All hotels in Rome, Italy
1 room, 2 adults
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Via Aurelia Antica 415, Rome, RM, 00165, Italy, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 223 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.5

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"very good for mixed holiday"
Staff were excellent in all areas(reception,dining room etc) Breakfast a great start to the day Leisure centre especially the outdoor pool were great for post sightseeing relax Piano bar very relaxing Rooms fine and balcony great Have already recommended to friends
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Bill, Thank you for taking the time to share with us your feedback on your recent stay! We appreciate you taking the time to bring to our attention your experience with our Hotel, location, excellent staff, facilities. Regarding the buffet allow me to put on record that enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With kind regards, Davide Grilli, General Manager
Other trip May 12, 2015
Bill
GB
4.0 / 5Excellent
"Did the job"
Room had all basic features as you would expect, nothing remarkable. Mattresses were very firm and struggled on the first night to get the air conditioning working so not much sleep had. Bathroom needing some upgrading and shower virtually flooded the bathroom when used due to poor design. Spa/indoor pool was not for children. Despite advice that outside pool would not be open until May they had cleaned it so did allow the children to use as we were so fortunate with the weather. It was, however absolutely freezing but kids don't care about such things! Food, particularly breakfast, was great. Staff were mostly very friendly and helpful. In summary, it was "fine"!
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Ginny, Thank you for your feedback following your recent stay with us. We are very glad to know that overall we met your expectations and that you enjoyed our staff, shuttle service, facilities. We have shared your review with my whole team. We are very much grateful for your compliments. We have noted your comments about bathroom. We will of course take this on board when we will have the opportunity soon to refurbish. We have already prepared some new bathroom samples and they look fabulous. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With best regards, Davide Grilli, General Manager
Other trip Apr 21, 2015
Ginny
GB
5.0 / 5Outstanding
"An amazing hotel just outside the city centre"
Me and my husband went to this hotel on a mini honeymoon break and we were not disappointed, we had such a nice time in this hotel, staff were every nice, helpful and accommodating to our wants and needs, layout was lovely, gym access very good (open from 5.30am) which for a gym bunny like myself this was perfect as then I could still have the rest of the day to enjoy and site see, easy access to the city by a shuttle bus provided by the hotel. Food was soooo yummy especially creations made by the hotel chefs. I would 100% recommend this hotel
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Jaimi, Thank you for sharing your experience! All of us were delighted to hear all of your wonderful words mentioning the facilities that make the Crowne Plaza Rome St. Peter’s the right place to stay. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! Kind regards Davide Grilli, General Manager
Other trip Apr 7, 2015
Jaimi
GB
3.0 / 5Good
"Nice enough but it is so far out of the city."
Had a nice stay but we're both disappointed with a few things. Our main gripe is the fact that the hotel is 20 mins from the city by bus or car. The hotel provide a shuttle service but there is often no seats and the times are infrequent which is rubbish as you pay for this service and it meant that we spent a lot on cab fares over four days. The spa needed a good clean,couldn't swim as exercise class in the pool and the jet pool was freezing. The restaurant menu is small,limited and of average quality. The staff were all friendly and a couple were exceptionally good. On the plus side it was my birthday whilst we were there and they put a bottle of fizz and some treats in our room which was a very nice gesture.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear lisa, Thank you for taking the time to share with us your feedback on your recent stay! We are very sorry that your stay in our Hotel was not as positive as that of others on this site. First of all I do apologize about any issue experienced while being guest in our property. Allow me to put on record, that the Hotel offers a regular courtesy bus (1,50€ one way, 3€ eturn), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican Museum & St. Peter's Basilica (nearest underground Ottaviano) in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition, as you mentioned, Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. Rest assured that we will review your comments and take any action we feel is required. We do hope to have the opportunity to welcome you back to our Crowne Plaza in the future and to restore your faith in the hotel and us. With kind regards, Davide Grilli, General Manager
Other trip Apr 5, 2015
lisa
GB
5.0 / 5Outstanding
"Excelent to be back in this great hotel"
