All hotels in Rome, Italy
1 room, 2 adults
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4.0 / 5Excellent

Score breakdown (from 223 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.5
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5.0 / 5Outstanding
"Pre-cruise perfection!"
We stayed for just one night, but enjoyed the beautiful pool, clean room and shuttle services. We would have liked to come back for another night after our cruise. Perhaps next time!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dar Teri, Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s! We are very glad to know that you enjoyed the pre-cruise stay. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With best regards, Davide Grilli, General Manager
1 night romance trip Jun 18, 2015
Teri
US
2.0 / 5Fair
"Mislead by others reviews!"
Antiquated hotel! Beds were stiff as boards. Toilet and AC didn't work. Trying to get a can of soda was an effort. Far off the beaten path. Old an run down. Don't waste your money!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear robyn m, Thank you for your comments, in which you drew our attention to your experience while guest at the Crowne Plaza Rome St. Peter's! First of all we do apologize and we are of course very disheartened that your stay was not as positive as the ones of other guests who reported their comments on this site, especially regarding the service, comfort of the beds. We know that every stay experience is different and we always take seriously any feedback. Our aim is that every guest who visits us enjoys their stay as fully and as richly as possible. We regret your stay with us was perhaps not what it should have been. We trust that should you ever return to Rome, you will consider giving us an opportunity to counter your criticisms by visiting us again. With kind regards, Davide Grilli, General Manager
2 night family trip Jun 16, 2015
robyn m
US
4.0 / 5Excellent
"comfortable"
great comfortable hotel for last nites of long trip;
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your nice comments following your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s! I was happy to hear that we met your expectations and that you enjoyed the great comfort of our hotel. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With best regards, Davide Grilli, General Manager
3 night family trip May 2, 2015
A Traveler
US
4.0 / 5Excellent
"Noisy venting system"
Everything was fine except we had a room next to the venting system for the kitchen. It was like constant thunder. We were offered by the hotel to move but stayed as packing up again would have been equally as tiresome. The hotel grounds are beautiful but it's a little far from St. Peters, you can catch the metro which is about a 15 minute walk away. The hotel staff were very nice and the food in the restaurant quite good as well.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Traveler, Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's! I’m glad to learn your appreciation about our staff, facilities, food and know that overall we met your expectations. On the other hand I’m very sorry to read about the problems experienced with the venting system. Having read your comments, I can imagine the disappointment and I therefore apologize for any inconvenience encountered. I have discussed the points you raised with our Engineering and as a result I’m confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future and they will take the necessary steps to continue to improve their services. Regarding the location, allow me to put on record, that the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican Museum & St. Peter's Basilica (nearest underground Ottaviano) in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With Kind regards, Davide Grilli, General Manager
Other trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to Vatican and cruise transfer provided"
very pleased with the hotel shuttle service and the assistance provided by hotel staff in arranging for tours. We took a Norwegian cruise and booked the night before with NCL including a transfer to the ship. Last time we took a cruise in Italy it was from Genoa and we did not go with a ship transfer and the taxi ride cost us 200 euros! I have been very pleased with the services from this hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your feedback following your recent stay with us. We are very glad to know that overall we met your expectations and that you enjoyed our Hotel, facilities, and service. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome. With kind regards, Davide Grilli, General Manager
3 night romance trip Jan 31, 2015
A Traveler
US
2.0 / 5Fair
"Great location"
Rooms & bathroom needs an up date wall paper is old & pealing off had to change room the next day because TV was not working Hall too dark Was charged 24 euro for a movie that we did not view try to argue but hotel cleark did not agreed to remove the charges We love the location & the idea that it had a bar & lay he so we can relax, the staff is great & helpful . Do something with the rooms & halls
