They gave us the incorrect room and had to take the luggage back down stairs and drive to the lobby to receive the correct room. After given correct room, the bathroom ceiling tile was wet in the bathroom. Needless to say we were inconvenienced twice and were not satisfied. We will be staying elsewhere!Genuine Hotels.com guest review
Staying at the Whitten Inn was a very pleasurable experience. The locator was great because everything is close by.Genuine Hotels.com guest review
"Whitten Inn Taos, NM"
I would never stay at this hotel again. If there had been another place available I would have checked out 30 min. after I checked in. The room for my husband and I was not clean. Trash on the floor, make up on the ice bucket. The second room for my daughter's family was unlocked. The beds unmade and nothing cleaned. We did not arrive until 7:30 P.M. […] and 9:30 P.M. respectively so there was no excuse for dirty, unmade rooms at that hour! We never received any coffee/condiments for the coffee maker. In my son's room they left clean towels after I asked them to do so but would never pick up the dirty towels! Hotels.com should investigate the rooms that they offer. I know you get what you pay for so this was a prime example of an inexpensive room rate but there is no excuse for uncleanliness! I will have a hard time trusting Hotels.com for recommendations in the future. Read moreGenuine Hotels.com guest review
"Ski trip - stayed at the Whitten"
My stay mirrored the mediocre feedback I read prior to booking. Just the basics, bathroom needed TLC, but was clean. The microwave tripped the surge protector and called the front desk and received odd instructions to reset it - add 30 seconds was the only option that worked. TV and stations were fine. Walls weren't too thin, so no complaints their. […] Pool and hot tub, breakfast all good. Coffee pleasantly surprised, usually too weak, but it was a good strength. Read moreGenuine Hotels.com guest review
"Economical but poor service"
This is a good, inexpensive hotel for families on a budget. However, don't expect good service from the staff. We booked two rooms. The first room didn't appear to be cleaned from the previous occupants - the beds were half-made, there was trash in the trash cans, and there were no clean towels. The second room appeared to be clean, but the light in […] the bathroom was out and they never refilled the soap dispensers. Management blamed the poor cleaning job on new cleaning staff. They brought us fresh towels and assured us the beds had been changed. One reoccurring problem was the key cards would go bad for no reason at all. Towards the end of our stay, we were going back to the front desk every day so they could re-key the cards. The location is not bad, though. It's close to several grocery stores (Supersave, Albertson's, and Smith's). It is one of the stops for the $2 shuttle service to Taos Ski Valley. Taos County Courthouse is a short walk away where you can catch the free shuttle to Sipapu. There's also a field next to the hotel with a short sledding hill for small kids. Read moreGenuine Hotels.com guest review
"An overpriced as the quality of service considered"
Hotel towels have black stains. Complimentary breakfast area is too small to handle the number of guests every morning. It seems that there is a larger area that could be open for that purpose. There is only one person from the front desk to take care of breakfast area.Genuine Hotels.com guest review
"It worked for us."
It was clean and comfy. Nothing extravagant about it. Great room for skiers, we could park right in front of the room and load and unload skis. Very convenient to walmart and several restaurants.Genuine Hotels.com guest review
"Stay was OK."
The Stay was Ok. Small room, but was adequate. Breakfast room was full and had to wait in line. Overall, I would give a B+ for the money spend.Genuine Hotels.com guest review
"nice after day on slopes"
room was nice and clean. we would definitely stay here again. hot tub and pool were great after being on the ski slopes. big pool and hot tub.Genuine Hotels.com guest review
"loud heater cold room"
you get what you pay forGenuine Hotels.com guest review
"CEO Hatch Framing and Finishes"
We stayed 3 different weeks for work. The desk help was impossible to deal with both on the phone and face to face. The breakfast was cold boiled eggs and waffles. After the first morning we went out to have a hot breakfast. I slept good but will never stay again and face the front desk.Genuine Hotels.com guest review
The hotel was just o.k. The rooms are accessed from the outside, rather than through the inside of the building which was disappointing. The outside doors could use some paint. The hotel is a bit shabby looking once you get to your hotel room door and step inside. The decor is outdated. There was a coffee maker in the room, but no coffee or filters. […] It was however, very clean and quiet. Read moreGenuine Expedia guest review
