All hotels in Cologne, Germany
1 room, 2 adults
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Magnusstr. 20CologneNW50672Germany, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 159 reviews)

  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Food
    Delicious food
  • Wellness Area
    Great wellness & sports facilities
  • WiFi
    Bad internet service
  • Pool
    Bad pool
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4.0 / 5Excellent
"Good spot"
Excellent place to stay . Convenient to everything downtown. Definitely would stay here again.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear James, wow- thank you for your excellent feedback. It is a pleasure to hear that you had a nice stay with us. We look forward to your next visit to Cologne. Eva Weinkauf- Front Office
2 night business trip Jan 19, 2016
James
US
4.0 / 5Excellent
"Great locatin"
Close to everything we wanted to see. Parking garage was well lit and had no issues. The breakfast was very good. Hotel staff was knowledgeable and helpful.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Scott, Thank you for your nice review. We are pleased that you enjoyed your stay with us and we hope to welcoming you soon with us again. Kind regards Marlice Jeschonnek Front Office
2 night family trip Dec 26, 2015
Scott
US
5.0 / 5Outstanding
"Perfect for the Occasion"
It was close to the Cologne Chatheral yet far enough that it was away from all the crowds
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Waterloo, thank you very much for your good review. We are pleased that we were able to convince you of us and we are looking forward to your next visit! Kind regards Marlice Jeschonnek Front Office
2 night family trip Dec 18, 2015
William
US
3.0 / 5Good
Room had the potential to be a business class room, but broken phone, burned out bulb on desk lamp, lack of a top sheet in mild winter, and noise in a backside room made it not feel like a business class room. Staff fixed the bulb and provided a top sheet, but experience was disappointing. Staff was excellent and compensated us by calling the Hamburg Lindner and getting us a better room. So overall, not a good stay but satisfied with the result.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear Guest, Thanks for the feedback on your stay. In order not only to maintain the usual high standard Lindner upright, but to improve ourselves constantly, we are as dependent on your feedback. We will talk to the responsible authorities in order to improve this in the future. We look forward to welcoming you soon with us again! Kind regards Marlice Jeschonnek Front Office
Other trip Dec 15, 2015
A Traveler
US
5.0 / 5Outstanding
Great service and great room! Worth upgrading to first class since you have to pay separately for parking, breakfast and wifi. The first class room includes it all! Only cost us 30 extra euro and worth it! The lounge gives you free beer and food that comes with the first class room.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Wow - a wonderful review and a great rating. Thanks a lot. We are happy that you enjoyed the First Class Arrangemant and especially the service at the First Class Lounge. We look forward to welcoming you again. Yours sincerely.
1 night romance trip Jul 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel close to everything"
I had a good experiencie, the hotel is great and has a good staff
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Thats wonderful! Thank you so much for this amazing review and your positive feedback. We look forward to welcoming you again.
Other trip Jun 23, 2015
Alejandro
US
4.0 / 5Excellent
"Kent, Soccer Fan"
It was a nice surprise to find a hotel so nice near the soccer stadium. It was only a short tram ride and my son and I were watching the US National team play the German National team.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Hi Kent, we are happy that you and your son enjoyed the stay with us as well as the soccer game. I know, the US team has won...! We would love to welcome you if you visit Cologne again. Best regards.
Other trip Jun 16, 2015
Liz
US
4.0 / 5Excellent
Ventilation in the bathroom was very bad.
Genuine Venere guest review
Other trip Jun 3, 2015
A Traveler
US
1.0 / 5Poor
Loud Dirty Unfriendly Arrogant Unprofessional Loud Loud Loud Loud
Genuine Expedia guest review
Other trip Mar 29, 2015
A Traveler
US
3.0 / 5Good
"Ben"
No free wifi anywhere, not even the lobby.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Hi Jonathan, we understand your critizism. We work intensivly on this issue, together with our provider and hope to solve it in the nearby future.
3 night business trip Mar 23, 2015
Jonathan
US
4.0 / 5Excellent
"Great Location! Wifi way too expensive"
Great hotel in a great location. The Wifi was over $50 for my 2 day stay which is outrageously expensive.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear guest, we are very happy that you enjoyed your stay and especially the location. Your criticism about the Wifi cost is noted for coming negotiations with the providing company. Best regards. Liane, Guest Relations Manger.
