elevator issues, no ice machine pn floor, toilet didn't workGenuine Hotels.com guest review
"Black Friday getaway"
EnjoyedGenuine Hotels.com guest review
The bathroom was extremely small. Was told that there was an hi hop resaurnat on premises, but went there and they were closed early. Went to room and two large bags of garbage were in the hallway.Genuine Hotels.com guest review
The parking over the road was a bit muchGenuine Hotels.com guest review
"relax at four points."
We had a wonderful time. All what's for relaxation ans get-away was there. Courteious staff, cleanliness, center of all attractions. It was so comfortable and enjoyable stay. We will recommend to others. ThanksGenuine Hotels.com guest review
"great hotel, right price"
Pleasant.Genuine Hotels.com guest review
"A one night get-a-way."
The stay was a one night get-a-way for my girlfriend and myself. Overall the stay was nice, abit of noise from the hallway in the mid of the night and the housekeeping person knocking on our door at 9:30 seemed alitle early. Room was nice, sleeping was good. Location was great for walking to the Falls as well as the casino.Genuine Hotels.com guest review
"POOR SERVICE AT THE FRONT DESK"
The hotel itself was great, no complaints. HOWEVER I had booked this hotel last minute as we were unaware of the time and it had become quite late. We didn't want to drive back to Toronto with the weather. I received our confirmation email after booking online but when we attempted to check in one of the concierge staff was quite rude and dismissive […] stating I did not book the right hotel. It wasn't until I became quite frustrated and raised my voice a manager came to assist me. My reservation was in a pile of printed reservations INFRONT of her! The manager did not even apologize- just assisted me at another desk and immediately called upon another guest in line once he handed me my access cards and parking slip. Read moreGenuine Hotels.com guest review
"great stay at Four Points"
The stay was pleasant. The front desk concierge was very professional and friendly.Genuine Hotels.com guest review
"Good value for money."
The only complaint was I wish we had a better view of the falls. Room was extremely clean and bed was comfortable.Genuine Hotels.com guest review
"Nice for the price"
Very nice hotel staff. Hotel seemed consistent with the price, which was a good bit lower than the most expensive places at Niagara Falls. I would be willing to stay there again, but I'm more likely to spend a little more next time.Genuine Hotels.com guest review
"Worth the price, excellent views"
This is a very nice hotel and the staff was very nice. Our room was very comfortable and quite. We stayed for two nights in the falls but I booked one night at two different hotels. I really wished I had just stayed the two nights at the Sheraton. I paid more for the "other" hotel and it was a huge disappointment. Next time we are staying at the Sheraton […] every time. The only suggestion that I can say needs to be improved is the valet parking. It was so disorganized and I never saw anyone being helped with their baggage out of their cars. The valets were very friendly but I didn't feel I received the service that we paid extra for. Read moreGenuine Hotels.com guest review
A getaway for the two of us.The stay was good. Staff were helpful, and the rooms were clean.Genuine Hotels.com guest review
Parking process was not explained properly. Was sent to wrong parking lot, had to pay there after being parked for 3 hrs, then moved car to where I was told. At check out I was told I had yet again parked in wrong spot and it was $25 instead of the $15 I was charged at check in. Thankfully the $10 difference was waived but it was their intention to […] charge me. Hotel cleaning staff was very loud and very early in the morning. Employees service felt fake. Restaurant on site, poor service as well. Read moreGenuine Hotels.com guest review
First time to stay on the Canadian side and the food seemed a bit pricey. The hotels abut the park along one edge. The Sheraton is in a very good location. We got a deal from Hotels.com for four nights. The hotel was very clean everywhere we looked. We had a room with the king bed and two person jacuzzi tub. There is a tour operator (pricey) and the […] hotel has a discount desk for the activities in the area and the WEGO bus goes where the attractions are.. I would advise one to get the Park pass for .which includes a movie, boat ride, the Falls walk and behind the Falls view plus a 48hr WEGO bus pass to get around. If you ride the bus to the end of the green line you can buy a ticket on the shuttle that goes to Niagara on the Lake and browse the shops there as well as eat. Then walk over to the where the river flows into Lake Ontario, what a view!.It seems that most places charge for parking including the hotel where you stay. The Sheraton has a walkway leading to the covered bridge that goes to the Casino. Parking in that lot costs each time you go in or out but nothing if you join (free) the Club. If you play anything in the casino you park for free. Read moreGenuine Hotels.com guest review
Hotel is in a good location, WEGO bus right outside the hotel. Cable car a short walk away. Plenty of restaurants nearby. Staff was pleasant and accommodating. Hotel is attached by a walkway to the Casino across the street. Reasonably priced.Genuine Hotels.com guest review
"Comfort and ease."
