All hotels in Vancouver, British Columbia, Canada
1 room, 2 adults
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845 Burrard St, Vancouver, BC, V6Z2K6, Canada, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 1,658 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Room
    Great room
  • Value
    Poor value for money
  • WiFi
    Bad internet service
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4.0 / 5Excellent
"Nice but everything cost something more ..."
A nice hotel, great staff...YOU PAY FOR everything and nothing is included.
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2016
A Traveler
US
5.0 / 5Outstanding
Other than paying $40 bucks to park and $15 to use wifi, hotel is great!
Genuine Hotels.com guest review
1 night business trip Jan 12, 2016
Ryan
US
4.0 / 5Excellent
"Wonderful location! Would definitely come back"
We recently stayed here and had a wonderful visit. The staff was all very professional and friendly; and the rate was more than reasonable. Though the room we stayed in was a little dated (we overheard that some of the rooms have been updated; I think ours just hadn't), it was certainly well cared for / cleaned and a good size... just could've used some more outlets (particularly on each nightstand, but elsewhere as well). Most importantly, the location of the hotel is just perfect... we could roll out the door and walk pretty much anywhere we wanted to. Overall, a great stay! I'd definitely stay here again.
Genuine Hotels.com guest review
4 night romance trip Dec 29, 2015
A Traveler
US
1.0 / 5Poor
"Worst "luxury" hotel I've ever stayed at."
Wifi was not free, rooms felt cheap. Couldn't even be checked in by 3 o'clock.
Genuine Hotels.com guest review
2 night romance trip Dec 28, 2015
Tyler
US
5.0 / 5Outstanding
"Boxing Day getaway."
Good location, excellent facility.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
Ronald
US
5.0 / 5Outstanding
"Great location and awesome staff"
This hotel is very well staffed... I really felt welcomed and like they genuinely cared for me... Location is perfect to walk around but on a busy street so peace and quiet might not be always the case... For what I wanted as my first stay in Vancouver was great... Couldn't have asked for more
Genuine Hotels.com guest review
1 night trip Dec 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Welcome Comfort After Cruise!"
We were only here for one night following our Alaskan cruise, but this hotel was such a welcome relief! The bed was incredibly comfortable, the room felt luxurious, and all of the staff were incredibly accommodating. The hotel is also very centrally located to all of the main sights in downtown Vancouver, and was in a very safe part of town. While on the pricier range of hotels, it was well worth the cost, and I would gladly stay here again on my next trip to Vancouver!
Genuine Hotels.com guest review
1 night romance trip Aug 22, 2015
Jeremy
US
5.0 / 5Outstanding
Great location for walking and shopping on Robson. The hotel restaurant has great happy hour. Great service from concierge and valet.
Genuine Hotels.com guest review
1 night trip with friends Nov 20, 2015
A Traveler
US
3.0 / 5Good
"Fancy but not for business travel"
Charged for Wifi which seems like an outdated policy and great way to prevent future business travel.
Genuine Hotels.com guest review
2 night business trip Nov 11, 2015
A Traveler
US
5.0 / 5Outstanding
"A Gem"
A gorgeous hotel right in the center of all the action. Lots of restaurants in the area. Hotel staff extremely helpful. Room clean and comfortable with a good view of city but standard size. Nice indoor pool area.
Genuine Hotels.com guest review
2 night romance trip Aug 16, 2015
William
US
4.0 / 5Excellent
"not happy with additional charges"
The website should state that they charge you for parking $39 and that they charge you to use wifi $14.
Genuine Hotels.com guest review
2 night family trip Oct 24, 2015
Larry
US
2.0 / 5Fair
"So close but yet so far....."
The Sutton was a disappointment overall. It could have been great but they miss on the little things. For example having a bell boy not hold the door as he brought another guests bags in and we struggled in with our bags. Charging for Wifi. Charging for printing of boarding passes in the business center (we declined). Nickel and dime stuff. Having the power go out in the bathroom. Wonky air conditioning. Having three people at reception, but only one attending to guests checking in. It was frustrating because it would have taken so little effort to turn the experience from blah to great. Will not return. There are many other better choices available in Vancouver at that price point.
Genuine Hotels.com guest review
1 night romance trip Oct 23, 2015
Peter
US
5.0 / 5Outstanding
"Great hotel located in the City Center"
Excellent accommodations in a relaxed setting. Easy walking distance to shopping areas, museums, parks, and restaurants
Genuine Expedia guest review
Other trip Oct 24, 2015
Bill
US
4.0 / 5Excellent
"Business conference"
Overall it is a nice hotel similar to hotels you find in other large cities. The room was a decent size, the bed was comfortable, & had signs of some wear. Regarding the rest of the hotel, the attached resteraunt was a bit pricing but food was good, the gym actually had free weights which was a huge bonus, & the conference room was large enough for a meeting of 50 people. The one thing that annoyed me was being charged for basic wifi & the network you paid for did not work throughout the hotel.
