Good location, valet was nice and responsive, front desk was excellent. My key didn't work at first, but when I came back down to tell the front desk, he reset my key and said he'd have a maintenance person meet me there to reset my lock. Due to the renovation, they had not reset the ones on my floor. As these things usually go, I expected to have to […] wait a while at my door, but the man was actually at my door before I was! Also, I appreciate the creamer packets for the coffee. Too many hotels are changing over to the little pre-wrapped coffee accessory packets that only provide one creamer packet. Yes, I noticed that! LOVED the bedtime scent spray! The soap, shampoo and conditioner were wonderfully scented. I really appreciate that. The food and martini I had at the bar was great! The fireplace at the entrance is a nice touch. Will stay again! Cindy Read moreGenuine Expedia guest review
"Didn't Live up to the Crowne Plaza Name"
Booked it cause i know other crown plaza's hotels do free airport shuttle, however this one seems to be an exception and doesn't do shuttles. This one also doesn't have free parking, and the parking rates were ridiculously expensive. Other than that the hotel maids didn't speak english, i asked for more towels and to take my trash and she obviously […] didn't understand me, nor I her. Also the doorman in the front always questioned me like i was a homeless man, or i didn't belong. I didn't have the feeling of a good name brand hotel. However the Hotel was right downtown where all the main shopping and attractions were. Read moreGenuine Expedia guest review
"Nice hotel but extremely noisy"
We (my wife and 2 children ages 5 and 3 and myself) had driven 8 hours to get to Seattle. Needed to rest and kids definitely needed to sleep. We could not get any rest due to noisy neighbors. They had music and TV at full blast and it sounded like a party. Other people from adjacent rooms (also appearing unsatisfied and unable to sleep) would come out […] to the halls and would shout :shut-up" for them to quite down. we called front desk at least 3 times. They sent people to deal with it but at end appeared that they were not successful. Read moreGenuine Expedia guest review
Convenient location. We had a service to attend at the University House.Genuine Expedia guest review
Amazing hotel and location. Couldn't ask for better.Genuine Hotels.com guest review
"Nice & well located"
Stayed in this hotel due to it's proximity to the CenterLink stadium. Only about a mile. It was very clean and well kept. Everyone was very pleasant and helpfulGenuine Expedia guest review
"Hotel is more for a business trip than family"
Stayed here for the playoffs (go hawks!) for 3 nights and hotel was clean and nice. Staff was pretty pleasant for the most part. Went to the hotel bar to watch the game while the hubby & daughter were at the game and sat there for 10 minutes with NO service. It was almost silent in there and the people at the bar all had empty drinks and the bartender […] was nowhere to be found. I finally left and walked to another hotel bar & lounge around the corner. There is no spa or anything like that to relax in. BUT Its in a good location. Far enough away from the can be chaos by the stadium and stuff but close enough to walk. Front desk staff, housekeeping and room service staff were friendly. Food was OK but nothing great. Not sure if we would stay there again but would recommend it to the right person I guess. Perfect for business trip not so much for a mini vacation. Read moreGenuine Expedia guest review
Response by Crowne Plaza Seattle - Downtown Dear Traveler, Thank you for taking the time to write a review about your stay at the hotel. It was great to read you found our location good and the hotel clean and the staff pleasant. You have my heartfelt apology that we did not meet your or our standards for service. I appreciate your feedback as it is essential in our efforts to be the best we can be. I have taken your comments to the Lounge Supervisor and Staff for a review of both our staffing guidelines and service standards. Thank you again for your feedback. Regards, Cristy Smith General Manager
"Superb customer service"
We had a suite for my daughters 18thbirthday. The room was very nice and we were treated very politely by every person we encountered in the hotel. Nice hotelGenuine Hotels.com guest review
"Very nice experience"
Great staff and PlaceGenuine Expedia guest review
"not nearly as nice as when we last booked directly"
we were initially treated shabbily upon check-in when they noticed we booked via hotels.com--we were given a sub par room, excluded from amenities and made to feel like second class guestsGenuine Hotels.com guest review
"Elegant Hotel close to everything!!!"