Needed a quiet, memorable trip to reduce stress. This hotel stay provided a lot of that comfort and ease.Genuine Hotels.com guest review
"Surprising Ecstatic Stay"
We stayed at the Sheraton Four Points in Niagara Falls, Ont from 10/12/14 through 10/15/14 and we completely satisfied and then some. Due to travel mixups, we wound up at the hotel at 7:30am, with the check in time at 4pm. The staff couldn't have been nicer, checked us in and checked our bags in for us, and explained the earliest the room might be ready […] would be 1pm, as the hotel was completely booked all weekend, but they would call our cell phone when the room was ready. We walked around the Falls area for a few hours and at noon went back to see if anything was ready. The wonderful woman at the desk saw we were exhausted and upgraded us from city view to river view and put us on the 12th floor, with an incredible view of the Falls. The staff was fantastic, making it a personal thing to ensure we were taken care of and happy. It was nice having the IHOP, Marios and Starbucks in the hotel but there were plenty of restaurants within 10 minutes easy walk. The Fallsview Casino was connected to the hotel, which was convenient, and there was a WEGO bus stop right in front of the hotel. The room itself was great, comfy bed, amazing view, always clean and perfectly maintained. I highly recommend this hotel and I know we'll stay here again. Read moreGenuine Hotels.com guest review
"clean, $25 valet confusing, nice overall"
Everyone was nice. Room was clean and well taken care of. The cleaning lady showed up before check out which I found odd. She did knock and didnt just bust in which was very nice. The only thing that really bothered me was they didnt seem very organized with the valet. It was $25 and they told me that my car would be kept off site in the employee parking […] which is safe. When I woke up in the morning I saw my car in the parking lot of the hotel so it made me wonder why I paid to have it kept in yhe same parking lot. The valet people were the nicest people I spoke to. One of the desk people told one of the valet people "get back outside" right in front of us while he was showing us where to go to get the keys. I found that extremely rude when all he was doing was assisting us. Otherwise it is within a short walking distance of the falls and overall happy with the experience minus thd desk associates. Alex at the desk was very nice though. He helped me check in and out. Read moreGenuine Hotels.com guest review
Everything was perfect. Paying 15 dollars to self park across the street seemed a little high, but I guess that's the price we have to pay. The room was very clean and comfortable, the staff was friendly and things were great. I will be staying here again on my next visit.Genuine Hotels.com guest review
"service not so great."
The room service was not that great as the water pressure was low and it was not at the high time of the day and they did nothing about it. Otherwise the room is great and the view of the city was nice. I would not recommend it to friends or family as you can stay somewhere else with the same price with better service.Genuine Hotels.com guest review
Overall great but you had to pay for parking - just include it in rate to save the hassle. Internet was free but only for basic, You had to pay extra if you needed more download ability. No breakfast included and their restaurant prices were outrageous. You had to pay $20.00 if you wanted a frig! On the other hand you are staying in downtown Niagara […] Falls (a tourist area) so one has to expect these things. Read the fine print. Read moreGenuine Hotels.com guest review
"Location, location, location"
We had a comfortable stay in a corner room that had a spectacular view of both the American Falls and the Horseshoe Falls. Check in was a breeze. The beds are comfy and the shower is strong. The biggest plus is its location. The hotel is connected to the Niagara Fallsview Hotel/ casino and the Hilton by covered walkways which made it super convenient […] as we were traveling with my elderly parents. Lots of restaurant options in the vicinity. The hotel has an IHOP in the lobby. Read moreGenuine Hotels.com guest review
"very nice stay"
Loved the location..couldn't believe there wasn't a fridge..and only gave us 1 water bottle each day for 2 of us!! Room was very clean and all staff were pleasantGenuine Hotels.com guest review
The hotel was great clean rooms great service and great location. The problem is that they tack on a extra tax on everything that you do in the hotel places you eat and things you buy that's Obligatetory that they don't bother to tell you about, so you end up paying an extra 13 % at resturants and everything else that you don't have to. When I found […] out at the end of our trip I felt ripped off. Read moreGenuine Hotels.com guest review
"great downtown location"
location close to fallsview casino and downtown restaurants/bars ect. friendly hotel staff - got vip treatment and room upgrade at check-in, overall very satisfied-will stay there again! - room very clean, had all amenities and in-roomcoffe maker, jacuzzi tub ws wonderfull. also has indoor walkway to fallsview casino and other close shopping and re […] staurants. Read moreGenuine Hotels.com guest review
"Very convenient, close to all major sites"
Very satisfiedGenuine Hotels.com guest review
The hotel is very nice. Parking on site costs $15 plus taxes. There a couple of hairs in the shower, but other than that it was pretty clean and we'll maintained. We paid for 2 rooms with city view, but got one with partial view of the falls. Rooms are pretty comfortable.Genuine Hotels.com guest review
