Hotel was not as good as I expected it to be. I thought the Westin brand was on the upper end of hotel organizations. The lobby area was nice but the rooms were not up to date.Genuine Expedia guest review
"good location bad room svc"
found room not clean, had to ask few times to clean, even after that was not really clean room anyway was in bad shape, not enough toilet paper , when asked never got, nice receptionists.Genuine Expedia guest review
"Not A Starwood Property"
This hotel was extremely disappointing. This hotel is in need of a renovation. Old and tired carpet and rooms throughout. Nasty smell in the elevators. Definitely not up to Starwood property standards. Don't waste your time staying here. Much better options around I'm sure.Genuine Expedia guest review
Out of date with broken appliances...this is no 4 star hotel.Genuine Hotels.com guest review
"Clean but ill-maintained"
Air conditioning could not keep up with Georgia heat. Furniture seemed battered / old. Was not as nice as expected.Genuine Hotels.com guest review
Beds were super comfy. Staff was very friendly and helpful. The pool was not good at all... Only gets to 4ft deep and looks dirty. We requested a refrigerator and it didn't work. We never ordered room service or ate at the restaurant because it was very expensive. I probably wouldn't stay here again.Genuine Hotels.com guest review
"Old furniture and room very dusty!"
The room furniture was very old and the entire room was very dusty! I stayed at the Westin Hotel located at 7 Concourse Pkwy NE in Atlanta Ga. from 6/14/2013 through 6/17/2013. On the afternoon of 6/16/2013 I returned to my room and noticed my room had not been cleaned. I went to the housekeeper who was cleaning the room next door to ours and ask her […] if she would please clean my room and change the linen and clean towels. She ask me to contact front desk. I immediately called front desk and let them know I wanted fresh clean sheets on my bed because my wife had makeup stains on the bed from the night before. Front desk said my room would be next to be cleaned. My spouse and I left the room for 1 hr. allowing housekeeping time to clean the room. I also placed the "going green" card on the bed which indicates fresh linen is requested. When I returned to the room I had fresh towels, the bed was made but the bed had the same dirty sheets on the bed. I immediately called front desk to let them know that although my bed was made, she sheets had not been changed. I spoke with hotel management who assured me that the sheets had been changed. I let him know that the makeup stains were still on the sheets therefore they could not have been changed. Hotel management did not seem too concerned. The manager told me that housekeeping was gone for the evening and there was nothing he could do. Read moreGenuine Expedia guest review
"relaxing and just what we wanted"
Ill keep this simple. Hotel was HUGE which I loved. Service was very friendly, king size bed was very comfy, view was great and lastly, parking was very easy to find since we came late. Warning though on there cribs.... I tipped it over and a wheel popped off. Thought I secured it and I didn't. (My fault) long story short, I would make sure they are […] secure before using. Read moreGenuine Hotels.com guest review
"Not what I expected for a Westin"
I hesitated to write this review, but I feel that someone really needs to be forthright about the condition of this property. As one reviewer stated, the actual rooms are nothing like the pictures on Expedia's website. When I arrived at the hotel, I was impressed with what I could see of the grounds. Likewise, the lobby was pleasing - clean and inviting, […] with many business travelers lounging there. The front desk staff was very pleasant, too. I thought I'd gotten a real steal of a deal...until I walked into my room. I immediately knew something was wrong. There was a damp, musty smell in the room that reminded me of mildew or old carpet. I walked farther into the room and looked around in disbelief. The desk (which did not seem to even belong in the room) was warped from water stains or something. Likewise, the nightstand had the same warping. The upholstered chair near the window just did not look clean. The vent covering the a/c and heating unit was not secured to the wall. There louvered closet door had a whole in it. The bathroom had some dark stains on the floor. The furnishings were subpar. Just disappointing. I called the front desk and explained that I expected better and that this was not in keeping with the Westin/Starwood name. The front desk person was very nice and accommodating. I was moved to an Executive room but, sadly, the room was not really any better. It was on the top floor with a better view, but not much of an improvement. Read moreGenuine Expedia guest review
I love the hotel staff is friendly and helpful. Derek the concierge is the Bomb! Definitely a must stay!!!Genuine Hotels.com guest review
We chose this hotel because we love the Westin brand hotel. However, this was not the hotel we were use to. The room was small and the guest were very loud. The staff were very professionally dressed and handled our reservation well. However, the workout gym was small and the equipment was in poor condition; the main piece of gym equipment was "out […] of order". We have decided to abandon the Westin brand because this chain does not offer free Wi-Fi, even the Red Roof in offers free coffee and internet. This was a very disappointing stay and we will not make any further reservations with this chain. Read moreGenuine Expedia guest review
"Pretty dumpy for the price"
The location was great and the downstairs looked well done but our room was shabby, with clunky phones that food stuck to the reciever. The carpet on the hallway floor was bumping and coming undone and our tv didn't work, even after three calls to the front desk to attempt to fix it. The atm was also out of service.Genuine Expedia guest review
"Not a 4 star hotel"
I felt dupped by pictures and star rating. Very dirty. very small room, and no complementary business room for computer use.Genuine Hotels.com guest review
"Excellent customer service"
The staff were extremely, kind, polite, and helpful.Genuine Expedia guest review
"more like super 8"
Cleanliness of room and condition of furniture was extremely poor. This has been the case for two Westons in Atlanta Ga I have stayed in so farGenuine Hotels.com guest review
"Perfect hotel for everybody"
Will def. be coming back to this hotel in a couple of months.Genuine Expedia guest review
"Walls are paper thin, just an ok value"
We stayed for two nights. The walls were paper thin, but the room was clean and large enough. Our tv and phone were broken at check in which was annoying, but was fixed. Plenty of free parking and a good location. There are better options in the area for the money.Genuine Hotels.com guest review
"Got what I paid for."
Great hotel, service, staff and location. Impressed with the professionalism of the staff and the service they provided.Genuine Expedia guest review
"Not a great hotel..."
We stayed in the hotel for almost 9 days.....we had booked a deluxe room...and we're extremely disappointed by how small the room was......when we first entered the room, the furniture arrangement seem to be totally scattered, making the room look even smaller....first thing we had to do was to rearrange the furniture like table, couch to be able to […] walk in the room. There was barely any storage in the room like a dresser etc. Also, the bathroom had stains all over the floor. The housekeeping seem to be very weird, they everytime forgot to put body wash in the bathroom, and we would have to call to get it. Overall, was not very delighted with the stay. Read moreGenuine Expedia guest review
"An Ok hotel"
Furniture could be updated. The refinished furniture looks like a cheap attempt to look upscale. Does not look professional grade.Genuine Expedia guest review
The room was mediocre. Broken floor tile in the bathroom. Stains on the carpeting in the room and the hall.Genuine Hotels.com guest review
"I was very disappointing."
Room was too small. not enough space to store clothes and belongings. Bathroom was annoying to maneuver . Shower and tub was behind the door. My wife and i had to constantly open and close the door to move around the bathroom. Carpet in the hallway was really used and stretched, It had ripples in it. My wife and i ordered room service off of the late […] dinner menu. Can you believe that there was very few choices to order. Not even a Hamburger. Can you believe that ! The taste of the food was awful way too much salt. Very,Very, below average Hotel. Will not recommend or stay there again. I hope the hotel reads this review and makes the necessary changes, so the next guests will enjoy their stay. RLO Read moreGenuine Expedia guest review
My wife and I went to stay for just one night, so that we csn enjoy a sporting event the next day. Hotel was very clean, rooms were nicely csred for and everyone was kind. We enjoyed an evening at the bar with two very kind ladies who did a fabulous job serving all. We definitely would consider returning to the Westin at that location. My wife and I […] make an effort to stay only at Westin's when we travel. Thanks Read moreGenuine Hotels.com guest review
"Only if on business!"
