Hotel needs an upgrade. The room we had was large but the carpet had a huge water stain (makes you wonder how or why). I called ahead to make sure the room was ready (based on previous reviews) because my son vomited in the car and we were still over an hour away. Thankfully it was but a guest was complaining about his wait while I was checking in. We […] all woke up the next morning sneezing and congested - must've been a lot of dust blowing out of the ac. I didn't mind that the shampoo/conditioner/gel was in a dispenser on the shower door. Better for the environment. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Michelle, the upgrade you are suggesting kicks off the first week in December, with an expected completion date in March. We will feature brand-new guestrooms, a new lobby, and all new public space. The water stain you are referring to on your guestroom carpet is not a water stain, but rather the look of a worn carpet that has lost its fibers. I am glad that we set aside a room for you so that you could check-in right away under the difficult circumstance of your son getting sick on the car ride. We appreciate the sentiments expressed about our environmentally friendly amenity dispensers as well. We are grateful that you rated the hotel as 4 stars despite the challenge with the carpeting. We hope you'll return in 2015 to check out our new look!
"Good ;ocation outdated"
Title says it all/ Convenient but old...needs updatingGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the feedback about our ideal location. From our property, you can easily walk to all the major Inner Harbor attractions, as well as to Oriole Park at Camden Yards and to M&T Bank Stadium. Water taxis and the Charm City Circulator will connect you to iconic Charm City neighborhoods such as Federal Hill, Canton, and Fell's Point. Please come see us again in the spring or next summer when our multi-million dollar renovation that kicks off this December has been completed. You will love our new look!
Rooms were overpriced, for that type of a room. Rooms were old, and dated, musty. Furniture was old and beat up, fridge was tiny and so old it was full of caked up ice, from not being self defrosting. Very disappointed. But I must say everyone at the hotel was friendly and helpful.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Tony, we appreciate your candid feedback. Thank you for stating that our team took care of you and provided the genuine, personalized service that the Royal Sonesta Harbor Court Baltimore is known for. Regarding the guestroom you stayed in, we receive much praise for the cleanliness of the hotel and for the maintenance our amazing Engineering team does to keep the property in great condition; however, we absolutely recognize the need for a renovation, particularly to our guestrooms. We are pleased to announce that the full property will undergo renovation beginning in early December 2014, with the entire project expected to be completed by April 2015. Our guestrooms will feature new carpeting, wallpaper, drapes, bedding, and furniture, and our public space and meeting space will receive an entirely new look as well. We invite you to return next spring or summer as we unveil a great new product to match the wonderful service you've already experienced!
The staff is incredible. Very welcomimg and accomodating. Carpets were water stained in my room and throughout the hotel. Bathtub also had some mold.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate the great comments about our terrific team! We are honored to receive such a high rating of your experience despite the challenges found in your guestroom. Beginning early this December, we embark on a complete renovation of the entire hotel. By the start of spring 2015, we will feature entirely new guestrooms, as well as a new lobby and new public space and meeting space. When you return next summer, the quality of the guestroom will match the high level of service you experienced. We are so excited about the changes forthcoming and we hope you'll come back soon to witness our new hotel, and rave about it in your next review!
Very nice hotel and location is great!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jill, it sounds like you had a terrific trip to our Inner Harbor hotel! Thank you for the thoughtful feedback about the property and particularly our ideal location just across the street from the waterfront attractions. Hopefully you booked harborview accommodations to take advantage of our breathtaking views--if not, then just another idea for your next trip back to see Baltimore again!
Eveyone was so helpful. Special thanks for excellent service the conciergeGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Rose, we are glad to learn that our terrific team enhanced your visit to the Royal Sonesta Harbor Court! We believe that our team is what separates our hotel from the other Inner Harbor properties. They truly put the 'charm' in the moniker 'Charm City'! We hope you'll join us again the next time you visit the beautiful Inner Harbor!
Very pleasant. Staff friendly and helpful. Would like to have had more shopping area choices but overall I was very pleasedGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for rating your experience staying with us at our Inner Harbor hotel as 5 stars, B Wallace! We appreciate that you recognized our amazing staff for providing the genuine, personalized service we are known for, We agree that Baltimore could benefit from more shopping choices downtown; however, we have some incredible shopping malls just outside the city in all directions. Our Concierge can assist you in planning shopping excursions on your next trip to Charm City.
