SEcond time here and was as good as the first. Kenneth very accomodating!Genuine Hotels.com guest review
Stay and staff were great! Mike was very welcoming. Thank you for your hospitality Hilton Garden Inn Times Square =)Genuine Hotels.com guest review
"Good and not so good......................"
The room was decently sized, not as large as some have said. The location was great. Staff was pleasant. We did not have any "glass" glasses. We like to have a glass of wine before dinner and only plastic cups were provided. The bed was not comfortable for me. It was quite hard and if sleeping on my side, my arm would become numb. The bathroom was […] small. Read moreGenuine Hotels.com guest review
The room was spacious, the entire property was rather clean and the bed was super comfortable....and the price was fantastic! Paying anything less than $200 for this place is a great deal.Genuine Hotels.com guest review
"A satisfied customer!"
We loved how close this hotel was to the theaters, restaurants, and many major attractions. Stayed on the 25th floor and it was very quiet at night so we were able to sleep after a long day of sightseeing. Hotel parking voucher was key in saving money!Genuine Hotels.com guest review
Girls trip, great room, great location, Great FUN!Genuine Hotels.com guest review
"l need a room"
This was my second stay at the Hilton,and this time my nerds were not met satisfactoryGenuine Hotels.com guest review
"Great hotel great location"
Staff was friendly! Hotel was clean and comfortable!Genuine Hotels.com guest review
"Staff has a big attitude. Doesnt care about guests"
Staff simply doesnt care. They see so much tourists, they basically hate em all.Genuine Hotels.com guest review
It was clean and nice but I just thought with the Hilton name it would've been nicer.Genuine Hotels.com guest review
"Great hotel for theatre weekend"
We came for a weekend to enjoy dinners and Broadway shows. The location was great. We could walk to the theatres and found nice restaurants nearby. We took the subway across the street to Penn Station. Our room was clean and the bathroom was spotless. The hotel staff was friendly and helpful.Genuine Hotels.com guest review
We came to NY to see The Macy's Parade and had an excellent stay. Loved the location of the hotel and all of the staff was great.Genuine Hotels.com guest review
"Excellent stay and close to everything."
Excellent. I would recommend and I will go back to this hotel.Genuine Hotels.com guest review
"New York Annual Trip!"
I bring my two girls & two grandchildren here every year and have stayed here the last 3 years ! Staff is friendly for the most part.. Toilet in room 1023 & 1025 were very slow flushing and I believe 1025 over flowed at one time! The. 2 previous years there were fantastic but this year a few bumps in the road ! The bellman Donald always goes the extra […] mile to make sure everything is good as does Jewels!! I would recommend this Hotel to others! Read moreGenuine Hotels.com guest review
"New York Trip"
This hotel was perfect. Had room with 2 queen beds and was a great size. The hotel location was amazing. We were able to walk almost everywhere. The hotel called on our second night to check on our stay. Would stay here again and would recommend to anyone.Genuine Hotels.com guest review
"Great comfortable room with great view"
Upgraded to higher floor with great view low notice the higher up -great comfortable clean roomGenuine Hotels.com guest review
loved it ,and the location and services.expecially breakfast..perfect stay overall..thanks will do it again soon!!!Genuine Hotels.com guest review
"Great Place would stay there again."
