Many stains on carpetGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the 4-star review, despite your comments about the condition of the carpet in your guestroom. We are confident that what appeared to be stains is actually dark shadows, as the carpet is beginning to wear and needs replacement. We are in the midst of planning an extensive renovation to our guestrooms, lobby, an meeting space that will address this issue, so please stay tuned to this space for more details as our plans are finalized in the near future. We hope you'll be back.
"would NOT rate it at 4 stars"
this may have once been a 4 star hotel but no longer. the only person who provided service in the hotel was the concierge who was polite and kind. The desk people were rude and abrupt. The door people were lazy, my son was on crutches and they literally watched him push the circular door all the way around with his crutch. we had ordered a rollaway […] bed but were not informed until arrival that it would cost an extra 30$ for one. The hotel was entirely unsympathetic that there were 3 of us (6 foot teen boy ) and would either have to share two doubles or pay the extra for the cot. They also have a confusing parking fee and would do well to put it on paper. I heard them repeating it over and over at the desk and saw the puzzled looks on people's faces. ridiculous that they haven't figured out a visual for that. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Nan, thank you for your candid feedback. As a result of your review, we are creating an index card that we can hand to guests with detailed information about self parking. We certainly apologize that you felt that our front desk and front door staff did not deliver the exceptional service that we've built our reputation upon for more than two decades. We hope that you will choose to visit us again so that we can prove to your family what we really are all about.
It is a nice hotel and I like the pool and bar. It is a nice hotel and I like the pool and bar.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad that you enjoyed your experience at the Royal Sonesta Harbor Court. So many guests remark that our large indoor pool featuring salt water and a lifeguard on duty is more than what is found at the typical city center hotel. And Explorer's is a Baltimore classic, offering dozens of unique cocktails, and an amazing array of cosmos, martinis, cognacs, and an impressive selection of microbrews and wines. Come visit us again soon!
"Will Come Back to Visit Camden Yard!"
Lodging was adequate... close to the inner harbor. The kids enjoyed the pool and the basketball court. Only true negative: NO HBO! I could not watch Game of Thrones!!!!!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jonathan, thank you for taking the time to review the Royal Sonesta. Our pool is larger than a typical hotel pool and features a dedicated lap lane. Meanwhile, our sport court offers tennis, volleyball, and basketball, all on our rooftop with incredible views of the downtown skyline. Regarding HO, several guests recently have requested HBO, so there is a chance you may see that popular premium channel on our airwaves soon.
"For a love of adventure, like a Wes Anderson film"
From the first hello on the phone when I called, I was impressed by the personal attention and swept away by feeling I had discovered something timeless and unique. Greeted warmly by the bellman and receptionist, my eyes went to a wooden leopard on top of a huge gong outside the Explorer's Club. This hotel bar has life-size elephants and monkeys painted […] perfectly around its walls and local microbrews on tap. Our kids enjoyed juice in a glass goblet. The rooms are cavernous, at least 10' high ceilings, with plenty of room to walk, unpack, play. (The beds were doubles, but still, very comfortable and clean -- reminding me again of travel in a better generation.) The pool is huge by modern hotel standards, with noodles for kids. There's an outdoor tennis court, an indoor squash court (again, for those days when people played squash). Artwork throughout the hotel is classic 19th Century, elevating everyone's experience in addition to having all the modern amenities you look for. Across the (busy) street from Science Museum and Inner Harbor. Can't wait to return to this hotel to have another timeless adventure in Baltimore. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Chuck, thank you for such a well-thought and detailed review! Since our debut as the Harbor Court Hotel in 1986, we have been known first and foremost our having the absolute highest service levels in Charm City. Our guestrooms average 420 square feet, the size of a small suite in most hotels. And our indoor pool is a real treat, with its 5 foot depth, salt water, and dedicated lap lane. We can't wait to host you for another timeless adventure in Baltimore!
"Nice Location to Camden Yards"
The staff was very nice during a short stay. The hotel could use aesthetic upgrades and the bed could be a lot more comfortable.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for staying with us, and for taking the time to review our hotel. We appreciate the warm comments about our terrific team and our ideal location to the Inner Harbor and Camden Yards. Regarding the condition of the hotel, while our building is clean and well-maintained, we absolutely agree that a renovation is due--so look on this page in the near future for big news!
"100% perfection and the ideal Baltimore location"
Absolutely stellar - Staff, room, service, everything above 100%Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Bob and Mary Beth, we really appreciate not only the terrific rating, but especially the warm comments about our amazing staff. We look forward to your next visit to our Inner Harbor location!
The hotel is very conveniently located near the Inner Harbor. We really enjoyed swimming in salt water pool. The breakfast was delicious and priced right for the portion size. The only negative of our experience was the uncomfortable beds for the stay.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the detailed review! We are glad you enjoyed our ideal location, our spacious salt water pool, and the delicious breakfast at Explorer's. Regarding our bedding, we will undergo a full renovation starting late this fall that will include the replacement of all beds in the hotel--stay tuned to this space for details and timing. We hope you'll join us next spring to visit our reimagined hotel.
"Old and musty"
Not good.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to share your feedback. We apologize that our hotel did not live up to expectations. While our property has a classic look and feel that does not suit everyone's taste, we do take painstaking pride in the efforts of our housekeeping and maintenance team to keep the hotel in good working order, and we are disappointed to read that you were not pleased with your accommodations. We invite you to stay tuned to this page for updates on a full renovation that will kick off later this year, and once the hotel is re-imagined, we hope you'll come back and give our hotel another try.
"Very accommodating friendly staff"
Lovely room. Staff very accommodating , food a bit expensive, hotel close or walking distance to all inner harbor attractionsGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Karen, thank you for taking the time to review the Royal Sonesta Harbor Court! We are pleased to read that you enjoyed the experience in your guestroom (at 420 square feet, our rooms are the largest in the Inner Harbor) and also that you recognized our amazing staff and our ideal location to so many attractions. We apologize that our food selections are not priced according to your expectations--though with dozens of local and national restaurants within easy walking distance, hopefully this was not a big concern. We hope you'll choose to stay with us again next time you plan a trip to Charm City!
The staff was very courteous. The room was clean, but needed work. Wallpaper was beginning to peel. Side by side lamps had two different color shades (not intentional for décor, one white, one yellowed). The beds weren't terrible, but were short and not particularly comfortable. Location was perfect. The hotel was nice, but didn't measure up to rating […] and pricing. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate your candid feedback, and we agree with your assessment. Our owners are planning an extensive renovation throughout the property, and we ask that you continue to look here for news regarding the timing and scope of the renovation. We are pleased that you recognized the ideal location of our hotel as well as the service from our amazing team--once the renovations are completed we will be even better, and we hope you'll return to experience the new Royal Sonesta Harbor Court.
"Upgraded room with a fabulous view"
It was grand to be right there at the Harbor with restaurants and museums but on a rainy day the indoor pool hit the spotGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Sue, we are happy to hear that our terrific team was able to upgrade you to a harborview room. These rooms feature floor-to-ceiling bay windows that immerse guests in the Inner Harbor scenery. While it does help on a rainy day that our location is so convenient to the Maryland Science Center, National Aquarium, Ripley's Believe it or Not Museum, Harborplace, and dozens of restaurants, sometimes staying in and enjoying a great indoor pool overlooking Camden Yards and the downtown skyline is the perfect remedy for a rainy day. We look forward to hosting your again soon!