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you very much for your review and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very glad to learn that you loved our location, helpful & great staff, facilities. I have shared your review with my whole team. We are very much grateful for your compliments! We have noted your comments about bathroom. We will of course take this on board when we will have the opportunity soon to refurbish. We have already prepared some new bathroom samples and they look fabulous. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With Best regards, Davide Grilli, General Manager
Other trip Feb 5, 2015
we are married
US
5.0 / 5Outstanding
"World class service. Thanks Roberto and Stephano"
We booked this gem since it was the extraction point for a cruise. Roberto at the front desk made us feel completely welcome at check in after a grueling 15 hour flight and readily assisted us with confirmation calls. We enjoyed dinner at their casual restaurant and breakfast at the AM buffet. Stephano, at the bar, showed us world-class service. The room was very clean and well appointed. The staff went out of their way to help us with the language barrier. We will return!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Kathleen, Thank you for sharing your experience! All of us were delighted to hear all of your wonderful comments mentioning the facilities and service that make the Crowne Plaza Rome St. Peter’s the right place to stay. I have shared your comments with my whole team (especially with Roberto and Stefano). We are very much grateful for your compliments. We hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager
2 night romance trip Oct 31, 2014
Kathleen
US
5.0 / 5Outstanding
"Good"
Staff was helpful, good service,rooms were clean,food was good. The only complaint is that there was a flight reservation error and we had to leave the hotel a day earlier and the prepaid room charge was not refunded.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Pearl, Thank you for your positive feedback following your recent stay with us! We are very glad to know that you found our hotel clean, with helpful staff, good service. We are sorry that it was not possible to refund the night due to our policy of not refundable reservation (more convenient that flexible rate which allows you to change your reservation anytime and meet your travel needs). It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! Kind regards, Davide Grilli, General Manager
3 night family trip Oct 13, 2014
Pearl
US
4.0 / 5Excellent
"Nice place to stay near the Vatican"
We enjoyed this hotel as a great way to end our family trip. The pool was refreshing and the spa services were luxurious. The buffet breakfast was a treat. Music in the bar in the evening was a relaxing way to end the day.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Heather, Thank you for your lovely review and to have chosen the Crowne Plaza Rome St. Peter for your stay in Rome. I am delighted to read such a gleaming report about our Hotel, staff, location and facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from experienced and valued guests like yourself, enables us to keep up the good work. Once again, I appreciate you taking the time to share your comments with us and I hope to see you at Crowne Plaza Rome-St. Peters again in the future. With Kind regards, Davide Grilli, General Manager
2 night business trip Jul 23, 2014
Heather
US
5.0 / 5Outstanding
My only issue with the hotel service was in the restaurant when the waitress recorded two meals ordered, incorrectly, which meant third member of party ate alone while this was rectified. However the head waiter offered a free bottle of wine as recompense which was most acceptable !! Otherwise a lovely experience, hotel ideally located and the attractions were easily accessible by public transport or hotel shuttle. I would definitely stay here again.
Genuine Venere guest review
Other trip Sep 11, 2014
A Traveler
US
4.0 / 5Excellent
Hotel staff is very efficient and nice The above experience is great To be reccomended
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Guest, Thank you for your lovely comments following your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s! I was delighted to hear that you liked our Hotel and that you especially enjoyed the very efficient and nice staff. We are very much grateful for your compliments! It was a pleasure having you stay with us and we look forward to welcoming you back in future. Best regards, Davide Grilli, General Manager
Other trip Jul 25, 2014
A Traveler
US
3.0 / 5Good
"Vacation july 5-8"
Nice Papillon restaurant for dinner. Big spread for breakfast, but without enough fresh fruit options. Eggs were extremely wet.
Genuine Expedia guest review
Other trip Jul 9, 2014
richard
US
4.0 / 5Excellent
"Great time!!!"
The staff was really helpful and made our stay great! The rooms could use a little stronger air conditioning but outside of that it was awesome!
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear josh, Thank you for taking the time to share your comments and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very happy to know that you had a great time and learn you appreciation about our helpful staff. I have shared your comments with my whole team as you have mentioned their excellent level of service. We are very much grateful for your compliments! Regarding your comments about air conditioning, we have discussed the points you have raised with our Engineering. We know they share our vision of providing the best guest experience possible, and we are confident they will take the necessary steps to continue to improve their services and they will be more vigilant to be sure that similar inconvenience will not be repeated in the future. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With best regards, Davide Grilli General Manager
Other trip Jun 18, 2014
josh
US
5.0 / 5Outstanding
"Great Hotel"
Everything was perfect, except location. Getting to the subway is not easy. Long walk with traffic to cross several times and walking required too close to traffic. All this hotel needs to be perfect is a shuttle to the subway every hour or so. Or work out a deal with the taxi drivers so they can charge a little extra and get you over there safely. We did not speak to any taxi driver but the hotel says they do not like taking people to the subway, I guess it is too close so charge is not high enough. Other than that, perfect!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear tbell, Thank you for your lovely feedback following your recent stay with us. I'm very happy to hear that everything was perfect and that you found our Hotel great. Regarding the location, allow me to put on record, that the Hotel offers a regular courtesy bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager.
3 night family trip Jun 4, 2014
tbell
US
4.0 / 5Excellent
"Hotel is good but could do with revamping"
The hotel is somewhat old style and could do with a revamp. service is good and if you are only staying 1 or 2 nights in Rome it provides the necessary quality. The staff is helpful, but the restaurant could be improved. Bkf is good but lunch or dinner is too simple and not up to standard. the restaurant next to the hotel is 10 times better quality for money. The bus service into town is good if you intend to do Rome on foot.
Genuine Expedia guest review
Other trip Jun 3, 2014
Jeroen
US
4.0 / 5Excellent
"Nice hotel for the price"
We had a pleasant stay. The only complaints I have is the air never worked properly and one morning we were woke up by some loud construction going on outside. The staff was extremely helpful and have us a recommendation for a restaurant that ended up being the best dinner we had the entire time in Rome.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Maria, Thank you for taking the time to share your comments and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very glad to know that you had a pleasant stay and learn your appreciation about our staff. I have shared your review with my whole team. We are very much grateful for your compliments! On the other hand, we are terribly sorry to read your problems experienced with air in the room and some loud outside . We have discussed the points you have raised with our Engineering and Housekeeping. We know they share our vision of providing the best guest experience possible, and we are confident they will take the necessary steps to continue to improve their services and they will be more vigilant to be sure that similar inconvenience will not be repeated in the future. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future . With best regards. Davide Grilli General Manager
Other trip May 26, 2014
Maria
US
5.0 / 5Outstanding
"Perfect For Overnight Stay Next To FCO Airport"
We stayed at this hotel for one night after spending 16 days in Italy. It is close to the airport and a great way to relax after hard travel through Italy. The staff was great and the room; although warm, was clean and inviting. They have a restaurant on site and although it is expensive it did allow us to spend the day unwinding before our travel home to the USA. The offer an convenient shuttle to the FCO airport but you must book the day before. I would not recommend this hotel for someone visiting Rome city central, it is just too far and taxi's would be expensive. For our purpose, it served us well and we would stay at this hotel again.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Jeff, Thank you for your feedback following your recent stay with us. I'm delighted to hear that you found our hotel convenient next to FCO airport and that you enjoyed the way to relax and unwind. Regarding the location, allow me to put on record, that the Hotel offers a regular courtesy bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager.
1 night trip May 13, 2014
Jeff
US
4.0 / 5Excellent
"Leaving Roma"
The hotel is not in town,you will need to take a taxi or the metro. It was nice to have to a Pool and hot tub to relax after walking all over Roma. The bed are too small, the told us they were queen size beds, but they were actually doubles.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Mr. Jeffrey, Thank you for your feedback following your recent stay with us. I'm happy to hear that you liked the indoor pool and hot tub and that you enjoyed the comfort of our Hotel. Regarding the location, allow me to put on record, that the Hotel offers a regular courtesy bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. We are very sorry that the comment about the beds were not as positive as that of others in many reviews. The hotel offers twin room with 2 beds(size of each bed 145cmX200cm), Double room with King bed (size 200X200cm). Furthermore interconnecting rooms are available if you wish to enjoy more comfort during your stay. Every room is very large (25sqm) compare to the size in Europe. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager.