Genuine Hotels.com guest review
2 night business trip Oct 19, 2015
A Traveler
US
2.0 / 5Fair
"would not stay there again"
The hotel was average. Room was next to elevator, no free wifi, had to pay $50.00 for one day of parking..
Genuine Hotels.com guest review
1 night romance trip Oct 10, 2015
Carl
US
5.0 / 5Outstanding
"lovely city to visit"
Vancouver is a lovely clean city with much to see, good food and shopping. Exploring the gardens and visiting the various areas of the city makes for great sightseeing
Genuine Hotels.com guest review
3 night romance trip Oct 3, 2015
A Traveler
US
5.0 / 5Outstanding
Excellent hotel in the heart of Vancouver. Our room was extremely comfortable with a gorgeous view! Service was excellent and the restaurant/bar are also very good. The chocolate soufflé is highly recommend!!
Genuine Hotels.com guest review
3 night trip with friends Sep 27, 2015
Leslie
US
5.0 / 5Outstanding
Was an excellent stay for business or personal
Genuine Hotels.com guest review
2 night business trip Sep 27, 2015
Kathryn
US
5.0 / 5Outstanding
"Excellent stay"
Wonderful customer service, perfect location, very accommodating staff! This will be my regular hotel in Vancouver.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2015
Camille
US
5.0 / 5Outstanding
"Always a great experience!"
I always stay at Sutton Place in Vancouver! The location is perfect, right in the heart of the city. The rooms are very well-appointed, and the staff is exceptionally friendly and attentive. Close to Robson street, BC Place and great restaurants. Perfect!
Genuine Hotels.com guest review
1 night romance trip Sep 22, 2015
Stephen
US
4.0 / 5Excellent
"Pampering Experience"
We stayed 4 lovely nights. Room: clean and very quiet. Bed: quite comfortable. Maid service: exemplary, with morning cleaning, a pop-in during the day to make sure everything was OK, turn-down service at night. The bathroom was nice, spacious, and included the requisite shampoo and cream rinse, as well as shoe shine, repair kit, cotton balls, cotton swabs, lip balm, disposable loofah, and other items. Thick, absorbent bath robes in the closet. Coffeemaker with supplies in the room, which we didn't discover until day three because it was inside a cabinet. In the lobby, but hidden off to the left of the registration desk and down the hall a bit, we did discover a little coffee/newstand that served Seattle's Best coffee. We did enjoy the restaurant happy hour, where we got cheerful and efficient service. The outdoor seating is nice, though loud from the street. The lobby, which was the only place to get free wifi in the hotel, did get crowded during the day and evening. The concierge staff was helpful, giving us coupons for places we were considering visiting. They stored our luggage for a few hours after we checked out so that we could enjoy the city a bit longer before we had to return to the train station.
Genuine Hotels.com guest review
3 night romance trip Sep 24, 2015
Danielle
US
5.0 / 5Outstanding
The room was spacious and had a lovely view. The staff was very friendly and helpful. The hotel is very close to the shopping district and is a pleasant walk to Gastown, Yaletown, convention center/cruise ships, and the water bus to Granville Island. I would certainly stay there again.
Genuine Hotels.com guest review
3 night family trip Sep 11, 2015
Catherine
US
5.0 / 5Outstanding
"Happy Client"
Vancouver Pre cruise Very happy with the room ,Like a small apartment. Hotel is in a great location and convenient to good dining near the hotel .Will certainly stay here again when in Vancouver. Mr. Nicholson
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2015
norman
US
3.0 / 5Good
"Almost a Great Hotel, But Not Quite!"
Honestly, see my full review on Tripadvisor. The hotel just wasn't great... In a nutshell $40 to park overnight. Alex the Hotel Bellman had/has a major attitude. Adam another hotel bellman was great. Hotel rooms weren't ready until 5:30pm Wouldn't allow late check out despite late checkin for both rooms. Joey Barrand is great try the mushroom soup. Pacifico has great pizza! Both very nearby this hotel.
Genuine Hotels.com guest review
2 night romance trip Sep 13, 2015
James
US
5.0 / 5Outstanding
"pre Winter Vancouver Get-A-Way."
