"Nice hotel downtown"
I loved everything about this hotel except housekeeping. The concierge service is exceptionally good. I was able to get some last minute tickets to a fabulous concert, the restaurant recommendations were exceptional, and the staff is very pleasant and welcoming. On the other hand, housekeeping was quite bad. The room was not dirty--after the first night's […] stay (I stayed five nights), the room never looked like it was made up! Nevertheless, I stayed five nights and plan to be back. I loved the location, the staff and even the restaurant at the hotel. Typically, I avoid hotel restaurants but this one has very good food and a lovely wine list. Read moreGenuine Expedia guest review
"Great hotel right by Robson shopping and dining."
We had a very lovely stay at this hotel. It was easy to find and had lots to do within walking distance from the hotel.Genuine Expedia guest review
"Excelllent central location"
Excellent service and hotel staff. Very helpful and attentive. Wonderful location. Short walk or cab ride to all downtown neighborhoods. Very comfortable rooms. The staff provides top notch service comparable to higher end hotels.Genuine Hotels.com guest review
"good restaurants close"
nice hotel. HVAC system a bit noisy either hot or coldGenuine Hotels.com guest review
Friendly staff, excellent service!Genuine Hotels.com guest review
"Simple said the hotel is tired"
I am shocked this hotel is rates 4.5 stars. bottom line if I had to sum it up - not worth the price and not clean. Do not under any circumstances stay in their apartments as they are worse than the regular rooms. The saving grace is the staff and location. The hotel itself shou be completely remodeled or rebuilt.Genuine Expedia guest review
"Lovely hotel in great city location"
Hotel is close to good restaurants and shopping. Hop on and off tourist bus outside the door. Friendly concierge- and helpful- Too bad wifi is expensive-#Genuine Expedia guest review
"Luxury in a downtown location."
We arrived after a 5 day trip to Denali and a 7 day cruise. And with colds. The hotel offered quiet, service and a pleasant ambiance. We liked that it was centrally located. The concierge was helpful. Service was good despite our checking in at the beginning of BC Days, a state holiday, about which we knew nothing.Genuine Expedia guest review
Everything was perfect. Beds were extremely comfortable. I'm picky about that.Genuine Expedia guest review
"Luxury Hotel with Attention to Details"
I greatly enjoyed my stay at Sutton place. The service was great. Check in and the valet were both quick and courteous. Housekeeping was attentive when they came by for turndown service, asked if we needed anything, and offered to bring ice or extra towels. The room amenities were nice. The robes were very soft, the bath amenities were high quality […] and they even included a little loofah. The honor snack and drink bar was was well stocked. The fitness center was exceptional. It's the best gym I've ever seen at a hotel. The only think that wasn't amazing was the TV remote, which was slow and occasionally unresponsive. Read moreGenuine Expedia guest review
This is a great hotel with a great location - steps to shopping and various kinds of nightlife and the staff was very helpful - even getting us into our room at 9am the day we arrived. Above and beyond.Genuine Hotels.com guest review
"More good than bad"
The bad parts: Self-parking and valet parking was the same price: $40/day. Internet was also pay-per-day at $15-$20/day and we kept losing our connection. The good parts: LOCATION! We were able to get everywhere by walking, from Chinatown to the beach. Anything you could possibly want is within walking distance. The staff is very friendly and helpful. […] The city view from our room was nice. The room was spacious. We didn't eat at their restaurant, but it was bustling and it looked beautiful. Pianist on site. So, despite the above-mentioned issues, it was well worth the stay! Read moreGenuine Hotels.com guest review
"Nice hotel but somewhat dated"
All in all this was a nice hotel. Somewhat dated in decor but it was clean and well-staffed. Our night there was pleasant.Genuine Expedia guest review
"Decent hotel within downtown"
Hotel staff is very pleasant. Other than that nothing much else that stand out.Genuine Expedia guest review
"A GREAT PLACE TO SPEND A WEEK!!"
I had heard great things about this hotel, but it was a surprise that they were true.. I don't think i have ever stayed at a hotel with such wonderful staff. From the minute i checked in, they took care of me so well, I didn't want to leave. From the front desk staff to my wonderful housekeeper in the mornings monday to friday (she's the best!!), I […] felt special. My first morning, I went down to the restaurant and was embarassed to say I was just there for coffee. No problem!!... The great hostesses sat me in a quiet area every morning and the serving staff is amazing. I love the coffee press pot that is placed on your table every time you sit down for breakfast. My only complaint would be that by the time the breakfast arrived, the toast was too cool to melt the butter.. Otherwise it was great. I would say that my only complaint about the room in general is that the plumbing is very slow. My sink was unable to drain quick enough so water backed up in it and the toilet was not very efficient. The shower was great but sometimes ran low on hot water. My Mon-Fri housekeeper that came by at night to roll down my bed was awesome as well and so accommodating. Overall it was one of the best hotel experiences I have ever had. Thanks Sutton Place. You made my vacation. Read moreGenuine Expedia guest review
"Great hotel and location"
Great hotel. Nice room, convenient location. Like all large cities, the parking is overpriced/expensive. Save yourself the expense and use cabs. You can walk to most places anyway. Does not have free Wifi which is inconvenient, but there is a Starbucks across the street. Does have laundry facilities for extended stays. Lots of "pride" and PDA on display […] in the city which requires some extra explaining during family travel. Read moreGenuine Hotels.com guest review
We just returned from Vancouver, we had an amazing time, what made it so perfect was the location of the Sutton Place! It was centrally located we could either walk or take public transportation. Staff was friendly, Sergio in the concierge was very helpful. At the end we found out they had a kiosk to get your airline tickets which printed out our boarding […] passes.., another kudos for Sutton Place!!! Read moreGenuine Expedia guest review
Centrally located in the Fisherman's Wharf. I am used to associating the name Radisson with elegance; this reminded me more of an old Best Western. No food, coffee, or cocktails, self parking only.Genuine Expedia guest review
"Charges for everything"
Our family of 3 stayed for 2 nights pre-cruise at this hotel. When we first arrived, they wanted to charge $30 for a rollaway bed for our child, even though our reservation was for 2 adults and 1 child. I had to pull out the confirmation to avoid this extra charge. They charge $40/day for parking/valet and even $1.50 per local call. There were 2 good […] things about this hotel: location was close to shopping downtown and the bell hop was very informative. I would not return to this hotel. We have stayed at more luxurious places and this wasn't luxury although everything was clean. The nickeling and diming was annoying. The lobby was noisy. We didn't find this place to be anything special. Read moreGenuine Expedia guest review
Best hotel experience ever. Great location, wonderful staff, didn't want to leave.Genuine Hotels.com guest review
Beautiful hotel, great new restaurant, superb service.Genuine Hotels.com guest review
"July 2014 wkend stay"
Great location. Duvet slips while sleeping- they quickly replaced. Shower stall is small and a little moldy. Parking is tight- a little chaotic at front door but all staff is nice and helpful. Again- great location just not a luxurious as it sounds...Genuine Expedia guest review
"Old world charm and comfort in trendy Vancouver"
I simply loved this hotel. I got a great weekend deal on an executive suite complete with living room, king bedroom, marble bath, and luxurious bathrobe--the works. The hotel compares favorably with The Huntington Hotel in San Francisco, CA, including spa and gym. I loved the city view, the fact that my room service breakfast tray was made of real wood, […] and the fact that there were separate bath mats for both the shower and the bathtub--that's the level of service, pampering, and attention to your comfort that you experience My bed was turned down nightly, and they even left chocolates the way they do at upscale European hotels. The food in the Boulevard restaurant was consistently excellent, and everyone was so friendly, thoughtful, and welcoming. I'm going to look for another package at this hotel as soon as possible. Read moreGenuine Expedia guest review
"Great hotel; great location!"
