management staff to use as training tools to make improvements. We hope you'll be back soon.
Nice clean room & very friendly staff. Rooms need refrigerators tho. Other than that, it was not bad @ all.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your lovely comments about our clean rooms and friendly staff. We are looking forward to seeing you again soon.
"Awful, we had to change hotels"
When we arrived into the room the air conditioner was not working, they sent an engineer down to have it fixes, we left for activities came back an still did not work. The enginerr came up again snc we stayed as long i. The room with him as we could, before tequesting snother room. We changed rooms and the ro smelled of a very bad odor. We checked out […] and had to stay in another hotel, after trying to stay there for about 5 hrs total. Read moreGenuine Hotels.com guest review
"Great airport shuttle service"
Great place to stay, great pick-up at the airport. I loved the grilled cheese sandwich at the Revive restaurant.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so happy you enjoyed your visit, the complimentary airport shuttle, and our spectacular grilled cheese in ReVive. We can't wait for you to come back and see us again.
"Close to St. Edwards University and easy access"
Hotel is convenient to St Edwards University and easy access to I-35. Clean, cozy, comfortable rooms.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your super review. We are so happy to see you enjoyed our location and clean cozy rooms. Come back and visit again soon.
"Exceptional hotel staff/ great location"
Best staff I've seen in years at any hotel! My only complaint which can happen at any hotel is that during the night the "smokers" started smoking in their rooms and I have extreme asthma. They need a better systemic ventilation system ? Not sure how you can stop the general public! I would highly recommend this hotel anyway. Great stay for the pri […] ce. Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are delighted that the exceptional hotel and its staff left such a lasting impression. We do our best to make sure all guests know we are a 100% smoke free facility but sometimes a rule breaker or two sneaks through. We appreciate your understanding and look forward to your next stay with us.
Very comfortable and service was great. I definitely would book again.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Yeah! Thanks for your great review. We can't wait to see you again.
Phone in room was not functional. Went to restaurant at 7:00 PM for dinner and chairs were on tables, so we went back to room to order room service and phone would not function. So we looked up the hotel phone number and called for room service. Food service was slow and not what we ordered. The only good thing was the pool. :-(Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Please accept our apologies for your phone and restaurant experience. While our restaurant was undergoing cleaning, they were doing it by halves and keeping one side open while the other was detailed. We also have full restaurant service in our bar as well. Our engineers have corrected the problem with your phone. I hope you will give us another chance to show you a great hotel and food experience.
"convenient to downtown"
I really enjoyed the hotel, the tv and beds were nice, the free wifi, i enjoyed that i had access to a fitness center... I am not used to gated parking lots at hotels but it was nice for people who feel they need that security, Hotel is close to the highway and movie theaters, and shopping.. all things I love to do.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your lovely review. We are delighted you enjoyed the hotel, tv and beds, free wifi, and fitness center. We look forward to seeing you again soon.
"Nice hotel. Unhelpful staff."
This was a very nice hotel. We got an excellent bargain, but the staff seemed completely uninterested in helping anyone beyond just checking them in.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Thank you for your comments about our nice hotel. Please accept my apologies for the front desk. We have shared your review with every agent and explained how proper concierge service makes such a difference to the guest experience. We're all eagerly awaiting your next visit so we can show you how much we care.
"Convenient location to the airport and downtown."
Enjoyed our stay and will stay there again. Hotel was clean and had excellent service. I suggest the hotel keep more bottles of water in their vending machines during the hot (104 degree) summer days.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so glad you enjoyed your visit, our clean rooms and excellent service. Thank you for your suggestion on water. We've contacted the vending company to restock more often during the hot season and we also have bottled water for sale in our restaurant. We can't wait for you to come back and see us again.
The cooling in our room was very unsatisfactory. Both me and my wife were uncomfortable the whole time.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Please accept our apologies. Our energy efficient cooling systems are a little different than other ac units. Please remember than any time you have an issue, day or night, we are happy to send an engineer up to help. Since your visit, our team has inspected the unit in your room and made sure it is operating correctly. We hope you'll give us another chance to show you a great cool visit.
Good location very nice SPA and Jacuzzi. I like it.Genuine Hotels.com guest review
The room had a foul odor, the walls looked dirty along with the rest of the room.Genuine Hotels.com guest review
Hotel staff were professional and friendly. The hotel environment indoor and outdoors were relaxing, entertaining and had just the right atmosphere. We will be back!Genuine Hotels.com guest review
"Close to down town"
Nice comfortable place will defenently stay here again..Genuine Expedia guest review
Response by Wyndham Garden Hotel Austin I am so glad to hear you enjoyed your visit and our location. We can't wait for your return!
We stayed here last week while we were in Austin shopping for apartments, the service was great and as long as you're not an evil critic there is nothing to complain about. The service was great from the housekeeping to the room service. We have zero complaintsGenuine Hotels.com guest review
The staff was friendly and helpful. However when I walked into the room it smelled musty and dirty. I inspected the beds and room and it was visibly clean but the smell was uncomfortable. I landed in Texas after midnight and when I entered the room I was too exhausted to complain.. all I can say is some cheaper hotels smelled much brtterGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are glad you enjoyed the friendly helpful staff. Please accept our apologies for the smell in your room. Our housekeeping department has deep cleaned the room, vents, and carpet and it's ready for your next visit. We look forward to seeing you again soon.