Had a great time back at this hotel the room was smaller than last time but was warm and comfortable. Bath a bit dated but worked so can't really complain. Breakfast was ok some of the "hot" food could have been hotter but good selection. The free parking and wifi is great and the shuttle into town is very good value for money at €1.50 per person each way, far better than the €20 from the Vatican in a cab. They give bathrobes in room but if you want slippers they are extra €4 which seemed a bit odd. Bar staff Stefano and fabbio were their usual excelent selves and Alessandro in the restaurant could not do enough. We will be back again soon.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear martin, Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s. We are very glad to know that your second visit was still very positive and that we met your expectation. We have shared your comments with my whole team (especially with Stefano, Fabio and Alessandro). We are very much grateful for your compliments. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best regards, Davide Grilli, General Manager
2 night romance trip Feb 20, 2015
martin
GB
3.0 / 5Good
"Nice hotel, a little outside the main city"
The front desk staff at check in were wonderful. They tried hard to get us the rooms we requested, but were not able to make them adjoining. The hotel is a main hub for cruise ships so be ready to dodge them if you are travelling on your own. The reviews stated an amazing pool and it looked great but was closed, as that was not told to us when booking our stay as we would have moved hotels. It was really warm so there was no reason for it to be closed. The rooms were clean, and beds nice but the hotel is getting old. Hallways very dated. Because of the room we stayed in we were told that there would be a 10% discount on food, but according to the desk, a buffet does not constitute food and therefore not part of the discount, and we needed to always walk around with the letter with us at all times as they have so many promotions they need to know which exactly we were offered. But that was not stated anywhere on their letter. The cashier at check out was just rude and awful. And totally disrespectful to women. He ignored me for over 15 minutes told me that I did not know how to read a bill and asked where my husband was as he would be better off explaining to him. Uh excuse me??? I was ready to leave at that point.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Noelle, Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's! We are very glad to know that we met your expectations an learn your appreciation about our hotel, front desk staff. We are very sorry to read that you missed completely to mention the last renovation and refurbishment in a new contemporary style of the lobby, reception, restaurant, relaxing area and the bar. I have noted your comments. We will of course take this on board when we will have the opportunity soon to refurbish other areas of the Hotel. I have discussed the points you raised regarding the cashier with our Front Office Manager and as a result I’m confident she will be more vigilant to be sure that similar inconvenience will not be repeated in the future and she will take the necessary steps to continue to improve their services. Once again we apologize and we do hope to have the opportunity to welcome you back to our Crowne Plaza Rome-St. Peter’s in the future and to restore your faith in the hotel and us. With Kind regards, Davide Grilli, General Manager
Other trip Oct 27, 2014
Noelle
GB
5.0 / 5Outstanding
"2nd visit but not the last!!"
Our last stay here was in August 2012 & it was a complete pleasure to be back in September 2014!! This hotel has the most perfect location for all you want to do in Rome-whether it be shopping,relaxing or sightseeing-or all 3! We had requested a pool view room which we got on the 4th floor-it was immaculate & cleaned daily to a very high standard.Towels & bedding are of superb quality. We arrived 1.5 hours earlier than check in time but our room was ready when we arrived. Breakfast was plentiful & a very relaxing atmosphere with food to suit all tastes & staff throughout the hotel are just so excellent at doing their job-you feel like customer service is hugely important to them. We will always come back to this hotel when we stay in Rome-the real jewel in the crown here is that you are only 15 mins on the hotel shuttle to Rome centre & you also have the pleasure of having a swimming pool in this hotel-very few central hotels in Rome actually have pools & in the summer months, you do need a pool. Hotel shuttle bus runs perfect to time, daily at specified times & there are timetables available at reception & the cost is only 1.5 euros per person each way. A taxi will cost between 10-13 euros from central Rome back to the hotel-always check you have a taxi with a meter before entering the taxi. There is a supermarket 8 mins walk away from this hotel & an amazing Chinese restaurant called La Luce almost next to the supermarket-food here is fab & very reasonable!! We will be more
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your review and to have chosen for the 2nd time our Crowne Plaza Rome St. Peter’s. I am delighted to read such a gleaming report about Hotel, comfort, location and facilities. Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best Regards, Davide Grilli, General Manager
Other trip Sep 23, 2014
debs
GB
5.0 / 5Outstanding
"Great Family Hotel!"