Stay was for 3 days and 2 nights. Hotel staff was very polite and courteous. Chamber maid did an excellent job cleaning my room. The cincierge desk took care of some food for me in the hotel freezer. The front desk folks were warm and accommodating. The bell Captain U believe his name was Mark? He greeted us first when we arrived and during our entire stay made us feel more welcomed than anybody else. Unfortunately, we didn't get a chance to enjoy the hotel bar or restaurant. You didn't ask about amenities in your categories above. However, I expected complimentary internet, a bottle of something and better amenities for an executive suite. A dinner or breakfast coupon would have been an act to set you apart from the rest.
Genuine Hotels.com guest review
2 night trip with friends Sep 11, 2015
Anthony
US
5.0 / 5Outstanding
"Geat hotel in a great location!"
Upon arrival and check-in, we were randomly upgraded to a two bedroom Apartment suite. To be honest, it was way more space than we needed, but still a nice, unexpected perk. Would be a great choice for a family or two couples sharing one suite. Very spacious! Hotel and staff were both very pleasant and the gorgeous, fresh flowers in the center lobby were absolutely beautiful!
Genuine Hotels.com guest review
2 night romance trip Sep 5, 2015
Sherrill
US
5.0 / 5Outstanding
"Top notch hotel"
Excellent in all respects.
Genuine Hotels.com guest review
1 night romance trip Sep 1, 2015
Steven
US
5.0 / 5Outstanding
"comfort at reasonable price"
Great hotel in good position for easy downtown access. Have stayed previously 13 years ago would stay again.
Genuine Hotels.com guest review
2 night romance trip Sep 5, 2015
Jocelyn
US
5.0 / 5Outstanding
"Excellent hotel in the center of downtown"
Beautiful European themed decor hotel in the center of downtown Vancouver. You are surrounded by Shopping, restaurants, super markets, public transport etc. The room was nice and quiet. Our room had great city views. Bathroom amenities are by Gilchrist & Soames. Parking is very expensive at the hotel, so we parked outside at public parking for less than half the price. No free Wifi in this age, even the corner cafe has it. Besides the minor issues with parking and wifi, it is a great hotel and we will stay again when we return.
Genuine Expedia guest review
Other trip Sep 8, 2015
A Traveler
US
4.0 / 5Excellent
"Good place to stay. Great crew"
The good: great location and very helpful stuff The bad: 1) Cleaning people must knock before entering the room 2) mold in the bathroom 3) no free wifi 4) $17 breakfast is not your dream meal
Genuine Expedia guest review
Other trip Sep 8, 2015
software eng.
US
4.0 / 5Excellent
"Lovely Hotel with English Charm and Décor"
Staff is extraordinary ; all with Attitude that Customer Service is the KEY'''; to a Happy and Satisfied customer. The Premium King Room was a little small, but satisfactory, bath roomy but know fan. The Hotel location is excellent if you are a Shopper, many upscale stores within steps from the hotel. The Valet parking attendants are amazing prompt and efficient even when the hotel and parking was at max capacity.
Genuine Expedia guest review
Other trip Sep 8, 2015
Audrey
US
4.0 / 5Excellent
"Great location. Right downtown in heart of VanCity"
Only problem w hotel : who charges for Internet anymore. ? Like hot water this should some w every room for free.
Genuine Expedia guest review
Other trip Sep 4, 2015
Jay
US
4.0 / 5Excellent
"Convenient and at the heart of the downtown"
I stayed 5 nights in this hotel. The hotel room is big, clean and comfortable. Staff here are friendly. The hotel located at the heart of the downtown, easy to access to most of the public transport, shopping, food etc. The hotel is well maintained except the elevator, especially the elevator to car park, is time to service. As the expedia elite member, i also received a complement of free high speed internet acees. Thanks expedia.
Genuine Expedia guest review
Other trip Aug 30, 2015
NYC Traveller
US
2.0 / 5Fair
"Over priced and disappointing"
This hotel definitely does not deserve its four star rating. We got upgraded to a superior/deluxe room and it was disappointing. It was both tiny and run down in places and the whole hotel was highly over-priced. We had to pay $40 to park our car at the hotel for the night. Additionally, a four star hotel should provide bottled water to guests for free…instead, a ridiculously high charge. The Sutton Place is an over-priced money grab and I would definitely not recommend it to anyone else. The staff was friendly and the room was clean.
Genuine Expedia guest review
Other trip Aug 30, 2015
A Traveler
US
5.0 / 5Outstanding
"A great choice"
We stayed for three nights. The staff was friendly and helpful, the room was clean and comfortable. A lively neighborhood with shopping, dining, and sights all in close proximity. An added bonus was that the tour bus / trolley stopped right across the street.
Genuine Hotels.com guest review
3 night romance trip Aug 22, 2015
Robert
US
4.0 / 5Excellent
"Centrally located luxury."
We had a great visit to Vancouver, and the Sutton Place Hotel added to the experience.
