"close to Camden Yards and Inner harbor"
Beautiful, comfortable room. Excellent service from the staff, who were also very friendly.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great review! I'm guessing based on your location and the timing of your review, you were visiting Charm City to see the Yankees take on the Orioles. We are glad that our amazing team took great care of you, and we thank you for the great comments about your guestroom experience and that you appreciated our close proximity to Oriole Park at Camden Yards, which is about 4 blocks from our hotel. Come back soon!
Stayed for 4th July fireworks. Had to be best view in Baltimore. Restaurant good value for dinner, but under-staffed. I'd read reviews saying hotel had seen better days, but it was fine and Inner Harbor is right at the door.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad we helped in your Independence Day celebration! Thank you for feedback about Explorer's staffing....I suspect you dined with us on July 4, one of the busiest nights of the year because of the incredible views you mentioned. We will make note of that for next year (and July 4 is on a Saturday in 2015 so we will be very busy once again!) Thank you for the comments about the condition of the hotel.....next summer when you return you will be treated to an entirely new hotel experience! Stay tuned for details!
"Hotel in the Harbor"
Last year, I paid a fortune to stay at a hotel in the Harbor and was highly disappointed, so needless to say, I was a bit wary when making a reservation with another downtown hotel. The Rotal Sonesta not only exceeded my expectations, it was by far one of the loveliest hotels I have ever stayed in, and I travel a lot. From the moment I pulled into the […] valet til checkout, the staff couldn't have been more friendly and helpful. The hotel itself was immaculate and elegant, and the rooms were spacious and clean. I highly recommend the Royal Sonesta. It is five star luxury at a three star price. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Theresa, your comments made our day! We printed your review to share with our staff during our daily lineup meetings so that our entire team could share in your wonderful praise! And as your review makes clear, it all starts with a wonderful staff. We aim to hire the right people so that we only have to worry about training for job-related skills rather than hospitality skills. We're glad our efforts are reflected in the way our team treats our valued guests!
The hotel is in a great location at the Inner Harbor. The staff was not only friendly but also accomadating on every level from the valet, to front desk, to maid service. My only one suggestion would be a facelift on the womens lockeroom.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are thrilled you enjoyed your stay in Charm City, and we thank you for taking the time to review our hotel. We really appreciate that you highlighted our terrific team--they make all the difference, and our team is one key point that differentiates our hotel from all the other Inner Harbor hotels. Thank you for pointing out that the women's locker room needs some love; late this fall, we will start an extensive renovation to the property--when you return next year we will have a brand-new look to the entire property!
"Happy Family get away"
My family wanted to go to Orioles game and thought we'd spend the night downtown. We ended up relaxing the night instead of rushing home. We have stayed here before and we just love it. The entire staff from valet parking to room service, even the lifeguard at the pool are sincere, polite and very helpful. My kids felt like royalty and are begging to […] return. The pool facilities are wonderful and the outside area is not only beautiful but relaxing. We are coming back just to hang out at the hotel next time. Worth every penny. Thank you! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore You made our day, Michele! Thank you for a glowing review that highlights our terrific team and our fantastic facilities. We can;t wait to have you back soon!
We stayed one night with our two children. The hotel was nice and the staff was friendly. We chose the hotel to be in walking distance to the Aquarium, and it was perfect. The pool wasn't the nicest, but the kids didn't mind it. We would stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steph, thank you f or the five-star review as well as the warm comments about our great team and amazing location. We're glad you plan to stay with us the next time you visit Baltimore.
"Perfect place to stay in the Inner Harbor"
The view from our Inner harbor room was awesome. And it was the perfect location to put your car in the garage for the weekend and walk and water taxi the rest of the time.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Helen, thank you for taking the time to share your experience--and thank you for the 5-star review! Our locaiton is right on the Inner Harbor as you mentioned, meaning that we are within easy walking distance both from the Inner Harbor attractions (National Aquarium, Harborplace, Maryland Science Center, and of course the water taxi to connect to neighborhoods such as Fell's Point and Canton) and the Camden Yards sports complex. What a great spring/summer idea--leave the car and for the neighborhoods that are far, take the water taxi! It sounds like a fun time was had by all! We hope you'll return soon to see even more of Charm City!
