"Better than expected"
There is a walkway to the casino, so you never have to go outside to get there. Another plus is the walkway attaches to the Hilton, so it was nice that we didn't have to go outside to visit our friends at the Hilton. Our hallway was quiet, the room was average, the bed and pillows were super comfortable, the TV was nice, the coffee situation worked […] and the bathroom was average. Ruth Chris, Starbucks and iHop are all a part of this hotel, but not annoyingly so. The are in the back so you don't end up with the restaurant crowd in the lobby of the hotel. Overall we had a good experience and I would probably stay here again. Read moreGenuine Hotels.com guest review
Convenient location, great for travelers coming across from the USGenuine Hotels.com guest review
from the parking attendant welcoming me and getting me a good place to park, to the front desk up grading me to a jacuzzi room, I was treated well by everyone at the hotel. The bed's that Sheraton have are so comfortable I slept like I was at home. Close to the casino and other activities I will be going back on my next trip to Niagara Falls.Genuine Hotels.com guest review
"Cozy Niagara winter vacation"
When we first arrived I saw a few miscellaneous hairs (probably from whomever cleaned the room last). This grossed me out a bit as I am a clean freak but to be honest I don't think my boyfriend even noticed or if he did he thought they were mine. I got over it pretty quickly as besides that the room was very clean and large. We went as a cheap easy […] vacation before our winter break was over. In the surrounding area there's many places to eat and the falls are within walking distance. We went during the winter so the city was pretty dead. The parking was in an outdoor lot so when it snowed or ice rained it took us 20 minutes to defrost the car (we did the self park). Overall it was a nice cozy vacation for a good price. Read moreGenuine Hotels.com guest review
"Very expensive low cost hotel"
Hotel was clean but one bank of elevators was out of service. The pool/spa was shut down until further notice. The room we paid extra for a "falls view" had a restricted view around/past the casino. An added $15 parking fee to park behind the hotel. The in hotel Ruth's Chris steakhouse delivered a tough, overcooked $60 steak the apologized by offering […] a 2 oz. glass of ice wine free. IHOP breakfast for 2 cost $55.00 in the morning. Read moreGenuine Hotels.com guest review
"One night getaway"
Overall the stay was pretty good. The room was clean but the bed was pretty stiff. We had a jetted tub in our room which was pretty nice. Parking is $15 for a lot across the street so I parked at the casino ramp and spent $20 on my players card(free to sign up for) and got free parking. One weird thing was that two separate outlets next to the bed didn't […] work so that was odd and annoying. It was a good stay surrounded by everything you want for a competitive price. I would definitely recommend! Read moreGenuine Hotels.com guest review
OUR WORST EVER STAY AT A HOTEL shower ran hot then cold not hot enough to use jacuzzi.we were in room #902 stairwell door next to our room had no cushion device banged from 6 p.m.-2 a.m. Mattress pad did not stay on ,resulting in approx. 1 foot of mattress exposed ea. morning,with no ref. ice should be available on each floor. jon palmatierGenuine Hotels.com guest review
"worst hotel stay"
sink did not drain shower ran hot then cold same for tub ,our room #902 was next to stair door which banged from 7 p.m.-2 a.m. some nightsGenuine Hotels.com guest review
"Niagara Falls 4 Points Sheraton"
Just a night stay so we could go to casino on our way back into US to go home. Just my son and I . The room was great, very spacious, beds and pillows really comfortable. Front Desk very pleasant, Valet could use improvement, but it was really cold. They even gave us a free bottle of water in the room. I would definitely go back there.Genuine Hotels.com guest review
"very good hotel"
The stay was really fantastic. It would have been better with a free parking.Genuine Hotels.com guest review
The service at the hotel was great. The staff were very pleasant, the room was clean and the price was awesome. The only draw back was the parking fee which was not disclosed until check-in.Genuine Hotels.com guest review
elevator issues, no ice machine pn floor, toilet didn't workGenuine Hotels.com guest review
"Black Friday getaway"
EnjoyedGenuine Hotels.com guest review
The bathroom was extremely small. Was told that there was an hi hop resaurnat on premises, but went there and they were closed early. Went to room and two large bags of garbage were in the hallway.Genuine Hotels.com guest review
The parking over the road was a bit muchGenuine Hotels.com guest review
"Just an overnite stay"
Hotel was nice, clean, comfortable. Parking was silly, but since we were only there for overnite, it was ok. Rooms were comfortable, really nothing special, but walls were thin, noise carried & other guests were rather inconsiderate in the early hours, slamming doors & shouting in the hallways.Genuine Expedia guest review
"Nice hotel. Close to many activities."
