Beautiful views of harbor, newly renovated rooms. Free bus service (Charm City )convenient to hotel takes you to attractions. Parking expensive Would definitely recommend staying hereGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jeannette, thank you for taking the time to provide feedback from your recent stay! As mentioned, all 203 guestrooms and suites are newly renovated, with brand-new furniture and bedding, plus new carpeting, wall coverings, window treatments, artwork, lighting, and some bathroom upgrades. Our parking costs are $26 per night for self parking and $46 per night for valet parking, which are comparable costs to all Inner Harbor hotels. We hope you will stay with us again soon!
We took our 10 year old son to the Inner Harbor for his Spring break. The hotel is very conveniently located to everything that we wanted to do. Also we played in the pool every evening and it was wonderful that the hotel provided noodles and kick boards to use. We will definitely stay at this hotel again!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Laura, thank you for your wonderful feedback! We are happy that you enjoyed our ideal location along the waterfront within easy walking distance to all the attractions, as well as our large indoor saltwater swimming pool. As you know, our pool is large enough for lap swimming, and also offers a spacious area for splashing and playing. We've recently expanded our pool hours--the pool is now open daily from 5:00 am through 10:00 pm. We hope you will join us again soon in Charm City!
Very Nice Hotel. Rooms too hot and bed too soft with huge pillows. People there were a delight!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your warm comments about the hotel and particularly about our amazing team! We apologize that you experienced discomfort with your room temperature as well as our brand-new bedding. We sincerely hope that you addressed these issues with a team member while you were staying with us, because we are always happy to make things right. We hope you will return to the hotel for your next stay in Charm City!
One of the best hotels I've ever encountered. Staff, accommodations, view, location, everything was perfect. Will definitely return!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Debbi, thank you for visiting Charm City all the way from the Crescent City! We really appreciate the warm comments about our amazing staff, our ideal Inner Harbor location, and the breathtaking harbor views from our hotel. We can't wait to host you again the next time your plans find you visiting Baltimore!
"A weekend trip for a concert-Wonderful Stay"
I have to admit I wasn't sure about the renovations before we got there. But I was pleasantly surprised by the customer service and sweet faces of the staff. They were always there to greet us and help. The rooms were spotless and cleaned well the next day...even after we had a late start...we came back to our beds with a turn down corner and every […] room cleaned. I highly recommend this hotel. The views are beautiful and its within walking distance to everything! Keep up the excellent customer service and you'll have many people coming back!!!!!!! I know we will be!!!! You made a single mom traveling with her son feel safe! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank your the kind words and terrific feedback! While we feature brand-new guestrooms, and a new look and new vibe to our lobby and public space, the great service that has been the hotel's hallmark for more than two decades continues to shine through! From the smiling, helpful team at the Front Desk to the dedicated housekeeping team, we strive to offer meaninful, personalized service to all of our guests. We hope you will return soon to enjoy our hotel and our Inner Harbor location!
"Well above the average"
This was a family trip, staying on a weekend in late February. That may have contributed to the lack of atmosphere. The place seemed a bit empty. Given that it is right on the Harbor, I can't imagine this is going to be a problem in the summer. One room had been recently renovated and was well above the average in every way. The other was OK but it […] was clear why they had started renovating. We had a problem on check in - not the hotels fault - they sorted it out very quickly and professionally. Not only would I go there again, I am already booked to do so. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Ian, thank you for your thoughtful comments about your recent stay. We are glad that your family experienced a guestroom with our original look as well as a newly designed guestroom. The difference is incredible, and as you stated, our guestrooms were very good before. And, of course, the terrific service you experienced that has long been the hallmark of our hotel complements our great new look. As of March 1, all guests are enjoying the new guestrooms, and the entirety of the renovation including public spaces will conclude by the end of March. We are excited that you have already booked a return trip to the hotel, and we look forward to hosting you again soon!