Easily the nicest hotel I have ever been to - from the decor to the treatment by the staff to the location (essentially right on the water of the Inner Harbor). We had an amazing time on our stay and would highly recommend this hotel to everyone else. P.S. get an harbor view roomGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Wow, you just made our day....the "nicest hotel" you've ever stayed in! THank you for mentioning how great our staff is. While we believe our location to be the best in the Inner Harbor, our staff is what truly puts us over the top. We're glad you were well taken care of, and we hope you'll be back soon to stay with us again.
"Adequate Hotel, but not for the Price"
For a hotel that used to be the Intercontinental, it's gone downhill. The lobby areas are quite outdated. The rooms are above average, but the - the room rates are above average. Compared to other hotels in the area - it all depends on what you value in a hotel. The restaurant (for breakfast) is terrible. Food service is way too slow. I'm the only one […] sitting there, and it takes almost an hour to get my food. When I complain, they tell me that room service guest get priority. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your feedback. We certainly apologize that we did not live up to our normal standards of excellence. I am pleased to announce that the hotel is scheduled for a complete renovation beginning at the end of 2014, and we expect to wrap up in very early spring 2015. The entire property, from guestrooms to meeting space to the lobby will be transformed. We hope you'll be back to see and experience our new look!
Our room was freezing. The AC could not maintain a 71 degree room and was blasting cold air. It was 66 degrees all night and that's a little too cold for our taste.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the feedback. We certainly apologize that your room was too cold for your liking. We understand that it is not convenient at all to call for service in the middle of the night, so we were unable to make the proper adjustments during your stay I'm sure. Hopefully you reported the issue at checkout so that the next guest was spared from the same level of cold air. We hope that you otherwise enjoyed your stay in Charm City and that you'll stay with us again!
The hotel is very nice, but is very 1980s traditional nice. The restaurant bar and dining room leave a lot to be desired. The are old, dark and out of the way (on the 2nd floor). The front desk had just one person staffing it, despite it being a sold out holiday weekend. The room was clean with a great view and good bed linens.The decor is not my style […] (Think Laura Ashley circa 1982) Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steve, thank you for your candid feedback. We agree with your sentiments, and in fact we are planning an exciting makeover to all 195 guestrooms and suites as well as our public space. The project will kick off in December and we expect to have a brand-new look to our entire hotel by March 2015! We hope you'll come back and see us again soon.
"Great location, but that's it"
We chose the Royal Sonesta because of its excellent location and because its expensive rates implied better comfort and quality than its nearby competitors. In the latter regard, we were very disappointed. The room was simply not up to the standard of a hotel in that price range: sparsely furnished with damaged furniture, stained carpeting, and cheap […] bathroom fixtures. The lobby and corridors were freezing cold. We will give the competitors a try on our next visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Alessandro, thank you for taking the time to share your feedback. We are disappointed that you did not enjoy your stay, but we are excited to share great news that will address your comments: by December, we will embark on a multi-million dollar renovation that when completed by early next spring will result in brand-new guestrooms and public space throughout the hotel. We hope you'll come back and give us another try!
Way too expensive for the overall package.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are sorry to read that you were not happy with the value received in comparison to the price you paid. We are pleased that you still had a pleasant experience staying with us, as evidenced by your overall four star rating. Thank you for the headline about our convenient location, as we are in walking distance from Oriole Park at Camden Yards, M&T Bank Stadium, Harborplace, the National Aquarium, the Maryland Science Center, and so much more.
"Hanging out at the Harbor"
Location was great. Directly across from the Harbor, so the evening view was awesome, because we purchased a harbor view room. Parking is not validated, which striuct me as a bit odd, considering the room prices! $26.00 overnight or 8.00 an hour. $36.00 overnight if you choose valet parking? The carpet in my room had big dark spots in it and there are […] no balconies which would have made the view spectacular. I would probably select a different place the next time that is directly on the harbor, as this one was across a very busy street. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Lynne, thank you for commenting about our great location! We apologize that your stay was not up to par. Please be aware that we are planning a complete property renovation beginning late this autumn that will result in completely new guestrooms. We hope you'll choose to return next year to experience a brand-new property! Regarding the other two issues you've mentioned: parking is charged at all Inner Harbor hotels (we don;t own our parking garage), and none of the hotels at the Inner Harbor have balconies.
