I'd seen the not-great reviews and was a bit hesitant, but very grateful that we stayed there. Beautiful hotel, clean, lovely room, outstanding service. Will stay there again for sure.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Sharon, thank you for the great feedback! We are glad to learn that you studied online reviews of our today, both positive and not-so-great, and made the decision to stay with us and enjoyed a terrific stay. Thank you for taking the time to share your experience with others to help them make the same great decision you did. We look forward to hosting you again in the near future.
"Great Location. Beautiful Hotel"
The Royal Sonesta was perfect. Went to see a Ravens Game. It was close enough for a short, safe walk to the stadium. Even closer to all the attractions at the Inner Harbor. The Hotel and room was beautiful and the staff went above and beyond.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Joe, we are glad to learn that you found our location to be ideal for the attractions you visited while staying at our Inner Harbor location. We are about 5 blocks from M&T Bank Stadium, 4 blocks for Oriole Park at Camden Yards, and jsut across the street from the Maryland Science Center and Habroplace. The National Aquarium is about 4 blocks from our front door. We are happy to hear that our amazing team left such a great impression with you by going above and beyond. We hope you'll return to stay with us again soon!
This hotel is amazing! Totally not the stark white that you see in other hotels. This hotel has gorgeous golds and reds that give it a luxurious feel. The staff goes above and beyond to make sure that you are comfortable. Great location and view :)Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Jessica, thank you for the terrific feedback! We are pleased that the charm and style of the hotel along with the great service provided during your time with us all added up to an amazing stay. We hope you'll return again very soon!
"Walk to the harbor"
Best location. Delicious food with room service available until midnight. Service is excellent including valet parking. Everyone is helpful. Even the business center is always open.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Sue, thank you for the great feedback about our ideal location along the banks of the Inner Harbor, as well as the sentiments expressed about our services offered at the property, including In-Room Dining, valet parking, and our 24-hour Business Center. We are glad you enjoyed your stay, and we invite you to return in the near future.
"Nice hotel across from Inner Harbor"
Nice view of harbor from 5th floor room. Hotel seemed older but very nice. Bed very comfortable, TV in room and bathroom, Kurig coffee in room. Overall very nice, great location for downtown and harbor but a bit pricey.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed our ideal location, the beautiful views from your guestroom, and your comfortable bed. We are steps away from attractions such as the National Aquarium, Maryland Science Center, Harborplace, Oriole Park at Camden Yards, and M&T Bank Stadium, and many guests feel that our lcoation is the ideal spot to visit the Inner Harbor, the downtown business district, and Camden Yards all in the same visit without needing to drive around town. We hope you'll return soon!
Disappointed in hotel room . Not as elegant as the Harbor Court used to be. I have spent many nights at the HC and was surprised to see its decline.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Dave, as a longtime hotel employee who worked at the hotels in its days as the independent Harbor Court, then witnessed the hotel become first an InterContinental Hotel then a Royal Sonesta, I share your concerns. Fortunately, our ownership recognizes that the property needs a significant renovation to restore its past glory. In early December, we begin a multi-million project that will do just that. By the start of spring in March, we will feature entirely new guestrooms and public space. We invite you to return and experience our new look--we've already designed model guestrooms, and they are phenomenal. We cannot wait to showcase our new hotel!
We loved the Royal Sonesta. The staff is super helpful and friendly. It's an older hotel but well cared for. Try for a room facing the harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Gail, thank you for your warm comments about your experience staying with us at the Royal Sonesta Harbor Court Baltimore. We especially appreciate the great comments about our hard-working team; we ar always grateful to see their efforts recognized by happy guests. We agree with your tip--the views of the Inner Harbor are breathtaking, particularly at sunrise and in the late afternoon sun. We agree with your recommendation that booking a guestroom or suite with a harborview is worth spending the extra money. We hope you'll return soon!
