Was initally checked into a room that wasn't fully cleaned. Dirty towels on bathroom floor, tv was on, and a few wrappers on the couch. Lots of drunks running around but it was a Sat night. For a mid quality hotel bar drinks were very high priced. Large rooms with fridges are nice.Genuine Hotels.com guest review
"Room not available for paid/confirmed reservation"
I manage an arts organization that presents concerts featuring international guest artists. I booked a room at Embassy Suites MSP and paid for it through Hotels.com. When the artist arrived, they told him that they did not have any rooms available. As a professional artist who travels around the world, he told me that he never had a hotel tell him that […] a room wasn't available when he had a confirmed, paid reservation. This reflected poorly upon our organization, upon Hotels.com, and upon Embassy Suites. I'm very disappointed. Read moreGenuine Hotels.com guest review
"Good enough - good location for MOA"
The hotel rooms are a little dated inside and had small bathrooms. The rooms lack individual climate controls. It was warm outside, but the hotel had switched to heating, so the room was too hot all day and night. Managers reception was a bust - corn chips, salsa and pretzels every night :( - not what is shown in the pictures for the hotel. The staff […] was very good especially the make to order breakfast line - they had gluten-free bread and he was able to make gluten free french toast for us! The hotel is very close to the mall of america and they have shuttles that run every hour if you don't want to deal with parking there. The pool was nice, large hot tub and steam room and sauna. The beds were very uncomfortable Read moreGenuine Hotels.com guest review
Got in Friday night and was looking forward to a good night's rest, instead I could hear everything that was going on outside from a wedding party that was going, when that wrapped up about 1 in the morning it got nice and quiet again but at 3 I was awoken by loud screams of some drunk people having an argument this went on for quite a while with no […] one to stop them, I am disappointed and our trip was more stressful than relaxing. Read moreGenuine Hotels.com guest review
Great hotel. Only complaint is the bathroom was a little small. Otherwise top notch.Genuine Hotels.com guest review
"quick get away."
It was good. Kids had a good time in the pool. Breakfast was a great convenience. We'll do it again.Genuine Hotels.com guest review
"Cold rooms burrr!!!!!"
The heat was not working very well. Our room was very cold... we couldn't even take a shower because we were afraid we'd catch colds, we also slept in our clothes.They upgrade our room, which was very nice with lots of room but the heat wasn't working well in there either. The front desk offered to bring us a floor heater which didn't work. Got a second […] one and didn't heat up the bedroom too much. We decided to leave after one night and went across the street to another hotel. The Embassy hotel staff refunded the nights we paid for and only charged the one night we stayed there. Read moreGenuine Expedia guest review
Very welcoming, comfortable, and accomodating. Great setting for a wedding in the atrium. The shuttle service is fantastic. Bed was very comfortable. Loved the free happy hour and free breakfast buffet. I highly recommend this hotel.Genuine Expedia guest review
Very relaxing atmosphere with the plants,trees, and water features. Good value with a suite, evening drinks free and hot breakfast free. Will stay again. Only draw back for us is when we go on vacation they do not have room for a park and fly cheap deal. They do have a free shuttle to the Mall of America which is nearby.Genuine Hotels.com guest review
Great location, close to train and mall. Nice rooms, friendly staff. Overall a very nice place. Will definitely return.Genuine Hotels.com guest review
"We never stay anywhere else!"
As usual we had a wonderful time at the Embassy Suites. We never stay anywhere else. Between the free shuttle to the MOA and the light rail with in walking distance it's perfect for a quick trip. The shuttle also takes you to the airport as well; which we've done before. Manager's reception is great and the made to order breakfast can't be beat!Genuine Hotels.com guest review
"Minnesota Viking Game"
Great place to stay, however the breakfest service was slow and crowded.Genuine Expedia guest review
"Family Vacation Gone Great!"