Other trip Apr 26, 2014
Jeffrey
US
4.0 / 5Excellent
"Nice Hotel"
The hotel was nice, comfortable and clean. The only downfall is that is a few miles out from the city center and you need to take a cab to the center. The hotel has a shuttle as well which is less expensive. Prepare for traffic going in the city in the morning. It is about 10 minutes to Vatican cab ride without traffic, with traffic closer to 20mins.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your feedback following your recent stay with us. I'm delighted to hear that we met your expectations and learn your appreciation about the comfort and cleanliness of our nice Hotel. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With best regards, Davide Grilli, General Manager.
Other trip Apr 17, 2014
A Traveler
US
3.0 / 5Good
"Just nice hotel"
Will charge 3 euros per person for each day you stay at hotel. Ended paying fifty extra dollars for this "fee"
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Traveler, Thank you for your review and to have chosen our Crowne Plaza Rome St. Peter’s for your stay in Rome. We are glad to know that you found our Hotel nice. Regarding the charge of 3 euros per day and person up to 10 nights, as mentioned on Expedia Website (section Fees), the tax is imposed by the city of Rome and all hotels must collect it. This tax does not apply to children under 11 years of age. We heartily recommend our guests to read it carefully to avoid unpleasant surprises. We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's. Kind regards, Davide Grilli, General Manager
Other trip Mar 3, 2014
A Traveler
US
4.0 / 5Excellent
"Nice surroundings, not far from downtown,"
Easy access by public transport, at all hours, only 10 mins away.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Malmö, Thank you for taking the time to share with us your positive feedback and to have chosen our Crowne Plaza Rome St. Peter’s for you 7 days in Rome! I’m very glad to know that you had a pleasant stay and that you loved our location and easy connections It is our goal to consistently provide customer satisfaction and your comments are very important to us. Once again, I appreciate you taking the time to share your comments with us and I hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best Regards, Davide Grilli – General Manager
Other trip Jan 10, 2014
viv
US
4.0 / 5Excellent
The beds were great and there were a variety of pillows - soft, medium, firm, huge, for sleeping reading comfort.
Genuine Expedia guest review
Other trip Jan 4, 2014
world traveler
US
5.0 / 5Outstanding
"great hotel"
this was a great hotel, it was right by a bus stop and close to the metro.. the pool is beautiful... there is a paino bar downstairs and it was a great comfy clean room
Genuine Expedia guest review
Other trip Sep 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Respite and Luxury in Roma"
One of the best hotel experiences I've ever had! Staff consistently goes out of their way to make their guests happy. Beautiful pool and grounds. Great restaurant and bar. Lovely grounds. Convenient shuttle to Trastevere or St. Peter's. Taxis on site at the ready. Nice rooms with tubs and legitimate A/C. Did not want to leave!!
Genuine Expedia guest review
Other trip Sep 11, 2013
Gypsy6
US
3.0 / 5Good
"Dump"
Not in a nice part of the city can not walk to much
Genuine Expedia guest review
Other trip Aug 6, 2013
Eric
US
5.0 / 5Outstanding
"GOOD"
NICE PLACE. NOT TOO CONVENIENT>
Genuine Hotels.com guest review
1 night trip Jul 18, 2013
GARO
US
3.0 / 5Good
"Far from attractions"
The hotel was ok- it was nice to have a big pool. It's a great place for families to have a safe place for the kids to run around. But the hotel is far from all of the attractions in Rome. So you either have to take a cab or shuttle, both of which cost money. So keep that in mind when looking at more expensive hotels in the city center.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
US
4.0 / 5Excellent
"This time I was disappointed"
I've stayed at this hotel several times and the condition of the rooms were not as kept up with repairs necessary. Toilet loose. Bathroom door unable to shut completely. Latch on front door not operable. The bedding was wonderful. The maid service was truly very good. Getting a taxi without a doorman is more difficult. The major set back was the drop off point in the afternoon is horrible location and definitely not a prime walking area. The old drop off location was more preferable. Staff during breakfast was put off when asking for a cafe latte or cappuccino Difficult to obtain refill or plain hot pot. I really use to live this hotel. Times have changed.
Genuine Hotels.com guest review
3 night trip Jul 8, 2013
Jay
US
4.0 / 5Excellent
"Close to sights"
The hotel was the best one we stayed in while in rome, the only thing we didnt like was the fact as it advertised complimentary shuttles and it acutally cost money and they did not tell when their shuttles were leaving the hotel or when picking you up at their supposed pick up points so we had to take a taxi \. Other then their horrible shuttle service everything else was great
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Crown hotel near ST. Peter"
I have stayed at this hotel several times. The price may be more than other hotels in the area, but being in walking distance and the shuttle service they provide is well worth the extra price.
Genuine Expedia guest review
Other trip Jun 23, 2013
robert
US
2.0 / 5Fair
"Crowne Plaza that should be a Motel 6"
I expect better service and accommodations from a Crowne Plaza. The staff was rude and not very helpful. The meals are outrageously expensive and the hotel itself is old and run down. My room was quite a hike from the elevators and the promised "balcony overlooking the gardens" was actually a view of the storage areas and trash bins.
Genuine Expedia guest review
Other trip Jun 3, 2013
Teresa
US
4.0 / 5Excellent
"Pleasing place"
Great experience with staff and facilities . Comfortable and quite place to stay away from the hustle and bustle of Rome .
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
US
4.0 / 5Excellent
"Even better than our last stay/visit"
This was our second visit to Rome over the course of two years and it was an easy decision to stay at the Crowne Plaza again. Don't be fooled by the dated facade, the construction to the hotel's interior and outdoor pool has been completed and the hotel looks and is fabulous. The shuttle is no longer free, but 1.5€ per person (each way) is still a great rate. Staff was very polite and helpful, as always.
Genuine Expedia guest review
Other trip Apr 10, 2013
Brent
US
4.0 / 5Excellent
"Great hotel away from the city center"
Hotel is a little difficult to get to if you aren't familiar with public transportation. If you're willing to spend money on a taxi everyime you want to go somewhere, the hotel does have taxis available on-site. The hotel's bus is handy to get to downtown and the Vatican but only runs to the Vatican in the morning and downtown in the afternoon. The hotel is in good condition and pretty quiet, nice amenities such as a work out center, spa, in and outdoor pool, tennis courts, very nice overall. I would recommend for people looking to stay out of the city for rest and relaxation. Not recommended for city goes who are looking to be in the action.
Genuine Expedia guest review
Other trip Apr 7, 2013
JP
US
3.0 / 5Good
"Disapointed for one staff."
Perhaps unexperienced staff was helping us, but she was so slow doing things. Using expedia made them so confusion, which they should not be.
Genuine Expedia guest review
Other trip Mar 16, 2013
CZ
US
4.0 / 5Excellent
"Great service"
Great rooms tremendous staff. Overall a wonderful experience. I have stayed At three crowne plazas in Europe and they give always fantastic helpful Service. The halls to the room where weird but the room fantastic. Gym needs a little Update pool was great. Room service expeeeeensive!! 13 euros for 2 juice glasses. Hop on bus and go outside
Genuine Expedia guest review
Other trip Mar 12, 2013
David
US
2.0 / 5Fair
"Waste of money."
Old hotel, smelly rooms. Average, yet expensive food.
