The rooms weren't all that they could be for the price, but I guess you pay more for the location then you do the size of the the room. Also they could give you something more for the price like a free breakfast would be nice.Genuine Hotels.com guest review
"It's a Hilton..."
It is what you would expect from a Hilton brand. Clean room, nice staff. Other than my brick wall view, it was great. Close walk to Time's Square, the Rock and many subway stops.Genuine Expedia guest review
The rooms were a little small, but still had no problems with four people. Great location to be able to walk to most places. Times Square is just a few minutes away, as well as Carnegie Hall, The Empire State Building and Central Park. We got the breakfast package and really enjoyed it. Great food and great service from Marco.Genuine Hotels.com guest review
Great location close to Theater district, trains and Times Square. Hotel has been totally renovated. Plenty of space in the room, mini-fridge, clean and comfy.Genuine Expedia guest review
"Nice hotel, phenomenal location"
Clean and fresh room and building. Superb location, walked to Intrepid, Rockefeller center, Central Park easily. Lion King theater in 6 minutes. Neighborhood meh. Convenience store VERY expensive and not very good. Attached valet garage was $42 p/day.Genuine Hotels.com guest review
I stayed at the Hilton Garden Inn Times Square for a week while vacationing in New York. The room was excellent and the staff very helpful. The location was great. It was close to all subway stops, Times Square, and Central Park. I would definitely stay again!Genuine Expedia guest review
"Well located in heart of NY"
Hotel was overpriced probably due to unusual traffic. But 380 USD was way way out of line..... Staff was grumpy , grouchy and generally disgruntled. Never will go there again! Gives the Hilton brand a bad name.Genuine Expedia guest review
Response by Hilton Garden Inn Times Square Dear Harish, Thank you for taking time to review our hotel . I am very disappointed that we were not able to provide you with memorable stay and our staff did not provide you with the excellent service and friendliness so well known for. I hope that maybe one day you will decide to give us another chance to make up for this experience! All the best! Joanna Butcher Guest Experience Manager
"Convenient to Times Square"
Nice rooms. Quieter than I thought they would be right on 8th Ave.Genuine Expedia guest review
Hotel was centrally located and very nice. Clean rooms. We would stay there again.Genuine Hotels.com guest review
"Nice place to stay, friendly staff"
All Manhattan hotels are way to expensive . Staff was friendly. Pigalle restaurant is good, but won't let hotel guests bring their coffee in the restaurant. Again, hotel staff, front desk , bell men, housekeeping,were all friendly and accommodating .Genuine Hotels.com guest review
"Excellent price for the location!"
I stayed a long weekend for my husband's birthday. It was very affordable and only a block away from the action of Times Square. The parking was right there and one of the least expensive in the area and the wifi was complimentary. It was attached to a nice restaurant and a rooftop lounge. Great hotel to stay at if you want to relax and enjoy the sights […] nearby or if you want to take a nice walk or quick subway ride to other big NYC attractions. Read moreGenuine Expedia guest review
"Nice hotel..just a few minor glitches"
First time staying at this Hilton....we usually stay on 7th avenue, but decided to give the Hilton Garden Inn on 8th a try, as it is still a very good part of midtown........generally speaking, a nice, clean, reasonably modern hotel with nice size rooms.....not huge, but not small either.......several glitches.....the coffee maker was broken, they give […] you a mini ironing board instead of a full size one, the iron did not work......these were all graciously corrected, no problem, but it just makes me wonder about the state of their maintainance. Also....and this is a biggie.....I have stayed at many hotels before where they, of course always ask you for a credit card for incidentals (just in case), and in most cases they simply dont run the card through unless you incur ancillary expenses like renting a movie or something.........This Hilton ran my card through for 50.00 and then after 3 business days, a credit came through, as I did not incur any expenses........No big deal you say??.....maybe....but I believe it is unconcienable that they do this......what they SHOULD do, is do what alot of other hotels do, which is take and record the card number, and then only run it through if you incur expenses such as pay tv movies, room service, etc. .............Other than that, I would stay here again provided I got a good rate.......there are many better, and there are many worse....this place is nice, clean, and no bed bugs..... Read moreGenuine Hotels.com guest review
"We had an excellent experience in this hotel."