Overall, I would rate this hotel a B. Good location. Parking convenient (but expensive). Hotel somewhat dated but refurbished and looks nice. Room was excellent. Staff varied: one person at front desk extremely helpful; other (you guessed it) could care less you were there and made sure you waited to learn this important fact. I might stay here again […] but not sure. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for the candid feedback. With so much feedback about how wonderful our staff is, we take it quite seriously when we learn that a guest was kess than impressed with any one of our team members, and we certainly apologize for your experience. We hope that you'll give us another chance so that you can see that this is not the way we treat our guests. Regarding pricing, like most properties at the Inner Harbor, the Hotel does not own the adjacent parking garage, but rest assured we frequently do pricing surveys to ensure that our parking costs are kept competitive to other hotels in downtown Baltimore
"Perfect location for the harbor and federal hill"
Love this hotel. Great location for walking to everything in the harbor as well as the federal hill area. Couldn't ask for a nicer hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Bob, we are glad to hear that our ideal location within walking distance to all Inner Harbor attractions, plus Federal Hill, the downtown business district, and Camden Yards, made for the perfect spot for you to enjoy your visit to Baltimore. We are also glad to hear that you enjoyed your experience at the property.
I loved this hotel! I would highly recommend it to anyone. It is conviently located across from the harbor which was were I was getting married. The room was beautiful and comfortable. I will definately stay there again. The staff was very nice and hospitable.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Christine, congratulations on your big day! We are humbled that you chose the Royal Sonesta Harbor Court for your accommodations on the big day. We appreciate the warm comments about our amazing staff, the spacious and well-appointed guestroom, and our ideal location. We look forward to having you return soon--perhaps for your first anniversary?
This hotel is right on the water and it is close to many great places: stadium, aquarium, great restaurants, etc.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for taking the time to let others know that you had a great experience staying at the Royal Sonesta Harbor Court! We're happy that our ideal location was a great match to the places you wanted to visit in Charm City. We appreciate your spreading the word about us!
"Perfect location & Amazing Hospitality!"
We enjoyed our stay at Royal Sonestra located across the street from the harbor bay. Sonestra has vintage appeal, WIFI, full gym (weight room, racquetball court, etc) & pool w/ jacuzzi & rooftop terrace w/ sports court, spa massages $80/hr, & amazing hospitality who saw that the room I booked would not be enough for 3 adults & child like the online […] listing assumed so they gave us complimentary harbor view suite! Harbor view at Sonestra overlook the bay & its main attractions -- all walking distance to the mall gallery, Aquarium/Science Museum, Family attractions for kids & restaurants (we ate at Rusty's). It is a pleasant environment to walk around w/ company & frequent camera use. As for the bookings...highly important & comparable to the purpose of traveling to Baltimore (we drove from Oklahoma to enjoy the attractions at Baltimore & surrounding area). The complimentary kingbed suite we received included living area w/ sofas & one side of room had full bed, separate bedroom (ours was kingbed), and most important 2 marble bathrooms. There is both a huge tub & shower in ours, there is also a flatscreen TV infront of the tub. Overall, Royal Sonestra is the best choice if you are there to enjoy Baltimore. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Dennis, thank you for submitting such a detailed review of your wonderful trip to Baltimore. We are glad that our terrific Front Desk team was able to provide you an upgrade to one of our amazing Corner One Bedroom Suites that allowed you to relax in 1000 square feet of living space with two marble bathrooms. While you pointed out some of our great features such as our weight room, indoor pool, racquetball court, and massage services, it really all boils down to having an amazing staff that provides caring service to our guests. Thank you for the recommendation to others to stay with us, and we hope your travels find you returning to Baltimore in the future as well!
"Beautiful facility & friendly service. Convenient"
Staff and service were excellent. Made our 40 anniversary staff memorable.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad that our friendly team helped you enjoy a memorable 40th anniversary! Congratulations on this milestone! We thank you for taking the time to share your great experience with others, and we hope you'll be back soon.
Very helpful and generous staff. Very kind with an amazing upgrade during our stay during our time of grief at the passing of the children's father.Genuine Expedia guest review
"Excellent stay & even better staff!!!!"
