All hotels in Baltimore, Maryland, United States of America
1 room, 2 adults
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550 Light Street, Baltimore, MD, 21202, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 913 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.3
  • Neighborhood
    4.6
3.0 / 5Good
"Under construction"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Royal Sonesta was a beautiful hotel but we couldn't get the full effect since they were under construction. I wish I would have been warned prior to staying. Rooms were beautiful and I loved how close we were to the Inner Harbor.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for the warm comments despiet the trying circumstances. Our renovations will conclude by the end of March, and our $10 million dollar renovation will prove stunning, based on the early feedback from guests who have enjoyed our first 2 (of 6) renovated guest floors. We hope you will come back and give us another try.
2 night trip with friends Jan 16, 2015
randal
US
3.0 / 5Good
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
I wish I had known the hotel was under construction. Lobby was closed, front desk was a makeshift set-up on second floor. When it is finished, I am sure it will be fine, but it was kind of a surprise when I checked in after a long flight. Rooms are spacious and well appointed. Staff is helpful and pleasant. Hotel restaurant is nice, but pricey. Location is great, right on the Inner Harbor.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad you enjoyed our location, Explorer's Restaurant, and particularly the genuine, personalized service executed by our amazing staff. We apologize that our in-progress $10 million dollar renovation caught you off-guard, and we hope that our project did not cause an inconceninece beyond the unexpected surprise at check-in. We hope you will join us again in April or beyond so that you have a chance to experience our new look--we are sure you will rave about Sonesta!
2 night business trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect View of Baltimore's Inner Harbor"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I've stayed at the Royal Sonesta Baltimore on 3 or 4 occasions and particularly like getting a harbor view room: any time of the day or night, the view of Baltimore's Inner Harbor is enchanting. The hotel is currently undergoing a major renovation; the room I stayed in was not yet renovated but I expect when that is finished the hotel will be even nicer to stay at. I had to request that a hair dryer be brought to my room (didn't notice until I was getting dressed early on a very cold morning) and the front desk said they would take care of that right away, but an hour later it still hadn't been delivered, although one was dropped off later in the day. The bellhop was helpful with storing my luggage for a few hours and in arranging for me to have their on-call driver take me to local places for about the same price as a taxi. I will very likely stay here again, because I love the harbor view, and it's a nice place with generally helpful staff.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We really appreciate your feedback, and we are glad that you have enjoyed terrific service during previous stays, though it's clear we missed the mark on your most recent stay by not having a hair dryer in your guestroom, and by responding too slowly to your request for one. The harborview rooms are spectacular, as each features a floor-to-ceiling bay window offer specactular views of both the Inner Harbor and the downtown skyline. Our $10 million renovation is on tagret for completion prior to April 1, and our new look will transform the look and feel of our property, particularly with the modern look to our new guestrooms. We look forward to hosting you again soon so that you can enjoy the amazing harbor views!
2 night trip Jan 8, 2015
A Traveler
US
3.0 / 5Good
"Could of been better for the price"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
There was a communication issue from the beginning of our stay. It was a bit frustrating at times.The restaurant food is pretty good
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for sharing your feedback about your recent stay. I apologize that we weren't on the same page at the start of your stay, and we recognize that this caused you an inconvenience. We appreciate the warm comments about Explorer's Restaurant, which offers Chesapeake cuisine with a local flare and overlooks the beautiful Inner Harbor waterfront. We hope that you will return to the Royal Sonesta Harbor Court, and we will strive to provide you with a better experience on your next visit.
1 night family trip Dec 21, 2014
elias
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I have stayed at the Sonesta a number of times and always enjoy my stay. The location, right in the heart of the Harbor region is wonderfully convenient and I love playing racquetball in their racquetball court. Their pool, workout room are top notch. The hotel is undergoing some remodeling, which is not great while you're there but the cheaper price makes up for it. The rooms are large and comfortable but could use an armchair.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Daniel, thank you for your great comments! Each of our guestrooms will feature a beautiful new armchair as part of our $10 million dollar renovation. Additionally, the bedding will change: each room will soon feature a king size bed and a sleeper sofa OR two queen (rather than double) beds. Guests rave about our rooftop Fitness Center, which in addition to the features you've listed also features a yoga/Pilates room, hot tub, men's and women's sauna, and an outdoor sport court for basketball, tennis, and volleyball. We look forward to your next visit, as well as your review about our brand new look. Thank you for being a loyal, repeat guest!
2 night family trip Dec 28, 2014
Daniel
US
4.0 / 5Excellent
"Close to the harbor"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is undergoing renovation, so check in is on the first floor. Room was spacious and comfortable.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
It sounds like our ongoing $10 million property renovation (through the month of March) did not interfere with your Inner Harbor experience. Thank you for he feedback! Imagine those spacious, comfortable rooms with new wall covering, new carpeting, new window treatments, new furniture and bedding, new chairs, and new touches to the bathroom! We hope you will stay with us again soon to enjoy our brand new look!
Other trip Jan 5, 2015
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
We had no running water for the entire day and was given no compensation. I would not recommend this hotel. The restaurant was over priced. The self parking was outrageously over priced. We arrived around 7 pm on a Monday and checked out by 11 am Wednesday and paid almost $50.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Joanne, we apologize that the water shutoff that was part of our ongoing $10 million renovation caused you significant inconvenience. We scheduled the water shutoff during daytime hours (when the vast majority of our guests are offsite working or exploring the Inner Harbor) during the city's slowest occupancy week of the year. These changes to our pipes and plumbing are necessary to provide the amazing new rainfall showerheads that our brand-new guestrooms will be equipped with. We are surprised at your comments about parking, as our parking prices are within the lower tier amongst Inner Harbor hotels. Being from nearby WIlmington, you are familiar with high parking costs in East Coast cities simply because of the scarcity of parking coupled with the high demand. As with most properties, our hotel neither owns nor operates the parking garage that is on our campus. The combined circumstances certainly left you feeling let down, and we want the chance to provide you with the service and the overall experience that Royal Sonesta Harbor Court Baltimore has been known for throughout the past 25+ years. We invite you to return this spring once our $10 million renovation has been completed to experience our new look.
Other trip Dec 31, 2014
Joanne
US
4.0 / 5Excellent
"A Good Tourist Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
First, the downside. The hotel is undergoing a significant renovation and it does interfere with the visitor experience. The check-in desk is about the size of a phone booth, and they have minimal computer capabilities (such as being able to tell if the rooms have been cleaned). However, once you get past this annoyance, I found the hotel very accommodating. The staff were all pleasant and willing to assist you. The room was comfortable and clean. The indoor pool, spa, and exercise area were fantastic. The hotel is within walking distance to everything in the inner harbor area. If they can get this renovation completed, it will be a first rate hotel.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Rick, thank you for your comments. We are one month into our renovation, and less than 90 days from completion. One of the benefits of being a smaller hotel (203 guestrooms) is that a $10 million dollar renovation can be completed fully within the offseason and in a very reasonable timeframe. Our temporary Front Desk will remain on the second floor of the hotel until late January, by which time our all-new lobby will be completed. Our brand-new guestrooms will begin to come online with the next few weeks as well! The same genuine, personalized service that has long been our hallmark will remain, and our location is ideal to both the Inner Harbor and the downtown business district. We can;t wait for you to return and experience our new look!
Other trip Dec 31, 2014
Rick
US
4.0 / 5Excellent
"Great potential....somewhat disappointing"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
Hotel has tons of potential is located in a great place and has big rooms. However, i didn't see anything (when i booked) to indicate that the lobby was under renovation. The bellman was of little help in explaining that there was a temporary lobby on the second floor (which we had to find on our own) and the front "desk" (more of a table in a hallway) was not very accomodating in terms of storing our luggage since our room was not ready (we were there early).
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Daniel, we apologize for the service issues encountered. News of our renovations has been shared for months within these same Hotels.com guest reviews like the one you posted. Nonetheless, clearly you were not aware and this caused confusion during your arrival process, and we apologize. We invite you to return anytime beginnign this spring to experience our new look, featuring new guestrooms, a new lobby, and all new public space. Imagine the large guestroom you enjoyed with all-new everything....it's definitely worth a return trip to experience and we hope you choose to stay with us again soon!