Stuck in the hotel for three days in a rain and wind storm. Stayed in the first night and ate at the hotel. We weathered the storm the other two nights.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jackie, we are pleased that you enjoyed the hotel so much despite the unfortunate weather circumstances during your visit. We hope you'll be back soon to see us again, because there are so many attractions within easy walking distance of our proeprty such as the National Aquarium, Maryland Science Center, Harborplace, Oriole Park at Camden Yards, and dozens more. Check the 7-day weather forecast and give us another try!
"Great location and good service"
Had a nice two day stay with my family. Room service menu was pretty limited. Staff was very helpful and welcoming! Nice room and bath.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mark, thank you for taking the time to review the Royal Sonesta. Our grat staff is always willing to go the extra mile, so during your next visit if there's a particular dish you're looking for that you don;t see on the Room Service menu, simply ask us for it. Our culinary team adapts to meet specialized diets (with the world-class Johns Hopkins Hospital nearby, we are used to working with specialty diets) and if we can make it we will! We are glad you enjoyed your spacious guestroom and marble bath (all of our bathrooms feature a flat screen television, by the way!)
Many stains on carpetGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the 4-star review, despite your comments about the condition of the carpet in your guestroom. We are confident that what appeared to be stains is actually dark shadows, as the carpet is beginning to wear and needs replacement. We are in the midst of planning an extensive renovation to our guestrooms, lobby, an meeting space that will address this issue, so please stay tuned to this space for more details as our plans are finalized in the near future. We hope you'll be back.
"would NOT rate it at 4 stars"
this may have once been a 4 star hotel but no longer. the only person who provided service in the hotel was the concierge who was polite and kind. The desk people were rude and abrupt. The door people were lazy, my son was on crutches and they literally watched him push the circular door all the way around with his crutch. we had ordered a rollaway […] bed but were not informed until arrival that it would cost an extra 30$ for one. The hotel was entirely unsympathetic that there were 3 of us (6 foot teen boy ) and would either have to share two doubles or pay the extra for the cot. They also have a confusing parking fee and would do well to put it on paper. I heard them repeating it over and over at the desk and saw the puzzled looks on people's faces. ridiculous that they haven't figured out a visual for that. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nan, thank you for your candid feedback. As a result of your review, we are creating an index card that we can hand to guests with detailed information about self parking. We certainly apologize that you felt that our front desk and front door staff did not deliver the exceptional service that we've built our reputation upon for more than two decades. We hope that you will choose to visit us again so that we can prove to your family what we really are all about.
"Will Come Back to Visit Camden Yard!"
Lodging was adequate... close to the inner harbor. The kids enjoyed the pool and the basketball court. Only true negative: NO HBO! I could not watch Game of Thrones!!!!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jonathan, thank you for taking the time to review the Royal Sonesta. Our pool is larger than a typical hotel pool and features a dedicated lap lane. Meanwhile, our sport court offers tennis, volleyball, and basketball, all on our rooftop with incredible views of the downtown skyline. Regarding HO, several guests recently have requested HBO, so there is a chance you may see that popular premium channel on our airwaves soon.
"For a love of adventure, like a Wes Anderson film"
From the first hello on the phone when I called, I was impressed by the personal attention and swept away by feeling I had discovered something timeless and unique. Greeted warmly by the bellman and receptionist, my eyes went to a wooden leopard on top of a huge gong outside the Explorer's Club. This hotel bar has life-size elephants and monkeys painted […] perfectly around its walls and local microbrews on tap. Our kids enjoyed juice in a glass goblet. The rooms are cavernous, at least 10' high ceilings, with plenty of room to walk, unpack, play. (The beds were doubles, but still, very comfortable and clean -- reminding me again of travel in a better generation.) The pool is huge by modern hotel standards, with noodles for kids. There's an outdoor tennis court, an indoor squash court (again, for those days when people played squash). Artwork throughout the hotel is classic 19th Century, elevating everyone's experience in addition to having all the modern amenities you look for. Across the (busy) street from Science Museum and Inner Harbor. Can't wait to return to this hotel to have another timeless adventure in Baltimore. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Chuck, thank you for such a well-thought and detailed review! Since our debut as the Harbor Court Hotel in 1986, we have been known first and foremost our having the absolute highest service levels in Charm City. Our guestrooms average 420 square feet, the size of a small suite in most hotels. And our indoor pool is a real treat, with its 5 foot depth, salt water, and dedicated lap lane. We can't wait to host you for another timeless adventure in Baltimore!
