Very pleasant. Staff friendly and helpful. Would like to have had more shopping area choices but overall I was very pleasedGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for rating your experience staying with us at our Inner Harbor hotel as 5 stars, B Wallace! We appreciate that you recognized our amazing staff for providing the genuine, personalized service we are known for, We agree that Baltimore could benefit from more shopping choices downtown; however, we have some incredible shopping malls just outside the city in all directions. Our Concierge can assist you in planning shopping excursions on your next trip to Charm City.
A very lovely experience, all the hotel staff were friendly and helpful. The decor could use a bit of a touch up especially the rugs. But the overall style and decor of the hotel is regal and gorgeous. Facilities wise, the bed sheets and bathroom were clean and even the public bathrooms on the second floor were spotless! The location is excellent, everything […] is within walking distance. Harbor view recommended! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for a thoughtful and delightful review! We really appreciate the warm comments about our amazing team as well as the cleanliness of the property. Regarding the decor and particularly the rugs, please be aware that we will undergo a complete renovation beginning in December--expect to conclude by March 2015--that will result in brand-new guestrooms, as well as a new lobby and meeting space. Come back and experience the new hotel!
"perfect hotel for a stay in the inner harbor"
Arrived early and room was ready. courteous, profession and very friendly front desk staff. great views of inner harbor as promised when booking. Would definitely stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are glad to hear that we were able to check you in early! It sounds like a great check-in experience set the tone for a great stay. We will share your comments with the Front Desk team, as the team members there do an amazing job everyday and deserve this praise. We can;t wait to host you again in the near future!
"close to Inner Harbor"
Close to Ballpark, shopping, parking, science center, Aquarium, dinning, Inner Harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Marty, thank you for pointing out that one of the best things about the Royal Sonesta Harbor Court is our ideal location so close to Oriole Park at Camden Yards, as well as the museums, shopping, dining, and attractions along the renowned Inner Harbor. Many guests enjoy parking their car with us and discovering that they won't need it for days due to the attractions that are within walking distance, as well as the other great spots that can easily be reached via a fun water taxi system. We hope you'll be back to stay with us again soon!
"Pretty Nice Hotel"
They could have used some furniture polish to make the room look less warm, but otherwise a nice stay at a conveniently located hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Erin, we are happy that you enjoyed your stay with us. Thank you for the great comment about our location. We are within walking distance of all the Inner Harbor attractions such as the Maryland Science Center, National Aquarium, and Harborplace, and in walking distance of Oriole Park at Camden Yards and M&T Bank Stadium. Regarding our guestrooms, we will begin a complete property renovation starting in early December, and by the start of Spring 2015 we will be excited to showcase an entirely new look to our hotel! We welcome you back to experience our new look very soon!
"Nice hotel Parking was very convoluted."
We loved the hotel and the room was spacious and clean and the bed was extremely comfortable. Our major complaint was the parking. You have to go out the side door to an elevator the across the parking garage driveway into another building to another elevator etc. All this schlepping and you get to pay extra for the privilege of parking your vehicle […] at the hotel you are already paying a premium price for. On top of that we paid for this crazy parking fee at the machine and went to check out. By the time we got back to our car we were told we owed another $8.00 because we didn't get to the garage gate within 15 minutes of paying for the parking...Something is wrong here. I would absolutely recommend this hotel with the warning about the parking situation. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Eileen, thank you for a great review of the hotel despite the challenges you experienced with the parking garage! The garage is not owned by the hotel, and is operated by a third party. Guests choosing to self park do not have to pay via the machines in the garage--instead, guests can choose to pay the hotel directly, which alleviates the situation you faced when trying to exit the garage. This option also affords unlimited in-and-out privileges during your stay, which is not possible when paying the garage directly. I certainly apologize that we did not explain this thoroughly when you checked in. We will share your review with our Front Desk team to ensure that we do a better job explaining our parking options to other guests (we also offer valet parking, which allows guests to completely avoid walking to and from the garage). We hope you'll come see us again soon!
Great location right across the street from the inner harbor. Room was clean and comfortable restaurant had very good food parking right behind the hotel had a wonderful mini vacation.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Joe, we are glad to hear that our amazing location, your spacious and clean guestroom, and a superb dining experience all led to an enjoyable mini vacation. On your next visit, you'll have to plan to stay a few extra nights so you can take further advantage of all the things to do and see in Charm City!