1 night romance trip Dec 28, 2014
Daniel
US
3.0 / 5Good
"Noisey and more expensive !!!!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
We arrived at 3:30 am 12/28/14 and we get ready to check in nowhere online does it say its 100 more for a depoist. I was paying cash so this was a big issue because i didnt have alot of money. Then we find out that the hotel doesnt have free parking for paying customers. So then I had to pay another $48.00 to park my car. Maybe you should tell these things up front and then we couldnt sleep in because of all the construction noise at 8:00 am monday morning.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Jeffrey, thank you for sharing your comments. Our parking fees are indeed listed on Expedia, and just like with every major East Coast city, there is no free parking at downtown hotels. The hotel neither owns nor manages the parking area, so those fees are mandatory. A deposit is not required unless you choose to pay in cash. We apologize that noise from our renovation--which involves very little construction--resulted in your being awakened early. We anticipate that our renovation will be completed in mid-to-late March, and we invite you to come and experience our new look!
2 night romance trip Dec 27, 2014
Jeffrey
US
5.0 / 5Outstanding
"Christmas getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Spent Christmas Eve on spur of the moment. We have no children and are usually alone on Christmas eve Going to royal Sonesta was a Fabulous idea! Room was luxurious, price was right. We had suite with unbelievable views of the harbor. Soaking tub was Heaven! We had room service for dinner & breakfast staff & food excellent! Really felt like royalty. Right down to robes & slippers. Can't wait to go again! New holiday tradition has begun.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Donna, thnak you for the glowing review! We are glad that a new tradition was born and we look forward to hosting you again in 2015. Just wait until you experience the new and improved look to our suites, as our renovations will be completed by mid-to-late March!
1 night romance trip Dec 24, 2014
Donna
US
2.0 / 5Fair
"A little disappointed"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The hotel itself was just ok. We arrived and the facility was under construction, (that would have been helpful information)and Friday morning there was a notice under the door that read the water would be turned off for the day due to construction.(again helpful information) We checked out a day early because of these issues. They did however credit the parking.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Linda, thank you for sharing your feedback about your recent stay. The hotel is undergoing renovations; however, no construction is taking place. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
2 night family trip Dec 25, 2014
Linda
US
2.0 / 5Fair
"Very disappointing experience"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
Our Christmas visit was a total disappointment. This hotel has no business being open during its renovation, which was not disclosed prior to our arrival. We arrived Christmas Eve and our room had no water pressure. We could not shower that evening or on Christmas morning. Our children's room had a toilet that would not stop running. Later that day, we all had to switch rooms. The next morning, we received a notice that the water would be on and off all day. The room itself was comfortable but in shabby condition (hence the renovation, I assume). We felt quite duped by the whole experience. We will not return.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We appreciate your sharing your feedback about your recent stay. The hotel is undergoing renovations; had we anticipated the water shutoffs ahead of time, we certainly would have taken steps to let guests know ahead of time. Early on in the project (the renovation kicked off in early December) we have had to do periodic water shut offs to replace valves, and we absolutely understand that a water shutoff can cause significant guest inconvenience, and we apologize. All work including water shutoffs takes place during normal business hours, when a majority of our guests are offsite at work or enjoying the attractions of the Inner Harbor. We invite you to return this coming spring or summer to experience the new look to our hotel. By the end of March, we will feature 203 brand-new guestooms, as well as a new lobby and new public space. Our guestrooms will be completely new--from wall coverings to carpeting to window treatments. Each guestroom will feature new bedding, a new desk, new dresser, new Samsung TV with HDTV, new artwork, new chairs. Additionally, the guestroom bathrooms will receive new chrome finishes and a specactular new lighted mirror. Please consider returning to our property and give us the chance to showcase what we are really all about.
2 night family trip Dec 24, 2014
A Traveler
US
4.0 / 5Excellent
"Close to everything we needed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Only 3 nights and there were extensive renovations that did not create a problem. Ideal situated next to harbor and close to family.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Mel, thank you for noting that our renovations did not cause a disturbance to your stay. All work is taking place during the daytime hours when many guests are out of the hotel for business purposes or to explore the Inner Harbor, and the renovation does not involve an extensive amount of construction. By mid-to-late March, Royal Sonesta Harbor Court Baltimore will showcase 203 brand-new guestrooms, along with a new look to our lobby and our public space as we transform the jewel of the Inner Harbor. We hope you will return soon to experience our new look!