2 night trip Oct 21, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient hotel"
First trip to Cologne, hotel is located downtown Cologne, not far from train station (main) and Cathedral (walk distance). Breakfast is nice. Internet is expensive. On Sunday, no restaurant open including Hotel, you can only ask for room service or eat in the bar.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear guest, We thank you for your visit and your comment. It's great to learn, that you enjoyed your stay with us. Additionally we will check your hint concerning the opening time of the restaurant, especially as this is generally open daily until 10.30pm. We look forward to welcoming you again. Best regards, Liane Ruebenach, Guest Relations Manager.
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"nice hotel but very high charge for parking , wifi"
good location , nuce room , good stuf But the price of parking and wifi be more expansive than one night stay in the hotel this days most of the hitel give wifi for free
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear guest, thanks a lot for your visit and for your feedback, we very much appreciate. We noted your critical points like Wifi and parking costs and will consider both points for new negotiations with the provider/owner. Thanks for takting the time & best regards. Liane, Guest Relations Manager.
Other trip Apr 16, 2014
Paz
US
4.0 / 5Excellent
"Good hotel if discounted"
Overall, room was nice and a decent value with my 4 night stay "special discount". Without this substantial percentage discount, I feel the hotel is overpriced for what you get. No breakfast included and no free internet anywhere. 15 euros a day for internet is overpriced and should be factored into when doing cost comparisons. Main downside of my hotel experience is I lost my Blackberry. I know I sent emails from my room using this work device and it is highly unlikely I would have taken it with me while touring the town. I recall leaving it on the bedside table as Germany is very safe in general . When I reported my loss to the Front Desk, they said they would check with housekeeping and casually called back saying they did not find anything. For a Four Star hotel, there is NO hotel safe. Lesson learned, always use caution and lock up all items of value or importance.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear John, Thank you very much for your stay with us in December and for your feedback. We hope you had a great time in Cologne and at the Christmas Markets. At the same time we are sorry to learn that you are unhappy with our general pricing and - more important - we are very sorry that you lost your Blackberry. We searched for it but didn't found it neither in the room nor anywhere else. Probably it was lost somewhere else? Nevertheless we understand your disappointment but also hope for your acceptance. Best regards.
4 night trip Dec 19, 2013
John L., Frequent world traveler
US
5.0 / 5Outstanding
Don't typically complete reviews for unremarkable stays, but felt compelled to do so in this instance. What a gem!!! Amazing deal, for very reasonable money. Highly recommend upgrading your stay to include Club access (lounge access, with snacks, drinks throughout), Internet costs refunded at check out, complimentary breakfast, etc. A very comfortable room, all mod cons and spacious. Highly, highly recommended. Thank you Hotels.com and Linder Hotels.
Genuine Hotels.com guest review
Other trip May 9, 2013
Conor
US
4.0 / 5Excellent
"Nice Hotel, Walking distance to the Dom"
Friendly helpful staff, good location. Room was a reasonable price for the quality. However parking was 25 euro per day and breakfast was 24 euro if not included. Overall nice place I would stay again.
Genuine Hotels.com guest review
3 night business trip Apr 25, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Nice Hotel close to centre."
Great location! Alot of outside noise at back of hotel, but hotel moved our room without fuss! Hotel and staff great! Breakfast was an amazing choice! Only disappointment was no tea and coffee facilities in room!
