"Times Square Around The Corner"
Very easy to find even being our first time to NYC. Hotel staff were very courteous and attentive. We were put on the second floor on a side where we were facing a brick building. Also being so low to the street we could hear all the noise and feel the subway going by every 1/2 hour or so. There was a parking garage (Valet) right next door reserved […] for hotel guests at a flat rate of 42.00 a day Overall not bad for the price, would have rather been higher up and had some view from our window but I guess that's what we get for booking through Expedia. Read moreGenuine Expedia guest review
"Clean and quiet"
This hotel was quite comfortable and quiet . I read reviews that said to stay at the 8th floor or above for less noise. We stayed on the 5th floor and heard no noise !!!! We had a perfect nights sleep and will stay here again !!!!Genuine Expedia guest review
Clean quiet comfortable accommodation and excellent locationGenuine Hotels.com guest review
Great location, friendly staff & great concierge. Highly recommendGenuine Hotels.com guest review
Perfect location. We enjoyed out stay very much. Will highly recommend.Genuine Expedia guest review
"Excellent location. Would definitely stay again."
Just minutes from Times Square. Hop-on Hop-off bus is right down the street.Genuine Expedia guest review
"Would highly recommend"
Was in NY for a vacation with my daughter, niece, and sister-in-law this past week. The Hotel was in the heart of the theater district and was so close to everything. The staff was very friendly and had suggestions for whatever questions we had about places to go and restaurants to visit. They took care of all our needs very quickly. I would definitely […] stay here again. Read moreGenuine Expedia guest review
greatGenuine Hotels.com guest review
"Convenient to Times Square and NYC attractions"
Good for family,walking distance to Broadway, Times Square, close to subwayGenuine Expedia guest review
Clean, comfortable, friendly hotel at a good price.Genuine Hotels.com guest review
"Convenient and comfy!"
Loved the location, the extra $5 per night spent for breakfast buffet at the restaurant was well worth it!!!Genuine Expedia guest review
It was excellent! I loved it.Genuine Hotels.com guest review
"Excellent location! Close to everything."
Overall experience was great! Location was great! The toilet continued to back up. Possibly old pipes.Genuine Expedia guest review
This was our first trip to New York. This was a great location for Broadway shows and Times Square. Just a couple blocks away. Also a short walk to Rockefeller Center and Central Park. Subway stop was close and could easily get down to Lower Manhattan for the Staten Island ferry, 9/11, Wall Street,etc. the rooms were a good size, comfortable and clean. […] Staff was very helpful. Only negative is that in the theatre district there aren't a lot of great restaurants or cool bars for a drink. But enjoyed our stay very much and would recommend to anyone for the convenience when sightseeing Read moreGenuine Hotels.com guest review
The room was wonderful but the bathtub was dissapointing( was chipped and not very clean) staff very helpful and location great.Genuine Hotels.com guest review
"Great for a couple of days."
It was a clean place-no bugs. Rooms were a little small-would need more space if stayed more than 2 nightts. Fast and efficient staff. Nice linens, the rooms looked like they could use some small maintenance like peeling wallpaper, etc. It was very close to get onto subway or grab a cab or walk to most of the big attractions. For the money, I wish we […] had stayed in a different part of NYC that was a little less dirty. The area had a lot of the touristy carts and stores and lots of trash outside in the street, etc. Read moreGenuine Hotels.com guest review
"Marginal customer service"
If you've got a straight forward business trip, the staff is fine. Last minute extensions and flexibility, don't count on an accommodating staff.Genuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Brad, Thank you for taking time to share your thoughts with other travelers. I am sorry that we were unable to accommodate your last minute request to extend your reservation. I hope that we will get a chance to welcome you back one day!
"Awesome hotel 1 block from time square."
Amazing hotel, location was awesome, staff nice and willing to help, restaurants near buy, markets for groceries 1 block away, everything you need at most 2 blocks away, even pharmacy´sGenuine Expedia guest review
Our room was lovely and large w a great view. Staying here was a pleasure. The restaurant was great and the cocktails were perfect. The staff friendly and efficient what more could you want. And the location was perfect for the theaterGenuine Expedia guest review
The location is certainly excellant. I think it's too expensive for what you get - a mini bar but not stocked - no bar or resturant in the Hotel. There are so many other hotels with all the amnities in that area that offer a better bargin.Genuine Expedia guest review
"Very nice hotel in excellent location."
We had a very pleasent four days and the hotel staff added to it.Genuine Expedia guest review
"Great Hotel in the city!"