"Great hotel...or at least it will be soon"
Overall a great stay. Hotel construction made things a little less than desirable (loud hammering which disrupted napping Saturday late morning to early afternoon, some dust, chilly pool water) which threw a wrench into some of our plans, but nothing that came close to ruining our weekend (construction scheduled to end by March 31). They were also very […] kind to send up a piece of complimentary birthday cake for our son's birthday and that meant a lot to us, and a nice crib was already in the room when we checked in. Room service food was great as was the service. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Kirk, thank you for your comments. We apologize that several aspects of our ongoing renvoations kept things from being perfect, but we are glad that you were able to have an enjoyable family experience despite the circumstances. As you mentioned, the entire project will wrap up by the end of March, at which time we will have a completely new hotel! As of early March, all guests are experiencing our new guestroom look. Best of all: the same great service you experienced will remain intact, and our product will be better than ever! We hope you plan to return soon for another Inner Harbor experience.
The only downfall was all of the construction going on. You could not sleep in due to loud banging and hammering. Room was clean and updated, you just could not obtain a restful sleepGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate the 5-star review despite the inconvenience caused by our ongoing, $10 million renovation. We apologize that your stay was disturbed by the noise, but we are glad you enjoyed the brand-new look to your guestroom. As of March 1, all guests will enjoy the new guestrooms, and we are pleased to announce that the entire renovation project will be completed by the end of March. We hope you will return and enjoy our hotel without the disruption brought on by renovation.
I took my husband for valentine's day. The hotel was under renovation, the hotel pictures online was nothing like in person. The employees I dealt with was Carmen & Dillas Carmen was brilliant, Dillas was very rude. I will never go back here.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for choosing Royal Sonesta Harbor Court Baltimore. On behalf of our entire team, I apologize for both the negative impact our ongoing $10 million renovation had on your experience, as well as the specific service issue you mentioned in your review. We hope that once our renovation is complete at the end of March, you will change your mind and gove us another chance. The first guests who have stayed in our brand-new guestrooms are absolutely raving about the new look to our guestrooms, and soon the lobby and public space will feature a new look as well. We'd erally appreciate another chance to deliver a great Charm City experience!
Old and under construction.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Our hotel debuted in 1986, so we are actually a newer hotel than most hotels located on the west side of the Inner Harbor. Once our $10 millino renovation is completed at the end of March, guests will be thrilled with the modern, new vibe of our guestrooms, lobby, and public spaces. We sincerely hope you'll return soon and give us another try!
"it was ok"
pros: The room is clean. I like the espresso shop for grab-and-go breakfast. The bar is OK. Also like the swimming pool with hot tub on the side. cons: It was undergoing major renovation during our stay (Feb 7-11), so there is no lobby area to sit/rest basically. Also it was very noise upstairs during the morning of our last day (drilling and hammering […] sounds...). The mattress is too soft for me. We also met a serviceman that mistook inquiry of restroom to restaurant, and then told us to leave our luggage with him and then he left.. maybe that was just bad luck. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We apologize for the myriad issues that caused inconvenience due to our ongoing $10 million renovation. We hope that you plan to visit us again April 1 or later when the hotel renovation is complete, so that you can experience Royal Sonesta Harbor Court at our best. We will feature a new lobby, public space, meeting rooms, and, of course, 203 brand-new guestrooms with new furniture, new bedding, new carpeting and wall coverings, and a new look to our guestroom bathrooms.
"Very disappointing hotel"
This is the first time I have taken the time to review a hotel in all my 20 years of business travel. This by far was the worst experience I have ever had at a hotel on your site. They were renovating the hotel upon check in. They told me that some rooms may have an interruption in water so I specifically asked to not be in one of the affected rooms. […] Sure enough as I am getting ready for a very important business meeting the next morning, no water in the room, sink, shower etc. When I called to complain they told me that all rooms were affected and then when I asked for the manager she said I could go to their workout room and take a shower. Bottom line, this hotel is very dated and not in a good way. They are renovating the lobby but they need to focus on the 1970's style rooms with stains and holes in the carpets and musty furniture and yellowed lamp shades. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore John, on behalf of our entire team, we apologize that you experienced the water disruption during your stay. As you are aware, we are in the midst of a $10 million dolalr renovation that will result in brand-new guestrooms as well as a new lobby and new publoic space throughout the property. Currently 2 of our 6 guest floors are completed (and based on your comments, unfortunately we were not able to place you in a new guestroom) and by the end of February two more floors will be in service. The entire project will be wrapped up by the end of March, and we sincerely hope you will return this spring to experience our new look.
"Would Go Again"
The stay was nice however the construction in the main lobby was confusing and made checking in confusing.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore On behalf of our entire team, we apologize for the wayfinding confusion caused by our recent lobby construction. We are glad to report that our Lobby and Front Desk re-opened on February 4, 2015. Our $10 million renovation will continue through the last week of March, as we are now focusing on completing 2 more floors of guestrooms, as well as our second floor public and meeting space. Laura, we are glad to learn from your review headline that you would we return again, and we hope you do just that, as we cannot wait to show off our new look and new design!
Great stayGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate that we earned five stars from your recent stay, and we hope you will return again soon to stay with us again.
The hotel was under construction but it was still very clean. Everyone was very nice and my kids loved the pool. It was so close to everything even a parking lot that you can reserve on Parking Panda and save.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Michael, thank you for the great feedback about your recent stay! Our outstanding team is working hard to keep the hotel clean and well-maintained during our $10 million renovation, and we will share your comments with our staff to reinforce the great job they are doing. Our indoor saltwater pool is open daily from 5:00 am through 10:00 pm, and offers a dedicated lap lane for those who wish to swim laps. We look forward to your return once our renovation is completed at the end of March. Our new guestrooms, lobby, and public space are amazing and we can't wait to show off our new look!
"O.K AT BEST"
Hotel lobby area is being renovated, which is too bad. It had a beautiful entrance and stairway, and from illustrations it looks like they are going to ruin it. elevator wasn't working, so we took the stairs and ended up wandering through an employee-only service area in order to find the temporary "front desk." Room was OK, but when looking for an […] item I dropped behind the bed I was surprised at how long it must have been since they cleaned back there. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are surprised to read your comments about the new look to our grand staircase, which will feature new carpeting and a new chandelier, but otherwise will have the same look and feel. We apologize for the issues encountered at check-in, and we are pleased to inform you and future guests that our lobby and Front Desk are expected to re-open by Monday, February 2. We hope you will come back in April when our $10 million renovation is complete so you can experience our new guestrooms, new lobby, and new public space. We are confident that you will be raving about the Royal Sonesta Harbor Court Baltimore!
Royal Sonesta was a beautiful hotel but we couldn't get the full effect since they were under construction. I wish I would have been warned prior to staying. Rooms were beautiful and I loved how close we were to the Inner Harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the warm comments despiet the trying circumstances. Our renovations will conclude by the end of March, and our $10 million dollar renovation will prove stunning, based on the early feedback from guests who have enjoyed our first 2 (of 6) renovated guest floors. We hope you will come back and give us another try.
I wish I had known the hotel was under construction. Lobby was closed, front desk was a makeshift set-up on second floor. When it is finished, I am sure it will be fine, but it was kind of a surprise when I checked in after a long flight. Rooms are spacious and well appointed. Staff is helpful and pleasant. Hotel restaurant is nice, but pricey. Location […] is great, right on the Inner Harbor. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed our location, Explorer's Restaurant, and particularly the genuine, personalized service executed by our amazing staff. We apologize that our in-progress $10 million dollar renovation caught you off-guard, and we hope that our project did not cause an inconceninece beyond the unexpected surprise at check-in. We hope you will join us again in April or beyond so that you have a chance to experience our new look--we are sure you will rave about Sonesta!
