Quiet, workers are friendly and helpful. Located in a good area for traveling around.Genuine Expedia guest review
We chose this hotel to celebrate our 8th anniversary. From the moment we entered the hotel we received a warm welcome at the reception desk. Our greeter was very helpful and professional in her duties. Lindsey made our stay at this hotel an experience that we will be sure to return.Genuine Hotels.com guest review
The hotel is an excellent hotel, that is the best Sheraton hotel that i have stayed, any other time I am on vacation I will stay in this hotel with my family for vacationGenuine Hotels.com guest review
"Very nice hotel near O'Hare airport"
I had a very nice and restful stay. After several days of traveling in a series of different cities, this location was very convenient and the room was comfortable. My flight out of O'Hare was at 7am and I had no problem getting the shuttle to the airport in time.Genuine Hotels.com guest review
"Will definitely come back!"
Very friendly and helpful receptionist and bartender!Genuine Hotels.com guest review
"basic stay for a couple of meetings"
We needed a place to work on a few projects and prepare for a large meeting at O'Hare. All worked just fine here.Genuine Hotels.com guest review
The hotel has deemed it necessary to charge $9.95/day for WiFi and it doesn't even work more than half the time, the stay was very nice, but when you are trying to check in on line for your flight and it ends up taking 1 1/2 hours, that is not acceptable.Genuine Expedia guest review
"Nice location, close to long term parking lot"
The hotel in General is good. The room is clean and comfort. The location is close to airport and most importantly, close to long term parking lot which is 10 mins walk. I would give 5 stars rating if the hotel shuttle could run a little bit more frequently since last time we waited nearly a hour at shuttle center for the hotel shuttle meanwhile the […] shuttles from other hotels had run back and forth couple times. Read moreGenuine Expedia guest review
"Nice on the inside but,"
This is an excellent Hotel, inside. The building itself was very nice and well maintained. The entire staff needs a remake. They were not competent to say the least. The parking is terrible! I had relatives visit for 35 minutes and it cost them $12. My own overnight parking was $12. And, after a dinner trip the lot was full and I had to walk 2-3 blocks […] for free parking. I would never stay here again! Read moreGenuine Hotels.com guest review
"Very disappointed in myself."
Excited to find 4 star hotel for $100 dollars. Yet they failed to tell me I had to pay for parking, and walk a block when full. $8.00 seriously! And that's just if you stay over 1/2 hour. Full day $12. I paid 28 total. Pay $10 for internet, $17 per person for breakfast, no pool for kids. Never again stay here! Business man prepare, families don't even […] look at this place Read moreGenuine Expedia guest review
Spent one night at Sheraton Chicago Ohare and had really good experience. Love the design of the building and comfort room. The location is closed to the long term economy parking lot. The only regret would be not staying for couple more days because of my tight flight schedule.Genuine Expedia guest review
"Close to the Allstate Arena"
Hotel was nice. Nothing spectacular. Good drinks at the bar. Comfortable rooms with soft beds. The manager even gave us a ride to the concert because the taxis were all taken. Thank You!!!Genuine Expedia guest review
"Room well designed and comfortable"
Bad. The hotel Shuttle did not arrive at the airport to pick me up. I called the front desk and they took forever to answer. then I was put on hold and after waiting for a few minutes I hung up. I called back 15 minutes later - by then all other hotels in that area had sent their shuttles except Sheraton! It was near midnight. When I called again I […] was told there was only 1 person manning the desk, he had very little time to attend to me, the shuttle may arrive 20 minutes later and I was welcome to make my own arrangement! I had a half a mind to walk across to the Hilton and check myself in. Anyways I arrived at the Sheraton and stayed the night. Room was comfortable, no complaints. But I have made up m y mind to never again stay at the Sheraton Next day morning I went down to the restaurant and ordered coffee. The attendant said - 'Not free, 3 dollars. You still want it?" I was horrified by his approach. I have been staying at 4 or 5 start hotels for the past 20+ years and aware of the protocol and costs involved. Such a blatantly untrained communication was horrifying to say the least! Goodbye Sheraton Read moreGenuine Expedia guest review