Overall the hotel was very good. The only thing I would point is that the parking lot is a little far away than it is supous to be.Genuine Expedia guest review
"relax at four points."
We had a wonderful time. All what's for relaxation ans get-away was there. Courteious staff, cleanliness, center of all attractions. It was so comfortable and enjoyable stay. We will recommend to others. ThanksGenuine Hotels.com guest review
"great hotel, right price"
Pleasant.Genuine Hotels.com guest review
"A one night get-a-way."
The stay was a one night get-a-way for my girlfriend and myself. Overall the stay was nice, abit of noise from the hallway in the mid of the night and the housekeeping person knocking on our door at 9:30 seemed alitle early. Room was nice, sleeping was good. Location was great for walking to the Falls as well as the casino.Genuine Hotels.com guest review
"POOR SERVICE AT THE FRONT DESK"
The hotel itself was great, no complaints. HOWEVER I had booked this hotel last minute as we were unaware of the time and it had become quite late. We didn't want to drive back to Toronto with the weather. I received our confirmation email after booking online but when we attempted to check in one of the concierge staff was quite rude and dismissive […] stating I did not book the right hotel. It wasn't until I became quite frustrated and raised my voice a manager came to assist me. My reservation was in a pile of printed reservations INFRONT of her! The manager did not even apologize- just assisted me at another desk and immediately called upon another guest in line once he handed me my access cards and parking slip. Read moreGenuine Hotels.com guest review
"GREAT LOCATION TO SEE THE NIAGARA FALLS"
Just came from visiting the Niagara Falls and this hotel has everything you need to have a great stay at the falls. The location is great. The falls and all its four main attractions are within walking distance of the hotel. That is a plus and money saving. The personnel were very nice specially the front desk personnel. Rooms are clean. I wish I had […] more tv options ( Channels ) but then again, who wants to spend the whole day watching TV ? Mario the pizza please is perfect for lunch and dinner. IF you want to pay way more, then, welcome the Crish steak house. OUCH !!! TOO expensive !! I would recommend this hotel for its location , and service…. Read moreGenuine Expedia guest review
"great stay at Four Points"
The stay was pleasant. The front desk concierge was very professional and friendly.Genuine Hotels.com guest review
"Good value for money."
The only complaint was I wish we had a better view of the falls. Room was extremely clean and bed was comfortable.Genuine Hotels.com guest review
"Nice for the price"
Very nice hotel staff. Hotel seemed consistent with the price, which was a good bit lower than the most expensive places at Niagara Falls. I would be willing to stay there again, but I'm more likely to spend a little more next time.Genuine Hotels.com guest review
Everything was excellent from the room with view to the falls to the food and service!Genuine Expedia guest review
Great time, nice people. No thank you at this timeGenuine Expedia guest review
"Worth the price, excellent views"
This is a very nice hotel and the staff was very nice. Our room was very comfortable and quite. We stayed for two nights in the falls but I booked one night at two different hotels. I really wished I had just stayed the two nights at the Sheraton. I paid more for the "other" hotel and it was a huge disappointment. Next time we are staying at the Sheraton […] every time. The only suggestion that I can say needs to be improved is the valet parking. It was so disorganized and I never saw anyone being helped with their baggage out of their cars. The valets were very friendly but I didn't feel I received the service that we paid extra for. Read moreGenuine Hotels.com guest review
"Great mid market hotel"
Great mid market hotel, no complaints. checkin was swift, staff were pleasant and helpful, room was relatively large, bed was super comfortable, all the necessary amenities, walking distance of the falls. Would definitely return if was in Niagara again.Genuine Expedia guest review
A getaway for the two of us.The stay was good. Staff were helpful, and the rooms were clean.Genuine Hotels.com guest review
"nice view of the falls"
Nice view of the falls, large room, comfortable, small bathroom but large entry way attached. Shower curtain was musty but otherwise great and cleanGenuine Expedia guest review
Parking process was not explained properly. Was sent to wrong parking lot, had to pay there after being parked for 3 hrs, then moved car to where I was told. At check out I was told I had yet again parked in wrong spot and it was $25 instead of the $15 I was charged at check in. Thankfully the $10 difference was waived but it was their intention to […] charge me. Hotel cleaning staff was very loud and very early in the morning. Employees service felt fake. Restaurant on site, poor service as well. Read moreGenuine Hotels.com guest review
Parking facilities were not part of the hotel complex but located across the street.Genuine Expedia guest review
First time to stay on the Canadian side and the food seemed a bit pricey. The hotels abut the park along one edge. The Sheraton is in a very good location. We got a deal from Hotels.com for four nights. The hotel was very clean everywhere we looked. We had a room with the king bed and two person jacuzzi tub. There is a tour operator (pricey) and the […] hotel has a discount desk for the activities in the area and the WEGO bus goes where the attractions are.. I would advise one to get the Park pass for .which includes a movie, boat ride, the Falls walk and behind the Falls view plus a 48hr WEGO bus pass to get around. If you ride the bus to the end of the green line you can buy a ticket on the shuttle that goes to Niagara on the Lake and browse the shops there as well as eat. Then walk over to the where the river flows into Lake Ontario, what a view!.It seems that most places charge for parking including the hotel where you stay. The Sheraton has a walkway leading to the covered bridge that goes to the Casino. Parking in that lot costs each time you go in or out but nothing if you join (free) the Club. If you play anything in the casino you park for free. Read moreGenuine Hotels.com guest review
Hotel is in a good location, WEGO bus right outside the hotel. Cable car a short walk away. Plenty of restaurants nearby. Staff was pleasant and accommodating. Hotel is attached by a walkway to the Casino across the street. Reasonably priced.Genuine Hotels.com guest review
The hotel is in great condition half is fairly new. Layouts through the hallways are strange and lack of good signage makes it more confusing. Once in the room all is well.Genuine Expedia guest review
"Comfort and ease."
Needed a quiet, memorable trip to reduce stress. This hotel stay provided a lot of that comfort and ease.Genuine Hotels.com guest review
"Surprising Ecstatic Stay"
We stayed at the Sheraton Four Points in Niagara Falls, Ont from 10/12/14 through 10/15/14 and we completely satisfied and then some. Due to travel mixups, we wound up at the hotel at 7:30am, with the check in time at 4pm. The staff couldn't have been nicer, checked us in and checked our bags in for us, and explained the earliest the room might be ready […] would be 1pm, as the hotel was completely booked all weekend, but they would call our cell phone when the room was ready. We walked around the Falls area for a few hours and at noon went back to see if anything was ready. The wonderful woman at the desk saw we were exhausted and upgraded us from city view to river view and put us on the 12th floor, with an incredible view of the Falls. The staff was fantastic, making it a personal thing to ensure we were taken care of and happy. It was nice having the IHOP, Marios and Starbucks in the hotel but there were plenty of restaurants within 10 minutes easy walk. The Fallsview Casino was connected to the hotel, which was convenient, and there was a WEGO bus stop right in front of the hotel. The room itself was great, comfy bed, amazing view, always clean and perfectly maintained. I highly recommend this hotel and I know we'll stay here again. Read moreGenuine Hotels.com guest review
"Good last minute find"
Arrived in the middle of night due to driving. Room was ready, clean, and well kept. Drove past entrance a few times, but once we found it, everything was fine. Really liked the tub! Great rate and proximity and location too!Genuine Expedia guest review
Stayed one night at Four Points By Sheraton Niagara Fallls Fallsview. Had a room with a great falls view, which in the morning with the sun coming up on the river and the mist from the falls made for an amazing sight. Found the staff to be extremely friendly and helpful. Room was very clean, comfortable, quite, good size, and up to date. I'm very conservative […] so expect alot for my money and with this hotel, I got it. Found the area dining to be pricey as expected, We ate at My Cousin Vinneys which had awesome chicken parm. An added bonus was the (Friday) 10pm fireworks that we were able to watch from our room. Read moreGenuine Expedia guest review
"clean, $25 valet confusing, nice overall"
Everyone was nice. Room was clean and well taken care of. The cleaning lady showed up before check out which I found odd. She did knock and didnt just bust in which was very nice. The only thing that really bothered me was they didnt seem very organized with the valet. It was $25 and they told me that my car would be kept off site in the employee parking […] which is safe. When I woke up in the morning I saw my car in the parking lot of the hotel so it made me wonder why I paid to have it kept in yhe same parking lot. The valet people were the nicest people I spoke to. One of the desk people told one of the valet people "get back outside" right in front of us while he was showing us where to go to get the keys. I found that extremely rude when all he was doing was assisting us. Otherwise it is within a short walking distance of the falls and overall happy with the experience minus thd desk associates. Alex at the desk was very nice though. He helped me check in and out. Read moreGenuine Hotels.com guest review
"Weekend get away"
My husband and I enjoyed a weekend get away in the Niagara Falls area which included our stay at the Four Points Hotel. Access to great restaurants, the casino and shopping was very convenient. The hotel room and staff were great and the special pricing was much to our liking. Our one "complaint"--parking is expensive.Genuine Expedia guest review
"Wonderful near falls"
The room was large and comfortable. We enjoyed the proximity to the falls.Genuine Expedia guest review
Everything was perfect. Paying 15 dollars to self park across the street seemed a little high, but I guess that's the price we have to pay. The room was very clean and comfortable, the staff was friendly and things were great. I will be staying here again on my next visit.Genuine Hotels.com guest review
"service not so great."
The room service was not that great as the water pressure was low and it was not at the high time of the day and they did nothing about it. Otherwise the room is great and the view of the city was nice. I would not recommend it to friends or family as you can stay somewhere else with the same price with better service.Genuine Hotels.com guest review
Overall great but you had to pay for parking - just include it in rate to save the hassle. Internet was free but only for basic, You had to pay extra if you needed more download ability. No breakfast included and their restaurant prices were outrageous. You had to pay $20.00 if you wanted a frig! On the other hand you are staying in downtown Niagara […] Falls (a tourist area) so one has to expect these things. Read the fine print. Read moreGenuine Hotels.com guest review
"Location, location, location"
We had a comfortable stay in a corner room that had a spectacular view of both the American Falls and the Horseshoe Falls. Check in was a breeze. The beds are comfy and the shower is strong. The biggest plus is its location. The hotel is connected to the Niagara Fallsview Hotel/ casino and the Hilton by covered walkways which made it super convenient […] as we were traveling with my elderly parents. Lots of restaurant options in the vicinity. The hotel has an IHOP in the lobby. Read moreGenuine Hotels.com guest review
"very nice stay"
Loved the location..couldn't believe there wasn't a fridge..and only gave us 1 water bottle each day for 2 of us!! Room was very clean and all staff were pleasantGenuine Hotels.com guest review
The hotel was great clean rooms great service and great location. The problem is that they tack on a extra tax on everything that you do in the hotel places you eat and things you buy that's Obligatetory that they don't bother to tell you about, so you end up paying an extra 13 % at resturants and everything else that you don't have to. When I found […] out at the end of our trip I felt ripped off. Read moreGenuine Hotels.com guest review
"great downtown location"
location close to fallsview casino and downtown restaurants/bars ect. friendly hotel staff - got vip treatment and room upgrade at check-in, overall very satisfied-will stay there again! - room very clean, had all amenities and in-roomcoffe maker, jacuzzi tub ws wonderfull. also has indoor walkway to fallsview casino and other close shopping and re […] staurants. Read moreGenuine Hotels.com guest review
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