All hotels in Vancouver, British Columbia, Canada
1 room, 2 adults
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4.4 / 5Excellent

Score breakdown (from 1,614 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Great Stay"
Great stay Super location
Genuine Hotels.com guest review
2 night romance trip Jul 12, 2015
Allen
US
5.0 / 5Outstanding
"Only place to stay..."
Great hotel. Only place we now stay when we visit Vancouver. Not inexpensive but worth the money.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice Hotel"
Very nice hotel-disappointed that we were not told till we arrived that parking was $40.00 a night. The customer service was excellent.
Genuine Hotels.com guest review
2 night romance trip Jul 2, 2015
A Traveler
US
4.0 / 5Excellent
"Very good, but . . ."
Nice hotel, but no extras included. $20 for internet and $4 coffee I wouldnt expect in a better hotel. Concierge was great and very helpful.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2015
Jonathan
US
5.0 / 5Outstanding
"Loved the Sutton Place Hotel"
Wonderful two day stay. Staff especially the Concierge was wonderful. Great neighborhood.
Genuine Hotels.com guest review
3 night family trip Jun 24, 2015
A Traveler
US
4.0 / 5Excellent
"Centrally located, 4 star."
Centrally located, excellent king size bed, uncomfortable pull out couch but family need more space so went for a suite. It would be nice if they upgraded old pull out couches. Great crepe place around the corner for easy breakfast. Staff friendly. Did not eat at hotel. Great city.
Genuine Hotels.com guest review
6 night family trip Jun 24, 2015
kelly
US
4.0 / 5Excellent
"Nice Hotel"
Located at the main shopping and sightseeing area. Room is bigger and comfortable. Good Service. Nice Hotel.
Genuine Hotels.com guest review
1 night family trip May 23, 2015
lei
US
5.0 / 5Outstanding
Excellent precruise hotel.
Genuine Hotels.com guest review
3 night romance trip Jun 16, 2015
A Traveler
US
4.0 / 5Excellent
"Would certainly stay again"
Concierges were amazing. I was greater by name everytime. Free upgrades and the Spa staff and services were great, especially pedicure. Close proximity to every designer for shopping. Received free upgrade to grand suite.
Genuine Hotels.com guest review
3 night trip May 22, 2015
Kendal
US
4.0 / 5Excellent
"Good downtown hotel"
Very high charges for parking
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
Hinali
US
5.0 / 5Outstanding
"Great Hotel in a Great Location."
A beautiful hotel in a great area to the see the city and its sights. Would highly recommend it. I didn't give it a 5 in cleanliness as there was a small amount of mildew in the shower stall. A very minor problem as the rest of the room was immaculate. I would definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
Scott
US
5.0 / 5Outstanding
"Fabulous hotel Sutton Place"
Gorgeous accommodations, lovely, helpful staff! Enjoyed my stay and will return to Vancouver soon. Hotel is located across from trolly car pickup that makes it easy to see Vancouver's architecture, parks and historical sites. The hotel offers 24 hour room service and a wonderful spa and pool area.
Genuine Hotels.com guest review
3 night trip with friends May 18, 2015
Susanne
US
5.0 / 5Outstanding
"Sutton Place Review"
Good hotel, good stay.
Genuine Hotels.com guest review
1 night trip with friends May 15, 2015
JP
US
5.0 / 5Outstanding
"Great place to stay"
In town for concert. Concierge booked us a great place to eat in Gastown We always enjoy staying here.
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
A Traveler
US
3.0 / 5Good
"Nice, but pricey"
nice location, very nice hotel, but too pricey for me for what you get! Parking was an extra $40 and they even charge you for bottled water.
Genuine Hotels.com guest review
2 night romance trip May 15, 2015
Timothy
US
5.0 / 5Outstanding
"Weekend get away."
Excellent service and very friendly. All staff was very willing to help. Beautiful hotel and great staff helped to make it a fabulous weekend.
Genuine Hotels.com guest review
2 night romance trip May 14, 2015
Greg
US
5.0 / 5Outstanding
"A 5 star hotel for a great price"
i was very impressed at the posh looking place, service was flawless, very upscale and nice place, their attention to detail was perfect. They recommended a nice restaurant, bed was comfy, hotel was perfect. Somekne had a wedding there, but all was handled.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2015
Tammy
US
5.0 / 5Outstanding
"Exciting & fun city"
Beautiful hotel. Room was ready early, which was much appreciated. Great food, wonderful service, location perfect for shopping & dining, very helpful staff. Would definitely stay again.