We had a beautiful room but we were gone all morning and came back to an unmade room. They didn't have a maid service wanted sign for the door but they did fix the room after we left for dinner which was nice.Genuine Hotels.com guest review
"One of the Best Hotels near the Airport"
Great location, Great Food, Outstanding Personnel, Wonderful Rooms. What more can you ask for at a Hotel. One of my favorite locations!!!Genuine Hotels.com guest review
"Poor Guest Experience"
I did not get the room I type I reserved and the guest service staff simply said, "when you book through a third party; we don't have to guarantee your reservation". Guest service staff treated my daughter and I ver coldly after they discovered I didn't reserve through them. I was told I was not eligable for there courtesy shuttle or on-site complimentary […] parking. I would never reccomend the Sheraton O'hare airport to my worst enemy. Read moreGenuine Hotels.com guest review
Great hotel. We will again.Genuine Hotels.com guest review
"Close to Allstate Arena"
We stayed at this hotel due to proximity to the Allstate Arena. We were able to walk there in ten minutes. Hotel was nice, clean and staff friendly/helpful. Only complaint was cost for parking. There was some miscommunication regarding the parking. We were told it was free to guests, then when we were ready to leave we were told it wasn't. There is […] very limited parking available at the hotel. Apparently if you park at the parking structure and say you are a guest at the Sheraton, it is free of charge. Read moreGenuine Expedia guest review
"Close to our destination and the interstate"
We had a great experience! Great hotel bar! Cheap parking ($12) a day, cab service, delicious in room coffee or tea, huge brunch set up ($15+) very neat/modern lobby. Lots of seating in different areas. It was quiet, but full. Front desk was more then helpful ad educated. Just a short cab ride from the "downtown" rosemont area, wish the area was more […] walk-able. We will return if ever in the area again. Read moreGenuine Expedia guest review
We really enjoyed our stay. Very friendly staff, speady check in and a great location.Genuine Expedia guest review
"Great for stranded traveler"
I booked the room due to a cancelled flight from O'Hare. My wait time for the shuttle was about 2 minutes. The room was spacious and comfortable.The hotel was also very pretty. The shuttle to the airport in the morning took me as close to my gate as possible. Employees of the hotel are pleasant and friendly. I won't have minded staying another day.Genuine Hotels.com guest review
Very good no words to describe excellent!!!Genuine Hotels.com guest review
"Nice hotel - Great price - close to airport"
We were stuck in Chicago due to cancelled flights and we enjoyed our stay - Clean, Spacious room - Lovely hotel for a great price.Genuine Expedia guest review
Unpleasant experience; poor customer service; will not go backGenuine Hotels.com guest review
Check in was quick and easy. Accommodations were excellent. it was a very nice hotel.Genuine Expedia guest review
"A great port in a storm..."
After missing the last flight to my destination (horrible experience with American Airlines), I arrived at the Sheraton after midnight. Dead tired and grumpy from hours of wrangling with AA to rebook my flight and retrieve my luggage, I arrived at the hotel along with about 12 others. The hotel staff went out of their way to quickly accommodate everyone. […] Tim was especially helpful. Good job, Sheraton. Read moreGenuine Expedia guest review
"Close to O'hare Airport"
I have been in hotels all over the world, by far, this was the best. Thank you and please say the same to it's staff.Genuine Hotels.com guest review
Was very surprised to see how big the room was. Excellent customer service and very classyGenuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Dear Johnnie, Thank you for selecting Sheraton Chicago OHare. We're delighted you enjoyed your stay.
"it is nice, less expensive, near to the airport."
near to airport. near to dollar/hertz car rental. big room with sofa, good beds.Genuine Expedia guest review
"Close to Airport"
Hotel staff was friendly. Room was clean and spacious. Downside is you have to pay for wifi and parking... even though you're a paid guest.Genuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Justin, Thank you for taking thet time to share your recent feedback. We are glad that you enjoyed our spacious rooms. We are unable to offer a self park option but am happy to report that we are the least expensive in the entire Rosemont area.