Room, location, and staff was fantastic. The only complaint I had was there were no towles in our room, but called housekeeping and they brought some up.Genuine Hotels.com guest review
It was short but perfect!Genuine Hotels.com guest review
"Hilton Garden Inn bring home the salad"
I was more than satisfying when I stay at the Hilton Garden Inn. The service excellent. The staff was very helpful,when I askes for assistance,and the breakfast above par. Keep up the good work.Genuine Hotels.com guest review
Our stay was outstanding. The hotel team was very friendly and helpful. We loved our room. Great price also! I will definitely use this hotel again for my next visit to NYC.Genuine Hotels.com guest review
Fantastic location in the Theater district, with Metro access across the street. Easily walked to Rockefeller Center and Times Square, as well as the 4 shows we wound up attending. Staff is very guest service-friendly, room was clean and bed was comfy. Would stay here again!Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
It was a very comfortable room, though noise from the hallway was pretty apparent. Especially when someone slammed their door! Overall, a good experience there.Genuine Hotels.com guest review
We could not have asked for a better stay. Everything was perfect. A special thanks goes out to Donald on the evening shift. He was very helpful on more then one occasion with information, helping us to our room with our luggage and jusy being there to talk to. We love that guy.Genuine Hotels.com guest review
I picked the hotel because it was close to the theaters and easy walking distance to the subways. Our room was very clean and comfortable. The pillows are more comfortable than the ones I have at home. Everyone was polite, helpful and outgoing. The breakfast buffet is pricey but it was very convenient. I'm used to having only a yogurt for breakfast. […] There is an inexpensive deli/grocery store across the street. On the day we were leaving we found a very nice Victorian restaurant behind the hotel. Read moreGenuine Hotels.com guest review
"Great hotel, close to everything!"
Was very happy with this hotel choice. Usually its just my husband and I who stay in NYC overnight and we usually get an extremely small room. This time we brought along our 3 year old and the room was huge (well for NYC) and very clean and comfortable. We could walk to Time Square to Rockfellar to Central Park no problem! great hotel and great location. […] I will be coming back! Read moreGenuine Expedia guest review
"would reccomend to friends, family"
nice hotel, very clean, bell hop attention needs some TLCGenuine Hotels.com guest review
"Will Stay again here!"
Checked into another hotel in Time Square and hated it. Found this hotel on Hotel.com Walked over to check it out and loved it. We were on the 7th floor had a view of the front street. I loved looking out the window watching the traffic and people go by. Two small draw back the hotel is really close to a fire station and the subway is under ground . […] But neither bothered me. I will stay here again. It super close to TimeSquare and walking distance to everything . The hotel staff was so friendly . At night when we came back to the hotel they have a security guard standing by the elevators to show your room card to. Can't say enough about this hotel. Very clean and the room was great size especially for New York City . Read moreGenuine Hotels.com guest review
"8th Avenue Subway"
The 8th Avenue subway runs underneath this hotel and you can hear it in your room. Not horribly loud but you can hear it. Otherwise a nice hotelGenuine Hotels.com guest review
I choose this hotel because it had all that we required, coffee maker, fridge, microwave and the bonus of free wifi. It is within walking distance of Times Square, Rockefeller Center, TV stations and the Broadway theaters and a good selection of restaurants.However, the room is too small to accommodate 2 queens, and 3 adult it is a tight squeeze. The […] bathroom could use more towel drying racks and/or hooks for towels and clothes, again 3 adults using a room and 2 towels a piece, one for drying after shower and 1 for the hair, that is 6 towels to dry. The engineer and cleaning crew were excellent, accommodating with quick responses to our issues. I called the hotel, Noel answered and he forwarded me to environmental and I left a message and my phone number. I never received a call back,. I called to report that we had left a small shopping bag in the lobby TV area. I am sure another tourist kept it; but, never received a courtesy call telling me that a search was done with no results. Read moreGenuine Expedia guest review
not too far from the bus terminal and there is plenty of restaurant close by.Genuine Expedia guest review
"Close to Broadway and Times Square"
It is New York. But, the room was large enough and had some amenities. Our room had a sufficiently large bathroom, a high plus. We had stayed in the Sheraton last trip and in comparison the Sheraton room was a lot more like Motel 6. Although nothing is quiet in New York, this hotel was quiet enough. Other than the cost, I really have no complaints except […] there was not much place to store anything that could not be hanged in the closet. Read moreGenuine Expedia guest review
You could hear and feel the train in my room on the 6th floor.Genuine Hotels.com guest review
Perfect place to enjoy NYC!Genuine Hotels.com guest review
"Left back pack"
We had a pleasant stay at the hotel and pleased by the goodness of the staff and manager. My 70 years old father forgot his backpack at the lobby and we just realized it when we got back to VA. We're glad and thankful that they are mailing the backpack to us.Genuine Expedia guest review
Great location, lots of choices nearby for restaurants and coffee. Easy to catch a cab or ride the subway. Nice lobby and wonderful staff all around from front desk to housekeeping.Genuine Expedia guest review
"One night of fun in NYC!"