"perfect hotel for a stay in the inner harbor"
Arrived early and room was ready. courteous, profession and very friendly front desk staff. great views of inner harbor as promised when booking. Would definitely stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are glad to hear that we were able to check you in early! It sounds like a great check-in experience set the tone for a great stay. We will share your comments with the Front Desk team, as the team members there do an amazing job everyday and deserve this praise. We can;t wait to host you again in the near future!
"close to Inner Harbor"
Close to Ballpark, shopping, parking, science center, Aquarium, dinning, Inner Harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Marty, thank you for pointing out that one of the best things about the Royal Sonesta Harbor Court is our ideal location so close to Oriole Park at Camden Yards, as well as the museums, shopping, dining, and attractions along the renowned Inner Harbor. Many guests enjoy parking their car with us and discovering that they won't need it for days due to the attractions that are within walking distance, as well as the other great spots that can easily be reached via a fun water taxi system. We hope you'll be back to stay with us again soon!
"Pretty Nice Hotel"
They could have used some furniture polish to make the room look less warm, but otherwise a nice stay at a conveniently located hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Erin, we are happy that you enjoyed your stay with us. Thank you for the great comment about our location. We are within walking distance of all the Inner Harbor attractions such as the Maryland Science Center, National Aquarium, and Harborplace, and in walking distance of Oriole Park at Camden Yards and M&T Bank Stadium. Regarding our guestrooms, we will begin a complete property renovation starting in early December, and by the start of Spring 2015 we will be excited to showcase an entirely new look to our hotel! We welcome you back to experience our new look very soon!
Great location right across the street from the inner harbor. Room was clean and comfortable restaurant had very good food parking right behind the hotel had a wonderful mini vacation.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Joe, we are glad to hear that our amazing location, your spacious and clean guestroom, and a superb dining experience all led to an enjoyable mini vacation. On your next visit, you'll have to plan to stay a few extra nights so you can take further advantage of all the things to do and see in Charm City!
Beautiful property and great location to access the stadiums and Inner Harbor. Rooms could use a little update but everything else was great.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mark, thank you for a terrific review as well as your candid comments. Great news: our property will undergo a complete renovation that will kick off in December 2014 and we expect to finish in March 2015. Our guestrooms will be entirely new, as will our lobby and public space. The next time you return to our amazing location, we will have a completely new look. We can't wait!
"Royal Sonesta Inner Harbour is so Groovy!"
It was lovely!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed your Inner Harbor adventure at the Royal Sonesta Harbor Court Baltimore! Thank you for taking the time to share your experience. We hope you'll return to stay with us again soon!
"Good location; several issues with hotel"
Close to conference center. Walk a little unpleasant with bathroom waste in stairwell of skywalk. Hotel - 2 of 3 reservations not honored as booked even though rooms were prepaid - one lost king bed, one lost harbour view. Refused to refund difference in price and only offered free drink/breakfast - hardly the difference in price of harbour view and […] view of brick wall for 3 days. Apparently others having same problems as lots of angry people at desk on check in. Apparently catering to wedding party. 7 requests for foam pillows ignored until finally told they didn't have anymore. At check out it was "suggested" it was my fault for not listing foam pillows on my registration page. Warning - if allergic to feathers - all pillows AND comforter are feather. Given the large number of hotels in the area we wouldn't stay here again. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore On behalf of our entire team, I apologize for the experience you had while staying with us. We are typically filled to capacity throughout the summer, and especially on weekends, so we are used to providing great service to a full house and the issues you described are highly unusual. While we understand why you would want to stay elsewhere based on this experience, we hope you will reconsider and give us another chance. As evidenced by the glowing reviews you see throughout this site, we don't fail at delivering great service very often. I am confident that your next stay will deliver a much greater experience and we hope you'll give us the chance to prove it.
