It was very noisy due to unruly guest. The hotel staff was not capable to police behavior. The loud noise lasted to 3:30 am.Genuine Hotels.com guest review
"Concert with the girls"
Very nice hotel and reasonably priced, however, staff was not prepared for the amount of people checking in and staying. This should not have come as a shock since there was a whole week's worth of sold out Garth Brooks concerts across the street!Genuine Hotels.com guest review
"walking distance to the all state arena"
We got to the hotel right at check in time we waiting for about 3 minutes to check in, once we got up to the counter i believe the manager for the day took care of us. he said he was sorry for the wait at least two times very speedy check in after that. had some questions about the hold and the parking fee and he made sure that we knew everything. the […] bar on the other hand was not the greatest service. you could tell that they didnt want to be working. we went for the Garth Brooks concert so the bar was busy and it looked like they werent happy because of it. it was a very high end bar, they had nothing to make bombs out of. other then that we couldnt hear any outside noise and the beds were amazing! im glad we stayed at this location. Read moreGenuine Hotels.com guest review
"Nice hotel, out of the way"
I stayed at this hotel for the recent Garth Brooks World Tour at the Allstate Arena. The hotel itsself is very nice. Very modern, nice rooms. I was located right outside of the elevator, however since it was a suite and the bedroom being on the outside, I never heard any of the foot traffic to the elevators. I called the hotel before departing on my […] trip to Chicago to ask what the best way to get to the hotel was from the midway airport. I was informed that it would be by taxi and that it would cost me approx $55. It ended up being closer to $70. Once at the hotel, there is no public transportation except to take the hotel shuttle to O'hare airport to get into the city. Thank god for the shuttle, which is free. As for getting to the Allstate arena, it is within walking distance, however it is a good mile or so walk, which the path is currently under construction. Overall, the hotel was very nice. I would have liked if I had more control over the air in the room. I couldn't get it cold enough for my liking. There isn't a whole lot to do in the direct area, but if you're just going to the arena for a show, this hotel works great! Read moreGenuine Hotels.com guest review
"Great space and comfy beds!"
Beds were fantastic! Slight noise from airport but not bad at all. Noticed casing to furnace/fan was coming away from the wall and one door looked like it was falling apart. It was close to the bathroom which did not have an exhaust fan, so maybe from moisture? All in all, nice hotel and would probably stay there again.Genuine Hotels.com guest review
"Amazing room, road construction sucked"
We got an amazing deal on a room for the Garth Brooks concert. The room was beyond my expectations. I was quite surprised. We had a sitting area away from the beds and there was 2 TVs!!! The beds were a little too soft for my liking so were the pillows but I was extremely impressed. No parking when we got there (we got lost). Had to park about a block […] away from the hotel. I was not impressed with the food choices we had. We either had to pay through the nose or miss the concert to eat. Everything required a reservation (except the hotel). Being from out of state, it threw us. Guess next time, we will know better. Stay again? By all means. Despite the downers of our overnighter, I will definitely recommend the Sheraton to anyone going to a concert in Chicago. Read moreGenuine Hotels.com guest review
"Nice Hotel but NOT walking distance to the Arena"
While I thought this was a beautiful, clean and friendly hotel - I was extremely disappointed by being mislead that it was within walking distance to the Allstate Arena (they even make this claim if you are placed on hold when you call them on the phone). It is technically somewhat close in proximity but you cannot reach it easily with the highway and […] major streets with no sidewalks. Especially if you have children or someone in a wheelchair like my mother. The staff was welcoming (especially Matthew at the front desk) but we ran into significant issues with the location. The restaurant food was fantastic and the room exceeded my expectations. My main concern is that they are NOT honest about their location and it caused my mother and I to become stranded on the other side of the hotel after an event for over an hour (she is disabled and needed her medication). Beyond disheartening, but we still had a great weekend once I was able to personally resolve the situation. I attempted to contact the hotel for assistance and they were not able to assist. Luckily I am resourceful and figured it out with the help of surrounding caring people. Read moreGenuine Hotels.com guest review
"Close to All State Arena"
My only complaint was that we arrived at 7:30 at night and our room was not ready yet. They also tried to tell us that we would not get the specific room we reserved because we bought it through hotels.com. We did end up getting our room that we wanted, but just the fact that she said that really turned me off. On another note, the food in the bar/restaurant […] area was AMAZING. And the waitress was really good at getting us in and out so we could make it to the concert. Read moreGenuine Hotels.com guest review
The beds were so comfy! I could have stayed a few more nights just for that! Hotel was very clean. Located within walking distance of the Allstate Arena and if you love to watch planes, this is a great place to watch them from! Food was fairly expensive and you have to pay to use WIFI in your room. There is a parking garage about a block away you can […] use instead of paying per day. Read moreGenuine Hotels.com guest review
"Excellent hotel. So nice!"
Ok I had tickets to a show at allstate arena and booked this hotel because it was within walking distance. We arrived late, all parking was full, manager let us park in hotel service spots in front until after the show. Room was awesome, suite style with separate living and bedroom quarters. Highly recommend this hotel!Genuine Hotels.com guest review
We were given a room with a king and should of been two queens. It then took us an hour to get the right room. We were given another room that had a king also. We tried again and the keys didn't work, twice. The room we were given smelled like it had been a smoking room, the bathtub dripped so the door had to be shut and we were unable to kill the two […] flies that were in the room. We were trying to get to a concert so we ran out of time to switch to another room again. Read moreGenuine Hotels.com guest review
hotel room had definitely once been smoked in, even though now it is a non-smoking room. we do not smoke and are sensitive to smells so I was not impressed with this. Also, it was fairly out of date and needed some attention in the bathroom.Genuine Hotels.com guest review
Some sort of free continental breakfast would have been nice. But the beds were super comfy.Genuine Hotels.com guest review
"Great place to stay"
It was a great place to stay at a good price. The room was very quite & comfortable, the staff was awesome!Genuine Hotels.com guest review
Good service. Nice and clean rooms.Genuine Hotels.com guest review
"Great access from airport"
I enjoyed my stay at the Sheraton. The room I received was very large and comfortable. I actually received an upgrade when I checked in and was able to check in early. It was easy access to and from the airport with a 24/7 shuttle. It was more difficult to get to downtown Chicago because you need to go to the airport and then transfer onto the Blue […] Line. Read moreGenuine Hotels.com guest review
"Very nice room"
Lobby is really nice and Rooms are confortable.Genuine Hotels.com guest review
they even didnt give us toothbrushGenuine Hotels.com guest review
My friends and I got the double beds. The bed sheets were super warm and nice. The beds were just a little to soft for my back. I like the fact that we had a small living room and everything. It was such a spacious hotel room and that is what made it feel just at home.Genuine Hotels.com guest review
"Great airport hotel at a competitive rate"
Hotel is minutes from the airport and provides a shuttle. Beware, from 11pm-6am it runs every half hour on the half. Otherwise, it's pretty much on demand. The hotel is clean and all rooms are suites. It is constructed with an atrium in the middle. I personally like this - windows on 2 sides of the room. The restaurant/bar has reasonable hours and reasonable […] prices. The short rib tacos are great. Read moreGenuine Hotels.com guest review
"Wonderful weekend getaway"
I came to Chicago for what was supposed to be just a few hours. I ended up needing a room and booked here because of the good reviews it had. The service was good and the atmosphere was great. I eventually extended my stay another day just to relax in the spacious comfy room. There was some construction on the street but the small construction hassle […] was well worth it!!! Read moreGenuine Hotels.com guest review
Great experience after being delayed at airport overnight. Every staff member we came in contact with was on point and very friendly. Would choose this hotel again!Genuine Hotels.com guest review
Awesome CLEAN hotel. Staff waa extremely friendly. Fast check-in .. Would recommend this location to everyone.Genuine Hotels.com guest review
The staff was extremely helpful and friendly. The shuttle staff were also very polite, professional and provided assistance and advice on how best to make my trip enjoyable.Genuine Hotels.com guest review
It was a very pleasant surprise. We found it on Trivago at a good price and are extremely happy.Genuine Hotels.com guest review
room was stuffy adjusted air conditioner yet did not make a difference.Genuine Hotels.com guest review
I was happy with everything overall.Genuine Hotels.com guest review
A bit noisy due to road construction, room location (303) across from the elevator and the open noise flow from the Bar and Lounge area. Nonsmoking room but had some residual odor from renovation. Nothing much can be done about these things. Staff was prompt, courteous, and efficient when needed. Bed was very comfortable. Slept well all three nights […] (Seldom happens). Shower was very good. Need a good shower! Enjoyed the "Social Hour" and our server (Sergi?) along with the food ordered from the kitchen was creative and delicious. 8.99 out of 10 overall... Read moreGenuine Expedia guest review
Convenient location and nice clean rooms. Staff is not as friendly as I am used to in the South, but still okay.Genuine Expedia guest review
Had a suite and it was very spacious, but the decor was a little dark. Also, the parking was not convenient, I felt it cost too much.Genuine Hotels.com guest review
"Close to airport"
Very comfortable bed, great night's sleep! Staff very friendly and helpful.Genuine Hotels.com guest review
"OK, except for the price gouging."