"Nice hotel on the harbor"
The rooms were large and very clean with a great view of the harbor. The only problem with the room was that the beds were uncomfortable. The staff was very friendly and accommodating and made great recommendations for local dining. The hotel is across the street from the harbor near the aquarium and the science center.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the five-star review despite the inconvenience caused by uncomfortable bedding. Please know that we will undergo a complete renovation that will kick off in December 2014 and is expected to be finished by March 2015. This project will result in completely new guestrooms, meaning all new beds--our rooms will feature one king bed and a sleeper sofa, or two queen beds. Thank you for commenting on our great location--come visit us again soon after our renovation has been completed!
"Very nice hot on the Inner Harbor"
Lovely large room. Excellent staff Very nice restaurant with good food ,not exceptional. Room temp is set And not controllable as they turn off the boiler in the summer. If a temperature of 66 is good for you then you will enjoy the hotel.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Mary, we apologize that you experienced issues with getting the temperature in your guestroom comfortable. We hope you took a moment to speak with an Engineer on property about your concerns, as we can make the adjustments necessary to ensure our guests' satisfaction. Out thermostats are digital and do allow guests to set the desired temperature. We are glad you enjoyed other aspects of your guestroom, and we are glad you were impressed by our terrific team. Please return to the hotel and give us a chance to make things perfect next time!
Beautiful property and great location to access the stadiums and Inner Harbor. Rooms could use a little update but everything else was great.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Mark, thank you for a terrific review as well as your candid comments. Great news: our property will undergo a complete renovation that will kick off in December 2014 and we expect to finish in March 2015. Our guestrooms will be entirely new, as will our lobby and public space. The next time you return to our amazing location, we will have a completely new look. We can't wait!
This was my first time visiting the Inner Harbor so I did not know where to stay. I always use Expedia for all of my trips and am never disappointed. The Sonata Hotel is everything you would want. The staff is over the top friendly and helpful. This place is total comfort. I will return soon!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore S, we are so glad to hear you found us based on the recommendations of hundreds of fellow travelers via Expedia! We are especially proud and thankful that you were impressed by our amazing team! We look forward to hosting you again the next time your plans find you visiting Charm City!
"Great hotel right across from the harbor"
We had a fantastic time in a wonderful 2-bed room. Room service was particularly good.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for sharing your feedback! We are glad you enjoyed your guestroom as well as our amazing Inner Harbor location. Thank you for the great comment about In-Room Dining as well!
"Royal Sonesta Inner Harbour is so Groovy!"
It was lovely!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed your Inner Harbor adventure at the Royal Sonesta Harbor Court Baltimore! Thank you for taking the time to share your experience. We hope you'll return to stay with us again soon!
"Wonderful anniversary trip"
Our trip to Baltimore's inner harbor for our anniversary was all that we could have wanted it to be an more. We cannot say enough good things about the staff at the Royal Sonesta Hotel. They were professional, accommodating, responsive and went above and beyond at every turn from upgrading our room (breathtaking views of the harbor-wow!) when we arrived […] to providing us an ice cold water bottle for our trip home and every little touch in between. Jonathan Knox was the most knowledgeable, kind and helpful concierge that I have ever had the pleasure to work with! The valets were also incredibly personable. I wish I could remember all of their names to give them a personal shout out as well- great job! We just loved our stay here and would return in a heartbeat Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Laurie, wow, what a great review! I've already sent your comments to Jonathan as well as the Front Office management team. On a team with so many superstars, Jonathan truly stands out, and we appreciate you for reognizing his great performance. We are so glad you enjoyed a memorable anniversary on the Inner Harbor--we can;t wait to have you back! But don;t wait until your next anniversary to return!