We have just returned from a 4 night stay with our 10 year old son. Very family friendly hotel, very helpful staff both on the front desk & pool bar. The use of the public bus to get around was fantastic! Recommend Hydromania Waterpark (discount with bus ticket) and only cost 12 Euros in taxi to get there. On the whole a fab break and would stay at this hotel again.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear sarbren, Thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza Rome St. Peter’s! We appreciate the fact that you found our Hotel “great for family” with very helpful staff, good conections. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With Kind regards, Davide Grilli, General Manager
4 night family trip Aug 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent hotel recommend to families"
Stayed with family bit outside from city attractions but it is in easily accessible to city center Nice facilities like swimming pools, Gym, Spa
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Ramesh, Thank you for the great 5-star review and for your good feedback! We are thrilled to hear that we met your expectations and that you loved our excellent Hotel and that you woulld recommend to families. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With best regards, Davide Grilli, General Manager
Other trip Aug 28, 2014
Ramesh
GB
2.0 / 5Fair
"family holiday"
Needs total re-vamp, public areas 'tired', pool bar drinks and food expensive, 6 euros for a coke, 10 euros for coffee and croissant which is crazy, and only 1 staff on every day, lacking in comfort, seemed to be more of a business hotel, desperately need to provide better facilities for children/teens (there was none!) staff were the only bonus, all very helpful.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your feedback following your recent stay with us. I'm happy to hear that you found the hotel convenient for Rome and learn your appreciation about our helpful staff. Regarding the location, allow me to put on record, that the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool (with kids pool), pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. The hotel provides family rooms, outside kids pool, playground, restaurant with kids menu. We are very sorry to read that you missed completely to mention the last renovation and refurbishment in a new contemporary style of the lobby, reception, restaurant, relaxing area, rooms and the bar. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager
Other trip Aug 26, 2014
A Traveler
GB
4.0 / 5Excellent
"Fantastic hotel, helpful and friendly staff."
All staff were extremely helpful and friendly. Shuttle bus from hotel was a very good service and the local buses go from right outside the hotel. Not so convenient for the metro. Evenings in the bar areas were livened by excellent live piano player. Spa is excellent; large steam room, sauna and pool. Very relaxing. Tea and coffee in the room was replenished whenever requested. Very relaxing.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Smith family, Thank you for your review and to have chosen for Crowne Plaza Rome St. Peter’s! I am delighted to read such a gleaming report of our Hotel, facilities, staff. I have shared your review with my whole team. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best regards, Davide Grilli, General Manager
Other trip Aug 25, 2014
Smith family
GB
5.0 / 5Outstanding
"Family holidayt"
The holiday was great and sites great too. The staff at hotel brilliant especially Angelo the resuratant manager.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your lovely comments following your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s! I was delighted to hear that your Holiday was great and that you enjoyed the hotel, staff and facilities. I have shared your comments with my whole team (especially Angelo) as you have mentioned their great level of service. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With best regards, Davide Grilli, General Manager
Other trip Aug 21, 2014
Ian
GB
5.0 / 5Outstanding
"Ideal to explore Rome"
I admit to being nervous about booking this hotel. Whilst the majority of reviews are good some are not. I was impressed with the managers robust rebuttal of the negative feedback. I am glad I did this hotel is excellent in every respect. Some say the hotel is remote from Rome - well we used public transport and from room to sights was less than 30minutes and you stay in a top hotel in grounds and amenities not found in the city. Some say the hotel is dated. On the contrary, it has a nice blend of modern and traditional which is lovely. The leisure facilities are excellent. Some say it is pricey and you get charged different tariffs. Yes the price of drinks is more expensive in the bar but you have nimbles and pianist and the pool bar whilst cheaper is served in plastic cups for safety. The restaurant serves a high standard of food at prices on a par for Rome or London. All staff are friendly and helpful. One evening we tried a restaurant 10 minute walk from turning right out the front of the hotel on the recommendation of the bar man which was brilliant. To be honest the in-house was so good in pleasant surroundings we didn't venture out for dinner. The rooms are well appointed and serviced to a high standard. This is a great hotel to have a relaxed base to visit Rome. You get so much more than a hectic city based hotel. The manager is right to rebut the critics. I fully recommend this hotel.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Guest, Thank you for your nice review and to have chosen the Crowne Plaza Rome St. Peter for your stay in Rome. I am delighted to read such a gleaming report about our great Hotel, staff and amenities. Your genuine advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from experienced and valued guests like yourself, enables us to keep up the good work. I have passed on your kind words to all the team here at the hotel and I hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests. With Kind regards, Davide Grilli, General Manager
Other trip Aug 12, 2014
Sunbedder
GB
4.0 / 5Excellent
"Good place to stay"
This is a good place to stay if you want some quiet - it's about a 10-15 minute cab ride to central Rome. It would be helpful if the hotel could run many more shuttle buses as we wound up taking about 4 cabs a day, especially in the afternoon. That said, we were glad to get out of the bustle of Rome and relax in the hotel or at the pool.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Guest Thank you for taking the time to share your comments and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very happy to learn your appreciation about our pools, especially for the indoor one. We regret that food in our restaurant did not meet you taste. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Regarding the location, allow me to put on record, that as you mentioned, the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With best regards, Davide Grilli General Manager
Other trip Jul 31, 2014
Rosie
CA
3.0 / 5Good
"Good hotel but a little far from city centre"
The hotel facilities are good (outdoor and indoor pools are pleasant). Staff are friendly and sent a pleasant surprise of a bottle of complimentary birthday wine.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Hope, Thank you for your review following your stay with us. We are very glad to know that you loved the complimentary bottle of Prosecco delivered in your room for the birthday and learn your appreciation about the facilities of our hotel, friendly staff. We have discussed the points you raised about the quality of the food and service with our Restaurant Manager and Executive Chef and as a result we are confident they will take the necessary steps to continue to improve their services and quality. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Regarding the location, allow me to put on record, that as you mentioned, the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's. Best regards, Davide Grilli, General Manager
Other trip Jul 22, 2014
Hope
GB
5.0 / 5Outstanding
"My break to Rome."