The hotel just looks old. The wallpaper and carpeting in the hallways needs immediate attention.Genuine Expedia guest review
"Seminary Graduation in Atlanta"
Excellent hotel. Hard to find once on property.Genuine Hotels.com guest review
"Enjoyed the remodel looking forward to next visit"
Service was over the top! Keep it up!Genuine Hotels.com guest review
"Nice hotel, I would stay again"
I've lived in Atlanta for over 12 years total so I am familiar with the area some times (I can only imagine for someone who is not familiar with the area) it can be a bit tricky getting to the hotel - mainly because you can't get on and off (depending on which direction your traveling in) at Peachtree Dunwoody from Highway 285 and one wrong turn in […] the complex I call it the crown towers you can get lost a bit. The Westin is always a cool place to say, the room was a bit tight, and they need to replace or stretch the hallway carpet, other than that nice, as mentioned I would stay again. Read moreGenuine Expedia guest review
"Good for business travel."
Bar had live music on a Monday - nice touch. Good food. Using the adjacent Health Club was a major plus.Genuine Expedia guest review
"nice hotel close to shopping."
bed was very comfortable. 10 minutes from downtown with no traffic. GPS was always taking me on the GA-400 toll road. 50 cents each time. a little annoying.Genuine Expedia guest review
"Very disappointed for a Westin"
This property is in desperate need of a renovation - the rooms were dated and worn. Plastic cups? Even at Courtyards I see actual glass for the cups. Furniture in room was worn, wood furniture was warped, carpet was ripped and torn.Genuine Expedia guest review
Hotel was nice and in a great location. Interior needed some updating but a note in the room stated the hotel would start renovations in the fall. Room was comfortable and I would stay here again. Had a hard time locating the hotel. Signs were not clear when you entered the business complex.Genuine Expedia guest review
"Great hotel but don't knock so hard."
I thought the hotel was superb. The room was clean and the service was professional. However, I have 2 issues that made my stay a little less than perfect. 1. I tried to sleep late after my first night in the hotel. Housekeeping was knocking and yelling so loud she woke me out of my sleep. I yelled I was still asleep. It felt like 30 minutes later […] she began knocking and shouting "Housekeeping" again. She woke me and scared me half to death. Of course I couldn't go back to sleep. 2. The next night someone at 12:30 am was knocking on my door so hard and shouting "Housekeeping". I was asleep and I jumped up scared out of my wits. It was housekeeping stating he had my pillow. He didn't even say sorry but was clearly disturbed he had the wrong room. Now if I was delivering a pillow to someone nine times out of ten I'm still awake so I'm not sure why the person was knocking on the door and shouting Housekeeping so loud. Again, I was unable to go back to sleep for several hours after being jolted out my sleep. Needless to say both days I was sleep deprived. Thanks, SM Read moreGenuine Expedia guest review
"no sleep, cold food."
could hear everything in the room next to ours including the tv allnight long. we ate stake that was cold.Genuine Expedia guest review
"Significantly below traditional Westin standards"
The room (#619) was considerably more run-down than other Westin locations. All wood had water damage on the surface, there was an overpowering musty/damp smell around the bathroom, the bathroom tiles had drips/stains on them, and the chaise lounge chair by the window had an extraordinary amount of pre-existing, heavy, layered stains that were consistent […] with male and female bodily fluids. Jagged nails were sticking out from the wall's corner protectors and the lamps had both rust and dust on their bases. It was not a fun room to stay in. Read moreGenuine Expedia guest review
It is difficult for me to rate this hotel because of my unfortunate experience. I was placed in a room next to a hospitality room, where young people gathered well into the night. At midnight I ended up moving from the 3rd floor to the 16th; packing and unpacking, of course. Next morning when I saw two sheets of paper on the floor near the door, I thought […] 'maybe they are comping me a breakfast for the inconvience,' but no, it was the bill. Other than that I found it to be a nice hotel, but not living up to what I expected of a Westin. For the price it was a good value, however. Just don't accept a room next to a hospitality room. Read moreGenuine Expedia guest review
"ATL hotel review"
This hotel is in a great local in the Dunwoody area of Atlanta. For this resin it is an excellent hotel. However the over cost of the hotel is high! I found the desk and chair to be old and outdated. I also found the restrooms to be not the cleanest. Over all some easy fixes.Genuine Expedia guest review
"Convenient to NE business corridor"
Positives: Excellent check-in process, valet parking, professional and attentive staff, copious meeting space, well-maintained lobby and public areas, views of the small lake adjacent to the property. Negatives: Room needed updating, room furniture looked cheap and worn. Mattress needed to be replaced. In sum, everything one would expect of a Westin […] property, except the guestroom itself. Read moreGenuine Hotels.com guest review
"Disappointed from start to finish. NOT a 4-5 star."
I have already posted a review directly to The Westin's website. Our visit began with a sub-par room and they moved us to another room. Second room was a little larger, but we found the outside of a condom box in the second room. Housekeeping quickly arrived to change the bed linens, and the front desk offered to comp our breakfasts for both mornings […] of our visit. Cold coffee for breakfast, old half and half, and then not being allowed to use a luggage cart and waiting a lengthy time for a bellhop pushed us to the point of leaving and carrying our own luggage. Today I find out that my debit card was billed $50 for "incidentals" AFTER we had already checked out of the hotel. According to a representative from the hotel, that will be taken care of today. The rooms look NOTHING like the pictures shown on the website or on Expedia. Read moreGenuine Expedia guest review
"Great hotel....lousy wireless connection in the ro"
This is a great hotel to stay. The only complain I had was about the wireless internet connection in the room, for which they were charging 13 dollars a night, which is a rip off these days. I am not exactly sure what was going on but my connection dropped every 30 minutes and I wasn't able to connect for 5 minutes after it disconnected. The same pattern […] happened throughout my stay for 4 days. It seemed like they were distributing the wireless bandwidth. Just a hunch.. Read moreGenuine Expedia guest review
"Great hotel in a great location!"
The facility is fantastic. The front desk folks were very helpful. The only problem still pending is that my credit card has two charges of $50.00 and $51.50 and I have no idea the reason for these charges. I did not have any additional charges other than the room (paid through Expedia).Genuine Expedia guest review
"Clean hotel in the Perimeter business district."
My family and I had a wonderful time. I love the hotels off the beaten path location. We use the Perimeter Westin at least once a year and we consider it our very own personal time share.Genuine Expedia guest review
"Great Weekend Getaway"
My husband and I spent the weekend here for a little getaway. The overall hotel was nice and the staff was excellent. The bathroom was a little worn, but the room was nice and comfortable. We ordered room service for breakfast and although they were a little backed up and it took about 45 minutes, the food was very good. We spent the whole day in the […] room just relaxing, which was wonderful. We checked out Sunday Morning after an extremely relaxing weekend. Read moreGenuine Expedia guest review
"Decent hotel; adequate parking; friendly staff"
Rooms seemed a little more aged since previous visit, but they were clean and decent. Staff was very friendly and helpful. Parking was very adequate and easy to find.Genuine Hotels.com guest review
"Regular king verses deluxe king"
We had two rooms. One reg. kg. and other deluxe king. Reg. was $109.00 and deluxe was $119.00. We could absolutely tell no difference in the two rooms. Is this false advertising? We were told the deluxe was a larger room.Genuine Hotels.com guest review
"Renovation needed ASAP!!!!!!!!!!1"
The hotel rooms need to be renovated immediately. The wall paper was coming off, there were water stains on the walls, the room was also very dusty and just unkept. I was very dissatisfied. Will never stay here again. Definitely does not live up to the Westin name.Genuine Hotels.com guest review
A really nice hotel close to mall and lots of resterants,we were happy to have take out delivered and champagne. Great escape it was our second visit . Will return had a great room rateGenuine Hotels.com guest review
"Pretty Good Spot"
This is one of the older Westin hotels but the service and everything else is pretty good. Their breakfast and comfort of the bed was the best. The hotel is however old but otherwise it is a 4 star hotel..or 3.8, if there is such a thing. Its in a very nice neighborhood, close to the mall and lots of restaurants.Genuine Expedia guest review
"Clase to mall"
GoodGenuine Hotels.com guest review
"Awesome staff and great hotel"
The staff was incredibly friendly and accommodating. The room was very comfortable and clean. The restaurant was good, but pricy. The only downfall was having to pay for wireless in the room, or use the free access in the lobby.Genuine Expedia guest review
Very Satisfied.Genuine Hotels.com guest review
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