My brother stayed at a 5 star hotel down the street and our hotel was SO MUCH better! We stayed on the 22nd floor and the view was AMAZING! Staff was extremely friendly and helpful. If and when I go back to Seattle I am definitely staying here again!Genuine Expedia guest review
"Home sweet home"
I can't say enough- from the minute we were greeted by the valet until we left we had first rate service. Close to theatre-shopping-restaurants. We had room service, used the hotel restaurant-food excellent and service was great, rooms were kept spotless, had use of computers in lobby - a plus, ATM- can't live without one, front desk personnel-awesome. […] We even stayed an extra day-oh poor us- but that really was due to east coast flights being canceled. We really did not want to leave. Thank you, Crowne Plaza Seattle- we had a wonderful New Year celebration!!! We'll be back. Read moreGenuine Hotels.com guest review
"Good base of operations for down town"
Stayed after Seahawk game. Good location close enough to walk to stadium. Only issue was view of roof of next door church. It could use a bit of work.Genuine Hotels.com guest review
"Good location but dirty!!"
Worst cleanliness room!Genuine Expedia guest review
Great SErvice and gret people! all were really kind.Genuine Hotels.com guest review
excellent serviceGenuine Hotels.com guest review
The hotel is going through renovations. We did not get a renovated room. Walls were stained, carpet ripped and the room just had an old feeling. We were in town for a Seahawks game, so the location was perfect. We were able to walk directly to the stadium.Genuine Expedia guest review
Clean, comfortable and nice service!Genuine Hotels.com guest review
"Can't go wrong"
Beautiful hotel in the heart of the city. Beautiful room, very nice view from my room, the facilities were very clean and presentable, and the service was awesome. Definitely will stay again.Genuine Hotels.com guest review
The room was very clean and the bed was a super comfortable king bed.Genuine Hotels.com guest review
"Not happy in Seattle"
This hotel was not at all like I thought it would be, the room was extremely small. Five steps from the door at you were at the window. The bathroom was strangely placed as well as the closet. It's definitely not worth the price that they were charging and valet parking was horrible. We had just gotten to the hotel and had turned our car in, checked […] in, dropped our bags off in our room and found a restaurant to go to so we were in the hotel approximately an hour before leaving back out. We called valet to bring our vehicle around and then waited another half hour to give them time just in case they had gotten busy. Well let's just say that for the time they took with no one in line, they could of built our SUV and two more like it. We started to wonder if they had gone joy riding and hadn't gotten back yet. Bottom line, we won't ever stay here again. For a hotel in the heart of downtown, this place is a big bust. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Seattle - Downtown Dear Valued Guest, Thank you for taking the time to write a review. I am so sorry we did not meet your expectations. It was very disappointing to read the difficulties you experienced with our valet parking. I reviewed your comments with the parking garage manager to investigate our breakdown in service and to review his procedures to ensure this does not happen again in the future. I hope you will give us an opportunity to redeem ourselves the next time your travels bring you to Seattle. Thank you again for your feedback. Regards, Cristy Smith Gewneral Manager
"Close to downtown"
We were in Seattle on business, but we did spend some time downtown at Pike's Market and some downtown shops. All are within walking distance! The hotel is nice, the beds super comfy! The bathrooms could have been updated, and the room decorations are a bit outdated. The staff, with the exception of a rude valet boy soliciting tips, were all very polite […] and friendly. We ordered room service a few times and the quick delivery was lovely..the burgers and food were quite good and very reasonably priced! Read moreGenuine Expedia guest review
"Nice night at a top hotel"
32nd floor view was awesome. Great room. lots of pillows and a knee roll! Good restaurant and lounge with continental breakfast and big screen TV....Genuine Hotels.com guest review
We had booked this hotel through Expedia's Best Rate deal. The hotel was a pleasant surprise. The night manager was delightful, our room was spacious and clean, and had a great view of downtown. We will definately stay there again and have already suggested it to several of our friends.Genuine Expedia guest review
"crown plaza in seattle"
Class act help - even to breakfastGenuine Hotels.com guest review
"The hotel is great and so is the location."
My only complaint would be about the staff, none of which where friendly and they came and nocked on our door at 8:30 and told us we had a noise violation. There is no way we had a noise violation at 8:30 pm when we where only watching t.v.Genuine Expedia guest review
"Disappointed considering price and reputation."
