"Excellent choice for downtown Vancouver"
No complaints. Clean, elegant, very professional staff and helpful in every respect. They even have a currency exchange with no surcharge.Genuine Expedia guest review
"Very nice hotel. Downtown next to everything."
Very good experiance, stayed there on our way to our cruise. Had 2 great nites. Staff was friendly and helpfull.Genuine Expedia guest review
"Convenient downtown location"
Typical downtown chain hotel. Room was quite spacious, and view of city was beautiful. There were a few nicks on the furniture and the bathroom doorknob wobbled, but the room was clean and quiet. the bed was very, very comfortable. I'd stay there again, especially at the very reasonable price we got on an Internet special. We had lunch in the hotel […] restaurant. Quite pricey and two of our party of four did not get what was ordered. Read moreGenuine Expedia guest review
"Great location, good mattress, but dogs allowed."
Really nice hotel in a wonderful location. The bed was very comfortable. The only bad thing is that the hotel allows dogs in the rooms.Genuine Expedia guest review
"A place you can call home in Vancouver"
A place I will go back to and recommend to others.Genuine Hotels.com guest review
"First Class Hotel in the heart of Vancouver"
The Sutton Place Hotel is a first class, 4 star hotel with a fantastic location in the heart of downtown Vancouver. It is within walking distance of fine restaurants and bars. The lobby is beautiful and our room had a city view that was breathtaking at night with all the lights of the city!Genuine Expedia guest review
"They charge for wifi"
Everything was great except they charge a substantial daily fee for WiFi which is ridiculous considering how much they charge per night for the room.Genuine Hotels.com guest review
Choice of comforter used on bed a bit weird. Gets all bunched up in cover and constantly slides off bed to one side. Beds could be better generally. Other than that a great stay!Genuine Hotels.com guest review
The location of the hotel was ideal for our purposes; close to the cruise terminal and in the middle of things. I do wonder why less expensive hotels offer free internet and upscale hotels don't. This was no exception, though there was free wi-fi in the lobby. Charging $15/day for internet service is outrageous; hotel would make more money if they charge […] half of that or less. We also didn't eat at the hotel; there was a Starbucks across the street for a quick breakfast. Read moreGenuine Hotels.com guest review
"The Good, the Bad, and the NOT Ugly"
The hotel itself was fabulous! Gorgeous, high end, and luxurious. We've finally discovered that the more expensive the hotel, the fewer amenities it offers. Even water had to be purchased! No free coffee, etc. Expensive restaurant and NO SHUTTLE service! The rooms were beautiful, comfortable, and the bathrooms amazing!!!! I'd definitely recommend this […] to anyone who was staying in Vancouver. Read moreGenuine Expedia guest review
"Close to public transportation"
The hotel is beautiful not a far walk to the convention center and many dining options nearby.Genuine Expedia guest review
"The best thing about this hotel is the location."
It's located in the heart of Vancouver downtown, which is in close poximity of all major attractions. And there's food markt next block in case you need to buy snacks, bottle water, etc. The hotel is nice, I found the bed and linen to be of very high quality. I think over all, this is the best hotel choice for first time Vancouver visitors.Genuine Expedia guest review
Downtown Vancouver is great and this hotel is right there!!Genuine Hotels.com guest review
Location is ideal and many of the must-see places in town are within easy walking distance from hotel. Terrific accommodations, top-notch staff and customer service, and 5-star restaurant, what more need I say? I highly recommend The Sutton Place Hotel, and definitely, will stay here again.Genuine Hotels.com guest review
"Great Downtown location."
The best room of our trip. Had separate bedroom and sitting room with good view of Burrard St.Genuine Expedia guest review
"Best and Worst"
Everything seemed perfect from the start , very nice and beautiful hitel giving you the feeling of having just hit the lottery. They paid so much attention to details especislly inside the room. But not till they tell you that parking is $40 and regular internet is. &20. Do I have a choice? NO. I will recommend this hotel but with a warning . Location […] is perfect, roght in the heart of thr city's shopping and happening district. Perfect hotel, best hotel I've stayed in my life, but be ready to spend extra $50. Read moreGenuine Expedia guest review
Nice hotel, not new but well maintained, in the middle of downtown Vancouver. Walked most places and used the car for the suspension bridge and other trips outside the city. Expensive parking but don't know that anywhere else would have been cheaper.Genuine Hotels.com guest review
"Great Location, close to shopping and restaurants."
Great stay, hope to visit again soon.Genuine Hotels.com guest review
"Nice location and hotel near shopping area"
I went there for the half-marathon. The hotel was very close to the convention.Genuine Expedia guest review
Hotel is very nice in good location, but a bit dated. AC is very loud.Genuine Expedia guest review
"Rude Hotel Staff"
Hotel was very beautiful and the rooms were very nice. But the front desk staff was the worse customer service I have ever experienced. I had booked through Expedia a room with a King size bed or twin beds with a special request to request a King only. He basically told me that the room assigned is a twin beds and that they don't care what is put in […] special request. His comment made me wonder about any ADA request someone could have. Anyway, he spoke to me in a very rude tone and basically told me that this is it. I would not book here again. Read moreGenuine Expedia guest review
Good location. Excellent service and great suite at good price. Would like to stay here next time.Genuine Expedia guest review
Really liked my stay at the Sutton. Overall, a great hotel to spend the weekend in a great city. Will definitely go back.Genuine Hotels.com guest review
"Very nice but with a weird flaw"
This hotel has a lot of pluses: nice quiet room, ample counter space in the bathroom, extremely extremely helpful concierge, great downtown location. The weird flaw has to do with their air conditioning system. At 4:30 am I woke up because the air reeked of cigarettes, despite the hotel being non-smoking (or at least the part where we were booked). […] The smell was coming from the hallway, which at 4:30 am was deserted, so there was no one actually smoking in the vicinity. Cigarette smoke was somehow being pumped in by the air conditioning, and blowing into the room through the gap under the door. I stuffed a towel under my door to attempt to minimize it. If not for this, I would have rated "excellent" in all categories. Read moreGenuine Expedia guest review
"A pretty good experience."
Hotel is very nice, the only thing that I think these type of legacy high-end hotel are lacking is free wi-fi. Since the charge is already high, why not provide a free wi-fi ? Why still insist to make some extra $ and ask guest to pay for wi-fi, which is a basic services no matter where you go. Even across the street on Starbucks can do better than […] this. Beside the above, I will say it is a money-worth 4 stars hotel. Read moreGenuine Expedia guest review
We enjoyed our stay with you. Will be back. Beautiful hotel and staff.Genuine Hotels.com guest review
"Great hotel, Great location"
This is a very nice hotel. Even the restaurant was excellent, which is rarely the case for hotel restuarants. The chef was willing to create a cheese plate for us even though it wasn't on the menu. The hotel is centrally located in downtown Vancouver. It is within walking distance of several great restaurants such as Joe Forte's Seafood and Chop House […] (I highly recommend it). It is also within walking distance to Stanley Park, and just a block away from Robson Street (shopping district). The staff was excellent. Very polite and willing to take the time to answer our many questions. The rooms were quite spacious, with large bathrooms. I would stay here again. Read moreGenuine Expedia guest review
"Great EXCEPT location of the pool"
Great service. Slightly dated decor but overall nice hotel. BUT the location of the pool and exercise room is awful. They're in a separate tower than the guest rooms. To go from your room to the pool you have to: go down elevator to lobby, walk across lobby to go to the residential tower, take elevator up one floor, walk through the spa, and walk down […] a flight of stairs. The elevator in that tower was slow and constantly full at 2pm on a Saturday. There aren't stairs except for emergency stairs that lead outside from the spa. So after a relaxing hour in the pool my pregnant wife had to walk up a flight of stairs to wait 5-10 minutes for an elevator. The first one that came was full. The second was going up but we took it anyways and rode up to the 8th floor before going down to the lobby. Read moreGenuine Hotels.com guest review
"Heart of Vancouver"
Sutton Place is close to everything! Robson Street, Granville Island Market, hop a bus to the Sea Bus and head to North Vancouver. Drive or bicycle to Stanley Park. Pacific Centre Mall is walking distance, as are galleries, excellent restaurants and everything wonderful Vancouver has to offer is either walking distance or use their very efficient public […] transportation. Read moreGenuine Expedia guest review
"Enjoyed our Stay"
We had a great time staying here. The front desk service was exemplary as was the valet staff and maid service. We did wish that the concierge would have had a little more specific recommendations. While friendly, giving us feedback such as "if you go to Gastown, you'll find lots of restaurants to pick from" when we asked him for a recommendation, wasn't […] the most helpful. But, that's nitpicking! :) Overall, the hotel is beautiful; in our room some of the furnishings very much showed their age and wear, but that also somewhat added to the charm. The bottom line test for me is, "would I recommend this to a friend?" and the answer is "yes." Read moreGenuine Hotels.com guest review
We had a good time. Friendly staff and great spa.Genuine Expedia guest review
"Outstanding hotel and restaurant"
One of the finest places we have stayed. Hotel staff exceptional and restaurant very very good. One always stay here.Genuine Expedia guest review
"A perfect hotel experience"
Hotel was first class all of the way. In the centre of the city and very convenient. Will definitely consider staying here again when in Vancouver!Genuine Hotels.com guest review
Great hotel. Nice location, near everything. Did not feel it was very family friendly. But enjoyed the location and amenities.Genuine Hotels.com guest review
"Hotel was in a good neighborhood"
Within walking distance of excellent dining, shopping and entertainmentGenuine Expedia guest review
"Downtown Is Uptown"
The location, staff, and room were just what was hoped for.Genuine Expedia guest review
"Nice hotel downtown"
I loved everything about this hotel except housekeeping. The concierge service is exceptionally good. I was able to get some last minute tickets to a fabulous concert, the restaurant recommendations were exceptional, and the staff is very pleasant and welcoming. On the other hand, housekeeping was quite bad. The room was not dirty--after the first night's […] stay (I stayed five nights), the room never looked like it was made up! Nevertheless, I stayed five nights and plan to be back. I loved the location, the staff and even the restaurant at the hotel. Typically, I avoid hotel restaurants but this one has very good food and a lovely wine list. Read moreGenuine Expedia guest review
"Great hotel right by Robson shopping and dining."
We had a very lovely stay at this hotel. It was easy to find and had lots to do within walking distance from the hotel.Genuine Expedia guest review
"Excelllent central location"
Excellent service and hotel staff. Very helpful and attentive. Wonderful location. Short walk or cab ride to all downtown neighborhoods. Very comfortable rooms. The staff provides top notch service comparable to higher end hotels.Genuine Hotels.com guest review
"good restaurants close"
nice hotel. HVAC system a bit noisy either hot or coldGenuine Hotels.com guest review
Friendly staff, excellent service!Genuine Hotels.com guest review
"Simple said the hotel is tired"
I am shocked this hotel is rates 4.5 stars. bottom line if I had to sum it up - not worth the price and not clean. Do not under any circumstances stay in their apartments as they are worse than the regular rooms. The saving grace is the staff and location. The hotel itself shou be completely remodeled or rebuilt.Genuine Expedia guest review
"Lovely hotel in great city location"
Hotel is close to good restaurants and shopping. Hop on and off tourist bus outside the door. Friendly concierge- and helpful- Too bad wifi is expensive-#Genuine Expedia guest review
"Luxury in a downtown location."
We arrived after a 5 day trip to Denali and a 7 day cruise. And with colds. The hotel offered quiet, service and a pleasant ambiance. We liked that it was centrally located. The concierge was helpful. Service was good despite our checking in at the beginning of BC Days, a state holiday, about which we knew nothing.Genuine Expedia guest review
Everything was perfect. Beds were extremely comfortable. I'm picky about that.Genuine Expedia guest review
"Luxury Hotel with Attention to Details"
I greatly enjoyed my stay at Sutton place. The service was great. Check in and the valet were both quick and courteous. Housekeeping was attentive when they came by for turndown service, asked if we needed anything, and offered to bring ice or extra towels. The room amenities were nice. The robes were very soft, the bath amenities were high quality […] and they even included a little loofah. The honor snack and drink bar was was well stocked. The fitness center was exceptional. It's the best gym I've ever seen at a hotel. The only think that wasn't amazing was the TV remote, which was slow and occasionally unresponsive. Read moreGenuine Expedia guest review
This is a great hotel with a great location - steps to shopping and various kinds of nightlife and the staff was very helpful - even getting us into our room at 9am the day we arrived. Above and beyond.Genuine Hotels.com guest review
"More good than bad"
The bad parts: Self-parking and valet parking was the same price: $40/day. Internet was also pay-per-day at $15-$20/day and we kept losing our connection. The good parts: LOCATION! We were able to get everywhere by walking, from Chinatown to the beach. Anything you could possibly want is within walking distance. The staff is very friendly and helpful. […] The city view from our room was nice. The room was spacious. We didn't eat at their restaurant, but it was bustling and it looked beautiful. Pianist on site. So, despite the above-mentioned issues, it was well worth the stay! Read moreGenuine Hotels.com guest review
"Nice hotel but somewhat dated"
All in all this was a nice hotel. Somewhat dated in decor but it was clean and well-staffed. Our night there was pleasant.Genuine Expedia guest review
"Decent hotel within downtown"
Hotel staff is very pleasant. Other than that nothing much else that stand out.Genuine Expedia guest review
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