W New Orleans - New Orleans 29.94874, -90.06625

The rooms in this hotel are clubby, which is not good for people who are larger, disabled, or accident prone. The staff overall is friendly, except that some of the valet staff, which seems odd since you have to pay $30 a night for their service. They gouge you for eveyrthing, including internet access. The bathroom cleaning was less than meticulous.. On a positive note, the lobby is beautiful and the hotel is artistic. It is located in a nice area, next to Harrah's. The W is the only hotel I have seen that does not have coffee in the room, though they do have it in the lobby. Overall, pretty but not very practical. I would not choose this hotel if I returned to New Orleans.

I'll start with a positive. The hotel was in a great location. Directly across the street from Harrah's & the Riverwalk & within walking distance of the Quarter & the Superdome. I was really looking forward to this stay as it was my first time to stay at a W (I've stayed in a lot of other nice hotels but never a W). Maybe my expectations were too high. 1) the safe in the room did not work 2) the walls are PAPER thin. The people next door were talking in the middle of the night & we could hear every word. They may as well have been standing in our room talking! 3) the windows must also be made of paper. The road noise/street noise/people noise going on outside kept us awake (and we were on the 16th floor!!). I can't remember ever staying in a hotel this loud. 4) no shower caps in the room (I know this is minor, but it was disappointing!). There was also only one robe in the room (double beds, should be 2 robes in my opinion). 5) on the second day of our stay when the maid came to clean the room, she took all of our soiled bath towels but did not leave us any clean ones! We came back from a long day & wanted to take a shower & had no towels. 6) upon coming back to our room late at night, our keys didn't work (neither one of them!) so we had to go back to the front desk to get our keys redone. The icing on the cake was when we let the front desk know about these issues, there was no apology! None at all! No apology when we had to get our keys redone....no apology that our safe did not work....no apology that we had no towel. Really?? At a W?? Like I said, maybe I expected too much but I will never stay at this hotel again. The rate was very good and now I know why. If it sounds too good to be true, it probably is.

More modern and new age than I am used to.....but in a good way.

Staff members were tremendously friendly and helpful. Hotel provided one-way courtesy taxis to downtown area, an unexpected bonus. Pool was under reconstruction during my visit, which cuased a long detour to fitness center. No gift/snack shop in lobby like other hotels. This may not be an issue for many people but I like to be able to buy a bottom of soda and bag of chips without paying in-room prices. Overall, positive experience.

We got to this hotel at around 12:30am after a long 14 hour drive from Virginia. We were very impressed with the look of the hotel. Once we got to our room we wanted to take a shower and got in to get our hair wet, only to have the water run out a minute later. Cold, freezing and tired with dripping wet hair was not fun. We called the concierge only to find out the water was shut down on the whole block.. sure wish we were told that when we got there. After that we lifted the sheets only to find they were dirty and stained. We called down again to get our room changed. The sheets in the new room also had a stain but we figured it was the laundry and just settled with that one. Overall it was a nice hotel, but we would not recommend it to friends.

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The room was OK but the carpet was not clean. There were stains every where. The location is right infront of the casino and not too far from French Quater. Although it was quiete.

I cannot stress enough just how comfortable this hotel was. The bed is great, view was wonderful. I only have 2 complaints: Total lack of any free internet (wired or wireless) and the parking is somewhat lacking. Even with those taken into account I plan to stay again next month. Couldn't be happier.

Be aware that pets are allowed at this location. I was awakened by dogs barking very early in the morning, and had to hear it in the middle of the night as well.

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My husband and I always stay at W hotels when we travel and they are available. We were ecstatic to see the price at such a low rate, however, after getting there and needing to change rooms several times because the first smelled like smoke (we requested nonsmoking) and the second hadn't been serviced (dirty floor, garbage, no toiletries or mini bar) we realized that we had been had. Once we finally got to our room the front desk gave us a certificate for $40 that had to be used for room service that night. It was 10 pm - and we didn't have a menu or room service guide in our room - we requested one and had to wait 45 minutes for the menu and by then, the "good" kitchen was closed, and we were so worn out by the ordeal that we didn't go out that night and missed an evening in New Orleans. We usually love the W - but this one had a lot of problems. They gave us a 50% off coupon for the first "round" of drinks at the bar - yet after we ordered told us that the "round" was really only for one drink. There were clearly communication problems between the staff and the front desk - since it took forever to get anything other than room service delivered to the room and they called repeatedly to see if the coffee set up/menu/pillows had been delivered, which they usually hadn't within 20-30 minutes. The hotel itself is beautiful and our room was very comfortable. There are just some major service problems that hopefully get worked out. Next time we come to New Orleans (in April) we will stay at the W in the French Quarter -

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The hotel was beyond beautiful, and the employees were very nice. I would recommend this hotel to everyone.

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staff was rude!!! if you're looking for help, don't ask! it's not even worth it! our air conditioner wasn't working. our beds were not comfortable. room was ridiculously small! bathroom fixtures didn't all work. phone didn't work. no ice machine in the hotel that work....basically nothing at the w in new orleans works. for paying over $100, i would have expected much better! please, save your money!!!! go to a holiday inn instead......

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1 minute walk from lobby to lobby, we really liked that a lot. The hotel was very chic and hip, the only thing I wished they had was vending machines for cokes, ect. They have a mini bar but like most hotels $7 for a coke is a little bit rediculous. Great hotel, good location if your going to Harrah's. 5 minutes from the French Quarter.

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The hotel was fantastic. Ideal location across from Harrah's Casino and 1 block from the french quarter. Very modern hotel.