3 night family trip Dec 18, 2014
Mel
US
3.0 / 5Good
"Could be nice, soon"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Hotel was under serious renovation when I arrived, two times during my stay I had no water for several hours. In addition there were some fairly loud construction projects going on in the hallways. That being said the rooms were fairly well appointed and clean and you can't beat the location, however not worth the price per night with the construction factored in.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for your valuable feedback. We apologize that our much-anticipated $10 million renovation caused a few inconveniences during your stay. By the end of March we will feature 203 brand-new guestrooms, as well as a new lobby and new public space. In the meantime, all work is taking place during daytime hours, so guests who are out of the room during the day for business purposes or to visit the Inner Harbor across the street will not be disturbed by the work taking place. Benjamin, we hope that you will come back and experience our new look and once again take advantage of our ideal location.
1 night family trip Dec 18, 2014
Benjamin
US
4.0 / 5Excellent
"Good Stay, but construction work was on going"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Every thing was very good the staff were very nice to us and very friendly. Will be back again after the construction work is finished. To see the new reception area and hobby. Our room was harbor side and it was more they I inspected it to be. Very Nice
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
George, thank you for the great review, and we apologize for any inconvenience caused by our renovation. By mid-to-late March, everything about our hotel will be brand new--and if you enjoyed your harborview guestroom, just wait until you experience the new look coming soon! We cannot wait to showcase our new look on your next visit!
Other trip Dec 23, 2014
George
US
3.0 / 5Good
"Under Renovation"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
I wish I knew before we paid for the room that the hotel was under renovation. No lobby and construction all over the place. The room itself was nice, although the water in the shower was scalding the first two days. They gave us complimentary bottled water, but it was only two bottles for our entire four day stay.Great fitness room.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Toby, I apologize that you were not aware of our renovation before arriving. We have been posting details concerning the timing of the renovation on our Expedia responses to guest reviews for many, many months. We are glad you enjoyed your guestroom, but we also know that you will be AMAZED by our new look on your next Inner Harbor visit. We anticipate that the renovations will conclude right at the start to the upcoming spring, and we look forward to showcasing our updated look.
Other trip Dec 23, 2014
Toby Richard
US
5.0 / 5Outstanding
"Weekend getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Short weekend stay, downtown for Christmas festivities. Enjoyed running the harbour Saturday morning. Staff was great and our room was very comfortable. Always looking for our next time back!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Douglas, it sounds like you had a terrific weekend downtown! We appreciate the warm comments about our staff, as providing personalized service has long been a hallmark of our property. Our ideal location along the banks of the Inner Harbor lends itself not only to being just across the street from the museums and restaurants, but also means that great running and jogging areas can be found right outside our doors. Next time, ask our Concierge for the Star-Spangled map which will lead you on a fun, round-trip journey from the Inner Harbor to Fort McHenry on a vigorous run to start your day. We look forward to hosting you again soon for another quick downtown adventure!
2 night romance trip Dec 5, 2014
Douglas
US
5.0 / 5Outstanding
"Nice hotel at Inner Harbor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Checkin was professional and efficient. Room was comfortable and well appointed. Location is excellent. Will definitely stay here anytime I'm in Baltimore.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Dave, we're glad that you enjoyed the terrific service from our Front Door and Front Desk team upon arrival, along with our spacious and well appointed guestrooms, as well as our ideal Inner Harbor location within easy walking distance of all the major attractions, such as the National Aquarium and Oriole Park at Camden Yards. We look forward to hosting you again soon!
Other trip Dec 10, 2014
Dave
US
5.0 / 5Outstanding
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very enjoyable. Got upgraded to a wonderful room. Only problem was getting to room from garage. Door to enter hotel was locked and didn't open even with my key.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad you had such an enjoyable experience, despite the inconvenience entering the hotel from our garage entrance at night and having the key fail to operate the door. Thank you for letting us know this happened so that we can take steps to ensure that this does not happen to other guests. We are pleased that our Front Desk team took care of you by providing personalized service that included the unexpected surprise of an upgraded room! We hope you will return to stay with us again soon.
