Overall a very nice hotel with excellent staff. The room was warm and did not cool off even with the thermostat set to 70 degrees.Genuine Expedia guest review
"enjoyed my overall stay"
I do not want to write about my experience, thanksGenuine Expedia guest review
"My Stay At The Westin"
My overall experience was pleasant the staff was great and the food was excellent also. The only two drawbacks were lack of parking spaces and the wallpaper in my room was peeling/fading. Other than those too things everything was perfect!Genuine Expedia guest review
"Pretty run of the mill"
It was okay. Room was clean but the room feels and looks warn, stained furniture, warn out furniture, etc. The area is a medical center area and not the most fun, but if you need to be there on business this is an okay place to stay. The bellman provide great service and will give you a lift to the train station so you can head into the city.Genuine Hotels.com guest review
"Worst hotel experience ever!"
I would strongly suggest that you don't book this hotel. The hotel was completely unkempt. Food, crumbs, utensils, dirty dishes in the hallway. My room had not been cleaned. The bed looked like someone had slept in it, the bathroom was disgusting, and the non-smoking room smelled of cigarettes. This was quite possibly the most disgusting hotel stay […] I have ever experienced. Read moreGenuine Expedia guest review
"Good, but not great like I expected"
The hotel was very nice as I expected. But the bathroom had an old water smell, the air conditioning never really cooled the room down (despite being set on 65), the heavy drapes did not close past about 2-3 feet (so the morning sunlight was strong and annoying). The food we had for dinner and breakfast was very good, a bit overpriced, but good. The […] grounds were very pretty and the staff was very nice and helpful. Although my first attempt to call the service desk was never answered after about 3-4 minutes of ringing. The second call was answered after about 10-15 rings and when I asked for room service I was asked to hold, 2 minutes later I hung up and decided to go downstairs. I did call a third time later in the evening and that call was answered immediately and my questions were quickly and thoroughly answered. Read moreGenuine Hotels.com guest review
"Good hotel for the value and cost"
During the course of my stay at this hotel, I honestly had a very pleasing time at this Westin branded hotel. Amongst the many requests that I had, including room upgrades, the staff and customer service to correspond was excellent. The overall appearance of the hotel from an outside viewpoint was very appealing; as for the interior I could same the […] same definitely for the reception level as well as for the floor dedicated to the business halls. However, the carpeting on the floors above the two main floors, were showing signs of extreme old age and wear and tear. (Just as a reminder, the hotel will be undergoing major renovations in the coming month of August. They do have show rooms for viewing of the newly renovated looking rooms.) Everything from the Touch Express Service (i.e. room service), reservation line, and front desk operator servicing was phenomenal. Since I did request a room change I was able to tell the difference from the room types, like the Deluxe King and Traditional King are very similar in size and amenities, but when you upgrade to something like the Junior Suite not only do you receive more amenities like toiletries but also you get much more space and a gorgeous three-pane window that has pretty good views. Overall after all was said and done, my overall verbal rating of this facility is very pleasing or ( 4.2 / 5 ) Read moreGenuine Expedia guest review
It was a great place to stay & if one wanted to hide out & just relax you could do it at this hotel.Genuine Expedia guest review
Our second time this summer for a "Staycation"! We loved it and so did the kids. Staff is the best and the room, food, pool were all wonderful. We are looking forward to coming back!Genuine Expedia guest review
"Nice hotel, excellent staff and great location."
I loved this hotel from the moment I drove up. The staff was pleasant, the hotel was clean and the beds were very comfortable. Free parking was a plus. The pool area was great. I sat near the pool and relaxed while reading every evening. Really enjoyed that breakfast lasted longer than most hotels. Warren at the front desk was friendly and able to check […] me in very quickly. Read moreGenuine Expedia guest review
"old hotel - needed upfit"
we have stayed at many Westins and this was disappointing - room was clean but furniture was old and needed replacement or repair. We ordered room service and the food was not good, and it was brought on a tray - no table - no place to eat. We spent a fortune on a meal that we sat on our laps on the bed and ate - because it was 9:00 and we were hungry […] - but it was definitely not worth the cost. Read moreGenuine Expedia guest review
Westin has a tradition of great service and first rate hotels. Our room was not ready despite us calling hours in advance and we were put in a conference room pullout couch. Our experience was less than satisfactory.Genuine Hotels.com guest review
Staff was really helpful and accommodating. We had purchased the room with internet and breakfast included. The waitress in the restaurant was very rude when we stated that our breakfast was included. It seemed to be very confusing. The hotel needs a better system for verifying who has their breakfast included and who does not.Genuine Hotels.com guest review
"Solid hotel for the price"
Hotel was good. Not top end westin but good enough. No complaints. Older hotel but fine with me.Genuine Expedia guest review
The staff here more than makes up for the rooms being a bit older. Every member of the staff that I interacted with over the week I was here was more than friendly. The bartenders, concierges, bell hops, front desk staff, and shuttle drivers were ... well.. awesome. The hotel was clean. The food was good. The workout room was nice, the pool was clean. […] The rooms were clean. Read moreGenuine Expedia guest review
"The Hotel Picture on the website was deceiving"
The Staff, the attendants, the drivers were exceptional. However, the appearance and the housekeepers appear not to be trained in cleaning procedures. The linen was not clean. I will not return to this hotel again, I take pride in where I spend the night.Genuine Expedia guest review
"Nice hotel, great area, not far from downtown."
Clean; room was near elevator so it was a bit noisy. Fan in bathroom didn't work. Not far from downtown.Genuine Expedia guest review
It was my mother's first time in Atlanta and we stayed at the Westin Perimeter. We were accommodated with an early check in with a great view. Unfortunately, there was a horrible mildew smell around the bathroom area. We contacted guest services, who tied to fix it but it was no use. I had to hear my mom's complaints the entire stay!Genuine Expedia guest review
"Not a great hotel, but well worth the money"
Every staff member we encountered was friendly and helpful. The hotel was continually busy with meetings and weddings, but in no way did this create a noisy or chaotic environment once we were out of the lobby. The room was clean and the bed linens were a bright white. However, the furniture, including a really Archie Bunker looking chaise, were well […] past their prime. The room was strangely arranged with the good sized flat screen television place at an odd angle making watching from the bed uncomfortable. The bathroom tile had several large stains. I cannot complain because it was more than adequate for a place to sleep and shower, but it is far from the quality I expect from a Westin Hotel. The hotel sits well back from main roads and it would be a hike to use public transportation. Parking was free and since we drove, it was easy for us to get to different sites. If you haven't been warned about traffic in Atlanta, you should be aware that it is the worst!! So in a way, sitting well back from that mess was really an advantage. Read moreGenuine Expedia guest review
"so so stay at Westin Atlanta North at PerimeterCtr"
Room and public areas were overall very nice, but we had multiple annoyances at each step of the stay. There were three of us - my partner and I and her teenage daughter. We requested a two-double room. We checked in and our room was a hospitality suite - with a fold out couch king size bed, no space for our third! Front desk claimed reservation was […] for one person - really? Got us into a correct size room, but didn't provide the breakfast vouchers until we asked for them, and then had to convince them it was part of our reservation... had to ask three times for non-feather pillows, after an allergy filled night. no remote control. the safe jammed (technician was GREAT each time he came up). Furniture was really beat up, ok for one night business traveler, but we were there for a few days. Could have been a lot better. Not the usual Westin service I'm used to elsewhere. Read moreGenuine Hotels.com guest review
Someone hacked my email at 6 am sending my phone into a pinging frenzy. I was not happy.Genuine Hotels.com guest review
We had a "staycation" living here in town. The Westin is beautiful and we were greeted with a fantastic staff. From the minute we pulled up. Everyone we talked to was smiling and extremely helpful. It was really something special. Eating in the lounge, swimming and room service were the highlights. We are planning on another visit before the end of […] the summer! Read moreGenuine Expedia guest review
Friendly staff, great location, room very clean and spaciousGenuine Expedia guest review
"Poor Room Service"
Asked for pizza and champagne 1 hour later I called twice got cold pizza and white wine not even close to champagne hotel lobby and room were fineGenuine Expedia guest review
"Bath area required additional attention"
Room was very warm during the night, I was advise the hotel is in the process of under going renovations. Perhaps upon completion this establishment can easily receive a rating of 5 stars!!!Genuine Expedia guest review
"DO NOT STAY HERE."
We arrived at the hotel to check in and find out that the hotel had been overbooked and our room was given to someone that checked in before us. Since there was no rooms they stuck us in a conference room on a fold out couch. Worst experience at a hotel ever!!!!!Genuine Expedia guest review
We decided to stay outside of Atlanta near Marta while attending the summer accessories market. At the hotel, the food and staff were wonderful. The room was a little worn, but very clean. There were plenty of great restaurants to choose from after a long day of working. I would recommend this strategy to anyone that has to visit HOTlanta in July.Genuine Expedia guest review
"Great Hotel to Overnight in Atlanta"
My teenage daughter and I stayed a friday night to relax, shop, and dine in the Atlanta area. The hotel is in a very convenient and safe area. The room was clean, comfortable, and had TERRIFIC views. Overall, we had a great stay!Genuine Expedia guest review
Don't stay here. The place is dirty and motel 6 is cleaner.Genuine Hotels.com guest review
"Ok quality for a Westin"
The lobby smelled great and the staff really was excellent. They greeted me whenever I was downstairs and were very helpful in getting me to places I needed to go through the shuttle. When I was disappointed with the location of my first room they quickly found me another one on a different floor. However, the quality of the room - the bed in particular […] - was very disappointing. It felt like many, many children had jumped on that bed, or many many heavyset people had slept in it. You sat on the bed and immediately sank down in the middle. I also was surprised at how old the hotel seemed to be; the desks, alarm clocks and phones seemed well worn. The shower head needed to be soaked in CLR or something else to get rid of the built-up lime. I would stay there again if I had to, but would probably check out other area hotels to see if they were a bit more up-to-date. Read moreGenuine Expedia guest review
Everything was great/ no complaints. They went out of their way to make our honeymoon enjoyable.Genuine Expedia guest review
Proximity to main highways made this hotel a wonderful home base from which to venture out. Upbeat, well decorated and inviting lobby with comfortable( though chilly) lounge) and bar. Exceptional staff made this hotel one we will look forward to returning to again on our many trips to Atlanta. We used valet parking and the staff were ready, willing […] and able to make our arrivals and exits pleasurable. Read moreGenuine Expedia guest review
"Friendly, helpul staff."
I understand we received a bargain rate through Expedia and that the hotel is under renovation, but the act of arriving at the room was a bit unnerving. The area in front of the elevators smelled a bit of urine and appeared unclean. The room itself was clean, although a few odors did remain. The room was comfortable and we had two fine nights sleep. […] Everyone with whom we had contact was courteous and went out of his or her way to be helpful. Read moreGenuine Expedia guest review
"Not what we expected from a Westin"
Upon arrival staff was very friendly and courteous. They even provided us with a higher floor than we were originally assigned for better views. Our room was hot and muggy, and we couldn't get it to cool. There was also a dog left in a room down the hall that barked the entire time. We asked for a new room and were moved to another floor. The second […] room was much cooler but still very humid. There was also a hole in the bed linens. There were lots of perks, but all with an additional price tag. Breakfast was wonderful and was the best part of our stay. The workout room left much to be desired. The equipment wasn't functioning properly and needed some work, but it was nice to be able to get a workout in. Read moreGenuine Expedia guest review
"Atlanta business trip"
Enjoyed my stay, the courtesy of the staff and the clean roomGenuine Expedia guest review
"Beautiful hotel. On a lake. Great area."
Loved the lake. We walked and had a picnic on the tables around the lake. The pool was fun for the kids. The place is beautiful. They may charge for wifi and phone calls. The place is so beautiful.Genuine Expedia guest review
Hotel was not as good as I expected it to be. I thought the Westin brand was on the upper end of hotel organizations. The lobby area was nice but the rooms were not up to date.Genuine Expedia guest review
"good location bad room svc"
found room not clean, had to ask few times to clean, even after that was not really clean room anyway was in bad shape, not enough toilet paper , when asked never got, nice receptionists.Genuine Expedia guest review
"Not A Starwood Property"
This hotel was extremely disappointing. This hotel is in need of a renovation. Old and tired carpet and rooms throughout. Nasty smell in the elevators. Definitely not up to Starwood property standards. Don't waste your time staying here. Much better options around I'm sure.Genuine Expedia guest review
Out of date with broken appliances...this is no 4 star hotel.Genuine Hotels.com guest review
"Clean but ill-maintained"
Air conditioning could not keep up with Georgia heat. Furniture seemed battered / old. Was not as nice as expected.Genuine Hotels.com guest review
Beds were super comfy. Staff was very friendly and helpful. The pool was not good at all... Only gets to 4ft deep and looks dirty. We requested a refrigerator and it didn't work. We never ordered room service or ate at the restaurant because it was very expensive. I probably wouldn't stay here again.Genuine Hotels.com guest review
"Old furniture and room very dusty!"
The room furniture was very old and the entire room was very dusty! I stayed at the Westin Hotel located at 7 Concourse Pkwy NE in Atlanta Ga. from 6/14/2013 through 6/17/2013. On the afternoon of 6/16/2013 I returned to my room and noticed my room had not been cleaned. I went to the housekeeper who was cleaning the room next door to ours and ask her […] if she would please clean my room and change the linen and clean towels. She ask me to contact front desk. I immediately called front desk and let them know I wanted fresh clean sheets on my bed because my wife had makeup stains on the bed from the night before. Front desk said my room would be next to be cleaned. My spouse and I left the room for 1 hr. allowing housekeeping time to clean the room. I also placed the "going green" card on the bed which indicates fresh linen is requested. When I returned to the room I had fresh towels, the bed was made but the bed had the same dirty sheets on the bed. I immediately called front desk to let them know that although my bed was made, she sheets had not been changed. I spoke with hotel management who assured me that the sheets had been changed. I let him know that the makeup stains were still on the sheets therefore they could not have been changed. Hotel management did not seem too concerned. The manager told me that housekeeping was gone for the evening and there was nothing he could do. Read moreGenuine Expedia guest review
"relaxing and just what we wanted"
Ill keep this simple. Hotel was HUGE which I loved. Service was very friendly, king size bed was very comfy, view was great and lastly, parking was very easy to find since we came late. Warning though on there cribs.... I tipped it over and a wheel popped off. Thought I secured it and I didn't. (My fault) long story short, I would make sure they are […] secure before using. Read moreGenuine Hotels.com guest review
"Not what I expected for a Westin"
I hesitated to write this review, but I feel that someone really needs to be forthright about the condition of this property. As one reviewer stated, the actual rooms are nothing like the pictures on Expedia's website. When I arrived at the hotel, I was impressed with what I could see of the grounds. Likewise, the lobby was pleasing - clean and inviting, […] with many business travelers lounging there. The front desk staff was very pleasant, too. I thought I'd gotten a real steal of a deal...until I walked into my room. I immediately knew something was wrong. There was a damp, musty smell in the room that reminded me of mildew or old carpet. I walked farther into the room and looked around in disbelief. The desk (which did not seem to even belong in the room) was warped from water stains or something. Likewise, the nightstand had the same warping. The upholstered chair near the window just did not look clean. The vent covering the a/c and heating unit was not secured to the wall. There louvered closet door had a whole in it. The bathroom had some dark stains on the floor. The furnishings were subpar. Just disappointing. I called the front desk and explained that I expected better and that this was not in keeping with the Westin/Starwood name. The front desk person was very nice and accommodating. I was moved to an Executive room but, sadly, the room was not really any better. It was on the top floor with a better view, but not much of an improvement. Read moreGenuine Expedia guest review
I love the hotel staff is friendly and helpful. Derek the concierge is the Bomb! Definitely a must stay!!!Genuine Hotels.com guest review
We chose this hotel because we love the Westin brand hotel. However, this was not the hotel we were use to. The room was small and the guest were very loud. The staff were very professionally dressed and handled our reservation well. However, the workout gym was small and the equipment was in poor condition; the main piece of gym equipment was "out […] of order". We have decided to abandon the Westin brand because this chain does not offer free Wi-Fi, even the Red Roof in offers free coffee and internet. This was a very disappointing stay and we will not make any further reservations with this chain. Read moreGenuine Expedia guest review
"Pretty dumpy for the price"
The location was great and the downstairs looked well done but our room was shabby, with clunky phones that food stuck to the reciever. The carpet on the hallway floor was bumping and coming undone and our tv didn't work, even after three calls to the front desk to attempt to fix it. The atm was also out of service.Genuine Expedia guest review
"Not a 4 star hotel"
I felt dupped by pictures and star rating. Very dirty. very small room, and no complementary business room for computer use.Genuine Hotels.com guest review
"Excellent customer service"
The staff were extremely, kind, polite, and helpful.Genuine Expedia guest review
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