Genuine Expedia guest review
Other trip Feb 19, 2013
A Traveler
US
4.0 / 5Excellent
"Great and Comfortable for everyone"
Hotel was very comfortable, staff were polite, beds very comfortable, breakfast if you are staying more than 2 to 3 days becomes very boring as the menu never changes. On the whole all ameneties, shuttle services, restaurantes were great. would make it a return trip.
Genuine Expedia guest review
Other trip Jan 20, 2013
Andy
US
4.0 / 5Excellent
"I'd stay there again !"
Great beds, good size rooms , nice staff, great deal for the money , and spa and indoor pool, and gym sauna and steam room !
Genuine Expedia guest review
Other trip Dec 31, 2012
Paul
US
2.0 / 5Fair
For a four star hotel we expected more. The room was hot when we entered and trying to adjust the thermostat did nothing. The air, heat unit only gave off heat. The patio door to outside wouldn't lock, but that didn't matter, because we left it open to cool the room. The bathroom fixtures were dated and the walls were very thin since we heard everybody coming and going in the hall way all night.The service of the front desk personel was very good, they helped with the transortation to downtown and to the airport.
Genuine Hotels.com guest review
1 night trip Nov 20, 2012
L. Lewis
US
2.0 / 5Fair
"Not worth the money!"
My wife and I visited in early November 2012 with another couple.. This hotel is definitely NOT worth the money. I cannot imagine a family staying in this hotel. Restaurants are very expensive and there is no alternative within walking distance. It was less expensive (with better food) to take a taxi round trip to the St. Peter's Square area to eat. House keeping was poor. It was necessary to ask for wash cloths. We left our used towels and wash cloths on the floor so that housekeeping would replace them, but we found that they would sometimes hang them back on the towel racks for us to reuse. We were provided with plastic cups for use in the bathroom, but the cups were not replaced daily. There was no air conditioning in the hotel because "it is no longer summer". We slept with the balcony door open to cool the room at night. Shuttle schedule is limited - both to the airport and to St Peter's Square. We found that a Taxi ride to the airport was a better value. There are much better options in Rome.
Genuine Expedia guest review
Other trip Nov 14, 2012
George
US
2.0 / 5Fair
We were put to smoking room. Didnt want one. Then the room had water coming in from the bathroom above us. Great! Hot tub was cold... Had to wear a shower cap its the rules and you feel like a fool wearing it.
Genuine Hotels.com guest review
5 night trip Sep 16, 2012
Mastro
US
5.0 / 5Outstanding
"Clean and comfortable Hotel"
Good services, have convenience bus shuttle services from and to Rome city and Rome Airport.
Genuine Hotels.com guest review
2 night trip Aug 10, 2012
Family_of_4
US
3.0 / 5Good
Way ntoo far from the Colliseum, Forum, Trevi fountain etc etc. except for Vatican
Genuine Hotels.com guest review
3 night trip Aug 2, 2012
Saila
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"When in ROme"
We stayed as a family of 4 in the height and heat of summer. The room was big enough for the 4 of us and was well air conditioned with fridge, etc and ice on every floor. The pool was fantastic, but the opening hours were a bit short - 9 -8. As many other people have said it would be much better of those hours were say 7-10 so you could use it before or after a hot day in the city. Getting into the city centre was easy, we used the useful hotel bus, local buses and the metro, all were cheap and frequent. The main disappointment was breakfast - the hot food was expensive and always cold, and the choice generally was much poorer than Hiltons, and other similar standard hotels.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear stephen , Thank you for taking the time to share with us your feedback on your recent stay! We are glad to hear that we overall meet your expectations and that you enjoyed our fantastic pool, comfort of the room and facilities. On the other hand we are sorry to read your concerns about quality of the breakfast. We have discussed the points you raised with our Restaurant Manager and Executive Chef and as a result we are confident they will take the necessary steps to continue to improve their services and quality. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. Regards, Davide Grilli, General Manager
3 night family trip Jul 12, 2015
stephen
GB
5.0 / 5Outstanding
"Good place to stay to visit rome"
Clean and nice rooms. Beautiful pool. The shuttle takes you into rome which is nice.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for the great 5-star review and for your nice feedback. We are thrilled to hear that we met your expectations and happy to learn you appreciation about our nice property. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With best regards, Davide Grilli, General Manager
1 night family trip Jul 6, 2015
A Traveler
CA
1.0 / 5Poor
"Awful don't book this!"