"Good location; several issues with hotel"
Close to conference center. Walk a little unpleasant with bathroom waste in stairwell of skywalk. Hotel - 2 of 3 reservations not honored as booked even though rooms were prepaid - one lost king bed, one lost harbour view. Refused to refund difference in price and only offered free drink/breakfast - hardly the difference in price of harbour view and […] view of brick wall for 3 days. Apparently others having same problems as lots of angry people at desk on check in. Apparently catering to wedding party. 7 requests for foam pillows ignored until finally told they didn't have anymore. At check out it was "suggested" it was my fault for not listing foam pillows on my registration page. Warning - if allergic to feathers - all pillows AND comforter are feather. Given the large number of hotels in the area we wouldn't stay here again. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore On behalf of our entire team, I apologize for the experience you had while staying with us. We are typically filled to capacity throughout the summer, and especially on weekends, so we are used to providing great service to a full house and the issues you described are highly unusual. While we understand why you would want to stay elsewhere based on this experience, we hope you will reconsider and give us another chance. As evidenced by the glowing reviews you see throughout this site, we don't fail at delivering great service very often. I am confident that your next stay will deliver a much greater experience and we hope you'll give us the chance to prove it.
"Nice place, close to harbor and sports venues."
Great trip, nice staff and accommodations. Convenient location.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore J, thank you for the terrific comments about our staff and our guestrooms! We appreciate that you chose to stay with us, and that you took the time to share your experience with others. We hope you'll be back soon!
"walking distance to area sites"
Myself, grown kids and grand baby spent 5 days in Baltimore Inner Harbor area as a small family get away. The rooms were clean , the beds were comfortable. Bed linens and towels were clean. The staff was extremely nice and helpful. We did have a problem with the air conditioning in one of our rooms, however hotel management responded quickly and sent […] a tech to fix. We had to wait until the next morning for a part but they brought a fan for use that night and offered another room. We choose the fan. The Indoor pool and hot tub were relaxing and my kids enjoyed the workout room and equipment. They even played some basketball outside. We enjoyed our visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Julie, thank you for sharing your experience via a thoughtful review--we appreciate it! We apologize for the issue with your air conditioning, and we are glad to hear our staff was able to offer more than one solution. We are happy to hear that your overall experience was pleasant enough to overcome the unforuntate maintenance issue. We hope you'll be back again soon!
"Convenient location in Baltimore Harbor"
Love the flowers in the lobby. The staff is very helpful, and pleasant. . We had a courtyard room looking out to flowers and an actual beehive complete with bees. The room was very clean. Linens are excellent. Beds are good. This is a convenient location. Have always like the pool, tennis courts etc. here. I am a Johns Hopkins patient and enjoy the […] use of the Hopkins discount at the hotel. Excellent valet car parking service. This is a very attractive boutique, European feeling hotel. Not so large and impersonal. It is a cut above. Always try to stay here when I am in Baltimore. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for such a thoughtfully written review! For more than 25 years, we've taken great care of so many visitors to the world-class Johns Hopkins facilities. We really appreciate that you pointed out some of our unique features, from the gorgeous flowers in the lobby to the apiary that allows us to harvest our own honey, which our culinary team and our mixologists both take delicious advantage of. We will see you again next time!
Excellent value in a hotel perfectly situated on the water frontGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Charles, we are so glad you enjoyed your experience! Thank you for your warm comments about both our amazing Inner Harbor location as well as about the value you received in relation to the price paid. We hope you'll be back soon!
"Paid for the view, room not up to par"
We had two double beds which were not really double beds, one chair at the desk, no other place to sit besides the bed. But beautiful view and close to science museum which is what made me book it.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for staying with us, and thank you for your feedback. Our room types consist of one queen bed, one king bed, or two double beds. However, we will be undergoing a multimillion renovation beginning in early December, and by next spring our guestrooms will feature one king bed and a sleeper sofa, or two queen beds! Thank you for the great comments about our ideal location along the Inner Harbor and the gorgeous views that are a result of our location. We hope to have you back next spring or summer to experience our brand-new guestrooms and hotel!
"Ease and comfort"
My husband, daughter, and I were in Baltimore to visit Johns Hopkins University as a possible college choice for our daughter. Location was perfect to introduce our daughter to the Inner Harbor and enjoy its amenities. Hotel staff was very friendly and helpful and room was clean with nice amenities. Loved the way the mirror in the bath had its own light […] built in. Would stay here again. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Linda, we are glad to read that your stay with us went well. We hope your daughter is admitted to Johns Hopkins so that she can receive the best education in the world, and you'll be able to visit us again and again for the next 4 or 5 years! We really appreciate your great comments about our location, our staff, and particularly about the wonderful housekeeping team at our hotel.