Genuine Expedia guest review
Other trip Aug 27, 2015
World Traveler
US
3.0 / 5Good
"Not comfortable"
Room had nothing special or more than a 3 star hotel. It was a complete waste of money to book this hotel. It didn't appear different or cleaner than a 3 star. Would never book again.
Genuine Expedia guest review
Other trip Aug 26, 2015
horriblehotel
US
5.0 / 5Outstanding
"Great experience at Sutton Place Hotel."
Excellent. Amazing concierge service.
Genuine Hotels.com guest review
2 night family trip Aug 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay in central downtown Vancouver."
We selected the Sutton Place Hotel due to it's central location, and the nearby restaurants, sights, transportation, and cruise dock (all which are within walking distance). You can easily walk to Gastown, Canada Place, Waterfront Station, and the Vancouver Tower. The hotel also provides an early check in (10am) with late check out (5pm) for an additional $80 CAD, which is great for those either leaving on a cruise (5pm), or returning (7am). There's a restaurant and bar downstairs, as well as a gift shop which sells coffee drinks. Wine shop right next door! The staff is very friendly, and there are 3 people at the check-in desk (which is a big plus).
Genuine Expedia guest review
Other trip Aug 24, 2015
SouthcityCA
US
5.0 / 5Outstanding
"Beautiful. One"
The hotel is an excellent one. We had a wonderful stay.best location.
Genuine Hotels.com guest review
3 night family trip Aug 18, 2015
koby
US
5.0 / 5Outstanding
Walking distance to Stanley Park and just about everything downtown. Close to train station so you can get to and from the Airport for 9 $CA and the return is only 4 CA$ as there is a $5 hit coming in. Friendly staff, nice Bar and the Fitness area is large enough not to be crowded and clean.
Genuine Hotels.com guest review
2 night romance trip Aug 12, 2015
George
US
5.0 / 5Outstanding
"Superior staff and accommodations"
Easy access to the seaport were the customer is the hotel's first priority. Very nice old world charm and accommodations are first class. Pay for Wi-fi access the only con.
Genuine Expedia guest review
Other trip Aug 21, 2015
Eddie
US
5.0 / 5Outstanding
"Very close to cruise port and most everything down"
Check in went smoothly. Bellman was fast and efficient. Clerk was great and we did use concierge service. Very pleasant atmosphere also!
Genuine Expedia guest review
Other trip Aug 19, 2015
Janet
US
4.0 / 5Excellent
"Overall opinion"
Overall excellent big city Hotel. Informed and highly trained staff and the staffing levals were adequate. very good experience. The city of Vancover also adds great value to the hotel - set up for tourists and it's great. Only negatives I felt they had were: - expensive parking charges - charging for internet in rooms
Genuine Expedia guest review
Other trip Aug 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Exceptional service that I didn't deserve!"
Catrina was exceptionally accommodating, cheerful and helpful. I made an error when I booked my reservation and she still went above and beyond to make our stay delightful. I was humbled and grateful for her outstanding service. We will be back soon!
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
Sarah
US
4.0 / 5Excellent
"Family Vacation in Vancouver"
Great hotel, great location. My only complaint is the wifi. First, they charged $19.95 per day per device. Second, it was the worst internet connection I have ever experienced. My husband spent the first evening on the phone with their tech support because it kept bumping him off. In these times of high technology - don't charge for internet connection especially if it is worthless
Genuine Hotels.com guest review
3 night family trip Aug 11, 2015
Heidi
US
5.0 / 5Outstanding
"Best Hotel in Vancouver"
The Sutton is where we stay everytime we are in Vancouver. It is the best spot; great location, nice rooms, good services. There are standard rooms as well as apartment style when you have the whole family. There are swankier hotels, but the Sutton is still my favourite. Love, love, love the Sutton.
Genuine Hotels.com guest review
3 night trip Aug 3, 2015
Sonia
US
5.0 / 5Outstanding
"Elegant hotel at the center of everything."
Beautiful and comfortable with attentive staff. We loved being able to walk to all destinations from here.
Genuine Expedia guest review
Other trip Aug 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Great centrally located hotel"
Hotel is in a perfect location downtown close to shopping, restaurants, transit. The rooms are nicely decorated and the beds are unbelievably comfortable! The linens were fabulous! The only negative thing was the air conditioner clicked a little loud when it came on.
Genuine Expedia guest review
Other trip Aug 9, 2015
kelly
US
5.0 / 5Outstanding
"Heart of Vancouver"
Loved the hotel, loved the location! So accommodating. Hotel was beautiful, and lived happy hour out front- really allowed you to enjoy the city. Only downside, was room was a little small, but expected that in the downtown.
Genuine Hotels.com guest review
2 night family trip Aug 3, 2015
Debra
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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