"Great for the one night we were there ..."
I needed something on the south side of Austin for the final night of a hill country getaway and this was a great deal. In addition to a good price for the room the prices in the bar and the restaurant were reasonable, if not cheaper, than we might have found anywhere else. The Turkey Reuben and the buffalo wings were fantastic. The pool is nice but […] the chairs need to be refurbished ... they look like they could give you a splinter just by looking at them. Read moreGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so happy to hear you enjoyed your visit with us. We are tickled pink you loved our food as much as you did! We pride ourselves in our food preparation and make it a point to put out quality meals for our guests. Please come back soon and have some more!”
"hotel was ok"
hotel was ok for the price and location good experienceGenuine Expedia guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback. We are glad the location was good and that you enjoyed your experience. Come back and see us again soon.
"what a disappointment"
Wouldn't let my husband check us in while I was working, even with the email confirmation. Indifferent attitude at the desk. no mini fridge, VERY thin walls, hear conversations at the pool from second floor.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Please accept our apologies. It was never our intention to upset you while your husband tried to check in. We take the safety and security of our guests very seriously and to that end we need the person with proper id whose name the reservation is in to check in to the hotel. I've shared this review with our front desk staff as a training opportunity in empathy and I hope you'll be back to give us another chance.
I enjoyed myself and my children did also. We would deffenitly stay again.Genuine Hotels.com guest review
"Exceeded my Expectations!"
One night stay was excellent! The room was clean and spacious; king size bed was very comfortable & the shower had great pressure and plenty of hot water. Room service: the bacon & avocado grilled cheese and hamburgers were AMAZING & Appropriately Priced! Pool area: Clean, nicely upkept, plenty of towels, and loungers available. Pool side room service […] also available. Gym: Clean & new treadmills and ellipticals. Restaurants: 2 onsite - Revive & Rewind Revive: great coffee & pastries Rewind: excellent mixed drinks, great bartenders & Awesome Happy Hour 4-6pm 1/2 half appetizers & drinks!!! Will definitely stay here again!! Read moreGenuine Hotels.com guest review
"Always a good stay"
I have been to this Wyndham in previous trips to Austin. It's always comfortable and staff is friendly. I highly recommend it to anyone who is just there for a few days.Genuine Hotels.com guest review
"The rooms were to small, bathroom was small."
When we checked in the hotel staff was rude. When I asked about breakfast buffet she said it was $11 plus tax. I told her we were staying 3 nights and asked about a comp. she laughed and said no. Just a different experience and we won't be back.Genuine Expedia guest review
Response by Wyndham Garden Hotel Austin Please accept our apologies. It was never our intention to upset you. Our facility is full service and the breakfast is either plated at various prices or the $11 buffet. The front desk agent you encounted has been counselled and we can assure you that the next time you visit, you'll get top notch service. We hope you'll be back to visit us again.
The phone in the room does not work. The staff didn't bother to warn me that the hotel closes the side entrance after 10pm (or was it 9pm). I had to circle around the block to get back to the front entrance. The room looks a little outdated, but it's large and comfortable.Genuine Hotels.com guest review
Air conditioner was out but the problem was fixed immediately after I called the front desk everything else was great!Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin Great! We're so happy you enjoyed your visit and that the airconditioning issue was addressed promptly for you. Come back and visit us again soon.
"could use some updates"
The hotel is nice but needs some updates and the carpet in the hallways needs to be cleaned. The staff is very friendly and helpful.Genuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback. I've shared your comments with our management staff and we do have some updates coming at the end of this year. We are very pleased the staff was so friendly and helpful to you. Come back and see us again soon.
"Fair Hotel but location is questionable"
Just fair, nothing of note about this hotel. They have a security gate that closes at 10:00 PM, kindsa creepy.Genuine Expedia guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback. We do our best to provide our customers with the best of service and safety. To that end we have security gates to make our guests feel more secure as well as to prevent through traffic. It is not our intention for this to make anyone feel creepy. We hope you'll be back to visit us again.
I had a great time in Austin.. Would enjoy visiting againGenuine Hotels.com guest review
Response by Wyndham Garden Hotel Austin We are so pleased you enjoyed your visit to our hotel. We hope you'll be back if you return to Austin.
"Very clean and friendly."
It was just an over night stay, but everything was great for my one night visit. I would indeed return and recommend this hotel to others.Genuine Expedia guest review
Response by Wyndham Garden Hotel Austin Great! Thank you for your lovely comments. I am so pleased that we made such a wonderful impression. I hope you'll be back soon.
The place looked so old and dirty. The room was very old and we felt very unsafeGenuine Expedia guest review
Response by Wyndham Garden Hotel Austin We appreciate your feedback and will share your response with all managers for review. We hope you'll be back.
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