This was a great place to stay, just minutes from the Mall of America. Our 5 year old son loved watching the planes land at nearby MSP International Airport. Our shower dripped a little and painters were just outside our 7th floor room. These two things were our only complaints. Wooley's, the hotel restaurant, is excellent!! The salad bar was amazing […] as well as our main course. It was better food than what we had at a different restaurant around the same price range. Free adult beverages in the evening and a great breakfast in the mornings. Will definitely stay here again. Read moreGenuine Hotels.com guest review
As always, staying at Embassy Suites is easy. Always great and clean.Genuine Hotels.com guest review
The warning on the front desk about "No Partying!" was somewhat alarming. Front desk service was inattentive--one person just stared at us until someone else came to the desk. First room reeked of smoke, but we were given a second room. Furniture, carpets, paint was worn and the whole place needs a refresh. Buffet area was dirty and very busy.Genuine Hotels.com guest review
Great place to stayGenuine Hotels.com guest review
The staff were all very friendly and helpfulGenuine Hotels.com guest review
"great plave to stay in Minneapolis"
the hotel was great, clean rooms and great personal. The evening cocktail reception had a nice selection of beverages and some snacks. The bartender was great. Morning breakfast was very good and service was great.Genuine Hotels.com guest review
"great location, staff was very professional"
great place and friendly people. don't make this a required fieldGenuine Expedia guest review
"One of the best hotels"
I love the hotel I love the staff.. front desk .. restaurants..maintenance.Genuine Hotels.com guest review
"Will Absolutely Return"
Great stay, very fun, perfect location, friendly staff, very convenient. Managers reception and breakfast are wonderful perks to this hotel. I thought the pool was a bit small and I didn't like that the bathroom was in the bedroom instead of the living area but that was only bc we had a baby sleeping in the bedroom. I will definitely be bringing my […] family back. Read moreGenuine Hotels.com guest review
Hotel was in excellent location. Property could use some updating. TV remote did not work. Left note for maid but nothing was done about it.Genuine Hotels.com guest review
Very pleasant, enjoyed the hospitality in garden Center where breakfast was served, how you had complementary drinks and snacks. That was the finishing touch. Thank you. Lori. Oh yes! Had a great time spending money at the mall of america. Enjoyed weekend stay.Genuine Hotels.com guest review
Close to Mall of America and shuttle was fantastic. Pool and hot tub were cold and jets in hot tub were shooting out of the tub. Everything else was great.Genuine Hotels.com guest review
We stayed on the 23rd of August. It was a very nice place to stay, centrally located to most everything. The breakfast buffet was great, instead of the scrambled eggs, go for the omelette, which is made to your liking. The only thing we did not like was the Wifi was terrible, I called the office to get the password and after I entered it, it took forever […] to clink and when it did it would drop ya a lot. I called the desk and they could only tell me that the place was full, I said then get a better wifi to support that issue. Our room was a king suite and it was very nice and comfy. Check in early as possible so you can get a parking spot. The light rail train was noisey as well when it blew the horn till late at night. Would I stay here again?. Yes I would . Read moreGenuine Hotels.com guest review
Nice hotel, great location, room furniture and fixtures are dated. Breakfast is extremely busy on weekends.Genuine Hotels.com guest review
Very nice hotelGenuine Hotels.com guest review
For the price,it is highly over rated. the snack and happy hour was disappointing. No room for guests. The breakfast was zoo,crowded,no rom for guests to sit.Food was cold,dry,cheap doughnuts. The pool area very small for the number of guest rooms. No place to leave towels,so they could stay dry. iThe ppol also smelled bad!!!! We had 2 rooms for our […] group,we will not stay there again Read moreGenuine Expedia guest review
Not totally impressed. Had to wait over 45 min to check in because my room was still not ready. You have to pay for wifi. I was able to get it free because of the wait for my room.Genuine Hotels.com guest review
shuttle driver made an extra run for us, request for extra blanket was fulfilled very quick, just all-round professional and very comfortable.Genuine Hotels.com guest review
Great right by the Mall of America kids loved itGenuine Hotels.com guest review
Nice location nice breakfast nice and kids love it . helpdesk friendly .. Clean .. I will come back to it with my kids.Genuine Hotels.com guest review
Big rooms and all works. It felt a little sad and uninspiring.Genuine Hotels.com guest review
First room was smoke filled even though the hotel was smoke free. Then we moved to a second room which was not the correct bed set up for our family. On the third try we were in a run down dated room. The chair arms were slick with wear and years of use. Great location but other choices for the same money.Genuine Hotels.com guest review
Close to the airport and very comfortable!Genuine Hotels.com guest review
Very nice with the exception of the breakfast line was a bit too long.Genuine Expedia guest review
"Great Location. Beware of "extras""
Nice location by the mall and the airport. Proximity to Metro was excellent. Staff was helpful in answering questions. In town for fun and this hotel was found on Expedia for a good deal. Booked while on a competitors free WiFi. Expedia is the way to go. We saved lots of money doing this while on our trip. While we wouldn't stay here again because […] of charging for WiFi and a rather disorganized breakfast, a person who is in the Embassy Suites Reward club might do better. Cheaper hotels don't charge customers for WiFi. Heck I even saw a Greyhound bus rolling down the road with FREE WiFi. I know its a big hotel and we were here on a Friday night/Saturday morning, the line for breakfast was long. There was little seating for the hundreds of people trying to eat. Read moreGenuine Expedia guest review
we enjoy the embassy suites but this particular one seemed out dated. there were no room darking drapesGenuine Hotels.com guest review
"Great Hotel Close to MOA"
The hotel was less than 5 minutes from the mall of america. The hotel was very clean, breakfast was very good. Free happy hour was great too!Genuine Hotels.com guest review
"Pretty nice hotel"
Pros: nice enough rooms, amazing free breakfast, close to airport and mall Cons: bedding wasn't good, really small pool, no fan in the bathroom (if you need white noise to sleep)Genuine Hotels.com guest review
Overall very good except the room was very cold when we arrived, around 68 degrees. When we inquired about turning on the heat, we were told that was turned off for the summer. Needless to say, we slept in layers to keep us warm.Genuine Expedia guest review
"Close to Airport"
We only did a short overnight stay before leaving early at the airport. It was easy to find and extremely easy to get to the airport in the morning. Our room was nice - however it did smell musty or perhaps was used as a smoking room at one time. Once in and got the air moving - that cleared up.Genuine Hotels.com guest review
"Tropical in a cold state"
The Embassy Suites has a beautiful atrium full of trees and plants which would be a welcome sites in the cold of winter. The hotel seems a little older but well kept. Towels were very soft. The bed was too soft for us but may be OK for others. We had very slow internet which we paid extra for - would be impossible to do work on. The breakfast was average […] for the most - they did have an omelet bar which was different. Employees were polite. Read moreGenuine Expedia guest review
"Unplanned night at MSP"
I'm bummed I was only there for all of 8 hours (thanks Delta). Very nice room, breakfast, and location. Will stay again (whether planned or unplanned).Genuine Hotels.com guest review
An excellent location, a light rail stop is just across the street. The service was superb and the room was wonderful. I love staying at Embassy Suites hotels. They are all beautiful in design. The only issue I had was that the hotel was packed with families with many small children. It was a holiday weekend so I expected this. The parents had troubles […] keeping the children running all over the place. But at least it quieted down by the evening so I had two quiet nights. Read moreGenuine Hotels.com guest review
"Good but didn't like the outside room door"
The hotel was nicely updated on the interior but I did not like the usual Hampton Inn. I would not have booked it if I had known. It is was nice though so if that is not a big deal I would say to book here. The breakfast was nice. The room was nice.Genuine Hotels.com guest review
I booked the room same day and when I arrived a fee hours later they refused to give me a room even with my confirmation. They gave my room away and I spent 2 more hours looking for another hotel. I didn't sleep until 2am.Genuine Hotels.com guest review
Room was warm but comfortable when I got there. Tried to cool it down by turning A/C to 60. It was already set at 60... During the night, the room was too hot to sleep, even with just a single sheet for a covering. I had to wake up at 3:30 AM for a 6:00 AM flight out of MSP and I got very little sleep that night. Shower water was also cold. Took 3-4 […] minutes of running water to get it luke warm so I could take a shower. I was on the 9th floor (out of 10 floors) so maybe heat rising was too much for the A/C? Read moreGenuine Expedia guest review
"I'd come back."
A little expensive, but when you figure in the happy hour and amazing breakfast, it evens out. We had a lot of fun. Thanks!Genuine Hotels.com guest review
"Nice hotel for a fun splurge."
Very spacious clean room. The breakfast was great. Super location... less than 5 minutes from the Mall of America and MSP International Airport.Genuine Hotels.com guest review
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