Holiday Inn North Phoenix - Phoenix

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Genuine Hotels.com guest review

The hotel cleanliness was fine but when we went in to check-in at 4p, we were told the room was not ready and to come back later. The staff response was not friendly when I asked why it wasn't ready but they gave no further info as to why. Also, this is the FIRST hotel I've ever stayed at that doesn't have rollaway beds!! Not happy about this at al […] l. Read more

Genuine Hotels.com guest review

We were only using this hotel for about a 9 hour stop over on our way out of town to Northern Arizona. bed and shower. But for the money, it couldn't be beat. Very quiet. Couldn't hear a street noise or a peep from other guests. We had a room away from the largest street, so maybe that helped. Room was large, clean and had comfy beds. Front desk person […] was nice and friendly. Indian restaurant COULD make you smell curry as listed in other reviews, but only in the first dozen rooms or so on the first floor. Read more

Genuine Hotels.com guest review

Of the many hotels we stayed at over this vacation, unfortunaely this was the most lacking. The front desk gal was quite curt when we checked in. Complaing how many hours she had worked. Went out for dinner and brought back leftovers is when we discovered our fridge did not work at all. A call the the front desk (same gal), said there was nothing she […] could do, except move us to a different room. We had already unpacked...so this was not a viable option. We loaded the fridge up with ice and it kept the food from spoiling. The next day, went to the front desk to make sure I would be getting the visit on my points card, for I failed to add the number when I made the reservation, a new front desk person said she couldn't do it. Only the manager could...but I could come back somewhere between 10 and 4 to talk with the Manager. When I asked if she would take my information to give the the Manager, for we would be out all day, she was quite reluctent to do so. After almost begging, she did. Also please not the breakfast in the am is only until 9am, not the usual 9:30 - 10am times I'm accustomed to from this chain. My bad. I should have inquired. Don't think I'll go back to this particular hotel again. I'll pick a different one in the city. Read more

Genuine Hotels.com guest review

The room was comfortable and clean and the service was very friendly.

Genuine Hotels.com guest review

The hotel was apparently renovated about 10 or 15 years ago, but hasn't been very well maintained since then. The condition of the rooms is clean but run-down. The attached restaurant serves pretty decent Indian food. The biggest complaint is that there was a plumbing issue with the hot water not running in the shower. The second is that the check in […] process was excruciatingly slow. I don't know if I'd stay there again, given the plethora of other inexpensive hotels in the area. If you do stay there, check all of the amenities in the room and insist on a different room if something doesn't work. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Would never stay here again.

Genuine Hotels.com guest review

Several problems: 1. a maid walked in without even knocking. 2. the bathroom door wouldn't close. 3. the toilet made some loud noises. 4. the internet only worked intermittently. 5. the staff was rude. 6. The staff was dressed for laying on the couch watching a movie instead of working. I usually like to stay at Holiday Inn properties but this one was […] the worst I have ever seen. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We needed a reasonably priced hotel to stay for two days and this fit the bill. Close enough to the airport and the main highways. Nice pool and parking lot seemed to have plenty of spaces even thought the hotel was sold out. Would return.

Genuine Hotels.com guest review

Room was a little to small no place to eat or sit down and relax we had to have our pizza on top of our beds. Two days of our stay we saw police cars because of some theft of computers and luggage not the greatest neighbor hood ...Don't feel I would recommend this place to anyyone.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stay was ok. room not cleaned until after 5pm. Restaurant had limited American entrees. Good breakfast and helpful service. Hotel was clean , but lobby is very bland. Overall , a good experience and conveniently located to restaurants, shopping and other attractions.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Lousy maid service. None for first two days of three day stay! No coffee in lobby. No business center, ie. access to a printer. Service in attached restaurant was terrible. Took two hours to get dinner when only two other parties in restaurant.

Genuine Hotels.com guest review

Our stay at the Holiday Inn was as an alternative overnight for a north Phoenix wedding. We arrived late, and check in with zero issues. The room was clean, with a comfortable bed and recent updates. I would recommend staying here if you want a nice room for the money but don't require an abundance of adventure park amenities.

Genuine Hotels.com guest review

Room smelled moldy carpet wet Let front desk clerk know about this stated she would send someone up to check Nobody came room number 343

Genuine Hotels.com guest review

You have to stay here to believe you are in a Holiday Inn - much more like the more expensive chains! Glass shower, great shower head, very comfy bed and pillows, flat screen, pretty color scheme, all newly done.

Genuine Hotels.com guest review

The hotel was fine other than no continental breakfast. It was located in the middle of 6 different family and friend destinations we had in the Phoenix area over 5 days. We made good use of the exercise room and the internet access in the business office area. We would use it again if this location made sense.

Genuine Hotels.com guest review

front desk clerk was rude,the jacuzzi was broken, found hair in bed, bathroom was dirty, Fire alam went off in the Morning, what a nightmare stay.

Genuine Hotels.com guest review

We came to phoenix for my mom's funeral. Overall, this hotel was fine.The room was clean with a quite modern bathroom. My only complaint was the breakfast service - some days there was only one waiter/waitress,and the service on these days(especially after 8 A.M.)was tortoise slow.All in all,we enjoyed the stay.

Genuine Hotels.com guest review

Overall a very solid value of a hotel: newly renovated, good staff, comfortable rooms... the wireless internet access borders on "epic fail" however. The wireless system isn't prepared to handle all of the volume so at any given moment you can be knocked offline and then denied access for hours. Wioth that I tried to access via the old school hard wire […] connection, but there's no signal coming thru the ethernet outlet in the room. ON THE PLUS SIDE there is a rather terrific Indian restaurant in the hotel; an unexpected yet welcome bonus. Read more

Genuine Hotels.com guest review

overall the stay was good. The WIFI was out for the time we were there, and the bar and dining facility were very poorly run. The bartender (which she was not) did not know much and then was the waitress the next morning. The waiter was also the cook. very slow.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

What did I think/ Let's see...advertised Wi-Fi in room, yet I was not able to connect, & when I called front-desk they said "It's because we're so full. We have it in the lobby." Management needs to upgrade their technology so that they can provide the advertised amenities to a full-hotel. So much for getting some work done while in my room, which is […] how I select a hotel. I figures I might as well go soak for a while in the jacuzzi. So at 10:15pm on a Friday night I'm told the jacuzzi is closed. Really? At 10:15pm on a Friday night? Again, management needs to review it's Pool/Jacuzzi policy so that it can provide the advertised amenities to it's clientel. Too many local hotel-choices that don't have these issues, & I will be staying in one of them next time. DON'T STAY HERE is the advertised-amenities are important to you. If you don't mind be lured-in with falsely advertised amenities that are not available, then enjoy your stay here. Read more

Genuine Hotels.com guest review

Overall we liked staying there. The rooms have a nice modern feel to them and it's nice to have a microwave and small fridge. I'd stay there again.

Genuine Hotels.com guest review

Clean, comfortable and courteous. That sums up my visit!

Genuine Hotels.com guest review

Did not enjoy the room amenities. Heater did not work. Front desk phone or other service phones were always busy. In my three days nobody answer the phones. Will not book here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was traveling for work during the spring training season. The price was right at this hotel. The room was comfortable but the surrounding area was not very nice.

Genuine Hotels.com guest review

The bed could have been more comfortable but it wasn't as bad as others we've slept on. Whatever they clean with smells awful or it's the carpet. We had to buy Febreeze to spray the room, including the carpet, several times. Other than that we were very happy with this hotel. Looks like it was updated recently.

Genuine Hotels.com guest review

This was the worst hotel I have ever stayed in. We reserved 7 rooms, 1 out of the 7 was passable at best. 1 room had water leaking from the ceiling in the bathroom. Glass from a broken light in the ceiling was not cleaned up by housekeeping as the rooms had not been vacuumed in the 4 days we stayed there. A bathroom door that when closed to use the […] bathroom you couldn't get it back open - locking you in. The front desk promised to have it fixed - never happened. 2 rooms were never cleaned for 2 days. 1 room had a filthy rag left on the counter where the coffee pot and ice bucket was. The floors were so sticky when you walked on them your feet made sucking sounds. Some rooms (not ours) on the same floor had water that ran out in to the hall from the showers so the maintenance men had blowers to dry the hallway...I could go on and on...suffice to say - don't waste your time or your money on this property. Not at all what you would expect from a Holiday Inn. Oh and no management on property the entire 4 days... Read more

Genuine Hotels.com guest review

The Holiday Inn is conveniently located right next to the freeway so access is easy. Currently (Feb 2013) the driveway entrance is under construction so it is easy to miss. Parking is free but there is a $3 per day "Energy" fee. I was told it was for the electricity. But since the rates are so reasonable and the unexpected fee so small that it is not […] worth quibbling about. Staff was friendly. Although the room sign says that the hotel can provide items like toothbrushes (which I forgot), they did not have any but at least they had one for sale. Also, even though the wireless internet is free to guests, it must have been down about 50% of the time we were there. Our room (and I think EVERY room) had a microwave oven AND a mini-fridge! I don't think it is very common for a hotel to provide BOTH for such a reasonable price! I would stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Warning, no breakfast included. Clean comfortable room, located just off the freeway. While there we overheard several guests with complaints concerning the hotel’s plumbing. The Hotel has an Indian Tandori Style restaurant attached. If you are not into that type of food you’ll need to travel several bocks through a very edgy neighborhood to find other […] types of food. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

hotel was good except no refridgerator in room. paid a little extra when we booked the rooms to include breakfast, but when we checked in at the front desk they said it was not included. but other than that its a nice hotel

Genuine Hotels.com guest review

Nice and clean hotel. The bed was very comfortable, we will stay here again for sure.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was mediocre.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We booked on hotels.com for $89. Clean comfortable room, easy location. Would recommend. However the nearby Metro Center Mall sucks, ran down and if you don't have a side-of-neck tattoo, you're In the minority.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review