All hotels in Baltimore, Maryland, United States of America
1 room, 2 adults
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550 Light Street, Baltimore, MD, 21202, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 959 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Delightful location, Helpful staff"
I stayed at the Royal Sonesta to be downtown to hear a concert at the Modell Performing Arts Center. My stay was delightful. I had a relaxed and tasty dinner in the restaurant before leaving for the show. The room was comfortable. and remarkably quiet. The view of the harbor from my window was special, both in the daylight, and when I returned to the room at night and saw the harbor and city lights. I had to leave unexpectedly early the next morning, and the staff was helpful in expediting my departure. I will definitely stay at this hotel again.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Karen, thank you for the thoughtful feedback about your recent stay at the Royal Sonesta Harbor Court Baltimore. We are glad that you enjoyed dinner in Explorer's along with your brand-new guestroom! The views of the Inner Harbor are amazing for sure, and we appreciate that you commented that the guestroom was quiet despite our downtown location. We're sorry to learn that you had to depart earlier than anticipated, but we are glad to hear that our terrific team took care of your needs so quickly. We can't wait to have you return to stay with us again soon, hopefully for a longer visit!
Other trip Apr 20, 2015
Karen
US
4.0 / 5Excellent
"Royal Sonesta"
Beautiful views of harbor, newly renovated rooms. Free bus service (Charm City )convenient to hotel takes you to attractions. Parking expensive Would definitely recommend staying here
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Jeannette, thank you for taking the time to provide feedback from your recent stay! As mentioned, all 203 guestrooms and suites are newly renovated, with brand-new furniture and bedding, plus new carpeting, wall coverings, window treatments, artwork, lighting, and some bathroom upgrades. Our parking costs are $26 per night for self parking and $46 per night for valet parking, which are comparable costs to all Inner Harbor hotels. We hope you will stay with us again soon!
2 night family trip Apr 10, 2015
Jeannette
US
2.0 / 5Fair
The hotel itself is very beautiful. The front desk workers and those in the lobby were friendly and doing the best they could. However, check in was hectic. There were many events occurring at the hotel, which is understandable. What is not is the fact that I could not get into my room for almost two hours past check in time. The hotel offered no explanation.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for staying with us, and for complimenting the Front Desk team for their efforts during a very hectic weekend. We faced some operational concerns this past weekend, April 10-12, as we faced our first sellout weekend since our renovations began in early December. While all 203 of our guestrooms and suites are now fully renovated, the renovation team spent last week working on "punch list" items and because of this the guestrooms were turned over slowly to the hotel team this past Saturday, causing the delayed check-in process. We apologize that these delays impacted your stay, and we hope you plan to return so that we can showcase the high level of service that has long been our hallmark.
Other trip Apr 13, 2015
A Traveler
US
1.0 / 5Poor
"Bad Experience.... would NOT go back!!"
The location of the hotel is ideal and is a few blocks away from the Inner Harbor with lots of restaurants and shops. Unfortunately that is the only good part of the hotel. It took us over an hour to check-in to the hotel. The hotel staff did not apologize for the long wait or acknowledge the fact that they had a lobby filled with frustrated guests waiting to check-in. The guest checking-in next to me had an issue with their reservation (wasn’t in the system), so no one paid attention to me. I asked about a late check-out to compensate for the wait, and the staff member simply replied with “hmm call down in the morning and ask”. When we finally made it to our room, we found hair over the bathroom sink, shower, and toilet. It did not appear to be cleaned very well. We asked the front desk to call for a taxi for dinner for us, and when we got to the lobby they said wait outside for the taxi. Well what do you think we did….. wait! The taxi cab never showed up, so after 20 minutes (after they should have been there) we took matters into our own hands and called for an UBER. When I checked-out the next day, I told the front desk about my experience and all I got was “sorry”. For the amount of money I paid for my hotel room, I was EXREMELY disappointed in the staff and hotel all together. I would NOT recommend going to this hotel, unless you want to overpay for a poor experience. Very disappointing….
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We certainly apologize for the poor experience that you had staying with us this past weekend. As you are undoubedtly aware, we are at the very end of a months-long $10 million renovation. This past weekend represented our first sellout weekend since prior to the renovation kickoff, and as you experienced, we faced delays in gettings rooms back into service. All guestrooms and suites have been fully renovated, but our renovaions team spent the first third of April completing "punch list" items on the guestrooms and suites. As these items were being completed over the weekend, the guestrooms were released back to us, most of them late in the afternoon on Saturday. We obviously did not anticipate these delays, and we certainly should have done a better job communicating the cause of the delays. The ladies and gentlemen at the Front Desk did their best to make the most of a tough situation that was certainly not their fault, and again, we apologize for the impact this had on your stay. We certainly hope you plan to return so that you have the opportunity to experience our hotel without the renovation taking place.
Other trip Apr 13, 2015
Stacey
US
4.0 / 5Excellent
"Very clean and spacious room"
We rented 2 rooms for our stay. Both were very clean and large. Hotel foyer looked dated but it did not matter to us as the rooms were very nice. Foyer restrooms were also very clean. We enjoyed our stay and would come back.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad to hear that you enjoyed your brand-new guestrooms as well as our team's attention to detail in maintaining a clean property. Our guestrooms, starting from 420 square feet, are the largest and the newest along the Inner Harbor! We look forward to hosting you again during your next visit to Charm City!