"100% perfection and the ideal Baltimore location"
Absolutely stellar - Staff, room, service, everything above 100%Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Bob and Mary Beth, we really appreciate not only the terrific rating, but especially the warm comments about our amazing staff. We look forward to your next visit to our Inner Harbor location!
The hotel is very conveniently located near the Inner Harbor. We really enjoyed swimming in salt water pool. The breakfast was delicious and priced right for the portion size. The only negative of our experience was the uncomfortable beds for the stay.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the detailed review! We are glad you enjoyed our ideal location, our spacious salt water pool, and the delicious breakfast at Explorer's. Regarding our bedding, we will undergo a full renovation starting late this fall that will include the replacement of all beds in the hotel--stay tuned to this space for details and timing. We hope you'll join us next spring to visit our reimagined hotel.
"Old and musty"
Not good.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to share your feedback. We apologize that our hotel did not live up to expectations. While our property has a classic look and feel that does not suit everyone's taste, we do take painstaking pride in the efforts of our housekeeping and maintenance team to keep the hotel in good working order, and we are disappointed to read that you were not pleased with your accommodations. We invite you to stay tuned to this page for updates on a full renovation that will kick off later this year, and once the hotel is re-imagined, we hope you'll come back and give our hotel another try.
"Very accommodating friendly staff"
Lovely room. Staff very accommodating , food a bit expensive, hotel close or walking distance to all inner harbor attractionsGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Karen, thank you for taking the time to review the Royal Sonesta Harbor Court! We are pleased to read that you enjoyed the experience in your guestroom (at 420 square feet, our rooms are the largest in the Inner Harbor) and also that you recognized our amazing staff and our ideal location to so many attractions. We apologize that our food selections are not priced according to your expectations--though with dozens of local and national restaurants within easy walking distance, hopefully this was not a big concern. We hope you'll choose to stay with us again next time you plan a trip to Charm City!
The staff was very courteous. The room was clean, but needed work. Wallpaper was beginning to peel. Side by side lamps had two different color shades (not intentional for décor, one white, one yellowed). The beds weren't terrible, but were short and not particularly comfortable. Location was perfect. The hotel was nice, but didn't measure up to rating […] and pricing. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate your candid feedback, and we agree with your assessment. Our owners are planning an extensive renovation throughout the property, and we ask that you continue to look here for news regarding the timing and scope of the renovation. We are pleased that you recognized the ideal location of our hotel as well as the service from our amazing team--once the renovations are completed we will be even better, and we hope you'll return to experience the new Royal Sonesta Harbor Court.
"Upgraded room with a fabulous view"
It was grand to be right there at the Harbor with restaurants and museums but on a rainy day the indoor pool hit the spotGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Sue, we are happy to hear that our terrific team was able to upgrade you to a harborview room. These rooms feature floor-to-ceiling bay windows that immerse guests in the Inner Harbor scenery. While it does help on a rainy day that our location is so convenient to the Maryland Science Center, National Aquarium, Ripley's Believe it or Not Museum, Harborplace, and dozens of restaurants, sometimes staying in and enjoying a great indoor pool overlooking Camden Yards and the downtown skyline is the perfect remedy for a rainy day. We look forward to hosting your again soon!
Overall, I would rate this hotel a B. Good location. Parking convenient (but expensive). Hotel somewhat dated but refurbished and looks nice. Room was excellent. Staff varied: one person at front desk extremely helpful; other (you guessed it) could care less you were there and made sure you waited to learn this important fact. I might stay here again […] but not sure. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the candid feedback. With so much feedback about how wonderful our staff is, we take it quite seriously when we learn that a guest was kess than impressed with any one of our team members, and we certainly apologize for your experience. We hope that you'll give us another chance so that you can see that this is not the way we treat our guests. Regarding pricing, like most properties at the Inner Harbor, the Hotel does not own the adjacent parking garage, but rest assured we frequently do pricing surveys to ensure that our parking costs are kept competitive to other hotels in downtown Baltimore
"Perfect location for the harbor and federal hill"
Love this hotel. Great location for walking to everything in the harbor as well as the federal hill area. Couldn't ask for a nicer hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Bob, we are glad to hear that our ideal location within walking distance to all Inner Harbor attractions, plus Federal Hill, the downtown business district, and Camden Yards, made for the perfect spot for you to enjoy your visit to Baltimore. We are also glad to hear that you enjoyed your experience at the property.