"walking distance to area sites"
Myself, grown kids and grand baby spent 5 days in Baltimore Inner Harbor area as a small family get away. The rooms were clean , the beds were comfortable. Bed linens and towels were clean. The staff was extremely nice and helpful. We did have a problem with the air conditioning in one of our rooms, however hotel management responded quickly and sent […] a tech to fix. We had to wait until the next morning for a part but they brought a fan for use that night and offered another room. We choose the fan. The Indoor pool and hot tub were relaxing and my kids enjoyed the workout room and equipment. They even played some basketball outside. We enjoyed our visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Julie, thank you for sharing your experience via a thoughtful review--we appreciate it! We apologize for the issue with your air conditioning, and we are glad to hear our staff was able to offer more than one solution. We are happy to hear that your overall experience was pleasant enough to overcome the unforuntate maintenance issue. We hope you'll be back again soon!
Excellent value in a hotel perfectly situated on the water frontGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Charles, we are so glad you enjoyed your experience! Thank you for your warm comments about both our amazing Inner Harbor location as well as about the value you received in relation to the price paid. We hope you'll be back soon!
"Paid for the view, room not up to par"
We had two double beds which were not really double beds, one chair at the desk, no other place to sit besides the bed. But beautiful view and close to science museum which is what made me book it.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for staying with us, and thank you for your feedback. Our room types consist of one queen bed, one king bed, or two double beds. However, we will be undergoing a multimillion renovation beginning in early December, and by next spring our guestrooms will feature one king bed and a sleeper sofa, or two queen beds! Thank you for the great comments about our ideal location along the Inner Harbor and the gorgeous views that are a result of our location. We hope to have you back next spring or summer to experience our brand-new guestrooms and hotel!
"Ease and comfort"
My husband, daughter, and I were in Baltimore to visit Johns Hopkins University as a possible college choice for our daughter. Location was perfect to introduce our daughter to the Inner Harbor and enjoy its amenities. Hotel staff was very friendly and helpful and room was clean with nice amenities. Loved the way the mirror in the bath had its own light […] built in. Would stay here again. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Linda, we are glad to read that your stay with us went well. We hope your daughter is admitted to Johns Hopkins so that she can receive the best education in the world, and you'll be able to visit us again and again for the next 4 or 5 years! We really appreciate your great comments about our location, our staff, and particularly about the wonderful housekeeping team at our hotel.
Staff was excellent. Hotel was amazing and so close to everything. Go with the valet parking. Worth the cost. Can't say enough about this place.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jay, thank you for a terrific review! We really appreciate the warm comments about our amazing team, as well as our ideal location. We hope you'll come back to visit us again soon so that you will in fact have more to say about us!
"We will be back for another stay next time around!"
My wife and I decided to pick the Royal Sonesta Harbor Court Baltimore because of it's location. I was going to attend the Firehouse Fire Expo at the convention center and she was going to do some walking around at harbor place in the meantime. Anyway, we did find a few other hotels less expensive but not as close to the harbor. So we tried the Royal […] Sonesta. We were both pleasantly surprised as how very friendly the entire staff was and how nice the Hotel is. Our room was spacious to say the least, the bathroom was nice, clean and appointed well. The bed was really comfortable which was especially good because my wife has a very bad back, (she had a severe back spasm about two weeks prior while we were on vacation). Our room was facing the court yard which was a nice pleasant view away from the street noises and sirens. We really did enjoy our stay at Royal Sonesta and will return! The little coffee shop in the front was a neat little perk too and the girl behind the counter was very nice! I would like to make one simple request, put another movable chair in the room for the other person to use while sitting at the desk searching the Internet for things to do and places to eat. Dragging the stuffed chair across the floor to the desk was a bit comber sum ... oh and maybe adding a small table for the room would be a nice touch! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Lyle and Christine, thank you for the amazing detail in your review! We are so grateful that you took the time to not only rate the Royal Sonesta Harbor Court, but that you much so much thought and consideration into your comments. Beginning early this December, the hotel will undergo a multimillion dollar renovation that we anticipate will be completed by mid-March. This project will include the re-design of our lobby and public spaces, as well as brand new guestrooms that take into account several of the items you've suggested via your review. We hope that you'll return next year for the Firehouse Expo and stay with us again, this time in our brand-new property!
"Had a great time!"