Other trip Apr 12, 2015
Teapot
US
4.0 / 5Excellent
"Great location, comfortable hotel."
We enjoyed our stay at this hotel. All of the staff was very friendly. The room was quite large and comfortable. The pool area is very nice, and the salt water pool is so much better to have in place of the usual, chlorine laden hotel pools. Location is great for all the Inner Harbor activities. The only one thing that was a negative for me were the toiletries, with a very heavy coconut smell (body wash, shampoo, etc.) I would stay at this property again (just would bring my own shampoo).
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for sharing such detailed feedback with your fellow travelers. We appreciate the warm comments about our terrific team--for nearly 30 years, service has proven the hallmark of our hotel and we are glad our staff continues to shine! At 420 square feet, our brand-new guestrooms are the largest along the banks of the Inner Harbor. Our indoor saltwater pool as well as our hot tub feature expanded hours (open daily from 5:00 am through 10:00 pm) and the pool features a dedicated lap lane. We are glad you enjoyed the pool, which is located within our large 24-hour Fitness Center, complete with a tennis court, basketball court, racquetball court, yoga/Pilates room, free weights, and so much more! We look forward to hosting you again in the near future!
Other trip Apr 11, 2015
KKR
US
4.0 / 5Excellent
"hotel was ok"
thought location would be better, pool water was a little dark. we wouldn't recommend only because of the location. aside from that, the hotel was nice.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for sharing your thoughts about the hotel. We'd love to receive more feedback about what about our location you found disappointing, as guest after guest comments that our location along the banks of the Inner Harbor within easy walking distance of all the main attractions makes for the ideal spot to visit Charm City. Regarding the pool water, salt water pools tend to have darker water than chlorine pools. We do hope you will return soon to give our hotel another chance!
Other trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Laura"
We took our 10 year old son to the Inner Harbor for his Spring break. The hotel is very conveniently located to everything that we wanted to do. Also we played in the pool every evening and it was wonderful that the hotel provided noodles and kick boards to use. We will definitely stay at this hotel again!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Laura, thank you for your wonderful feedback! We are happy that you enjoyed our ideal location along the waterfront within easy walking distance to all the attractions, as well as our large indoor saltwater swimming pool. As you know, our pool is large enough for lap swimming, and also offers a spacious area for splashing and playing. We've recently expanded our pool hours--the pool is now open daily from 5:00 am through 10:00 pm. We hope you will join us again soon in Charm City!
3 night family trip Apr 1, 2015
Laura
US
4.0 / 5Excellent
"Nice Stay"
Very Nice Hotel. Rooms too hot and bed too soft with huge pillows. People there were a delight!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for your warm comments about the hotel and particularly about our amazing team! We apologize that you experienced discomfort with your room temperature as well as our brand-new bedding. We sincerely hope that you addressed these issues with a team member while you were staying with us, because we are always happy to make things right. We hope you will return to the hotel for your next stay in Charm City!
2 night family trip Apr 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great time with my family in Baltimore"
My family had a wonderful 24 hours there and really felt that we were on a mini-vacation.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We are happy to hear that your family had such a great visit to Baltimore! We hope that the high level of personalized provided by our amazing team, coupled with our beautiful newly-renovated guestrooms and ideal waterfront location, all came together to provide such a memorable experience. We hope you will again choose Royal Sonesta Harbor Court the next time your plans find you visiting Charm City!
Other trip Apr 6, 2015
Scott
US
5.0 / 5Outstanding
"Highly recommend"
One of the best hotels I've ever encountered. Staff, accommodations, view, location, everything was perfect. Will definitely return!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Debbi, thank you for visiting Charm City all the way from the Crescent City! We really appreciate the warm comments about our amazing staff, our ideal Inner Harbor location, and the breathtaking harbor views from our hotel. We can't wait to host you again the next time your plans find you visiting Baltimore!
1 night trip with friends Mar 31, 2015
Debbi
US
5.0 / 5Outstanding
"A weekend trip for a concert-Wonderful Stay"
I have to admit I wasn't sure about the renovations before we got there. But I was pleasantly surprised by the customer service and sweet faces of the staff. They were always there to greet us and help. The rooms were spotless and cleaned well the next day...even after we had a late start...we came back to our beds with a turn down corner and every room cleaned. I highly recommend this hotel. The views are beautiful and its within walking distance to everything! Keep up the excellent customer service and you'll have many people coming back!!!!!!! I know we will be!!!! You made a single mom traveling with her son feel safe!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank your the kind words and terrific feedback! While we feature brand-new guestrooms, and a new look and new vibe to our lobby and public space, the great service that has been the hotel's hallmark for more than two decades continues to shine through! From the smiling, helpful team at the Front Desk to the dedicated housekeeping team, we strive to offer meaninful, personalized service to all of our guests. We hope you will return soon to enjoy our hotel and our Inner Harbor location!
2 night family trip Mar 27, 2015
Michele
US
4.0 / 5Excellent
"Close to Everything."
I booked the hotel for a recent convention we attended. The hotel was nice and was within walking distance of the convention center. It was nice not having to drive to and from the convention everyday.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for staying with us recently! We appreciate that you took the time to complete a guest review and share with others that our location is ideal to the Baltimore Connvention Center, which is three blocks away. One of the best features of our newly renovated hotel is that our location is also central to Inner Harbor and downtown attractions such as Harbroplace, the Naitional Aquarium, Maryland Science Center, and Oriole Park at Camden Yards. Include two water taxi stations across the street and the free Charm City Circulator bus system half a block from the hotel, and there's no need to move your car once you arrive! We hope ypou will choose to stay with us again the next time your convention meets in Baltimore--or return for an Inner Harbor adventure!
Other trip Mar 29, 2015
Todd
US
4.0 / 5Excellent
"Business trip."
This is a great alternative to the other 4 star hotel next door. Price per room was almost 50% less.
Genuine Expedia guest review
Other trip Mar 25, 2015
Tam
US
5.0 / 5Outstanding
"Great hotel with beautiful recent renovations."
This hotel is beautiful and the staff is extremely friendly and attentive. I will stay again in the future, and recommend it to friends and family.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for your warm comments about your recent stay! For more than two decades, great service has been the hallmark of our Inner Harbor hotel, and now we have the incredible new look and new vibe to our guestrooms and lobby to match our outstanding service levels. We look forward to hosting you again in the near future!
Other trip Mar 23, 2015
Karen
US
4.0 / 5Excellent
"Convenient to Inner Harbor and Baltimore hospitals"
Friendly, helpful. Many area restaurants closed due to snow. Hotel bar/restaurant included some vegetarian food.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for taking the time to review the hotel. It sounds like you were in town during or just following the record snowfall from Thursday, March 5. By Friday afternoon March 6, the neighborhood was back to business as usual. Our chefs are willing to customize food preparation or create special items to meet a variety of dietary restrictions. As the reviewer mentioned, we are close to Johns Hopkins Medical Center, University of Maryland Hospital, and Mercy Medical Center, and we recognize the importance of helping our guests maintain their prescribed diet while undergoing treatment. We hope you will choose to stay with us aggain the next time you return to Charm City!
Other trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Well above the average"
This was a family trip, staying on a weekend in late February. That may have contributed to the lack of atmosphere. The place seemed a bit empty. Given that it is right on the Harbor, I can't imagine this is going to be a problem in the summer. One room had been recently renovated and was well above the average in every way. The other was OK but it was clear why they had started renovating. We had a problem on check in - not the hotels fault - they sorted it out very quickly and professionally. Not only would I go there again, I am already booked to do so.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Ian, thank you for your thoughtful comments about your recent stay. We are glad that your family experienced a guestroom with our original look as well as a newly designed guestroom. The difference is incredible, and as you stated, our guestrooms were very good before. And, of course, the terrific service you experienced that has long been the hallmark of our hotel complements our great new look. As of March 1, all guests are enjoying the new guestrooms, and the entirety of the renovation including public spaces will conclude by the end of March. We are excited that you have already booked a return trip to the hotel, and we look forward to hosting you again soon!
2 night family trip Feb 27, 2015
Ian
US
4.0 / 5Excellent
"Great hotel...or at least it will be soon"
Overall a great stay. Hotel construction made things a little less than desirable (loud hammering which disrupted napping Saturday late morning to early afternoon, some dust, chilly pool water) which threw a wrench into some of our plans, but nothing that came close to ruining our weekend (construction scheduled to end by March 31). They were also very kind to send up a piece of complimentary birthday cake for our son's birthday and that meant a lot to us, and a nice crib was already in the room when we checked in. Room service food was great as was the service.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Kirk, thank you for your comments. We apologize that several aspects of our ongoing renvoations kept things from being perfect, but we are glad that you were able to have an enjoyable family experience despite the circumstances. As you mentioned, the entire project will wrap up by the end of March, at which time we will have a completely new hotel! As of early March, all guests are experiencing our new guestroom look. Best of all: the same great service you experienced will remain intact, and our product will be better than ever! We hope you plan to return soon for another Inner Harbor experience.
2 night family trip Feb 27, 2015
Kirk
US
1.0 / 5Poor
"Bring your hardhat!"
This hotel is under construction and they make no effort reduce the impact on their customers. You will encounter carpet nails in the hallway and lobby and exposed wires, dirt, dust on floor two. Access to the parking deck requires traveling on two elevators following broken and incorrect signage, (some of the access doors are closed off) and a walk outside. The furniture in the lobby is filthy...seems like the attitude is "well we're under construction so anything goes". The room itself was clean and spacious. Furniture was beat up,broken and sparse. Bathroom is large , clean but shower was light on water.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for staying with us recently. On behalf of our team, we apologize that our ongoing, $10 million renovation disrupted your stay to such a large extent. Your review does not state your stay dates, but we are pleased to let you know that as of March 1, all guests are enjoying our brand-new guestrooms, which feature new wall coverings, carpet, window treatment, beds, furniture, artwork, televisions, and many changes to the guestroom bathrooms. Additionally, in the past few days, we've removed the pipe and drapes from our lobby, unveiling new furniture and a new look. We continue to renovate 2 more guestroom floors, as well as our public space, and the entirety of the renovation will be completed by the end of March. As for parking, we are working with the garage operator to implement improvements to the signage. Many guests prefer to valet park at our entrance, as opposed to using the private garage adjacent to the hotel. We hope you will consider returning to the hotel this spring to experience our new look and new vibe so that you can experience the service that has been the hallmark of the Royal Sonesta Harbor Court for more than two decades.
