"close to times square, great spacious rooms"
every member of the staff was so helpful; we got a ride to JFK for $60 in a private town car through the hotel's affiliation. great overall hotel, DEFINITELY will stay again.Genuine Hotels.com guest review
"eye on the apple"
Very pampered experience...loved every minute...Genuine Hotels.com guest review
"close to all major locations; rather low quality"
I liked the location and maintenence, the staff was helpfull and the concierge was usefull. The hotel itself was OK but the rooms very already dated and in particular the bathrooms were small and low quality. Overall it was a 4/5 hotel but bit to overpriced.Genuine Hotels.com guest review
Nice clean rooms, friendly staff, great location, breakfast package option delicious and convenientGenuine Hotels.com guest review
"Great hotel one block from Times Square"
The hotel was conveniently located, and the staff very helpful and always polite and professional - all at a very modest price for the area. I would definitely stay here again.Genuine Hotels.com guest review
"Good choice, great price"
A friend and I stayed at this Hilton for one night. We were not in the hotel for too long, just to catch a few hours of sleep at night but the overall experience was pleasant, the facilities were clean, staff very friendly. The hotel was close to big attractions (Times Square, Central Park, Rockefeller, etc.). We would definitely recommend others to […] stay here! Read moreGenuine Expedia guest review
"Close to Broadway"
The 2 queen beds were great for a family of 4. Duvet covers instead of bedspreads! Free wifi kept the little one pre-occupied while we were still trying to figure out our itinerary for the day. Bathroom was small but we've seen smaller so for NY, bathroom and the room itself were spacious. Got the parking package so we saved on our parking as well! […] This hotel's location is close to the theaters, other sights and lots of good eating places. Read moreGenuine Expedia guest review
"Terrific in Times Square"
Stayed here 3 nights the middle of March and really have nothing to complain about. Check-in was probably my least favorite thing only because it seemed to take a little more time than most hotels. Our stay included a sight-seeing package which was supposed to give us discounts to a few places, however none of them were really "sight-seeing" related, […] most were restaurants and we didn't use any of them. Our room with a king-sized bed was very comfortable and clean and the tv was much larger than we were expecting, however, it could be a little higher so it's more comfortable to watch in bed. The bathrooms are a little on the small size, but manageable. However, I did notice a piece of paper or tissue under our sink when we arrived and it was still there when we left so obviously they hadn't cleaned under there. The staff however was accommodating and friendly. Located on the 14th floor we had a decent view of 8th Ave but never really heard the street noise. Hotel overall was pretty quiet. There are 3 elevators and we never had to wait more than a minute or two. We were hoping to have a drink in the rooftop lounge one night but were informed it was only open in warmer weather. Wasn't sure how we would get there anyway since it was on the 16th floor and the elevators only went to 15! Can't beat this place for it's convenient location to Times Sq and Broadway, plus tons of restaurants and delis. Would definitely stay there again if the price was right. Read moreGenuine Expedia guest review
"Exactly what we needed"
Great location, comfy bed, clean room, complimentary water bottles. Cons Thin walls and no room service.Genuine Hotels.com guest review
"My stay in Hilton"
We have a great weekend and the hotel contribute to that. The service was helpful and very respectful! Good cleanliness , sweet location and big room even for a standard. Love it! Definitly I will recommended and I will back some day!! Thanks Hilton!!Genuine Hotels.com guest review
"Wherewas the room service?"
My stay was comfortable. Slept really good. my boyfriend and I needed to get away from home at least for the night and it was great all except when we tried to order room service. I called room service about 7 times and didn't get an answer. You would think that you would get great service in Times Square but not at all the case. Wont be staying here […] again. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear verified traveller Thank you for sharing your feedback with travel community. I am happy to learn that your stay was comfortable experience. I understand your concern in regards to room service. Please let me explain that we are not a full service property and do not own the restaurant. However to better serve our guests attached restaurant provides limited hours of room service from 5-9PM. I hope that maybe in the future you will decide to give us another try to make up for this experience. Sincerely, Joanna Butcher Guest Experience Manager
"Really good location. Near to everywhere."