The room was spotless, a #1 priority for me! The staff was very friendly and very helpful! The Royal Sonesta has a charm about it that you don't find in cookie cutter hotels. It is very close to everything in the harbor area. I recommend that you park and leave the car at the parking lot suggested by the hotel. You can get to everything in the harbor […] area by walking or taking a water taxi. We would definately stay at the Royal Sonesta if we visit Baltimore again! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Leslie, thank you for a fantastic review that we've already shared with our entire housekeeping team! We especially appreciate the warm expressions about our great location and our charm as a small hotel that is not part of a large chain. We can;t wait to have you return soon! Thank you for spreading the good word about the Royal Sonesta Harbor Court Baltimore!
"Great Inner Harbor Location"
Very nice hotel on the inner harbor. Common areas a bit dated and in need of an upgrade, but the room was clean and bedding was excellent. Coffee machine and safe in the room was also a plus. Thee pool, yoga room and fitness center were nice. Needs more than one bike however in the fitness center. Adjacent parking garage was convenient too!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for a wonderful and thorough review! We are especially pleased with your comment about the coffee machine, as not many properties offer a Keurig with K-cups in guestrooms! I highlight that because future guests reading my comments will now know to bring their favorite k-cups for a personalized, home-like start to their day. The property will undergo a full renovation beginning at the end of 2015. We will completely update our lobby and public spaces (including meeting rooms) as well as all of our guestrooms. Stay tuned for details!
"close to Camden Yards and Inner harbor"
Beautiful, comfortable room. Excellent service from the staff, who were also very friendly.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great review! I'm guessing based on your location and the timing of your review, you were visiting Charm City to see the Yankees take on the Orioles. We are glad that our amazing team took great care of you, and we thank you for the great comments about your guestroom experience and that you appreciated our close proximity to Oriole Park at Camden Yards, which is about 4 blocks from our hotel. Come back soon!
Stayed for 4th July fireworks. Had to be best view in Baltimore. Restaurant good value for dinner, but under-staffed. I'd read reviews saying hotel had seen better days, but it was fine and Inner Harbor is right at the door.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad we helped in your Independence Day celebration! Thank you for feedback about Explorer's staffing....I suspect you dined with us on July 4, one of the busiest nights of the year because of the incredible views you mentioned. We will make note of that for next year (and July 4 is on a Saturday in 2015 so we will be very busy once again!) Thank you for the comments about the condition of the hotel.....next summer when you return you will be treated to an entirely new hotel experience! Stay tuned for details!
"Hotel in the Harbor"
Last year, I paid a fortune to stay at a hotel in the Harbor and was highly disappointed, so needless to say, I was a bit wary when making a reservation with another downtown hotel. The Rotal Sonesta not only exceeded my expectations, it was by far one of the loveliest hotels I have ever stayed in, and I travel a lot. From the moment I pulled into the […] valet til checkout, the staff couldn't have been more friendly and helpful. The hotel itself was immaculate and elegant, and the rooms were spacious and clean. I highly recommend the Royal Sonesta. It is five star luxury at a three star price. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Theresa, your comments made our day! We printed your review to share with our staff during our daily lineup meetings so that our entire team could share in your wonderful praise! And as your review makes clear, it all starts with a wonderful staff. We aim to hire the right people so that we only have to worry about training for job-related skills rather than hospitality skills. We're glad our efforts are reflected in the way our team treats our valued guests!
The hotel is in a great location at the Inner Harbor. The staff was not only friendly but also accomadating on every level from the valet, to front desk, to maid service. My only one suggestion would be a facelift on the womens lockeroom.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are thrilled you enjoyed your stay in Charm City, and we thank you for taking the time to review our hotel. We really appreciate that you highlighted our terrific team--they make all the difference, and our team is one key point that differentiates our hotel from all the other Inner Harbor hotels. Thank you for pointing out that the women's locker room needs some love; late this fall, we will start an extensive renovation to the property--when you return next year we will have a brand-new look to the entire property!
"Happy Family get away"
My family wanted to go to Orioles game and thought we'd spend the night downtown. We ended up relaxing the night instead of rushing home. We have stayed here before and we just love it. The entire staff from valet parking to room service, even the lifeguard at the pool are sincere, polite and very helpful. My kids felt like royalty and are begging to […] return. The pool facilities are wonderful and the outside area is not only beautiful but relaxing. We are coming back just to hang out at the hotel next time. Worth every penny. Thank you! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore You made our day, Michele! Thank you for a glowing review that highlights our terrific team and our fantastic facilities. We can;t wait to have you back soon!