I was hoping for a romantic getaway... booked a king size bed with bath tub. When I arrive, they book me into a 2 queen bed room. To which I say... no, I would like the king room. The requests I had put as a note on the account (and called in) were: no elevator, not near ground floor. Where am I put? In an accessible room beside the elevator on the […] 2nd floor... right beside the parking garage (so could hear people outside the room all night...) plus to top it off - No bath tub. Not very impressed. Felt like I was ripped off. Read moreGenuine Hotels.com guest review
"3 day get away"
Stayed here because casino hotel was sold out one of my nights I was there. Has walk way to casino for the reason I book this Hotel. Park at casino if you are a gambler you will save the cost of parking.You will need to drive or cab it to the boat ride the visitor center is a 20 minute walk. I did not care if I had a view of the falls. I was there to […] sight see and gamble and room was for sleeping. I was on 8th floor and was able to see a little bit of the falls. I did not pay for falls view room so this was a bonus I guess. The cost of food was high at hotel and other places around the area. Had a nice time and would use this hotel again if casino hotel is sold out. Read moreGenuine Hotels.com guest review
We have stayed at this hotel 3 times before and have always been happy.Genuine Hotels.com guest review
Very nice, close to everything. We enjoyed our stay and it was reasonably priced.Genuine Hotels.com guest review
"Falls view ok"
Overall it was fine but view was also of hotel,casino parking lot across the street.Genuine Hotels.com guest review
Advertised as a falls view room but we had to stand on the ledge to get a view of the top of the horseshoe falls - not impressed. If there is a next time, I will not waste money on a falls view room - just walk down the block and get a real view. Service and room amenities were fine.Genuine Hotels.com guest review
"oarking lot view"
noisey we were sold a fallsview but instead we got a parking lot viewGenuine Hotels.com guest review
"Clean. And professional people"
Great. Will stay again there if need to go there againGenuine Expedia guest review
"The hotel is walking distance to falls."
The hotel is very clean,and close to the falls ,and restaurants.The elevators are very slow.We were very dissapointed that we had to pay $25 for parking.We never paid additional for parking at any hotels, we stayed .That is very dissapointing.Genuine Expedia guest review
We asked housekeeping to return a little later than when they showed up. She said ok & never returned.Genuine Expedia guest review
"Great location and view, but uncomfortable bed"
The of this hotel location is great - a couple blocks from Clifton Hill and the falls. Also, the falls view rooms are great! Very decent view of the falls was definitely plus. On the down side, check-in on a Saturday (weekend of Sep 6) was very slow. Long line. We felt like we were at an airport! Also, I think one of the most important things about […] staying at a hotel is the comfort of the bed. The bed in our 2-Queen room was not comfortable at all. It sunk in in the middle and l unfortunately tossed and turned all night! Pool and hot tubs were nice, and I was thankful that they were open until 11:00 p.m. (many hotels close their pool way too early). Read moreGenuine Expedia guest review
"Very nice hotel"
Large, clean rooms. Nice staff. Nice pool area w/2 hot tubs. Perfect walking distant to the falls.Genuine Expedia guest review
Could have used a table and one more chair. Pics online show a table we didnt have one, empty space where it should have been. only one chair that was comfy. One more would have been nice.Genuine Expedia guest review
"OK to stay."
General the hotel is clean. However, there is no shower gel or shampoo. Also, when we booked the room, we did request roller bed (and we did mention at the check-in), but they did not provide to us. Room is advertise city view, but we did not see the city instead of A/C unit.Genuine Expedia guest review
Hotel was nice and clean. Wish we had a refrigerator in the room along with a microwave. Overall the place was nice. Very close to the fall tight on the strip.Genuine Expedia guest review
"View of falls excellent but carpet was dirty"
Would return to the area WEGO Bus is the best way to explore and sitesee ...Genuine Expedia guest review
"Close to Niagara Fallsq"
This hotel is very convenient to Niagara Falls and the Casino. The room was clean and quiet. The a/c did not cool as well as it should. The front desk staff was very nice and were able to upgrade the room.Genuine Hotels.com guest review
"So close to entering road to Niagara on theLake"
The stay was very nice, however parking at this hotel is not convenient, unless you pay the extra for valet parking, which is what we didGenuine Hotels.com guest review
"Staying at the 4 points Sheraton"
The overall stay was nice but the pictures on their website are very misleading. We stayed on the 14th floor with a king bed/"falls view". We could barely see the Canadian falls due to the tree line. You need to be on the 18th floor to have any good view and those are the most expensive rooms.Genuine Expedia guest review
"Good but not great."
Room supplies not replenished. Room not cleaned one day.Genuine Hotels.com guest review
My family and I stayed there Labor Day weekend, no complains at all. Check in time was at 4 but we got there 2 hours earlier and they let us check in earlier.. The location is perfect it's in the center of all the attractions in walking distanceGenuine Hotels.com guest review
"Fallsview ??? Where ???"
If you want a true Falls view , go elsewhere. Even too floor rooms have the casino tower in the way. If you want a decent place with a comfortable room and a fair price ( for the area) , it's fine. Room furnishings were good. I didn't like the soap/shampoo dispensers. Hard to shower without a bar of soap. Paper cups in plastic for the bathroom seems […] motel-ish. Location is great . Lower your expectations a bit and you will be satisfied Read moreGenuine Expedia guest review
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