I loved this hotel! I would highly recommend it to anyone. It is conviently located across from the harbor which was were I was getting married. The room was beautiful and comfortable. I will definately stay there again. The staff was very nice and hospitable.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Christine, congratulations on your big day! We are humbled that you chose the Royal Sonesta Harbor Court for your accommodations on the big day. We appreciate the warm comments about our amazing staff, the spacious and well-appointed guestroom, and our ideal location. We look forward to having you return soon--perhaps for your first anniversary?
This hotel is right on the water and it is close to many great places: stadium, aquarium, great restaurants, etc.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to let others know that you had a great experience staying at the Royal Sonesta Harbor Court! We're happy that our ideal location was a great match to the places you wanted to visit in Charm City. We appreciate your spreading the word about us!
"Perfect location & Amazing Hospitality!"
We enjoyed our stay at Royal Sonestra located across the street from the harbor bay. Sonestra has vintage appeal, WIFI, full gym (weight room, racquetball court, etc) & pool w/ jacuzzi & rooftop terrace w/ sports court, spa massages $80/hr, & amazing hospitality who saw that the room I booked would not be enough for 3 adults & child like the online […] listing assumed so they gave us complimentary harbor view suite! Harbor view at Sonestra overlook the bay & its main attractions -- all walking distance to the mall gallery, Aquarium/Science Museum, Family attractions for kids & restaurants (we ate at Rusty's). It is a pleasant environment to walk around w/ company & frequent camera use. As for the bookings...highly important & comparable to the purpose of traveling to Baltimore (we drove from Oklahoma to enjoy the attractions at Baltimore & surrounding area). The complimentary kingbed suite we received included living area w/ sofas & one side of room had full bed, separate bedroom (ours was kingbed), and most important 2 marble bathrooms. There is both a huge tub & shower in ours, there is also a flatscreen TV infront of the tub. Overall, Royal Sonestra is the best choice if you are there to enjoy Baltimore. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Dennis, thank you for submitting such a detailed review of your wonderful trip to Baltimore. We are glad that our terrific Front Desk team was able to provide you an upgrade to one of our amazing Corner One Bedroom Suites that allowed you to relax in 1000 square feet of living space with two marble bathrooms. While you pointed out some of our great features such as our weight room, indoor pool, racquetball court, and massage services, it really all boils down to having an amazing staff that provides caring service to our guests. Thank you for the recommendation to others to stay with us, and we hope your travels find you returning to Baltimore in the future as well!
"Beautiful facility & friendly service. Convenient"
Staff and service were excellent. Made our 40 anniversary staff memorable.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad that our friendly team helped you enjoy a memorable 40th anniversary! Congratulations on this milestone! We thank you for taking the time to share your great experience with others, and we hope you'll be back soon.
Very helpful and generous staff. Very kind with an amazing upgrade during our stay during our time of grief at the passing of the children's father.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Kelly, we are glad that our amazing staff could make such a difficult time just a little bit easier. Our condolences on your family's loss. We hope that based on your experience with the hotel team that you will consider bringing the children back to Charm City for a more fun-oriented visit along the Inner Harbor.
"Excellent stay & even better staff!!!!"
The front desk was extremely friendly and always willing to accommodate. They also placed us in a perfect room. We even witnessed a very rude guest walk in front of everyone in line at check-out & interrupt the group in front of us because (she was going to miss her plane) and Johnathan handled the situation in the most professional manner (and I had […] been in customer service for over 10+ years) while telling her she was being rude by interrupting & had to wait till he was done with everyone else. I even left my personal pillow in my room & Cody from Security took the time to check my room & take my information & called me back an hour later to let me know he had found it. Thank you, we will 100% be back. Kudos to Johnathan & Cody & the rest of the staff at Harbor Court. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jonathan and Cody are two shining examples amongst an extraordinary team. We empower our associates to take great care of guests, and our team takes this direction to heart. We are pleased that you had this great experience, and grateful that you took the time to share the wonderful details for so many others to read about. We look forward to having you back soon!
