All in all, great hotel. Just wish they would have informed us the pool and out door areas were under construction. There was no reason to hang out at the hotel but that's not really why we were there. Room was quiet, clean and comfortable.Genuine Hotels.com guest review
Stay would have rated a 4.5 except for the fact that we were charged an extra $42 after we'd already checked in as pet fees. I specifically asked about extra fees when I booked and was told the fees were included in the overall total we were charged. We checked in, walked the dogs through the lobby and settled into our room only to receive a call about […] 20 minutes later explaining the extra fee. What were we supposed to do at that point? Leave at 11 p.m. on a Sunday night to try to find accommodations elsewhere? I asked if they could cut us a break since all fees were supposed to be included in our grand total, and was met with a flat, unhelpful no. I asked if we could be charged one fee, or if there was some other way to meet in the middle. Again, the flat no. Most disappointing fact? We live a couple miles away from this hotel, and stayed because of a sewage issue with our home. I was hoping this hotel would become our go-to spot for out-of-town guests and all future hotel needs. Now I'm not so sure. I'd be super embarrassed to have family stay there and then incur mystery charges like we did. Read moreGenuine Hotels.com guest review
"Lots of noise, bad management"
For all the information they collect from you, they conveniently neglected to mention that the pool was going to be out of service for weeks. Also, rooms are connect to neighboring rooms through a common door, and the doors are paper thing and don't block out noise. Lastly, my alarm clock went off at 5am. You should think that the hotel would turn alarm […] off from previous guests when they clean the room, right? Read moreGenuine Hotels.com guest review
Bed was so high it was hard to get on it. I am almost 6 feet tall.. Could not find closet in room. Room was small Very very few towels Room was showey but not confortable. This hotel was a loser. The average Comfort Inn was better.Genuine Expedia guest review
"Close to all must-see sights"
My stay was enjoyable, this is a hotel that is convenience to where my family in Florida lives. Therefore, I have arranged my next stay in February 2014 at this hotel.Genuine Hotels.com guest review
When i pulled up they were still undergoing renovations upfront but as soon as you walk through the door your image of the hotel changes completely looks like a new hotel and it feels like a new hotel.. I WILL BE COMING BACKGenuine Hotels.com guest review
"Friendly staff at the front desk. Nice, clean."
I've stayed at Hotel Indigo the past couple visits I've been in Miami and both times I've enjoyed a nice stay. The front desk staff is friendly and welcoming. The rooms are nice and clean and the location is close to shopping and restaurants.Genuine Expedia guest review
Overall, received good value. Lost some clothing there and after 2 calls was able to have it picked up from lost & found - satisfactory overall.Genuine Hotels.com guest review
"Not the cleanest"
Although the hotel location is great and the staff is very friendly, our room was not clean. The bathroom was dusty and the shower had "leftovers" from the previous guests. The common areas were messy and dirty as well. On the other hand, the beds were comfortable and the room was spacious enough.Genuine Hotels.com guest review
"Not a boutique"
An average place to spend the night. Not boutique feeling in service or amenities. Close to mall is about it.Genuine Expedia guest review
"Super friendly and helpful staff"
Walking distance to Dadeland mall, target and old navy, but also they had an hourly shuttle bus. Room clean and comfortable. But most impressive was the lovely friendly staff. Super helpful and accommodating, informative and just lovely. Thanks I will definitely stay there again.Genuine Expedia guest review
"Suitable for an overnight stay."
But that's about it. No amenities. Looks and feels like a Comfort Inn with different wallpaper. If you are looking for a boutique hotel, this is not it.Genuine Expedia guest review
"Great Kendall Location"
Great Hotel. Close to mall and many food and shopping options right off the freeway.Genuine Hotels.com guest review
"I'll stay again when I visit Miami"
Nice hotel overall. The staff are super friendly and helpful. The location is excellent and close to everything! A nice stop in the heart of Miami if you are visiting Miami or going to the keys. The billows were not comfortable unfortunately!Genuine Expedia guest review
i stay before for some times i like the place and i like th locationGenuine Hotels.com guest review
Excellent hotel I will stay there again the next time I come to Miami.Genuine Hotels.com guest review
"Don't be fooled by hotel photos"
The condition of hotel was horrible and really needs an entire renovation. The manager was very apologetic but it was nothing he could do after switching me another room because of the nastiness of the rooms and mold smell. I never write reviews but could not let this one pass me by.Genuine Expedia guest review
"Excellent location, very near Dadeland Mall"
We liked this hotel very much, the service is excellent, it is near many shopping venues and it has a shuttle to a 3 mile ratio, which is quite reasonable. All facilities were great, wi fi worked wonderfully The only thing to mention is the sound insulation between rooms is quite poor. I could hear the telephone ring in the room next door and my neighbor […] liked his TV LOUD, so I could not easily go to sleep. My friend´s neighbor had an early alarm and therefore she had to get up too early, too! Read moreGenuine Expedia guest review
"Not told by Hotels.Com that Hotel was under constr"
Room very clean & comfortable, Carpets in hall had stains. Bad odor in halls.No Pool and Patio access due to those areas under Re-construction. I feel Hotels.com should have informed us that the hotel was under construction and given us a major discount on the quoted price.Genuine Hotels.com guest review
The neighborhood is Pinecrest-- 1st class area. Hotel across from Don Pan--awesome cafe con leche style bakery! Free parking! The room is spacious, good AC, quiet, and clean. Professional, friendly staff. We were pleasantly surprised.Genuine Hotels.com guest review
This hotel was much nicer than I was expecting. Location is great, lots of restaurants within walking distance. If you are looking for a IHG hotel, I recommend the Hotel Indigo over the Holiday Inn Express down the street. Room could be a little cleaner.Genuine Hotels.com guest review
"Close the University of Miami"
My Stay went very well. Was greeted by a very pleasant and helpful receptionist. Asked if we needed any other amenities, we asked for a fridge and it was delivered immediately. The rooms were very comfortable, especially the beds, with great linens and comforter covers, instead of bed spreads. All Hotels should do the same. The breakfast that was included […] for us was very good, and the staff was amazing!!!!! Would definitely go back for another stay!!! Read moreGenuine Hotels.com guest review
My kids were looking forward to the pool, but when we got there it was "under construction". This was a little disappointing.Genuine Expedia guest review
"2nd stay in this place"
Hotel grounds dirty and full of litter. I don't understand need to block certain parking spaces when people are obviously going to use parking spaces especially on weekends. The construction going on really, really takes away from the eye appeal of the place. Hopefully this will end soon. I was charged incorrectly for a Bistro tap signed and charged […] to my room. The front desk lady was not very helpful but she did pass me over to the guys who work in the Bistro and I still don't know if that charge will appear on my bill. It's really stupid that anyone can sign anything tap and charge to a room, how insulting is that? If I visit the area again I will seek out another place but would not be totally against staying there again due to the good location to many things. Read moreGenuine Hotels.com guest review
"Nice hotel,close to major shopping and restaurants"
The beds are very comfortable and the sheets are very clean and plush.Genuine Expedia guest review
The a/c needed workGenuine Hotels.com guest review
Easy to find. Access to major roads and shopping. Several restaurants nearby. They are doing upgrades now. Noted early morning noise. Overall, it was fineGenuine Hotels.com guest review
Nice hotel. Close to shopping and US1. I have stayed there a few times. Good option in south miami.Genuine Expedia guest review
First stay here and I was not disappointed.Genuine Expedia guest review
