"Convenient to Times Square and other attractions"
The staff was great. The location is far enough away from Times Square (1 block) to lessen the pedestrian traffic and near enough to major attractions in the area to reach on foot. Only minor drawbacks are the subway grating across 8th Avenue from the hotel that allows some noise to be heard, and a fire station a block to the South which means sirens […] are heard on occasion. Neither are deal-breakers. Read moreGenuine Expedia guest review
except for noise next door the first couple of nights, we had an enjoyable stay. The staff were very accomodating, friendly and professional. The hotel is in a great location. Near some of the major sites.Genuine Hotels.com guest review
"Great room, great staff, great vacation!"
The staff was amazing...very friendly and helpful. The room was clean and comfortable.Genuine Expedia guest review
"One of the best in times square"
We had all we wanted , plus the staff were very helpful and courteous.Genuine Hotels.com guest review
"Great location, clean and comfortable."
Great location. Nice breakfast in adjoining restaurant, much more pleasant than standard Hilton Garden Inn fare. One issue - I paid for parking with my bill, but when I picked up my car, they charged me $36 for being one hour over from when I dropped it off. No reflection on the hotel, but policy of the garage adjacent.Genuine Hotels.com guest review
"STAY WAS VERY PLEASING"
HOTEL IS NICE, CLEAN, AND HAS VERY FRIENDLY STAFF. SEVERAL EATING PLACES CLOSE. LOCATED IN THE CENTER OF BASICALLY EVERYTHING ONE MAY WANT TO DO..Genuine Expedia guest review
"nyc time square heaven"
This hotel is in the perfect location right in the heart of time square. The price is super cheap and the rooms are awesome.Genuine Hotels.com guest review
"Right in the heart of the theater district"
Great Room, Great Location, Great ServiceGenuine Hotels.com guest review
Need better towels and blanket they had a bad scentGenuine Hotels.com guest review
I was incredibly miffed that the name of this hotel is misleading. It is not in fact located in Times Square, but in Midtown. Why would you advertise Times Square in your title, without actually being located there?Other than that, the staff was fantastic, breakfast was delightful and the neighborhood wasn't bad. A pool would have been nice, but we […] can't have it all. Read moreGenuine Hotels.com guest review
"Good location over all"
The hotel was nice , nice clean rooms, friendly helpful, dependable staff. they always greeted guests at the door. They made sure we had checked bags early and late and also got us a cab to the airport on time.The only thing we did not like in the ad it said roof top bar. (with photos)They made it look like it was in the hotel , with a great view but […] you had to go outside and down the street into a another set of stairs. It was a bit deceiving. Other than that it was good for the money we paid. Read moreGenuine Hotels.com guest review
"Nice hotel close to Times Square"
We went to New York during the labour day weekend. We were very pleased with this hotel. It was quiet even if we were close to Broadway and Times Square. We were on the second floor. The only uncomfortable thing was the noisy outside air conditioning equipment. The room was clean and with enough place. We loved having breakfast at the Pigalle's restaurant […] (part of the Hotel). It's a very good place to eat. Read moreGenuine Expedia guest review
This is the second year that we stayed at Hilton Garden Inn and it was wonderful again. The staff are friendly and accommodating at the hotel. They facillitated us again with a late check out at 1pm which we appreciated since we usually take a late after noon flight back. Charles was particularly helpful locating an SUV that could handle our 6 suitcases […] and 3 carry on bags for the trip back to the airport. Unfortunately the service at the Pigalle restaurant was nothing short of terrible. We sat to order breakfast and after 45 minutes all we had was the juice that we ordered.Other guests who came after us were served and when we asked what was happening with our order, our server gave no explanation or apology. Clearly he did not feel like serving us and did not hesitate to show us this. Up to the time we left the restaurant he just gave us the bill , took our payment and not a word. The manager was also very unhelpful. The only person who seemed embarassed was the female server who we complained to. You seriously need to replace your manager and that male server. Read moreGenuine Hotels.com guest review
"Great Location, Great Price"
We stayed at the HGI recently for a long weekend in New York. Couldn't beat the price or the location. We were on the 11th floor, which was quiet and comfortable. The room was clean and well appointed. With a subway stop across the street, and it's great central location, I would stay there again in an instant.Genuine Expedia guest review
"Very convenient lactation as advertised"
Enjoyed itGenuine Hotels.com guest review
Great room in a great location. Quick walk to the center of Time Square and a yummy deli a block down. Will stay here again on our next trip to NYC.Genuine Hotels.com guest review
"Budget Conscious Choice in Midtown Manhattan"
Staff was very courteous and helpful. The room was actual nicely sized for Manhattan and well equipped. In hotel fitness center was small, but had nice equipment. Easy access to midtown and far enough north that you can avoid Times Square craziness.Genuine Hotels.com guest review
"Nice hotel that is so convenient!"
The Hilton Garden Inn is close to everything that we needed. There are multiple subway stations really close. You can walk to Central Park, Times Square, Rockerfeller Center, and so much more. We really enjoyed our stay!Genuine Expedia guest review
my stay was vary good love this hotel location was good the worker was goodGenuine Hotels.com guest review
"It was an excellent location for this particular t"
It was nice. Our only disappointment was that it does not have valet parking and the parking place is very crowded an confusing at check in.Genuine Hotels.com guest review
Probably one of my favorite hotels in the city,simple,basic,practical and great location.Rooms are pretty big as all hilton's are,bed was comfortable,sheets were clean and nice smell,mattress was firm and i slept like a baby,Quiet rooms,no spectacular view out of the windows but good enough.I wish the bathrooms were a little bigger,if you are on the […] heavy side i would recommend to check out the bathrooms before checking in,you might have a hard time. But i will definitely book another night here. Read moreGenuine Hotels.com guest review
"Great Location, Great Hotel"
This hotel is located seconds away from time square. The rooms are great, clean, comfortable, and nicely renovated. I highly recommend this hotel because it is accommodating and the staff is superb.Genuine Expedia guest review
"Great staff and facilities"
The Hilton Garden Inn Times Square is great! It is clean, comfortable and centrally located to so many must see sights. The hotel staff is exceptional. Everyone was professional, friendly, and helpful. Of particular note is Charles who helped us with our luggage, with hailing a cab and with general area information. He is extremely friendly, went out […] of his way to be helpful, and brought a smile to our faces with his humor. I would definitely stay at the Hilton Garden Inn Times Square again and Charles is no small part of that reason. Read moreGenuine Hotels.com guest review
"nice and close to Times Squares."
The valet hit our car in their parking garage and did not compensate us for that. We ended up paying $450.00 from our pocket to fix the car. Therefore, this was not a good experience for us at all.Genuine Expedia guest review
Good experience, helpful staff, most attentive to detailGenuine Expedia guest review
I was happy with the hotel service was good and as for location it's right in the middle of downtown so it was great since I wanted to walk downtown, like 10 min walk to Empire State Building, I had a room with a view between buildings so if you want a view you might want to ask for a top level room, Overall price was good and worth itGenuine Hotels.com guest review
Hotel was wonderful!! Very nice decor,comfortable, and very convenient to everything. Will definitely stay there again.Genuine Hotels.com guest review
Stayed for Today show Friday concert series, 10 minute walk to everything.Genuine Expedia guest review
Hotel is easy to get to from port authority , both checking in and out were quick and easy. There is a restaurant for breakfast but it is not included so we crossed street to Starbucks instead. We had 2 queen beds which was nice and they were comfy and so glad the duvets are also cleaned with every guest. Room was quiet despite busy streets of NYC and […] we rested well. Read moreGenuine Expedia guest review
"Missing personal beloging in the hotel room"
I left a bag of clothing which I shopped in Macy's in the room when I left. Hope the hotel can get it back to meGenuine Hotels.com guest review
"Convenient and close"
Easy to find, close to everything and staff was greatGenuine Expedia guest review
The room and location was really great. The staff was extremely helpful. They went out of their way for us. The only complaint was the fuzzy mattress top. It made sleeping hot and a little uncomfortable. We will defiantly stay here next time in the city. Thank you.Genuine Hotels.com guest review
"Easy access to theaters and Times Square"
The Hilton Garden Inn was in a great location on 8th Avenue, just a block away from Times Square. Easy access to amenities like Starbucks, restaurants, a local deli, and a subway stop all around. If you don't want to stay right in Times Square, this is a great location. The staff was very friendly and helpful with directions.Genuine Hotels.com guest review
"Met my expectations."