We stayed one night with our two children. The hotel was nice and the staff was friendly. We chose the hotel to be in walking distance to the Aquarium, and it was perfect. The pool wasn't the nicest, but the kids didn't mind it. We would stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steph, thank you f or the five-star review as well as the warm comments about our great team and amazing location. We're glad you plan to stay with us the next time you visit Baltimore.
"Perfect place to stay in the Inner Harbor"
The view from our Inner harbor room was awesome. And it was the perfect location to put your car in the garage for the weekend and walk and water taxi the rest of the time.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Helen, thank you for taking the time to share your experience--and thank you for the 5-star review! Our locaiton is right on the Inner Harbor as you mentioned, meaning that we are within easy walking distance both from the Inner Harbor attractions (National Aquarium, Harborplace, Maryland Science Center, and of course the water taxi to connect to neighborhoods such as Fell's Point and Canton) and the Camden Yards sports complex. What a great spring/summer idea--leave the car and for the neighborhoods that are far, take the water taxi! It sounds like a fun time was had by all! We hope you'll return soon to see even more of Charm City!
Easily the nicest hotel I have ever been to - from the decor to the treatment by the staff to the location (essentially right on the water of the Inner Harbor). We had an amazing time on our stay and would highly recommend this hotel to everyone else. P.S. get an harbor view roomGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Wow, you just made our day....the "nicest hotel" you've ever stayed in! THank you for mentioning how great our staff is. While we believe our location to be the best in the Inner Harbor, our staff is what truly puts us over the top. We're glad you were well taken care of, and we hope you'll be back soon to stay with us again.
"Nice hotel close to the inner Harbor."
Had a great time, beautiful hotel directly across the street from the inner Harbor.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed staying at the Royal Sonesta Harbor Court! As described, we are directly across Light Street from the Inner Harbor, meaning that both Harborplace and the Maryland Science Center are right across the street from our location. And of course many of our guestrooms and all of our suites offer amazing harbor views!
"Adequate Hotel, but not for the Price"
For a hotel that used to be the Intercontinental, it's gone downhill. The lobby areas are quite outdated. The rooms are above average, but the - the room rates are above average. Compared to other hotels in the area - it all depends on what you value in a hotel. The restaurant (for breakfast) is terrible. Food service is way too slow. I'm the only one […] sitting there, and it takes almost an hour to get my food. When I complain, they tell me that room service guest get priority. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your feedback. We certainly apologize that we did not live up to our normal standards of excellence. I am pleased to announce that the hotel is scheduled for a complete renovation beginning at the end of 2014, and we expect to wrap up in very early spring 2015. The entire property, from guestrooms to meeting space to the lobby will be transformed. We hope you'll be back to see and experience our new look!
Our room was freezing. The AC could not maintain a 71 degree room and was blasting cold air. It was 66 degrees all night and that's a little too cold for our taste.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the feedback. We certainly apologize that your room was too cold for your liking. We understand that it is not convenient at all to call for service in the middle of the night, so we were unable to make the proper adjustments during your stay I'm sure. Hopefully you reported the issue at checkout so that the next guest was spared from the same level of cold air. We hope that you otherwise enjoyed your stay in Charm City and that you'll stay with us again!
"Beds are horrible."
Very old hotel with bad beds. House keeping did not give cofee and sugar in room.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Nilesh, we apologize that you were not comfortable in your guestroom! The hotel debuted in 1986, so we are actually one of the newest hotels along the west side of the Inner Harbor. We will undergo a complete transformation beginning at about the end of 2014, with the entire project slated to be complete by the start of spring 2015. We hope you'll return and give us another chance to make a better impression.
"Convenient to Inner Harbor"
Enjoyed our two-night stay with short walk to Inner Harbor activities.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to review the hotel and for highlighting our ideal Inner Harbor location! Just across the street, guests will find the Maryland Science Center, the Visitors Center, and the shops and restaurants of Harborplace. Only a few blocks further are the National Aquarium, Port Discovery Children's Museum, and the Top of the World Baltimore. And of course, just a few blocks behind the hotel are Oriole Park at Camden Yards and M&T Bank Stadium. We are proud to have such a great location to serve as a base for guests who want to explore Charm City!
