The location is safe but the traffic is horrible an dc you have to pay for parking at the hotel which is extra everyday you stay thereGenuine Expedia guest review
"Sheraton Chicago O'Hare"
Best stay at any hotel in the last 3+ years of traveling. Everyone was extremely helpful and polite! The management needs to know that they have done it right from top to bottom. Will stay here again every chance I get on future business trips into Chicago.Genuine Hotels.com guest review
"Very comfortable and welcoming"
The beds and pillows in the club suite were amazing! Best sleep we've ever had!!!!!!Genuine Expedia guest review
"Nice Hotel in an aging property."
Nicest staff you want to meet. The rooms are huge. The building is old and can't get past that. Needs to be updated. The tile in my bathroom had a crack. They had a dog show while I was there. The hallways were a bit too noisy with rowdy guest. One night I came back and there was some young adult sitting on the floor as if he had too much to drinkGenuine Expedia guest review
"Too expensive for what you get."
Too expensive for what you get. What no complimentary breakfast or parking? Seriously. At least parkingGenuine Expedia guest review
The hotel was very nice, the personnel were efficient and polite. The restaurant left something to be desired, with several menu items "out of stock" or "not available tonight'. The wait staff in the restaurant, however, was outstanding.Genuine Hotels.com guest review
The hotel room was spacious and clean. Check out took seconds and the 24 hour shuttle is wonderful. The only problem is the restaurant staff. They were rude when I asked a question saying they were the morning staff and they didn't know anything about the night staff and they were "too busy right now to figure it out". Also took 45 minutes to get juice […] and water to my table and never offered juice to someone who showed up a few minutes later to our table. We decided to stick with that and not get anything else. I wish I could say it was because they were busy but there was maybe 4 tables including our own. If it wasn't for that the hotel would of been perfect! Read moreGenuine Hotels.com guest review
"hotel near O'Hare"
The plumbing was bad and the toilet clogged ruining our stay.Genuine Expedia guest review
The beds were great and nice environment . The attributes of the room were A+.Genuine Hotels.com guest review
"Not satisfied with the cleanliness of the room"
The moment we arrived our room I went to use the bathroom and found toilet paper all floating in the toilet. The bathroom counter was dirty. I tried to flush but it still would not go down. I don't think this room was cleaned before we came or else this would have been spotted. We complaint about it and the house cleaning came to get the tissue out. […] The flush was not working properly and had to be pressed several times to clear. Also we needed help carrying our luggage to our room and was told we have no bell boy. I have stayed in many 3-4 star hotels and found them to be much cleaner than this one. Would not stay here again. Read moreGenuine Hotels.com guest review
"Highest Quality Hotel in Area"
I have stayed in this Hotel over 6 times because I have also stayed in all of the Hotels in the area I feel this is the Best for your Money!! Great and Friendly People, Wonderful Size Rooms for Business or Pleasure, Great Food at the Restaurant and Room Service. Easy Parking.Genuine Hotels.com guest review
"very nice suite room"
Their room was very clean and spacious. The bed was comfortable and I will definitely come stay here again.Genuine Hotels.com guest review
"Hotel shuttle ruined the stay"
We were on an seven hour layover at O'Hare and hoped to get some sleep. I booked the hotel because of the availability of the twenty four hour shuttle. After getting luggage I called the hotel for the shuttle and by the time we walked the 10 minutes to get to the door for pick up the shuttle, it had left after "waiting 10 minutes". We were told there […] would be another shuttle at 1am (15 minutes later) and it arrived at 1:20. The driver was rude, made no eye contact, left his earphones in the whole time and didn't utter a single word. After a long day of international travel, an extra 50 minutes of waiting in the cold for a shuttle to be by an indifferent driver is enough for me to choose another hotel. Read moreGenuine Expedia guest review
"Hotel stay after cancelled flight"
Clean , convenient, and comfortable. Great proximity to airport.Genuine Hotels.com guest review
Very nice hotel. Close to the convention center and restaurants.Genuine Hotels.com guest review
"Great Value, wonderful rooms, and airport shuttle"
I needed a hotel near the airport for an early morning flight. Reminds me of those huge Embassy Suites (probably started as one!), roomy suite, very comfortable, all the amenities. Don't bother with the bar or the restaurant in the gigantic lobby. It is obvious that most folks do not eat here, they suffer from having excellent restaurants (Harry Careys […] at a hotel next door, and Nicks Fishmarket walkable also). I got a glass of wine and sat in the bar area with an empty wine glass for an hour "un-noticed." Smart people don't eat here, take the walk and have a fun dining experience at Harry Careys! Hip, fun, crowded, and wonderful food. Read moreGenuine Expedia guest review
Nothing particularly exciting about this hotel - location is convenient to public transportation which made it easy to get to and from the airport, which is why we were staying. Room was comfortable and pleasant.Genuine Hotels.com guest review
"Very nice Hotel!"