Genuine Hotels.com guest review
2 night trip May 9, 2015
Jacquelyn R.
US
5.0 / 5Outstanding
"It's the staff that makes it."
It's the great staff that makes Sutton Place my favorite hotel in downtown Vancouver. Rooms are always clean and comfortable with classic decor but it's the location that's five star. One block to Robson St (shopping), less than one block to some of the cities great restaurants, museum and entertainment. It'd be hard to find a better starting point to explore Vancouver.
Genuine Hotels.com guest review
3 night romance trip May 6, 2015
Cynthia
US
4.0 / 5Excellent
"Decent for the money"
The hotel was nice and fairly priced. It was also in a very walkable neighborhood. There are nicer spas in the area and if you are looking for that, I would recommend taking a walk elsewhere. I was charged $9 for a 5 minute supposedly collect phone call. The insane amount of money charged for the phone call and reluctance of the staff to reverse the charges for a collect call was enough to make me not stay there again.
Genuine Hotels.com guest review
3 night trip with friends Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Girls getaway"
Wholeheartedly impressed with Sutton Place Hotel Vancouver. It was in the perfect location and the staff was very professional and courteous.
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Karen
US
5.0 / 5Outstanding
"Central, clean and easy."
An easy walk to entertainment, but far enough removed that you don't get much of the noise or crowds. Staff was friendly, the room was clean and functional, and the cost wasn't as painful as some of the others nearby. It's as pleasant an experience as I've had in a downtown motel.
Genuine Expedia guest review
Other trip Apr 20, 2015
Patrick
US
2.0 / 5Fair
"Bathroom needs updates"
The bathroom was outdated and dirty. There are hair on the shower wall, the water doesn't go down and toilet smells. The bedroom is comfortable except there is dirty staw on the desk and the phone is not working The staff are friendly and the location is close to everything.
Genuine Expedia guest review
Other trip Apr 8, 2015
A Traveler
US
5.0 / 5Outstanding
"SUPERB EXPERIENCE"
This is an excellent and classy hotel with a reasonable price. The staff was superb, the food is amazing, and the room was very comfortable with a great city view. We would immediately choose this hotel when returning to Vancouver.
Genuine Expedia guest review
Other trip Apr 7, 2015
Ian
US
5.0 / 5Outstanding
"Great location. Great staff. Overall great stay."
Awesome restaurant near lobby. Great grand suites and worth the money. Amazing location as it is located in the middle of the city
Genuine Expedia guest review
Other trip Apr 6, 2015
Aaron & Nicole
US
5.0 / 5Outstanding
Great hotel, friendly staff, excellent location. The hotel restaurant is also highly recommended.
Genuine Expedia guest review
Other trip Apr 6, 2015
A Traveler
US
5.0 / 5Outstanding
"gem in the city"
bus tub stopper did not work. Tea was there complementary. That was nice for "British" Columbia image. But I needed a cup of coffee in the morning. Next morning, I get the coffee. That was nice. Everything else was perfect. Staff were extremely nice, knowledgeable, accurate in information giving and efficient.
Genuine Expedia guest review
Other trip Apr 3, 2015
masami
US
4.0 / 5Excellent
"No free perks"
Great room and location. Unfortunate Wi-Fi is not complimentary.
Genuine Hotels.com guest review
1 night romance trip Mar 22, 2015
Donald
US
5.0 / 5Outstanding
Great hotel, Good restaurants nearby including a neighborhood market. Staff very pleasant and helpful. Shopping within a block! Rooms very clean.
Genuine Expedia guest review
Other trip Mar 22, 2015
Carolann
US
4.0 / 5Excellent
"Overnight Stay"
The room was clean and adequate though not exceptional in any manner and a bit small. We were forced to wait beyond the 3:00 check-in time because there were no clean rooms ready. The hotel allowed patrons to walk through the lobby in bath robes on their way to the pool.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
3.0 / 5Good
"Very busy hotel in midtown"
Check in took a while as there were 10-12 couples ahead of us. The hotel is very pretty from the outside, and the lobby is attractive, if noisy. The bar is touted as the best in Vancouver, but it was so noisy on Saturday night that we did not dare go in. WiFi is not included, which was strange. Even in the business center, guests have to pay for use of the computer. The bed was very comfortable and the linens were delightful.
