Great hotel. We will again.Genuine Hotels.com guest review
"Great for stranded traveler"
I booked the room due to a cancelled flight from O'Hare. My wait time for the shuttle was about 2 minutes. The room was spacious and comfortable.The hotel was also very pretty. The shuttle to the airport in the morning took me as close to my gate as possible. Employees of the hotel are pleasant and friendly. I won't have minded staying another day.Genuine Hotels.com guest review
Very good no words to describe excellent!!!Genuine Hotels.com guest review
Unpleasant experience; poor customer service; will not go backGenuine Hotels.com guest review
"Close to O'hare Airport"
I have been in hotels all over the world, by far, this was the best. Thank you and please say the same to it's staff.Genuine Hotels.com guest review
Was very surprised to see how big the room was. Excellent customer service and very classyGenuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Dear Johnnie, Thank you for selecting Sheraton Chicago OHare. We're delighted you enjoyed your stay.
"Close to Airport"
Hotel staff was friendly. Room was clean and spacious. Downside is you have to pay for wifi and parking... even though you're a paid guest.Genuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Justin, Thank you for taking thet time to share your recent feedback. We are glad that you enjoyed our spacious rooms. We are unable to offer a self park option but am happy to report that we are the least expensive in the entire Rosemont area.
"Close to airport"
Nice clean quiet room with a separate sitting room.Genuine Hotels.com guest review
"Acceptable Property for Airport Layover"
This hotel will meet all of you needsGenuine Hotels.com guest review
"Close to O'Hare"
Nice property. Very helpful staff. Comfortable bed, which seems to be a rarity. No backache in the morning.Genuine Hotels.com guest review
"Great choice of hotel!"
My stay was GREAT! I had a delayed flight coming into Chicago and was dead tired and frustrated. The front desk was extremely nice and very supporting. Check-in was a breeze. It was 9 minutes before room serviced closed for the night and they still accommodated my order and arrived within 10 minutes. I would definately stay at this hotel again!Genuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Dear Tiffany, Thank you for such a wonderful and kind note. I will be certain to share with the entire team. Hope to see you back in Chicago soon.
"Good place for an airport stay"
We booked this room due to it's location to the airport. It was a great rate and perfect location to catch an early flight. Overall, satisfied with our stay.Genuine Hotels.com guest review
We stayed to sleep. Arrived at 9am and the staff gave us a 3pm ck out so that we could get some sleep before our 4 plus hour drive home. Very nice of them.Genuine Hotels.com guest review
"Great 4 overnight stay w flight problems"
Very pleasant and helpful staff, clean, spacious room with comfortable bed (not sure if there is an epidemic of princesses with peas around but ours was fine!) . Did not stay for breakfast. Lots of hot water, good taxi call up from desk. The shuttle does come round about every 30 minutes from airport but if you just missed it this can seem a long time […] in the winter and the journey time is about another 10-15 mins from the airport. But driver helpful, good natured and informative. All in all strongly recommended if you want to get a comfortable sleep before braving the flight cancellation nightmare again! Read moreGenuine Hotels.com guest review
"good for a late night arrival"
The staff was exceptionally helpful and went out of their way to help me get dinner after midnight.Genuine Hotels.com guest review
"Quality and great price"
very good accomodations.....rooms were clean.....bed a little creaky but more than acceptable.Genuine Hotels.com guest review
"Treat yourself to a superior hotel, stay here."
If your winter connecting flight out of ORD is canceled (daily occurrence), then stay somewhere nearby and nice like the Sheraton.Genuine Hotels.com guest review
"Be prepared to pay for parking everytime you leave"
Overall, the experience was good because the bed was extremely comfortable. But, someone had eaten a cupcake in the room before we checked in. The carton was in the trash and crumbs were all over the floor. And even though they validate the parking, you have to pay each time you leave the premises. Should only be a 1 time charge for the hotel guests, […] in my opinion. Read moreGenuine Hotels.com guest review
"excellent to stay..."
Air condition is not controlled properly.. other than that this is excellent hotelGenuine Hotels.com guest review
The hotel in all was good the bed was very uncomfortable everytime i moved it woke me up with squeeks .also the counter in the bathroom was cracked pretty deep. Enough to get hurt if u dont renembet its there.Genuine Hotels.com guest review
absolutely was a great experience. the gentleman that took us to our room went above and beyond. He went and found a pizza menu for us and brought it back to our room. I would stay at this hotel in a heart beatGenuine Hotels.com guest review
"Great place to stay!"
Very impressed by the spacious rooms, was expecting half the size of the room. I visit Chicago once a month and will be staying here from now on.Genuine Expedia guest review
Loved the room, spacious and clean.Genuine Hotels.com guest review
As everything else in the Sheraton was impeccable I wish I can say the same for the beds. My daughter and I couldn't even sleepin the same bed because we both rolled to the middle. I ended up sleeping in bed with my husband and it wasn't as bad except for the blankets and sheets. I was up most of the night because whenever my husband tossed and turned […] the sheets and comforter were so noisy. We will stay here again in hopes for better beds! Read moreGenuine Hotels.com guest review
I found this as a last minute deal and didn't think it would be that great, but I was very pleasantly surprised. The desk clerks were extremely friendly and helpful, giving me a suite upgrade. The room was clean and well-furnished. The breakfast buffet was over-priced and underwhelming, but that would be my only complaint for a near-airport hotel.Genuine Hotels.com guest review
"Easy Airport/Metro Access"
Well maintained and clean hotel. They provide 24 hour shuttle service to/from O'Hare located about 1 mile away. You can access the metro through the airport making it easy to go downtown. Breakfast was good, service was nice.Genuine Hotels.com guest review
Excellent hotel. Not much for entertainment close. Shower head leaked badly.Genuine Hotels.com guest review
"close to airport for flight cancelations"
Needed to quickly find a decent hotel when my flight was canceled. Picked this one because it was a bit cheaper than the on-site Hilton. No major complaints--shuttle service was prompt, check-in was fine, and my in-room dining (sicilian flatbread) was great! I noticed several unidentifiable stains on my living room seating (gross!), a few carpet stains […] in my room, and a split bathroom countertop, but the room was adequate overall--especially just for the night. My 5:30 a.m. shuttle back to the airport was on time and courteous. Had problems with quality of wi-fi (for streaming video), and front desk removed the charge without an argument. Thanks! Read moreGenuine Hotels.com guest review
"Good Hotel, confused reservations"
I booked this hotel at the "Stay and Park" rate, which I assumed would include extended parking as is offered on the hotel's web site. The reservation did not go through correctly, and instead showed up as two rooms. Hotels.com support refunded the difference to me and the CSR was very helpful, but it still took some time negotiating as the go between […] from hotels.com to the hotel staff. Read moreGenuine Hotels.com guest review
"Comfortable beds at airport hotel"
We stayed here for a quick, in and out trip to Chicago. The bed was fantastic, very comfortable with large, fluffy, perfect pillows. The room was a two room suite with bedroom in the back (think Embassy Suites) so it was super quiet. The shuttle driver was fantastic. It is a quick trip on the shuttle to and from the airport where you can also catch […] the blue line train into downtown Chicago. Our shuttle driver even took us directly to the Rosemount station rather than the airport station so we could get into town with one less stop. I note, of course, that we were the only ones on the shuttle and there was not a pickup at the airport at the time so he was kind enough to provide a little extra service. Read moreGenuine Hotels.com guest review
The hotel and room was beautiful and spacious. It was a comfortable and relaxing stay.Genuine Expedia guest review
"Nice, but it could be better"
It was very nice. Very spacious, but I was very unsatisfied with how small the bathroom was and the ventilation in the bathroom was. I have stayed in smaller hotels and suites, but had bigger bathrooms and showers!!!Genuine Expedia guest review
"Very nice hotel with free shuttle to O'Hare AP."
This is more than a safe bet place to stay, it is convenient to the airport with 5-7 min ride to O'Hare via their free airport shuttle. It's clean, comfortable suite, with a television in the living room and bedroom. Staff is helpful and friendly. A no brainer.Genuine Expedia guest review
terrible unkindGenuine Expedia guest review
It was a delightful experience. I enjoyed my stay that I didn't want to leave the room because it was so nice.Genuine Expedia guest review
I was very happy with the friendly hotel staff that helped me recover my IPad that I left in the room. I called shortly after I left the Hotel and they called me back in the afternoon to tell me that had my iPad. We arranged shipping over the phone and within a couple of days I had the device. Thanks to Ellie in the Sheraton in Chicago!Genuine Expedia guest review
Breakfast was too expensive but nice hotelGenuine Hotels.com guest review
"Nice hotel, close to O'hare with a Shuttle"
The staff was great, from check-in to bartender, to waitstaff. The room was clean and very comfortable. They also have a shuttle to and from O'hare that was extremely convenient. There were a few issues though, first the air conditioner did not work well. When we turned it on the fan made a horrible noise. The room got very stuffy. Secondly, very near […] us, someone had left a dog in their room and it barked and howled until 1:30 a.m. Overall, it was a good experience and I would definitely recommend it to others. Read moreGenuine Expedia guest review
"Great room and service to airport not bad"
Had a thoroughly nice sleep - thanks SheratonGenuine Expedia guest review
"Very nice hotel."
seeing as it was not the most expensive hotel in the area I was expecting less quality. Very impress with how clean everything was, staff was friendly, I would recommend this hotel. We will go back here every time we visit Chicago.Genuine Expedia guest review
One of the best out there.Genuine Expedia guest review
"Fantastic Hotel and staff."
I was on a last minute 48-hour business meeting. I was just looking for a clean comfortable hotel. This far exceeded my expectations. If I looked lost (they actually noticed) there was someone who asked if I needed help and provided me with the appropriate information. The food was great. The morning breakfast a bit pricy, was worth every penny. Room […] was clean fresh and welcoming. Read moreGenuine Expedia guest review
Best sleep a got in a long timeGenuine Hotels.com guest review
Easy access to subway into city with the help of the hotel shuttle made this a perfect place for a late arrival/early commute in the next day. Large comfortable room. Would definitely stay again.Genuine Hotels.com guest review
"Hotel could use some updating"
Hotel is very nice, the suites are very spacious. We did have a few stains on the carpeting that you noticed as soon as you arrived. I did request when making reservation (through Expedia) that there were no down pillows or comforter due to major allergies.We arrived late that night and found they were not changed! I tried to contact housekeeping numerous […] times but nobody answered the phone. Just had to suffer that night which wasn't pleasant. The other situation I encountered was there was no mention of paying for parking, when I checked in the representative told me just bring ticket to the desk and it would be validated. When I tried to do that a different representative said it was a fee of $12.00, after expressing my displeasure he did validate it and there was no charge. Read moreGenuine Expedia guest review
Loved the room!!!Genuine Hotels.com guest review
We requested wake up call but we never received it.Genuine Expedia guest review
"excellant hotel next to airport and Chicago city"
From tiring flight the beds were very comfortable and I had good sleep. Hotel facilities were quiet remarkable and had the things just I wanted. Car parking is safe and closely to hotel but some times the gates are annoying.Genuine Expedia guest review
"cheap but excellent"
Though it costed me 1 hour to arrive at hotel, it still gave me a big surprise for its big room and decent building.Genuine Expedia guest review
"Perfect for going to the airport the next day."
We had been to a show and dinner downtown and then came to the Sheraton. Our son had to take an early flight the next day and this was perfect in location and because of the shuttle service.Genuine Expedia guest review
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