This is at best a 1 star hotel. Even that is generous as i couldn't even stay the night and headed across the way. Trash smell, dingy ancient rooms and abysmal beds.Genuine Expedia guest review
Location and price was good. NIce TV, horrible breakfast. One key thing required for a decent "free" breakfast is coffee. There NO sugar, splenda only, and NO cream!!! I noticed that few customers was disappointed with the coffee itself. OJ was watery. There's few serious issues with condition of my room, there was gaps in the ceiling in the bathroom, […] perfect for a spy cam, looked all over to make sure there wasn't one. There was a big gap between the frame and front door, on the lower part. It looks like someone tried to kick in the door, air was coming in. They're not taking care of this hotel at all, it's sad. It could be a nice place. Read moreGenuine Hotels.com guest review
"u get what you pay for"
You get what u pay for This hotel needs updating. And the "breakfast" is hard boiled eggs and cold cereal. The beds are hard and the pillows lumpy. The staff was very niceGenuine Hotels.com guest review
We had a very enjoyable trip. The hotel was not fancy but comfortable. There was no table in our room which was a little inconvenient. The staff was very nice.Genuine Expedia guest review
Nice motel. Unfortunately we had to leave on an emergency prior to completing our stay. Otherwise I would use the facility again.Genuine Expedia guest review
"A great disappointment"
While the room was clean, the hotel was generally run-down with a face lift for the Internet pictures. The bathroom is tiny, requiring maneuvers to get out. The faucets and shower curtain rod were falling out of the wall and there was no hook for clothes or towels. The pool and hot tub had crumbling paint and were uninviting, and lights in the ladies' […] restroom were almost all burned out, not replaced when asked. Breakfast was mediocre, and no decaffeinated coffee even when asked. Some staff were friendly but most were indifferent or downright surly. They didn't even have a map of the town, never in 5 days. Read moreGenuine Hotels.com guest review
"Won't go again"
Hotel in ok location , entire building run down , carpet was wet from a leak in plumbing , breakfast area dirty and small , ceiling in bathroom falling down ,tile doesn't match ,and real dirtyGenuine Expedia guest review
"No towels for you!!"
Room was clean, only two bath towels, when asked for more, only allowed one. No bar soap, only multi use liquid soap dispenser. Tub faucet leaked, no, poured, loudly, could even hear it through closed door. Continental breakfast was, well, laughable. Parking lot was in ill repair. Will not stay there again, nor recommend.Genuine Expedia guest review
"reasonably priced/location in Taos"
The hotel seemed to be very busy and well used but I was uncomfortable during my stay. I think the rooms could be improved by some remodeling, paint, carpet and new mattresses. Just felt dingy and dark. My bed was very uncomfortable......no cushion and I felt on one side that the mattress was tilting. There was also a coffee pot in the room with no […] coffee or supplies. Read moreGenuine Expedia guest review
It was comfortable enough for a few nights for the price. The neighborhood was loud, but a good stay overall.Genuine Hotels.com guest review
No coffee provided, the room was well worn out. Clean but well usedGenuine Expedia guest review
"Easy to Find Location for Weary Traveler"
Good, except shower heads and soap dispensers in the bathtub are challenging to reach for shorter people! Beds were comfortable, nice to have refrigerator and room is roomy! Disappointed that there was no fruit for breakfast and no diabetic food needs (sugar free syrup for waffles). :(Genuine Hotels.com guest review
It was goodGenuine Hotels.com guest review
"Not what we expected."
When I booked this hotel through hotels.com, it listed a restaurant as being attached. Knowing we were driving and arriving late this was a good thing. The restaurant had been closed for awhile. Hotels.com is now updated, but I wasn't pleased. The hotel was much more rundown and outdated. Still I guess i got what i paid for....Genuine Hotels.com guest review
"Great for the price."
Very guiet night. Overall a very good experience. The beds definitely need to be updated.Genuine Expedia guest review
"Nice hotel. Close to old town Taos."
The stay was average for the price range. Nothing bad, nothing outstanding. The staff was very nice and helpful. All in all a comfortable 3 nights.Genuine Expedia guest review
You get what you pay for, not a palace but a good place to stay. Bed was pretty firm.Genuine Expedia guest review
"Don't stay here!"