Staff was excellent. Hotel was amazing and so close to everything. Go with the valet parking. Worth the cost. Can't say enough about this place.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jay, thank you for a terrific review! We really appreciate the warm comments about our amazing team, as well as our ideal location. We hope you'll come back to visit us again soon so that you will in fact have more to say about us!
"We will be back for another stay next time around!"
My wife and I decided to pick the Royal Sonesta Harbor Court Baltimore because of it's location. I was going to attend the Firehouse Fire Expo at the convention center and she was going to do some walking around at harbor place in the meantime. Anyway, we did find a few other hotels less expensive but not as close to the harbor. So we tried the Royal […] Sonesta. We were both pleasantly surprised as how very friendly the entire staff was and how nice the Hotel is. Our room was spacious to say the least, the bathroom was nice, clean and appointed well. The bed was really comfortable which was especially good because my wife has a very bad back, (she had a severe back spasm about two weeks prior while we were on vacation). Our room was facing the court yard which was a nice pleasant view away from the street noises and sirens. We really did enjoy our stay at Royal Sonesta and will return! The little coffee shop in the front was a neat little perk too and the girl behind the counter was very nice! I would like to make one simple request, put another movable chair in the room for the other person to use while sitting at the desk searching the Internet for things to do and places to eat. Dragging the stuffed chair across the floor to the desk was a bit comber sum ... oh and maybe adding a small table for the room would be a nice touch! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Lyle and Christine, thank you for the amazing detail in your review! We are so grateful that you took the time to not only rate the Royal Sonesta Harbor Court, but that you much so much thought and consideration into your comments. Beginning early this December, the hotel will undergo a multimillion dollar renovation that we anticipate will be completed by mid-March. This project will include the re-design of our lobby and public spaces, as well as brand new guestrooms that take into account several of the items you've suggested via your review. We hope that you'll return next year for the Firehouse Expo and stay with us again, this time in our brand-new property!
Have stayed here in the past and never disappointedGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for choosing the Royal Sonesta Harbor Court Baltimore for your last-minute needs, and for the great review. We are glad that you've always enjoyed a great experience staying with us, and we thank you for sharing your thoughts about the property with so many others. We'll see you next time!
"Had a great time!"
The room was spotless, a #1 priority for me! The staff was very friendly and very helpful! The Royal Sonesta has a charm about it that you don't find in cookie cutter hotels. It is very close to everything in the harbor area. I recommend that you park and leave the car at the parking lot suggested by the hotel. You can get to everything in the harbor […] area by walking or taking a water taxi. We would definately stay at the Royal Sonesta if we visit Baltimore again! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Leslie, thank you for a fantastic review that we've already shared with our entire housekeeping team! We especially appreciate the warm expressions about our great location and our charm as a small hotel that is not part of a large chain. We can;t wait to have you return soon! Thank you for spreading the good word about the Royal Sonesta Harbor Court Baltimore!
"Great Inner Harbor Location"
Very nice hotel on the inner harbor. Common areas a bit dated and in need of an upgrade, but the room was clean and bedding was excellent. Coffee machine and safe in the room was also a plus. Thee pool, yoga room and fitness center were nice. Needs more than one bike however in the fitness center. Adjacent parking garage was convenient too!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for a wonderful and thorough review! We are especially pleased with your comment about the coffee machine, as not many properties offer a Keurig with K-cups in guestrooms! I highlight that because future guests reading my comments will now know to bring their favorite k-cups for a personalized, home-like start to their day. The property will undergo a full renovation beginning at the end of 2015. We will completely update our lobby and public spaces (including meeting rooms) as well as all of our guestrooms. Stay tuned for details!
"Baltimore Inner Harbor"
Spent Saturday night and enjoyed some good seafood at local restaurants. Also had good seafoodon the trip to the airport the next dayGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Robert, we are glad you enjoyed a great culinary experience while visiting Charm City! The area is known not just for steamed crabs and delicious crabcakes, but also for other varieties of Chesapeake-inspired cuisine, including the East Coast's best rockfish dishes. Our own Explorer's serves the city's best crabcakes. If you didn't get a chance to try Chef Rosado's amazing recipe, make it a point to order crabcakes at Explorer's during your next visit!
