The idea to charge extra for car parking for the resident is not a good idea plus at least they should provide free continental breakfast no matter if it is added in room feeGenuine Hotels.com guest review
"Short drive to the Falls"
The room was very comfortable.A map of the area would be helpful ,the hotel didn't have one to offer.Genuine Hotels.com guest review
"Middle of it all location"
The front desk staff was extremely courteous and helpful. The bed was very comfortable. The hallway decor was slightly dated. But I would stay here again. Worth the money.Genuine Hotels.com guest review
"Couldn't be better"
Room was clean. Staff was friendly. Checked in early, no issues. Valet parking was $25 but we were able to come/go multiple times so well worth it for us! Rate was under $100 with tax via hotels.com and it was a GREAT value!Genuine Hotels.com guest review
"Great place to stay"
It was really clean. When we got there we were early for check-in but they helped right away and got us a room. There is a lot of restaurants all within walking distance. Staff was very friendly and answered any question we had.Genuine Hotels.com guest review
"Had an amazing time!"
We stayed at the Four Points for a bachelorette party. It was an amazing stay, and I would go back again (and again!!!!). The location was PERFECT! Close to lots of restaurants, the Falls, and attached to the Casino and Drangonfly. Our whole group had a great stay!Genuine Hotels.com guest review
"Great Falls Views"
Room was clean and tastefully decorated. Upgraded to a falls view room for small charge. Convenient location. Nothing negative to report. Would go there again.Genuine Hotels.com guest review
My stay was great. Once signed in too the room it was great. The one thing I did not like was waiting in line to check in for a half hour to forty five minutes. They should have more people on the desks. Especially around the noted check in times.Genuine Hotels.com guest review
"One night stay"
Staff weren't as helpful as I would expect from a Sheraton. Room was clean and comfortable.Genuine Hotels.com guest review
Besides the often and loud ac unit and plumbing from the upstairs bathroom; everything was amazing. The location was perfect, we were able to walk everywhere.Genuine Hotels.com guest review
"Very good value if on sale"
Great location. Helpful staff. Clean. Nothing fancy but well maintained. Booked on July 4th holiday weekend for a rate cheaper than run-down motels in the area.Genuine Hotels.com guest review
Very helpful staff. Great location with very good views of the falls. Close to all the attractions. Loved the window seating....great for viewing the falls.Genuine Hotels.com guest review
"Close to must - see sights"
Very clean room, but there was some kind of funny smell in the room. The hotel is in the center of the city, so have in mind that there is a parking fee, $15 for 24h. And there is a late check-out fee $25.Genuine Hotels.com guest review
"very convinent location"
very nice and good quality serviceGenuine Hotels.com guest review
"Trip to the falls"
I was impressed with the front desk staff. They took care of all my needs and were very accommodating. Hotel was clean. Had a nice view of the falls. Hotel was in a great location. Staff was great. Great place to stay.Genuine Hotels.com guest review
"Very good stay"
Awesome service with very friendly and helpful staff. The parking was across the street (a main street I may add) so that was a little pain, but otherwise perfect stay.Genuine Hotels.com guest review
"very nice hotel close to the sights"
stayed for 3 days and two nights. great rates. room very comfortable. would stay there again.Genuine Hotels.com guest review
"good value, good location"
overall pretty good, service did not feel personal, felt like a number with most associates but not all. Room was good and clean, we paid for an upgrade to a falls view room and am glad we did although the casino blocked the American falls but we had a decent view of the Canadian falls over the top of the casino parking garage. Good view of the fireworks. […] Plenty of dining options within walking distance, parking a little tough as our car was hit by someone's door and we have a dent and missing paint on the car. Read moreGenuine Hotels.com guest review
Good service by hotel staff, walking distance to the Fall, and clean room. Only things were loud music playing in neighboring restaurant until late evening was noisy and no view of Fall from the hotel.Genuine Hotels.com guest review
The hotel was clean, comfortable and in a great location. We upgraded to a Falls view room, but couldn't see the falls because of the mist. Loved that they had a Starbucks in the lobby, but it was expensive. Also, the IHOP in the lobby was very expensive. We paid $50 for 2 basic breakfasts and coffee. Would stay at the hotel again, but wouldn't eat […] at the IHOP. Read moreGenuine Hotels.com guest review
"dont fall for fallsview name"
non of my preferences were honored and some amenities in room were not replenished. If you stay there don't use hotel restaurants, you better off eating at nearby eateries, however it is close to niagara falls. if i to go to niagara falls again, I would stay at other hotel 3-4 miles away and simply would drive to niagara falls area and use public p […] arking. Read moreGenuine Hotels.com guest review
Thought it was a nice place to stay, just didn't like the fact that parking was $25 a day PLUS TAX. Only disappointment I actually hadGenuine Hotels.com guest review
"Great Location. Convenient for my trip"
It was a nice comfy hotel. Bathroom was on the small side but luckily was clean. Parking a little on the full side and had to park at the lot across the street Overall decent hotel for the price we paid.Genuine Hotels.com guest review
"Love Niagara Falls Canada"
Our Anniversary trip! We loved the location, close enough to the falls, a nice walk, good exercise, only had to drive the Jeep a few times and that was just to ride around, all of the Niagara events are walking distance. If you ever want cleaning service while there do not hang the card on your door saying go green, it took us 5 mornings to get a clean […] room, although the hotel did take care of us it was frustrating. They offer a 5 dollar voucher towards food or drink in hotel for each day you refuse room service, but we needed it on the 3rd day but still left a voucher even though we didn't leave the card out, the hotel kept saying that they would have it cleaned and finally our last night they did. They gave us two nights free parking. So that satisfied us. Very nice hotel, and would stay again, but not put out the go green card! Read moreGenuine Hotels.com guest review
This stay was horrible. I booked a Jacuzzi room for my wife's birthday just to get there and they tell me they over booked and didnt have my room available. Once getting to my room the the keys did not work. Just to make an already terrible night worst I received food posion from eating at the hotels restruant IHOP! I expressed this to the hotel just […] to receive an "I'm sorry sir hopefully your next stay will be better" I will NEVER book with this hotel again. Read moreGenuine Hotels.com guest review
Really enjoyed staying here, great room, very good price.Genuine Hotels.com guest review
Perfect location! Large rooms! Clean rooms! No complaints at all had a great long weekend stay.Genuine Hotels.com guest review
"Nice romantic getaway"
The hotel was beautiful! We stayed in a falls view king size bed room! The view is NOT like the pictures on their website. It was beautiful but there r some trees blocking the view of the Canadian falls n the American falls r blocked by another hotel but they don't advertise that u could see those falls anyway. You can't even see the illuminated falls […] at night time because of the trees! We were also on the 17th floor of an 18 floor hotel, so being higher wouldn't have mattered. The restaurants in the hotel were delicious! The walk to the falls n surrounding areas wasn't too bad! There are hills so just know you may want to wear good walking shoes! If we were to go again n really wanted a nice falls view hotel I would stay somewhere else but if that doesn't matter than this hotel was great! Read moreGenuine Hotels.com guest review
"Beware: What you book isn't what you get..."
I was severely disappointed with my stay at the Four Points Sheraton Niagara Falls Fallsview. I booked my reservation a week in advance specifically booking two queen beds. I was traveling from Virginia and relied on having two beds for two couples. Well, they must not care about what you book, because when I got there they said they did not have any […] rooms with two queen beds left. I'm sorry, what is the point in asking me what accommodations I need if you're just going to give the rooms away anyways? They said they had a room with a King bed and a pull out couch. You know whats awesome when you're traveling? Expecting the Queen bed you paid for and getting a pull out couch. Since I didn't book directly through them they said they couldn't discount what I paid. They didn't offer a second room, but they really made things right by offering us vouchers for a dinner at restaurants where we had to spend $100 bucks first before we could get a discount. Oh and don't forget four free drinks at their hotel bar (one per person). My advice is do not book with this hotel, especially if you require a specific number or size of beds, as they will probably give it away and tell you it was "maintenance". Read moreGenuine Hotels.com guest review
"Great hotel! Would stay again!"
Everything was awesome except terribly loud neighbors all hours of the night. Recommend security rounding on floors during night to keep down the riff raff.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
Mixed feelings, the Concierge gave us inaccurate information on where to purchased a couple of items. The hotel told me to park my car across the street but never gave me a parking card/sticker, but I asked after the fact. The rooms were clean and overall satisfactory with the stay.Genuine Hotels.com guest review
Pros: location and free wifii Cons: Room and tv too small, you have to pay $15 for parking per day and the IHOP restaurant inside the hotel is crazy expensive..Genuine Hotels.com guest review
"worst not satisfied at all"
not recomeded any body to like this kind hotel they tried to takea advantage each and every corner.ones you book online they not giving you falls view room and they charges extra another charge per person not for room .and room was not clean people left dirty room they gives a same room without clen and without change bed sit not customer service in […] sort not good to stay money wise not good Read moreGenuine Hotels.com guest review
"Worst Experience EVER"
The bad: TV somehow wasn't functioning Phone wasn't functioning No teeth brush supplied Call service with cellphone, they weren't interesting solving the problems. The good: location.Genuine Hotels.com guest review
I dont have many complaints about this place. It was an overall nice stay. We got a room with a jet tub and it was nice. Although the water pressure is pretty low, it took quite a while before the tub was filled. Somehow the number of nights booked got messed up but it got cleared pretty clearly after caling hotels.com. Parking is a bit pricey. it might […] change but as of May 20th, 2014, parking was $15 off site, $25 Valet, or $25 on site. Did not go to any of the restaurants in the hotel. Read moreGenuine Hotels.com guest review
The hotel was very nice and you couldn't beat the price or the location. I paid a lot more to stay in a low-star hotel on the US side of Niagara Falls. If only I could have found free parking in Canada...Genuine Hotels.com guest review
Great room! Always love the comfort of you beds and this room came with the jets in the tub that was simply wonderful! Whenever I am in Niagra Ontario I am there!Genuine Hotels.com guest review
"Close to all, enjoy walking to everywhere."
Wonderful!Genuine Hotels.com guest review
"Good location, friendly staff, amenities could hav"
Good location, friendly staff, amenities could have been better. Hot tubs were barely functional (had to have staff come fix it every day and by 3rd day one was drained and "out of order"). The beds seemed worn (we kept rolling into the permanent dent in middle of bed).Genuine Expedia guest review
"Great Location, Friendly staff"
We had a great experience at this hotel, got a 1 King Bed Jetted Tub room which theoretically doesn't have a falls view, and it was on the 2nd floor. We asked at check in if we could have a higher floor and she gladly obliged giving us a 10th room floor, which had a little bit of falls view! We were happy.Genuine Expedia guest review
Restaurants on site nice not to have to leave the hotel after a long business trip.Genuine Hotels.com guest review
The hotel and activities were great. My only negative comment is that we expected to be in a falls view room, but were placed in a city view which defeated the purpose of the trip. When I called the front desk to request the falls view there were no rooms available for the first night and the second night we could get the desired room for an additional […] fee of $35. Which turned out to be $45.53. The additional fee made the cost of the room more than we desired to pay, but the alternative was unacceptable so we just took it. Make sure you ask for the falls view rooms, otherwise you'll have to either pay more or get stuck in an ugly city view room. Read moreGenuine Hotels.com guest review
"Walking distance to everything"
I had a 12th floor room with a view of Horseshoe Falls......and Fallsview Casino. The room was clean and comfortable including a sofa and a king sized bed with a large, soft comforter. The shower had wall dispensers for soap/shampoo/conditioner, instead of small bars and bottles, which was a different touch. I didn't mind it but those that like to take […] those little plastic bottles of shampoo home for souvenirs may be disappointed. There are plenty of restaurants and attractions within a 2 block walk and throw in another few blocks and you're down at the falls. Two complaints; I thought parking, at $25 a day, was a bit much and while I didn't watch much TV, but when I did, I noticed that while you were viewing one station, the TV would, on occasion, change itself to the hotel's channel where they would try to sell you a pay-per-view movie. Read moreGenuine Expedia guest review
Great hotel. Attached to the casino and great views.Genuine Hotels.com guest review
"You probably can do better..."
Overall, I just wouldn't stay there again. We went on a weekend getaway with another couple and both of us had to change rooms. The windows in their room leaked air so bad that it made a very loud whistling sound all night... their second room was an upgrade and satisfactory. Our original room didn't have hot water, and when I pulled back the sheets […] the mattress was dirty. Our second room was an upgrade, but still had a dirty mattress. We didn't have any problems having the hotel to respond to our water issue and change our room, but our friends had to jump through hoops to get a new room. I did really like the location, there are skywalks to get to the casino and local attractions. Read moreGenuine Hotels.com guest review
Don't stay during weeks kids are off from school. Kids trashed pool area - hot tub not working because they kept messing with controls. Running in hall and noisy. Usually we love this hotel - but not this weekend in March.Genuine Hotels.com guest review
"Comfort and Class for the right price"
see titleGenuine Hotels.com guest review
"Great hotel one block from Niagara Falls"
After reading some negative comments, my senior husband and I were reluctant to keep the four day reservation. Glad we did. We arrived three hours early on March 25 and immediately were checked in by Ashley. Being seasoned travelers we asked to see the room choices first and were given keys to floors 15 and 17. Both falls view rooms were great but the […] corner room on 15 had views of the falls and city, so of course this was our choice. Our reservation (two days through Expedia and two days through Groupon) came with $10 off coupons for the exorbitantly priced on location IHOP and $70 off for Ruth Chris Steakhouse, which we took advantage of. Excellent lamb chops and veal chop I might add! We bundled up for the cold and walked downhill to the falls. It is a long, scenic walk. Hint: Take the walkway thru the casino, exiting on Murray to save steps. Take WEGO bus back to be let out either by the Fallsview casino or in front of the Hilton/4 Points Sheraton bus stop. Hint welcomed from previous guests. Park on 5th floor of Fallsview Casino and walk across enclosed bridge to the hotel. Sign up for players card. $5 a day. We never used our car so leaving on day five the parking cost only $10, and not $5 because we had packed our players card so couldn't produce to attendant. Be sure Sheraton removes the automatic parking surcharge from your bill when not using their valet! Read moreGenuine Expedia guest review
"Very nice indoor walk to small shopping mall"
We enjoyed walk in indoor mall . Service was wonderful. Service counter was excellent. Manager Ram was very nice and cooperativeGenuine Hotels.com guest review
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