1 night trip with friends Dec 6, 2014
David
US
4.0 / 5Excellent
"Ravens weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice and clean hotel, well placed for access to the stadium
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
George, we are glad you enjoyed your stay, from the cleanliness of the property to our ideal location along the Inner Harbor but still nearby to the Orioles' and Ravens' stadiums. Sorry about the tough result vs. the Chargers. We hope that the Ravens earn a playoff berth and a home game in the playoffs, and you return to stay with us to experience the game.
1 night family trip Nov 29, 2014
George
US
4.0 / 5Excellent
"Hidden jewel near Inner Harbor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed at hotels in the area over the last few years and had a pleasant stay. However, I wanted a more indulgent stay. After searching on line the Royal Sonesta rose to the top and for good reason. This grand dame still holds her ol'world charm, but with new age amenities. The rooms are large, the marble bathrooms luxurious and room service is top notch. I look forward to my next visit.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
....and we look forward to having you return during your next visit to Charm City! We appreciate your comments about our spacious (420 square feet!) guestrooms, our fantastic bathrooms, and the great service and cuisine offered by our In-Room Dining team.
Other trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"I just love this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed here several times now and it's consistently good. The staff is great and I just like the look and feel of the hotel. It's quite, pleasant and clean. It's become by "go to" hotel when I'm in B'more.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Deb, thank you for the glowing review, and for taking the time to share your experience with fellow travelers! We invest so much time and resources into providing our amazing team with ongoing training, and it certainly shows. We also work as a team to keep the property clean and well-maintained, and we are happy we've made such a great impression. We look forward to continuing to take great care of you during your travels to Charm City--and we appreciate that you are spreading the word about us!
Other trip Nov 20, 2014
DEB
US
5.0 / 5Outstanding
"Excellent experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Definitely worth upgrading to harbor view room! Luxurious hotel, excellent service, comfy bed and plenty of space. Housekeeping was remarkable. Lots of affordable restaurants and attractions within walking distance, and even more things to do made very accessible by the free bus, Charm City Circulator.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Meg, we are glad to hear that you enjoyed the comfort and amazing views in your harborview guestroom! We appreciate the great comments about our amazing team, and in particular our terrific housekeeping staff. Thank you for sharing the benefits of our ideal Inner Harbor location with others. We hope you will return soon t stay with us again at the Royal Sonesta Harbor Court Baltimore!
Other trip Nov 20, 2014
Meg
US
5.0 / 5Outstanding
"elegance and convenience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
beautiful spacious room, gracious staff, coffee shoppe and restaurants available- steps away from the waterfront attractions-luxurious feel everywhere
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Ellen, we thank you for your feedback and for taking the time to share your experience with others. Your comments touched on so many of the hallmarks of our property, form an amazing staff who provide genuine, personalized service to guestrooms that are the largest in the Inner Harbor at 420 square feet to our ideal Inner Harbor location within steps of the business district, Orioles' and Ravens' stadiums, and of course the shopping, dining, and museums along the banks of the Inner Harbor. We look foerward to hosting you again in the near future!
2 night family trip Nov 15, 2014
Ellen
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Royal Sonesta is comfortable and quiet. Beds and bedding are lovely.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We appreciate the great feedback about the hotel, particularly that the hotel is quiet despite our location right on the Inner Harbor. That's largely due to our unique design featuring a center courtyard. The design results in a hollow square setup on the guest floors, with no rooms located across the hall from any other rooms. Therefore, there is little noise that disturbs guests while they are in the rooms. We hope you will stay with us again soon!
Other trip Nov 20, 2014
meg
US
5.0 / 5Outstanding
"Quaint and Modern at the same time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff was friendly, attentive and efficient. The bed was extremely comfortable The room was well done with a bit of old world charm I would most certainly return and recommend to family and friends
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for sharing such wonderful and detailed feedback about the Royal Sonesta Harbor Court Baltimore with the travel community. We are glad to hear that our amazing staff left a memorable impression. We also appreciate the great comments about our comfortable bedding as well as the unique styling of our spacious guestrooms. We look forward to having you stay with us again in the future....thank you for spreading the word about our great Inner Harbor hotel!