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear Michelley, Thanks for your nice review . We will be your motivating praise to the colleagues. We would be pleased if you re- book on your next trip to the Eifel one of the hotels . Best Regards Marlice Jeschonnek Front Office
Other trip Jan 7, 2016
Michelley
GB
5.0 / 5Outstanding
bath Tiles had mould between them at the tap end, the floor tiles had mould marks on the floor as you walked in , toilet paper was like cardboard . Heating system worked but not good enough as it was cold one night turn the temperature up and it made no difference just more fan noise.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Catherine, Thanks you for taking the time to make your stay with us to evaluate. Too bad you were not satisfied with your stay with us. We are always grateful for constructive criticism - we would like to eventually improve our service and optimize thus. Please speak to our colleagues in the future the reception around the clock so that we can take care of your concerns directly. We would like to again welcome us in the future to you our product to fully convince! Kind regards Marlice Jeschonnek Front Office
4 night business trip Nov 23, 2015
CATHERINE
GB
5.0 / 5Outstanding
"Best hotel I've stayed at"
Best hotel I have ever stayed in for a great price. First class lounge was so good and always kept clean with fantastic food always on offer. If I ever come back to Cologne I would definitely stay here! Recommend it to anybody
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Gary, We thank you for your positive feedback. It is a pleasure for us that you were completely satisfied with us and your stay fit and we are looking forward to your next visit. Kind regards Marlice Jeschonnek Front Office
2 night romance trip Oct 31, 2015
Gary
GB
4.0 / 5Excellent
"Great for city centre"
Hotel was great staff very helpful we ask barman fo good local place to eat and directed us to great place next to the hotel very good all round atmosphere food beer and very great value for money
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear John, many thanks for your great reply of your stay with us. It makes us proud and happy when we read feedbacks like yours. It would be a pleasure for us to welcome you again as soon as possible with kind regards
Other trip Oct 19, 2015
john
GB
5.0 / 5Outstanding
"Great Hotel"
Great experience for a romantic weekend with the girlfriend would recommend to anyone
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2015
Kyle
IE
5.0 / 5Outstanding
Hotel very handy for underground station as its only around the corner. Staff all very friendly and helpful. Room was immaculate and beds very comfortable.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Christopher, thank you so much for your wonderful rating and for your comments. We will forward them to our team. It was a pleasure to host you. We look forward to welcoming you again. Best regards.
2 night trip Jul 11, 2015
CHRISTOPHER
GB
4.0 / 5Excellent
"Cologne FESPA"
Great City centre location for either business or pleasure. Easy walk to the cathedral near the river or stay local and enjoy a variety of restaurants. Don't miss the micro brewery at the back of the hotel. Food adn beer excellent.
Genuine Expedia guest review
Other trip May 28, 2015
Rob
GB
3.0 / 5Good
"Ok but not good"
it was ok but not good.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Cesar, thanks for your stay and your comment. We are sorry that your stay was just ok but not good. If you could give us the chance we will try everything in order to fulfil your expectations next time.
2 night trip May 22, 2015
Cesar
CA
4.0 / 5Excellent
"Good business hotel"
Stayed here for 2 nights. Room and bed comfortable. Free wifi when you are Lindner loyalty member - good enough for FaceTime video calls. Didn't try breakfast - used Starbucks around the corner. Bar comfortable and good service
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Hi Anthony, thanks for your feedback and your visit. We are happy that you enjoyed your stay and our services. Hope to see you again.
2 night business trip Mar 17, 2015
Anthony
GB
4.0 / 5Excellent
"Comment"
Everything was fine but its the first time in the 21st century that wifi is paid in hotels
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Thanks for your stay and very good review! For the next negotiations with our internet provider we will consider your hint!
2 night business trip Jan 23, 2015
FADY
GB
4.0 / 5Excellent
"New Years break"
Lovely hotel, in a really good location, walking distance to everything!
Genuine Expedia guest review
Other trip Jan 4, 2015
sarah
GB
5.0 / 5Outstanding
"Very central hotel"
The hotel did what it said on the tin, the hotel was great for all the Christmas markets, was friendly , clean and very welcoming. We had booked a first class room and were very pleased with the facilities
Genuine Expedia guest review
Other trip Dec 8, 2014
Jan
GB
4.0 / 5Excellent
"Nice hotel but not close to the DOM/Hauptbahnof..."
The hotel was very nice and in an area where there are lot of shops and restaurant. Only thing it is not close to DOM/Cologne Hauptbahnof as advertised (1.5kms away) though there is a U-bahn connection. I found the breakfast to be very expensive (24 Euros) and preferred a Starbucks just around the corner :).
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Raghuram, thank you for your rating. We are sorry that you feel the distance to the main train station/cathedral with 1,1km is not really close and the breakfast too expensive. But of course we accept your point of view and are happy that you enjoyed everything else.
5 night business trip Nov 9, 2014
Raghuram
GB
4.0 / 5Excellent
"Nice hotel near to all the local amenities"
nice hotel comfortable room. only grumble 26 euro's for breakfast is a bit steep and 20 euro's for a Continental one ??when starbucks was 50 yards away. but would stay again.
Genuine Expedia guest review
Other trip May 23, 2014
Joe Ibrahim
GB
3.0 / 5Good
"Book Ends"
Best Meal in a Hotel Room ever. Worst Disabled Facility of this particular trip. Fortunately the local Museums had adequate Disabled Toilet Facilities.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Sir, thank you very much for your feedback and visit. We noted your positive as well as your negative comment and take this point very seriously - although we are not able to change the disabled facilities in the nearby future. Thanks again & best regards. Liane, Guest Relations Manager.