Love coming to the Hilton Garden Inn. Have been there many times!Genuine Hotels.com guest review
I have stayed here 5 times. I love everything about it but especially the location, quiet rooms and the size of the room is great for NYC. I recommend this hotel to all my friends and they love it too.Genuine Expedia guest review
"Ok but a little loud."
I was far from the elevator but I heard a rush from an elevator that was loud. Refrigerator a bit loud and I couldn't unplug it. Lots of slamming doors. The women standing at the podium on entrance are a nice helpful duo, especially Jennifer. I stay at HGIs throughout the city and this one seemed not as comfortable/quiet. I stay on 35th, 28th, etc […] and those seem more conducive. They hand you water at the front desk too which is better than the coupon system. Read moreGenuine Hotels.com guest review
"Enjoyed my stay..."
My stay was great, the staff was very pleasant and accommodating. The duvet that covers the quilt had a small stain on the corner, which kinda made me feel like that part doesn't get washed after every use, but I didn't complain...it was minor. Over all it was a good night stay.Genuine Hotels.com guest review
"New York City trip"
Good place, central location, friendly staff. Would definitely stay here again.Genuine Hotels.com guest review
The location of this hotel is very convenient to all of the attractions of Time Square and the Broadway shows. Staff was helpful, room was clean and comfortable, and price was not unreasonable.Genuine Hotels.com guest review
"First timers to NYC"
So many places you can pick from to stay. This was our first time to visit NYC. Picking a place to stay was my most thing I was having anxiety about. Was the location right? Is the room a decent size? Will It be clean? Will the staff be helpful when we have questions? So, let me just say a huge yes to everything. We loved the location. Besides giving […] this hotel a big thumbs up, I also reccomend doing the hop on hop off bus tours. Great if this is your first time. You learn so much about the city and then drop off at all the tourist spots and picks up. Not sure why anyone would not give this hotel a great review unless their standards are so high only a place like TheTrump Soho would get a good review, but then obviously they don't have that kinda of money. So enjoy your stay at a nice, clean, good location hotel and be sure to eat across the street at The Time Square Diner. It was fabulous! Read moreGenuine Hotels.com guest review
Helpful staff, nice rooms but NOISY ! Stayed on the 14th floor and front desk said they forgot tell inform us that a lounge was above us. No sleep the second night.Genuine Hotels.com guest review
Great stay, comfortable and clean. Close to lots of dining and shopping. Minutes from train stationGenuine Hotels.com guest review
"Noisy Hotel Bad for Business"
Have stayed in a number of Hilton Garden Inn hotels in the past, and generally love them. Chose hotel due to proximity to meetings in midtown. Street noise kept me up past 2am both nights. Plasticky linens and pillows were uncomfortable.Genuine Hotels.com guest review
"Not a pleasant experience !!"
Disappointing….booked in advance & paid by credit card….arrived at front but no doorman/bellman….proceeded to garage next door ant told to unload our luggage and leave the car key…after hauling our luggage to check-in we inquired about no door man etc…"oh thats him over there, he doesn't like the cold"…Asking about the room rate to confirm we were told […] "sorry thats another department"…still no help with the luggage so we carried to our room,#1518..noting we had no breakfast coupon..(paid for in advance) front desk issued them Read moreGenuine Hotels.com guest review
"Couldn't ask for more"
Bullets: I was allowed to check in 4 hours early when I arrived. Room was spotless and comfortable. Design was clean and modern. Pillow choice excellent. Climate control quiet, digital, functional. Great water pressure. Quiet! I felt very safe as a woman traveler. Terrific location between uptown and SoHo. Friendly staff. I wi look forward to staying […] here again. Read moreGenuine Hotels.com guest review
"Location location location"
Great hotel, great location. Walked to dinner, walked to Theater. Got on tour bus accross the street. Could not have asked for more!Genuine Hotels.com guest review
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