"Classy hotel close to the harbor"
This hotel was clean, staff was friendly, and recognized me as a VIP Elite member - which gave us an automatic upgrade to a harbor view room (very nice)! The rooms were up-to-date and decent sized. We ate breakfast in the restaurant and it was fabulous - I recommend the zucchini bread French toast. Our (female) server was so nice and friendly - unfortunately […] I did not get her name. The hotel is across the street from the harbor and within walking distance of many restaurants and attractions. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Amy, Expedia and its affiliates have long been great partners to the Royal Sonesta Harbor Court, and we are always happy to take great care of VIP Elite members! Thank you for highlighting our wonderful location, our amazing staff, and one of the treasures on our Explorers' breakfast menus! We hope you'll return to stay with us again soon.
"Nice hotel overlooking Inner Harbor in need of TLC"
Front desk staff is attentive. Room service is too slow. No HBO or other premium cable Free Internet service. Breakfast is disappointing, e.g., soggy toast, undrinkable coffee. Illy cafe on site has better coffee. In general, maintenance needs to be improved.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Monica, thank you for your honest feedback. Later this year, we will undergo a complete renovation of our guestrooms and all of our public space, and by the spring we will have a completely new look. We appreciate your feedback about the opportunities in our food & beverage departments and we will address your comments with the team immediately, as of course these are areas where we can demonstrate immediate improvement. We hope you'll choose to return after our renovation is completed!
The hotel is very nice, but is very 1980s traditional nice. The restaurant bar and dining room leave a lot to be desired. The are old, dark and out of the way (on the 2nd floor). The front desk had just one person staffing it, despite it being a sold out holiday weekend. The room was clean with a great view and good bed linens.The decor is not my style […] (Think Laura Ashley circa 1982) Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steve, thank you for your candid feedback. We agree with your sentiments, and in fact we are planning an exciting makeover to all 195 guestrooms and suites as well as our public space. The project will kick off in December and we expect to have a brand-new look to our entire hotel by March 2015! We hope you'll come back and see us again soon.
"Great location, but that's it"
We chose the Royal Sonesta because of its excellent location and because its expensive rates implied better comfort and quality than its nearby competitors. In the latter regard, we were very disappointed. The room was simply not up to the standard of a hotel in that price range: sparsely furnished with damaged furniture, stained carpeting, and cheap […] bathroom fixtures. The lobby and corridors were freezing cold. We will give the competitors a try on our next visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Alessandro, thank you for taking the time to share your feedback. We are disappointed that you did not enjoy your stay, but we are excited to share great news that will address your comments: by December, we will embark on a multi-million dollar renovation that when completed by early next spring will result in brand-new guestrooms and public space throughout the hotel. We hope you'll come back and give us another try!
Couldn't have asked for a nicer hotel and staff! Made our weekend even more memorable!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Preston, we're so happy that our amazing staff helped contribute to a memorable anniversary celebration! We hope you'll be back to see us again, whether it's to go sightseeing on the Inner Harbor or to s[pend your next anniversary with us! Thank you for the great review.
Way too expensive for the overall package.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are sorry to read that you were not happy with the value received in comparison to the price you paid. We are pleased that you still had a pleasant experience staying with us, as evidenced by your overall four star rating. Thank you for the headline about our convenient location, as we are in walking distance from Oriole Park at Camden Yards, M&T Bank Stadium, Harborplace, the National Aquarium, the Maryland Science Center, and so much more.
"Hanging out at the Harbor"
Location was great. Directly across from the Harbor, so the evening view was awesome, because we purchased a harbor view room. Parking is not validated, which striuct me as a bit odd, considering the room prices! $26.00 overnight or 8.00 an hour. $36.00 overnight if you choose valet parking? The carpet in my room had big dark spots in it and there are […] no balconies which would have made the view spectacular. I would probably select a different place the next time that is directly on the harbor, as this one was across a very busy street. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Lynne, thank you for commenting about our great location! We apologize that your stay was not up to par. Please be aware that we are planning a complete property renovation beginning late this autumn that will result in completely new guestrooms. We hope you'll choose to return next year to experience a brand-new property! Regarding the other two issues you've mentioned: parking is charged at all Inner Harbor hotels (we don;t own our parking garage), and none of the hotels at the Inner Harbor have balconies.
