I was very satisfied with the quality of the hotel, however, I could not see myself staying at the Crown Plaza again the way this Hotel price gouges the consumer on the daily parking. I found that very discouragingbecause you guys are making money hand over fist with the room rates and city tax and then have the nerve to pile on even further with the […] valet parking fees. Pretty sad because the room was nice. Read moreGenuine Hotels.com guest review
"Great Location, Hotel was nice"
Overall the hotel was fine. The room was clean and sufficient, nothing spectacular. It is easy to walk anywhere downtown or to the hospital area. Check-in seems to be a problem. The lines to check-in were always very long and the lobby is tiny. It seems like check-in is at 4:00 and not before. Each day the lobby was full of tired travelers waiting for […] their room to be ready. They will put your luggage in storage so you can leave and come back to check-in. The other issue we had was the elevators. They run very slow and had waits from 3- 15 minutes. Many guests were frustrated. The concierge was knowledgeable and helpful. Read moreGenuine Expedia guest review
"Nice Hotel in walking distance to Pikes"
The hotel was nice just they gave us room very close where several Highways met so it was very noisy.. There was a very nice Area outside.,sadly you can not enjoy it because there are no tables, chairs and lounges.Genuine Expedia guest review
"Good location hotel"
Just OK level hotel. Good location, near shopping centers and a theatre.Genuine Expedia guest review
Hotel was very nice, clean and quiet. Would have stayed longer, but hotel was fullGenuine Expedia guest review
Stayed two nights while on business. Hotel staff was accommodating, room was clean. Easy access to freeway and short walk to piers and other attractions.Genuine Expedia guest review
"Room not Available until 6:30!"
Was not at all happy with our stay at this hotel. We had two rooms of which only one was available at the guaranteed check in time of 4pm. The other was not made available untill 6:30. The over all attitude of the hotel staff was less than friendly. Would definitely not stay there again. The hotel was also very old and needed updating....at best a two […] star hotel! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Seattle - Downtown Dear Dirren Family, Thank you for your comments regarding your recent stay with us. We are very sorry we did not meet your expectations. I regret the second room was not made available until after check in time and apologize for any inconvenience this caused. It was very disappointing to read the overall attitude of the staff was less than friendly. This is not the type of service we pride ourselves in providing. All guest feedback allows us the opportunity to improve our services. We just completed renovations on our lobby and public areas. We will start our guestroom renovations in November. We value your business and know you have many choices when it comes to lodging and we hope to earn back your business. Regards, Cristy Smith General Manager
"Close to everything"
I spent a couple of nights here before boarding a cruise. It seemed that a lot of people were staying there for the same reason. It got really crowded in the morning and afternoon. The elevators would take forever during these times.Genuine Expedia guest review
I read several reviews prior to booking with Crowne Plaza. Fortunately, we were on the 23rd floor which helped alleviate any freeway noise. We were also in the SE corner of that floor far away from the elevators and didn't experience any noise from that. Finding an ice machine required calling the front desk so the attendant could tell me which floor […] to go to. Overall it was what I expected, a pleasant stay. Minor as it may be, my girlfriend wants me to put in a complaint about the bar not carrying the only brand of adult beverage that she will drink. Yukon Jack! *snicker* And, you guys need more vending machines rather than just the coke machines. (she wanted Pepsi) We both realized that space is at a premium for vending, but unless we just missed it we thought it would be nice if you had at least one floor that was a little more dedicated to housing 4 or 5 vending machines with a little variety. We both enjoyed the room service at breakfast. All in all, she also agreed that our stay was very enjoyable and pleasant. It seemed as though there were almost no restaurants open after the Paul McCartney concert ended so we loved the lounge, and the fact that we could get something to eat there at that hour. The front desk associates were very polite and professional. Like everyone else, I agree that the valet parking fee stings, but the service was speedy, polite and professional too. I would stay there again. :-) Read moreGenuine Hotels.com guest review
"Pretty good, expensive parking"
The hotel itself was okay. It was nice, but it was not any nicer than any other Seattle hotel. It would be worth the cost if it was closer to everything.Genuine Hotels.com guest review
Response by Crowne Plaza Seattle - Downtown Dear Kara, Thank you for taking the time to post your review. It was disappointing to read your comment about location as most guest reviews find our location in the heart of downtown Seattle, walking distance to restaurants, world class shopping and all of Seattle's favorite attractions. Parking can be expensive in downtown Seattle and our parking rates our comparable to what other parking garages charge in the area for overnight parking with in and out priviledges. Thank you again for your feedback and we hope to serve you again if your travels bring you back to Seattle.. Regards, Cristy Smith General Manager
"Excellent downtown hotel"
This is in the top 3 for me in downtown Seattle. I have stayed in just about every hotel in town and this place was first class all the way!Genuine Expedia guest review
Excellent service fantastic room.Genuine Hotels.com guest review
Had a glitch with the reservation. We were put in a room with 2 double beds when our reservation was for 2 queen beds, The staff worked to get us in the right room. Awesome!Genuine Expedia guest review
"Excellent all around and the staff was the best!"