Great location, one block off Broadway so the noise was less than staying on Broadway. Great restaurants and bars very close. Would definitely stay again.Genuine Hotels.com guest review
My family and I enjoyed the stay in this hotel particularly after a bad exprience with another NYC hotel.Genuine Hotels.com guest review
"COULD BE BETTER"
GREAT! WE HAVE STAYED THERE BEFORE AND WILL STAY THERE AGAIN.Genuine Hotels.com guest review
"Wonderful hotel and great location."
The hotel staff was absolutely wonderful. Check in was quick and easy and everyone was very helpful. The beds were comfortable and the room was clean. The day we left we stored our luggage because we were not leaving until the afternoon. I felt very comfortable leaving our belongings. I will definatley recommend this hotle to friends and family and […] I will stay at this hotel next time I visit. Thanks for making our stay the best it could be!! Read moreGenuine Expedia guest review
"Great Get away"
We spent a couple of nights at the Hilton during our recent stay in New York City and I read all the reviews posted before we booked. The staff was excellent. Very helpful and truly kind. They were very accommodating with an early check in since our flight was very early in the morning. We requested a room higher up since I had read some of the reviews […] regarding the subway noise and they took care of that with no problems. The room was nice and clean. It was not a great big room, but you will not find too many spacious rooms in NYC. This room was a bit bigger than I expected. My only complaint was the waitstaff at the restaurant where they serve breakfast for the Hilton guest and Hilton cannot be held responsible for that. However, the food was good, just the service a bit under staffed. All in all, I would stay there again and again. Great location and great staff. Read moreGenuine Expedia guest review
"Overall, this is a great hotel!"
This hotel is located in the heart of the theatre district. The area is clean and safe. The staff at the hotel was wonderful, particularly the front desk and door people. It is just as nice as the Marriott around the corner, but at a much better price. We will be back!Genuine Expedia guest review
"Great location with an excellent staff."
We had an amazing time in New York. The location of the hotel was a great starting point for any sight-seeing. The staff was helpful and professional. Parking was located adjacent to the hotel. We were on the 7th floor and didn't hear any street noise. The decor was very nice as well. We will definitely stay in this hotel on our next visit. Overall […] this hotel was a home run. Read moreGenuine Hotels.com guest review
"Not as close to time square as would have liked"
Thought it was closer to time square then it was. All night long you heard the subway which was annoying. Very clean and nice place to stay just be prepared for the noise of the subway.Genuine Expedia guest review
"Very nice hotel very close to Times Square, etc."
Very nice hotel very close to Times Square but not right on top of it - just the right distance away - and close to Rockefeller Center, Carnegie Deli, Central Park, bus tour spots, etc.. Even a well-stocked grocery store was right across the street. We enjoyed our stay very much!Genuine Expedia guest review
"Close to everything."
Very pleased with our stay. The hotel was very clean, comfortable, hotel staff were very nice. The Hilton Garden Inn was in the middle of all the excitement, times square, shopping, broadway. everything. I Will definitely stay again!Genuine Hotels.com guest review
Nice hotel. Good price. Queen beds. Modern, clean, nice staff.Genuine Hotels.com guest review
"Good location in mid-town Manhattan"
We have been staying at this same hotel for four years now. It says something about the hotel when you recognize some of the hotel staff. This year was exceptionally nice because our room was on one of the higher floors so you didn't hear much of the street noise.Genuine Expedia guest review
Great location, clean and large room!Genuine Hotels.com guest review
"Nice hotel in a good area"
No problems with anything from check in to check out.Genuine Expedia guest review
We were very pleased by the modernity and cleanliness of the hotel. It is very close to most Broadway theaters and Times Square.Genuine Hotels.com guest review
"So close to the shows!"
This was a great hotel. You cant beat the location. Steps from the Ambassador theatre and from Time Square. The staff was friendly. The only problem was that our room wasnt ready until almost 5 PM. As a result, the hotel comped us breakfast and that was fine with us.Genuine Hotels.com guest review
"Very Helpful Staff and Convenient Location"
Everything was great! Staff were so helpful and friendly. Room was nice and comfortable. Very convenient to every theater, Times Square, Central Park, and subway. We walked most places but hopped on the subway to see the Statue of Liberty and it was so easy. A great stay!Genuine Hotels.com guest review
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