Few hotel room/bathroom amenities considering price. Even though we were on the 28th floor, traffic noise was constant. There was a charge per day for internet use. Disappointing (aesthetically cold) lobby design. We stayed at a much less expensive hotel our last night and it was far more comfortable and lavish. Would not recommend this particular Crowne […] Plaza, and will never stay at one in any city. Read moreGenuine Expedia guest review
Response by Crowne Plaza Seattle - Downtown Dear Traveler, Thank you for taking the time to write a review. I am disappointed that we did not meet your expectations. I apologize you experienced traffic noise from your room. The great thing about being in a dense urban downtown is the excitement of many things to do with a constant hustle & bustle. Many of our guests that are light sleepers enjoy the rooms that face the north side of the building. We just completed a major renovation of the lobby and I regret you were disappointed in our design. Thank you again for your feedback. Regards, Cristy Smith General Manager
"Nice hotel close to tourist attractions"
Walked to pikes place market and space needle. Lots of shopping and dining. Great location, would definitely stay again.Genuine Expedia guest review
"Great location. Walking distance to everything"
Walking distance to downtown shopping, restaurants, Pike's Market.Genuine Expedia guest review
Location convenient access to freeway. That same freeway noise can be heard in the room as slightly more than background noise.Genuine Hotels.com guest review
"good night sleep"
We were there for one night, would have like to stay more. While we were there a storm rolled in, wow, great lighting show. Storms like this are rare in this area.Genuine Expedia guest review
"one night in Seattle"
Room was large and comfortable with easy access from airport. Not as close to Pikes Place Market as I would have liked. Nice that a Subway was right next door. Excellent Valet parking. Nice viewsGenuine Expedia guest review
"Nice hotel, quite busy but walking to most things."
A standard Crowne Plaza midrange hotel. The staff were very friendly and efficient, and the room was very comfortable, with a great view over the downtown. The bar was quite nice; we did not use the restaurant as it seemed rather expensive, but there is a Starbucks and other options within a block or two. About a 10-15 min walk to the main bus and train […] station, as well as the waterfront and Pike Place market. Only hassle was that the elevators were very slow some times of the day with the number of people coming and going. Read moreGenuine Expedia guest review
I was very satisfied with the quality of the hotel, however, I could not see myself staying at the Crown Plaza again the way this Hotel price gouges the consumer on the daily parking. I found that very discouragingbecause you guys are making money hand over fist with the room rates and city tax and then have the nerve to pile on even further with the […] valet parking fees. Pretty sad because the room was nice. Read moreGenuine Hotels.com guest review
"Great Location, Hotel was nice"
Overall the hotel was fine. The room was clean and sufficient, nothing spectacular. It is easy to walk anywhere downtown or to the hospital area. Check-in seems to be a problem. The lines to check-in were always very long and the lobby is tiny. It seems like check-in is at 4:00 and not before. Each day the lobby was full of tired travelers waiting for […] their room to be ready. They will put your luggage in storage so you can leave and come back to check-in. The other issue we had was the elevators. They run very slow and had waits from 3- 15 minutes. Many guests were frustrated. The concierge was knowledgeable and helpful. Read moreGenuine Expedia guest review
"Nice Hotel in walking distance to Pikes"
The hotel was nice just they gave us room very close where several Highways met so it was very noisy.. There was a very nice Area outside.,sadly you can not enjoy it because there are no tables, chairs and lounges.Genuine Expedia guest review
"Good location hotel"
Just OK level hotel. Good location, near shopping centers and a theatre.Genuine Expedia guest review
Hotel was very nice, clean and quiet. Would have stayed longer, but hotel was fullGenuine Expedia guest review
Stayed two nights while on business. Hotel staff was accommodating, room was clean. Easy access to freeway and short walk to piers and other attractions.Genuine Expedia guest review
"Room not Available until 6:30!"