it was awful, the room is old and outdated and the hotel is in the middle of nowhere and the staff weren't very helpful at all
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your comments, in which you drew our attention to your experience while guest at the Crowne Plaza Rome St. Peter's! First of all we do apologize and we are of course very disheartened that your stay was not as positive as the ones of other guests who reported their comments on this site, especially regarding the staff and facilities. We know that every stay experience is different and we always take seriously any feedback. Our aim is that every guest who visits us enjoys their stay as fully and as richly as possible. We regret your stay with us was perhaps not what it should have been. We trust that should you ever return to Rome, you will consider giving us an opportunity to counter your criticisms by visiting us again. With kind regards, Davide Grilli, General Manager
4 night romance trip Jun 21, 2015
A Traveler
GB
4.0 / 5Excellent
"Pizza was not good"
Room is spacious. Bus/taxi is convenient for this hotel which is away from the city. Restaurant served a pizza (in Italy!!!) which was unacceptable. The flour of the pizza tasted uncooked. The waiter confirmed with the manager and gave a 3 Euro discount on the pizza.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Sauk Keow, Thank you for taking the time to share with us your feedback on your recent stay! We appreciate you taking the time to bring to our attention your experience with our room. On the other hand we are sorry to read your concerns about quality of the pizza. We have discussed the points you raised with our Restaurant Manager and Executive Chef and as a result we are confident they will take the necessary steps to continue to improve their services and quality. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. Davide Grilli, General Manager
4 night trip with friends Jun 5, 2015
Sauk Keow
SG
4.0 / 5Excellent
"Did the job"
Room had all basic features as you would expect, nothing remarkable. Mattresses were very firm and struggled on the first night to get the air conditioning working so not much sleep had. Bathroom needing some upgrading and shower virtually flooded the bathroom when used due to poor design. Spa/indoor pool was not for children. Despite advice that outside pool would not be open until May they had cleaned it so did allow the children to use as we were so fortunate with the weather. It was, however absolutely freezing but kids don't care about such things! Food, particularly breakfast, was great. Staff were mostly very friendly and helpful. In summary, it was "fine"!
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Ginny, Thank you for your feedback following your recent stay with us. We are very glad to know that overall we met your expectations and that you enjoyed our staff, shuttle service, facilities. We have shared your review with my whole team. We are very much grateful for your compliments. We have noted your comments about bathroom. We will of course take this on board when we will have the opportunity soon to refurbish. We have already prepared some new bathroom samples and they look fabulous. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With best regards, Davide Grilli, General Manager
Other trip Apr 21, 2015
Ginny
GB
5.0 / 5Outstanding
"An amazing hotel just outside the city centre"
Me and my husband went to this hotel on a mini honeymoon break and we were not disappointed, we had such a nice time in this hotel, staff were every nice, helpful and accommodating to our wants and needs, layout was lovely, gym access very good (open from 5.30am) which for a gym bunny like myself this was perfect as then I could still have the rest of the day to enjoy and site see, easy access to the city by a shuttle bus provided by the hotel. Food was soooo yummy especially creations made by the hotel chefs. I would 100% recommend this hotel
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Jaimi, Thank you for sharing your experience! All of us were delighted to hear all of your wonderful words mentioning the facilities that make the Crowne Plaza Rome St. Peter’s the right place to stay. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! Kind regards Davide Grilli, General Manager
Other trip Apr 7, 2015
Jaimi
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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