1 night romance trip Nov 15, 2014
Marjorie
US
5.0 / 5Outstanding
"A Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a great stay at this hotel. They are eager to please, the room was clean and there were a lot of amenities. Great coffee at the take out café! Would go back anytimne.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Cheryl, thank you for the kind words! It sounds like you had a great experience staying with us along the banks of the Inner Harbor, and we appreciate that you've shared your experience with so many others. Our great team continues to be the foundation of our success, and we will share your comments with our terrific housekeeping team in particular. We're glad you enjoyed the selection of Illy branded coffees in our Formula Espresso shop! We look forward to hosting you again soon!
2 night trip with friends Nov 6, 2014
Cheryl
US
4.0 / 5Excellent
"Tom and Marilyn"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice hotel. Service was a bit slow and inexperienced in the restaurant and bar, but not bad. A three or four star experience, good, not great. Lobby staff and doorman were excellent.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Tom and Marilyn, we are glad you enjoyed your Inner Harbor experience while staying with us at the Royal Sonesta Harbor Court Baltimore. Thank you for the feedback about your experience dining in Explorer's--we will share your comments with the team as a reminder that every single guest interaction leaves an impression, and we want it to be the best impression possible. We also appreciate the warm sentiments expressed about our terrific Front Door team, including bellmen, valet parking staff, and doormen--we will also share your review with this team. We hoe you will return to our Inner Harbor hotel in the very near future!
2 night romance trip Oct 24, 2014
Thomas
US
5.0 / 5Outstanding
"5 stars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing as usual. Hotel staff are incredible! 5 stars all the way!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Lisa, based upon your comments, it sounds like you've stayed at our hotel before. We thank you for commenting on the great service you received from our amazing team, both on this recent stay and in the past. We encourage our associates to deliver genuine, personalized service and it sounds like you left with a memorable experience. We look forward to hosting you again the next time you visit the Inner Harbor!
2 night family trip Oct 24, 2014
Lisa
US
4.0 / 5Excellent
"Hard Mattress"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel is older. Bed was very hard - I asked for a mattress topper and was told housekeeping did not have them.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Karen, thank you for your feedback. Some great news--our $10 million renovation kicks off in early December, and by the start of this upcoming spring, our guestrooms as well as our lobby and public space will be brand new! That includes new beds, linens, wallpaper, carpeting, and furniture, as well as renovations to guestroom baths. We hope you will return to experience our new product, and provide more valuable feedback.
2 night business trip Oct 22, 2014
Karen
US
5.0 / 5Outstanding
"nice hotel,close to the harbor"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
very good location,close to harbor,national aquarium,a lot of seafood local restaurants,very delicious local crab cakes,from hotel very good scenic view on the harbor easy commit to everything
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for the great feedback! We appreciate your comments about the ideal Inner Harbor location of our hotel and the resulting majestic water views! We also thank you for the comments about the great surrounding area, which is filled with great restaurants and attractions such as the National Aquarium. We hope you'll stay with us again the next time you visit to explore the Inner Harbor!
Other trip Oct 29, 2014
yuriy
US
5.0 / 5Outstanding
"Wedding Night Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This stay was for our wedding night in a Junior Suite. The suite was amazing and the front desk had champange and chocolate covered strawberries delivered to our room! We enjoyed our night before we headed off to our honeymoon. Many thanks to the team at the hotel for making it a great night!
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Congratulations to you both! And what an amazing touch to return from your honeymoon, no doubt busy following your big day and time away, and take the time and effort to not only share your feedback with the travel community but also to commend the staff at the hotel! We are glad our associates were able to add their personal touches to your special day to leave you with more lasting memories. We hope you'll be back in a Junior Suite in 2015 on the occasion of your first of many wedding anniversaries!
1 night romance trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay in Baltimore"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location near science museum area of inner harbor. Excellent meal at Explorer's restaurant in the hotel. Spacious, clean, and comfortable room.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Paul, it sounds like you had a great time visiting Charm City recently! Thank you for the great feedback regarding our ideal Inner Harbor location, the great food enjoyed at Explorer's overlooking the waterfront, and the wonderful comments about the size, comfort, and cleanliness of your guestroom. We hope you'll return soon to stay with us again!
1 night business trip Oct 25, 2014
Paul
US
5.0 / 5Outstanding
"Lights on the harbor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was a fabulous wedding night.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Nancy, we're glad to learn that you enjoyed attending a wedding while staying with us at the Royal Sonesta Harbor Court Baltimore. Our beautiful Whitehall Ballroom, like many of our guestrooms, offers stunning views of the Inner Harbor. We hope you will return to our hotel again in the near future, perhaps for a leisure visit to explore the museums and historical sights of Charm City.