It's convenient to everywhere. It's safe to go back to the hotel very late like after a NBA gameGenuine Expedia guest review
"Nice hotel centrally located to everything!"
The staff were all professional. They each greeted me with a smile. I came to NYC on a mini vacation with my daughter and we will remember this for a lifetime!Genuine Expedia guest review
"it was an "okay" stay"
Cleanliness was not up to par. There were stains and hair (not mine) on the bed. The staff was rude. Since when does housekeepers ask when you're leaving? We all should know the check out time, which I'm well within my rights to stay my room until that time.Genuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Cox, Thank you for taking time to submit your review. Our goal is to provide our guests with a memorable experience and I am sorry to hear that we felt short on this promise during your stay. I wish you would give us opportunity to make things right during the stay. I hope that maybe in the future we will get a chance to welcome you back and make up for this experience. Sincerely, Joanna Butcher Guest Experience Manager
The hotel staff were extremely helpful and quick to help us with all of our needs.Genuine Expedia guest review
"St. Patrick's Day"
We enjoyed our stay and will stay here again. The front door staff and doorman were very helpful and polite. The location was perfect for the sight seeing we did.Genuine Expedia guest review
First time in a Hilton, Quick check in... great location, two blocks away from the train.Genuine Expedia guest review
"Large comfortable room, lack of amenities."
My room was very comfortable and large for a New York hotel. The free wifi was a plus. However I arrived after 8pm on a Saturday night and there was no bellman to help me with my bags. Also room service is only for a few hours during the evening. I wasn't allowed to take my drink from the bar back to my room. These were little things that will make […] me try another hotel next time. I was also a little annoyed with the hilton concierge's who we're trying to enroll you hilton honors programs, there stationed at the front door. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Times Square Dear Ty, Thank you for sharing your thoughts on the recent stay with us. It’s good to know that you enjoyed comfort of our rooms and complimentary wifi. I am sorry that the bellmen were not there when you needed assistance with your luggage. I will make sure to bring your comments to my team’s attention. In regards to the restaurant we are not a full service property and the attached French Bistro is a separate owned company, however we try our best to cater our guests with limited room service hours. I am hoping that maybe in the future you will give us another chance! Sincerely, Joanna Butcher Guest Experience Manager
"First rate haven for a Broadway show holiday"
The proximity to Times Square allowed us to explore the city, enjoy the shows and return easily to the comfort of our room. Room was clean, large and in excellent condition. On a lower floor there was some street noise, but never interfered with our sleep. Staff was attentive, helpful and contributed to our feeling safe. All of NYC was up-beat, everyone […] we encountered left a positive impression. Read moreGenuine Hotels.com guest review
Poor customer service of the housecleaning staff. Walked in on me while I was getting dressed, after 3 rapid knocks. When addressed she was rude an lied to hotel staff claiming I was smoking in the room.Genuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Anonymous, Thank you for sharing experience on your recent stay with us. I am sorry to hear that we were not able to create a memorable stay for you and wow you with our hotel. I am sorry to hear that our housekeeper disturbed you peace and insinuated that you smoked in the room. I will make sure to address your comments with their department. I hope that maybe in the future you will decide to stay with us again so we could make up for this stay. Sincerely, Joanna Butcher Guest Experience Manager
"a fairly good value for Times Square"
For one fifty a night the hotel was OK. Sheets were scratchy, it was noisy (blowers, elevators, etc), some water damage in bathroom, but overall a pretty good value for the location.Genuine Expedia guest review
Response by Hilton Garden Inn Times Square Dear Verified traveler, Thank you for sharing experience on your recent stay with us. I am sorry to hear that we were not able to create a memorable stay for you and wow you with our hotel. It is disappointing to learn that the sheets were not to your like and the noise was a challenge during the stay. I wish you would have given us a chance to turn things around during your stay. I hope that maybe in the future you will decide to stay with us again so we could make up for this stay. Sincerely, Joanna Butcher Guest Experience Manager
I went to New York for business for 3 days. My stay at the Hilton was wonderful. The room was big for New York. The location was perfect I was close to everything. I would definitely stay here again and would refer it to my friends.Genuine Hotels.com guest review
This hotel is the best I have found in this price range when doing business in Mid Town NY.The restaurant downstairs Pigalle is quite good, and all of the employees at the hotel are very helpful.I have stayed there several times and was very satisfied.Genuine Hotels.com guest review
"A night on the town..."
We usually stay at older boutique type hotels when we spend the night in New York City but chose a chain hotel this time around. Location was perfect - close to all ofthe Broadway theaters, bars and restaurants. Our room was modern, clean and roomy by NYC standards...staff was friendly and efficient. Wi-fi was included as were 2 complimentary bottles […] of water. Only drawback was our window looked out at the brick wall of the office building next door so we just kept the curtains drawn! Read moreGenuine Hotels.com guest review
"Nice Location But Very Noisey Room"
The location of this hotel was excellent. The room was clean and looked like it was recently remodeled. I came in late from an event and went to bed at 3am. At 7:30 am , that's when the noise started. Doors slamming, loud bangs next door and in the hallway. I could hear the hotel workers talking loudly in the hallway. The noise continued. An hour later, […] I heard drilling in the hallway and looked out of the door and saw a hotel worker repairing a light fixture. It was no use trying to go back to sleep. I did complain about the noise when checking out to, Tennile. She apologized and gave me a one night complimentary certificate. She handeled my complaint in a very understanding and professional matter. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Maria, Thank you fro taking time to submit feedback on your recent stay with us. I am happy to learn that you enjoyed the hotel location and cleanliness of the room. I am sorry to hear that the noise was a challenge during the stay but it’s good to know that Tennile assisted you to resolve the matter and offered you complimentary one night certificate for the inconvenience. I hope to see you soon so we will get a chance to make up for this experience. Sincerely, Joanna Butcher Guest Experience Manager
"Excellent location !"
Great experience. Great location. Clean hotel. Nice people. Safe area.Genuine Expedia guest review
"Close proximity to all"
Was great location to everything I wanted to do and great restaurants close by. Loved all the commotion of all the area of Times SquareGenuine Expedia guest review
"Nice hotel, great location"
My wife and I stayed for the long holiday weekend in February in the midst of a snow storm. The hotel itself is clean and nice, and service was very good. We arrived earlier than the check in time and they allowed us to hold our luggage so we could grab brunch somewhere before we could actually check in. We mainly needed a place to rest our heads since […] we spent all day sightseeing and it was the perfect hotel to do that. Read moreGenuine Hotels.com guest review
We had such a great time. ut was a great price in such a prime Location.Genuine Hotels.com guest review
"Nice hotel close to time square and train station"
Definitely will live this one if i visit NY again.Genuine Expedia guest review
"Quality Stay...but better Hiltons are nearby"
I ALWAYS stay in this part of town when I visit NYC (which is monthly, if not more often) and I pass by this hotel constantly. However, this was my first stay and it was perfectly fine. I stayed at a brand spanking new Hilton Garden Inn on 54th Street the 2 nights prior to my visit here and the difference between the two properties was palatable. Still, […] this was a nice stay; it served its purpose. I just wish the hotel hadn't been filled with loud, obnoxious kids, esp. on my floor. Read moreGenuine Hotels.com guest review
"Superb value in Times Sq"
Huge room by NY standards. Fast check-in and check-out. Very friendly staff.Genuine Hotels.com guest review
"Good location near Times Square."
Clean, well maintained hotel near Times Square and theater district. Rooms were really good and a good value for the money. Would stay again.Genuine Hotels.com guest review
"Nice location for Times Square and Theater."