We were so excited to have such a great hotel experience! The staff was very helpful and kind including the housekeeping staff. The rooms were clean and I am very picky - this was my main concern staying somewhere new to us. We are gluten-free and there is a market right across the street where we could buy gfree food! The only heads up would that there […] is a fire station right next door so if you can't sleep through a few sirens a night you might want to stay elsewhere. I liked it - it made me feel safe!! Read moreGenuine Expedia guest review
"Heart of theater district"
Great location right around the corner from the theaters. Great little french bistro next door with wonderful and reasonably priced brunch.Genuine Hotels.com guest review
great location. clean hotel. good staff. attached restaurant is good but a bit pricey.Genuine Hotels.com guest review
"Lovely Room for the price"
The room was lovely. I would like to get my hands on the duvet cover. The decor was to my taste and it was very clean and neat. So nice of them to provide coffee in the main area. Amenities and location were fine - it was after all New York.Genuine Hotels.com guest review
I had a great expectation about this hotel for my short 3 nights stay in NY. Rooms are vert small, you can't even walk from one side of the room to the other when crossing the bed without hitting with a very old Herman Miller Mirra Chair which I think is too big for the room. On one part of the ceiling it was humid so the material had mildew and looked […] very gross (Attached picture). But what really made my stay worst was that the first morning the I wanted to rest until 9 am after a 12 hours trip, the cleaning staff at the hotel scream at each other across the hall which it was crazy. Since rooms are so small, you can almost hear anything they loudly speak, so this did not gave me the rest that I was looking for. This situation was repeated every day. Read moreGenuine Expedia guest review
I took my daughter and three of her best friends to NYC to celebrate my daughter's 18th birthday. The entire staff treated us like gold the entire stay. They constantly went out of their way to make sure our visit was perfect. Thank you so much to the entire HGI Team!Genuine Hotels.com guest review
We had a great stay! Loved this hotels convience. There was a DT train almost directly across the street, and an Uptown train just about a block away! To say it was convient is an understatement! Also close enough to Time Square to make it easy to get to without the noise and extreme hustle and bustle of staying right in it all. The staff was so helpful […] and friendly! The room was great, size for NY was perfect and I'm big on bathrooms, and they were perfect, lighting, water pressure, clean so super great! I will for sure recommend this hotel to everyone I know going to New York! Read moreGenuine Hotels.com guest review
"This was not as good as usual"
We moved rooms after the first night as we were on 8th Ave and it was so noisy. Also, I didn't appreciate being put in a handicapped room, where the bathroom door flew open and crashed on the door. The second room, while smaller, and clearly older, had both noise from the linen room and the smell of cigarette smoke permeated the bathroom which traveled […] to the room. On a positive night, you have to be satisfied and the manager gave me a voucher for a night stay. In the past, we have never had any of these problems, so were quite disappointed. The area is great, and the rooms are clean and staff is excellent. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Thank you for taking the time to share your experience. I am sorry that this visit did not live up to the expectations that you have come to expect from us. Hopefully, we will have the opportunity to welcome you back in the future. Regards, Tennile Boyd Director of Guest Experience
"Great theatre district hotel."
Perfect location and friendly staff for exploring Times Square and theater-going. One block over is Times Square and most of the theaters are within walking distance.Genuine Expedia guest review
"Nice location with friendly staff"
Very pleased with my stay. Check in was fast and easy, my room was ready on time and thoroughly cleaned. I got a nice view of the city, beds were cozy and clean. Staff was very helpful and attentive.Genuine Expedia guest review
Was given a disabled room. Not impressed at all.Genuine Hotels.com guest review
"no garden but excellent"
In the middle of the Times Square district, this hotel is ideally situated for theater, restaurant row and shopping. Excellent service and cleanliness. Take a city view room though if you canGenuine Hotels.com guest review
Just a block off the main Time Square area. So not as busy as those located in the immediate Time Square area. Parking is just right around the corner so no need for valet parking. A lot to like for this hotel compared to the others around.Genuine Expedia guest review
"Showing daughter and granddaughter my home"
Had a great time in for a short stay. Your doorman/valet/all-purpose helpful DONALD is incredible. Deserves special thanks. We loved him--he called granddaughter "American Girl" each time we came and went. He is the highlight of your hotel--deserves a raise!!! Rooms comfortable and immaculate. Thermostat in room only problem----always in mid-70's with […] heat when we set it at 67 at night. I am a Hilton Honors member, but your rates were just not competitive with Hotels.com. Read moreGenuine Hotels.com guest review
"Close to all things"
The staff was top notch. The rooms were clean and good size for NY standards. The hotel was a great location. Close to Times Square, subway, and shows. I would definitely stay there again.Genuine Hotels.com guest review
"Great location, good value, spacious room."
We had a great time, spacious room, clean, great location, great value, easily able to walk to theatre, Rockefeller Center, centrally located.Genuine Expedia guest review
Great location. Within walking distance to all the theaters and Times Square. Also close to very nice restaurants.Genuine Hotels.com guest review
"Very clean, close to theaters"
This was my 3rd visit to NYC and the nicest hotel I have stayed at so far in NYC. This was a fun mother/daughter getaway to celebrate my daughter's 25th birthday, and I chose this hotel because of others reviews and the close proximity to the theaters. I was very pleased and not disappointed in any way. It was super clean. The staff was very accommodating […] and friendly. Complimentary breakfasts each morning at the adjoining Pigalle restaurant and complimentary Starbucks coffee were nice surprises I didn't expect. Read moreGenuine Hotels.com guest review
"close to times square, great spacious rooms"
every member of the staff was so helpful; we got a ride to JFK for $60 in a private town car through the hotel's affiliation. great overall hotel, DEFINITELY will stay again.Genuine Hotels.com guest review
"eye on the apple"
Very pampered experience...loved every minute...Genuine Hotels.com guest review
"close to all major locations; rather low quality"
I liked the location and maintenence, the staff was helpfull and the concierge was usefull. The hotel itself was OK but the rooms very already dated and in particular the bathrooms were small and low quality. Overall it was a 4/5 hotel but bit to overpriced.Genuine Hotels.com guest review
Nice clean rooms, friendly staff, great location, breakfast package option delicious and convenientGenuine Hotels.com guest review
"Great hotel one block from Times Square"
The hotel was conveniently located, and the staff very helpful and always polite and professional - all at a very modest price for the area. I would definitely stay here again.Genuine Hotels.com guest review
"Good choice, great price"
A friend and I stayed at this Hilton for one night. We were not in the hotel for too long, just to catch a few hours of sleep at night but the overall experience was pleasant, the facilities were clean, staff very friendly. The hotel was close to big attractions (Times Square, Central Park, Rockefeller, etc.). We would definitely recommend others to […] stay here! Read moreGenuine Expedia guest review
"Close to Broadway"
The 2 queen beds were great for a family of 4. Duvet covers instead of bedspreads! Free wifi kept the little one pre-occupied while we were still trying to figure out our itinerary for the day. Bathroom was small but we've seen smaller so for NY, bathroom and the room itself were spacious. Got the parking package so we saved on our parking as well! […] This hotel's location is close to the theaters, other sights and lots of good eating places. Read moreGenuine Expedia guest review
"Terrific in Times Square"
Stayed here 3 nights the middle of March and really have nothing to complain about. Check-in was probably my least favorite thing only because it seemed to take a little more time than most hotels. Our stay included a sight-seeing package which was supposed to give us discounts to a few places, however none of them were really "sight-seeing" related, […] most were restaurants and we didn't use any of them. Our room with a king-sized bed was very comfortable and clean and the tv was much larger than we were expecting, however, it could be a little higher so it's more comfortable to watch in bed. The bathrooms are a little on the small size, but manageable. However, I did notice a piece of paper or tissue under our sink when we arrived and it was still there when we left so obviously they hadn't cleaned under there. The staff however was accommodating and friendly. Located on the 14th floor we had a decent view of 8th Ave but never really heard the street noise. Hotel overall was pretty quiet. There are 3 elevators and we never had to wait more than a minute or two. We were hoping to have a drink in the rooftop lounge one night but were informed it was only open in warmer weather. Wasn't sure how we would get there anyway since it was on the 16th floor and the elevators only went to 15! Can't beat this place for it's convenient location to Times Sq and Broadway, plus tons of restaurants and delis. Would definitely stay there again if the price was right. Read moreGenuine Expedia guest review
"Exactly what we needed"
Great location, comfy bed, clean room, complimentary water bottles. Cons Thin walls and no room service.Genuine Hotels.com guest review
"My stay in Hilton"
We have a great weekend and the hotel contribute to that. The service was helpful and very respectful! Good cleanliness , sweet location and big room even for a standard. Love it! Definitly I will recommended and I will back some day!! Thanks Hilton!!Genuine Hotels.com guest review
"Wherewas the room service?"
My stay was comfortable. Slept really good. my boyfriend and I needed to get away from home at least for the night and it was great all except when we tried to order room service. I called room service about 7 times and didn't get an answer. You would think that you would get great service in Times Square but not at all the case. Wont be staying here […] again. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear verified traveller Thank you for sharing your feedback with travel community. I am happy to learn that your stay was comfortable experience. I understand your concern in regards to room service. Please let me explain that we are not a full service property and do not own the restaurant. However to better serve our guests attached restaurant provides limited hours of room service from 5-9PM. I hope that maybe in the future you will decide to give us another try to make up for this experience. Sincerely, Joanna Butcher Guest Experience Manager
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