We stayed here twice, the night after we landed in Chicago and the night before our flight out of O'Hare. The first night we were very happy. The breakfast was excellent, very delicious with lots of variety. However on our return visit we were told quoted $12 a person for the full breakfast but after we sat to eat we were told it was $18 each. Furthermore, […] the quality of the breakfast paled to the first time, specifically the bacon was far too crunchy and the eggs too runny. Both breakfasts were on the weekend so we couldn't explain the drop off. Also, the hotel only offers free internet on their slow, glitchy computers in an open lobby. It was $10 extra for Wi-Fi in our room. Did I mention their printer jammed when I tried to print something. I seemed to know more about fixing it than their staff. We were far more impressed with our room at a Hampton Inn in Madison, WI during our actual vacation. Read moreGenuine Expedia guest review
"Forget getting any sleep in the beds"
We had a two double beds in our room. And both the beds would buckle in the middle. It was like sleeping in a sink hole.Genuine Expedia guest review
"Very convenient and an excellent value"
We came in the night before to pick up my daughter the next day at the airport. We needed a pet friendly hotel because we had to bring our small dog. Road construction made it a little difficult to get into the hotel but once we were there we were very pleased with the comfort and cleanliness of the hotel. Incredible beds & pillows. Very spacious suite […] style room. Only about a 5 minute drive to the airport. Parking was extra and the only breakfast choice was a $14 buffet but considering the price we booked it at it was still a very good deal. Read moreGenuine Expedia guest review
"Clean, close to airport but that's about it"
The rooms was huge and very nice, the bed was comfortable but the desk chair needed repair, it reclined so far I flipped over the back as soon as I sat down. Also I requested a wake up call and it never happened.Genuine Expedia guest review
"nice hotel close to airport"
dining needs to be increased limited menu in the dining roomGenuine Expedia guest review
"Not bad for a last minute need"
We liked the hotel and we slept great. The beds are very comfortable and the guy who checked us in was nice. Bartender very personable tooGenuine Expedia guest review
"Close to airport"
Although very brief, my stay was good. The bed was comfy, the room (suite) was spacious and front desk personnel were helpful in answering my questions.Genuine Hotels.com guest review
"Nice Hotel .. No Wifi or Breakfast"
I would have hoped that WiFi and Breakfast would have been included on a $400 room.Genuine Hotels.com guest review
comfortable stay,,transportation from and to airport timely.Genuine Expedia guest review
"Great Stay, Great Staff member Ellen VanLancker!"
I had a very brief stay at this hotel. I was allowed to check in early which was a bog help to me.I unfortunately left my electric toothbrush in my room and didn't realize until I got home. When I contacted the hotel to find out if I could get it back a fantastic member of staff called "Ellen VanLancker" said she would look in to it. Ellen phoned me […] back to say she had found it and shipped it to me. Fantastic costumer service, top marks Ellen. Read moreGenuine Expedia guest review
"Frustrating Shuttle Service"
I would have given this hotel a 5 rating if it weren't for their shuttle service. We used the "L" to get around, and had to shuttle out to the airport to catch it. From the hotel, we had no problem because we were downstairs ready when the shuttle was ready. However, it was a different story when at the airport waiting for a pickup back to the Sheraton. […] We never waited any less than a half an hour for it, even after being told told that it ran every 20 minutes. I addressed this with the front desk attendant. She was very apologetic, professional, and even sent up a bottle of wine and a very nice note. However, that evening we once again waited and waited for the shuttle when we were coming home from a play downtown. It made me very cranky… especially at midnight! We did use a cab 3 times because we didn't want to risk being late to our destinations. From this location, cabs in to the city are not cheap! Read moreGenuine Hotels.com guest review
"Nice hotel close to airport."
Very nice and clean room. Good bar & restaurant. Easy and short shuttle ride to airport. Only complaint was my room (very nice king w/ separate room w/ couch) did not have a phone by the bed. Otherwise, very nice.Genuine Expedia guest review
"In town for event at Allstate Arena"
within walking distance with decent sidewalk to the arena, and considering traffic, we made better time that way. The Sheraton was in fine shape and the staff helpful. Rooms were large, beds nice and across the parking lot was Harry Carrey's steak house.Genuine Expedia guest review
As described. There is a hotel at the airport that will save you a shuttle rideGenuine Expedia guest review
Very quiet, good soundproofing, comfortable suite.Genuine Hotels.com guest review
"Very nice hotel"
I've never had a bad experience at a Sheraton. The rooms are great. I love that the bedroom is separate from the living room area. Only drawback was having to pay to park at the hotel. Seems like that should be included...Genuine Hotels.com guest review
Sad to have to pay daily parking when staying in hotel.Genuine Hotels.com guest review
"Nice but parking wasn't good!"
Nice hotel. Everything was great. We didn't realize it was $12 to park a night. We thought oh well we can deal with it until they had a wedding there and ended up parking far away from the hotel having to walk in the rain a good distance. That was not nice!!!Genuine Expedia guest review
"Nice hotel, walkie-talkie distance to downtown"
Stayed one night with a uhaul truck on my way to chicago. Good parking space, good location, very comfortable.Genuine Expedia guest review
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