Genuine Expedia guest review
Other trip Mar 9, 2015
Traveler
US
4.0 / 5Excellent
"wonder hotel in the middle of the city!"
excellent service, excellent location, super lovely room with nice city view, great friendly staff from beginning to end, easy access into hotel whilst it is in a busy part of downtown vancouver; would highly recommend. great value!
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
peggy
US
3.0 / 5Good
"Overrated, dated hotel with mediocre service"
Arrived around 6:00 PM, just to find out that my room was not ready. Declined their offer to get an apartment. Front desk empasized their comementary coffee which is standard in every hotel after indicating that WiFi is extra and that self parking would be another $40. Although room was not adjacent to elevator noise was noticable. Ice machine was out of order and the comimentary coffee was not there. Room and facilities look outdared. It is a mediocre 3 star hotel at best. Save your money.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing staff"
The staff was ridiculously great. best I have experienced in Vancouver.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Business Trip Feb 2015"
Excellent all round hotel. Lovely facilities including gym, sauna and jacuzzi. Nice bars and little shop with great coffee. Staff excellent, from when I stepped out the taxi. We will be using regularly now. Location fabulous for downtown Vancouver.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great find & Stay in Vancouver"
I was traveling to Vancouver for a few days, I found this hotel on Expedia and really glad I did.
Genuine Expedia guest review
Other trip Feb 23, 2015
Liz
US
4.0 / 5Excellent
"Valentine's weekend at Sutton Place Hotel"
It took a LONG time to check in - the line was across the lobby so we stored our luggage and took our dog for a walk instead. Concierge was very helpful and friendly. Check in was slow. Overall a good stay - especially nice to find a place that takes our dog and is within walking distance to so many restaurants and shops.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
jiasong
US
3.0 / 5Good
Terrible parking space (It is a maze!). and they charged
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
Well appointed. Great location. Professional staff.
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Very friendly and professional staff especially the house keeping staff. I plan on visiting again.
Genuine Hotels.com guest review
2 night trip Feb 9, 2015
Linda
US
5.0 / 5Outstanding
"Supprising good suite,big and nice"
Two bedrooms,really comfortable and very nice staff willing to help. Great location, nearby food grocery store, very convenient
Genuine Expedia guest review
Other trip Feb 10, 2015
steven
US
4.0 / 5Excellent
"Nice hotel in a good location"
The hotel was nice and clean, but is obviously a bit older. Jets in the hot tub weren't very strong, and temp could have been hotter. The room was very nice, and the staff was wonderful. At nearly $40/night, parking was over-priced. The complimentary umbrellas were a nice touch.
Genuine Expedia guest review
Other trip Feb 8, 2015
Sarah
US
4.0 / 5Excellent
"Nice"
Stayed during the weekend to meet old friends and the hotel was lovely. The staff was super friendly. Will definitely recommend this place.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel centrally located"
The stay was great except for the front desk's treatment of us (third party purchasers) on arrival. Also, the additional fees for third party purchasers (expedia) were steep for parking and wifi.
Genuine Expedia guest review
Other trip Jan 22, 2015
expediastress
US
5.0 / 5Outstanding
"Highly recommend!"
This hotel is exceptional in accommodations and service! I highly recommend!
Genuine Hotels.com guest review
1 night business trip Jan 13, 2015
Marjorie
US
5.0 / 5Outstanding
"Stuff are very kind"
Their steam sauna is excellent.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Great location...pretty nice"
Room was a little tired... But OK. We'll stay there again.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
Had to stay in Vancouver for a conference. Sutton Place's prices are typical of others in this area, along Burrard and nearby, which are all a little pricy. But I got a good deal on Expedia, so it was at least a little less painful, if still not exactly cheap. That said, the hotel staff were great, the food in Boulevard (the lobby restaurant) was excellent (sometimes the wait staff seemed a little understaffed/slow, but still good). All in all, I'd recommend Sutton Place. It's not a phenomenal deal, but I did feel like I got exactly what I paid for. And an easy commute to and from the airport by taxi.
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Helpful staff great service, beautiful facilities"
Very convenient location, pleasant stay. Staff was wonderful, rooms tastefully decorated and very comfortable!
Genuine Expedia guest review
Other trip Jan 10, 2015
conference
US
5.0 / 5Outstanding
"Great deal on a beautiful hotel"
Picked up a night in Vancouver at this hotel for a steal on a seasonal special. Could not have been better - this hotel is beautiful, comfortable, has great staff, and is in a great location in downtown Vancouver. Highly recommend.
Genuine Hotels.com guest review
1 night trip with friends Jan 3, 2015
Christopher
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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