We were pleased with our stay. The room was "roomy" and quiet for NYC. It was very convenient to restaurants and theaters. We would stay there again.Genuine Expedia guest review
Right in the middle of times square. Hilton's are the best hotels to stay. Beds are so comfyGenuine Expedia guest review
It was comfortable, clean, and friendly. We had 2 rooms and no complaints. I would recommend this hotel and I would stay there again.Genuine Hotels.com guest review
"close to work"
goodGenuine Hotels.com guest review
"Always a pleasure"
When in doubt, stay at a hilton.Genuine Hotels.com guest review
"One night stay"
Great for one night stay. Best location. Lovely room, bathroom size was fine since I was just one person. It is on the small size but the room makes up for it. I booked a king size but the person ahead of me seemed to get the last one that was ready at check in time. He had a 2 queen bed and asked if a king was available, they said yes. I go to check […] in and then find out there's no king left that was available at that time. I was slightly annoyed because clearly he "took" my room. If it's based on first come first serve than I think there shouldn't be an option when you are booking online. My bed seemed comfortable until I slept. I tossed all night but that could just be because I had to wake up early the next day and was focused on the time. Don't count that against them! I thought there was a continental breakfast and there was not, that was disappointing. Other than no breakfast and not getting the room I requested, everything else was well worth it. I'd give 4 out of 5 stars Read moreGenuine Expedia guest review
Excellent value great location...would stay again.Genuine Hotels.com guest review
"Good quality and affordable"
The Hilton Garden Inn at Times Square was a great accommodation and very affordable. The room was spacious and clean. I found the entire experience to be quite pleasurable. A special shout out to the professional hotel front desk representatives.Genuine Hotels.com guest review
This Hotel was great and location was also great. Also really close to Subway access. Thank you Hilton Garden Inn Times Square for a safe and comfortable place to stay.Genuine Hotels.com guest review
The hotel staff was very friendly. The rooms were a good size for being in NY. The toilet was leaking and the front desk was very quick to get an engineer to help us. Overall this hotel is a great location near the subway enterance, near Rite-Aid, Starbucks and several restaurants. We would stay here again.Genuine Hotels.com guest review
"Great place to stay"
Location is great, as were the amenities, staff friendliness, staff accommodation and restaurant attached. I would definitely stay there again. Rates are a great value.Genuine Hotels.com guest review
"Nice hotel close to Time Square"
Staff was extremely helpful and thoughtful. They heard it was my daughters birthday and sent her up a little gift. Very quick and efficient check out. Accomadated us by holding our bags after check out so we could enjoy the rest of our day in the city. Will definitely be backGenuine Expedia guest review
It was good location. I just walked 3-5 min to Time Square.Genuine Hotels.com guest review
"Nice hotel, terrible service"
I had possibly the worst experience in customer service with the front desk. This was not from just some front desk associate, this was from management. They were beyond rude, constantly cutting me off in conversation and would not resolve the issue at hand. To the point I switched hotels after staying only 1 night.Genuine Hotels.com guest review
Response by Hilton Garden Inn Times Square Dear Stephanie, Thank you for sharing your experience on your recent stay with us. I am very sad hearing that we were not able to provide you with a memorable stay and you experienced some challenges speaking to our management team. Please accept my sincere apologies and maybe in the future you will give us another chance to make up for this experience. Sincerely, Joanna Butcher Guest Experience Manager
"Close, convienent & Beautiful"
Excellent!Genuine Hotels.com guest review
Very nice hotel. Daytime staff was very pleasant and helpful. conveniently located to Broadway shows. Staff found out it was my wifes birthday and brought her a thoughtful gift. I would recommend.Genuine Hotels.com guest review
"PERFECT - even in the cold!!"
I was very nervous about booking a room in the heart of Times Square, and could not have been happier with the result! The HGITS was absolutely perfect. Fabulous location, extremely reasonable and the accidental timing on our part with the SuperBowl coming two days after our departure made for some really fun times and people watching. The room was […] terrific - clean, good-sized by NYC standards, and had all the amenities we needed. The staff was so friendly and helpful, even tracking down a corkscrew for the bottle of wine I purchased for evening nightcaps in the room. The biggest surprise and fun came from our wonderful new friend from the hotel, Jules, who helped me by booking what I thought would be a typical yellow cab. When the huge stretch limo showed up to take my daughter and myself to the airport for the SAME cost as a cab, I almost cried. He made sure I was REassured that it would indeed be the same cost, and off we went. Read moreGenuine Hotels.com guest review
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