The price was awesome considering the circumstances. This is a beautiful newly renovated hotel that is very close to the airport. The service was great, the beds and pillows were awesome, and the hotel is close to shopping and dinning.Genuine Hotels.com guest review
We were pleased with the large size of the room. Beds were very comfortable and staff was friendly and extremely helpful. We were concerned that the sound of the planes would be bothersome, we hardly noticed them. Couldn't be happier with our stay!Genuine Hotels.com guest review
"Nice, comfortable hotel"
It was great, unfortunately there was almost nothing walking distance to us and we had to take taxis for everything, but the hotel stay was good.Genuine Hotels.com guest review
"Good enough if you don't need to be downtown"
The room was wonderful - clean, tidy, comfortable, and away from noisy elevators, hallways, etc. I liked the spacious feel of the whole hotel building, with its central courtyard. But there was a glitch just after checking in: another guest who had been checking in let himself into my room just five minutes after I had gotten into the room - evidently […] the front-desk staff had given him the same room key! Other than that, I would stay at this hotel again if the price was the same as I had this time around. Read moreGenuine Hotels.com guest review
Quiet, workers are friendly and helpful. Located in a good area for traveling around.Genuine Expedia guest review
We chose this hotel to celebrate our 8th anniversary. From the moment we entered the hotel we received a warm welcome at the reception desk. Our greeter was very helpful and professional in her duties. Lindsey made our stay at this hotel an experience that we will be sure to return.Genuine Hotels.com guest review
The hotel is an excellent hotel, that is the best Sheraton hotel that i have stayed, any other time I am on vacation I will stay in this hotel with my family for vacationGenuine Hotels.com guest review
"Very nice hotel near O'Hare airport"
I had a very nice and restful stay. After several days of traveling in a series of different cities, this location was very convenient and the room was comfortable. My flight out of O'Hare was at 7am and I had no problem getting the shuttle to the airport in time.Genuine Hotels.com guest review
"Will definitely come back!"
Very friendly and helpful receptionist and bartender!Genuine Hotels.com guest review
"basic stay for a couple of meetings"
We needed a place to work on a few projects and prepare for a large meeting at O'Hare. All worked just fine here.Genuine Hotels.com guest review
The hotel has deemed it necessary to charge $9.95/day for WiFi and it doesn't even work more than half the time, the stay was very nice, but when you are trying to check in on line for your flight and it ends up taking 1 1/2 hours, that is not acceptable.Genuine Expedia guest review
"Nice location, close to long term parking lot"
The hotel in General is good. The room is clean and comfort. The location is close to airport and most importantly, close to long term parking lot which is 10 mins walk. I would give 5 stars rating if the hotel shuttle could run a little bit more frequently since last time we waited nearly a hour at shuttle center for the hotel shuttle meanwhile the […] shuttles from other hotels had run back and forth couple times. Read moreGenuine Expedia guest review
"Nice on the inside but,"
This is an excellent Hotel, inside. The building itself was very nice and well maintained. The entire staff needs a remake. They were not competent to say the least. The parking is terrible! I had relatives visit for 35 minutes and it cost them $12. My own overnight parking was $12. And, after a dinner trip the lot was full and I had to walk 2-3 blocks […] for free parking. I would never stay here again! Read moreGenuine Hotels.com guest review
"Very disappointed in myself."