We arrived to smiling and helpful staff from the moment we stepped outof our taxi. We didn't have one complaint in any area. When we would have a question it was eagerly answered and we were told thank you for being their guests. Definitely will stay there on return trips.Genuine Expedia guest review
I really like this hotel. It's reasonable and in the middle of downtown at the top of the hill. You can walk everywhere.Genuine Hotels.com guest review
"Good hotel, beware of hidden $100 security deposit"
Crowne Plaza Hotel in Seattle is a good hotel. I was given a complimentary Wi-Fi access code with my keys. I had a room next to the elevators but was not disrupted by elevator noise. Just beware of the $100 security deposit that the front desk staff will not tell you about when they swipe your credit card at check-in. I never found out about the $100 […] they had charged until I looked at my credit card via its online banking feature; in other words, my credit card company told me about the $100 charge before the hotel did (which was never, btw)! Read moreGenuine Expedia guest review
"Frequent guest Consistent Great service"
I choose to stay here regularly because I find the staff friendly and very welcoming. My room is always very clean and well dressed out. The recent remodel of the lobby and restaurant are well done and inviting. Easy access to everything in the heart of downtown Seattle. Thanks Crown!Genuine Hotels.com guest review
"Great Home Base for Exploring Downtown Seattle"
The Crowne Plaza Downtown Seattle was a perfect place to stay while exploring Seattle Center, the Waterfront, and the market. My teenagers and I were in Seattle exploring colleges and needed a place to use as our home base. The only down side to the hotel is that it lacks a pool. However, with as much as we did off site, I doubt we would have used […] it anyway. The staff was courteous and professional in every way. Read moreGenuine Expedia guest review
If you want to be charged for everything stay at the crown plaza, I will never stay here again.Genuine Hotels.com guest review
Great stay! Loved the hotel!!Genuine Hotels.com guest review
"NOT what I expected..."
I expected MORE... it's "The Crowne Plaza" and has ALWAYS been held in high esteem. I was slightly disappointed because I thought I was getting a GREAT deal on a 5 star hotel and really i'd rate it around a 2.5 or 3. I thought there would be at least a continental breakfast for guests that didn't need the breakfast buffet for $17.99/person. (I don't […] eat eggs and that's what the staff was pushing) The amenities and the facility itself is in MUCH NEED of a face lift. wallpaper is shedding, paint is pealing outside and in the rooms. However, customer service was EXCELLENT. Everyone spoke every time they saw myself or my daughter and were very helpful with directions and recommendations, and that in my book would PUSH this hotel over the top every time and make me stay again, but since it was my first trip to Seattle I think I'll try out some other hotels before I stay again. EXECUTIVES of "The Crowne Plaza"; Think about putting microwaves in the rooms. That would be a GREAT added benefit. As well as a pool and hot tub too... it will GREATLY increase the stay of guests that are more than pilots, flight attendants and guests just needing a bed to sleep in. For some, the hotel stay is part of the benefit of vacationing, remember that. Read moreGenuine Expedia guest review
Excellent customer service greate experienseGenuine Hotels.com guest review
"Nice Place to stay."