The front desk was extremely friendly and always willing to accommodate. They also placed us in a perfect room. We even witnessed a very rude guest walk in front of everyone in line at check-out & interrupt the group in front of us because (she was going to miss her plane) and Johnathan handled the situation in the most professional manner (and I had […] been in customer service for over 10+ years) while telling her she was being rude by interrupting & had to wait till he was done with everyone else. I even left my personal pillow in my room & Cody from Security took the time to check my room & take my information & called me back an hour later to let me know he had found it. Thank you, we will 100% be back. Kudos to Johnathan & Cody & the rest of the staff at Harbor Court. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Jonathan and Cody are two shining examples amongst an extraordinary team. We empower our associates to take great care of guests, and our team takes this direction to heart. We are pleased that you had this great experience, and grateful that you took the time to share the wonderful details for so many others to read about. We look forward to having you back soon!
Will stay any time in Baltimore. Staff and facilities were excellentGenuine Expedia guest review
Room was large and well furnished with a great view of the inner harbor.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We appreciate your great comments about our wonderful hotel! Our guestrooms offer 420 square feet of comfort, making them the largest guestrooms at the Inner Harbor. Couple that with the spectacular views, and what a great experience! We hope to host you again soon!
Would stay again!Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Kelly, we'd love to host you again! Thank you for taking the time to rate the hotel and for sharing that you had such a grea experience staying with us.
"Great location, beautiful hotel."
I recently spent two nights with my two daughters (9 yrs. & 7 yrs.) at the Royal Sonesta Baltimore. We were lucky to find a great deal for the kids' spring intersession. This hotel is very near Harbor Place and the National Aquarium, which we easily walked to and from several times. We called the day of arrival because we would be checking in late and […] everyone was extremely helpful. Valet parking is convenient; however, the self park garage is connected to the hotel right off of Lee St. My daughters had a blast walking up and down the grand staircase in the lobby and thoroughly enjoyed the pool and hot tub! Please note that the entire pool is 5' deep, no gradual entrance, steps yes, but that's it. There were some floating boards and noodles; however, my girls are swimmers so we were fine. The hot tub was a great treat for a tired mommy. The rooms are very large, high ceilings make them feel even larger. The bathroom is a great size as well. We will definitely be staying here again on our next trip to Baltimore! Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We really appreciae your detailed review, Carrie, and we are glad to hear that you and your daughters had such a great time at the Royal Sonesta Harbor Court and in Charm City! Lap swimmers love our pool, as do experienced swimmers of all ages--and in accordance with Baltimore City law, a lifeguard is always on duty. We look forward to hosting you again soon!
"ROYAL SONESTA IN BALTIMORE/FRONT ENTRANCE"
First and Last experience was the only downfall I found with this hotel. Why 1st and last? It involved entering and exiting the dropoff and pickup area at the front entrance. The area could be, should be twice the size it is now. It was so congested you had to backup and pullup, backup and pullup, backup and pullup to get around other cars to get out […] of there! This also means wait, wait, wait until your turn. Really liked the hotel and the staff and the service, but that front entrance sure is a problem that needs correction. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Patsy, thank you for your review. We are glad that you enjoyed your experience with us, save for the congestion at the front entrance upon arrival and departure. Our European-style courtyard certainly distinguishes our hotel from the other Inner Harbor hotels, and the courtyard view rooms offer a quiet and serene atmosphere. But we certainly understand that during peak times the courtyard can become congested. We apologize that you did not enjoy the arrival and departure process.
the only thing about it is that you have to pay for parking Atlantic City parking is not as much in the hotels are a lot betterbut the hotel was very excellentGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad you enjoyed your stay, though we are confused by your reference to Atlantic City. In baltimore as in the other major East Coast cities, there are charges for parking at every hotel. The hotel does not own or manage its parking garage, so unfortunaltey these fees are paid by the guests--however, our parking prices are well within the range of prices at Inner Harbor competitor properties.
