"Mitchell is the best front desk person ever!"
We checked in with the friendliest person, Mitchell! He was by himself filtering phone calls and two families checking in with a smile on his face. Once we were checked in and got to our room, we noticed that the refrigerator was not cold and the closet door was not opening Correctly. Mitchel sent a very nice maitance man to fix them at 8:30 pm. Crazy […] that there was someone there at that time to even look at it. The frig was fixed, but the closet door Eventually fell off in my arms!! Mitchell Apologized Profusely and had someone come up right away to fix it. We will be back for sure, just because of your Mitchell. Thank you! Read moreGenuine Hotels.com guest review
"As expected at a bit higher price than normal"
We were on our way home in So. Cal. from a visit to Napa/Sonoma valleys and needed an overnight stay. A last minute decision to spend the night in San Louis Obispo, rather than press on to Santa Barbara, landed us in this Holiday Express. While recently renovated and in good and clean order (typical of newer HIE hotels which we trust for just this type […] of overnight stays), the last minute price was a bit higher than usual. This combined with getting the last room, next to an elevator and the immediately next to the reception area plus a pool outside the window, did not make for the most restul of stops. Otherwise, the hotel and room were very clean, the staff was helpful and the breakfast was classic with plenty of space and offerings. Good parking, good and complimentary wifi connection. A couple of restaurants are available across the street, with a 10% discount offered at one of them, a Scottish/Irish pub with great hamburgers and lots of interesting boutique beers. Will stay again if pressed for time, though the HIE in Santa Maria is just as good, only 27 miles away and much less expensive. Read moreGenuine Hotels.com guest review
"home away home"
Excellent service! Feel comfortable and relaxing. Best free breakfast buffet. Good deal.Genuine Hotels.com guest review
Really nice quiet and relaxing I was expecting what I had seen online but its nicer than that. You can definitely tell it's been upgraded wich is great!Genuine Hotels.com guest review
Perfect location for attending the street fair, enjoying the wineries, and just general R7R.Genuine Hotels.com guest review
"Great hotel for the price!"
Very straightforward for a HIE - this hotel fits their lean (but comfortable) model. Outstanding staff. Great place for a business traveler.Genuine Expedia guest review
Good hotelGenuine Hotels.com guest review
very nice and clean.. Highy reccomendGenuine Hotels.com guest review
The only problem I had was when I requested a handicapped room I was tokd that they only come with 1 queen bed. My husband is 6'7", he can not fit on a queen bed. All hotels that I have stayed at have either 2 queens or 1 king bed. I just wished they had Kings in the handicapped.Genuine Hotels.com guest review
"Great customer service"
Clean tidy. A little wear and tear but manageable. Extremely good customer service. Very polite. They even brought a microwave to our room to heat milk for our youngest.Genuine Hotels.com guest review
"Close in to downtown"
Hotel was renovated older facility with some maintenance issues. Some mold in the bathroom tile grout, all the instructions wiped off AC unit, hot water takes forever to get to sinks and old musty stairwells. For exactly the same price you can stay at one of the new suite hotels off the 101 freeway. Trade off is you can't walk to downtown from those. […] This was not first stay in SLO and in the hotels in this more convenient neighborhood. From that past experience this is about the same or even better than others in this price range. So your choices are pay more or be at a less convenient location or live with compromise. SLO is a great town though and well worth the trip. Read moreGenuine Hotels.com guest review
Hotel was ok beds were very comfortable, bathrooms need much tlc!! OverpricedGenuine Hotels.com guest review
"Service with a smile"
Staff was very helpful and friendly, asking if we were being served well and offering suggestions for local dining and attractions. If we asked for anything, they were quick to respond.Genuine Expedia guest review
"Mom and Daughter Trip"
My wife and daughter were traveling alone and they were very satisfied with their room and always feel safe at the Holiday Inn Express. They enjoyed the room and noted its cleanliness. It was a great trip from what they told me.Genuine Expedia guest review
"Safe and clean hotel"
The hotel was super clean and staff very nice. The free coffee in the morning was not so good, don't bother. Check-in and check-out was easy. I was told the pool would be heated by the expedia rep and it wasn't but at least the jazcuzzi was heated. I felt safe there since you need a key card to get into the building and would stay there again.Genuine Expedia guest review