Hotel was neat and comfortable, but is in need of an upgrade. It was near university station and close to many other key points of the city.Genuine Expedia guest review
"Crowne Plaza Seattle - great experience"
I have to say how impressed I was with the accommodations here. The room was on the 33rd floor (of 34 floor) looking SW towards Mt. Rainier. It was an outstanding room and very well appointed. The amenities for this room included access to a private lounge, breakfast and a social hour with complimentary appetizers. It's located right off the freeway […] and has many shops and restaurants within walking distance. I've stayed here before, but not in some time. It's a great hotel and a reasonable rate. Read moreGenuine Hotels.com guest review
"Great Place to Stay for Seattle Business or Play"
The hotel is nicely decorated and comfortable. Also the location is very convenient, easy access to business areas and shopping. Their staff is very friendly and helpful. When I ran into trouble printing my boarding pass, they immediately printed it for me. My only complaint would be about their elevators which can be slow.Genuine Expedia guest review
Nice place to stay right in downtown. Close to everything there. They were very nice about upgrading our beds to queen for $20.00. Well worth it. I would recommend and would stay there again.Genuine Hotels.com guest review
"Great Hotel, Walk-Distance to main attractions"
I booked this hotel through one of the Expedia Deals. The room was almost perfect, but the biggest lamp wasn't working so I have to take away half star for that, but it was perfectly clean, decorated and the bed is truly amazing as most Crowne Plaza Hotels. Everyone in the staff was amazing and I mean EVERYONE. Service is the most important aspect for […] me in any hotel, and this one really excelled. The other aspect that I wasn't fully pleased with was the elevators waiting time. It was too long for a "high quality" hotel. This might have been affected by a Comic-Con convention that was happening at that time nearby. However this hotel was pretty good and comfortable as you would expect from any Crowne Plaza. Read moreGenuine Expedia guest review
"Great place to stay!"
The Crown Plaza was clean, very comfortable. The location is perfect. The decor is northwest modern and very attractive. My only complaint is the $38 per night car park charge-which I feel is excessive. However, conisdering the overal price of the hotel, the parking charge can be overlooked for this level of quality. I would highly recommend this hotel. […] I have stayed at other Crown Plaza hotels and I am generally pleased with teh quality and value of the hotels and the Seattle Crown Plaza was among the best I have stayed at. Read moreGenuine Hotels.com guest review
We werre very impressed with the hotel - would stay there againGenuine Hotels.com guest review
"Sleeping in Seattle"
Great location, good amenities and friendly staff.Genuine Expedia guest review
"Great location and staff!"
The lobby and room were nice. Very spacious room with a nice view. The staff was friendly and helpful. The hotel was under construction and I'm not sure if that had something to do with this, but the elevator took a very long time and it seemed like we were always riding the same one as if the others were not in service. We waited an extra long time […] each time we went up and down. The valet was extremely busy when we got in so we ended up parking in a parking garage a little ways down the block. Read moreGenuine Expedia guest review
Was a great experience and staff was very helpful and nice.Genuine Expedia guest review
"The crown of seattle"
Excellent hotel and location ,the only bad thing not free internet .i love my stay at this hotelGenuine Expedia guest review
I stayed in three different hotels during this trip to Seattle, and Crowne Plaza was by far the best. Amazing view from room, very knowledgeable and helpful staff, very spacious room - even the bathroom was a comfortable size. Very pleased, would not hesitate to stay here again if I return to Seattle.Genuine Hotels.com guest review
Nothing special, you get what you pay for - looks recently updated but the rooms aren't very nice and the lobby isn't very impressive. Our room had a bunch of water damage on the ceiling and the bathroom was dingy.Genuine Hotels.com guest review
"Our Stay Was Perfect :)"
Great Location! Wonderful Staff, Yes its going through Renovations, but I feel that they are going out of there way to make it work and not be a inconvenience to anyone. We could walk anywhere from here, its a great Location. We didn't hear any noise from the freeway, in fact didn't know it was there until the second day. We were the room next to the […] elevator and that was also not a problem. I had read some of the reviews prior to staying here and that was 2 dings that other people remark on. We would definitely stay again and recommend to anyone that wants a nice clean great location hotel. Read moreGenuine Expedia guest review
"Great place to stay!"