Excited to find 4 star hotel for $100 dollars. Yet they failed to tell me I had to pay for parking, and walk a block when full. $8.00 seriously! And that's just if you stay over 1/2 hour. Full day $12. I paid 28 total. Pay $10 for internet, $17 per person for breakfast, no pool for kids. Never again stay here! Business man prepare, families don't even […] look at this place Read moreGenuine Expedia guest review
Spent one night at Sheraton Chicago Ohare and had really good experience. Love the design of the building and comfort room. The location is closed to the long term economy parking lot. The only regret would be not staying for couple more days because of my tight flight schedule.Genuine Expedia guest review
"Close to the Allstate Arena"
Hotel was nice. Nothing spectacular. Good drinks at the bar. Comfortable rooms with soft beds. The manager even gave us a ride to the concert because the taxis were all taken. Thank You!!!Genuine Expedia guest review
"Room well designed and comfortable"
Bad. The hotel Shuttle did not arrive at the airport to pick me up. I called the front desk and they took forever to answer. then I was put on hold and after waiting for a few minutes I hung up. I called back 15 minutes later - by then all other hotels in that area had sent their shuttles except Sheraton! It was near midnight. When I called again I […] was told there was only 1 person manning the desk, he had very little time to attend to me, the shuttle may arrive 20 minutes later and I was welcome to make my own arrangement! I had a half a mind to walk across to the Hilton and check myself in. Anyways I arrived at the Sheraton and stayed the night. Room was comfortable, no complaints. But I have made up m y mind to never again stay at the Sheraton Next day morning I went down to the restaurant and ordered coffee. The attendant said - 'Not free, 3 dollars. You still want it?" I was horrified by his approach. I have been staying at 4 or 5 start hotels for the past 20+ years and aware of the protocol and costs involved. Such a blatantly untrained communication was horrifying to say the least! Goodbye Sheraton Read moreGenuine Expedia guest review
We had a beautiful room but we were gone all morning and came back to an unmade room. They didn't have a maid service wanted sign for the door but they did fix the room after we left for dinner which was nice.Genuine Hotels.com guest review
"One of the Best Hotels near the Airport"
Great location, Great Food, Outstanding Personnel, Wonderful Rooms. What more can you ask for at a Hotel. One of my favorite locations!!!Genuine Hotels.com guest review
"Poor Guest Experience"
I did not get the room I type I reserved and the guest service staff simply said, "when you book through a third party; we don't have to guarantee your reservation". Guest service staff treated my daughter and I ver coldly after they discovered I didn't reserve through them. I was told I was not eligable for there courtesy shuttle or on-site complimentary […] parking. I would never reccomend the Sheraton O'hare airport to my worst enemy. Read moreGenuine Hotels.com guest review
Great hotel. We will again.Genuine Hotels.com guest review
"Close to Allstate Arena"
We stayed at this hotel due to proximity to the Allstate Arena. We were able to walk there in ten minutes. Hotel was nice, clean and staff friendly/helpful. Only complaint was cost for parking. There was some miscommunication regarding the parking. We were told it was free to guests, then when we were ready to leave we were told it wasn't. There is […] very limited parking available at the hotel. Apparently if you park at the parking structure and say you are a guest at the Sheraton, it is free of charge. Read moreGenuine Expedia guest review
"Close to our destination and the interstate"
We had a great experience! Great hotel bar! Cheap parking ($12) a day, cab service, delicious in room coffee or tea, huge brunch set up ($15+) very neat/modern lobby. Lots of seating in different areas. It was quiet, but full. Front desk was more then helpful ad educated. Just a short cab ride from the "downtown" rosemont area, wish the area was more […] walk-able. We will return if ever in the area again. Read moreGenuine Expedia guest review
We really enjoyed our stay. Very friendly staff, speady check in and a great location.Genuine Expedia guest review
"Great for stranded traveler"
I booked the room due to a cancelled flight from O'Hare. My wait time for the shuttle was about 2 minutes. The room was spacious and comfortable.The hotel was also very pretty. The shuttle to the airport in the morning took me as close to my gate as possible. Employees of the hotel are pleasant and friendly. I won't have minded staying another day.Genuine Hotels.com guest review
Very good no words to describe excellent!!!Genuine Hotels.com guest review
"Nice hotel - Great price - close to airport"
We were stuck in Chicago due to cancelled flights and we enjoyed our stay - Clean, Spacious room - Lovely hotel for a great price.Genuine Expedia guest review
Unpleasant experience; poor customer service; will not go backGenuine Hotels.com guest review
Check in was quick and easy. Accommodations were excellent. it was a very nice hotel.Genuine Expedia guest review
"A great port in a storm..."
After missing the last flight to my destination (horrible experience with American Airlines), I arrived at the Sheraton after midnight. Dead tired and grumpy from hours of wrangling with AA to rebook my flight and retrieve my luggage, I arrived at the hotel along with about 12 others. The hotel staff went out of their way to quickly accommodate everyone. […] Tim was especially helpful. Good job, Sheraton. Read moreGenuine Expedia guest review
"Close to O'hare Airport"
I have been in hotels all over the world, by far, this was the best. Thank you and please say the same to it's staff.Genuine Hotels.com guest review
Was very surprised to see how big the room was. Excellent customer service and very classyGenuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Dear Johnnie, Thank you for selecting Sheraton Chicago OHare. We're delighted you enjoyed your stay.
"it is nice, less expensive, near to the airport."
near to airport. near to dollar/hertz car rental. big room with sofa, good beds.Genuine Expedia guest review
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