We loved this place. Probably helped that we were upgraded to an executive suite, but I think we would have loved it anyway. The room itself was great. Everyone we met was helpful and courteous. We had dinner at their new restaurant our last evening there, and that was wonderful. Oh, and I did I mention that it's in the heart of downtown? We will definitely […] return. Read moreGenuine Expedia guest review
"Great Place to stay, great location"
We arrived early at the hotel, and it was raining so we did not want to go out and explore Vancouver. So we went to the front desk and they checked us in. Also upgraded the room when we asked for a different type of room. Elaina was the front desk person who took care of us, she was very friendly and helpful when asked questions about Vancouver. The […] bell man was Holman who unloaded the car and brought the bags to the room – he was also very friendly and helpful with local directions. We got the room and it was a lovely room although a bit small about 12 x 14. The room had two queen beds, a table for one suitcase, the TV armoire, and a desk. There was a table between the beds but no individual reading lamps. The bedding is nice and soft and the mattress is firm, but not hard. There were plenty of pillows on each bed that were comfortable not the flimsy ones in some hotels. The towels in the bathroom were bath sheets, and think – but they were a little scratchy. The bathroom was adequate in size, with at tub/shower, toilet and vanity with 1 sink. Large mirror with lights on either side. No exhaust fan. We spent one night at this hotel and paid just over $120 which was the hotels.com rate which did not include internet or parking or breakfast. Read moreGenuine Hotels.com guest review
The hotel was just perfect in all waysGenuine Hotels.com guest review
"One night stay in Vancouver"
Everything was exceptional and at a fair price for this level of service. However, any charge for Internet connectivity (~$15.00 per day) and no coffee service in room would make us seek lodging elsewhere in the future. Losing repeat business to reap profit from these two low cost items, that are complementary at even to lowest cost competitors, is […] both surprising and insulting. It is a shame because we really enjoyed everything else about this beautiful and well run hotel. Service from everyone was so good we cannot single any of the staff as being above the rest, they were all absolutely top drawer. If you are not a computer geek or looking for coffee first thing in the morning, then we would highly recommend this fine establishment. Read moreGenuine Hotels.com guest review
"Great hotel- close to main shopping area."
Hotel is ideally located close to main downtoen shopping area, reataurants and clubs. Canada place (harbour) and city train station are walking distanceGenuine Expedia guest review
"Beautiful hotel ideally situated downtown"
Everything was smooth as silk! We arrived several hours before the 3 pm check in time, the staff offered us a room on a lower floor that was ready or the option to wait an hour for room with a view, we choose to wait, left our bags with the concierge and our car with the valet and spent the next several hours exploring Vancouver. Upon our return we […] were delighted to find that we had been given a lovely room on the 11th floor as promised earlier, our room faced the front of the hotel - excellent for people-watching! The king size bed was very comfortable with lovely linens and comfy pillows! We found the staff incredibly friendly, professional and lovely! The concierge was helpful in suggesting restaurants, we prefer hole in the wall authentic dining experiences and were not disappointed with the best sushi dinner we've had in years within walking distance of the hotel! We also tried the hotel's new restaurant Boulevard, while they are still working out a few kinks, the service was excellent, the portions very generous and the setting lovely! My daughter was delighted to spot several celebrities and even more to speak with our friendly waiter who was a UBC graduate and shared with her his experiences of the school and suggested fun things for us to do during our stay. Read moreGenuine Expedia guest review
A wonderful visit, marred only by the hotel's absurd policy of charging twenty dollars per day to use wifi. For such a well appointed hotel, that policy is pretty mean spirited. Hotel staff at the front desks were helpful, polite and efficient. I arrived exhausted from a flight across the Pacific and the reception desk found me a room without much of […] a wait, although I arrived early and the place was crowded. The location is superb. Read moreGenuine Expedia guest review
It was a beautiful hotel and close to everything.Genuine Expedia guest review
We had never been to Vancouver BC and had far too many hotel choices which made it very hard to choose a hotel. The Sutton Place Hotel was exceptional in every way. Our room was the largest room we have ever stayed in. The entire property was clean well kept. Location was ideal and the staff was top notch!Genuine Hotels.com guest review
最寄り駅から5分強でつく利便性の高い場所。 ホテルは清潔で窓からの景色はとてもよいです。 コンシェルジュは親切でカピラノ吊り橋や、スタンレー公園に行く際に、バスの乗り場を教えてもらったりしました。 Wi-Fiは15ドル/日だった気がします。有料です。 ディスカウント価格で泊まれたので値段に比して満足は非常に高かったです。Genuine Expedia guest review
Lovely hotel. Staff extremely helpful. Close to shopping and restaurants.Genuine Expedia guest review
"Central location hotel"
Very impressive hotel Clean, friendly staff The Grand Suite was awesomeGenuine Expedia guest review
This hotel is in the heart of downtown, so you're near a lot of restaurants, clubs and lounges, and stores. I stayed here when my brother was in town and it was beautiful. It's very classic and elegant, it reminded me of Harrison Hot Springs Resort.Genuine Expedia guest review
"Very good place to stay!"