I would definitely stay here again! Service was great; rooms are nice and clean. I could actually see the Space Needle from my room! Location is a bit on the quiet side, meaning when it's after dinner time, walking back to the hotel by yourself can be scary (Seattle has a lot of panhandlers on its streets).Genuine Hotels.com guest review
"Typical Downtown Seattle Hotel"
We live near Seattle and often stay overnight downtown when we have a babysitter and can get away. The location of the Crown Plaza was great - right in the middle of everything Seattle has to offer. The hotel itself was very typical of the places we've stayed - an older building, renovated in some areas and not in others. The gym was very small and […] cramped. The staff was perfectly nice to us during our check-in, but the woman assisting a couple next to us was utterly unhelpful in arranging transportation for them to the boat show. Breakfast was good, but way overpriced. All in all, we would probably stay here again for the same discounted rate we had this time. Read moreGenuine Hotels.com guest review
"Very nice hotel with excellent service"
We stayed two night and from the moment we got there the the service was really good and friendly. When u had a question they were more then willing to help you. The only thing I didn't care for was the parking that u had to pay for everynight $$. Also when I booked the room it said buffet included but when I checked in the buffet was only for two people […] but I had said in the reservation that I had to two adults and to kids.. Read moreGenuine Hotels.com guest review
"Very helpful manager"
The porter accidentally broke our bottle of wine while we unloaded. The hotel manager replaced it within minutes of our arrival to our room. Very pleasant service. The bathroom wallpaper could use a redo.Genuine Hotels.com guest review
We really did not like the pillows. Too stiff. Otherwise the hotel was wonderful and the staff was kind and helpful.Genuine Expedia guest review
"Sleek and romantic"
View from the 30th floor was spectacular. Only downside was some lobby construction and the gift store was closed so it kinda sucked that I forgot my contact lens solution on Christmas Eve and nothing was open. Overall it was a very well-appointed and romantic place for overnight in Seattle.Genuine Expedia guest review
This hotel is way overpriced for what you get. The breakfast which is NOT included is not so great.The business center does provide free Internet which is Good.It is a very long walk from the Convention Center.They are renovating the hotel with the noise level so loud for most of the day, Front entrance lobby was closed for renovations..No offer to […] any discount for guests for these inconveniences. Read moreGenuine Hotels.com guest review
"Nice place to stay in Seattle"
even though the hotel lobby was under construction, the staff was very attentive and ready to help. I loved the Club Floors and the lounge on the 32nd floor. I had my meetings there and did not need to come down to the lobby area. Breakfast and afternoon snacks & wine were great. Valet parking was a bit expensive but it was nice to be able to go in […] and out for the same daily fee! Read moreGenuine Expedia guest review
"Okay but not great."
The Hotel was okay, but I was not impressed. I doubt we would stay there again. I did not like the fact the only parking option was Valet parking. The room was okay, but no better than a Comfort Inn or Best Western Motel. The room needs some updating and the bathroom needs some maintenance. Next time we will pick another Hotel in the same vicinity, […] such as the Sheritan, The Renissaunce Hotel, The Hilton, or several others in the area. Upon check in, we were told the breakfast buffet was only for two of us, although we booked for four of us and it stated breakfast was included. Fortunately, the staff granted us the breakfast for four after contacting their manager. Again, our stay was okay, but we have had much better and will opt for another hotel next time. Read moreGenuine Hotels.com guest review
"we gambled and ended up with this hotel"
place under construction. elevators slow. The staff was very nice. Good location to check out city.Genuine Expedia guest review
"Great Staff in Seattle"
This hotel and its staff did a great job. They are in the middle of a lobby remodel and they are dealing with it very well. This hotel is located in a good location, close to everything downtown and to rail transportation. I would definately recomend this to everyone.Genuine Expedia guest review
"Great hotel experience"
All staff we encountered were extremely helpful and eager to please. Room was very clean, great view also.Genuine Expedia guest review
Valet service could not keep up with the demand -- long lines to wait to get your vehicle and extremely slow to drop off.Genuine Hotels.com guest review
"Not an impressed hotel"
I think in downtown, u can choose more hotels which is closer to the main streets. And the rate I got is not equal to the overall experience. First the front desk service is good an easy to approach. But they arranged my room right in front of the elevator, too noisy to fall sleep. Be aware of it if your room is also assigned at this location. Plus, […] the wall is paper thin, you can hear the sound from next door. The hotel is located beside the high way, u can hear the traffic even on 18th floor. Better to get a room facing city. Read moreGenuine Expedia guest review
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