Nor only the staff,but also the hotel conditions were excellent.I recommend this hotel to other people because it conditions and special locationGenuine Expedia guest review
"Times Square Around The Corner"
Very easy to find even being our first time to NYC. Hotel staff were very courteous and attentive. We were put on the second floor on a side where we were facing a brick building. Also being so low to the street we could hear all the noise and feel the subway going by every 1/2 hour or so. There was a parking garage (Valet) right next door reserved […] for hotel guests at a flat rate of 42.00 a day Overall not bad for the price, would have rather been higher up and had some view from our window but I guess that's what we get for booking through Expedia. Read moreGenuine Expedia guest review
"Clean and quiet"
This hotel was quite comfortable and quiet . I read reviews that said to stay at the 8th floor or above for less noise. We stayed on the 5th floor and heard no noise !!!! We had a perfect nights sleep and will stay here again !!!!Genuine Expedia guest review
Clean quiet comfortable accommodation and excellent locationGenuine Hotels.com guest review
Great location, friendly staff & great concierge. Highly recommendGenuine Hotels.com guest review
Perfect location. We enjoyed out stay very much. Will highly recommend.Genuine Expedia guest review
"Excellent location. Would definitely stay again."
Just minutes from Times Square. Hop-on Hop-off bus is right down the street.Genuine Expedia guest review
"Would highly recommend"
Was in NY for a vacation with my daughter, niece, and sister-in-law this past week. The Hotel was in the heart of the theater district and was so close to everything. The staff was very friendly and had suggestions for whatever questions we had about places to go and restaurants to visit. They took care of all our needs very quickly. I would definitely […] stay here again. Read moreGenuine Expedia guest review
greatGenuine Hotels.com guest review
"Convenient to Times Square and NYC attractions"
Good for family,walking distance to Broadway, Times Square, close to subwayGenuine Expedia guest review
Clean, comfortable, friendly hotel at a good price.Genuine Hotels.com guest review
"Convenient and comfy!"
Loved the location, the extra $5 per night spent for breakfast buffet at the restaurant was well worth it!!!Genuine Expedia guest review
It was excellent! I loved it.Genuine Hotels.com guest review
"Excellent location! Close to everything."
Overall experience was great! Location was great! The toilet continued to back up. Possibly old pipes.Genuine Expedia guest review
This was our first trip to New York. This was a great location for Broadway shows and Times Square. Just a couple blocks away. Also a short walk to Rockefeller Center and Central Park. Subway stop was close and could easily get down to Lower Manhattan for the Staten Island ferry, 9/11, Wall Street,etc. the rooms were a good size, comfortable and clean. […] Staff was very helpful. Only negative is that in the theatre district there aren't a lot of great restaurants or cool bars for a drink. But enjoyed our stay very much and would recommend to anyone for the convenience when sightseeing Read moreGenuine Hotels.com guest review
The room was wonderful but the bathtub was dissapointing( was chipped and not very clean) staff very helpful and location great.Genuine Hotels.com guest review
"Great for a couple of days."
It was a clean place-no bugs. Rooms were a little small-would need more space if stayed more than 2 nightts. Fast and efficient staff. Nice linens, the rooms looked like they could use some small maintenance like peeling wallpaper, etc. It was very close to get onto subway or grab a cab or walk to most of the big attractions. For the money, I wish we […] had stayed in a different part of NYC that was a little less dirty. The area had a lot of the touristy carts and stores and lots of trash outside in the street, etc. Read moreGenuine Hotels.com guest review
"Marginal customer service"
If you've got a straight forward business trip, the staff is fine. Last minute extensions and flexibility, don't count on an accommodating staff.Genuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Brad, Thank you for taking time to share your thoughts with other travelers. I am sorry that we were unable to accommodate your last minute request to extend your reservation. I hope that we will get a chance to welcome you back one day!
"Awesome hotel 1 block from time square."
Amazing hotel, location was awesome, staff nice and willing to help, restaurants near buy, markets for groceries 1 block away, everything you need at most 2 blocks away, even pharmacy´sGenuine Expedia guest review
Our room was lovely and large w a great view. Staying here was a pleasure. The restaurant was great and the cocktails were perfect. The staff friendly and efficient what more could you want. And the location was perfect for the theaterGenuine Expedia guest review
The location is certainly excellant. I think it's too expensive for what you get - a mini bar but not stocked - no bar or resturant in the Hotel. There are so many other hotels with all the amnities in that area that offer a better bargin.Genuine Expedia guest review
"Very nice hotel in excellent location."
We had a very pleasent four days and the hotel staff added to it.Genuine Expedia guest review
"Great Hotel in the city!"
We were so excited to have such a great hotel experience! The staff was very helpful and kind including the housekeeping staff. The rooms were clean and I am very picky - this was my main concern staying somewhere new to us. We are gluten-free and there is a market right across the street where we could buy gfree food! The only heads up would that there […] is a fire station right next door so if you can't sleep through a few sirens a night you might want to stay elsewhere. I liked it - it made me feel safe!! Read moreGenuine Expedia guest review
"Heart of theater district"
Great location right around the corner from the theaters. Great little french bistro next door with wonderful and reasonably priced brunch.Genuine Hotels.com guest review
great location. clean hotel. good staff. attached restaurant is good but a bit pricey.Genuine Hotels.com guest review
"Lovely Room for the price"
The room was lovely. I would like to get my hands on the duvet cover. The decor was to my taste and it was very clean and neat. So nice of them to provide coffee in the main area. Amenities and location were fine - it was after all New York.Genuine Hotels.com guest review
I had a great expectation about this hotel for my short 3 nights stay in NY. Rooms are vert small, you can't even walk from one side of the room to the other when crossing the bed without hitting with a very old Herman Miller Mirra Chair which I think is too big for the room. On one part of the ceiling it was humid so the material had mildew and looked […] very gross (Attached picture). But what really made my stay worst was that the first morning the I wanted to rest until 9 am after a 12 hours trip, the cleaning staff at the hotel scream at each other across the hall which it was crazy. Since rooms are so small, you can almost hear anything they loudly speak, so this did not gave me the rest that I was looking for. This situation was repeated every day. Read moreGenuine Expedia guest review
I took my daughter and three of her best friends to NYC to celebrate my daughter's 18th birthday. The entire staff treated us like gold the entire stay. They constantly went out of their way to make sure our visit was perfect. Thank you so much to the entire HGI Team!Genuine Hotels.com guest review
We had a great stay! Loved this hotels convience. There was a DT train almost directly across the street, and an Uptown train just about a block away! To say it was convient is an understatement! Also close enough to Time Square to make it easy to get to without the noise and extreme hustle and bustle of staying right in it all. The staff was so helpful […] and friendly! The room was great, size for NY was perfect and I'm big on bathrooms, and they were perfect, lighting, water pressure, clean so super great! I will for sure recommend this hotel to everyone I know going to New York! Read moreGenuine Hotels.com guest review
"This was not as good as usual"
We moved rooms after the first night as we were on 8th Ave and it was so noisy. Also, I didn't appreciate being put in a handicapped room, where the bathroom door flew open and crashed on the door. The second room, while smaller, and clearly older, had both noise from the linen room and the smell of cigarette smoke permeated the bathroom which traveled […] to the room. On a positive night, you have to be satisfied and the manager gave me a voucher for a night stay. In the past, we have never had any of these problems, so were quite disappointed. The area is great, and the rooms are clean and staff is excellent. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Thank you for taking the time to share your experience. I am sorry that this visit did not live up to the expectations that you have come to expect from us. Hopefully, we will have the opportunity to welcome you back in the future. Regards, Tennile Boyd Director of Guest Experience
"Great theatre district hotel."
Perfect location and friendly staff for exploring Times Square and theater-going. One block over is Times Square and most of the theaters are within walking distance.Genuine Expedia guest review
"Nice location with friendly staff"
Very pleased with my stay. Check in was fast and easy, my room was ready on time and thoroughly cleaned. I got a nice view of the city, beds were cozy and clean. Staff was very helpful and attentive.Genuine Expedia guest review
Was given a disabled room. Not impressed at all.Genuine Hotels.com guest review
"no garden but excellent"
In the middle of the Times Square district, this hotel is ideally situated for theater, restaurant row and shopping. Excellent service and cleanliness. Take a city view room though if you canGenuine Hotels.com guest review
Just a block off the main Time Square area. So not as busy as those located in the immediate Time Square area. Parking is just right around the corner so no need for valet parking. A lot to like for this hotel compared to the others around.Genuine Expedia guest review
"Showing daughter and granddaughter my home"
Had a great time in for a short stay. Your doorman/valet/all-purpose helpful DONALD is incredible. Deserves special thanks. We loved him--he called granddaughter "American Girl" each time we came and went. He is the highlight of your hotel--deserves a raise!!! Rooms comfortable and immaculate. Thermostat in room only problem----always in mid-70's with […] heat when we set it at 67 at night. I am a Hilton Honors member, but your rates were just not competitive with Hotels.com. Read moreGenuine Hotels.com guest review
"Close to all things"
The staff was top notch. The rooms were clean and good size for NY standards. The hotel was a great location. Close to Times Square, subway, and shows. I would definitely stay there again.Genuine Hotels.com guest review
"Great location, good value, spacious room."
We had a great time, spacious room, clean, great location, great value, easily able to walk to theatre, Rockefeller Center, centrally located.Genuine Expedia guest review
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