A good base to see Rome from although not central.A good peacful pool. Good food and wine.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Brian, Thank you for your recent review following your stay with us. We are thrilled to hear that we meet your expectations and that you loved our pool area, good food and wine. On the other hand we are very sorry to learn the problem encountered with the plastic chair and that the staff did not react. Please rest assured that we will review your comments and take any action we feel is required. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. Kind regards, Davide Grilli, General Manager
Other trip Jul 17, 2014
Brian
GB
4.0 / 5Excellent
"Good room overlooking the pool.Had"
Had good time used the shuttle to the city center. Cloak room facility was very helpful as we reached Rome before the check-in time and left long after the checkout time.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for your positive feedback following your recent stay with us. We are thrilled to hear that we met your expectations and that you loved good rooms overlooking the pool, shuttle bus. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. We hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With best regards, Davide Grilli, General Manager
Other trip Jul 13, 2014
Anuj
GB
4.0 / 5Excellent
"Family holiday with 2 daughters"
Pool was great - the main reason we stayed here as we needed downtime before the long flight back to Australia. Pool attendants over zealous about jumping in given the pool is over 3.5m deep. Room was big and fitted the 4 of us comfortably. Corridor to room was dark and dingy. Always queues at reception but staff spoke very good English and were helpful. Taxis always there. Hotel bus service to Rome was fine and 1.5 euros was fair. Restaurant next door was awesome and much better food and prices than hotel restaurant. Overall a good experience.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Lisa Dubiez, Thank you for your positive feedback following your recent stay with us. I'm delighted to hear that we met your expectations and that you enjoyed our great pool, comfort of the room and that overall you had a good experience. We are sorry for the queues but happy to learn the appreciation about the front office staff (knowledge of English and helpful) that even when overburdened and busy, they do their utmost to satisfy the guests’ needs in a nice manner. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Kind regards, Davide Grilli, General Manager
1 night family trip Jun 28, 2014
Lisa Dubiez
AU
5.0 / 5Outstanding
Excellent hotel and facilities and very clean especially the pool area. Staff pleasant and helpful. The only drawback is the location but that's to be expected with a hotel which has such a large pool for their guests to use.There are no shops, bars or restaurants in the immediate vicinity but the hotel does have a shuttle which runs regularly to and from the city which is very good value and taxis are readily available. Found the location to be a minor inconvenience rather than a real problem and would definitely stay again.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s! We are very glad to know that we met your expectations an learn your appreciation about our hotel and staff. Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best Regards, Davide Grilli, General Manager
2 night trip Jun 21, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent hotel in quiet area of rome"
This is the second time i have stayed in this hotel. All the staff were helpful in every way. The pool area was very relaxing after a long day sightseeing, and the food was excellent. No complaints.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear amanda, Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s! We are very glad to know that your second visit was still very positive and that we met your expectation. Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best Regards, Davide Grilli, General Manager.
Other trip Jun 20, 2014
amanda
GB
4.0 / 5Excellent
"Great location"
Very good rooms and service. Would gladly stay there again
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s! We are glad to know that you loved our rooms and service and that you would consider to stay with us again in the future. It is our goal to consistently provide customer satisfaction and your comments are very important to us. Once again, I appreciate you taking the time to share your comments with us and I hope to see you at Crowne Plaza Rome St. Peters again in the future. Wit best regards, Davide Grilli – General Manager.
2 night business trip Jun 4, 2014
Cc
CA
4.0 / 5Excellent
"Crowne Plaza-St Peter's, Rome"
Nice hotel with a good restaurant and a pool. Staff were very helpful and friendly.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear SC, Thank you for taking the time to share your comments regarding your stay at our Crowne Plaza Rome St. Peter's. We are very glad to learn your appreciation about our Hotel, facilities, comfort, quality of the food and helpful staff. I have shared your comments with my whole team as you have mentioned their excellent level of service. We are very much grateful for your compliments! Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With best regards, Davide Grilli – General Manager.
Other trip Jun 3, 2014
SC
GB
5.0 / 5Outstanding
"Very comfortable: small repairs to room needed"
We enjoyed our stay very much. The staff was excellent -- very helpful in suggestions/directions/advice. Our room was very comfortable for 3 and we appreciated having the balcony overlooking the gardens and with a vista of green trees as well. Accessibility of the room was very good also (as my mother, who is 90, had no trouble with the washroom/bath facilities or in navigating the hotel lobby/public areas -- the elevators were much appreciated! Two minor issues with the room condition: a piece of doorway trim in the bathroom was loose and in fact came off in my hand; and a coffee maker (rather than a kettle and instant coffee) would have been appreciated, since one of the great plusses to being in Italy is great coffee!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear SB, Thank you for taking the time to share your comments and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very glad to learn your appreciation about our excellent staff, comfort of the room, facilities. On the other hand, we are terribly sorry to learn your problems experienced in the bathroom. We have discussed the points you have raised with our Engineering and Housekeeping. We know they share our vision of providing the best guest experience possible, and we are confident they will take the necessary steps to continue to improve their services and they will be more vigilant to be sure that similar inconvenience will not be repeated in the future. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future for more of our excellent service that we pride ourselves in delivering to our guests. With best regards. Davide Grilli - General Manager
1 night family trip Apr 29, 2014
SB
CA
5.0 / 5Outstanding
"Hotel great for sightseeing"
Out of all the hotels in Rome we couldn't have picked a better one. So easy to get into the centre just jump on a bus round the corner, but still very peaceful away from the hustle and bustle.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Pam, Thank you very much for your review and to have chosen the Crowne Plaza Rome-St. Peter’s. I am delighted to read such a gleaming report about our great Hotel, staff, location and facilities. As you mentioned our hotel is an oasis of peace where to recharge after a long day in the crowded and bustling city Centre. We are an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from experienced and valued guests like yourself, enables us to keep up the good work. I have passed on your kind words to all the team here at the hotel and I hope you will continue to join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests. Kind regards and with renewed thanks, Davide Grilli, General Manager.
Other trip May 24, 2014
Pam
GB
5.0 / 5Outstanding
"Great hotel pleasant stay good value for money ."
We stayed here twice in the one week . A 2 day stay and a one day stay . They have a shuttle to the city centre for a few euro no problems . Staff are very helpful . Rooms very clean . large comfy bed . And the best breakfast by far on the planet . And if you have a car this is the place to stay . If in Rome in the future would not hesitate to stay in this hotel again . Thanks to all the staff at this hotel out stay in Rome was very pleasant . Still dreaming of the breakfasts .
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
We are thrilled to hear that we met your expectations and that you loved our great hotel, with helpful staff, clean rooms, comfy beds. I have shared your comment with my whole team. We are very much grateful for your compliments. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best Regards, Davide Grilli, General Manager.
Other trip May 8, 2014
Ken
AU
3.0 / 5Good
"Not great value or good for families"
Spent £120 for one night with the family. The children were looking forward to swimming, the main pool was closed and is only open for a few months each year, the indoor pool was open, but children are only allowed to swim from 9am-10am daily. Breakfast was good. The only restaurant was not cheap and did not have all items listed on the limited menu. Wifi not included in cost. The corridors in the hotel smelt like an old people's home and the general condition was not great. Stayed in several much cheaper hotels which left us much more satisfied.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you very much for your feedback, in which you drew our attention to your experience at the Crowne Plaza Rome St. Peter's. We apologize if your stay did not live up to expectations. We do wish to address one specific point made which concerns the use of the indoor pool. The reason why children under 16 years of age are not permitted in the indoor pool (we did an exception during the Easter Holidays), is because this pool forms part of the relaxing environment of the Roman spa, where visitors are able to relax and de-stress in the tranquil and quiet setting. Anyway, I can ensure you children are here more than welcomed. The hotel provides family rooms, outside kids pool (open from May to September), playground, restaurant with kids menu. We are sorry to read that you did not like our corridor we understand that we cannot meet everybody’s personal taste. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s. Kind regards, Davide Grilli, General Manager.
1 night family trip Apr 20, 2014
Family with young kids
GB
4.0 / 5Excellent
"Great stay!"
Stayed at this hotel for 3 days. Hotel is clean, modern and apt for tourists. The Room in the 2nd level was spacious and modern but noise was an main issue. It got very noisy in the evenings to late nights with constant sound of kids running in the corridor and music blaring from Other rooms. The hotel is also quite far from the city centre. Colloseum is a €25 provided u hail on the road. Add another €5-8 if the hotel calls one for you. Shuttle bus to city and Vatican available from Hotel at €1.50 one way. Good buffet breakfast with good options. Spa, Roman bath, sauna all complimentary. Ice machines available. Overall.. Great hotel!
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Sunder, Thank you for your review and to have chosen for Crowne Plaza Rome St. Peter’s! I am delighted to read such a gleaming report of our Hotel, facilities, good buffet breakfast. It is our goal to consistently provide customer satisfaction and your comments are very important to us. We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's. With Best regards Davide Grilli, General Manager.
3 night trip Dec 29, 2013
Sunder
AU
4.0 / 5Excellent
"Not Child Friendly"
We booked this hotel for our visit for a family of 4 during October school holidays, children 8 & 6. The weather was sunny all week around 25 degrees. We arrived to find the outdoor pool closed and the indoor pool not accessible to under 16s “under any circumstances”. We wanted a base to explore the city and relax round the pool. The traffic outside the hotel was relentless with narrow pavements. We found the buses were very good which arrived every 5 minutes. We found a park with rides for kids, bouncy castles etc at Via Dei Capasso in Bravetta which was a 5 minute bus ride, also ZaZa restaurant next door. There is a public park with swings at the top of Via de Torre Rossa which we visited every time we headed to Cornelia Metro.
Genuine Hotels.com guest review
5 night family trip Oct 27, 2013
Cranny_on_Tour
GB
4.0 / 5Excellent
"Beautiful setting"
The Crowne Plaza Rome - St. Peter's is totally beautiful inside and out. The grounds include several lovely sittings areas as well as a pool, and the suite we were in lacked nothing in amenties. The buffet breakfast was excellent and appreciated. However, the Reception staff were not friendly and pleasant - no smiles ever.
Genuine Expedia guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza Rome St. Peter’s for your stay in Rome. We appreciate the fact that you enjoyed our hotel, location, pool, excellent breakfast buffet. On the other hand we are sorry to read your concerns about service at the Reception. Having read your comments, I can imagine the disappointment and I therefore apologize for any inconvenience encountered. I have discussed the points you raised with our Front Office Manager and as a result I’m confident she will be more vigilant to be sure that similar inconvenience will not be repeated in the future and I am confident they will take the necessary steps to continue to improve their services. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. Kind regards. Davide Grilli, General Manager
Other trip Oct 18, 2013
Retired couple
CA
5.0 / 5Outstanding
"Great hotel - little expensive"
We had a wonderful four nights in Rome at the Crown Plaza. It's a fabulous hotel, very family and couple-friendly, and at the price we paid through Expedia, a real bargain. The outdoor pool area was perfect in 30+ degree heat, even if the pool could perhaps do with being heated - did take your breath away when you first got in! The location is a way out of the centre, but it was quite nice to get out of the bustle in the afternoon and at night, and the shuttle buses and the public transport links were all very good. There's also a good supermarket about ten minutes walk away, which is perfect for picking up little bits for breakfasts and picnics. A taxi back from Trastevere one night cost us 10 euros, so all in all its a very reasonable distance. Our only issue, to be expected I suppose in a good hotel in a city as expensive as Rome, was the cost of drinks and food in the hotel bars. At 8 euros for less than a pint of beer, and 6 for a juice or can of pop, even just a nightly nightcap actually added up to a slightly eye-watering bill at the end of our stay. Still thoroughly enjoyed it however, and are already considering booking again for next year.
Genuine Expedia guest review
Other trip Sep 13, 2013
Alison
GB
4.0 / 5Excellent
"Nice place to stay"
Overall a nice place to stay. Just 10-15 mins bus journey to city centre. Busses run frequently and are inexpensive. Nice pool area! Would stay again! Great for the price
Genuine Hotels.com guest review
3 night romance trip Sep 1, 2013
WestYorkshire Al
GB
2.0 / 5Fair
"I expected more for less."
I was very disappointed. the hotel is lovely but paying extra to watch films or listen to music is unwarrented. the location is poor. rome is a dirty city but this area was a little more run down and i was not that comfortable walking in the local area. the complimentary toilertries are chep amd nasty and the choclate was lovely but out of date.
Genuine Hotels.com guest review
3 night family trip Sep 1, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel with lovely outdoor and heated indoor"
Stayed here for a week. Great hotel to rekax in after a morning/afternoon's sightseeing, especially with spa and indoor pool. Bus shuttle service to Rome useful but afternoon service now drops you near Punto Sisto which is quite far from centre but all hotel buses seemed to be dropping off here. Room was clean and well serviced and overlooked pool. Only one restaurant nearby so be prepared to eat in Rome or at hotel. Snacks at bar or pool bar reasonably priced and generous so we often shared one meal.
