they even didnt give us toothbrushGenuine Hotels.com guest review
My friends and I got the double beds. The bed sheets were super warm and nice. The beds were just a little to soft for my back. I like the fact that we had a small living room and everything. It was such a spacious hotel room and that is what made it feel just at home.Genuine Hotels.com guest review
"Great airport hotel at a competitive rate"
Hotel is minutes from the airport and provides a shuttle. Beware, from 11pm-6am it runs every half hour on the half. Otherwise, it's pretty much on demand. The hotel is clean and all rooms are suites. It is constructed with an atrium in the middle. I personally like this - windows on 2 sides of the room. The restaurant/bar has reasonable hours and reasonable […] prices. The short rib tacos are great. Read moreGenuine Hotels.com guest review
"Wonderful weekend getaway"
I came to Chicago for what was supposed to be just a few hours. I ended up needing a room and booked here because of the good reviews it had. The service was good and the atmosphere was great. I eventually extended my stay another day just to relax in the spacious comfy room. There was some construction on the street but the small construction hassle […] was well worth it!!! Read moreGenuine Hotels.com guest review
Great experience after being delayed at airport overnight. Every staff member we came in contact with was on point and very friendly. Would choose this hotel again!Genuine Hotels.com guest review
Awesome CLEAN hotel. Staff waa extremely friendly. Fast check-in .. Would recommend this location to everyone.Genuine Hotels.com guest review
The staff was extremely helpful and friendly. The shuttle staff were also very polite, professional and provided assistance and advice on how best to make my trip enjoyable.Genuine Hotels.com guest review
It was a very pleasant surprise. We found it on Trivago at a good price and are extremely happy.Genuine Hotels.com guest review
room was stuffy adjusted air conditioner yet did not make a difference.Genuine Hotels.com guest review
I was happy with everything overall.Genuine Hotels.com guest review
Had a suite and it was very spacious, but the decor was a little dark. Also, the parking was not convenient, I felt it cost too much.Genuine Hotels.com guest review
"Close to airport"
Very comfortable bed, great night's sleep! Staff very friendly and helpful.Genuine Hotels.com guest review
"Close to airport"
Although very brief, my stay was good. The bed was comfy, the room (suite) was spacious and front desk personnel were helpful in answering my questions.Genuine Hotels.com guest review
"Nice Hotel .. No Wifi or Breakfast"
I would have hoped that WiFi and Breakfast would have been included on a $400 room.Genuine Hotels.com guest review
"Frustrating Shuttle Service"
I would have given this hotel a 5 rating if it weren't for their shuttle service. We used the "L" to get around, and had to shuttle out to the airport to catch it. From the hotel, we had no problem because we were downstairs ready when the shuttle was ready. However, it was a different story when at the airport waiting for a pickup back to the Sheraton. […] We never waited any less than a half an hour for it, even after being told told that it ran every 20 minutes. I addressed this with the front desk attendant. She was very apologetic, professional, and even sent up a bottle of wine and a very nice note. However, that evening we once again waited and waited for the shuttle when we were coming home from a play downtown. It made me very cranky… especially at midnight! We did use a cab 3 times because we didn't want to risk being late to our destinations. From this location, cabs in to the city are not cheap! Read moreGenuine Hotels.com guest review
Very quiet, good soundproofing, comfortable suite.Genuine Hotels.com guest review
"Very nice hotel"
I've never had a bad experience at a Sheraton. The rooms are great. I love that the bedroom is separate from the living room area. Only drawback was having to pay to park at the hotel. Seems like that should be included...Genuine Hotels.com guest review
Sad to have to pay daily parking when staying in hotel.Genuine Hotels.com guest review
The only thing the charge for parkingGenuine Hotels.com guest review
"right across from O'Hare"
overall very nice hotel ... biggest room i have ever stayed in ...you could have a party in this place .... what sucks about it so much construction going on around this bldg.Genuine Hotels.com guest review
Nice quick stay at affordable rates.Genuine Hotels.com guest review
"Shuttle to airport is the only means of transport"
I booked through hotels.com and had a preference of two queen size beds but in the check-in they told us it's not guaranteed if we book through hotels.com so they gave us a room with one king size bed and a sofa bed which was not comfortable. There is a $12 charge for parking. Breakfast is $14 for continental which is basically cold breakfast or the […] regular one is for $18 but overall there are not many options for breakfast so it doesn't worth the money you pay. The only means of transportation if you dont have a car is taking the shuttle to the airport and then take the train or bus to downtown. Other than these the hotel was just fine. Read moreGenuine Hotels.com guest review
Difficult to rate location as current road contructions makes it stressful to to get in and out of the location.Genuine Hotels.com guest review
It was OK. The room carpet was old and dirty.Genuine Hotels.com guest review
"far away from downtown"
I would recommend this hotel to anyone, very close to airport so very convenient but little far from downtown, however if you have your personal transport you should be good. Very good value for money!!..Genuine Hotels.com guest review
Little over priced...needs some refreshGenuine Hotels.com guest review
At check-in requested cab service the next morning. Check-in assistant prepared a formal request (on paper) with a 7am pick-up the next morning. At 7am the next morning there was no cab and the front desk assistant (a different crew) had no knowledge of my request. After a few minutes the Bell Captain called a cab service and they advised they would […] have someone there within 5 - 10 minutes. 15 minutes later - no cab. So I had to take the shuttle to the airport and retrieve a cab from there, which ended with me being 15 minutes late to my meeting downtown. This same scenario occured the week before with my stay at the Sheraton in Memphis. Not sure why they bother writing down the details of the request if there is no potential to follow through. Read moreGenuine Hotels.com guest review
Hotel was nice but they did not have a room with two double beds as requested. Parking costs $12 a night which seems kind of rediculous to me but I would rather not park in a "free parking garage a block and a half down the street." Hotel personnel were friendly and helpful, and the location was fairly easy to find aside from having to go around on […] some side streets to get to the parking lot. Upkeep was good and everything seemed well maintained except for a small hole in the wall of our closet. Overall was not a bad experience. Very nice place to stay for the price though I do wish they included parking with the stay. Read moreGenuine Hotels.com guest review
"Great hotel but should include breakfast for price"
This was a. Ice hotel with lots of space. Although it's mostly suited for business travelers, our family didn't feel unwelcome here. The only complaint I have is that I wish that breakfast was included in the price of the hotel.Genuine Hotels.com guest review
Very nice place. Very clean and very comfortable. People who work there are very pleasant.Genuine Expedia guest review
the bed was hard and the comforter was heavy; but the desk assistant, Tim, was more than great.Genuine Hotels.com guest review
Other than the alarmany clock not being shut off, it was set to 530am without us touching it, so that wasn't pleasant. Otherwise, a very solid room and stay. Lauren at the front desk Was super helpful, very considerate.Genuine Expedia guest review
"stuck at o'hare"
very welcome and comforting after frustrating 10 extra hours in o'hare.Genuine Expedia guest review
"close to airport with shuttle service"
Beautiful hotel, very clean and quiet. Rooms overlook lobby and have nice screens of hall windows that afford privacy. would stay here again. Rooms have refrigerator. Only negative is no breakfast unless you pay more.Genuine Expedia guest review
"Great Hotel for a Low Price"
I was able to check in early with no problems. Staff was very friendly and were able to help with travel logistics. They provided me a suite even at low Hotels.com low rate. I would definitely stay here again.Genuine Hotels.com guest review
Really surprised with the size of the room. There were even 2 TVs. Room seemed cleaned, with minor repairs visible in the bathroom shower/floor tiles. Close enough to nearby shopping (and a great outlet mall). Really happy with the stay here.Genuine Hotels.com guest review
"24hour gym Nice"
Very nice stay, nice reception, warm smile, great bedroom, great sitting room, big parking placeGenuine Expedia guest review
They were doing construction at the time so that was unfortunate but otherwise they created an incredible experience! Great spacious rooms and customer serviceGenuine Hotels.com guest review
"Nice hotel close to the airport! Very comfortable"
Close to the airport, very clean, well Stocked bar, nice restaurant.... Overall a good hotel. Highly recommendedGenuine Expedia guest review
Great experience! Rooms were extremely comfortable and spacious! We gat a lot for our money here, it felt like we were more at home than a hotel. The staff was very friendly and accommodating. We would defiantly stay again next time we are in town.Genuine Expedia guest review
great hotel for the price , clean rooms , very comfy. Only downside was road construction on road facing hotel.Genuine Hotels.com guest review
"Worth the visit"
This is my second time staying here because I was really impressed with my first visit. I really like the spaciousness of the rooms. Housekeeping were so friendly. Front desk was very helpful and accommodated me to what I needed. I've booked my next trip and I'll be staying there again. If it had a pool that would be just perfect ...Genuine Hotels.com guest review
"A couple of issue, but overall a nice stay"
The room was very nice, comfy and clean. There were a glitch or two -- missing information book, and the sink became stuck in the closed position, but these were quickly cleared up. Good food.Genuine Expedia guest review
"Pleasant hotel near ORD"
This is an excellent hotel located near O'Hare Airport. The hotel has an atrium but the room is a suite with the sleeping area away from the door so guests cannot hear the atrium echo. Surprisingly, the sleeping room had only one end table for a king bed, probably because of the angle of the room. Parking is complementary. Breakfast at the hotel is […] pricey, but there are coffee shops and fast food restaurants near the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
I got their standard room with a great rate from Expedia (though the price would have been on the high side without Expedia's discount), and it was huge! It had a living room with a couch and probably enough room for a few people to comfortably walk around.Genuine Expedia guest review
"Room was Clean and Quite"
Price was good on hotel.com. but when I checked in it was brought to my attention that 12.95 for overnight parking, 40.00 extra a day for breakfast and cocktail hour and charged for water bottles left in the room.Genuine Hotels.com guest review
"Good Business Hotel"
Very large rooms, very close to the airport. Hotel restaurant food was good for breakfast, nothing special for other meals.Genuine Hotels.com guest review
"Better than expected"
Warm reception, shutle 24 hours, room is actually a suite. Hotel is not new but its well maintained. Great for one night while in transit in chicagoGenuine Expedia guest review
"Very convenient. Close to nearby eateries, airport"
Overall experience was nice but a complementary breakfast should've been included or at least at a discounted price for guest.Genuine Expedia guest review
I enjoyed my stay but when I checked out they kept charging my card and had my account over drawn. they also charged me $4 for a bottle of water that was sitting next to the FREE coffee. It had no note on it stating there would be a charge if it was consumed. I was really disappointed in all that I had to go through AFTER I checked out. The parking […] cost was too much and it was a hassle coming in and out of the hotel. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )