Excellent hotel. Not much for entertainment close. Shower head leaked badly.Genuine Hotels.com guest review
"close to airport for flight cancelations"
Needed to quickly find a decent hotel when my flight was canceled. Picked this one because it was a bit cheaper than the on-site Hilton. No major complaints--shuttle service was prompt, check-in was fine, and my in-room dining (sicilian flatbread) was great! I noticed several unidentifiable stains on my living room seating (gross!), a few carpet stains […] in my room, and a split bathroom countertop, but the room was adequate overall--especially just for the night. My 5:30 a.m. shuttle back to the airport was on time and courteous. Had problems with quality of wi-fi (for streaming video), and front desk removed the charge without an argument. Thanks! Read moreGenuine Hotels.com guest review
"Good Hotel, confused reservations"
I booked this hotel at the "Stay and Park" rate, which I assumed would include extended parking as is offered on the hotel's web site. The reservation did not go through correctly, and instead showed up as two rooms. Hotels.com support refunded the difference to me and the CSR was very helpful, but it still took some time negotiating as the go between […] from hotels.com to the hotel staff. Read moreGenuine Hotels.com guest review
"Comfortable beds at airport hotel"
We stayed here for a quick, in and out trip to Chicago. The bed was fantastic, very comfortable with large, fluffy, perfect pillows. The room was a two room suite with bedroom in the back (think Embassy Suites) so it was super quiet. The shuttle driver was fantastic. It is a quick trip on the shuttle to and from the airport where you can also catch […] the blue line train into downtown Chicago. Our shuttle driver even took us directly to the Rosemount station rather than the airport station so we could get into town with one less stop. I note, of course, that we were the only ones on the shuttle and there was not a pickup at the airport at the time so he was kind enough to provide a little extra service. Read moreGenuine Hotels.com guest review
The hotel and room was beautiful and spacious. It was a comfortable and relaxing stay.Genuine Expedia guest review
"Nice, but it could be better"
It was very nice. Very spacious, but I was very unsatisfied with how small the bathroom was and the ventilation in the bathroom was. I have stayed in smaller hotels and suites, but had bigger bathrooms and showers!!!Genuine Expedia guest review
"Very nice hotel with free shuttle to O'Hare AP."
This is more than a safe bet place to stay, it is convenient to the airport with 5-7 min ride to O'Hare via their free airport shuttle. It's clean, comfortable suite, with a television in the living room and bedroom. Staff is helpful and friendly. A no brainer.Genuine Expedia guest review
terrible unkindGenuine Expedia guest review
It was a delightful experience. I enjoyed my stay that I didn't want to leave the room because it was so nice.Genuine Expedia guest review
I was very happy with the friendly hotel staff that helped me recover my IPad that I left in the room. I called shortly after I left the Hotel and they called me back in the afternoon to tell me that had my iPad. We arranged shipping over the phone and within a couple of days I had the device. Thanks to Ellie in the Sheraton in Chicago!Genuine Expedia guest review
Breakfast was too expensive but nice hotelGenuine Hotels.com guest review
"Nice hotel, close to O'hare with a Shuttle"
The staff was great, from check-in to bartender, to waitstaff. The room was clean and very comfortable. They also have a shuttle to and from O'hare that was extremely convenient. There were a few issues though, first the air conditioner did not work well. When we turned it on the fan made a horrible noise. The room got very stuffy. Secondly, very near […] us, someone had left a dog in their room and it barked and howled until 1:30 a.m. Overall, it was a good experience and I would definitely recommend it to others. Read moreGenuine Expedia guest review
"Great room and service to airport not bad"
Had a thoroughly nice sleep - thanks SheratonGenuine Expedia guest review
"Very nice hotel."
seeing as it was not the most expensive hotel in the area I was expecting less quality. Very impress with how clean everything was, staff was friendly, I would recommend this hotel. We will go back here every time we visit Chicago.Genuine Expedia guest review
One of the best out there.Genuine Expedia guest review
"Fantastic Hotel and staff."
I was on a last minute 48-hour business meeting. I was just looking for a clean comfortable hotel. This far exceeded my expectations. If I looked lost (they actually noticed) there was someone who asked if I needed help and provided me with the appropriate information. The food was great. The morning breakfast a bit pricy, was worth every penny. Room […] was clean fresh and welcoming. Read moreGenuine Expedia guest review
Best sleep a got in a long timeGenuine Hotels.com guest review
Easy access to subway into city with the help of the hotel shuttle made this a perfect place for a late arrival/early commute in the next day. Large comfortable room. Would definitely stay again.Genuine Hotels.com guest review
"Hotel could use some updating"
Hotel is very nice, the suites are very spacious. We did have a few stains on the carpeting that you noticed as soon as you arrived. I did request when making reservation (through Expedia) that there were no down pillows or comforter due to major allergies.We arrived late that night and found they were not changed! I tried to contact housekeeping numerous […] times but nobody answered the phone. Just had to suffer that night which wasn't pleasant. The other situation I encountered was there was no mention of paying for parking, when I checked in the representative told me just bring ticket to the desk and it would be validated. When I tried to do that a different representative said it was a fee of $12.00, after expressing my displeasure he did validate it and there was no charge. Read moreGenuine Expedia guest review
Loved the room!!!Genuine Hotels.com guest review
We requested wake up call but we never received it.Genuine Expedia guest review
"excellant hotel next to airport and Chicago city"
From tiring flight the beds were very comfortable and I had good sleep. Hotel facilities were quiet remarkable and had the things just I wanted. Car parking is safe and closely to hotel but some times the gates are annoying.Genuine Expedia guest review
"cheap but excellent"
Though it costed me 1 hour to arrive at hotel, it still gave me a big surprise for its big room and decent building.Genuine Expedia guest review
"Perfect for going to the airport the next day."
We had been to a show and dinner downtown and then came to the Sheraton. Our son had to take an early flight the next day and this was perfect in location and because of the shuttle service.Genuine Expedia guest review
"Excellent Hotel and Value"
This is a great hotel because all rooms are two room suites. The beds are nice, its pretty comfortable. The room service and food are top notch. The club level is really an excellent value and they have breakfast and dinner apps and drinks 24/7. Its very comfortable and worth the extra money. The only reason I cant give this place 5 stars is because […] of a problem I had when I had to extend my stay an additional 3 nights. Otherwise it was a great stay and for the money, its a 5 star value. Read moreGenuine Hotels.com guest review
"Great place to stay"
Awesome place to stay very clean and comfortable would recommend this place to everyoneGenuine Expedia guest review
"convenient/complimentary ride to O'Hare"
unbelievable value! i wished i had my family with me to enjoy the beautiful room. much more space and amenities than i anticipated. dinner at the hotel was reasonably priced and delicious. the bartender even recommended and served a margarita (not my favorite frozen) that surprised me, it was delicious! my only complaint is i couldn't stay longer!Genuine Hotels.com guest review
The room was under $100, and came with all the amenities. A perfect room for the priceGenuine Hotels.com guest review
"A Night to Remember"
Our room was very comfortable and quiet and we enjoyed our stay immensely!Genuine Expedia guest review
Stayed here the night before picking up daughter from airport. Very nice room but parking was very scarce. Paid $12 for self parking and left for dinner came back and there was no where to park. Money was refunded but it was a pain in the butt to go park in garage which was a block away. As far as the room it was nice for our whole family. Bed for me […] and my wife and pull out sofa sleeper for the boys. Read moreGenuine Hotels.com guest review
"all good- But..."
Lovely place. clean and crisp in all ways. That is, if you are needing a place to stay near O Hare. However, 1) the shuttle bus never seemed to come around. I had to take a cab, finally. Also be aware that there is some confusion about WHICH local Sheraton you are going to-- there are two nearby. There is no "Sheraton O Hare" listed in chicago directory […] service, not when I called information. 2) My other complaint is petty, but it means something to me. This hotel is one of those where they charge ten dollars for internet use in your room. Why is it that the cheapest Day's Inn or Red Roof or TravelLodge can provide free internet service, but a posh place like this wants to pick your pocket? Read moreGenuine Expedia guest review
You couldn't ask for more helpful and friendly staff. They were awesome. Remembered our names and why we were in town. Helped us learn how to get around the city. Great!!Genuine Expedia guest review
"A comfortable, pleasant and affordable hotel"
We were attending a Cubs game in the city, and wanted to find a convenient but affordable place to stay. We were very happy with the room, location and services at the Sheraton.Genuine Hotels.com guest review
"very nice and clean and staff were great"
I would recommend this to anyone. Great price and very cleanGenuine Expedia guest review
"Very nice and clean for the price."
Couldn't ask for more for the price. Very clean spacious rooms. I paid 120$ for a King suite on a Saturday night. I usually pay $140 at Embassy suites although they do provide a great breakfast omelet.Genuine Expedia guest review
"Nice hotel next to the airport"
When I got there a lady was yelling at the front desk attendant however she handled the situation in a completely professional manner. I have been in service industry for a very long time and this is the type of person I would want on my team.Genuine Expedia guest review
"Good for Business"
Hotel was easy to find and close to everything including the major highways. Not a bad rate for what yu getGenuine Hotels.com guest review
"Clean Spacious and Confortable rooms"
Very nice rooms! Good for the amount of money you spend. Conveniently located near O'Hare airport and also close to the blue line bart station ... so no need to drive to downtown in the heavy traffic....Genuine Hotels.com guest review
"convenient to airport"
Staff was friendly, room was clean, check-in was quick. Parking situation is a little confusing (some incurs a charge, some is free) and restaurant had difficulty with orders off the menu (vs. breakfast buffet)Genuine Hotels.com guest review
Nice hotel. Friendly and hospitable staff. Can't get any closer to Ohare.Genuine Expedia guest review
it was nice staying at sheraton.except that there was no microwave in the room.Genuine Expedia guest review
We will visit again!!Genuine Hotels.com guest review
every relaxingGenuine Hotels.com guest review
Very Nice hotel the only problem I had was the Air Conditioning unit was very loud.Genuine Hotels.com guest review
"Proximity to airport"
Room was very nice and convenient with a shuttle service after many hours of waiting in the chicago airport. Would be great if more coffee service was available, but the bar had food available late even though we arrived at a very late hour. Also very reasonable price.Genuine Hotels.com guest review
"In betwen homes"
It was a great stay, the staff is well trained and very attentive. It was great staying there.Genuine Hotels.com guest review
I like the hotel. But, something's that need to be fixed. 1) Parking is $12 I think that is over priced. It should be free. 2) A bigger sign is needed. I missed it on the one side then I had to turn on the second road just to get in.Genuine Hotels.com guest review
"Big, nice hotel"
For the price paid I expected free WiFi , but it was not free. Overall, good experience.Genuine Expedia guest review
Beautiful hotel! Just keep in mind it is at the airport so depending on where your room is, you will hear the planes take off. We were in the front, so we heard them all. But the facility and service was awesome!Genuine Hotels.com guest review
Perfect nothing bad to say..... their bacon was outstanding (breakfast buffet)Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )