"Service was lacking"
The hotel is in the back of a business complex and signage is not readily apparent. The daytime staff was excellent, including valet, front desk and room service. Polite, fast, friendly and courteous. The night staff was another story. Valet could not be found. The front desk clerk was extremely rude. Additionally, the housekeeper knocked on every door […] near our room, including ours, at 7:50am. We had specifically asked for a room away from the construction/renovation jack-hammering work so we could sleep in, but the housekeeping staff gave us a wake-up knock anyway. I like Westin hotels, but I would avoid this one. Read moreGenuine Hotels.com guest review
Did not get to stay at this hotel because they sold our roomGenuine Hotels.com guest review
Overal stay was nice; breakfast is delicious!!! And the location is close/far enough to everything. Because of the rennovations the hotel was in disarray but the staff made sure to accomodate when they could. I had a great time minus a few noises in the morning. A few occurances that would make me think twice would be that one of the sinks were not […] working in our first room and then ordering a movie was difficult in our second room; but i am sure these little kinks will be worked out soon. Read moreGenuine Hotels.com guest review
It didn't have a fringe or micro in room. Or an indoor poolGenuine Hotels.com guest review
"Just what I wanted !!"
All the associates were very helpful. Everything was prepared ahead of time for me. The room was very comfortable and the view was so perfect.Genuine Hotels.com guest review
Nice hotel and location but the renovation noise was unbearable during the day even on the weekend.Genuine Hotels.com guest review
Response by The Westin Atlanta North at Perimeter Center Please accept my apologies that during your recent stay the renovation noise affected you. We are currently at the tail end of our transformational room renovations. We hope you will return in the future to experience thwe hotel under more peaceful circumstances. Thank you for your feedback. Stay well. Martin van der Laan I General Manager
"good overall service"
Other than the construction, it was okGenuine Hotels.com guest review
Staff gave excellent service, but I thought the hotel was overpriced because I have stayed at a hotel with more amenities at a much cheaper price.Genuine Hotels.com guest review
This is Westin is well below the quality of a typical Westin hotel.Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center Thank you for your comment. We are currently in the middle of a total renovation and the the first updated rooms will be in inventory shortly. Our entire rooms product will have experienced a total renovation by the end of March. It will be at the top of the brand at that time.We look forward future visits. Be well. Martin van der Laan I General Manager
The hotel itself was in decent shape. The room was in poor shape. The carpet was buckling from the floor and the wallpaper was not intact. The room was small with no extras. For the price there should have been a fridge or microwave. There was nothing. The breakfast buffet was average to say the least. The photos on the website are after renovations […] are finished, which has not happened yet. The hotel displays those same photos in their lobby as what's to come. My husband and I would not stay here again or recommend it to anyone. Read moreGenuine Hotels.com guest review
i had business in the area. i would stay there again.. The room was nice..Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center Your five star rating is highly appreciated. Thank you for taking the time to review the property and providing your feedback. As we are renovating as we speak, I am sure your future experiences will be even more superior. Be well. Martin van der Laan I General Manager
The hotel was a little hard to find. The staff was excellent, and the condition of the hotel was excellent. The furnishings in the room could use an upgrade.Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center Thank you for the recognition of our amazing staff and I am thrilled you enjoyed the hotel. Our transformational renovation of the entire hotel has commenced and the change in furnishings will be a big part of this. I am sorry you had a hard time locating the property though. I hope to see you once again in the future for a return visit. Be well. Martin van der Laan I General Manager
"Westin Atlanta stay"
Location of hotel is great. The lobby an public areas are nice. My room was very small, but met my needs. A renovation is scheduled, and I think my room could use an update. Everything was very clean, just a bit dated. The carpet is very dark, which makes we wonder about how clean it is. The laminate on the desk and nighstaands was bubbled up everywhere. […] Not a problem, but not a high end look. A renovation will take care of this I am sure. Overall though, I would certain stay again. The price and convenience was well worth it. Read moreGenuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center Thank you so very much for your feedback. I appreciate your review and comments. I am happy to advise you that our transformational renovations have commenced, which will address all your minor opportunities. We look forward welcoming you back in the future. Be well. Martin van der Laan I General Manager
"Nice hotel close to everything"
Very friendly staff!! Room was very comfortable and clean. I had to wait for a friend and the staff were very accommodating.Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center I am thrilled you had a comfortable experience and I thank you for your recognition of our terrific team. Much appreciated. Be well. Martin van der Laan I General Manager
"Disappointing for the price"
Close to the Perimeter area and that is about it. I purchased a package that was to include free breakfast and free internet. When we checked we were given NO information about each. Each time we went to the front desk it took at least 15 minutes to get answers or information and even then we never received our free breakfast coupons. For a little bit […] more we could have stayed at a variety of quality hotels. Will not be returning to this Westin, it gives Westin hotels a bad name. Read moreGenuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center I am extremely sorry that you are disappointed and that we did not live up to your expectations. Please accept my apologies for any inconvenience. I would truly hope that should your travels bring you back to our area, that you would consider returning to our property. We do have an outstanding staff and we have extensive renovations commencing to improve our product. I assure you that the Hotel will deliver on your expectations. We hope to see you soon. Be well. Martin van der Laan I General Manager
"Outward appearance was great."
Only upon closer look did I see that the building and furnishing we're very old. My room's door took a smash with my should to open. The desk seems to have been left in the rain at one time. I reported the problem with the door, but even as I checked out no one had come to fix the problem. On a positive note the personnel were very friendly.Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center I appreciate your feedback tremendously and thank you for recognizing our terrific staff. Please be advised that we are in the process of rejuvenating our property in regards to all guest rooms & suites, corridors, public areas, lobby, restaurants & lounge, patio and entrance. I am positive you will enjoy the enhancements in the future and hope to see you return. Be well. Martin van der Laan I General Manager
"Great weekend getaway"
Great stay,convenient to work (for me), and restaurants. I'll be here every other weekend for the foreseeable future and it's one of the few hotel stays I look forward to having.Genuine Expedia guest review
Response by The Westin Atlanta North at Perimeter Center Thank you for your loyalty, patronage and awesome review. We look forward to your continued visits and hope that you will enjoy our transformational renovations that are starting in the near future. Your feedback is highly apreciated. Be well and see you soon. Martin van der Laan I General Manager
Very Nice Experience. The Staff Stated They Are Doing Upgrades Soon. The Updates Will Definitely Make This Location An Excellent Experience....Genuine Expedia guest review
It was exactly what we expected. Would definitely stay there again.Genuine Expedia guest review
"Our stay was met with professional, coureous staff"
Inviting, relaxing, scenic, social, good food, beautiful walkway around lake. Secret places to be found to eat when taking the walking path behind the hotel. Relaxing, no noise in hallways, prompt service in all areas. This is just an amazing place to stay, you just couldn't ask for anything better. The signage to this secret wonder could be just alittle […] better. I do recommend this facility, and will stay again. Read moreGenuine Expedia guest review
Everything was excelent, near to down town and the area is very friendly.Genuine Expedia guest review
Everything was excelent, near to down town and the area is very friendly.Genuine Expedia guest review
"Nice and clean Hotel"
Very nice Hotel, breakfast was great, fresh fruit and tasty.Genuine Expedia guest review
It was nice enough but a very old Westin. The carpet in my room was very dark and dirty. The tables had paint coming off and buckled in spots. The shuttle bus was good but only went 2 miles from the hotel. Same for the restaurant.Genuine Expedia guest review
"Nice staff and very clean hotel. Free wifi upgrade"
Staff was very attentive and front desk staff upgraded us to a higher floor and wifi for becoming part starwood preferred guests, all free of charge. Only thing I would change is the toilet paper, a little rough on the bottom.Genuine Expedia guest review
"My Stay at Westin"
Overall my stay was ok. Wasn't impressed that the hotel furniture had dust on it like it hadn't been dusted for days. Also, the bathroom sink needed to be unclogged as the water had trouble draining from brushing teeth, shaving, or washing hands/face. Hotel bed was comfortable.Genuine Expedia guest review
"Great location to shopping and eateries."