Other trip Mar 2, 2015
PINETREE
US
5.0 / 5Outstanding
"Loud construction"
The only downfall was all of the construction going on. You could not sleep in due to loud banging and hammering. Room was clean and updated, you just could not obtain a restful sleep
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We appreciate the 5-star review despite the inconvenience caused by our ongoing, $10 million renovation. We apologize that your stay was disturbed by the noise, but we are glad you enjoyed the brand-new look to your guestroom. As of March 1, all guests will enjoy the new guestrooms, and we are pleased to announce that the entire renovation project will be completed by the end of March. We hope you will return and enjoy our hotel without the disruption brought on by renovation.
2 night business trip Feb 25, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel BUT....."
The hotel is in a good enough location and you are pretty much on the harbor. But the hotel is undergoing renovations that are impacting the customers. The first night we checked in the water was out from 10pm-3am. The second day the electricity was out for about four hours....in the morning, when we were trying to get ready to go out! Although I didn't ask for a discount or anything due to those inconveniences, I would have expected the management to provide some sort of credit to the bill but nada! The noise from the drilling was continuous throughout the stay. I think the hotel would do themselves a favor if they put this information in their quotes or whatever on Expedia. It could save their future ratings. There is a sign on the front desk when you check in about the renovations.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for your candid feedback. On behalf of our entire team, we apologize for the inconvenience experienced during our ongoing, $10 million renovation. The power outage occurred on a Friday morningseveral weeks ago, and lasted 54 minutes--and it was a grid outage for the Inner Harbor area, not anything caused or related to the hotel renovation. Still, we recognize that this coupled with the water shutoff that day and the noise from the renovation led to a subpar guest experience. As of March 1, all guests will enjoy our brand-new guestrooms, and we are happy to announce that the entire scope of the renovation will be completed before the end of March. We hope you will return to the hotel soon and experience us at our best!
Other trip Feb 28, 2015
savvy shopper
US
5.0 / 5Outstanding
"Close to Harbor and Convention Center"
Though undergoing some renovation, the Royal Sonesta was a nice hotel. The room I was in was spacious, clean and well equipped. My only complaint is the same with most hotels... stop using artificially fragranced products in your hotels. Though I was traveling by myself, it is often an issue traveling, as my wife is allergic to chemical fragrances and cleaning products. There are lots of "green" products available now for laundry, cleaning products and soaps used in hotels, and it's my opinion that we need to reduce our exposure to these chemicals. Other than that it was a very pleasant stay. Room service was good and the staff was very helpful. Beware though, the parking fees are quite steep, but that is the case for most of Baltimore.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Tom, we appreciate the five-star review as well as your suggestions. We do have two major green initiatives, the main one being the "green" dispensers in our guestroom showers for the Poggesi shampoo, conditioner, and shower gel. It's amazing how many thousands of half-used shampoo and other amenities bottles are discarded by hotels every day! Thank you for the comments about the new look to our guestrooms. By March 1, all guests will be staying in newly renovated rooms, and by April 1 the entire renovation will be completed. We hope you will return soon!
Other trip Feb 23, 2015
Tom
US
1.0 / 5Poor
"a getaway"
I took my husband for valentine's day. The hotel was under renovation, the hotel pictures online was nothing like in person. The employees I dealt with was Carmen & Dillas Carmen was brilliant, Dillas was very rude. I will never go back here.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for choosing Royal Sonesta Harbor Court Baltimore. On behalf of our entire team, I apologize for both the negative impact our ongoing $10 million renovation had on your experience, as well as the specific service issue you mentioned in your review. We hope that once our renovation is complete at the end of March, you will change your mind and gove us another chance. The first guests who have stayed in our brand-new guestrooms are absolutely raving about the new look to our guestrooms, and soon the lobby and public space will feature a new look as well. We'd erally appreciate another chance to deliver a great Charm City experience!
2 night romance trip Feb 13, 2015
A Traveler
US
1.0 / 5Poor
"Old"
Old and under construction.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Our hotel debuted in 1986, so we are actually a newer hotel than most hotels located on the west side of the Inner Harbor. Once our $10 millino renovation is completed at the end of March, guests will be thrilled with the modern, new vibe of our guestrooms, lobby, and public spaces. We sincerely hope you'll return soon and give us another try!
4 night business trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel with crummy bartender"
So this was an amazing hotel with one big issue, Cliff the bartender. We went to the lounge to order drinks, including shots, and he said he didn't have the alcohol to make them, instead of suggesting to get another shot, he suggested we leave. I was very put off with him.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We apologize for the service issue you experienced, and we thank you for the feedback that will allow us to follow up with the employee involved. We especially appreciate that you chose to rate the hotel highly and compliment the property despite this service issue ecountered during your stay. We hope you will choose to return to the property again soon, so that we may deliver a better overall experience.
Other trip Feb 16, 2015
carolyn
US
4.0 / 5Excellent
"Nice hotel just across the harbor"
Everything was good in the hotel but no drinking water..............................