"Great Place and convenient"
It was great! The atmosphere etc. Especially too was the service from the African American fellow - I think his name was Jonathan. He was there on our arrival Saturday 9/20 at 5 and there the next day same time 9/21. He went above and beyond in helping us in so many ways. His service was outstanding and great service will make us come back there. Thank […] you. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jonathan is simply the best Concierge in Baltimore! Besides knowing the best places and having the right connections, he takes the time to really listen and connect with our guests and that's how he is able to provide genuine, personalized service. We have so many dedicated employees like Jonathan, and we appreciate that the great service you received will lead to a return visit--hopefully one of many. Thank you for sharing your experience at the Royal Sonesta Harbor Court with so many others!
"Great location for inner harbor/Camden yards"
For the most part our 3 night stay Went well Breakfast,,nothing special,,slow Room was a little "worn" Chair arm broken/lamp shade cracked But housekeeping did a great job everyday With plenty of fresh towelsGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad to learn that you enjoyed our location and you were impressed by our terrific housekeeping team. The hotel will undergo a full renovation that kicks off in December and should be completed by March. We hope you'll return to experience our new product and share your feedback with others--a before and after experience, if you will. Thank you for sharing your experience!
Great location. Expensive valet charge. Valet describes self park, take this turn then that turn then another turn... Sounded far so I valet only to find out the lot is located directly behind the hotel and connected to a walkway within the hotel. I felt duped. Bed was terrible. Very cheap mattress, for a decent hotel.Genuine Expedia guest review
"Decent Place but not worth price"
The hotel was decent but needs upgrading. The people were very nice. Valet was very expensive. Over all not worth the price.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Aiden, we appreciate that you chose our hotel and left feedback about your stay. Our extensive renovation begins in early December, with an anticipated March completion date. We hope you'll return to experience our new product and share your feedback with others. We're not sure if you've stayed at other Inner Harbor properties, but our parking price is well within the price range of each hotel in this area. Like most other properties, we do not own or manage the parking facility.
"Close to Inner Harbor"
Check in was very extended. Large spot on the carpet in the center of our room. No microwave or ice maker anywhere nearby. Very over priced for the condition. Would not be staying there again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate the candid feedback, and we apologize that your stay did not go as planned. Ice of our guestroom floors features two ice machines--these are kept behind closed doors to keep the noise away from guestrooms. We wish you had consulted the guestroom directory or simply asked us. As with other AAA Four Diamond hotels, our rooms do not feature microwaves. Are you aware from studying other reviews that we are less than 90 days away from beginning a significant property renovation? We'd love to have you back this coming spring after renovations are complete so that you can experience our new property and rave about the property!
"A most serene environment"
I've been staying here since the early 90's. Love the cozy, peaceful feeling and the old world décor. Great food too.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Bob, we are happy to hear that you've been a loyal guest for the past 20 or so years, from our days as the independent Harbor Court Hotel to InterContinental Harbor Court to Royal Sonesta Harbor Court Baltimore. We appreciate the warm comments about the quiet feeling you experience in our hotel and about how much you enjoy Chef Rosado's terrific menu, featuring Chesapeake flair. We look forward to hosting you again soon!
I had a wonderful experience here. For my boyfriend's birthday we booked a room here for the night. The concierge was so friendly and helpful. The view we had of the harbor was spectacular and anything we ordered up to the room came up to us promptly and with friendly service. Not to mention the room was immaculate. I would recommend this hotel to anyone […] staying in Baltimore! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Katie, we are glad that the great service provided by our amazing team added up to a memorable birthday weekend for your boyfriend! We appreciate the great feedback, and we thank you for sharing your experience with so many others. We look forward to hosting you again soon!
Other than our room being cold our room was GREAT!!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Gail, we apologize for the air conditioning kicking in more than needed, but we appreciate your great feedback about our guestrooms and ideal location! We hope you'll return again soon!
"Great location hotel"
This hotel was beautiful inside and the service was great. The location a crossed from the inner harbor and within walking distance to the Baseball and Football stadiums is perfect for a long weekend of fun!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate the warm comments about our staff, the overall look and feel of the property, and of course, our great location within easy walking distance of all the attractions including both the Inner Harbor and the Camden Yards sports complex. We hope that you will choose the Royal Sonesta Harbor Court Baltimore the next time your plans find you visiting Charm City!
"Nice hotel with great harbor views"
Everything was very..very nice. With one exception, the bed we were supposed to have was to be a king size. It was either a queen or the smallest king ever made. Not a big deal and would recommend this hotel to others as the staff was extremely friendly and ready to take care of anything.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad that the great service you received helped overcome the disappointment about not receiving a king size bed. We actually have 6 rooms in the hotel that offer 1 queen bed instead of 1 king bed (other rooms have 2 double beds), and it sounds like we switched your room type and did not advise you of the change--we certainly apologize and we will use your review as a reminder to our staff to be sure to address bedding issues with our guests at check-in as necessary. Thank you so much for the valuable feedback--we hope you will return again soon!
"Wonderful location on Baltimore's Inner Harbor...."
Arrived very late on a delayed flight, what a wonderful place to land! The room was spacious, had excellent bedding and bathroom. The traditional colonial feel, which I loved, made a great start for my East Coast tour.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Mandi, we are glad to have been the hotel that set a great tone for what was undoubedtly a fun East Coast tour! Thank you for the wonderful feedback--the next time you visit Maryland, we hope you'll make Royal Sonesta Harbor COurt Baltimore your starting point once again!
"Great location to Inner Harbor."
Staff was very friendly and accommodating. The room was spacious, clean, and beautiful furnishings. I would definitely stay here again.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to post about your experience so that others can benefit from your great experience staying with us at the Inner Harbor! We hope you will return again soon!
"Great hotel and great location for the InnerHarbor"
Staff was friendly, the room was exceptionly clean. The shower amenities were wonderful and greatly appreciated. The location was wonderful for a Birthday weekend in and around Charm City!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Brian, we really appreciate the great comments about our amazing staff, and particularly the efforts of our wonderful housekpeeing team! We are glad you enjoyed a wonderful birthday weekend at the Inner Harbor, and we hope you won;t wait until next year's birthday to come back.
"Close to the Inner Harbor- Sisters weekend get a w"
The hotel, the location and the service was excellent! Makes you feel like Royalty. The four of us finally got a chance to have a few days together which was needed. I would go back to this hotel in a heartbeat and certainly recommend it to others.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore You just can't feeling like you were treated as royalty! Thank you for the great feedback, Carla! We appreciate the warm comments about the service levels you experienced. Come back again soon--either with the family or for a solo getway!
Hotel needs an upgrade. The room we had was large but the carpet had a huge water stain (makes you wonder how or why). I called ahead to make sure the room was ready (based on previous reviews) because my son vomited in the car and we were still over an hour away. Thankfully it was but a guest was complaining about his wait while I was checking in. We […] all woke up the next morning sneezing and congested - must've been a lot of dust blowing out of the ac. I didn't mind that the shampoo/conditioner/gel was in a dispenser on the shower door. Better for the environment. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Michelle, the upgrade you are suggesting kicks off the first week in December, with an expected completion date in March. We will feature brand-new guestrooms, a new lobby, and all new public space. The water stain you are referring to on your guestroom carpet is not a water stain, but rather the look of a worn carpet that has lost its fibers. I am glad that we set aside a room for you so that you could check-in right away under the difficult circumstance of your son getting sick on the car ride. We appreciate the sentiments expressed about our environmentally friendly amenity dispensers as well. We are grateful that you rated the hotel as 4 stars despite the challenge with the carpeting. We hope you'll return in 2015 to check out our new look!
"Baltimore Inner Harbor Hotel"
The hotel and staff was excellent. Very friendly and helpful with any questions that were asked.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Chris, we are so glad that you enjoyed your staff at our Inner Harbor Hotel. We are pleased to hear that our amazing team contributed to your great experience! We hope you will come visit us again soon.
"Great location; Fantastic staff!"
My husband and I spent 2 nights at the Royal Sonesta this August. The staff was WONDERFUL; from the bell hops, to the front desk, to the bartenders. They all stood out to us as extremely kind, helpful and accommodating. The location is perfect; walking distance to the Inner Harbor (and I am 9 months pregnant, so trust me- It's not a bad walk at all!) […] There is a lot to do, very close by. The food at the restaurant was good; and the coffee shop is convenient for an on-the-go morning cup of coffee. The rate for a summer weekend night was affordable and we were very pleased with this hotel. We will stay here again next time we come to Baltimore. One annoying (yet funny thing) is when you turn the TV on, the Royal Sonesta channel comes on; there is an annoying jingle that plays over and over and over... "What's your pleasure?" My husband thought it was funny to wake me up to that song each morning, but for me, it was torture! LOL I don't miss that!! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Jamie, thank you for terrific feedback about the high service levels you experienced, as well as the great comments about our ideal Inner Harbor location. Congratulations on your growing family--we hope you will be back soon with the baby!
"Great hotel; close to the Inner Harbor"
Stayed at the Royal Sonesta Harbor Court Baltimore over the weekend for the OSU/Navy game. The service couldn't have been better. When we couldn't get a table for dinner at a restaurant we found, they gladly made arrangements for another one very close by that came to pick us up and took us back free of charge! Everything was perfect and we had a wonderful […] one night get away. Would not hesitate to stay again if we are ever in the area! Read moreGenuine Expedia guest review
"The hotel is directly opposite the harbor."
The two main snags here are (a) check-in was not permitted before 4pm (b) the indoor hotel pool was crowded. Otherwise the situation and facilities were all excellent; I liked the location very much.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Alastair, thank you for taking the time to review your experience at the Royal Sonesta Harbor Court Baltimore. We absolutely allow check-in before 4:00 pm, when we can accommodate the request. Based on the timing of your review, my guess is you stayed over Labor Day weekend, when we were sold out each night. Guests have until 12:00 noon to depart, so when we are sold out the night before your arrival there's no way to accommodate all requests for early check-in. The crowds at the indoor pool also resulted from being sold out all weekend. We are glad you enjoyed the hotel and especially our ideal location--we hope you'll be back.
"Good ;ocation outdated"
Title says it all/ Convenient but old...needs updatingGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the feedback about our ideal location. From our property, you can easily walk to all the major Inner Harbor attractions, as well as to Oriole Park at Camden Yards and to M&T Bank Stadium. Water taxis and the Charm City Circulator will connect you to iconic Charm City neighborhoods such as Federal Hill, Canton, and Fell's Point. Please come see us again in the spring or next summer when our multi-million dollar renovation that kicks off this December has been completed. You will love our new look!
Service is superb. The location is perfect as visitors can enjoy many activities at the Inner Harbor.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are so glad you enjoyed your stay at the Royal Sonesta Harbor Court Baltimore! We appreciate your warm comments about the great service provided by our amazing team, as well as your description of our ideal Inner Harbor location. We hope you'll return soon!
Excellent experience can't wait until the next vacation to stay there again!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Wow--it doesn't get any better than this! Nothing says more about your great experience staying with us than stating that you can't wait to come back! Thank you for sharing your great experience with so many others--we look forward to seeing you again soon!
FIRST CLASS HOTEL AND STAFF. HOTEL IS IN GREAT LOCATION.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for a terrific five-star review! We appreicate your comments about our ideal location as well as our amazing staff. We hope you'll join us again when your plans find you returning to the Inner Harbor!
We enjoyed our stay at the Royal Sonesta. The location is great! It very close to everything. There is a coffee shop in the hotel that we really enjoyed. Everyone was very nice.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are so glad you enjoyed your stay. We really love Formula Espresso, our great lobby coffee shop featuring Illy branded coffees. Illy is Europe's favorite coffee brand for good reason! We also feature a Keurig with a selection of k-cups and teas in every guestroom! Thank you as well for the great comments about our ideal Inner Harbor location! We hope you'll join us again soon.
Rooms were overpriced, for that type of a room. Rooms were old, and dated, musty. Furniture was old and beat up, fridge was tiny and so old it was full of caked up ice, from not being self defrosting. Very disappointed. But I must say everyone at the hotel was friendly and helpful.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Tony, we appreciate your candid feedback. Thank you for stating that our team took care of you and provided the genuine, personalized service that the Royal Sonesta Harbor Court Baltimore is known for. Regarding the guestroom you stayed in, we receive much praise for the cleanliness of the hotel and for the maintenance our amazing Engineering team does to keep the property in great condition; however, we absolutely recognize the need for a renovation, particularly to our guestrooms. We are pleased to announce that the full property will undergo renovation beginning in early December 2014, with the entire project expected to be completed by April 2015. Our guestrooms will feature new carpeting, wallpaper, drapes, bedding, and furniture, and our public space and meeting space will receive an entirely new look as well. We invite you to return next spring or summer as we unveil a great new product to match the wonderful service you've already experienced!
Everything was wonderful except they started doing construction at 7:30 in the morning on a nearby room. We didn't Arrive until after midnight the previous evening so the early wake up call wasn't enjoyed. Staff was wonderful and the rooms were impecably clean.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are sorry to hear that you were awakened early, but also glad to read that overall you enjoyed your stay thanks to the efforts of our terrific housekeeping team as well as the genuine, personalized service received from our other staff. There is not currently any construction taking place--in fact, we will begin an extensive renovation of the entire hotel in December, so we're not sure what happened to awake you. Unless there's an emergency, we try to hold off on routine maintenance that would possibly cause a disturbance to nearby rooms until 10:00 am each day.
The staff is incredible. Very welcomimg and accomodating. Carpets were water stained in my room and throughout the hotel. Bathtub also had some mold.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciate the great comments about our terrific team! We are honored to receive such a high rating of your experience despite the challenges found in your guestroom. Beginning early this December, we embark on a complete renovation of the entire hotel. By the start of spring 2015, we will feature entirely new guestrooms, as well as a new lobby and new public space and meeting space. When you return next summer, the quality of the guestroom will match the high level of service you experienced. We are so excited about the changes forthcoming and we hope you'll come back soon to witness our new hotel, and rave about it in your next review!
The hotel was amazing. They upgraded us to a harborfront hotel room and it was just incredible. We're planning on going back in another month. I hope we can get the same room. Very clean very accommodatingGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great feedback! We are always happy to hear that our staff was able to do something just a bit extra that left you feeling great about your experience with us! Regarding your next trip, we hope to do something fun again to make for another great experience. We really appreciate that you will be coming back so soon after your recent visit! See you soon!
Very nice hotel and location is great!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jill, it sounds like you had a terrific trip to our Inner Harbor hotel! Thank you for the thoughtful feedback about the property and particularly our ideal location just across the street from the waterfront attractions. Hopefully you booked harborview accommodations to take advantage of our breathtaking views--if not, then just another idea for your next trip back to see Baltimore again!
Overall pleasant experience. The staff was friendly. The hotel was right across the Inner Harbor.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are so glad that you enjoyed staying with us, and we thank you for sharing your comments with so many others! We appreciate that you highlighted our ideal location within steps of the National Aquarium, Maryland Science Center, and Harborplace. We are also within a quick walk from Oriole Park at Camden Yards and M&T Bank Stadium. Thank you as well for taking the time to mention that our amazing staff left a lasting impression on you. We look forward to hosting you again soon!
Eveyone was so helpful. Special thanks for excellent service the conciergeGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Rose, we are glad to learn that our terrific team enhanced your visit to the Royal Sonesta Harbor Court! We believe that our team is what separates our hotel from the other Inner Harbor properties. They truly put the 'charm' in the moniker 'Charm City'! We hope you'll join us again the next time you visit the beautiful Inner Harbor!
"NICE HOTEL NEAR THE INNER HARBOR"
We decided to do a spur of the moment overnight anniversary adventure. We found this place and had a great time. The Lounge staff were amazing more than anything in my opinion. The hotel was beautiful but a little challenging in getting around from the parking garage..lol. We spent the evening on the harbor but the best thing was, we didn't have to […] drive anywhere so that was the nice thing about it. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for staying with us at the Inner Harbor and for sharing your experience with the travel community! The garage is privately owned and privately managed; however, we've heard a few such wayfinding tales in the past 10 days or so, and therefore we are in dialogue with the garage management to add improved signage for the hotel and the Inner Harbor to alleviate any confusion. We're glad you are able to find some humor in what was undoubtedly a frustrating experience in the garage! We will pass along your comments to the entire Explorers team. We are known for an amazing staff that offers genuine, personalized service and it looks like you experienced that in our restaurant/ lounge. We hope you won;t wait until your next anniversary before returning!
Very pleasant. Staff friendly and helpful. Would like to have had more shopping area choices but overall I was very pleasedGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for rating your experience staying with us at our Inner Harbor hotel as 5 stars, B Wallace! We appreciate that you recognized our amazing staff for providing the genuine, personalized service we are known for, We agree that Baltimore could benefit from more shopping choices downtown; however, we have some incredible shopping malls just outside the city in all directions. Our Concierge can assist you in planning shopping excursions on your next trip to Charm City.
A very lovely experience, all the hotel staff were friendly and helpful. The decor could use a bit of a touch up especially the rugs. But the overall style and decor of the hotel is regal and gorgeous. Facilities wise, the bed sheets and bathroom were clean and even the public bathrooms on the second floor were spotless! The location is excellent, everything […] is within walking distance. Harbor view recommended! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for a thoughtful and delightful review! We really appreciate the warm comments about our amazing team as well as the cleanliness of the property. Regarding the decor and particularly the rugs, please be aware that we will undergo a complete renovation beginning in December--expect to conclude by March 2015--that will result in brand-new guestrooms, as well as a new lobby and meeting space. Come back and experience the new hotel!
"perfect hotel for a stay in the inner harbor"
Arrived early and room was ready. courteous, profession and very friendly front desk staff. great views of inner harbor as promised when booking. Would definitely stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are glad to hear that we were able to check you in early! It sounds like a great check-in experience set the tone for a great stay. We will share your comments with the Front Desk team, as the team members there do an amazing job everyday and deserve this praise. We can;t wait to host you again in the near future!
"close to Inner Harbor"
Close to Ballpark, shopping, parking, science center, Aquarium, dinning, Inner Harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Marty, thank you for pointing out that one of the best things about the Royal Sonesta Harbor Court is our ideal location so close to Oriole Park at Camden Yards, as well as the museums, shopping, dining, and attractions along the renowned Inner Harbor. Many guests enjoy parking their car with us and discovering that they won't need it for days due to the attractions that are within walking distance, as well as the other great spots that can easily be reached via a fun water taxi system. We hope you'll be back to stay with us again soon!
"Pretty Nice Hotel"
They could have used some furniture polish to make the room look less warm, but otherwise a nice stay at a conveniently located hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Erin, we are happy that you enjoyed your stay with us. Thank you for the great comment about our location. We are within walking distance of all the Inner Harbor attractions such as the Maryland Science Center, National Aquarium, and Harborplace, and in walking distance of Oriole Park at Camden Yards and M&T Bank Stadium. Regarding our guestrooms, we will begin a complete property renovation starting in early December, and by the start of Spring 2015 we will be excited to showcase an entirely new look to our hotel! We welcome you back to experience our new look very soon!
"Nice hotel Parking was very convoluted."
We loved the hotel and the room was spacious and clean and the bed was extremely comfortable. Our major complaint was the parking. You have to go out the side door to an elevator the across the parking garage driveway into another building to another elevator etc. All this schlepping and you get to pay extra for the privilege of parking your vehicle […] at the hotel you are already paying a premium price for. On top of that we paid for this crazy parking fee at the machine and went to check out. By the time we got back to our car we were told we owed another $8.00 because we didn't get to the garage gate within 15 minutes of paying for the parking...Something is wrong here. I would absolutely recommend this hotel with the warning about the parking situation. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Eileen, thank you for a great review of the hotel despite the challenges you experienced with the parking garage! The garage is not owned by the hotel, and is operated by a third party. Guests choosing to self park do not have to pay via the machines in the garage--instead, guests can choose to pay the hotel directly, which alleviates the situation you faced when trying to exit the garage. This option also affords unlimited in-and-out privileges during your stay, which is not possible when paying the garage directly. I certainly apologize that we did not explain this thoroughly when you checked in. We will share your review with our Front Desk team to ensure that we do a better job explaining our parking options to other guests (we also offer valet parking, which allows guests to completely avoid walking to and from the garage). We hope you'll come see us again soon!
Great location right across the street from the inner harbor. Room was clean and comfortable restaurant had very good food parking right behind the hotel had a wonderful mini vacation.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Joe, we are glad to hear that our amazing location, your spacious and clean guestroom, and a superb dining experience all led to an enjoyable mini vacation. On your next visit, you'll have to plan to stay a few extra nights so you can take further advantage of all the things to do and see in Charm City!
"Nice hotel on the harbor"
The rooms were large and very clean with a great view of the harbor. The only problem with the room was that the beds were uncomfortable. The staff was very friendly and accommodating and made great recommendations for local dining. The hotel is across the street from the harbor near the aquarium and the science center.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the five-star review despite the inconvenience caused by uncomfortable bedding. Please know that we will undergo a complete renovation that will kick off in December 2014 and is expected to be finished by March 2015. This project will result in completely new guestrooms, meaning all new beds--our rooms will feature one king bed and a sleeper sofa, or two queen beds. Thank you for commenting on our great location--come visit us again soon after our renovation has been completed!
"Very nice hot on the Inner Harbor"
Lovely large room. Excellent staff Very nice restaurant with good food ,not exceptional. Room temp is set And not controllable as they turn off the boiler in the summer. If a temperature of 66 is good for you then you will enjoy the hotel.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Mary, we apologize that you experienced issues with getting the temperature in your guestroom comfortable. We hope you took a moment to speak with an Engineer on property about your concerns, as we can make the adjustments necessary to ensure our guests' satisfaction. Out thermostats are digital and do allow guests to set the desired temperature. We are glad you enjoyed other aspects of your guestroom, and we are glad you were impressed by our terrific team. Please return to the hotel and give us a chance to make things perfect next time!
Beautiful property and great location to access the stadiums and Inner Harbor. Rooms could use a little update but everything else was great.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mark, thank you for a terrific review as well as your candid comments. Great news: our property will undergo a complete renovation that will kick off in December 2014 and we expect to finish in March 2015. Our guestrooms will be entirely new, as will our lobby and public space. The next time you return to our amazing location, we will have a completely new look. We can't wait!
This was my first time visiting the Inner Harbor so I did not know where to stay. I always use Expedia for all of my trips and am never disappointed. The Sonata Hotel is everything you would want. The staff is over the top friendly and helpful. This place is total comfort. I will return soon!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore S, we are so glad to hear you found us based on the recommendations of hundreds of fellow travelers via Expedia! We are especially proud and thankful that you were impressed by our amazing team! We look forward to hosting you again the next time your plans find you visiting Charm City!
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