My husband and I were recently on a 3-week vacation in the Southwest. Of all the hotels that I booked, this was the absolute worst! The hotel (except for the registration area) were in complete decay. When we walked into our room, the rug was so worn at the doorway, the tacking was exposed and felt like thumbtacks under foot. The rest of the carpet […] was very old. The bathroom was OK, but the towels were threadbare. We should not have stayed, but were tired from a long ride and decided to stick it out. Never again. Read moreGenuine Hotels.com guest review
Stayed two nights. Never any facial tissues in holder. There was a coffee maker and cups, but no coffee to make. At the Continental breakfast, there was no butter for waffles. The jacuzzi was not clean, still had soap scum from previous use.Genuine Expedia guest review
My son and I were in town for a funeral and stayed at the Whitten. We enjoyed our stay. This was the first "heated pool" we have found in years that was actually heated! The pool hours were kind of inconvenient but the staff was very nice and accommodating. Our next visit to Taos will surely be at the Whitten. HIGHLY RECOMMENDED!Genuine Hotels.com guest review
"Don't waste your money"
Customer service was horrible, at the front desk and on the phone. The Manager was not availble to hear my complaint and never returned my call. The room was not clean. I do not recommend this place.Genuine Hotels.com guest review
"Last minute weekend getaway"
Decided to take an overnight trip. For the price this motel was an excellent deal! We were only in the room to sleep overnight. There is so much to see in the Taos area. The hotel staff was exceptionally helpful! They were professional and I cannot say enough about the service we were given. A+ The pool was warm and clean and jacuzzi was in great working […] condition. The kids had a great time. The rooms were older and a little small however they were overall clean. For the price they were excellent. There was a funky smell but it was not too bad. The beds were clean and comfortable. The refrigerator and microwave in the room were clean and in good working condition. We were missing towels in the room when we checked in but the staff immediately brought some over no questions asked. Motel is in a centralized area and in a good location. The interior is very pretty and reminds me of the old train station lobbies. My family and I will be staying here again when we visit Taos. It's no resort but like I said we were not in the room long enough to need a resort. Oh... shower head was great and plenty of hot water to shower. When we first arrived I was a little worried because the hotel looks older. A fresh coat of paint, new carpet and some new comforters, curtains would really help appearance however once we were greeted and stood in the room we were very pleased. Continental Breakfast was great! No wait! Lots of people and no shortage of food whatsoever Read moreGenuine Expedia guest review
"Nice hotel for a quick stay"
This was a nice hotel with a view of the mountains located in the center of Taos.Genuine Expedia guest review
The front desk girl was so friendly, great way to start our visit!! Room was clean, bed comfy, pillows wonderful!! Not far from The Plaza and front desk gentleman even gave us a ride to El Cantina on Saturday night!! Great weekend!!Genuine Expedia guest review
"Nice Hotel close to town centre easy access."
Really enjoyed our stay. Our room was clean and well kept good shower a nice t.v. and the breakfast was as good as any . we stayed 2 nights and recommend it to friends.Genuine Expedia guest review
In spite if some negative reviews, we decided to give this hotel a try. The carpet was a bit old. The beds were very comfortable. Bathrooms nice with plenty of hot water. Free breakfast. Would definately stay there again.Genuine Expedia guest review
I went up with 3 friends for a competition and so between the 4 of us and our 2 year old companion the room was actually a great size. The service was very wonderful all workers were nice. Only dislike was that the beds weren't more comfy. I would definitely stay again though.Genuine Hotels.com guest review
Rooms are dirty run down bugs in rooms. Hotel staff some are friendly Management poor English not friendly at all. Front Lobby halls no lightening bathroom dirty and locked.Genuine Hotels.com guest review
"Nice hotel, clean though older"
Very nice stay. The rooms were clean but the motel is dated. Maui us service is slow but overall would recommend at low prices.Genuine Hotels.com guest review
"Great home base for exploring Taos"
Clean, friendly, efficient, nice view. staff seemed happy. and they boil their own eggs. yum. central location to drive walk or bus. Loved the abstract painting of the gorge. big hot tub.watch your step, pavement is sub par in parking lot. Great for the price.Genuine Expedia guest review
"Guests were noisy and the breakfast was chaos"
The other guests were very noise and should be monitored by staff better. Breakfast was chaos with a small dinning area. The pool was nice and the rooms were clean. Decent for the price.Genuine Expedia guest review
The hotel is very basic but clean. The WiFi worked great and the flat screen TV was a plus. Rooms are larger than most modern hotels. Breakfast is a very basic continental style. My stay was uneventful which makes my experience enjoyable. I would stay here again as long as room rate remains low. There are many options in this area of Taos for more […] money. Read moreGenuine Hotels.com guest review
Good size...nice staffGenuine Hotels.com guest review
"Clean, relaxed atmosphere."
Clean, relaxed atmosphere. Friendly staff. Comfortable beds. Large rooms. We would stay there again.Genuine Expedia guest review
"adequate budget hotel"
Very basic, well used room. There was a used washcloth hanging in shower rod which made me uncomfortable as to the cleanliness if the entire room. There was a coffee maker in room but no coffee pods. We did not eat the included breakfast so cannot comment on it.Genuine Expedia guest review
"A very good stay for 3 guys on a fishing trip"
I booked this hotel for my husband, brother and his father-in-law for a weekend fishing trip to Questa. The hotel has a free breakfast that consisted of hard-boiled eggs, waffles, and rolls. That was it. No meat of any kind. The hotel was clean and better than average. The price was great considering the time of the year and availability on 3 days notice. […] Overall we would definitely stay again and recommend it to others. Read moreGenuine Hotels.com guest review
"Nice hotel close to town"
Nice hotel for the money!! Close to town, was clean, quiet and safeGenuine Expedia guest review
Not too great….Genuine Hotels.com guest review
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