"Exceeded all expectations"
The staff and rooms and services were exemplary. We are very grateful, as we were there for a funeral. We will stay here each time we return to Baltimore !Genuine Expedia guest review
Traveled to the Inner Harbor for my wife's birthday with the girls. What a wonderful place. The entire staff made us very comfortable and went out of their way to make our weekend not only memorable, but quite enjoyable.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Given the harsh East Coast winter weather that finally appears to be over, you must have selected the perfect weekend to travel to Charm City! We thank you for staying with us (and for bringing the great weather!) and we are glad to hear that our amazing team helped make a memorable and enjoyable stay possible. We hope you'll be back soon!
The staff was wonderful! Only wish the beds were softer ;)Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Amanda, we are glad our staff helped deliver an exceptional experience! Thank you for taking the time to review the Royal Sonesta Harbor Court Baltimore. Stay tuned for news in the coming months about our upcoming renovation that will, of course, feature new beds.
V average, OK location but when asked where to go for diiner maybe some music -- got its sunday in baltimore, theres nothing to do!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Gereon, we certainly apologize that our Concierge and Front Desk teams were not able to find suitable activities for you on short notice. Downtown Baltimore is a great spot for both dining and nightlife, but the nightlife is decidedly more quiet on Sundays, particularly in the winter season. We hope you'll return in the spring or summer when the area is more lively--we will gladly create a customized agenda to maximize your time in our great city.
"Inner Harbor with less stress"
This was the 'overflow' hotel for a conference. I was happy to be here with reasonable parking just across the street (not the hotel's valet parking, which was typically high.) The staff went out of their way to help with questions about the area (e.g. where to buy Brewers cookies-a Baltimore thing.) Only complaint was it was hard to reach the electrical […] outlets to plug in devices, etc. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Claudia, we are glad you enjoyed staying on the Inner Harbor right in the heart of downtown without necessarily feeling like you were staying downtown. Our private courtyard and location along the Harbor offer a serene retreat that can make you forget that you are staying in the heart of the business district only two blocks from the Baltimore Convention Center.
For a last minute booking, things worked out fine. Hotel had ambience and charm. I read that the rooms were a little dated but that seemed to go with the "charm". Great fitness room and location was great. Staff was VERY pleasant and professional. One downfall - I did not like getting hit with the unexpected high charge for valet parking (overnight). […] I was expecting half of what I was charged. They need to clarify that more. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Dawn, thank you for staying with us and thank you for taking the time to review the hotel. As with nearly every other hotel downtown, we do not own the onsite parking garage, and our parking rates are competitive with all other Inner Harbor properties. Self parking is available for $26 per night and valet parking is available for $36 per night, plus Baltimore City parking tax. Both options offer unlimited in-and-out privileges until well beyond checkout time. We are glad you enjoyed the ambiance and charm of the hotel, and we hope you'll visit us again soon.
I was upgraded to a corner suite from my Harborview King room. View was amazing, room was very nice. Staff was pleasant and helpful at all times. Overall a great experience for my girlfriend's first visit to Baltimore.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore I'm glad our amazing staff was able to assist in making your girlfriend's visit to Baltimore memorable! Hopefully, now that she's had a taste of the hospitality that comes with our city's nickname of "Charm City" she'll lead the charge for you both to come visit us again soon!
"things to do within feet of the door"
Our kids loved the pool and the hotel. The room was just what we expected with a little more ( need to clean the bathroom better though). We could walk to everything but didn't have any of the city noise. We will stay there againGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for your review of the Royal Sonesta Harbor Court Baltimore! Our indoor pool, offering spectacular views of the downtown skyline, as well as our location within so many great Charm City attractions are definitely two of the "wow" factors at our AAA Four Diamond-rated hotel. We hope you'll return soon, as spring and summer are great times to visit the Inner Harbor!
