Very nice place. Very clean and very comfortable. People who work there are very pleasant.Genuine Expedia guest review
the bed was hard and the comforter was heavy; but the desk assistant, Tim, was more than great.Genuine Hotels.com guest review
Other than the alarmany clock not being shut off, it was set to 530am without us touching it, so that wasn't pleasant. Otherwise, a very solid room and stay. Lauren at the front desk Was super helpful, very considerate.Genuine Expedia guest review
"stuck at o'hare"
very welcome and comforting after frustrating 10 extra hours in o'hare.Genuine Expedia guest review
"close to airport with shuttle service"
Beautiful hotel, very clean and quiet. Rooms overlook lobby and have nice screens of hall windows that afford privacy. would stay here again. Rooms have refrigerator. Only negative is no breakfast unless you pay more.Genuine Expedia guest review
"Great Hotel for a Low Price"
I was able to check in early with no problems. Staff was very friendly and were able to help with travel logistics. They provided me a suite even at low Hotels.com low rate. I would definitely stay here again.Genuine Hotels.com guest review
Really surprised with the size of the room. There were even 2 TVs. Room seemed cleaned, with minor repairs visible in the bathroom shower/floor tiles. Close enough to nearby shopping (and a great outlet mall). Really happy with the stay here.Genuine Hotels.com guest review
"24hour gym Nice"
Very nice stay, nice reception, warm smile, great bedroom, great sitting room, big parking placeGenuine Expedia guest review
They were doing construction at the time so that was unfortunate but otherwise they created an incredible experience! Great spacious rooms and customer serviceGenuine Hotels.com guest review
"Nice hotel close to the airport! Very comfortable"
Close to the airport, very clean, well Stocked bar, nice restaurant.... Overall a good hotel. Highly recommendedGenuine Expedia guest review
Great experience! Rooms were extremely comfortable and spacious! We gat a lot for our money here, it felt like we were more at home than a hotel. The staff was very friendly and accommodating. We would defiantly stay again next time we are in town.Genuine Expedia guest review
great hotel for the price , clean rooms , very comfy. Only downside was road construction on road facing hotel.Genuine Hotels.com guest review
"Worth the visit"
This is my second time staying here because I was really impressed with my first visit. I really like the spaciousness of the rooms. Housekeeping were so friendly. Front desk was very helpful and accommodated me to what I needed. I've booked my next trip and I'll be staying there again. If it had a pool that would be just perfect ...Genuine Hotels.com guest review
"A couple of issue, but overall a nice stay"
The room was very nice, comfy and clean. There were a glitch or two -- missing information book, and the sink became stuck in the closed position, but these were quickly cleared up. Good food.Genuine Expedia guest review
"Pleasant hotel near ORD"
This is an excellent hotel located near O'Hare Airport. The hotel has an atrium but the room is a suite with the sleeping area away from the door so guests cannot hear the atrium echo. Surprisingly, the sleeping room had only one end table for a king bed, probably because of the angle of the room. Parking is complementary. Breakfast at the hotel is […] pricey, but there are coffee shops and fast food restaurants near the hotel. I would stay here again. Read moreGenuine Hotels.com guest review
I got their standard room with a great rate from Expedia (though the price would have been on the high side without Expedia's discount), and it was huge! It had a living room with a couch and probably enough room for a few people to comfortably walk around.Genuine Expedia guest review
"Room was Clean and Quite"
Price was good on hotel.com. but when I checked in it was brought to my attention that 12.95 for overnight parking, 40.00 extra a day for breakfast and cocktail hour and charged for water bottles left in the room.Genuine Hotels.com guest review
"Good Business Hotel"
Very large rooms, very close to the airport. Hotel restaurant food was good for breakfast, nothing special for other meals.Genuine Hotels.com guest review
"Better than expected"
Warm reception, shutle 24 hours, room is actually a suite. Hotel is not new but its well maintained. Great for one night while in transit in chicagoGenuine Expedia guest review
"Very convenient. Close to nearby eateries, airport"
Overall experience was nice but a complementary breakfast should've been included or at least at a discounted price for guest.Genuine Expedia guest review
I enjoyed my stay but when I checked out they kept charging my card and had my account over drawn. they also charged me $4 for a bottle of water that was sitting next to the FREE coffee. It had no note on it stating there would be a charge if it was consumed. I was really disappointed in all that I had to go through AFTER I checked out. The parking […] cost was too much and it was a hassle coming in and out of the hotel. Read moreGenuine Hotels.com guest review
The location is safe but the traffic is horrible an dc you have to pay for parking at the hotel which is extra everyday you stay thereGenuine Expedia guest review
"Sheraton Chicago O'Hare"
Best stay at any hotel in the last 3+ years of traveling. Everyone was extremely helpful and polite! The management needs to know that they have done it right from top to bottom. Will stay here again every chance I get on future business trips into Chicago.Genuine Hotels.com guest review
"Very comfortable and welcoming"
The beds and pillows in the club suite were amazing! Best sleep we've ever had!!!!!!Genuine Expedia guest review
"Nice Hotel in an aging property."
Nicest staff you want to meet. The rooms are huge. The building is old and can't get past that. Needs to be updated. The tile in my bathroom had a crack. They had a dog show while I was there. The hallways were a bit too noisy with rowdy guest. One night I came back and there was some young adult sitting on the floor as if he had too much to drinkGenuine Expedia guest review
"Too expensive for what you get."
Too expensive for what you get. What no complimentary breakfast or parking? Seriously. At least parkingGenuine Expedia guest review
The hotel was very nice, the personnel were efficient and polite. The restaurant left something to be desired, with several menu items "out of stock" or "not available tonight'. The wait staff in the restaurant, however, was outstanding.Genuine Hotels.com guest review
The hotel room was spacious and clean. Check out took seconds and the 24 hour shuttle is wonderful. The only problem is the restaurant staff. They were rude when I asked a question saying they were the morning staff and they didn't know anything about the night staff and they were "too busy right now to figure it out". Also took 45 minutes to get juice […] and water to my table and never offered juice to someone who showed up a few minutes later to our table. We decided to stick with that and not get anything else. I wish I could say it was because they were busy but there was maybe 4 tables including our own. If it wasn't for that the hotel would of been perfect! Read moreGenuine Hotels.com guest review
"hotel near O'Hare"
The plumbing was bad and the toilet clogged ruining our stay.Genuine Expedia guest review
The beds were great and nice environment . The attributes of the room were A+.Genuine Hotels.com guest review
"Not satisfied with the cleanliness of the room"
The moment we arrived our room I went to use the bathroom and found toilet paper all floating in the toilet. The bathroom counter was dirty. I tried to flush but it still would not go down. I don't think this room was cleaned before we came or else this would have been spotted. We complaint about it and the house cleaning came to get the tissue out. […] The flush was not working properly and had to be pressed several times to clear. Also we needed help carrying our luggage to our room and was told we have no bell boy. I have stayed in many 3-4 star hotels and found them to be much cleaner than this one. Would not stay here again. Read moreGenuine Hotels.com guest review
"Highest Quality Hotel in Area"
I have stayed in this Hotel over 6 times because I have also stayed in all of the Hotels in the area I feel this is the Best for your Money!! Great and Friendly People, Wonderful Size Rooms for Business or Pleasure, Great Food at the Restaurant and Room Service. Easy Parking.Genuine Hotels.com guest review
"very nice suite room"
Their room was very clean and spacious. The bed was comfortable and I will definitely come stay here again.Genuine Hotels.com guest review
"Hotel shuttle ruined the stay"
We were on an seven hour layover at O'Hare and hoped to get some sleep. I booked the hotel because of the availability of the twenty four hour shuttle. After getting luggage I called the hotel for the shuttle and by the time we walked the 10 minutes to get to the door for pick up the shuttle, it had left after "waiting 10 minutes". We were told there […] would be another shuttle at 1am (15 minutes later) and it arrived at 1:20. The driver was rude, made no eye contact, left his earphones in the whole time and didn't utter a single word. After a long day of international travel, an extra 50 minutes of waiting in the cold for a shuttle to be by an indifferent driver is enough for me to choose another hotel. Read moreGenuine Expedia guest review
"Hotel stay after cancelled flight"
Clean , convenient, and comfortable. Great proximity to airport.Genuine Hotels.com guest review
Very nice hotel. Close to the convention center and restaurants.Genuine Hotels.com guest review
"Great Value, wonderful rooms, and airport shuttle"
I needed a hotel near the airport for an early morning flight. Reminds me of those huge Embassy Suites (probably started as one!), roomy suite, very comfortable, all the amenities. Don't bother with the bar or the restaurant in the gigantic lobby. It is obvious that most folks do not eat here, they suffer from having excellent restaurants (Harry Careys […] at a hotel next door, and Nicks Fishmarket walkable also). I got a glass of wine and sat in the bar area with an empty wine glass for an hour "un-noticed." Smart people don't eat here, take the walk and have a fun dining experience at Harry Careys! Hip, fun, crowded, and wonderful food. Read moreGenuine Expedia guest review
Nothing particularly exciting about this hotel - location is convenient to public transportation which made it easy to get to and from the airport, which is why we were staying. Room was comfortable and pleasant.Genuine Hotels.com guest review
"Very nice Hotel!"