"Great value getaway"
I was really impressed with the room. It felt like staying on south beach in downtown dadeland. The hotel is a stones throw from everything. My only criticism is that they have very limited parking and the wifi is very weak and didn't reach our room on the 4th floor. I will absolutely be considering staying here again.Genuine Hotels.com guest review
"Good location in the middle of Miami"
Not an amazing experience as the coffee maker was missing a part, but the bed? Omg I'd live there forever if I could. So for a lovely nights sleep I'd go here any day.Genuine Expedia guest review
"Couldn't get past the front desk"
First we arrived early on Saturday to find no parking and a lot of construction going on by the front door. Went inside and it got worse. Waited a few minutes to finally talk to the front desk staff but she was arguing with a guest about mail delivery. When it was finally our turn she was no help. Like I said we were early but all she could say what […] the check in time was and come back then, not even offering us a place to store luggage or any other type of help. So we decided to leave and head to Key West for the day and forget her rudeness as we drove the more upset we became and my wife used our expedia app to find a new hotel in the Keys which we did and had a great time. I don't even care that we couldn't get a refund back from the Indego it was worth it just not to stay those days there. I know it sounds like we are difficult people to please but that is further from the truth. I just want people who normally don't say anything like us choose a better place and not here. Read moreGenuine Expedia guest review
"Reasonably priced, very comfortable"
Comfortable hotel, good location in Coral Gables. Shuttle van available for guest useGenuine Expedia guest review
"Nice hotel close to a lot of fun stuff."
Close to Dadeland and minutes from Sunset place. Blue Martini night club with in taxi distance.Genuine Expedia guest review
"Fantastic location, close to Dadeland, Metrorail"
Stayed here for 1 night for a combination of personal appointment and shopping. Loved the location. Stayed in a 1st. floor room with my husband and 15lb dog. They have a doggy station/grassy area by the side of the hotel with bags and disposal bin. Really liked the fact that there was a walking & jogging sidewalk right outside the hotel on 76th. Ave. […] Took the dog on several walks - it was quiet, safe and very scenic in the residential neighborhood bordering the hotel. A 1 minute walk across the street was a Starbucks, Don Pan bakery (amazing) and a Thai/Japanese restaurant where I had delicious duck basil. All very convenient. Dadeland mall was 2 minutes drive (if that) and the Dadeland North Station was right next to it. Another 2 minutes took us to the Snapper Creek Expressway leading to the Florida Turnpike. The hotel had modern decor, simple and nicely furnished. Liked the laminate bamboo-like flooring in the room. Appreciated the loveseat in the room which made for a comfortable stay. Fee Wifi, free parking. Front desk staff were very friendly. It was an excellent choice for us and good value. Read moreGenuine Hotels.com guest review
"Friendly Staff, Clean Room"
I was a bit concerned when I read some of the negative reviews about this hotel AFTER I had already booked a non-refundable 4 night stay. However, I was pleasantly relieved to find most of the negative reviews to be fully unfounded. Yes, this is an older property and some of the chairs in the very small restaurant were showing some wear and tare. However, […] I found the food at the restaurant to be good (athough a bit high priced) and the chairs very comfortable. We had a room with a king sized bed and a sofa bed. The bed was simply the MOST comfortable bed I have EVER slept on! There was a big cushy down alternative comforter and a total of 6 pillows!!! The laminate flooring was the deal sincher for me as I have a strong aversion to carpet...especially in hotel rooms where God knows how many strangers have been before me. There was only 1 issue with my entire stay: The first morning we came back to find that housekeeping had only hung our towels on the rod to dry and had not left us in fresh towels. As soon as I told the sweet girl who works the desk (sorry, I forgot her name) about the problem it was immediately taken care of (they immediately sent up 4 fresh bath towels and some hand towels and face cloths as well). An apology note with the cutest chocolate vacuum candies was delivered to my room by the manager that night. The rest of our stay went without a hitch. The parking is free and there is a strip mall across 77th st. w/ Starbucks and a great sushi place. Read moreGenuine Expedia guest review