Will stay any time in Baltimore. Staff and facilities were excellentGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Kelly, we're glad to read that our phenomenal staff took such great care of you! While we of course have terrific guestrooms, a wonderful restaurant, and inviting lobby, we often find that it is the high level of personalized service that leads to guests returning time and time again. Thank you for taking the time to review our hotel!
Room was large and well furnished with a great view of the inner harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate your great comments about our wonderful hotel! Our guestrooms offer 420 square feet of comfort, making them the largest guestrooms at the Inner Harbor. Couple that with the spectacular views, and what a great experience! We hope to host you again soon!
Would stay again!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Kelly, we'd love to host you again! Thank you for taking the time to rate the hotel and for sharing that you had such a grea experience staying with us.
"Great location, beautiful hotel."
I recently spent two nights with my two daughters (9 yrs. & 7 yrs.) at the Royal Sonesta Baltimore. We were lucky to find a great deal for the kids' spring intersession. This hotel is very near Harbor Place and the National Aquarium, which we easily walked to and from several times. We called the day of arrival because we would be checking in late and […] everyone was extremely helpful. Valet parking is convenient; however, the self park garage is connected to the hotel right off of Lee St. My daughters had a blast walking up and down the grand staircase in the lobby and thoroughly enjoyed the pool and hot tub! Please note that the entire pool is 5' deep, no gradual entrance, steps yes, but that's it. There were some floating boards and noodles; however, my girls are swimmers so we were fine. The hot tub was a great treat for a tired mommy. The rooms are very large, high ceilings make them feel even larger. The bathroom is a great size as well. We will definitely be staying here again on our next trip to Baltimore! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciae your detailed review, Carrie, and we are glad to hear that you and your daughters had such a great time at the Royal Sonesta Harbor Court and in Charm City! Lap swimmers love our pool, as do experienced swimmers of all ages--and in accordance with Baltimore City law, a lifeguard is always on duty. We look forward to hosting you again soon!
"ROYAL SONESTA IN BALTIMORE/FRONT ENTRANCE"
First and Last experience was the only downfall I found with this hotel. Why 1st and last? It involved entering and exiting the dropoff and pickup area at the front entrance. The area could be, should be twice the size it is now. It was so congested you had to backup and pullup, backup and pullup, backup and pullup to get around other cars to get out […] of there! This also means wait, wait, wait until your turn. Really liked the hotel and the staff and the service, but that front entrance sure is a problem that needs correction. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Patsy, thank you for your review. We are glad that you enjoyed your experience with us, save for the congestion at the front entrance upon arrival and departure. Our European-style courtyard certainly distinguishes our hotel from the other Inner Harbor hotels, and the courtyard view rooms offer a quiet and serene atmosphere. But we certainly understand that during peak times the courtyard can become congested. We apologize that you did not enjoy the arrival and departure process.
the only thing about it is that you have to pay for parking Atlantic City parking is not as much in the hotels are a lot betterbut the hotel was very excellentGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad you enjoyed your stay, though we are confused by your reference to Atlantic City. In baltimore as in the other major East Coast cities, there are charges for parking at every hotel. The hotel does not own or manage its parking garage, so unfortunaltey these fees are paid by the guests--however, our parking prices are well within the range of prices at Inner Harbor competitor properties.
"Exceeded all expectations"
The staff and rooms and services were exemplary. We are very grateful, as we were there for a funeral. We will stay here each time we return to Baltimore !Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Kelly, we're happy to hear that our wonderful staff made things a little less stressful during such a difficult time. Thank you for sharing your experience with others, and we appareciate your future busine!ss
Traveled to the Inner Harbor for my wife's birthday with the girls. What a wonderful place. The entire staff made us very comfortable and went out of their way to make our weekend not only memorable, but quite enjoyable.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Given the harsh East Coast winter weather that finally appears to be over, you must have selected the perfect weekend to travel to Charm City! We thank you for staying with us (and for bringing the great weather!) and we are glad to hear that our amazing team helped make a memorable and enjoyable stay possible. We hope you'll be back soon!