Holiday Inn Express was a perfect place to stay. Clean rooms. Amazing customer service, and great breakfast. I will defiantly stay here again.Genuine Hotels.com guest review
"Close to Downtown and Cal Poly"
Stay there again no question. Very Freindly staff.Genuine Hotels.com guest review
They used to have in-room movies but for some reason they discontinued it. TV had limited channels (I.e. no Syfy) to boot. Neighborhood was noisy and sound carries through walls and from outside (loud music from nearby apartment). Worst was the stench Sunday morning in the hallway and lobby. Apparently is was some sort of cheese blended into their eggs. […] Amazing. It smelled like someone barfed. Only positive was the location near CalPoly. Last stay there! Read moreGenuine Hotels.com guest review
Functional and useful for a 2 day stay and convenient to downtown SLOGenuine Hotels.com guest review
"Great Hotel for Cal Poly Parents"
Close to Cal Poly, cheap, comfortable, clean, convineient. Overall, good.Genuine Expedia guest review
"Most Expensive Bad Hotel I've Ever Paid For"
They wouldn't let us check in before 3PM (as if ALL the rooms are finished cleaning at the same time). Our wedding was at 4pm, so that doens't leave much time for myself and my girlfriend to get ready. It took forever to get a cab (but we should have called earlier i guess?). I feel bad for the guy at the desk while we were waiting for our cab...he […] prepaid for a 2 queen room, but the hotel overbooked and could only offer him a 1 king room. They don't offer cots or roll aways, just blankets and pillows. Looks like he and his buddy will be cuddling all night...It was just TOO MUCH to pay for that quality. If you are thinking about booking here, do yourself a favor and spend an extra $20/night and go to the Madonna Inn or anywhere else. Read moreGenuine Hotels.com guest review
"Equal distance to CalPoly and Downtown"
Not walkable to either location, but quick drive to either.Genuine Hotels.com guest review
The hotel is in a good location, nice layout for rooms. Generally, it is good lodging for trips, when going through and don't want any hassles.Genuine Expedia guest review
You could hear every time the person above us was walking. The shower temp could not be regulated well.Genuine Hotels.com guest review
It would be nice if the hotel had a shuttle service to and from the Amtrak depot. No taxis at the depot, so we had a 13-block walk in 80-degree heat and humidity. Only demerit I would give the hotel was that we did NOT receive our little welcome package as Priority Club guests even though our membership was a matter of fact with the man behind the counter […] when we checked in. I had to ask for the package the next morning. It had been available all along, but... Read moreGenuine Hotels.com guest review
"Easy freeway access - close to Cal Poly"
Very nice and clean overall.Genuine Hotels.com guest review
"Close to Cal Poly"
Comfortable and great serviceGenuine Hotels.com guest review
"Stay quiet all the time...."
I know this is not a new hotel; but I guess it is time for them to renew entire hotel. We have 2 kids(2y&8y) and came here as our family trip. We were relatively quiet, but we had to walk like a mouse during our stay, since we were told to be quiet. If you come here with younger kids, you may want to consider to stay at other hotel.Genuine Hotels.com guest review
"Our one night stay"
I got the room for its rate and location. Older building, older rooms, older features. Thankfully, front desk people were helpful. We got late check out even though we didn't need it in the end, and we received help on how to turn our air conditioner off (believe it or not none of the buttons worked and I had to trip it from the power cord--probably […] not ideal for most guests). The room did what we needed for the one night; however, I don't think we'd return there! Read moreGenuine Hotels.com guest review
"decent- not spectacular"
All the basic amenities were there. No frills, but clean. Nothing to get excited about. No major complaints.Genuine Hotels.com guest review
"Easy to get to location"
The staff was very friendly. Hotel was well kept. Room was very clean, updated and comfortable.Genuine Hotels.com guest review
Great hotel and very friendly service. Arrived late but no problem confirming a late check-in. Just a quick overnight but evening and morning front desk people were very helpfuil and friendly. The morning free breakfast buffet was a great way to start the day. Very close to the university in town. Would definately stay here again.Genuine Hotels.com guest review
The hotel was very nice and clean.Genuine Hotels.com guest review
"Great proximity to Cal Poly and the downtown area"
The hotel was very nice and in a perfect location to meet my daughter who is attending Cal Poly. The staff was very friendly and helpful. They went out of their way to make me feel important and comfortable. The beds were comfortable and the rooms very clean. I would stay there again.Genuine Expedia guest review
"Great stay in SLO"
Helpful, friendly front desk staff. I came w/ my son for a football camp and stayed fro one night. We had to leave very early for camp and was going to drive back 4 hours after camp. I asked if we could come back for a dip in the pool and freshen up and Amy obliged. We didn't end up using the pool but it was great to be able to freshen up in the lobby […] restrooms. Read moreGenuine Expedia guest review
"Good, but relatively expensive"
The service and property were on par with what I expect from a Holiday Inn Express. However, the pricing was completely wrong. On the same trip, I stayed at a Doubletree in downtown L.A. that was much better in service, amenities, and condition. yet I paid substantially less. I would have expected this hotel to have been significantly cheaper than a […] Doubletree. Read moreGenuine Hotels.com guest review
"Very friendly staff"
Lauren at the front desk made us feel right at home.Genuine Hotels.com guest review
"Not far from wedding venue"
It was very pleasant. The only complaint would be that we could here the people directly above us walking around each morning very early and it woke us up. They were very loud!Genuine Hotels.com guest review
Thinest walls EVER! I could hear everyones conversation as they walked by. I could hear the room above us, as they stomped around. I will never stay here againGenuine Hotels.com guest review
"right price for our budget"
Nothing to write home about, but not bad either. A comfortable if lack-luster stay. Would stay there again.Genuine Hotels.com guest review
No problems good experienceGenuine Hotels.com guest review
Bring your swim suit for the Spa and Swimming Pool!!Genuine Expedia guest review
"Holiday Inn Express SLO"
Nice and clean room, helpful staff, only negative was my wife wasn't happy with the bedGenuine Hotels.com guest review
This hotel is quite large and the rooms most distance from the lobby (like ours) had a weak to non-existent wireless Internet connection. I had to sit in the lobby each time I wanted to use my laptop.Genuine Hotels.com guest review
"Everything good except for Breakfast..."
Omlette portion of breakfast should be either removed or improved. They look like half moon frisbee discs and don't taste much better. Coffee was very good!Genuine Expedia guest review
"Passing through San Luis Obispo"
Excellent location. Friendly staff and nice room. Good breakfast included in rate.Genuine Expedia guest review
"Holiday Inn Express SLO"
This hotel was clean, but some things in the housekeeping department (VERY minor) had been overlooked. The batteries in the remote control for the tv were dead, and the toilet paper roll had no tp left - I replaced it, but it's prob the last thing you want to do when you check in to a hotel room. Front desk friendly and helpful; they called 20 minutes […] after I checked in to make sure everything was ok. GREAT location close to restaurants and shops and Cal Poly. Read moreGenuine Expedia guest review
This is a great hotel near Cal Poly and downtown SLO. We used the hot tub which was very nice. The front desk staff was nice and very responsive to any request. Great breakfast included. The only downside was the shower which was difficult to use but everything else was terrific!Genuine Hotels.com guest review
"We couldn't use our toilet the next morning!"
Initially we were very happy with our experience at the Holiday Inn Express in San Luis Obispo. The pool and jacuzzi were clean and lovely and in view of the surrounding hillsides. The included breakfast was hearty with bacon, scrambled eggs and cinnamon buns among the choices. Our beds were clean and comfy. But we woke up the next morning to find that […] our toilet was backed up and unusable. When my husband went to the concierge to ask for it to be fixed, they said that nobody there could fix it because it was a special low flow toilet and they didn't have a maintenance person there on Sunday. We weren't offered any compensation for our troubles and were told we could use the public restroom in the lobby if needed. My husband tried to fix the toilet himself to no avail. For the price we paid to stay here this should not have happened. I wouldn't stay here again. Read moreGenuine Hotels.com guest review
The hallways are blaw. The carpet could be changed and some nice pictures or softness to be added to hallways.Genuine Hotels.com guest review
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