great hotel friendly staff amazing roomGenuine Hotels.com guest review
"Good location, modern clean decor"
We like hotel very much. Microwave and fridge have to be requested. Bed almost too high to get into and potty to low to get down on but shower safe and easy. Like Decor and wood floors but the floors needed a good clean.we will return.Genuine Hotels.com guest review
Clean, reliable, well located, great valueGenuine Hotels.com guest review
"Felt dirty. Had more pets than humans"
Hallway carpets were dirty, bathroom floor was black and sticky. Torn and dirty looking towels. So many pets were at the hotel; barking and smell. Supervisor did not know nearest Catholic Church. Good news: room was adequate size, shower was great, amenities were good. Tamer (front office) was very helpful.Genuine Expedia guest review
"Unfortunately Disappointing and Uncomfortable"
First thing you see when you walk in are the hotel staff and a clean Lobby. However once on the third floor you are greeted by mystery stains on the carpet. Upon entering my room I noted the carpets were poorly vacuumed. Second off the Bed only had one sleeping pillow but two large decorative pillows that are not comfortable to sleep on. Especially […] when the only A/C in the room is rigged to only go down as far as 65 degrees Fahrenheit which normally would not be a problem, But the room was seriously only 72 degrees Fahrenheit. When i Spoke with the overnight staff member working the front desk he informs me that the reason it wont really go down to 65 is cause the unit would freeze and not cool the room at all so they had Jerry rigged them to do this. I was so upset because he could see the sweat dripping down my face and did not even offer to move me to a different room. I asked if there was any way he could help me with this situation and he stated NO!!!! I was beyond upset considering the whole reason i stayed there was cause I was sick and wanted to feel comfortable. Instead I was Miserable, Hot and Sweaty. I would never return to this hotel even if they paid me too.. Do yourself a favor stay anywhere else!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read moreGenuine Expedia guest review
"Good quality for price"
The staff was very friendly and helpful. The rooms are ok, nothing modern but clean and comfortable.Genuine Expedia guest review
Very good service, also traveled with my golden retriever and they accepted, I will go back and recommend it.Genuine Hotels.com guest review
"Good location Pinecrest, Kendall"
Good stay but smell bad in the lobby. Staff very smartGenuine Hotels.com guest review
"Nice for quick stay"
I stayed overnight because I had an early morning appointment the next day. Rooms were nice - but only negative was that the room next to us had their tv on since 2 am and it was so loud we could here it over the ac until we left the next morning!Genuine Hotels.com guest review
"Not as nice as in the past"
There seems to have been a decline in the hotel. It is not as nice as in the past. In the past we have been able to get cable channels in the room this time we were limited to only 11 channels, in analog. The staff is still very friendly and eager to serve. Cleanliness was ok, but no way to know if room clean. Bed was made.Genuine Expedia guest review
"Poor excuse of a hotel"
The wifi does not reach all the rooms and it says free wifi when u ask them they say that the if the internet reaches that floor then use the pw which meant that all the floors dint have wifi accessibility then why advertise that it was free wifi? Rooms are very old they actually had an old ac unit in the room and the bathroom doors were see thru so […] if u were to stay with a family its so inconvenient! Read moreGenuine Expedia guest review
The people were friendly enough, but the rooms needed maintenance . It took forever to get hot water to my room. House keeping took the dirty towel, but did not replace them, and after two days I had to call the front desk for replacements. The clock in my room was broken. And finally I was never able to get the WiFi to work.Genuine Hotels.com guest review
Not happy with my stay at Hotel Indigo due to the lack of responses daily from staff when we needed extra towels, and the temperature in my room was uncontrollable and a bit uncomfortable. After talking with management, my room was adjusted which did eased the peace of mind that caused the inconvenience.Genuine Hotels.com guest review
The blow dryer was broken and falling apart, the floors were a cheap laminate that were peeling and were dirty had to wear flip flops on the room and there was no mini fridge.Genuine Hotels.com guest review
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