Hotel is a great location for activities within walking distance to the Harbor. The rooms are nice however, the carpet did not appear to be the cleanest. The bathrooms are really nice.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We are glad you enjoyed your stay, and we thank you for the feedback. We pride ourselves on the impeccable cleanliness throughout the property, and we believe that your carpet was showing wear and tear rather than a lack of cleanliness. Stay tuned to this page for details of our planned renovation, as we look to replace worn carpeting and much more!
"Boat cruise stay."
Attended the nightly boat cruise in 3/22. The room was conveniently located right across the street from the entrance. Will ABSOLUTELY recommend this hotel & boat cruise to EVERYONE. LOVED IT!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore As you mentioned, we are directly across the street from Spirit Cruises on the Inner Harbor. Cruises available include sightseeing tours and dinner cruises--what a great way to enjoy the famed Inner Harbor! We are glad you enjoyed your stay and took the time to share your terrific experience.
"Magnificent harbor side hotel"
View from our room was simply magnificent. My sister became ill (no fault of hotel) and staff was incredible in helping and accommodating an unexpected situation. We hated to leave and hope to be back before too long. I have nothing but praise to offer this hotel and it's staff.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Doug, we're sorry that your stay was not more pleasant and that your family was unable to enjoy the Inner Harbor. However, we're pleased that our amazing team came through to lend a hand and make an unfortunate situation just a bit more comfortable. We hope that you'll reschedule your trip and stay with us once again, this time to take in the many great sights that make Baltimore 'Charm City'.
"Old in need of an update."
Old guard atmosphere. Stuffy feel. Over priced for the condition of the hotel. Get the price because of the location. Staff was courteous and helpful.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Tom, thank you for the balanced review, as you heaped praise on our amazing staff. Our ownership is in the midst of reviewing the timing and scope of an upcoming renovation that hopefully will be announced and planned in the coming months. We hope you'll be on the lookout for details and plan to re-join us!
"Nice hotel with easy commute to J Hopkins Hospital"
Hotel was clean and the staff went out of their way to be friendly and helpful. The only negative items that we noticed were that the armchair needed to be replaced and the lighting for reading or for using the circular table was poor.Genuine Expedia guest review
"Amazing Hotel View"
Everything was amazing and everyone was friendly. Upset that the powder used on the floor for freshness was overwhelming and my wife had a reaction to it. Otherwise it was nice. In room dinning menu should be more vegetarian friendly.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Thank you for rating us as five stars despite the issue faced with the carpet freshener! We are glad you enjoyed the incredible views from one of our harborview guestrooms. Just so you're aware for your next visit, our culinary team is happy to work with any dietary needs, and we would gladly prepare other vegetarian meals over and above what is offered on our menus. We hope to have you back soon so we can prove it!
"Lived up to it's rating"
Loved this hotel, it really did live up to it's high rating!!! The service and friendliness was more then i expected. I will stay at this hotel every time our travels take us to Baltimore.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Winston, we are proud to have earned such a great review and rating from you! Thank you for taking the time to review the hotel, and we look forward to taking care of you each time your plans find you visiting Baltimore.
"Not a better place in the harbor to stay"
Walking distance to everything!!!! Staff super friendly and very helpful. We were upgraded to Harbor view. WOW!!!! what a view! Best locatin in Balitmore. Rooms are clean, big and comfortiable. They even have a phne and TV in the bathroom. What more do you need!!!!Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore We are pleased that a great gesture by our staff helped make a great experience even more memorable! Thank you for the great feedback about our staff, our location, the terrific views, and the size, comfort, and amenities of our guestrooms. We hope that you'll choose the Royal Sonesta each time your travels bring you back to Baltimore.
"Lovely accommodations. Great view. Good service."
Relaxing weekend. High end hotel with lovely accommodations.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore It sounds like you had a lovely visit to the Royal Sonesta Harbor Court Baltimore and to Charm City! We hope you'll return soon!
"NICE BUT VERY EXPENSIVE"
EXPENSIVE PARKING, DINING AND ROOM. ONE CHAIR IN ROOM FOR WRITING DESK, NO TABLE TO EAT ON IF ROOM SERVICE WAS ORDERED. NOT ENOUGH SEATING. OTHERWISE, VERY NICE.Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Mo, thank you for taking the time to review the Royal Sonesta Harbor Court. We are pleased that you enjoyed your visit despite your belief that the hotel is expensive. We do find that our pricing for rooms, parking, and food is right in line with other highly rated properties in the Inner Harbor area, and based on the great service and your overall experience staying with us, we hope you'll choose to return soon.
Although service is excellent the rooms are a little tired. Needs urgent refurbishmentGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Roger, thank you for balancing your comments about the hotel's condition with positive feedback about the stellar service you received. Our ownership is exploring the timing and scope of a renovation that we anticipate will begin within the next 12 months. We hope you'll be back to witness the hotel's transformation!
Staff was great. Please eat and have a couple of drinks at the hotel bar and restaurant, its top notch. Only complaint I have is the heat unit in the room was hard to figure out, nothing serious though. Would definitely stay there again.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Socrates, thank you for the great review! We apologize that you had difficulty with our digital thermostat, and on your next visit just let us know and we'll have one of our terrific Engineers stop by and give you a quick crash course so that you can achieve maximum comfort in your guestroom, no matter the season. We really appreciate the recommendation for our terrific restaurant and lounge, Explorers!
"GREAT EXPERIENCE AND SERVICE"
I was on a business trip for three days, my profession is Facilities - I experienced super service from everyone at the hotel anytime any request was made. The front desk - bell captains - limo drivers - restaurants on 2 - waiters - all were exceptionally professional, courteous. I felt relaxed, welcomed by all and happy to be staying at such a wonderful […] historic hotel. I would truely stay here again. Read moreGenuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore Nancy, thank you for sharing your great experience with such great detail! It seems as though you had a chance to experience many services within the hotel, and we are pleased that our amazing staff left such a lasting impact on you. We look forward to hosting you again the next time your travels find you visiting Charm City!
"I Liked it, but prepare to spend money...a lot"
Loved the place...fitness area and pool were cool. Room was clean...bed was comfy. Loved the tv in the bathroom....but if youre gonna come here prepare to spend big bucks to get the most out of your trip just to experience all the luxuries the hotel has to offer. A little dissapointed the coffee shop downstairsstopped serving bagels at 11. Overall convienent […] area...prepapre to spend money for the sake of it...and enjoy the awesome inner harbor!!! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore The Inner Harbor is an awesome area....so many museums, shops, and just great spots to sit and relax on the waterfront when the weather is just right! So many guests tell us that our Fitness Center with tennis, basketball, volleyball, racquetball, aerobics, free weights, and yoga is the best they've ever found in a hotel. Regarding the bagels, we do have a cutoff time each day to ensure that the product we serve is always the freshest possible--however, we will take your comment into consideration as perhaps we can slightly extend the time for breakfast in Formula Espresso. We hope you'll come back to Baltimore soon and stay with us again!
This hotel was beautiful, with outstanding service. The hotel itself was well appointed and comfortable. All of the employees were very polite and helpful. Our room was large, quiet and had a magnificent view of the Inner Harbor. The hotel was directly across from the harbor and near museums, restaurants, etc.Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore Karen, we are pleased that you enjoyed such a great experience at the Royal Sonesta Harbor Court Baltimore! Thank you for the great comments about the condition of the property, our wonderful location, and best of all, our amazing staff! We hope you'll be back again soon!
"Great location & hotel"
Overall, a very good stay, but room service and housekeeping was slow on occasion. Other than that, a fabulous hotel and a great 3-night stay for my Lady and I. The harbor view is phenomenal, we spent a lot of time looking through the ceiling-to-floor window at the harbor and city. Beautiful...Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore We're glad that you enjoyed your stay but we certainly apologize for the service hiccups you experienced. We hope you'll give us another shot! Thank you for raving about the great views!
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