My husband and I recently stayed at the W on a Saturday night. I was extrememly impressed with everything from the decor to the friendly staff. We checked in with no problems and got to our room easily. I was surprised that the room was so small, but the comfort more than made up for it. I've never slept in such a comfortable bed before. The comforter on the bed did have a small stain on it, but other than that, the room was very clean. The bathroom was tiny which made it very hot when you had to blow dry your hair after taking a hot shower. I look forward to staying here again and recommend it to anyone who enjoys the modern style with home comforts.

The W New Orleans Hotel is expertly located just a few steps away from the French Quarter and across the street from Harrahs casino and tons of shopping. The staff was top-notch, friendly and very helpful. For the other reviewers complaining about the price - next time, book it thru Hotels.com!

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This is a very comfortable hotel, the staff is MORE than friendly and attentive. The location was perfect to walk anywhere you needed to. The parking is about $30 a night, which is not anywhere on this so be prepared. Other than that it was awesome!!!

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Room was a little small but considering the rate I paid, I can't complain to much. I really like the W hotels, but on this occaision my purse was stolen in the lobby and I was disappointed with the response from the staff. They did comp breakfast the next day, but considering the dilemma I was in being from out of town and having no access to a bank in Louisiana, and not being able to get back home for 2 more days, I think they should have done more.

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I was very worried about staying at this hotel because of mixed reviews. I must say it was one of the best hotels i've ever stayed in. The employees were very accomodating, I also noticed they try and go the extra mile with guest. I was impressed by them always calling me by name. The decor and atmosphere is for a yupie crowd, but very well done. I rented a car that i didn't need. This hotel is located next to everything. If you want to go a little further the hotel will give you a courtesy ride. I love this hotel and would highly reccomend.

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The W had the overall best customer service I've ever experienced in a hotel. Every single staffer I dealt with was polite, responsive, reliable, and friendly. The staff was immediately and totally attentive to every guest, whcih made any small complaints I had seem insignificant.

I loved my stay there!! Everything was perfect!

my girlfriend and i love new orleans. we had planned on staying in the french quarter even though the event i was attending was near the convention center in the warehouse district. when i saw that the W on Poydras St was only a few dollars more than the botique hotel we usually stay at we booked it. some of our favorite restaurants are just steps into the warehouse district with new ones popping up each year. the french quarter is not too far in the opposite direction. since we really like both areas this was perfect for us. the rooms are great, ipod docks and bliss products and the best concierge experience ever!

I had heard great things about W Hotels.I was excited about staying there. Were we disappointed! Things that should have been hot were cold and things that should have been cold were hot.Bath water was cold and no water pressure and room was warm. Faucet in tub dripped constantely.If you want a comfortable bed,I'd advise you to stay at the W in New Orleans.I do have to commend the staff. Very Friendly.

hotel staff was great. very helpful. valet parking was great and our car was waiting for us 10 minutes after we called for it. Room was good adn had great view of pool. not a bad walk downtown to bourbon.

Rooms are nice and comfortable, but for a high-end hotel some details aren't so well cared for. Hotel is not for the elderly. Loud modern music playing throughout the common spaces. Negative + Too few electrical outlets in the rooms. + Very basic bathroom with Holiday Inn-like fixtures and shower area. + Wall pictures are torn around the edges. + Black painted bathroom walls in need of a touch-up. + Untidy and overloaded power strip underneath the desk. Only place to plug in your laptop. + Valet is kind of slow. Positive + Outstanding staff. + Okay late-night room service. + Comfortable, well-decorated rooms. + Nice lobby and bar area. Very trendy. + Room was very quiet. + Beautiful wooden windowshades.

The lobby looked good, but the room itself was smaller and older than I expected. It was not 4 star grade hotel.

Common areas were exceptional - relaxed and inviting. Rooms were small, especially closet, but were in line with expectations for a boutique hotel. Staff was friendly and helpful. Overall, we had a great time and will stay there again.

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$28 a day for parking $15 a day for Wi-fi Warm tap water A slow draining, dirty tub Being able to hear conversations through walls Doors that easily slam and are clearly audible in your room... Not priceless

While the bed and plasma TV were great, the couch in the room had numerous stains and scorch marks. The staff was friendly and courteous, but overall the hotel just needed some extra polish.

I've stayed at more than a dozen hotels in New Orleans...the W Hotel is my favorite. The staff is wonderful, the linens and rooms are wonderful, and the gym is great!

The W Hotel New Orleans staff was so great with our dog. They watched him at the front desk while we toured the city and had dinner. It made our stay a lot more comfortable not having to worry about him. Also, the beds are amazingly comfortable and the atmosphere is so great! I definitely recommend this hotel to anyone going to New Orleans!

The general condition of the W is run down. Parking is a real pain. Service were well above average, I wonder how the staff keeps a positive attitude given the fact that property itself is falling in disrepair. The breakfast in the W's restaurant was good, pricing was about you would expect for higher end hotel food - again the decor was very worn. We spend the weekend there with our twins, (18+ years old) and the W seems to target a much younger crowd - very contempary if run down decor.

The hotel has a nice swank feel to it and it's right across the street from Harrah's. The room was a little small but well decorated and the flat screen television on the wall was a nice touch. The king size bed was very comfortable and the concierge was extremely helpful. We especially appreciated the complimentary Acura Car Service when we needed a ride to the French Quarter. The hotel's motto is "Whatever, Whenever" and they stick to it but it's going to cost you! Room service is extremely expensive as are any drinks you order by the pool. The pool is on an upper deck and the cabanas make for a nice chill spot. The workout room is complete with everything your local gym has. Overall, this is a pretty nice hotel. We stayed for 4 days and we'd stay there again. Getting the bigger room next time though!

Nice hotel, but pool is a lot smaller than it looks in picture. Standard room is also small and in need of some repairs.

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