"Perfect View of Baltimore's Inner Harbor"
I've stayed at the Royal Sonesta Baltimore on 3 or 4 occasions and particularly like getting a harbor view room: any time of the day or night, the view of Baltimore's Inner Harbor is enchanting. The hotel is currently undergoing a major renovation; the room I stayed in was not yet renovated but I expect when that is finished the hotel will be even nicer […] to stay at. I had to request that a hair dryer be brought to my room (didn't notice until I was getting dressed early on a very cold morning) and the front desk said they would take care of that right away, but an hour later it still hadn't been delivered, although one was dropped off later in the day. The bellhop was helpful with storing my luggage for a few hours and in arranging for me to have their on-call driver take me to local places for about the same price as a taxi. I will very likely stay here again, because I love the harbor view, and it's a nice place with generally helpful staff. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate your feedback, and we are glad that you have enjoyed terrific service during previous stays, though it's clear we missed the mark on your most recent stay by not having a hair dryer in your guestroom, and by responding too slowly to your request for one. The harborview rooms are spectacular, as each features a floor-to-ceiling bay window offer specactular views of both the Inner Harbor and the downtown skyline. Our $10 million renovation is on tagret for completion prior to April 1, and our new look will transform the look and feel of our property, particularly with the modern look to our new guestrooms. We look forward to hosting you again soon so that you can enjoy the amazing harbor views!
"Could of been better for the price"
There was a communication issue from the beginning of our stay. It was a bit frustrating at times.The restaurant food is pretty goodGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for sharing your feedback about your recent stay. I apologize that we weren't on the same page at the start of your stay, and we recognize that this caused you an inconvenience. We appreciate the warm comments about Explorer's Restaurant, which offers Chesapeake cuisine with a local flare and overlooks the beautiful Inner Harbor waterfront. We hope that you will return to the Royal Sonesta Harbor Court, and we will strive to provide you with a better experience on your next visit.
I have stayed at the Sonesta a number of times and always enjoy my stay. The location, right in the heart of the Harbor region is wonderfully convenient and I love playing racquetball in their racquetball court. Their pool, workout room are top notch. The hotel is undergoing some remodeling, which is not great while you're there but the cheaper price […] makes up for it. The rooms are large and comfortable but could use an armchair. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Daniel, thank you for your great comments! Each of our guestrooms will feature a beautiful new armchair as part of our $10 million dollar renovation. Additionally, the bedding will change: each room will soon feature a king size bed and a sleeper sofa OR two queen (rather than double) beds. Guests rave about our rooftop Fitness Center, which in addition to the features you've listed also features a yoga/Pilates room, hot tub, men's and women's sauna, and an outdoor sport court for basketball, tennis, and volleyball. We look forward to your next visit, as well as your review about our brand new look. Thank you for being a loyal, repeat guest!
"Close to the harbor"
The hotel is undergoing renovation, so check in is on the first floor. Room was spacious and comfortable.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore It sounds like our ongoing $10 million property renovation (through the month of March) did not interfere with your Inner Harbor experience. Thank you for he feedback! Imagine those spacious, comfortable rooms with new wall covering, new carpeting, new window treatments, new furniture and bedding, new chairs, and new touches to the bathroom! We hope you will stay with us again soon to enjoy our brand new look!
We had no running water for the entire day and was given no compensation. I would not recommend this hotel. The restaurant was over priced. The self parking was outrageously over priced. We arrived around 7 pm on a Monday and checked out by 11 am Wednesday and paid almost $50.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Joanne, we apologize that the water shutoff that was part of our ongoing $10 million renovation caused you significant inconvenience. We scheduled the water shutoff during daytime hours (when the vast majority of our guests are offsite working or exploring the Inner Harbor) during the city's slowest occupancy week of the year. These changes to our pipes and plumbing are necessary to provide the amazing new rainfall showerheads that our brand-new guestrooms will be equipped with. We are surprised at your comments about parking, as our parking prices are within the lower tier amongst Inner Harbor hotels. Being from nearby WIlmington, you are familiar with high parking costs in East Coast cities simply because of the scarcity of parking coupled with the high demand. As with most properties, our hotel neither owns nor operates the parking garage that is on our campus. The combined circumstances certainly left you feeling let down, and we want the chance to provide you with the service and the overall experience that Royal Sonesta Harbor Court Baltimore has been known for throughout the past 25+ years. We invite you to return this spring once our $10 million renovation has been completed to experience our new look.
