"Our Kingston Gettaway."
My friend and I enjoyed our stay at the Hotel very much. We were in Kingston to see my niece participate in a Skate Canada workshop. The location of the hotel is condusive to great shopping within walking distance and great views of the lake. The pool and whirlpool were clean and a great way to begin or end a day. The food and service was much better […] than we expected. We plan to return in the Spring. Read moreGenuine Hotels.com guest review
"OK for business"
Good choice for business persons. Poor choice for families. Next time we're back to Holiday Inn.Genuine Expedia guest review
"Good hotel on the lake."
Have given all my comments below, do not plan to write a book here. Take it or leave it. Thank you.Genuine Expedia guest review
"BEWARE of the Kleenex!!"
Great Hotel, great location, great service...BUT a dirty kleenex or bounce sheet (we didn't touch it) came out of the bed when we drew the sheets back!! The Hotel did give us free parking because of it...but beware or the kleenex!!!Genuine Hotels.com guest review
"Best Hotel in Kingston"
We stayed one night at the Delta my University graduation ceremony. We picked the Delta initially because of it's downtown location and close proximity to the university. Our room was very nice, best view of the water front and the hotel itself had many amenities (business centre, pool, gym, etc). Wifi was great and the staff were pleasant and helpful. […] The only thing we were not impressed with, is the state of the parking lot. We hope the renovations are completed to address these issues. Read moreGenuine Expedia guest review
We were visiting children at Queens. Location was perfectGenuine Hotels.com guest review
When I was there a year ago they were doing underground parking contruction. However, it was a nice hotel so I booked there again. They are STILL doing the parking lot construction. Very tight to get in and out. They charge $18.00/day to park in this inconvenience. I will have to find another hotel in Kingston!Genuine Hotels.com guest review
Response by Delta Kingston Waterfront Hotel Good Morning Jana, Thank you for your feedback regarding your stay with us. It is unfortunate that you were inconvenienced by our hotel upgrades not once but twice while staying with you. We are sorry you had trouble parking while staying with us. I am happy to tell you that our parking lot revitalization is complete now and there are no more changes coming in the near future. If you would consider giving us another chance we would love to WOW you on your next stay! Best Regards, Rhea Grant
"An almost perfect stay!"
The hotel was a very nice building in an awesome area of town right near all the major Kingston attractions. The fact that we could walk to 95% of the places we wanted to go was definitely a plus. The one major downside we ran into was the parking. The parking lot was under construction while we stayed at the hotel and was an atrocious influence on […] an otherwise perfect stay. There was little to no room to maneuver and getting out of the lot often took way longer than it should have to get out. I would almost go so far as to say that they should just use a more open parking lot somewhere within a couple blocks of the hotel then to use the one they use while construction is going on. Nevertheless, the stay was well worth it! Read moreGenuine Hotels.com guest review
"Great staff save the day"
I'm in Kingston for business regularly and love this place. Great room, great staff and a great restaurant. This time around the great staff averted my first negative experience.There were a bunch of students on my floor, revelling way into the night.I called the front desk and they dealt with it immediately. In the morning I had a note under my door […] from the manager apologizing and he waived my parking fee. However, when I checked out, the parking fee was still there. I mentioned that the manager had waived it. The woman at the desk deleted it right away, no drama, no asking for proof or anything. Read moreGenuine Hotels.com guest review
Designers of the room thought about everything, from hooks to plugs. Room was perfect!Genuine Expedia guest review
Response by Delta Kingston Waterfront Hotel Dear Derra, Thank you so much for taking the time to respond. I am very pleased to hear that you enjoyed your stay. Best Regards, Greg Bell General Manager
The check in was a gong show - my name was reversed and thus the reservation couldn't be found despite the reservation # - prolonged time etc. the Hotel sent a complimentary dessert for my trouble. THEN upon check out a reciept couldn't be provided NOR even an AMOUNT for what I had paid for the night. Then when I dared to complain about the nonsense […] - I was told that the hotel had NOTHING to do with this? its all because I booked with a 3rd party - hotels.com, or expedia.... won't be staying again. Read moreGenuine Hotels.com guest review
"Not quite good enough."
The parking area was under construction when we visited. Nobody's fault but still a big inconvience. The appointments and food were decent but not as good as they should have been given the prices. If the hotel was 30% cheaper I could say it was fair value but, as it stands, it needs to up its game.Genuine Expedia guest review
We stayed only one night, following a dinner party in a private room in the hotel. The room was very clean & comfortable, particularly the beds, and we appreciated the ironing facilities for pre-party preparation, and the terrific view of the harbour! Breakfast in the hotel dining room was excellent.The only complaints: the shower handle came off in […] our hands, the toilet paper holder was falling off the vanity side, and there was no regular tea provided (lots of coffee, a herbal tea, and a decaf tea). We mentioned these points to the receptionist on checking out and she apologized profusely and did not charge us for parking. Good PR! Read moreGenuine Hotels.com guest review
Room was $90 more than marriott fallsview (Niagara Falls) tell weeks earlier. It was noisier, necessitating a room change. Gained a better view - this one was actually lake view. Parking required exceptional driving skills. Although rooms had been redone, staff admitted the noise between rooms had not been reduced. Restaurant prices were quite high. […] A five minute walk into town revealed many fine dining places at much lower priced. So much got paying a premium for a location! Read moreGenuine Expedia guest review
We had an amazing stay, can't say enough. The staff are super friendly, the hotel and room were classy mod and very comfortable. The food exceeded our expectations, can't say enough about it. Highly recommend this hotel.Genuine Expedia guest review
The views were very nice. However, it would be nice of you to tell us in advance you were going to charge us for parking. I would have chosen another hotel. Your. Prices were quite high enough to cover parking.Genuine Hotels.com guest review
"Beautiful location.overlooking water"
Everything about the hotel is wonderful except the parking ... one should also not have to pay extra for parking and the Continental breakfast should be free. It was a great location and we enjoyed our stay very much!Genuine Expedia guest review
"best wheelchair hotel room I have ever used"
The only improvement could be cutting out the sides of the bed base to allow a roll in portable hoist to work. I passed this suggestion on and the staff was appreciativeGenuine Expedia guest review
"One of the best hotels on our trip!"
Very convenient to park in the garage and walk a few steps into the contemporary hotel entrance. Check-in was friendly and fast. The appearance of the hotel is upscale. The room with a view of the marina and the downtown square was large and quite comfortable. There was much attention to detail for guests' comfort and convenience. We would recommend […] the restaurant. Read moreGenuine Expedia guest review
"Heart of Kingston"
Staff was friendly & pleasant. Easy to check-in. The restaurant was great for breakfast.Genuine Expedia guest review
Hotel stay was wonderful and location, close to centre of town and lots of restaurants, was great. On arrival, we were surprised to see a rather large spider just outside our door; later, once inside, we found another, not quite as large. When I asked the chambermaid if they had a spider problem, she professed to not knowing anything about spiders in […] the rooms. When I packed up the car to come home, I found another spider crawling on my overnight bag - hmmmm! The complimentary bottled water that was offered on our reservation does not exist - the front desk claims that it is no longer offered since the property changed to Delta. Quite aside from these little nuisances, it was a good stay. Read moreGenuine Hotels.com guest review
Clean rooms, friendly staff, and excellent food.Genuine Expedia guest review
"First choice in Kingston"
Great hotel with friendly staff. Rooms are spotless with beautiful waterfront views. Only thing missing at the Delta is an outdoor patio overlooking the water! Will definitely stay there again!Genuine Hotels.com guest review
parking should be included in stay , Rooms are ok but nothing specialGenuine Hotels.com guest review
"A night at the Delta"
Great room and excellent service. The only thing we didn't like was the dinner menu in the restaurant. There was nothing we would eat. Chicken wings....... not duck wings and water buffalo.? We also found it over priced. Other then that the staff was really nice and we enjoyed our stay.Genuine Expedia guest review
Really enjoyed our little getaway, nice town great locationGenuine Expedia guest review
Loved how quiet the lakeside rooms are. Front desk and bar staff extremely friendly. They were pretty knowledgeable about the area and gave great recommendations about restaurants. Rooms were nice, could use a bit of a paint job. Overall, very happy with stay.Genuine Hotels.com guest review
"Close to the Farmers Market and Attractions."
A great place to rest and visit the city's, history,local attractions,restaurants, and waterfront.Genuine Expedia guest review
"Business trip so didn't take advantage of surround"
All very nice, lovely view and comfortable room. The hotel restraunt was excellent. Had a nice seared tuna dish for dinner! Only thing that I would recommend strongly is some drinking water in the rooms! Enjoyed my brief stay.Genuine Hotels.com guest review
"Super friendly staff"
Super friendly staff, clean hotel in fantastic location.Genuine Hotels.com guest review
"Great place to stay in downtown Kingston"
Out stay at the delta waterfront was great. The rooms were nice and the staff were friendly. I was there for a wedding and forgot the address of the ceremony or even where it was being held. The bride and groom were too busy to answer phone calls. I was at a loss as to what to do. The friendly staff called a bunch of different wedding locations until […] they found the one I was attending! Nothing short of great service. You will not be dissappointed Read moreGenuine Hotels.com guest review
The hotel was in a perfect location for downtown Kingston with everything within walking distance. Our room was spacious and had an excellent view of the harbour. The staff were courteous and pleasant. Overall, it was an excellent place to stay and would book again when I am next in Kingston.Genuine Hotels.com guest review
Overall the hotel met our expectations. The parking is very pricey. The concierge on duty (Adam?) was very helpful and provided info on the city's attractions. Room windows need exterior cleaning.Genuine Hotels.com guest review
We chose the Delta for its location. Its right in the heart of town and right on the waterfront. Room views are lovely, but the hotel doesnt make use of its surroundings. There wasnt an outdoor sitting patio area, where we could enjoy the view and have drinks or eat. It was all just inside. The entrance to the hotel isnt the most nice looking. You enter […] the hotel thru the parking garage. So, for us girls who stumble in late at night, you have to walk thru the garage to get to the main entrance of the hotel. Once you are inside the hotel is beautiful and rooms are comfy and spacious and clean. Read moreGenuine Hotels.com guest review
"hotel close restaurant"
we travel Canada and usa for almost every 3 months with friends.Genuine Expedia guest review
I am not the pickiest person in the world but i do like quality, i was blown away, beautiful, clean, quiet. i will go backGenuine Expedia guest review
Amazing location and courteous staff. I'd stay here again.Genuine Expedia guest review
"Nice Hotel at the Waterfront"
Very nice stay. Clean, quiet, everyone was really helpful except the restaurant staff.Genuine Expedia guest review
"Room with an awesome view"
The room was very nice with comfortable beds & pillows. Staff was very welcoming & helpful. Only downfalls were hot tub was not hot & the shower was not hot & the bar closed @ 10 PM was hoping for a drink before going to bed. I would stay there again wonderful views from room.Genuine Expedia guest review
We stayed for our son's convocation . Great location . Unusual lobby in parking garage.Genuine Expedia guest review
"nice hotel with beach view"
stayed here for three nights in June 2014. I chose the hotel because it was on the lake and away from the busy highways as with most other hoptel chains these days. Overall enjoyed my stay.Genuine Expedia guest review
"Lovely view great hotel"
Having driven around a lot looking for a nice hotel we found the Delta. It was perfect and the view over the marina just great The staff so helpful trying to find our next stop but with free internet we used the screens ourselves Would have stayed another night but they were full It felt crisp and clean throughout and great central locationGenuine Hotels.com guest review
Very clean, modern hotel. The rooms were well equipped with all amenities. The restaurant and bar were excellent with great service. The location of the hotel was perfect, right on the water with amazing views and walking distance to all the shops and restaurants downtown. We will definitely stay here again!Genuine Hotels.com guest review
Would have been perfect but to pay parking fee in Kingston? Top hotels in TO got free parking and this is not exactly LA, Frisco, NY or Hawaii....Genuine Expedia guest review
Beautiful Hotel. Very comfortable, very clean.Genuine Hotels.com guest review
Enjoyed our stays. Loved the room. Great bathrooms. Friendly staff.Genuine Hotels.com guest review
our room was next to the lift,a lot of noisy ,we can not sleeping well.Genuine Hotels.com guest review
Hotel was excellent. Entrance through underground car park was a bit strange . Overall very good.Genuine Hotels.com guest review
We stayed here for 2 nights. It was really nice. We could see the lake from the window and the location was convenient to get the main street and many restaurants by walk. The breakfast in the hotel was delicious! We would definitely introduce this hotel to our friends if they have a plan to visit Kingston. An air conditioner in our room made noisy. […] The sound sometimes caused me to wake up during the night. I was feeling sad in terms of only this problem. Read moreGenuine Expedia guest review
We were satisfied with our stay. However, walked away frustrated when we realized we had to pay $30/day for parking. If we had known this ahead of time we would have negotiated a lower rate.Genuine Hotels.com guest review
Response by Delta Kingston Waterfront Hotel Good Morning Mr. Tremblay, Thank you for staying with us at the Delta Kingston Waterfront! We appreciate your feedback. The parking fee when you stayed here was $15 per vehicle per day, which is competitive with the other downtown hotels. I'm sorry that you had not been informed of the parking fee before you came to stay with us. I will certainly remind the staff to make sure to tell all guests about the parking fee so that it does not come as a surprise. We hope to welcome you back to the Delta Kingston soon! Best regards, Rhea Grant Assistant Front Office Manager
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