1 night romance trip Oct 18, 2014
Nancy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very clean, and was in very good condition. Very quiet hotel.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We really appreciate your great comments about the cleanliness and well-maintained nature of the hotel. Thank you for sharing your experience with others--we hope you'll stay with us again in the near future!
Other trip Oct 22, 2014
A Traveler
US
4.0 / 5Excellent
"On the water and close to harbor and ballpark site"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very courteous staff and plan to stay there again.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
We are glad to learn that our amazing staff left such a positive impression about the Royal Sonesta Harbor Court! Thank you for sharing your comments with others--we look forward to welcoming you back soon!
1 night trip Oct 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location for the Baltimore Running Festival!
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We are located within 1 block of the half marathon starting line on Light Street and within 5 blocks of the finish line at M&T Bank Stadium. Congratulations on competing in the Baltimore Running Festival! We hope you'll be back to join us again next October!
Other trip Oct 21, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Room was old n some missing furniture. Decor was outdated . the carpet was water stained. Wallpaper in hallways peeling. Staff was to attend to missing furniture but never returned or responded. Not worth the price
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Christine, we sincerely apologize that your guestroom did not meet your standards or ours. As you may have read in other guest reviews, we are beginning a $10 million hotel renovation that kicks off in early December. By the start to the upcoming spring, our hotel will offer brand-new guestrooms, a new lobby, and new public space. Our model guestrooms are complete and are stunning! We hope you will return in a few months after the renovation is complete to see our new look.
1 night trip Oct 18, 2014
Christine
US
5.0 / 5Outstanding
"Great Harbor view! So worth it!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful night! All of us truly felt very special!
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Freddie, thank you for visiting the Royal Sonesta Harbor Court Baltimore! We are glad that you enjoyed the sweeping Inner Harbor waterfront views from your harborview guestroom. We are also glad that our amazing team made your family feel very special. We hope you'll stay with us again soon for another harbor adventure!
Other trip Oct 19, 2014
Freddie
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I travel a lot for work and often stay in very nice hotels. This hotel was definitely one of the nicest. Was pleasantly surprised at how large the room and bathroom were and how attentive the staff was. The front desk staff took care of booking me a cab for an early morning departure, while I was checking in, and without me even having to ask - they just heard me asking questions about what time I would need to leave and handled the entire setup for me. Room was clean and area was good - right near the harbor, which was perfect.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for making our day! Our amazing staff excels at executing genuine, personalized service, and that sounds like exactly what our Front Desk team members delivered during your arrival. We appreciate the great comments about our spacious guestrooms and ideal Inner Harbor location as well. We hope you'll choose Royal Sonesta Harbor Court the next time your plans find you visiting 'Charm City' again!
1 night business trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"EXCELLENT!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wow ! What a gem. Staff was excellent. Room was immaculate. Accessibility to the area second to none. This hotel is very beautiful & tastefully decorated. I have been very fortunate to have travelled very widely. This was one of the better places that we have stayed. Cannot say enough good things about our experience here. We will be back in December despite the renovations that they will have going on at the time.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Thank you for the glowing review! We really appreicate the warm sentiments expressed about our ideal Inner Harbor location, the condition of your guestroom, and of course about our terrific team. We look forward to hosting you in December as our renovations kick off--if you haven't seen our model guestrooms yet, please ask the Front Desk team members to show those rooms to you during your upcoming stay!
4 night business trip Oct 7, 2014
Noelene
US
4.0 / 5Excellent
"Excellent staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel staff is lovely. The room was clean and nice. A little on the old side. I understand they will undergo renovations soon.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Mary, thank you for the warm feedback about our amazing staff! A complete $10 million renovation kicks off the first week of December. By the time the upcoming spring arrives, our hotel will have a brand new look that we are excited to share--and the same great service will still be a part of our culture! We look forward to having you return to experience our new look.