"A Good Tourist Hotel"
First, the downside. The hotel is undergoing a significant renovation and it does interfere with the visitor experience. The check-in desk is about the size of a phone booth, and they have minimal computer capabilities (such as being able to tell if the rooms have been cleaned). However, once you get past this annoyance, I found the hotel very accommodating. […] The staff were all pleasant and willing to assist you. The room was comfortable and clean. The indoor pool, spa, and exercise area were fantastic. The hotel is within walking distance to everything in the inner harbor area. If they can get this renovation completed, it will be a first rate hotel. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Rick, thank you for your comments. We are one month into our renovation, and less than 90 days from completion. One of the benefits of being a smaller hotel (203 guestrooms) is that a $10 million dollar renovation can be completed fully within the offseason and in a very reasonable timeframe. Our temporary Front Desk will remain on the second floor of the hotel until late January, by which time our all-new lobby will be completed. Our brand-new guestrooms will begin to come online with the next few weeks as well! The same genuine, personalized service that has long been our hallmark will remain, and our location is ideal to both the Inner Harbor and the downtown business district. We can;t wait for you to return and experience our new look!
"Great potential....somewhat disappointing"
Hotel has tons of potential is located in a great place and has big rooms. However, i didn't see anything (when i booked) to indicate that the lobby was under renovation. The bellman was of little help in explaining that there was a temporary lobby on the second floor (which we had to find on our own) and the front "desk" (more of a table in a hallway) […] was not very accomodating in terms of storing our luggage since our room was not ready (we were there early). Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Daniel, we apologize for the service issues encountered. News of our renovations has been shared for months within these same Hotels.com guest reviews like the one you posted. Nonetheless, clearly you were not aware and this caused confusion during your arrival process, and we apologize. We invite you to return anytime beginnign this spring to experience our new look, featuring new guestrooms, a new lobby, and all new public space. Imagine the large guestroom you enjoyed with all-new everything....it's definitely worth a return trip to experience and we hope you choose to stay with us again soon!
"Noisey and more expensive !!!!"
We arrived at 3:30 am 12/28/14 and we get ready to check in nowhere online does it say its 100 more for a depoist. I was paying cash so this was a big issue because i didnt have alot of money. Then we find out that the hotel doesnt have free parking for paying customers. So then I had to pay another $48.00 to park my car. Maybe you should tell these […] things up front and then we couldnt sleep in because of all the construction noise at 8:00 am monday morning. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jeffrey, thank you for sharing your comments. Our parking fees are indeed listed on Expedia, and just like with every major East Coast city, there is no free parking at downtown hotels. The hotel neither owns nor manages the parking area, so those fees are mandatory. A deposit is not required unless you choose to pay in cash. We apologize that noise from our renovation--which involves very little construction--resulted in your being awakened early. We anticipate that our renovation will be completed in mid-to-late March, and we invite you to come and experience our new look!
Spent Christmas Eve on spur of the moment. We have no children and are usually alone on Christmas eve Going to royal Sonesta was a Fabulous idea! Room was luxurious, price was right. We had suite with unbelievable views of the harbor. Soaking tub was Heaven! We had room service for dinner & breakfast staff & food excellent! Really felt like royalty. […] Right down to robes & slippers. Can't wait to go again! New holiday tradition has begun. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Donna, thnak you for the glowing review! We are glad that a new tradition was born and we look forward to hosting you again in 2015. Just wait until you experience the new and improved look to our suites, as our renovations will be completed by mid-to-late March!
"A little disappointed"
The hotel itself was just ok. We arrived and the facility was under construction, (that would have been helpful information)and Friday morning there was a notice under the door that read the water would be turned off for the day due to construction.(again helpful information) We checked out a day early because of these issues. They did however credit […] the parking. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Linda, thank you for sharing your feedback about your recent stay. The hotel is undergoing renovations; however, no construction is taking place. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
"Very disappointing experience"
Our Christmas visit was a total disappointment. This hotel has no business being open during its renovation, which was not disclosed prior to our arrival. We arrived Christmas Eve and our room had no water pressure. We could not shower that evening or on Christmas morning. Our children's room had a toilet that would not stop running. Later that day, […] we all had to switch rooms. The next morning, we received a notice that the water would be on and off all day. The room itself was comfortable but in shabby condition (hence the renovation, I assume). We felt quite duped by the whole experience. We will not return. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate your sharing your feedback about your recent stay. The hotel is undergoing renovations; had we anticipated the water shutoffs ahead of time, we certainly would have taken steps to let guests know ahead of time. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
"Close to everything we needed"
Only 3 nights and there were extensive renovations that did not create a problem. Ideal situated next to harbor and close to family.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mel, thank you for noting that our renovations did not cause a disturbance to your stay. All work is taking place during the daytime hours when many guests are out of the hotel for business purposes or to explore the Inner Harbor, and the renovation does not involve an extensive amount of construction. By mid-to-late March, Royal Sonesta Harbor Court Baltimore will showcase 203 brand-new guestrooms, along with a new look to our lobby and our public space as we transform the jewel of the Inner Harbor. We hope you will return soon to experience our new look!
"Could be nice, soon"
Hotel was under serious renovation when I arrived, two times during my stay I had no water for several hours. In addition there were some fairly loud construction projects going on in the hallways. That being said the rooms were fairly well appointed and clean and you can't beat the location, however not worth the price per night with the construction […] factored in. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your valuable feedback. We apologize that our much-anticipated $10 million renovation caused a few inconveniences during your stay. By the end of March we will feature 203 brand-new guestrooms, as well as a new lobby and new public space. In the meantime, all work is taking place during daytime hours, so guests who are out of the room during the day for business purposes or to visit the Inner Harbor across the street will not be disturbed by the work taking place. Benjamin, we hope that you will come back and experience our new look and once again take advantage of our ideal location.
"Good Stay, but construction work was on going"
Every thing was very good the staff were very nice to us and very friendly. Will be back again after the construction work is finished. To see the new reception area and hobby. Our room was harbor side and it was more they I inspected it to be. Very NiceGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore George, thank you for the great review, and we apologize for any inconvenience caused by our renovation. By mid-to-late March, everything about our hotel will be brand new--and if you enjoyed your harborview guestroom, just wait until you experience the new look coming soon! We cannot wait to showcase our new look on your next visit!
I wish I knew before we paid for the room that the hotel was under renovation. No lobby and construction all over the place. The room itself was nice, although the water in the shower was scalding the first two days. They gave us complimentary bottled water, but it was only two bottles for our entire four day stay.Great fitness room.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Toby, I apologize that you were not aware of our renovation before arriving. We have been posting details concerning the timing of the renovation on our Expedia responses to guest reviews for many, many months. We are glad you enjoyed your guestroom, but we also know that you will be AMAZED by our new look on your next Inner Harbor visit. We anticipate that the renovations will conclude right at the start to the upcoming spring, and we look forward to showcasing our updated look.
Short weekend stay, downtown for Christmas festivities. Enjoyed running the harbour Saturday morning. Staff was great and our room was very comfortable. Always looking for our next time back!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Douglas, it sounds like you had a terrific weekend downtown! We appreciate the warm comments about our staff, as providing personalized service has long been a hallmark of our property. Our ideal location along the banks of the Inner Harbor lends itself not only to being just across the street from the museums and restaurants, but also means that great running and jogging areas can be found right outside our doors. Next time, ask our Concierge for the Star-Spangled map which will lead you on a fun, round-trip journey from the Inner Harbor to Fort McHenry on a vigorous run to start your day. We look forward to hosting you again soon for another quick downtown adventure!