Nice rooms, great service. Very clean and spacious.Genuine Expedia guest review
"Close to airport"
Nice clean quiet room with a separate sitting room.Genuine Hotels.com guest review
"Beautiful and clean facility. The room was amazing"
The hotel staff were all very friendly and helpful at all hours during the day!Genuine Expedia guest review
"Acceptable Property for Airport Layover"
This hotel will meet all of you needsGenuine Hotels.com guest review
"Close to O'Hare"
Nice property. Very helpful staff. Comfortable bed, which seems to be a rarity. No backache in the morning.Genuine Hotels.com guest review
"Great choice of hotel!"
My stay was GREAT! I had a delayed flight coming into Chicago and was dead tired and frustrated. The front desk was extremely nice and very supporting. Check-in was a breeze. It was 9 minutes before room serviced closed for the night and they still accommodated my order and arrived within 10 minutes. I would definately stay at this hotel again!Genuine Hotels.com guest review
Response by Sheraton Chicago O'Hare Airport Hotel Dear Tiffany, Thank you for such a wonderful and kind note. I will be certain to share with the entire team. Hope to see you back in Chicago soon.
"close to the airport excellent service"
I was professionally greeted, registered and in my room in less than 5 minutes. The room was more than comfortable and very well appointed. I had an early flight the next morning and the complimentary shuttle had me at the terminal in les than 10 minutes. Convenient quality service. I will stay here again when I am flying in/out of O'Hare.Genuine Expedia guest review
Setivce was good room was good price was right. Perfect for short noticeGenuine Expedia guest review
"great room great price"
very happy with our room. one of the best rooms I have stayed in ever!Genuine Expedia guest review
"Good place for an airport stay"
We booked this room due to it's location to the airport. It was a great rate and perfect location to catch an early flight. Overall, satisfied with our stay.Genuine Hotels.com guest review
We stayed to sleep. Arrived at 9am and the staff gave us a 3pm ck out so that we could get some sleep before our 4 plus hour drive home. Very nice of them.Genuine Hotels.com guest review
"Great 4 overnight stay w flight problems"
Very pleasant and helpful staff, clean, spacious room with comfortable bed (not sure if there is an epidemic of princesses with peas around but ours was fine!) . Did not stay for breakfast. Lots of hot water, good taxi call up from desk. The shuttle does come round about every 30 minutes from airport but if you just missed it this can seem a long time […] in the winter and the journey time is about another 10-15 mins from the airport. But driver helpful, good natured and informative. All in all strongly recommended if you want to get a comfortable sleep before braving the flight cancellation nightmare again! Read moreGenuine Hotels.com guest review
"good for a late night arrival"
The staff was exceptionally helpful and went out of their way to help me get dinner after midnight.Genuine Hotels.com guest review
Rooms were spacious. There was a living room with sofa and a seperate bedroom and we only booked a regular king bed. Beautiful interiors!Genuine Expedia guest review
"Quality and great price"
very good accomodations.....rooms were clean.....bed a little creaky but more than acceptable.Genuine Hotels.com guest review
"Treat yourself to a superior hotel, stay here."
If your winter connecting flight out of ORD is canceled (daily occurrence), then stay somewhere nearby and nice like the Sheraton.Genuine Hotels.com guest review
"Be prepared to pay for parking everytime you leave"
Overall, the experience was good because the bed was extremely comfortable. But, someone had eaten a cupcake in the room before we checked in. The carton was in the trash and crumbs were all over the floor. And even though they validate the parking, you have to pay each time you leave the premises. Should only be a 1 time charge for the hotel guests, […] in my opinion. Read moreGenuine Hotels.com guest review
"excellent to stay..."
Air condition is not controlled properly.. other than that this is excellent hotelGenuine Hotels.com guest review
The hotel in all was good the bed was very uncomfortable everytime i moved it woke me up with squeeks .also the counter in the bathroom was cracked pretty deep. Enough to get hurt if u dont renembet its there.Genuine Hotels.com guest review
absolutely was a great experience. the gentleman that took us to our room went above and beyond. He went and found a pizza menu for us and brought it back to our room. I would stay at this hotel in a heart beatGenuine Hotels.com guest review
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