"close to Camden Yards and Inner harbor"
Beautiful, comfortable room. Excellent service from the staff, who were also very friendly.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the great review! I'm guessing based on your location and the timing of your review, you were visiting Charm City to see the Yankees take on the Orioles. We are glad that our amazing team took great care of you, and we thank you for the great comments about your guestroom experience and that you appreciated our close proximity to Oriole Park at Camden Yards, which is about 4 blocks from our hotel. Come back soon!
Stayed for 4th July fireworks. Had to be best view in Baltimore. Restaurant good value for dinner, but under-staffed. I'd read reviews saying hotel had seen better days, but it was fine and Inner Harbor is right at the door.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad we helped in your Independence Day celebration! Thank you for feedback about Explorer's staffing....I suspect you dined with us on July 4, one of the busiest nights of the year because of the incredible views you mentioned. We will make note of that for next year (and July 4 is on a Saturday in 2015 so we will be very busy once again!) Thank you for the comments about the condition of the hotel.....next summer when you return you will be treated to an entirely new hotel experience! Stay tuned for details!
The staff was very friendly. Room met all expectations. Great experience.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Bill, thank you for visiting us from the great Keystone State and for sharing your terrific experience with so many others! Just as your review started with this observation, everything at the Harbor Court begins with our amazing staff! The attitude and knowledge of the staff makes all the difference when comparing our hotel to the dozens of other hotels in the Inner Harbor area, Thank you for letting the world know!
"Nice hotel near inner harbour"
Our stay was brief, but very nice. Hotel was convenient to everything we wanted to do. Staff was very helpful. Very friendly and professional. Our only issues were the small beds and some of the electric outlets in our room were not working. These beds were the smallest I have ever seen in a double room. The rest of the hotel was very nice. Down stairs […] lobby and courtyard in front were lovely. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Betty, thank you for the four star rating ad thank you for valuable feedback as well. I am so excited to announce that changes are coming! By the beginning of next spring, no longer will our two bedded rooms feature two double beds....but rather two queen beds! Lots of other changes are coming. Our great property will be completely transformed into an even more amazing hotel! Come back in 2015 and experience the difference!
"Hotel in the Harbor"
Last year, I paid a fortune to stay at a hotel in the Harbor and was highly disappointed, so needless to say, I was a bit wary when making a reservation with another downtown hotel. The Rotal Sonesta not only exceeded my expectations, it was by far one of the loveliest hotels I have ever stayed in, and I travel a lot. From the moment I pulled into the […] valet til checkout, the staff couldn't have been more friendly and helpful. The hotel itself was immaculate and elegant, and the rooms were spacious and clean. I highly recommend the Royal Sonesta. It is five star luxury at a three star price. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Theresa, your comments made our day! We printed your review to share with our staff during our daily lineup meetings so that our entire team could share in your wonderful praise! And as your review makes clear, it all starts with a wonderful staff. We aim to hire the right people so that we only have to worry about training for job-related skills rather than hospitality skills. We're glad our efforts are reflected in the way our team treats our valued guests!
great place for tourist activities and morning walks or jogsGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for sharing your experience with the world! Our Inner Harbor location places us within easy walking distance of attractions like the Maryland Science Center, National Aquarium, Oriole Park at Camden Yards, Harborplace and The Gallery, M&T Bank Stadium, and so much more! Joggers and runners have two great options: a morning run around the scenic Inner Harbor is always a great way to start the day; and for runners seeking a bit of a longer run will appreciate the history and beauty of a round-trip run to Fort McHenry, birthplace of The Star-Spangled Banner.
The hotel is in a great location at the Inner Harbor. The staff was not only friendly but also accomadating on every level from the valet, to front desk, to maid service. My only one suggestion would be a facelift on the womens lockeroom.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nicole, we are thrilled you enjoyed your stay in Charm City, and we thank you for taking the time to review our hotel. We really appreciate that you highlighted our terrific team--they make all the difference, and our team is one key point that differentiates our hotel from all the other Inner Harbor hotels. Thank you for pointing out that the women's locker room needs some love; late this fall, we will start an extensive renovation to the property--when you return next year we will have a brand-new look to the entire property!
"Happy Family get away"
My family wanted to go to Orioles game and thought we'd spend the night downtown. We ended up relaxing the night instead of rushing home. We have stayed here before and we just love it. The entire staff from valet parking to room service, even the lifeguard at the pool are sincere, polite and very helpful. My kids felt like royalty and are begging to […] return. The pool facilities are wonderful and the outside area is not only beautiful but relaxing. We are coming back just to hang out at the hotel next time. Worth every penny. Thank you! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore You made our day, Michele! Thank you for a glowing review that highlights our terrific team and our fantastic facilities. We can;t wait to have you back soon!
We stayed one night with our two children. The hotel was nice and the staff was friendly. We chose the hotel to be in walking distance to the Aquarium, and it was perfect. The pool wasn't the nicest, but the kids didn't mind it. We would stay again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steph, thank you f or the five-star review as well as the warm comments about our great team and amazing location. We're glad you plan to stay with us the next time you visit Baltimore.
"Grand hotel looking over the inner harbor."
Location is on inner harbor. Access to hotel is convenient. Parking is on hotel property. Courtyard made check in/out easy. Hotel is a grand hotel, certainly 5-star, one of the best in the US. Staff is skilled and friendly. Restaurants & bar are superb.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore James, thank you for an amazing review! We are glad you enjoyed your experience staying with us immensely! Next time your plans find you returning to Charm City, we hope you'll choose Royal Sonesta Harbor Court Baltimore once again.
"Perfect place to stay in the Inner Harbor"
The view from our Inner harbor room was awesome. And it was the perfect location to put your car in the garage for the weekend and walk and water taxi the rest of the time.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Helen, thank you for taking the time to share your experience--and thank you for the 5-star review! Our locaiton is right on the Inner Harbor as you mentioned, meaning that we are within easy walking distance both from the Inner Harbor attractions (National Aquarium, Harborplace, Maryland Science Center, and of course the water taxi to connect to neighborhoods such as Fell's Point and Canton) and the Camden Yards sports complex. What a great spring/summer idea--leave the car and for the neighborhoods that are far, take the water taxi! It sounds like a fun time was had by all! We hope you'll return soon to see even more of Charm City!
Easily the nicest hotel I have ever been to - from the decor to the treatment by the staff to the location (essentially right on the water of the Inner Harbor). We had an amazing time on our stay and would highly recommend this hotel to everyone else. P.S. get an harbor view roomGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Wow, you just made our day....the "nicest hotel" you've ever stayed in! THank you for mentioning how great our staff is. While we believe our location to be the best in the Inner Harbor, our staff is what truly puts us over the top. We're glad you were well taken care of, and we hope you'll be back soon to stay with us again.
"Nice hotel close to the inner Harbor."
Had a great time, beautiful hotel directly across the street from the inner Harbor.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed staying at the Royal Sonesta Harbor Court! As described, we are directly across Light Street from the Inner Harbor, meaning that both Harborplace and the Maryland Science Center are right across the street from our location. And of course many of our guestrooms and all of our suites offer amazing harbor views!
"Adequate Hotel, but not for the Price"
For a hotel that used to be the Intercontinental, it's gone downhill. The lobby areas are quite outdated. The rooms are above average, but the - the room rates are above average. Compared to other hotels in the area - it all depends on what you value in a hotel. The restaurant (for breakfast) is terrible. Food service is way too slow. I'm the only one […] sitting there, and it takes almost an hour to get my food. When I complain, they tell me that room service guest get priority. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your feedback. We certainly apologize that we did not live up to our normal standards of excellence. I am pleased to announce that the hotel is scheduled for a complete renovation beginning at the end of 2014, and we expect to wrap up in very early spring 2015. The entire property, from guestrooms to meeting space to the lobby will be transformed. We hope you'll be back to see and experience our new look!
Our room was freezing. The AC could not maintain a 71 degree room and was blasting cold air. It was 66 degrees all night and that's a little too cold for our taste.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the feedback. We certainly apologize that your room was too cold for your liking. We understand that it is not convenient at all to call for service in the middle of the night, so we were unable to make the proper adjustments during your stay I'm sure. Hopefully you reported the issue at checkout so that the next guest was spared from the same level of cold air. We hope that you otherwise enjoyed your stay in Charm City and that you'll stay with us again!
"Beds are horrible."
Very old hotel with bad beds. House keeping did not give cofee and sugar in room.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Nilesh, we apologize that you were not comfortable in your guestroom! The hotel debuted in 1986, so we are actually one of the newest hotels along the west side of the Inner Harbor. We will undergo a complete transformation beginning at about the end of 2014, with the entire project slated to be complete by the start of spring 2015. We hope you'll return and give us another chance to make a better impression.
"Convenient to Inner Harbor"
Enjoyed our two-night stay with short walk to Inner Harbor activities.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to review the hotel and for highlighting our ideal Inner Harbor location! Just across the street, guests will find the Maryland Science Center, the Visitors Center, and the shops and restaurants of Harborplace. Only a few blocks further are the National Aquarium, Port Discovery Children's Museum, and the Top of the World Baltimore. And of course, just a few blocks behind the hotel are Oriole Park at Camden Yards and M&T Bank Stadium. We are proud to have such a great location to serve as a base for guests who want to explore Charm City!
"Classy hotel close to the harbor"
This hotel was clean, staff was friendly, and recognized me as a VIP Elite member - which gave us an automatic upgrade to a harbor view room (very nice)! The rooms were up-to-date and decent sized. We ate breakfast in the restaurant and it was fabulous - I recommend the zucchini bread French toast. Our (female) server was so nice and friendly - unfortunately […] I did not get her name. The hotel is across the street from the harbor and within walking distance of many restaurants and attractions. Read moreGenuine Expedia guest review
"Nice hotel overlooking Inner Harbor in need of TLC"
Front desk staff is attentive. Room service is too slow. No HBO or other premium cable Free Internet service. Breakfast is disappointing, e.g., soggy toast, undrinkable coffee. Illy cafe on site has better coffee. In general, maintenance needs to be improved.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Monica, thank you for your honest feedback. Later this year, we will undergo a complete renovation of our guestrooms and all of our public space, and by the spring we will have a completely new look. We appreciate your feedback about the opportunities in our food & beverage departments and we will address your comments with the team immediately, as of course these are areas where we can demonstrate immediate improvement. We hope you'll choose to return after our renovation is completed!
The hotel is very nice, but is very 1980s traditional nice. The restaurant bar and dining room leave a lot to be desired. The are old, dark and out of the way (on the 2nd floor). The front desk had just one person staffing it, despite it being a sold out holiday weekend. The room was clean with a great view and good bed linens.The decor is not my style […] (Think Laura Ashley circa 1982) Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Steve, thank you for your candid feedback. We agree with your sentiments, and in fact we are planning an exciting makeover to all 195 guestrooms and suites as well as our public space. The project will kick off in December and we expect to have a brand-new look to our entire hotel by March 2015! We hope you'll come back and see us again soon.
"Great location, but that's it"
We chose the Royal Sonesta because of its excellent location and because its expensive rates implied better comfort and quality than its nearby competitors. In the latter regard, we were very disappointed. The room was simply not up to the standard of a hotel in that price range: sparsely furnished with damaged furniture, stained carpeting, and cheap […] bathroom fixtures. The lobby and corridors were freezing cold. We will give the competitors a try on our next visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Alessandro, thank you for taking the time to share your feedback. We are disappointed that you did not enjoy your stay, but we are excited to share great news that will address your comments: by December, we will embark on a multi-million dollar renovation that when completed by early next spring will result in brand-new guestrooms and public space throughout the hotel. We hope you'll come back and give us another try!
Couldn't have asked for a nicer hotel and staff! Made our weekend even more memorable!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Preston, we're so happy that our amazing staff helped contribute to a memorable anniversary celebration! We hope you'll be back to see us again, whether it's to go sightseeing on the Inner Harbor or to s[pend your next anniversary with us! Thank you for the great review.
Way too expensive for the overall package.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are sorry to read that you were not happy with the value received in comparison to the price you paid. We are pleased that you still had a pleasant experience staying with us, as evidenced by your overall four star rating. Thank you for the headline about our convenient location, as we are in walking distance from Oriole Park at Camden Yards, M&T Bank Stadium, Harborplace, the National Aquarium, the Maryland Science Center, and so much more.
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