"Nice hotel at Inner Harbor"
Checkin was professional and efficient. Room was comfortable and well appointed. Location is excellent. Will definitely stay here anytime I'm in Baltimore.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Dave, we're glad that you enjoyed the terrific service from our Front Door and Front Desk team upon arrival, along with our spacious and well appointed guestrooms, as well as our ideal Inner Harbor location within easy walking distance of all the major attractions, such as the National Aquarium and Oriole Park at Camden Yards. We look forward to hosting you again soon!
Very enjoyable. Got upgraded to a wonderful room. Only problem was getting to room from garage. Door to enter hotel was locked and didn't open even with my key.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you had such an enjoyable experience, despite the inconvenience entering the hotel from our garage entrance at night and having the key fail to operate the door. Thank you for letting us know this happened so that we can take steps to ensure that this does not happen to other guests. We are pleased that our Front Desk team took care of you by providing personalized service that included the unexpected surprise of an upgraded room! We hope you will return to stay with us again soon.
Very nice and clean hotel, well placed for access to the stadiumGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore George, we are glad you enjoyed your stay, from the cleanliness of the property to our ideal location along the Inner Harbor but still nearby to the Orioles' and Ravens' stadiums. Sorry about the tough result vs. the Chargers. We hope that the Ravens earn a playoff berth and a home game in the playoffs, and you return to stay with us to experience the game.
"Hidden jewel near Inner Harbor"
I've stayed at hotels in the area over the last few years and had a pleasant stay. However, I wanted a more indulgent stay. After searching on line the Royal Sonesta rose to the top and for good reason. This grand dame still holds her ol'world charm, but with new age amenities. The rooms are large, the marble bathrooms luxurious and room service is […] top notch. I look forward to my next visit. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore ....and we look forward to having you return during your next visit to Charm City! We appreciate your comments about our spacious (420 square feet!) guestrooms, our fantastic bathrooms, and the great service and cuisine offered by our In-Room Dining team.
"I just love this hotel"
I've stayed here several times now and it's consistently good. The staff is great and I just like the look and feel of the hotel. It's quite, pleasant and clean. It's become by "go to" hotel when I'm in B'more.Genuine Expedia guest review
Definitely worth upgrading to harbor view room! Luxurious hotel, excellent service, comfy bed and plenty of space. Housekeeping was remarkable. Lots of affordable restaurants and attractions within walking distance, and even more things to do made very accessible by the free bus, Charm City Circulator.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Meg, we are glad to hear that you enjoyed the comfort and amazing views in your harborview guestroom! We appreciate the great comments about our amazing team, and in particular our terrific housekeeping staff. Thank you for sharing the benefits of our ideal Inner Harbor location with others. We hope you will return soon t stay with us again at the Royal Sonesta Harbor Court Baltimore!
"elegance and convenience"
beautiful spacious room, gracious staff, coffee shoppe and restaurants available- steps away from the waterfront attractions-luxurious feel everywhereGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Ellen, we thank you for your feedback and for taking the time to share your experience with others. Your comments touched on so many of the hallmarks of our property, form an amazing staff who provide genuine, personalized service to guestrooms that are the largest in the Inner Harbor at 420 square feet to our ideal Inner Harbor location within steps of the business district, Orioles' and Ravens' stadiums, and of course the shopping, dining, and museums along the banks of the Inner Harbor. We look foerward to hosting you again in the near future!
The Royal Sonesta is comfortable and quiet. Beds and bedding are lovely.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate the great feedback about the hotel, particularly that the hotel is quiet despite our location right on the Inner Harbor. That's largely due to our unique design featuring a center courtyard. The design results in a hollow square setup on the guest floors, with no rooms located across the hall from any other rooms. Therefore, there is little noise that disturbs guests while they are in the rooms. We hope you will stay with us again soon!