The price was awesome considering the circumstances. This is a beautiful newly renovated hotel that is very close to the airport. The service was great, the beds and pillows were awesome, and the hotel is close to shopping and dinning.Genuine Hotels.com guest review
We were pleased with the large size of the room. Beds were very comfortable and staff was friendly and extremely helpful. We were concerned that the sound of the planes would be bothersome, we hardly noticed them. Couldn't be happier with our stay!Genuine Hotels.com guest review
"Nice, comfortable hotel"
It was great, unfortunately there was almost nothing walking distance to us and we had to take taxis for everything, but the hotel stay was good.Genuine Hotels.com guest review
"Good enough if you don't need to be downtown"
The room was wonderful - clean, tidy, comfortable, and away from noisy elevators, hallways, etc. I liked the spacious feel of the whole hotel building, with its central courtyard. But there was a glitch just after checking in: another guest who had been checking in let himself into my room just five minutes after I had gotten into the room - evidently […] the front-desk staff had given him the same room key! Other than that, I would stay at this hotel again if the price was the same as I had this time around. Read moreGenuine Hotels.com guest review
Quiet, workers are friendly and helpful. Located in a good area for traveling around.Genuine Expedia guest review
We chose this hotel to celebrate our 8th anniversary. From the moment we entered the hotel we received a warm welcome at the reception desk. Our greeter was very helpful and professional in her duties. Lindsey made our stay at this hotel an experience that we will be sure to return.Genuine Hotels.com guest review
The hotel is an excellent hotel, that is the best Sheraton hotel that i have stayed, any other time I am on vacation I will stay in this hotel with my family for vacationGenuine Hotels.com guest review
"Very nice hotel near O'Hare airport"
I had a very nice and restful stay. After several days of traveling in a series of different cities, this location was very convenient and the room was comfortable. My flight out of O'Hare was at 7am and I had no problem getting the shuttle to the airport in time.Genuine Hotels.com guest review
"Will definitely come back!"
Very friendly and helpful receptionist and bartender!Genuine Hotels.com guest review
"basic stay for a couple of meetings"
We needed a place to work on a few projects and prepare for a large meeting at O'Hare. All worked just fine here.Genuine Hotels.com guest review
The hotel has deemed it necessary to charge $9.95/day for WiFi and it doesn't even work more than half the time, the stay was very nice, but when you are trying to check in on line for your flight and it ends up taking 1 1/2 hours, that is not acceptable.Genuine Expedia guest review
"Nice location, close to long term parking lot"
The hotel in General is good. The room is clean and comfort. The location is close to airport and most importantly, close to long term parking lot which is 10 mins walk. I would give 5 stars rating if the hotel shuttle could run a little bit more frequently since last time we waited nearly a hour at shuttle center for the hotel shuttle meanwhile the […] shuttles from other hotels had run back and forth couple times. Read moreGenuine Expedia guest review
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