All hotels in Niagara Falls, Ontario, Canada
1 room, 2 adults
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4.0 / 5Excellent

Score breakdown (from 2,586 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Niagara Falls getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a wonderful 2 days stay at 4 Points. The service and front desk staffs were very courteous & helpful. Overall experience was excellent except for the long wait on the elevator.
Genuine Hotels.com guest review
2 night family trip Apr 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We went for spring break during the week to avoid weekend prices. Our room had a view of the Canadian falls and the giant skywheel over on Clifton Hill. The hotel is in a great location; you can walk to the Fallsview Casino without having to go outside, there are plenty of restaurants nearby, and it's a 10 minute walk down to the falls. We had a great time! The only downside was the concierge was not available during the week so we couldn't take advantage of discounts offered. Also, park at the casino for free/$5 a day if you don't play instead of $15 a day at the hotel.
Genuine Hotels.com guest review
3 night romance trip Apr 6, 2015
Katherine
US
3.0 / 5Good
"Overall, pretty good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pretty good, although looking in to air conditioning. Not overly happy with this but overall a good stay.
Genuine Hotels.com guest review
2 night trip Mar 28, 2015
Alison
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice
Genuine Hotels.com guest review
2 night trip with friends Mar 27, 2015
Linda
US
5.0 / 5Outstanding
"Perfect getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was extremely happy and I couldn't have asked for a better sleep. Absolutely wonderful.
Genuine Hotels.com guest review
2 night romance trip Mar 22, 2015
Vincent
US
5.0 / 5Outstanding
"Great for mature couple."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel, great location, perfect for a couple.
Genuine Hotels.com guest review
1 night romance trip Mar 19, 2015
marie
US
3.0 / 5Good
"not worth the money for just the name of the hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
it was ok i guess, they messed up on my reservation. the parking is way to high. the housekeepers where the nicest ones in the hotel. the beds were ok.
Genuine Hotels.com guest review
3 night romance trip Mar 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel!
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
Aimee
US
5.0 / 5Outstanding
"Comfort all the way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, beautiful room with a Jacuzzi. Love the location. I would definitely stay here again.
Genuine Hotels.com guest review
3 night romance trip Mar 17, 2015
A Traveler
US
4.0 / 5Excellent
"Niagara Falls Winter Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We were in Niagara Falls. Requested the City View and wonderful, we could even see the Falls. We enjoyed our stay. Most enjoyable. Did not have to leave the hotel. Connected to many restaurants, casino as well as the Hilton Hotel.
Genuine Hotels.com guest review
2 night romance trip Mar 17, 2015
Linda
US
4.0 / 5Excellent
"A+"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay was comfortable and room was very clean.
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
Jennifer
US
4.0 / 5Excellent
"Good hotel but not great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ran out of hot water while taking a shower.Needs a new mattress
Genuine Hotels.com guest review
2 night romance trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
"nice stay at sheraton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
enjoyed stay, hotel was nice and close to the falls and connected by a walkway to casino, mall, restaurants. Was very enjoyable even for the winter months.
Genuine Hotels.com guest review
1 night family trip Mar 5, 2015
kimberly
US
3.0 / 5Good
"Unknown charge for parking"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Really? $30 for parking to stay at your hotel for 2 nights. Take your business to the holiday inn instead. Hotel is very nice otherwise.
Genuine Hotels.com guest review
2 night trip with friends Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"One night getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with great service!
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
maria
US
4.0 / 5Excellent
"Nice place in the heart of Niagara"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
very nice hotel would stay again
Genuine Hotels.com guest review
1 night business trip Feb 25, 2015
A Traveler
US
4.0 / 5Excellent
"You'll Pay for Parking"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed our visit in spite of the cold with one exception. Although there were empty parking spaces at the hotel, we were told we either needed to pay $25.00 to leave our car in the parking lot, or drive it 2/10's of a mile to a second lot and still pay $15.00. Other hotels on hotels.com offered free parking. I believe the parking expenses should have been noted so we could have made that part of our consideration process.
Genuine Hotels.com guest review
1 night romance trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"nice hotel just wish i had known..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
helpful friendly staff from the parking attendants, front desk staff and custodial help.the room was clean and comfortable. the enclosed walkway from the hotel to the casino is convenient however NOT wheelchair assessable which you don't know until you are half way thru before coming to a stairway. we were advised we would just have to go to the street. wish we had known this ahead of time.