The staff was wonderful! Only wish the beds were softer ;)Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Amanda, we are glad our staff helped deliver an exceptional experience! Thank you for taking the time to review the Royal Sonesta Harbor Court Baltimore. Stay tuned for news in the coming months about our upcoming renovation that will, of course, feature new beds.
V average, OK location but when asked where to go for diiner maybe some music -- got its sunday in baltimore, theres nothing to do!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Gereon, we certainly apologize that our Concierge and Front Desk teams were not able to find suitable activities for you on short notice. Downtown Baltimore is a great spot for both dining and nightlife, but the nightlife is decidedly more quiet on Sundays, particularly in the winter season. We hope you'll return in the spring or summer when the area is more lively--we will gladly create a customized agenda to maximize your time in our great city.
"Inner Harbor with less stress"
This was the 'overflow' hotel for a conference. I was happy to be here with reasonable parking just across the street (not the hotel's valet parking, which was typically high.) The staff went out of their way to help with questions about the area (e.g. where to buy Brewers cookies-a Baltimore thing.) Only complaint was it was hard to reach the electrical […] outlets to plug in devices, etc. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Claudia, we are glad you enjoyed staying on the Inner Harbor right in the heart of downtown without necessarily feeling like you were staying downtown. Our private courtyard and location along the Harbor offer a serene retreat that can make you forget that you are staying in the heart of the business district only two blocks from the Baltimore Convention Center.
For a last minute booking, things worked out fine. Hotel had ambience and charm. I read that the rooms were a little dated but that seemed to go with the "charm". Great fitness room and location was great. Staff was VERY pleasant and professional. One downfall - I did not like getting hit with the unexpected high charge for valet parking (overnight). […] I was expecting half of what I was charged. They need to clarify that more. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Dawn, thank you for staying with us and thank you for taking the time to review the hotel. As with nearly every other hotel downtown, we do not own the onsite parking garage, and our parking rates are competitive with all other Inner Harbor properties. Self parking is available for $26 per night and valet parking is available for $36 per night, plus Baltimore City parking tax. Both options offer unlimited in-and-out privileges until well beyond checkout time. We are glad you enjoyed the ambiance and charm of the hotel, and we hope you'll visit us again soon.
I was upgraded to a corner suite from my Harborview King room. View was amazing, room was very nice. Staff was pleasant and helpful at all times. Overall a great experience for my girlfriend's first visit to Baltimore.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore I'm glad our amazing staff was able to assist in making your girlfriend's visit to Baltimore memorable! Hopefully, now that she's had a taste of the hospitality that comes with our city's nickname of "Charm City" she'll lead the charge for you both to come visit us again soon!
"things to do within feet of the door"
Our kids loved the pool and the hotel. The room was just what we expected with a little more ( need to clean the bathroom better though). We could walk to everything but didn't have any of the city noise. We will stay there againGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your review of the Royal Sonesta Harbor Court Baltimore! Our indoor pool, offering spectacular views of the downtown skyline, as well as our location within so many great Charm City attractions are definitely two of the "wow" factors at our AAA Four Diamond-rated hotel. We hope you'll return soon, as spring and summer are great times to visit the Inner Harbor!
Hotel is a great location for activities within walking distance to the Harbor. The rooms are nice however, the carpet did not appear to be the cleanest. The bathrooms are really nice.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed your stay, and we thank you for the feedback. We pride ourselves on the impeccable cleanliness throughout the property, and we believe that your carpet was showing wear and tear rather than a lack of cleanliness. Stay tuned to this page for details of our planned renovation, as we look to replace worn carpeting and much more!
"Boat cruise stay."
Attended the nightly boat cruise in 3/22. The room was conveniently located right across the street from the entrance. Will ABSOLUTELY recommend this hotel & boat cruise to EVERYONE. LOVED IT!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore As you mentioned, we are directly across the street from Spirit Cruises on the Inner Harbor. Cruises available include sightseeing tours and dinner cruises--what a great way to enjoy the famed Inner Harbor! We are glad you enjoyed your stay and took the time to share your terrific experience.
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