2 night trip Apr 18, 2014
Book Ends
GB
2.0 / 5Fair
"Central Location"
Location was close to centre. Room good, best in room service meal we ever had. Worst disabled bathroom facility the whole of this European trip. Could not use bath/shower, WC & WHB a pain to use. Without our travelling emergency accessories we would not have coped with personal hygiene. Fortunately local Museum had very good Disabled WC. Although location is central, beware this area is party town. Friday/Saturday they party until gone 5am in the morning outside your window.
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
Book Ends
GB
4.0 / 5Excellent
"Pleasant stay with pricey extras"
The room was pleasant, the personnel friendly and the overall vibe of the hotel was very enjoyable overall. As the weather was fantastic we had a beautiful week in Colgne. On the downside I found the location opposite a parking garage is not optimal but that did not detract from the overall feeling. The high cost for internet access (no free zone, even in the lounge) was a major irritation - especially since it was free at the nearest Starbucks 50m down the road. The costs were waived against joining the hotel's frequent traveler program which I find a rather dubious practice. Also the cost of breakfast was outrageous.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear guest, we are very happy that you spent a pleasant weekend in Cologne. And of course we are glad that you enjoyed the stay with us. Additionally, we accept and understand your criticism concerning the WLan charge. Please be assured that the advantages of the membership program are serious. Again, thanks for your feedback & best regards, Liane, Guest Relations Manager.
5 night romance trip Mar 10, 2014
JoLil
ZA
5.0 / 5Outstanding
"Excellent hotel"
Only ten minute walk to the cathedral and the main shopping area. As well as the bars and restaurants
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear guest, thank you very much for your visit and your excellent rating! Wonderful to learn that you enjoyed especially the location. Best regards, Liane Ruebenach, Guest Relations Manager.
Other trip Mar 4, 2014
A Traveler
GB
5.0 / 5Outstanding
"Perfectly placed hotel."
Lovely hotel, clean modern rooms, less than 10 minutes walk from cathedral and old town, few minutes walk from restaurant and bars. Didn't eat in hotel so can't comment on food but bar drinks and snacks excellent. Would definitely return.
Genuine Expedia guest review
Other trip Feb 17, 2014
Helen
GB
4.0 / 5Excellent
"Very nice hotel, close to all amenities"
had a wonderful time staying at this hotel, friendly and helpful staff.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear guest, That's great! We are happy to learn that you had a wonderful time. Thank you so much for your kind feedback and your stay with us. Kind regards, Liane Ruebenach, Guest Relations Manager.
Other trip Feb 4, 2014
A Traveler
AU
3.0 / 5Good
"Outdated"
The hotel is fairly outdated, looks like the last time it was renovated was in the early 2000s. The staff is very friendly, the buffet breakfast was pretty good! The only thing... no free wifi! Such a disappointment.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Alex, Thanks a lot for your visit and your constructive feedback we do appreciate. You negative and positive comments are recorded and we already work on both negative points. Thus we hope to welcome you again. Best regards, Liane Ruebenach, Guest Relations Manager.
4 night business trip Jan 12, 2014
Alex
CA
4.0 / 5Excellent
"Family Hotel"
The rooms were large clean and comfortable. The bar and restaurant were excellent to just relax in and talk quietly with other hotel guests or the staff who were always willing to talk about your travels or their own international experiences, creating a friendly welcoming atmosphere. The hop-on hop-off bus stops in front of the hotel for convenient sightseeing of the city including Cologne Cathedral. This is a great way to quickly see the city and decide on further adventures.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear David, we thank you very much for your visit and your very nice comment. It's wonderful to learn that you enjoyed the stay in Cologne and in our hotel. Seasonal greetings & best regards.
Other trip Dec 21, 2013
David
AU
4.0 / 5Excellent
"Nice hotel, near to Friesenplatz U-Bahn station"
Stayed three nights on a trip to see the Christmas markets in Cologne and Bonn. Would recommend as it is a nice hotel in a good location.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear Simon, we thank you very much for your visit and your comment. We are happy to learn that you enjoyed your stay with us and that you spent a great time at the Christmas markets in Cologne and Bonn. Best regars. Liane Ruebenach, Guest Relations Manager.