Genuine Expedia guest review
Other trip Sep 5, 2013
s
GB
3.0 / 5Good
"Nice hotel, too far from the city center"
Nice comfortable hotel, too far from downtown for our taste, despite access to public transit. Clean and pleasant. Hotel shuttle has limited schedules, despite its usefulness. Coming back to the hotel to freshen up in late afternoon and go back out downtown is quite an undertaking. The hotel restaurant is extremely overpriced, and there are few decent restaurants in the neighborhood. Breakfast buffet at 18€ per person (14€ if reserved for the whole duration of the stay) is a non-starter for families. The search for food therefore became a sore point of our stay. Upon departure, we checked our bill, to find out that we had been charged mini-bar fees, as well as bar fees that had not been incurred. Although they were corrected, this did not create a favorable impression of our stay...
Genuine Expedia guest review
Other trip Aug 24, 2013
Jocelyne
CA
4.0 / 5Excellent
"Decent facilities"
We had great fun at the Crowne Plaza and were very grateful for the large pool after long, hot days of walking tours in Rome! Had issues with the room cleaning during our stay - glasses/mugs not changed, inadequate number of towels left and room card kept deleting (was no where near electrical devices) and locking us out. Shower located over bath tub which I very much dislike due to mobility issues and shower curtains clinging to your body as you wash. As per all European destinations visited on this holiday, they had not read/paid attention to the Special Requests aspects of our booking and thus we missed out on our requirements, even though booked over half a year in advance! Some reception staff were rude and abrupt.
Genuine Hotels.com guest review
3 night family trip Jul 11, 2013
hbatz
AU
4.0 / 5Excellent
"NICE HOTEL TO STAY IN."
HOTEL IS VERY GOOD. STAFF WAS VERY PLEASANT AND HELPED GOING OUT OF THE WAY. BUT BREAKFAST WAS AWFUL. BREAKFAST COULD BE BETTER WITH BETTER VARIETY. OTHER THAN THAT HOTEL IS VERY BEAUTIFUL.
Genuine Expedia guest review
Other trip Jul 20, 2013
CM
CA
5.0 / 5Outstanding
"Roman Holiday"
Booked at short notice for a family vacation to Rome. We had a premier room which was spacious and well equipped. Beds were really comfy and Balcony overlooking pool. Food was excellent (breakfast and dinner) but staff seemed a little bit disorganised in the bar area during the evening... A bit out of town... approx 12 euros in a taxi to the vatican so not too bad. Overall an enjoyable stay and would certainly return here in the future.
Genuine Hotels.com guest review
3 night family trip Jul 7, 2013
Nellybels
GB
4.0 / 5Excellent
"Lovely hotel but don't eat the hotel food!"
The staff were superb. Helpful, knowledgeable, efficient and friendly. The services including the pool were fantastic. The room and the bed in particular were fabulous! The food was awful - full of salt and no other flavour - menu lacked variety and Italianess!
Genuine Expedia guest review
Other trip Jul 8, 2013
Dee
GB
3.0 / 5Good
"Good and Bad"
Hotel clean and comfortable it is a 30 minute coach journey to central Rome so not ideal if Rome is your main reason for using the hotel. We stayed before a cruise the transfer for which left from this hotel. We paid for breakfast on our second morning very expensive and quality very poor avoid the breakfast.
Genuine Hotels.com guest review
2 night trip Jun 3, 2013
A Traveler
GB
4.0 / 5Excellent
"A good all round hotel offering value for money."
The hotel was very good with a full range of facilities and pleasant helpful staff.The outdoor pool was superb but disappointingly was unheated and very cold so it attracted plenty of sunbathers but few swimmers. Families expecting their children to use the pool should consider this to avoid surprises. Overall it made a great base to explore Rome yet escape from the crowds.
Genuine Expedia guest review
Other trip Jun 5, 2013
A Traveler
GB
4.0 / 5Excellent
"great location for tourists"
staff friendly and helpful, restaurant service was good but breakfast service was slow had to ask a few times for hot water for tea. pool and garden well kept rooms very comfortable.
Genuine Expedia guest review
Other trip Jun 1, 2013
carol
GB
3.0 / 5Good
"It's ok."
It's far away from everything. It's difficult to access. But lux. It's more 3 star on an American level.