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad you enjoyed your stay! Our location along the banks of the Inner Harbor makes it convenient for guests to walk to the National Aquarium, Maryland Science Center, Harborplace and The Gallery, and of course, Oriole Park at Camden Yards and M&T Bank Stadium. Our convenient lobby shop, Formula Espresso, stocks bottled waters in various sizes, and of course our In-Room Dining team is always happy to deliver water to your guestroom or suite. We hope you will join us again soon!
Other trip Feb 14, 2015
pgayay
US
4.0 / 5Excellent
"it was ok"
pros: The room is clean. I like the espresso shop for grab-and-go breakfast. The bar is OK. Also like the swimming pool with hot tub on the side. cons: It was undergoing major renovation during our stay (Feb 7-11), so there is no lobby area to sit/rest basically. Also it was very noise upstairs during the morning of our last day (drilling and hammering sounds...). The mattress is too soft for me. We also met a serviceman that mistook inquiry of restroom to restaurant, and then told us to leave our luggage with him and then he left.. maybe that was just bad luck.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We apologize for the myriad issues that caused inconvenience due to our ongoing $10 million renovation. We hope that you plan to visit us again April 1 or later when the hotel renovation is complete, so that you can experience Royal Sonesta Harbor Court at our best. We will feature a new lobby, public space, meeting rooms, and, of course, 203 brand-new guestrooms with new furniture, new bedding, new carpeting and wall coverings, and a new look to our guestroom bathrooms.
4 night business trip Feb 7, 2015
Yi
US
1.0 / 5Poor
"Very disappointing hotel"
This is the first time I have taken the time to review a hotel in all my 20 years of business travel. This by far was the worst experience I have ever had at a hotel on your site. They were renovating the hotel upon check in. They told me that some rooms may have an interruption in water so I specifically asked to not be in one of the affected rooms. Sure enough as I am getting ready for a very important business meeting the next morning, no water in the room, sink, shower etc. When I called to complain they told me that all rooms were affected and then when I asked for the manager she said I could go to their workout room and take a shower. Bottom line, this hotel is very dated and not in a good way. They are renovating the lobby but they need to focus on the 1970's style rooms with stains and holes in the carpets and musty furniture and yellowed lamp shades.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
John, on behalf of our entire team, we apologize that you experienced the water disruption during your stay. As you are aware, we are in the midst of a $10 million dolalr renovation that will result in brand-new guestrooms as well as a new lobby and new publoic space throughout the property. Currently 2 of our 6 guest floors are completed (and based on your comments, unfortunately we were not able to place you in a new guestroom) and by the end of February two more floors will be in service. The entire project will be wrapped up by the end of March, and we sincerely hope you will return this spring to experience our new look.
2 night business trip Feb 2, 2015
JOhn
US
4.0 / 5Excellent
"Would Go Again"
The stay was nice however the construction in the main lobby was confusing and made checking in confusing.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
On behalf of our entire team, we apologize for the wayfinding confusion caused by our recent lobby construction. We are glad to report that our Lobby and Front Desk re-opened on February 4, 2015. Our $10 million renovation will continue through the last week of March, as we are now focusing on completing 2 more floors of guestrooms, as well as our second floor public and meeting space. Laura, we are glad to learn from your review headline that you would we return again, and we hope you do just that, as we cannot wait to show off our new look and new design!
2 night family trip Jan 30, 2015
Laura
US
5.0 / 5Outstanding
"Nice across the street from the harbor love it."
They was doing renovations to the lobby at that time. The hotel look as though it's going to be a beautiful hotel. The staff was very nice, helpful and catered to all our needs. I'm going recommend all my family and friends to stay there. ,
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for the great comments! We are now more than halfway through our renovation timeline, with an anticipated completion of the entirety of the $10 million project by late March. By mid-February our guests will be staying exclusively new guestrooms! And to think, the ideal location and great service that have been our hallmark for so long will be matched by an incerdible new look and new product! We hope you will return soon to see us again.
Other trip Feb 1, 2015
San
US
5.0 / 5Outstanding
"Excellent hotel in an excellent location"
We used to live in Baltimore 25 years ago. We were back to see friends and wanted to stay near the Inner Harbor. This hotel is exceptional. I travel the world on business and know what top notch properties look like. This hotel is among the top 10% I have stayed in. The room was beautiful, very clean, and freshly decorated. The staff exceptional in all phases of service: check in, valet, room service, room cleaning, etc. When I return, I will stay here again. They are going through a renovation of the lobby which will be done in March of 2015. However, the hotel staff made it a non-issue.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We used to live in Baltimore 25 years ago. We were back to see friends and wanted to stay near the Inner Harbor. This hotel is exceptional. I travel the world on business and know what top notch properties look like. This hotel is among the top 10% I have stayed in. The room was beautiful, very clean, and freshly decorated. The staff exceptional in all phases of service: check in, valet, room service, room cleaning, etc. When I return, I will stay here again. They are going through a renovation of the lobby which will be done in March of 2015. However, the hotel staff made it a non-issue.
Other trip Jan 28, 2015
Dan
US
5.0 / 5Outstanding
"ronesta"
Great stay
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We really appreciate that we earned five stars from your recent stay, and we hope you will return again soon to stay with us again.
2 night trip Jan 23, 2015
A Traveler
US
4.0 / 5Excellent
"Very convenient for my needs"
I was attending a conference at the convention center which is an easy walk and can be done primarily on the pedestrian bridge. The hotel is right across from the inner harbor shopping and dining areas. The staff was incredibly friendly and helpful. The hotel restaurant was very pricey for the quality of the food, so I only ate breakfast there once. The bellmen were so helpful! On my last day, I checked out before my conference was over and wanted to get lunch before heading to the airport. They kept my bags safe and even arranged for a car to be waiting when I returned to take me to the airport. I must have missed the part when booking on Expedia that let me know the hotel was under extreme construction. It didn't effect my stay, but made it a bit inconvenient when they only had one elevator working one day and no way to access the stairs. However, it was still a very pleasant experience. If I return to the same convention next year, I will definitely return to this hotel.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Renee, thank you for staying with us recently for your convention, and thank you for the warm comments. We are about 3 blocks from the Convention Center, and our $10 million dollar renovation will be completed by the end of March, so by next year's convention we will have a beautiful new look and new style to our guestrooms, lobby, meeting and public space. We hope to host you again for next year's conference, or sooner for an Inner Harbor adventure!
Other trip Jan 26, 2015
Renee
US
5.0 / 5Outstanding
"Family fun"
The hotel was under construction but it was still very clean. Everyone was very nice and my kids loved the pool. It was so close to everything even a parking lot that you can reserve on Parking Panda and save.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Michael, thank you for the great feedback about your recent stay! Our outstanding team is working hard to keep the hotel clean and well-maintained during our $10 million renovation, and we will share your comments with our staff to reinforce the great job they are doing. Our indoor saltwater pool is open daily from 5:00 am through 10:00 pm, and offers a dedicated lap lane for those who wish to swim laps. We look forward to your return once our renovation is completed at the end of March. Our new guestrooms, lobby, and public space are amazing and we can't wait to show off our new look!
2 night family trip Jan 17, 2015
Michael
US
3.0 / 5Good
"O.K AT BEST"
Hotel lobby area is being renovated, which is too bad. It had a beautiful entrance and stairway, and from illustrations it looks like they are going to ruin it. elevator wasn't working, so we took the stairs and ended up wandering through an employee-only service area in order to find the temporary "front desk." Room was OK, but when looking for an item I dropped behind the bed I was surprised at how long it must have been since they cleaned back there.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We are surprised to read your comments about the new look to our grand staircase, which will feature new carpeting and a new chandelier, but otherwise will have the same look and feel. We apologize for the issues encountered at check-in, and we are pleased to inform you and future guests that our lobby and Front Desk are expected to re-open by Monday, February 2. We hope you will come back in April when our $10 million renovation is complete so you can experience our new guestrooms, new lobby, and new public space. We are confident that you will be raving about the Royal Sonesta Harbor Court Baltimore!
1 night romance trip Jan 20, 2015
A Traveler
US
3.0 / 5Good
"Under construction"
Royal Sonesta was a beautiful hotel but we couldn't get the full effect since they were under construction. I wish I would have been warned prior to staying. Rooms were beautiful and I loved how close we were to the Inner Harbor.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for the warm comments despiet the trying circumstances. Our renovations will conclude by the end of March, and our $10 million dollar renovation will prove stunning, based on the early feedback from guests who have enjoyed our first 2 (of 6) renovated guest floors. We hope you will come back and give us another try.
2 night trip with friends Jan 16, 2015
randal
US
3.0 / 5Good
"Nice Hotel"
I wish I had known the hotel was under construction. Lobby was closed, front desk was a makeshift set-up on second floor. When it is finished, I am sure it will be fine, but it was kind of a surprise when I checked in after a long flight. Rooms are spacious and well appointed. Staff is helpful and pleasant. Hotel restaurant is nice, but pricey. Location is great, right on the Inner Harbor.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad you enjoyed our location, Explorer's Restaurant, and particularly the genuine, personalized service executed by our amazing staff. We apologize that our in-progress $10 million dollar renovation caught you off-guard, and we hope that our project did not cause an inconceninece beyond the unexpected surprise at check-in. We hope you will join us again in April or beyond so that you have a chance to experience our new look--we are sure you will rave about Sonesta!
2 night business trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect View of Baltimore's Inner Harbor"
I've stayed at the Royal Sonesta Baltimore on 3 or 4 occasions and particularly like getting a harbor view room: any time of the day or night, the view of Baltimore's Inner Harbor is enchanting. The hotel is currently undergoing a major renovation; the room I stayed in was not yet renovated but I expect when that is finished the hotel will be even nicer to stay at. I had to request that a hair dryer be brought to my room (didn't notice until I was getting dressed early on a very cold morning) and the front desk said they would take care of that right away, but an hour later it still hadn't been delivered, although one was dropped off later in the day. The bellhop was helpful with storing my luggage for a few hours and in arranging for me to have their on-call driver take me to local places for about the same price as a taxi. I will very likely stay here again, because I love the harbor view, and it's a nice place with generally helpful staff.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We really appreciate your feedback, and we are glad that you have enjoyed terrific service during previous stays, though it's clear we missed the mark on your most recent stay by not having a hair dryer in your guestroom, and by responding too slowly to your request for one. The harborview rooms are spectacular, as each features a floor-to-ceiling bay window offer specactular views of both the Inner Harbor and the downtown skyline. Our $10 million renovation is on tagret for completion prior to April 1, and our new look will transform the look and feel of our property, particularly with the modern look to our new guestrooms. We look forward to hosting you again soon so that you can enjoy the amazing harbor views!
2 night trip Jan 8, 2015
A Traveler
US
3.0 / 5Good
"Could of been better for the price"
There was a communication issue from the beginning of our stay. It was a bit frustrating at times.The restaurant food is pretty good
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for sharing your feedback about your recent stay. I apologize that we weren't on the same page at the start of your stay, and we recognize that this caused you an inconvenience. We appreciate the warm comments about Explorer's Restaurant, which offers Chesapeake cuisine with a local flare and overlooks the beautiful Inner Harbor waterfront. We hope that you will return to the Royal Sonesta Harbor Court, and we will strive to provide you with a better experience on your next visit.
1 night family trip Dec 21, 2014
elias
US
4.0 / 5Excellent
"Great location"
I have stayed at the Sonesta a number of times and always enjoy my stay. The location, right in the heart of the Harbor region is wonderfully convenient and I love playing racquetball in their racquetball court. Their pool, workout room are top notch. The hotel is undergoing some remodeling, which is not great while you're there but the cheaper price makes up for it. The rooms are large and comfortable but could use an armchair.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Daniel, thank you for your great comments! Each of our guestrooms will feature a beautiful new armchair as part of our $10 million dollar renovation. Additionally, the bedding will change: each room will soon feature a king size bed and a sleeper sofa OR two queen (rather than double) beds. Guests rave about our rooftop Fitness Center, which in addition to the features you've listed also features a yoga/Pilates room, hot tub, men's and women's sauna, and an outdoor sport court for basketball, tennis, and volleyball. We look forward to your next visit, as well as your review about our brand new look. Thank you for being a loyal, repeat guest!
2 night family trip Dec 28, 2014
Daniel
US
4.0 / 5Excellent
"Close to the harbor"
The hotel is undergoing renovation, so check in is on the first floor. Room was spacious and comfortable.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
It sounds like our ongoing $10 million property renovation (through the month of March) did not interfere with your Inner Harbor experience. Thank you for he feedback! Imagine those spacious, comfortable rooms with new wall covering, new carpeting, new window treatments, new furniture and bedding, new chairs, and new touches to the bathroom! We hope you will stay with us again soon to enjoy our brand new look!
Other trip Jan 5, 2015
A Traveler
US
2.0 / 5Fair
We had no running water for the entire day and was given no compensation. I would not recommend this hotel. The restaurant was over priced. The self parking was outrageously over priced. We arrived around 7 pm on a Monday and checked out by 11 am Wednesday and paid almost $50.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Joanne, we apologize that the water shutoff that was part of our ongoing $10 million renovation caused you significant inconvenience. We scheduled the water shutoff during daytime hours (when the vast majority of our guests are offsite working or exploring the Inner Harbor) during the city's slowest occupancy week of the year. These changes to our pipes and plumbing are necessary to provide the amazing new rainfall showerheads that our brand-new guestrooms will be equipped with. We are surprised at your comments about parking, as our parking prices are within the lower tier amongst Inner Harbor hotels. Being from nearby WIlmington, you are familiar with high parking costs in East Coast cities simply because of the scarcity of parking coupled with the high demand. As with most properties, our hotel neither owns nor operates the parking garage that is on our campus. The combined circumstances certainly left you feeling let down, and we want the chance to provide you with the service and the overall experience that Royal Sonesta Harbor Court Baltimore has been known for throughout the past 25+ years. We invite you to return this spring once our $10 million renovation has been completed to experience our new look.
Other trip Dec 31, 2014
Joanne
US
4.0 / 5Excellent
"A Good Tourist Hotel"
First, the downside. The hotel is undergoing a significant renovation and it does interfere with the visitor experience. The check-in desk is about the size of a phone booth, and they have minimal computer capabilities (such as being able to tell if the rooms have been cleaned). However, once you get past this annoyance, I found the hotel very accommodating. The staff were all pleasant and willing to assist you. The room was comfortable and clean. The indoor pool, spa, and exercise area were fantastic. The hotel is within walking distance to everything in the inner harbor area. If they can get this renovation completed, it will be a first rate hotel.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Rick, thank you for your comments. We are one month into our renovation, and less than 90 days from completion. One of the benefits of being a smaller hotel (203 guestrooms) is that a $10 million dollar renovation can be completed fully within the offseason and in a very reasonable timeframe. Our temporary Front Desk will remain on the second floor of the hotel until late January, by which time our all-new lobby will be completed. Our brand-new guestrooms will begin to come online with the next few weeks as well! The same genuine, personalized service that has long been our hallmark will remain, and our location is ideal to both the Inner Harbor and the downtown business district. We can;t wait for you to return and experience our new look!
Other trip Dec 31, 2014
Rick
US
4.0 / 5Excellent
"Great potential....somewhat disappointing"
Hotel has tons of potential is located in a great place and has big rooms. However, i didn't see anything (when i booked) to indicate that the lobby was under renovation. The bellman was of little help in explaining that there was a temporary lobby on the second floor (which we had to find on our own) and the front "desk" (more of a table in a hallway) was not very accomodating in terms of storing our luggage since our room was not ready (we were there early).
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Daniel, we apologize for the service issues encountered. News of our renovations has been shared for months within these same Hotels.com guest reviews like the one you posted. Nonetheless, clearly you were not aware and this caused confusion during your arrival process, and we apologize. We invite you to return anytime beginnign this spring to experience our new look, featuring new guestrooms, a new lobby, and all new public space. Imagine the large guestroom you enjoyed with all-new everything....it's definitely worth a return trip to experience and we hope you choose to stay with us again soon!
1 night romance trip Dec 28, 2014
Daniel
US
3.0 / 5Good
"Noisey and more expensive !!!!"
We arrived at 3:30 am 12/28/14 and we get ready to check in nowhere online does it say its 100 more for a depoist. I was paying cash so this was a big issue because i didnt have alot of money. Then we find out that the hotel doesnt have free parking for paying customers. So then I had to pay another $48.00 to park my car. Maybe you should tell these things up front and then we couldnt sleep in because of all the construction noise at 8:00 am monday morning.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Jeffrey, thank you for sharing your comments. Our parking fees are indeed listed on Expedia, and just like with every major East Coast city, there is no free parking at downtown hotels. The hotel neither owns nor manages the parking area, so those fees are mandatory. A deposit is not required unless you choose to pay in cash. We apologize that noise from our renovation--which involves very little construction--resulted in your being awakened early. We anticipate that our renovation will be completed in mid-to-late March, and we invite you to come and experience our new look!
2 night romance trip Dec 27, 2014
Jeffrey
US
5.0 / 5Outstanding
"Christmas getaway"
Spent Christmas Eve on spur of the moment. We have no children and are usually alone on Christmas eve Going to royal Sonesta was a Fabulous idea! Room was luxurious, price was right. We had suite with unbelievable views of the harbor. Soaking tub was Heaven! We had room service for dinner & breakfast staff & food excellent! Really felt like royalty. Right down to robes & slippers. Can't wait to go again! New holiday tradition has begun.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Donna, thnak you for the glowing review! We are glad that a new tradition was born and we look forward to hosting you again in 2015. Just wait until you experience the new and improved look to our suites, as our renovations will be completed by mid-to-late March!
1 night romance trip Dec 24, 2014
Donna
US
2.0 / 5Fair
"A little disappointed"
The hotel itself was just ok. We arrived and the facility was under construction, (that would have been helpful information)and Friday morning there was a notice under the door that read the water would be turned off for the day due to construction.(again helpful information) We checked out a day early because of these issues. They did however credit the parking.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Linda, thank you for sharing your feedback about your recent stay. The hotel is undergoing renovations; however, no construction is taking place. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
2 night family trip Dec 25, 2014
Linda
US
2.0 / 5Fair
"Very disappointing experience"
Our Christmas visit was a total disappointment. This hotel has no business being open during its renovation, which was not disclosed prior to our arrival. We arrived Christmas Eve and our room had no water pressure. We could not shower that evening or on Christmas morning. Our children's room had a toilet that would not stop running. Later that day, we all had to switch rooms. The next morning, we received a notice that the water would be on and off all day. The room itself was comfortable but in shabby condition (hence the renovation, I assume). We felt quite duped by the whole experience. We will not return.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We appreciate your sharing your feedback about your recent stay. The hotel is undergoing renovations; had we anticipated the water shutoffs ahead of time, we certainly would have taken steps to let guests know ahead of time. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
2 night family trip Dec 24, 2014
A Traveler
US
4.0 / 5Excellent
"Close to everything we needed"
Only 3 nights and there were extensive renovations that did not create a problem. Ideal situated next to harbor and close to family.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Mel, thank you for noting that our renovations did not cause a disturbance to your stay. All work is taking place during the daytime hours when many guests are out of the hotel for business purposes or to explore the Inner Harbor, and the renovation does not involve an extensive amount of construction. By mid-to-late March, Royal Sonesta Harbor Court Baltimore will showcase 203 brand-new guestrooms, along with a new look to our lobby and our public space as we transform the jewel of the Inner Harbor. We hope you will return soon to experience our new look!
3 night family trip Dec 18, 2014
Mel
US
3.0 / 5Good
"Could be nice, soon"
Hotel was under serious renovation when I arrived, two times during my stay I had no water for several hours. In addition there were some fairly loud construction projects going on in the hallways. That being said the rooms were fairly well appointed and clean and you can't beat the location, however not worth the price per night with the construction factored in.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for your valuable feedback. We apologize that our much-anticipated $10 million renovation caused a few inconveniences during your stay. By the end of March we will feature 203 brand-new guestrooms, as well as a new lobby and new public space. In the meantime, all work is taking place during daytime hours, so guests who are out of the room during the day for business purposes or to visit the Inner Harbor across the street will not be disturbed by the work taking place. Benjamin, we hope that you will come back and experience our new look and once again take advantage of our ideal location.
1 night family trip Dec 18, 2014
Benjamin
US
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