Hotel needs updating, staff were extremely pleasant and accommodating, very friendlyGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for staying with us and for taking the time to review our property. We appreciate the kind words about our amazing team! We will have great news about our upcoming renovation plans in the very near future--please stay tuned to this space for the news about exciting changes!
"Nice Birthday weekend."
We were upgraded to an executive suite which was wonderful. Location is great. Staff very friendly and helpful. Lobby, restaurant and lounge were first class. Very elegant hotel.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Mim, we are pleased to learn that our amazing staff was able to provide an upgrade to a suite that made a special weekend even more memorable! Thank you for taking the time to share your wonderful experience with so many others. Please come back and visit us again!
Stuck in the hotel for three days in a rain and wind storm. Stayed in the first night and ate at the hotel. We weathered the storm the other two nights.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jackie, we are pleased that you enjoyed the hotel so much despite the unfortunate weather circumstances during your visit. We hope you'll be back soon to see us again, because there are so many attractions within easy walking distance of our proeprty such as the National Aquarium, Maryland Science Center, Harborplace, Oriole Park at Camden Yards, and dozens more. Check the 7-day weather forecast and give us another try!
"Great location and good service"
Had a nice two day stay with my family. Room service menu was pretty limited. Staff was very helpful and welcoming! Nice room and bath.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mark, thank you for taking the time to review the Royal Sonesta. Our grat staff is always willing to go the extra mile, so during your next visit if there's a particular dish you're looking for that you don;t see on the Room Service menu, simply ask us for it. Our culinary team adapts to meet specialized diets (with the world-class Johns Hopkins Hospital nearby, we are used to working with specialty diets) and if we can make it we will! We are glad you enjoyed your spacious guestroom and marble bath (all of our bathrooms feature a flat screen television, by the way!)
"My only complaint"
When checking in, despite informing them a week prior to my arrival that I would need a late check in, they did not have a room with a king bed as reserved. When asked why, I was informed that was the problem when booking my room with a third party like Expedia. They gave me a nice room with two and changed my room to the proper one the next day. Everything […] else was very nice. Just did not like the desk clerk blaming their mistake on Expedia, especially when I called the hotel and confirmed my reservation and late check in. I just chalk it up to an inexperienced desk clerk rather then the hotel policy. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate that we earned a five-star review despite the unfortunate experience at check-in, for which we certainly apologize. Your instincts are absolutely correct: our failure to deliver the king bedded guestroom you reserved has nothing whatsoever to do with your choice to book through Expedia, and for a staff member to suggest that is certainly disappointing. We thank you for bringing this to our attention--we will immediately share your review at our daily pre-shift meetings throughout the next few days to help reinforce our standards. We hope hat because of your overall experience with us, you'll come visit us again soon.
"Great hotel in a great location."
Great view of the harbor. Extremely close to attractions around the harbor including the National Aquarium.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore D, we are glad that our ideal location served as your home away from home during what we hope was a fun visit to the Inner Harbor! Besides the National Aquarium, we are within easy walking distance of Harborplace, the Maryland Science Center, Port Discovery Children's Museum, Ripley's Believe It or Not Museum, Oriole Park at Camden Yards, M&T Bank Stadium, Pier Six Concert Pavilion, an dozens of other great Charm City attractions. We hope you'll be back soon!
"Great Old Style Hotel with a Waterfront View"
Location was excellent for everything at the Baltimore Waterfront, the staff was fantastic. Always saying hello and having a smile. Everything was clean and very comfortable. Some of the furniture was not my style but I cannot hold that against them. I plan on using them again for our next trip down.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Kristen, thank you for the terrific review. We appreciate that you've highlighted the service from our amazing staff, who, as you experienced, truly love what they do! Regarding the furniture style, be on the lookout for news about our upcoming renovation--we think you'll LOVE what's coming ahead! We hope you'll be back to see for yourself!
"Nice hotel near harbor"
Clean room with plenty of space. Close walk to the harbor and other amenities.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great review highlighting our wonderful location, great housekeeping team, and the ample size of our guestroom (the largest rooms in the Inner Harbor). We are within easy walking distance of the major attractions, including the National Aquarium, Maryland Science Center, Harborplace, and, of course, Oriole Park at Camden Yards. We hope you'll be back to see us again soon!
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