Other trip Dec 12, 2013
Simon
GB
4.0 / 5Excellent
"Good Hotel, well located"
Lovely hotel with a good location and helpful staff. Located in a rather quite street its still near the city center for sight seeing and shopping as well as near plenty of bars and places to eat that offer a huge amount of choice in where to go.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear Kevin, thanks a lot for your really nice comment. For us it's great to learn that you experienced a wonderful time in Cologne and in our hotel. We look forward to welcoming you again and remain meanwhile with our best regards, Liane Ruebenach, Guest Relations Manager.
Other trip Nov 18, 2013
Kevin
GB
5.0 / 5Outstanding
"great value"
Realy friendly and clean plus good location and great food
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Kevin, Thank you very much for your positive comment and of course for staying with us. We are happy that you enjoyed your time with us and that you appreciated our services. We look forward to welcoming you again & remain with best regards. Liane Ruebenach, Guest Relations Manager.
2 night trip Oct 11, 2013
kevin flynn
GB
5.0 / 5Outstanding
"great location"
Wow -impressive hotel in a great location just 10 min walk from the centre of Cologne & 2 minutes form the underground. The staff were extremely helpful and polite. Plenty of restaurants in the locality. The only disappointment was the cost of breakfast - a whopping E26 but there were lots of local cafes serving great breakfasts.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear guest, Thanks a lot for staying with us, your great rating and your honest comments. We are very happy that you appreciated especially our team and the location. The criticism concerning the breakfast rate is notated, thanks for this information. Best regards, Liane Ruebenach, Guest Relations Manager.
4 night trip Sep 26, 2013
Suze
GB
4.0 / 5Excellent
"Good location for city's shops, restaurants etc"
Staff were very welcoming, and our room , and particularly the bed, was extremely comfortable. Only criticism was that the breakfast seemed rather pricey, also, it being a business hotel, we were surprised it did not offer free, or cheaper, wifi.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Dear John, Thank you very much for your stay with us and for rating our hotel. It is great to learn you enjoyed our services. We accept your ciricism concerning the breakfast and Wifi costs and will consider this information for our next calculations respectively for the next negotiations with the provider. Best regards, Liane Ruebenach, Guest Relations Manager.
Other trip Sep 30, 2013
John
GB
3.0 / 5Good
"complaint"
I stayed in the hotel 4 days (4-8 June), after booking via your 'hotels.com' service and came back home yesterday. In the middle of my stay I was approached by the hotel and was told - to my great surprise- to pay extra for breakfasts. I explained that Bed&Breakfast is standard in every hotel I took for the last 20 years of my business tours, and I payed for it as a standard. They showed me that in the Lindner internet site it is said explicitly that 'breakfasts are excluded' and refused to acknowledge that you (and your site) - as there representative - did not give any warning about it ( not even in the confirmation letter you sent me). Thel Managment said: "go to the agent that sold you our room and complain there"(!)- refusing to admit that you are 'the front' of Lindner. So I had to pay 24 euro for a breakfast. please explain. I will recommend not to use Lindner's by anybody.
Genuine Hotels.com guest review
4 night business trip Jun 4, 2013
A Traveler
IL

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
火車站旁,十分方便! 職員親切有禮,樂於協助!
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
尊敬的客户 感谢您抽出宝贵时间查看您的逗留时间。 我们很高兴,你是我们的服务zufireden。我们很高兴有您的反馈给团队。 我们将很高兴与我们再次欢迎你! 来自科隆的问候 Marlice耶顺内克 前厅
3 night trip with friends Mar 27, 2016
A Traveler
HK
1.0 / 5Poor
"Disaster"
This was a disaster. The hotel stay was pre-paid but when checking in, the lady at the reception stated that it wasn't, after asking her to re-check, she admitted it was pre-paid and asked for authorization hold on my credit card for 73 € (50 € safety - for what? hotel was pre-paid.. and 23€ taxes). When checking out, the same lady charged my card for 14€ taxes. Yes, she said, it was a mistake to charge 23€ taxes. She didn't apologized but got really frustrated. 4 stars hotel and the staff don't even apologize when making mistakes... Btw my credit card is still charged for 73€ even I got the bill from the hotel for 14€ taxes. They forgot to remove authorization said lady in bank. Can you believe???? The other thing is sauna with opening hrs 9:00 am - 23:00 pm. When we tried to use it at 16:00 pm it was closed. We asked in the reception, they adviced to turn it on, it will take only 15 min they said. We did but it didn't work. Came back to the reception, they promised to send someone to fix this. Wait 15-20 min they said. After 30 min the sauna still wasn't on. We came up to the reception again and notified on this. They promised again to fix but we needed to go to an appointment in the city so I really don't know if they managed to fix at from the 3. try. Pls stay away from this hotel. It is not worth your money.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Svetlana, thank you for taking the time to let us know your opinion about your stay with us .We are very sorry that you have not made better experiences with us. Your opinion will help us to learn from this situation and to improve ourselves. We are working on it to let our guests missing anything. Here we have met neither your nor our quality standards! For this, we would like to like to apologize to you. We will sensitize our colleagues again based on your review. We hope to soon welcome you with us again! Sincerely, Eva Weinkauf
3 night romance trip Mar 17, 2016
Svetlana
NO
4.0 / 5Excellent
"Bra hotel med nära till allt"
Bra hotell Nära till allt Bra kommunala förbindelser
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Kära Magnus, tack för din bra feedback. Vi är mycket glada över att de har tillbringat underbara dagar med oss. Vi ser fram emot ett återvändande besök så mycket. Vänliga hälsningar, Eva Weinkauf Front Office
2 night business trip Jan 15, 2016
Magnus
SE
2.0 / 5Fair
"Camere care"
Buona posizione rispetto al centro. Servizi ( WI-FI e 1.colazione) carissimi. Rapporto qualità/prezzo deludente: camere un po' vetuste e con scarsa pulizia, bagno compreso. Moquette con chiari segni di "stanchezza".Frigo bar : solo una bottiglia d'acqua. Se desiderate altro, andate a cercare i distributori automatici che non sono a tutti piani. Se avete la camera al 1. piano, preparatevi a rassettare il bar che sta subito alle 2 di notte.
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Gentile Cliente, la ringrazio molto di aver preso il tempo e di riferire in dettaglio delle vostre esperienze. Accettiamo la vostra critica nella loro interezza e sono passati già dopo le vostre misure di fuoriuscita nei modi per migliorare i servizi in camera. Per la pulizia inadeguata vorremmo chiedere scusa. Qui abbiamo rispettato né il tuo né i nostri standard di qualità. Saremo lieti di darvi il benvenuto di nuovo con noi presto. Saluti da Colonia,
Other trip Jan 7, 2016
Lauren
IT
3.0 / 5Good
"OK but nothing more"
The staff members at the hotel were great, in particular the front office staff. The bar-keeper and the staff members at the lounge upstairs were also OK but could have paid more attention. I had booked a business suite, which turned out to be two regular rooms where the wall in-between had been taken down and the bed in one room had been replaced with a sofa group. The bath-room was just an ordinary bath-room from one of the rooms - nothing suite-alike. There was a lot of space for me, both in the room and in the bed - but the room was outdated. The carpet looked old and dusty, the power outlets were not very comfortably placed in the room for charging and working on electronic devices, and the room gave a "worn-out" feeling. The room had access to the lounge on the fifth floor, which had good food and OK wine - but it was a bit too crowded (too few staff members for the amount of guests). All in all, it was an OK stay but it was not really worth the extra costs compared to a regular room.
Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza
Dear Christoffer, Thank you for taking the time to send us your opinion about your stay with us. Although we regret that you have not made any better experiences with us, helping us to learn your judgment and to help us make improvements. We are working on it to let our guests be missing anything. We hope for a second chance to win back your trust and will do our best so that you can make the same good experience with us, as other! Kind regards Marlice Jeschonnek Front Office
1 night trip Oct 24, 2015
Christoffer
NO
4.0 / 5Excellent
"ZENTRALLAGE"
ICH WAR GESCHÄFTLICH UNTERWEGS UND MESSE BESUCH WAR ALLES WÜNDERBAR ICH KANN NUR SAGEN KANN ICH WEITER EMPFELEN M F G
Genuine Expedia guest review
Response by Lindner Hotel City Plaza
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben um unser Hotel zu bewerten. Es freut uns, dass wir Ihnen einen tollen Aufenthalt bereiten konnten. Wir hoffen Sie auch weiterhin von uns überzeugen zu können und freuen uns auf Ihren nächsten Besuch! Herzliche Grüße
Other trip Oct 13, 2015
A Traveler
DE
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