Genuine Expedia guest review
Other trip Mar 11, 2013
A Traveler
GB
4.0 / 5Excellent
"nice hotel"
very nice hotel. clean rooms with huge comfy beds. great restaurants within walking distance, just ask the very helpful hotel staff. Hotel restaurant leaves a little to be desired. The food was at best warm and not very good. Taxi to the vatican or old Rome for about 20 euros, bus service for 1.5 euros. 20 minutes to 1/2 hour walking. I will stay there again if i go back to Rome.
Genuine Hotels.com guest review
4 night family trip Feb 9, 2013
David
CA
4.0 / 5Excellent
"Great hotel - lots of day spa rules"
Lovely Hotel, it is a bit out of the central Rome. We chose it because of the day spa facilities, however we found them not as relaxing as we had hoped for. There were a lot of rules about wearing a shower cap in the pool and having to wear shoes and no talking. It was not quite the relaxing experience we were hoping for. However, if you are wanting a clean, comfortable hotel room it was perfect for that.
Genuine Expedia guest review
Other trip Dec 16, 2012
Alana
AU
3.0 / 5Good
"Somewhat disappointing"
We chose this hotel because we wanted a family friendly and safe experience in Rome. It is a little way out of the city centre but is easily accessed from the ring road and has a large car park. We were disappointed that our children were not allowed at any time to use the swimming pool. As a result, we were not able to access the spa facilities. The decor was dark and the hotel is quite large and seems to be used as a frequent cruise ship base. Breakfast was fine with a range of items available, but a bit Americanised, so it we didn't get to sample local products. The shuttle bus is reasonably convenient, the drop off is close to the Vatican, but we found the pick up place quite inconvenient. The "casual" restaurant was pricy, as is all of Rome. The bar staff were very friendly and helpful.
Genuine Expedia guest review
Other trip Nov 4, 2012
KB
GB
2.0 / 5Fair
"Not great"
This hotel is OK but quite expensive. I was disappointed with the staff because we had trouble finding the hotel, the first time I rang from our car a member of staff was helpful with directions. However we still couldn't find the hotel and when we parked up to ring again the phone wasn't answered several times, then when someone did answer they said we were near and then put the phone down on us. It was very stressful.
Genuine Expedia guest review
Other trip Sep 27, 2012
A Traveler
GB
2.0 / 5Fair
"Not good"
Nice spa, poor quality hotel for a crowne plaza with unhelpful staff and poor food
Genuine Expedia guest review
Other trip Sep 8, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
Excelente servicio por parte del personal, siempre atentos a las solicitudes y dudas en general, excelentes habitaciones. El hotel está un poco alejado del centro sin embargo tienen la opción de transporte al centro. La pasamos genial.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Estimado FRANCISCO, En nombre de todo el equipo humano del Crowne Plaza Rome St. Peter’s deseamos agradecerle de todo corazón los comentarios tan positivos que nos ha traslado. Su sincera opinión puede ser una referencia muy valiosa para otros clientes que estén pensando en alojarse con nosotros, lo cual le agradecemos profundamente. Agradeciendo su valioso tiempo y esperando volver a recibirle próximamente le saluda muy atentamente, Atentamente, Davide Grilli, Director General
4 night family trip Aug 11, 2015
FRANCISCO
MX
4.0 / 5Excellent
Hôtel bien situé sur les hauteurs de la ville. Bien desservi avec des navettes pour le Vatican et la ville. Chambres confortables. Personnel serviable. Piscine agréable
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Cher bernard, Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement, Davide Grilli, General Manager
6 night family trip Aug 3, 2015
bernard
FR
3.0 / 5Good
"A nice hotel, but long waiting time for service"
We stayed three people for one night in a family room. The room was nice and clean. Pool and poolbar was fine too, and prices for drinks and food was absolutely reasonable, value for your money. Breakfast was reasonable, but not more than that. On the other hand the service in general was really bad in the hotel. Nearly no staff, bad english, and you had to wait a long time for anykind of service that you need. At the breakfast table, at the reception etc. etc. Shuttle bus from the hotel to the city center was only 1,5€. Overall the stay was fine, but they really need to wake up service wise, but perhaps it was just the normal Italian way.
Genuine Hotels.com guest review
Response by Crowne Plaza Rome-St. Peter's Hotel & Spa
Dear Henrik, Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's! We are thrilled to hear that we met your expectations and happy to learn you appreciation about the cleanliness of the room and facilities. On the other hand we apologize for the inconvenience regarding the service. Rest assured that I have forwarded your comments and discussed the points you have raised with my Heads of Dep. and as a result I’m confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future and they will take the necessary steps to continue to improve their services. Looking forward to welcome you back to stay with us again in the near future. With kind regards, Davide Grilli, General Manager
1 night family trip Jul 25, 2015
Henrik
DK
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