Genuine Hotels.com guest review
2 night romance trip Feb 21, 2015
joanne
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
There is a walkway to the casino, so you never have to go outside to get there. Another plus is the walkway attaches to the Hilton, so it was nice that we didn't have to go outside to visit our friends at the Hilton. Our hallway was quiet, the room was average, the bed and pillows were super comfortable, the TV was nice, the coffee situation worked and the bathroom was average. Ruth Chris, Starbucks and iHop are all a part of this hotel, but not annoyingly so. The are in the back so you don't end up with the restaurant crowd in the lobby of the hotel. Overall we had a good experience and I would probably stay here again.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Jim
US
4.0 / 5Excellent
"Great Getaway"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Convenient location, great for travelers coming across from the US
Genuine Hotels.com guest review
1 night trip with friends Jan 30, 2015
Heather
US
5.0 / 5Outstanding
"thumbs up!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
from the parking attendant welcoming me and getting me a good place to park, to the front desk up grading me to a jacuzzi room, I was treated well by everyone at the hotel. The bed's that Sheraton have are so comfortable I slept like I was at home. Close to the casino and other activities I will be going back on my next trip to Niagara Falls.
Genuine Hotels.com guest review
1 night trip Jan 20, 2015
EricS
US
4.0 / 5Excellent
"Cozy Niagara winter vacation"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
When we first arrived I saw a few miscellaneous hairs (probably from whomever cleaned the room last). This grossed me out a bit as I am a clean freak but to be honest I don't think my boyfriend even noticed or if he did he thought they were mine. I got over it pretty quickly as besides that the room was very clean and large. We went as a cheap easy vacation before our winter break was over. In the surrounding area there's many places to eat and the falls are within walking distance. We went during the winter so the city was pretty dead. The parking was in an outdoor lot so when it snowed or ice rained it took us 20 minutes to defrost the car (we did the self park). Overall it was a nice cozy vacation for a good price.
Genuine Hotels.com guest review
3 night romance trip Jan 11, 2015
A Traveler
US
2.0 / 5Fair
"Very expensive low cost hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel was clean but one bank of elevators was out of service. The pool/spa was shut down until further notice. The room we paid extra for a "falls view" had a restricted view around/past the casino. An added $15 parking fee to park behind the hotel. The in hotel Ruth's Chris steakhouse delivered a tough, overcooked $60 steak the apologized by offering a 2 oz. glass of ice wine free. IHOP breakfast for 2 cost $55.00 in the morning.
Genuine Hotels.com guest review
1 night romance trip Jan 11, 2015
Paul
US
4.0 / 5Excellent
"One night getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall the stay was pretty good. The room was clean but the bed was pretty stiff. We had a jetted tub in our room which was pretty nice. Parking is $15 for a lot across the street so I parked at the casino ramp and spent $20 on my players card(free to sign up for) and got free parking. One weird thing was that two separate outlets next to the bed didn't work so that was odd and annoying. It was a good stay surrounded by everything you want for a competitive price. I would definitely recommend!
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Joseph
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything is good. Although they don't provide bread fast, they provide coupon of IHOP etc.
Genuine Expedia guest review
Other trip Jan 8, 2015
Annie
US
1.0 / 5Poor
"HORRIBLE STAY"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
OUR WORST EVER STAY AT A HOTEL shower ran hot then cold not hot enough to use jacuzzi.we were in room #902 stairwell door next to our room had no cushion device banged from 6 p.m.-2 a.m. Mattress pad did not stay on ,resulting in approx. 1 foot of mattress exposed ea. morning,with no ref. ice should be available on each floor. jon palmatier
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
jon
US
3.0 / 5Good
"Good for a few nights"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
For a few nights, it was great, especially during the winter. Being connected to the casino was the way to go, though it's a pretty good walk. The hotel eateries are expensive but there are MANY in the area that are reasonable. Overall, I enjoyed my stay.
Genuine Expedia guest review
Other trip Jan 6, 2015
Sandy
US
1.0 / 5Poor
"worst hotel stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
sink did not drain shower ran hot then cold same for tub ,our room #902 was next to stair door which banged from 7 p.m.-2 a.m. some nights
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2014
jon
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Came in for a night around NYE. Had a wonderful visit. Finding hotel was a little tricky at first and the parking worked out to which we saved a few dollars by parking across the street. The walk was a minute or two.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
4.0 / 5Excellent
"Niagara Falls 4 Points Sheraton"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just a night stay so we could go to casino on our way back into US to go home. Just my son and I . The room was great, very spacious, beds and pillows really comfortable. Front Desk very pleasant, Valet could use improvement, but it was really cold. They even gave us a free bottle of water in the room. I would definitely go back there.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
Kerry
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Too many hidden charges. Used phone to call valet and was charged $3.25 for phone use. I learned in the future. Read the complete bill before I leave the hotel. ROOM WAS SMALL BUT HAD A GREAT VIEW ,COMFORTABLE BED. AND WAS VERY CLEAN .
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"very good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The stay was really fantastic. It would have been better with a free parking.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
Wahidur
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Always enjoy going to the four points. The indoor connection to the fallsview casino makes this an easy choice for us. Really nice walking trail across the street offers some unique views.
Genuine Expedia guest review
Other trip Dec 25, 2014
INNO
US
2.0 / 5Fair
"No falls view"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I paid twice for fall's view but there is any view
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service at the hotel was great. The staff were very pleasant, the room was clean and the price was awesome. The only draw back was the parking fee which was not disclosed until check-in.
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
William
US
4.0 / 5Excellent
"Very convient to the falls and fallsview casino."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It is nice to be able to reach the casino, restaurants, and shops without going outside when the weather is inclement. The linens are always clean at this hotel and they have a nice pool and gym.
Genuine Expedia guest review
Other trip Dec 16, 2014
Toots
US
3.0 / 5Good
"Nice hotel two minutes from the Falls"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good hotel to stay at. Close to the Falls, close to the Casino if anyone's interested.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
"needs work"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
elevator issues, no ice machine pn floor, toilet didn't work
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
Rod
US
4.0 / 5Excellent
"Black Friday getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
David
US
3.0 / 5Good
"Small bathroom"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The bathroom was extremely small. Was told that there was an hi hop resaurnat on premises, but went there and they were closed early. Went to room and two large bags of garbage were in the hallway.
Genuine Hotels.com guest review
1 night family trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"quick get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Walked to steak house and watched fireworks from our room .Just what I wanted. Wish we could have stayed longer to experience the casino and breakfast.We would definity come here again. We live 15 minutes away ,thankyou
Genuine Expedia guest review
Other trip Nov 27, 2014
DUFFER
US
4.0 / 5Excellent
"Great view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The parking over the road was a bit much
Genuine Hotels.com guest review
1 night family trip Nov 24, 2014
christopher
US
3.0 / 5Good
"Just an overnite stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was nice, clean, comfortable. Parking was silly, but since we were only there for overnite, it was ok. Rooms were comfortable, really nothing special, but walls were thin, noise carried & other guests were rather inconsiderate in the early hours, slamming doors & shouting in the hallways.
Genuine Expedia guest review
Other trip Nov 20, 2014
Carol
US
4.0 / 5Excellent
"Nice hotel. Close to many activities."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Overall the hotel was very good. The only thing I would point is that the parking lot is a little far away than it is supous to be.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"relax at four points."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful time. All what's for relaxation ans get-away was there. Courteious staff, cleanliness, center of all attractions. It was so comfortable and enjoyable stay. We will recommend to others. Thanks
Genuine Hotels.com guest review
2 night romance trip Nov 10, 2014
A Traveler
US
4.0 / 5Excellent
"great hotel, right price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Pleasant.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
A Traveler
US
3.0 / 5Good
"A one night get-a-way."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The stay was a one night get-a-way for my girlfriend and myself. Overall the stay was nice, abit of noise from the hallway in the mid of the night and the housekeeping person knocking on our door at 9:30 seemed alitle early. Room was nice, sleeping was good. Location was great for walking to the Falls as well as the casino.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
Thomas
US
2.0 / 5Fair
"POOR SERVICE AT THE FRONT DESK"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel itself was great, no complaints. HOWEVER I had booked this hotel last minute as we were unaware of the time and it had become quite late. We didn't want to drive back to Toronto with the weather. I received our confirmation email after booking online but when we attempted to check in one of the concierge staff was quite rude and dismissive stating I did not book the right hotel. It wasn't until I became quite frustrated and raised my voice a manager came to assist me. My reservation was in a pile of printed reservations INFRONT of her! The manager did not even apologize- just assisted me at another desk and immediately called upon another guest in line once he handed me my access cards and parking slip.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2014
A Traveler
US
5.0 / 5Outstanding
"GREAT LOCATION TO SEE THE NIAGARA FALLS"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Just came from visiting the Niagara Falls and this hotel has everything you need to have a great stay at the falls. The location is great. The falls and all its four main attractions are within walking distance of the hotel. That is a plus and money saving. The personnel were very nice specially the front desk personnel. Rooms are clean. I wish I had more tv options ( Channels ) but then again, who wants to spend the whole day watching TV ? Mario the pizza please is perfect for lunch and dinner. IF you want to pay way more, then, welcome the Crish steak house. OUCH !!! TOO expensive !! I would recommend this hotel for its location , and service….
Genuine Expedia guest review
Other trip Nov 3, 2014
Luis
US
4.0 / 5Excellent
"great stay at Four Points"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was pleasant. The front desk concierge was very professional and friendly.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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