1 night business trip Oct 12, 2014
Mary
US
5.0 / 5Outstanding
"Great location for Inner Harbor/Camden Yards/M&T"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was looking for getaway weekend place to stay close to Inner Harbor and this was perfect. My wife and couldn't have been happier with everything in a short walk from the hotel. Beautiful views of the harbor and downtown skyline.Plenty of places for food of all types and places to grab a cold drink. Hotel and ammenities were all wonderful. Would definitely do a return visit.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Matt, thank you for the great feedback! We are glad that you and your wife enjoyed our location convenient to both the stadiums as well as the Inner Harbor, along with the sweeping city and harbor views from your guestroom. We can't wait to host you again soon!
Other trip Oct 7, 2014
Matt
US
5.0 / 5Outstanding
"Weekend getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Started lousy. Dirty cloths in our bathroom. Hotel did the right thing with upgrade
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
We apologize for the first impression not living up to your expectations as well as our reputation for quality. Thank you bringing the issue to the attention of our Front Desk team, who took care of you and provided a fair solution that clearly made a difference based on the five star rating we earned despite the unfortunate start. Thank you for sharing this experience with the travel community so that others can see that we do make mistakes, but we strive to make things right. We hope you will stay with us again soon!
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Remarkable view! Breathtaking."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We decided to spend $40 or so extra to get a Harbor View room, and I am so glad that we did! The whole hotel is quite lovely and luxurious, and our room was large and comfortable. But the view was beyond spectacular! Our room was on the fourth floor and had a floor-to-ceiling window looking out over the harbor. We could see the whole inner harbor and Ft McHenry, a dazzling sunset, sparkling harbor lights at night, a glorious October morning. I felt like I was living inside of a beautiful postcard for a day. If you can afford this hotel, you can no doubt afford the extra money for the view! Do it!
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Your comments made our team smile! Thank you for staying with us, and for taking the time to share your experience with the travel community. We may borrow your description of the harborview guestroom as being comparable to living inside of a beautiful postcard! Each harborview guestroom and suite throughout the hotel offers the floor-to-ceiling bay window that you've described--and it's that bay window that allows one to be surrounded by the harbor and downtown and results in the rush of emotions that you've described. We can;t wait to have you return again soon!
Other trip Oct 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent service by all staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was courteous and helpful at all times. The food was excellent. Our room was very well kept and the bed was so-ooo comfortable.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Dorie, we are so happy to read that our staff took such great care of you during your visit to the Inner Harbor and last a lasting impression with the genuine, personalized service that Royal Sonesta is well known for. Thank you for the great comments about the creations from our terrific culimary team who bring to life the concept of "food is art" as well as the compliments paid to our housekeeping team. We hope you'll be back soon to see us again!
Other trip Oct 6, 2014
Dorie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The 2nd floor restaurant food is not too good. The wait staff is not attentive.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Sylvie, we apologize for your experience in Explorer's, but we appreciate the four-star review, which indicates that overall aside from the experience in Explorer's that you enjoyed a very good stay. Our fall/winter menu is just about to launch, and we are confident that guests will find the new choices to be delicious. We hope you'll return to visit again soon.
2 night trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I'd seen the not-great reviews and was a bit hesitant, but very grateful that we stayed there. Beautiful hotel, clean, lovely room, outstanding service. Will stay there again for sure.
Genuine Hotels.com guest review
Response by Royal Sonesta Harbor Court Baltimore
Sharon, thank you for the great feedback! We are glad to learn that you studied online reviews of our today, both positive and not-so-great, and made the decision to stay with us and enjoyed a terrific stay. Thank you for taking the time to share your experience with others to help them make the same great decision you did. We look forward to hosting you again in the near future.
1 night trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location. Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Royal Sonesta was perfect. Went to see a Ravens Game. It was close enough for a short, safe walk to the stadium. Even closer to all the attractions at the Inner Harbor. The Hotel and room was beautiful and the staff went above and beyond.
Genuine Expedia guest review
Response by Royal Sonesta Harbor Court Baltimore
Joe, we are glad to learn that you found our location to be ideal for the attractions you visited while staying at our Inner Harbor location. We are about 5 blocks from M&T Bank Stadium, 4 blocks for Oriole Park at Camden Yards, and jsut across the street from the Maryland Science Center and Habroplace. The National Aquarium is about 4 blocks from our front door. We are happy to hear that our amazing team left such a great impression with you by going above and beyond. We hope you'll return to stay with us again soon!
Other trip Sep 29, 2014
Joe
US
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