We stayed here one night at the end of our Alaska cruise. ($6.00 cab fare from the terminal.) It was a very convenient location, just half a block away from Robson Street with good shopping and restaurants. Also, the Big Red bus (sightseeing) picked us up right in front of the hotel and dropped us off at all the popular sites to see. We bought our tickets […] from the concierge at the hotel. Everyone was very friendly and helpful and the room was very comfortable. My wife accidentally left a couple of articles of clothing in the room when we left, but the staff found it and are mailing it to us. I would definitely stay here again! Read moreGenuine Hotels.com guest review
View was OK but also saw a lot of roof top AC units & construction. In room bottle of spring H2O was $6.00 The Stop & Rob " store on the same block had the identical bottle for$1.59 Botton line - stay was expensive for the brief time we stayed.Genuine Hotels.com guest review
Very good location. Staff very friendly and helpful. Room was small and somewhat dated. Reasonably priced.Genuine Expedia guest review
"Quiet hotel in a great location"
The staff at the Sutton are friendly and professional. We slept well since the room was comfortable and quietGenuine Expedia guest review
"A nice Art Deco hotel in downtown Vancouver"
Very comfortable and inexpensive place to stay on Vancouver. Nice views of downtown, close to restaurants, entertainment, and cruise terminal.Genuine Expedia guest review
Great hotel in the heart is down town Vanciuver. This hotel is full of elegance yet warm and friendly. I recommend this hotel for business and pleasure and for the entire family.Genuine Expedia guest review
We will stay there again, we had a very pleasant stayGenuine Expedia guest review
The stay was fine. Very limited menu in the dining room due to renovation. Food was good but suffered sticker shock. The first of many to come on this trip.Genuine Hotels.com guest review
"Could not have asked for a better experience"
This hotel was absolutely beautiful, comfortable and had great (GREAT) concierge services. There were 2 people at the concierge desk and both had wonderful suggestions on where to eat, where to sightsee, where to go shopping. It really made our holiday. The hotel itself was walking distance from wonderful restaurants, sights and local tram stations […] . Read moreGenuine Hotels.com guest review
Fantastic hotel. Upon check in, we were advised that we were being UPGRADED. Our accommodations were in newly renovated section which was a 2-bedroom apartment suite with living room, dining room, full kitchen and bath and a half! What a wonderful way to be SPOILED before cruising the next day. WISH WE COULD HAVE TAKEN THIS ROOM ON THE CRUISE!Genuine Expedia guest review
"Nicely situated hotel"
I enjoyed my stay, the room was clean, albeit a bit small, however the location was great for us.Genuine Hotels.com guest review
We had problems with a faulty smoke detector. It alarmed throughout the morning intermittently and was as you can imagine, annoying. I imagined fireman bursting through the door any minute to a false alarm.Genuine Expedia guest review
"In the heart of downtown Vancouver"
Got an upgrade to a better floor Very friendly staff Got a spa pass for the day even after checking outGenuine Expedia guest review
"Great place to stay"
Wonderful location -- heart of downtown, westend. Staff was very helpful and the amenities were great. While the parking is a bit on the pricey side, still a good value.Genuine Hotels.com guest review
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