"Quaint and Modern at the same time"
The staff was friendly, attentive and efficient. The bed was extremely comfortable The room was well done with a bit of old world charm I would most certainly return and recommend to family and friendsGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for sharing such wonderful and detailed feedback about the Royal Sonesta Harbor Court Baltimore with the travel community. We are glad to hear that our amazing staff left a memorable impression. We also appreciate the great comments about our comfortable bedding as well as the unique styling of our spacious guestrooms. We look forward to having you stay with us again in the future....thank you for spreading the word about our great Inner Harbor hotel!
"A Great Hotel"
We had a great stay at this hotel. They are eager to please, the room was clean and there were a lot of amenities. Great coffee at the take out café! Would go back anytimne.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Cheryl, thank you for the kind words! It sounds like you had a great experience staying with us along the banks of the Inner Harbor, and we appreciate that you've shared your experience with so many others. Our great team continues to be the foundation of our success, and we will share your comments with our terrific housekeeping team in particular. We're glad you enjoyed the selection of Illy branded coffees in our Formula Espresso shop! We look forward to hosting you again soon!
"Tom and Marilyn"
Nice hotel. Service was a bit slow and inexperienced in the restaurant and bar, but not bad. A three or four star experience, good, not great. Lobby staff and doorman were excellent.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Tom and Marilyn, we are glad you enjoyed your Inner Harbor experience while staying with us at the Royal Sonesta Harbor Court Baltimore. Thank you for the feedback about your experience dining in Explorer's--we will share your comments with the team as a reminder that every single guest interaction leaves an impression, and we want it to be the best impression possible. We also appreciate the warm sentiments expressed about our terrific Front Door team, including bellmen, valet parking staff, and doormen--we will also share your review with this team. We hoe you will return to our Inner Harbor hotel in the very near future!
Amazing as usual. Hotel staff are incredible! 5 stars all the way!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Lisa, based upon your comments, it sounds like you've stayed at our hotel before. We thank you for commenting on the great service you received from our amazing team, both on this recent stay and in the past. We encourage our associates to deliver genuine, personalized service and it sounds like you left with a memorable experience. We look forward to hosting you again the next time you visit the Inner Harbor!
Hotel is older. Bed was very hard - I asked for a mattress topper and was told housekeeping did not have them.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Karen, thank you for your feedback. Some great news--our $10 million renovation kicks off in early December, and by the start of this upcoming spring, our guestrooms as well as our lobby and public space will be brand new! That includes new beds, linens, wallpaper, carpeting, and furniture, as well as renovations to guestroom baths. We hope you will return to experience our new product, and provide more valuable feedback.
"nice hotel,close to the harbor"
very good location,close to harbor,national aquarium,a lot of seafood local restaurants,very delicious local crab cakes,from hotel very good scenic view on the harbor easy commit to everythingGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great feedback! We appreciate your comments about the ideal Inner Harbor location of our hotel and the resulting majestic water views! We also thank you for the comments about the great surrounding area, which is filled with great restaurants and attractions such as the National Aquarium. We hope you'll stay with us again the next time you visit to explore the Inner Harbor!
"Wedding Night Stay"
This stay was for our wedding night in a Junior Suite. The suite was amazing and the front desk had champange and chocolate covered strawberries delivered to our room! We enjoyed our night before we headed off to our honeymoon. Many thanks to the team at the hotel for making it a great night!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Congratulations to you both! And what an amazing touch to return from your honeymoon, no doubt busy following your big day and time away, and take the time and effort to not only share your feedback with the travel community but also to commend the staff at the hotel! We are glad our associates were able to add their personal touches to your special day to leave you with more lasting memories. We hope you'll be back in a Junior Suite in 2015 on the occasion of your first of many wedding anniversaries!
"Great place to stay in Baltimore"
Perfect location near science museum area of inner harbor. Excellent meal at Explorer's restaurant in the hotel. Spacious, clean, and comfortable room.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Paul, it sounds like you had a great time visiting Charm City recently! Thank you for the great feedback regarding our ideal Inner Harbor location, the great food enjoyed at Explorer's overlooking the waterfront, and the wonderful comments about the size, comfort, and cleanliness of your guestroom. We hope you'll return soon to stay with us again!
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