Was not at all happy with our stay at this hotel. We had two rooms of which only one was available at the guaranteed check in time of 4pm. The other was not made available untill 6:30. The over all attitude of the hotel staff was less than friendly. Would definitely not stay there again. The hotel was also very old and needed updating....at best a two […] star hotel! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Seattle - Downtown Dear Dirren Family, Thank you for your comments regarding your recent stay with us. We are very sorry we did not meet your expectations. I regret the second room was not made available until after check in time and apologize for any inconvenience this caused. It was very disappointing to read the overall attitude of the staff was less than friendly. This is not the type of service we pride ourselves in providing. All guest feedback allows us the opportunity to improve our services. We just completed renovations on our lobby and public areas. We will start our guestroom renovations in November. We value your business and know you have many choices when it comes to lodging and we hope to earn back your business. Regards, Cristy Smith General Manager
"Close to everything"
I spent a couple of nights here before boarding a cruise. It seemed that a lot of people were staying there for the same reason. It got really crowded in the morning and afternoon. The elevators would take forever during these times.Genuine Expedia guest review
I read several reviews prior to booking with Crowne Plaza. Fortunately, we were on the 23rd floor which helped alleviate any freeway noise. We were also in the SE corner of that floor far away from the elevators and didn't experience any noise from that. Finding an ice machine required calling the front desk so the attendant could tell me which floor […] to go to. Overall it was what I expected, a pleasant stay. Minor as it may be, my girlfriend wants me to put in a complaint about the bar not carrying the only brand of adult beverage that she will drink. Yukon Jack! *snicker* And, you guys need more vending machines rather than just the coke machines. (she wanted Pepsi) We both realized that space is at a premium for vending, but unless we just missed it we thought it would be nice if you had at least one floor that was a little more dedicated to housing 4 or 5 vending machines with a little variety. We both enjoyed the room service at breakfast. All in all, she also agreed that our stay was very enjoyable and pleasant. It seemed as though there were almost no restaurants open after the Paul McCartney concert ended so we loved the lounge, and the fact that we could get something to eat there at that hour. The front desk associates were very polite and professional. Like everyone else, I agree that the valet parking fee stings, but the service was speedy, polite and professional too. I would stay there again. :-) Read moreGenuine Hotels.com guest review
"Pretty good, expensive parking"
The hotel itself was okay. It was nice, but it was not any nicer than any other Seattle hotel. It would be worth the cost if it was closer to everything.Genuine Hotels.com guest review
Response by Crowne Plaza Seattle - Downtown Dear Kara, Thank you for taking the time to post your review. It was disappointing to read your comment about location as most guest reviews find our location in the heart of downtown Seattle, walking distance to restaurants, world class shopping and all of Seattle's favorite attractions. Parking can be expensive in downtown Seattle and our parking rates our comparable to what other parking garages charge in the area for overnight parking with in and out priviledges. Thank you again for your feedback and we hope to serve you again if your travels bring you back to Seattle.. Regards, Cristy Smith General Manager
"Excellent downtown hotel"
This is in the top 3 for me in downtown Seattle. I have stayed in just about every hotel in town and this place was first class all the way!Genuine Expedia guest review
Excellent service fantastic room.Genuine Hotels.com guest review
Had a glitch with the reservation. We were put in a room with 2 double beds when our reservation was for 2 queen beds, The staff worked to get us in the right room. Awesome!Genuine Expedia guest review
"Excellent all around and the staff was the best!"
We arrived to smiling and helpful staff from the moment we stepped outof our taxi. We didn't have one complaint in any area. When we would have a question it was eagerly answered and we were told thank you for being their guests. Definitely will stay there on return trips.Genuine Expedia guest review
I really like this hotel. It's reasonable and in the middle of downtown at the top of the hill. You can walk everywhere.Genuine Hotels.com guest review
"Good hotel, beware of hidden $100 security deposit"
Crowne Plaza Hotel in Seattle is a good hotel. I was given a complimentary Wi-Fi access code with my keys. I had a room next to the elevators but was not disrupted by elevator noise. Just beware of the $100 security deposit that the front desk staff will not tell you about when they swipe your credit card at check-in. I never found out about the $100 […] they had charged until I looked at my credit card via its online banking feature; in other words, my credit card company told me about the $100 charge before the hotel did (which was never, btw)! Read moreGenuine Expedia guest review
"Frequent guest Consistent Great service"
I choose to stay here regularly because I find the staff friendly and very welcoming. My room is always very clean and well dressed out. The recent remodel of the lobby and restaurant are well done and inviting. Easy access to everything in the heart of downtown Seattle. Thanks Crown!Genuine Hotels.com guest review
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