The hotel staff is wonderful and the hotel could use some updating.Genuine Expedia guest review
"Beds too soft, furnishings a bit tired looking"
We liked the hotel but had the bad experience of a noisy neighbor. Asked front desk to tell them to quieten down at 11 pm. They were still noisy at 1 am when we had to ask again.Genuine Expedia guest review
"Westin used to be more luxurious"
It seems like the hotel could use some upgrades. We found tears in our sheets, and our phone wasn't plugged up.Genuine Expedia guest review
"Hotel view was nice but room was very outdated"
Hotel view was nice but room was very outdated. Furniture wasvery dusty and warped due to water. Carpet was old and tile in bath was stained. Room just did smell or feel clean.Genuine Expedia guest review
"Very nice hotel"
Quick check in and nice accommodations. The food and service in the lounge was excellent.Genuine Expedia guest review
Overall a very nice hotel with excellent staff. The room was warm and did not cool off even with the thermostat set to 70 degrees.Genuine Expedia guest review
"enjoyed my overall stay"
I do not want to write about my experience, thanksGenuine Expedia guest review
"My Stay At The Westin"
My overall experience was pleasant the staff was great and the food was excellent also. The only two drawbacks were lack of parking spaces and the wallpaper in my room was peeling/fading. Other than those too things everything was perfect!Genuine Expedia guest review
"Pretty run of the mill"
It was okay. Room was clean but the room feels and looks warn, stained furniture, warn out furniture, etc. The area is a medical center area and not the most fun, but if you need to be there on business this is an okay place to stay. The bellman provide great service and will give you a lift to the train station so you can head into the city.Genuine Hotels.com guest review
"Worst hotel experience ever!"
I would strongly suggest that you don't book this hotel. The hotel was completely unkempt. Food, crumbs, utensils, dirty dishes in the hallway. My room had not been cleaned. The bed looked like someone had slept in it, the bathroom was disgusting, and the non-smoking room smelled of cigarettes. This was quite possibly the most disgusting hotel stay […] I have ever experienced. Read moreGenuine Expedia guest review
"Good, but not great like I expected"
The hotel was very nice as I expected. But the bathroom had an old water smell, the air conditioning never really cooled the room down (despite being set on 65), the heavy drapes did not close past about 2-3 feet (so the morning sunlight was strong and annoying). The food we had for dinner and breakfast was very good, a bit overpriced, but good. The […] grounds were very pretty and the staff was very nice and helpful. Although my first attempt to call the service desk was never answered after about 3-4 minutes of ringing. The second call was answered after about 10-15 rings and when I asked for room service I was asked to hold, 2 minutes later I hung up and decided to go downstairs. I did call a third time later in the evening and that call was answered immediately and my questions were quickly and thoroughly answered. Read moreGenuine Hotels.com guest review
"Good hotel for the value and cost"
During the course of my stay at this hotel, I honestly had a very pleasing time at this Westin branded hotel. Amongst the many requests that I had, including room upgrades, the staff and customer service to correspond was excellent. The overall appearance of the hotel from an outside viewpoint was very appealing; as for the interior I could same the […] same definitely for the reception level as well as for the floor dedicated to the business halls. However, the carpeting on the floors above the two main floors, were showing signs of extreme old age and wear and tear. (Just as a reminder, the hotel will be undergoing major renovations in the coming month of August. They do have show rooms for viewing of the newly renovated looking rooms.) Everything from the Touch Express Service (i.e. room service), reservation line, and front desk operator servicing was phenomenal. Since I did request a room change I was able to tell the difference from the room types, like the Deluxe King and Traditional King are very similar in size and amenities, but when you upgrade to something like the Junior Suite not only do you receive more amenities like toiletries but also you get much more space and a gorgeous three-pane window that has pretty good views. Overall after all was said and done, my overall verbal rating of this facility is very pleasing or ( 4.2 / 5 ) Read moreGenuine Expedia guest review
It was a great place to stay & if one wanted to hide out & just relax you could do it at this hotel.Genuine Expedia guest review
Our second time this summer for a "Staycation"! We loved it and so did the kids. Staff is the best and the room, food, pool were all wonderful. We are looking forward to coming back!Genuine Expedia guest review
"Nice hotel, excellent staff and great location."
I loved this hotel from the moment I drove up. The staff was pleasant, the hotel was clean and the beds were very comfortable. Free parking was a plus. The pool area was great. I sat near the pool and relaxed while reading every evening. Really enjoyed that breakfast lasted longer than most hotels. Warren at the front desk was friendly and able to check […] me in very quickly. Read moreGenuine Expedia guest review
"old hotel - needed upfit"
we have stayed at many Westins and this was disappointing - room was clean but furniture was old and needed replacement or repair. We ordered room service and the food was not good, and it was brought on a tray - no table - no place to eat. We spent a fortune on a meal that we sat on our laps on the bed and ate - because it was 9:00 and we were hungry […] - but it was definitely not worth the cost. Read moreGenuine Expedia guest review
Westin has a tradition of great service and first rate hotels. Our room was not ready despite us calling hours in advance and we were put in a conference room pullout couch. Our experience was less than satisfactory.Genuine Hotels.com guest review
Staff was really helpful and accommodating. We had purchased the room with internet and breakfast included. The waitress in the restaurant was very rude when we stated that our breakfast was included. It seemed to be very confusing. The hotel needs a better system for verifying who has their breakfast included and who does not.Genuine Hotels.com guest review
"Solid hotel for the price"
Hotel was good. Not top end westin but good enough. No complaints. Older hotel but fine with me.Genuine Expedia guest review
The staff here more than makes up for the rooms being a bit older. Every member of the staff that I interacted with over the week I was here was more than friendly. The bartenders, concierges, bell hops, front desk staff, and shuttle drivers were ... well.. awesome. The hotel was clean. The food was good. The workout room was nice, the pool was clean. […] The rooms were clean. Read moreGenuine Expedia guest review
"The Hotel Picture on the website was deceiving"
The Staff, the attendants, the drivers were exceptional. However, the appearance and the housekeepers appear not to be trained in cleaning procedures. The linen was not clean. I will not return to this hotel again, I take pride in where I spend the night.Genuine Expedia guest review
"Nice hotel, great area, not far from downtown."
Clean; room was near elevator so it was a bit noisy. Fan in bathroom didn't work. Not far from downtown.Genuine Expedia guest review
It was my mother's first time in Atlanta and we stayed at the Westin Perimeter. We were accommodated with an early check in with a great view. Unfortunately, there was a horrible mildew smell around the bathroom area. We contacted guest services, who tied to fix it but it was no use. I had to hear my mom's complaints the entire stay!Genuine Expedia guest review
"Not a great hotel, but well worth the money"
Every staff member we encountered was friendly and helpful. The hotel was continually busy with meetings and weddings, but in no way did this create a noisy or chaotic environment once we were out of the lobby. The room was clean and the bed linens were a bright white. However, the furniture, including a really Archie Bunker looking chaise, were well […] past their prime. The room was strangely arranged with the good sized flat screen television place at an odd angle making watching from the bed uncomfortable. The bathroom tile had several large stains. I cannot complain because it was more than adequate for a place to sleep and shower, but it is far from the quality I expect from a Westin Hotel. The hotel sits well back from main roads and it would be a hike to use public transportation. Parking was free and since we drove, it was easy for us to get to different sites. If you haven't been warned about traffic in Atlanta, you should be aware that it is the worst!! So in a way, sitting well back from that mess was really an advantage. Read moreGenuine Expedia guest review
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