Awesome CLEAN hotel. Staff waa extremely friendly. Fast check-in .. Would recommend this location to everyone.Genuine Hotels.com guest review
Good clean hotel, good food and friendly staff. Would highly recommend.Genuine Expedia guest review
Fabulous food in the lounge and great staff will stay here each time I visit chicagoGenuine Expedia guest review
"Excellence from Beginning to End!"
From our arrival to our departure, the Sheraton was one of the best stays our family has ever experienced! The entire staff was genuinely courteous and always went out of the way to assist and to accommodate whenever possible. I was impressed that a big city like Chicago had so many compassionate and caring individuals who made sure that our trip was […] not only enjoyable, but also was a lasting memory in our hearts for years to come. Thank you so much for your professionalism and for making us feel "at home." Read moreGenuine Expedia guest review
"Stuck in 1985"
Convenient to O'Hare Great is you are looking for a large suite, not so much if you just need a place to crash and be ready for yr early morning flight. Wish I could have stayed longer with breakfast in bed etc. Parking on hotel ground for $12??Genuine Expedia guest review
The staff was extremely helpful and friendly. The shuttle staff were also very polite, professional and provided assistance and advice on how best to make my trip enjoyable.Genuine Hotels.com guest review
It was a very pleasant surprise. We found it on Trivago at a good price and are extremely happy.Genuine Hotels.com guest review
room was stuffy adjusted air conditioner yet did not make a difference.Genuine Hotels.com guest review
"Easy to get to/from airport and blue line train."
Very helpful in accomodating our family with one member with a broken ankle!Genuine Expedia guest review
I was happy with everything overall.Genuine Hotels.com guest review
A bit noisy due to road construction, room location (303) across from the elevator and the open noise flow from the Bar and Lounge area. Nonsmoking room but had some residual odor from renovation. Nothing much can be done about these things. Staff was prompt, courteous, and efficient when needed. Bed was very comfortable. Slept well all three nights […] (Seldom happens). Shower was very good. Need a good shower! Enjoyed the "Social Hour" and our server (Sergi?) along with the food ordered from the kitchen was creative and delicious. 8.99 out of 10 overall... Read moreGenuine Expedia guest review
Convenient location and nice clean rooms. Staff is not as friendly as I am used to in the South, but still okay.Genuine Expedia guest review
Had a suite and it was very spacious, but the decor was a little dark. Also, the parking was not convenient, I felt it cost too much.Genuine Hotels.com guest review
"Close to airport"
Very comfortable bed, great night's sleep! Staff very friendly and helpful.Genuine Hotels.com guest review
"OK, except for the price gouging."
We stayed here twice, the night after we landed in Chicago and the night before our flight out of O'Hare. The first night we were very happy. The breakfast was excellent, very delicious with lots of variety. However on our return visit we were told quoted $12 a person for the full breakfast but after we sat to eat we were told it was $18 each. Furthermore, […] the quality of the breakfast paled to the first time, specifically the bacon was far too crunchy and the eggs too runny. Both breakfasts were on the weekend so we couldn't explain the drop off. Also, the hotel only offers free internet on their slow, glitchy computers in an open lobby. It was $10 extra for Wi-Fi in our room. Did I mention their printer jammed when I tried to print something. I seemed to know more about fixing it than their staff. We were far more impressed with our room at a Hampton Inn in Madison, WI during our actual vacation. Read moreGenuine Expedia guest review
"Forget getting any sleep in the beds"
We had a two double beds in our room. And both the beds would buckle in the middle. It was like sleeping in a sink hole.Genuine Expedia guest review
"Very convenient and an excellent value"
We came in the night before to pick up my daughter the next day at the airport. We needed a pet friendly hotel because we had to bring our small dog. Road construction made it a little difficult to get into the hotel but once we were there we were very pleased with the comfort and cleanliness of the hotel. Incredible beds & pillows. Very spacious suite […] style room. Only about a 5 minute drive to the airport. Parking was extra and the only breakfast choice was a $14 buffet but considering the price we booked it at it was still a very good deal. Read moreGenuine Expedia guest review
"Clean, close to airport but that's about it"
The rooms was huge and very nice, the bed was comfortable but the desk chair needed repair, it reclined so far I flipped over the back as soon as I sat down. Also I requested a wake up call and it never happened.Genuine Expedia guest review
"nice hotel close to airport"
dining needs to be increased limited menu in the dining roomGenuine Expedia guest review
"Not bad for a last minute need"
We liked the hotel and we slept great. The beds are very comfortable and the guy who checked us in was nice. Bartender very personable tooGenuine Expedia guest review
"Close to airport"
Although very brief, my stay was good. The bed was comfy, the room (suite) was spacious and front desk personnel were helpful in answering my questions.Genuine Hotels.com guest review
"Nice Hotel .. No Wifi or Breakfast"
I would have hoped that WiFi and Breakfast would have been included on a $400 room.Genuine Hotels.com guest review
comfortable stay,,transportation from and to airport timely.Genuine Expedia guest review
"Great Stay, Great Staff member Ellen VanLancker!"
I had a very brief stay at this hotel. I was allowed to check in early which was a bog help to me.I unfortunately left my electric toothbrush in my room and didn't realize until I got home. When I contacted the hotel to find out if I could get it back a fantastic member of staff called "Ellen VanLancker" said she would look in to it. Ellen phoned me […] back to say she had found it and shipped it to me. Fantastic costumer service, top marks Ellen. Read moreGenuine Expedia guest review
"Frustrating Shuttle Service"
I would have given this hotel a 5 rating if it weren't for their shuttle service. We used the "L" to get around, and had to shuttle out to the airport to catch it. From the hotel, we had no problem because we were downstairs ready when the shuttle was ready. However, it was a different story when at the airport waiting for a pickup back to the Sheraton. […] We never waited any less than a half an hour for it, even after being told told that it ran every 20 minutes. I addressed this with the front desk attendant. She was very apologetic, professional, and even sent up a bottle of wine and a very nice note. However, that evening we once again waited and waited for the shuttle when we were coming home from a play downtown. It made me very cranky… especially at midnight! We did use a cab 3 times because we didn't want to risk being late to our destinations. From this location, cabs in to the city are not cheap! Read moreGenuine Hotels.com guest review
"Nice hotel close to airport."
Very nice and clean room. Good bar & restaurant. Easy and short shuttle ride to airport. Only complaint was my room (very nice king w/ separate room w/ couch) did not have a phone by the bed. Otherwise, very nice.Genuine Expedia guest review
"In town for event at Allstate Arena"
within walking distance with decent sidewalk to the arena, and considering traffic, we made better time that way. The Sheraton was in fine shape and the staff helpful. Rooms were large, beds nice and across the parking lot was Harry Carrey's steak house.Genuine Expedia guest review
As described. There is a hotel at the airport that will save you a shuttle rideGenuine Expedia guest review
Very quiet, good soundproofing, comfortable suite.Genuine Hotels.com guest review
"Very nice hotel"
I've never had a bad experience at a Sheraton. The rooms are great. I love that the bedroom is separate from the living room area. Only drawback was having to pay to park at the hotel. Seems like that should be included...Genuine Hotels.com guest review
Sad to have to pay daily parking when staying in hotel.Genuine Hotels.com guest review
"Nice but parking wasn't good!"
Nice hotel. Everything was great. We didn't realize it was $12 to park a night. We thought oh well we can deal with it until they had a wedding there and ended up parking far away from the hotel having to walk in the rain a good distance. That was not nice!!!Genuine Expedia guest review
"Nice hotel, walkie-talkie distance to downtown"
Stayed one night with a uhaul truck on my way to chicago. Good parking space, good location, very comfortable.Genuine Expedia guest review
"Quite a nice airport hotel"
This hotel worked quite well for me. I was significantly pleasanter than the average airport hotel. Separate sleeping room and sitting room/desk area, nice airy modern feeling restaurant, file was quite good, staff was mostly quite helpful.Genuine Expedia guest review
The only thing the charge for parkingGenuine Hotels.com guest review
"right across from O'Hare"
overall very nice hotel ... biggest room i have ever stayed in ...you could have a party in this place .... what sucks about it so much construction going on around this bldg.Genuine Hotels.com guest review
Nice quick stay at affordable rates.Genuine Hotels.com guest review
"Shuttle to airport is the only means of transport"
I booked through hotels.com and had a preference of two queen size beds but in the check-in they told us it's not guaranteed if we book through hotels.com so they gave us a room with one king size bed and a sofa bed which was not comfortable. There is a $12 charge for parking. Breakfast is $14 for continental which is basically cold breakfast or the […] regular one is for $18 but overall there are not many options for breakfast so it doesn't worth the money you pay. The only means of transportation if you dont have a car is taking the shuttle to the airport and then take the train or bus to downtown. Other than these the hotel was just fine. Read moreGenuine Hotels.com guest review
Difficult to rate location as current road contructions makes it stressful to to get in and out of the location.Genuine Hotels.com guest review
It was OK. The room carpet was old and dirty.Genuine Hotels.com guest review
"far away from downtown"
I would recommend this hotel to anyone, very close to airport so very convenient but little far from downtown, however if you have your personal transport you should be good. Very good value for money!!..Genuine Hotels.com guest review
Little over priced...needs some refreshGenuine Hotels.com guest review
"OK for a business trip. Not the best for a family"
The rooms are very nice. I liked that we had 2 rooms. The living room area with a pull out sofa bed was nice. However, we were unable to get extra blankets for this bed after several requests. The hotel charges almost $10 a day for internet access. Okay for a business person with an expense account, however, not family friendly. If they have late night […] activities in the restaurant area the noise permeates up to all rooms. We were on the 9th floor. The rooms are very nice, the staff was very nice, but not the best hotel for a family vacation. Read moreGenuine Expedia guest review
At check-in requested cab service the next morning. Check-in assistant prepared a formal request (on paper) with a 7am pick-up the next morning. At 7am the next morning there was no cab and the front desk assistant (a different crew) had no knowledge of my request. After a few minutes the Bell Captain called a cab service and they advised they would […] have someone there within 5 - 10 minutes. 15 minutes later - no cab. So I had to take the shuttle to the airport and retrieve a cab from there, which ended with me being 15 minutes late to my meeting downtown. This same scenario occured the week before with my stay at the Sheraton in Memphis. Not sure why they bother writing down the details of the request if there is no potential to follow through. Read moreGenuine Hotels.com guest review
Hotel was nice but they did not have a room with two double beds as requested. Parking costs $12 a night which seems kind of rediculous to me but I would rather not park in a "free parking garage a block and a half down the street." Hotel personnel were friendly and helpful, and the location was fairly easy to find aside from having to go around on […] some side streets to get to the parking lot. Upkeep was good and everything seemed well maintained except for a small hole in the wall of our closet. Overall was not a bad experience. Very nice place to stay for the price though I do wish they included parking with the stay. Read moreGenuine Hotels.com guest review
"Great hotel but should include breakfast for price"
This was a. Ice hotel with lots of space. Although it's mostly suited for business travelers, our family didn't feel unwelcome here. The only complaint I have is that I wish that breakfast was included in the price of the hotel.Genuine Hotels.com guest review
Very nice place. Very clean and very comfortable. People who work there are very pleasant.Genuine Expedia guest review
the bed was hard and the comforter was heavy; but the desk assistant, Tim, was more than great.Genuine Hotels.com guest review
Other than the alarmany clock not being shut off, it was set to 530am without us touching it, so that wasn't pleasant. Otherwise, a very solid room and stay. Lauren at the front desk Was super helpful, very considerate.Genuine Expedia guest review
"stuck at o'hare"
very welcome and comforting after frustrating 10 extra hours in o'hare.Genuine Expedia guest review
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