"Good but the restaurant needs a little attention"
The staff were fantastic apart from the restaurant staff. I ordered soup which was delivered with no spoon, and the waiter forgot the bread for the table as well. When the waiter cleared our starter plates he asked if we wanted dessert, and we explained that we had main courses coming as well. We then waited nearly an hour for the main course and when […] we asked where it was we were told that the kitchen was just making it. Saying this, the food was very good and excellently presented, it was just a shame the service let it down. Read moreGenuine Expedia guest review
"Renaissance Koeln Hotel -clean, comfortable and quiet"
We were on the sixth floor, right outside the lift on the road side but still we couldn't hear a thing. The beds are those type that you sink into and sleep immediately. The service was traditionally German, efficient! The only downside if you make it, is the distance from the Christmas Markets but in reality they were only a few U bahn stops. We are […] already co-ordinating the next trip to Koln. I would like the comparison of Christmas merriment compared to a normal day. Read moreGenuine Expedia guest review
Very nice comfortable hotel. excellent breakfast. Good value club lounge with tea coffee 24hrs per day plus beer & wine from 17.50Genuine Expedia guest review
Very well presented hotel just 10 minutes walk from the Cathedral and just a stones throw from the tube in case it is raining (Which it did a lot!) We arrived at the hotel to be greeted by very friendly reception staff who told us we had booked the 'club' package, this was a nice surprise as we had not paid extra for this through expedia! This included […] a high floor room, free Wifi, a free Pay TV movie per day and access to the club lounge where free drinks & food could be had. The room was a good size and had a king bed and all the things you expect including a god sized bathroom and nice shower. Would definitely recommend for anyone holidaying in Cologne, nice hotel in a good location and very well priced for the experience. Read moreGenuine Expedia guest review
"Better than expected"
The hotel is a bit away from the city centre. Having said that, it is a mere 10 minutes walk to the Cologne Dome but this could be a problem for some people. The hotel itself is nicely appointed and staff were friendly and helpful. However, there is quite a bit of noise from the road with some people who have obviously had too much gluwein and overzealous […] German drivers. Also for a five stars hotel, I think it is disappointing that the hotel does not provide a free Wi-Fi connection. Overall, we would recommed this hotel and would be happy to stay there again. But it would be a good idea to have ear plugs or rooms away from the main road. Read moreGenuine Expedia guest review
"Not even close to 5 stars"
The decor and facilities are great, the beds are incredibly comfortable, but it was the service and cost of extras that really let this hotel down. We arrived in the evening and were treated with almost disdain at the restaurant for not having a reservation, even though we could clearly see four empty tables and the restaurant was open for another […] couple of hours. The veal chop was good but overcooked and the serrano-wrapped monkfish was so overcooked you could have used it as a squash ball. Service was very sloppy and we actually had to ask for a dessert menu at which point the same waitress that 'greeted' us seemed stunned that we might even want one. The bar is expensive, even more than expected for a 5 star and a spirit and mixer will set you back 10-12 euros. The bar staff are very friendly and know their drinks, but unfortunately there are more tables than staff to cover them; when we popped in for a nightcap on the Saturday night I had to go and order drinks after waiting 15 minutes for table service and 25 minutes after that I had to complain that we still hadn't had them. A few other tables were similarly unimpressed and it was clear that two staff were not enough. Wireless internet is available at 15 euros a day - I didnt bother at that price. The pool and sauna are free to use but I didn't have the opportunity so couldn't comment. I would stay again but would certainly never consider paying full price - you really do not get what you pay for here. Read moreGenuine Expedia guest review
"comfortable and attractive hotel in a good location"
I got this as a package with the Club Lounge, which we made pretty good use of - drinks before going out of an evening and we had coffee and cakes in the afternoon. The hotel has an attractive and welcoming entrance which was tastfully decorated for Christmas. The room was a reasonable, but not large, size and although not luxourious, it was comfortable […] and well furnished. Breakfast - good selection of all the usual stuff and reasonable quality. We didn't try the pool or sauna, but the pool looked nice, though rather small, that is typical of a hotel pool. My one gripe is that the bath robe provided had a large hole in it! After the first night, i left the robe out on the bed with the hole on display but it wasn't replaced. The hotel is well located and we were able to walk to anything we wanted to see including the Christmas markets. Read moreGenuine Expedia guest review
"More than happy!"
I will look for this brand of hotel in the future as my first choice. The hotel did all they could to make our stay the best. We had several additional requests which were all accomodated. If I were gonig to Cologne in the near future I wouldn't go anywhere else!Genuine Expedia guest review
Large, airy, comfortable and clean room with all facilities and conveniences one would expect from a 4 star hotel. Efficient, friendly and helpful staff.Genuine Expedia guest review
"Will go back again"
This is a first class hotel, the facilities are excellent. Only issues, The hot breakfast is not hot. It stands too long & hardens off. The eggs benedict, better left alone. They need to cook less & more often. The description of only a few minutes walk from the Dom/ Hof incorrect. It takes 10-15 minutes at best.Genuine Expedia guest review
"Christmas in Cologne, fantastic!"
The Renaissance Hotel in Cologne provided a fantastic stay for a reasonable price considering the quality of the hotel and service provided. Our room was lovely and very comfortable, the staff were friendly and extremely helpful, breakfast was great and the whole experience made our stay in Cologne! The club lounge was an added benefit too, a nice place […] to have a quiet drink in the evening. Read moreGenuine Expedia guest review
"Good base for Christmas markets"
We thoroughly enjoyed our stay at this hotel. The staff were friendly and helpful. Breakfast was extremely varied and plentiful although the cooked food could have been a little hotter. It was a convenient 10 minute walk to the cathedral and Christmas market areas. We thought the hotel was excellent value for money.Genuine Expedia guest review
Wonderful hotel, great location, helpful staff, amazing to stay on club level, very nice indeed. Great rooms, tasteful, comfortable, modern. Near to everything. Perfect.Genuine Expedia guest review
"great hotel, would definitely recommend"
we used this hotel as a base to visit the Xmas markets around Koln. it was very comfortable and in a good location for bars and places to eat. breakfast was included for us with the club room package and was very good in the restaurant. unfortunately the club room was a bit hit or miss - there were no times telling you what time food was available from […] and too and sometimes there were many drinks available either. Also alcoholic drinks were only available in the evening and was only beer and wine. i would stay again but wouldnt bother with the club room. Read moreGenuine Expedia guest review
"excellent hotel in Cologne"
The staff are all friendly and speak English. The buffet breakfast is brilliant and you can eat all you want. The Hotel is in the main area for restaurants and close to the major shopping district. Only a 10 minute walk to the cathedral and old quarter. The hop on hop off bus tour picks up at the hotel every 15 minutes giving a tour of Cologne on both […] banks of the Rhine. My only disappointment was that the pool was too small to swim and the Sauna is mixed and naked! Read moreGenuine Expedia guest review
Decided to walk from the Train station to the Hotel and it was a comfortable fifteen minutes. My wife and I were treated very well and with warm efficiency by the reception staff, they seemed to understand the purpose of our visit and were nicely informative. The room was adequately spacious, clean, well laid out and comfortable. Mini Bar was well stocked […] but I never touch those things anyway. Bathroom OK, no complaints, everything functioned perfectly. Forgot to pack my swimming trunks and my training gear, otherwise would have spent some time in the pool and gym and sauna, which were not fantastic but good enough. We had the "All American" breakfast which was excelent and kept hunger at bay for the whole of the day. Television only had three English stations, "CCN" on which the volume couldn't be heared, "BBC entertainment" which had poor picture quality, and "BBC news", which was good. The choice of "pay for" movies was poor and expensive at ten euro each. But we don't whatch much tele anyway. Overall my wife and I were very happy with this Hotel and would use it again if we travel that way. Found the room got a bit too warm at night, so slept with window part open. Read moreGenuine Expedia guest review
great hotel,beds were very comfortable, staff were very helpful, only 1 complaint the swimming pool was too cold .Genuine Expedia guest review
Very nice hotel with all required facilities and good location for business and pleasure. Friendly and helpful staff.Genuine Expedia guest review
"Good location, friendly staff and good service"
My partner and I thoroughly enjoyed our stay. It was situated in a good location within a 15 minute walking distance of the Cathedral and railway station plus you could easily walk to all the Christmas markets. Our room was an excellent size. Breakfast buffet was very good. We had dinner at the hotel one evening during our stay and that too was very […] good. We stayed three nights and didn't have any complaints at all. If we went back to Cologne we would definitely use this hotel again. Read moreGenuine Expedia guest review
Helpful, friendly and accommodating staff. A personal welcome and small treats throughout the stay topped it off. Fantastic restaurant for both breakfast and evening meal. Very close to the U-Bahn, and within walking distance of the main sights and shopping areas. Highly recommended, a bonus that this hotel was on offer otherwise would have been a little […] pricey for us. Read moreGenuine Expedia guest review
"Friendly and helpful"
Friendly and helpful staff who all spoke good English. We were club class and thr lounge was comfortable providing snacks and drinks for free. The evening snacks could easily be a meal and included beer or wine. The hotel was about 10 minutes from the cathedral and station so well placed.Genuine Expedia guest review
"What a treat!"
Booked quite late for a treat before Christmas to experience the German Markets. Had a fantastic time! Arrived late Friday night, but greeted warmly by Receptionist. Room extremely comfortable with a magnificent view of the Dom. We had access to the Club Loung which was an unexpected bonus, providing hot/cold drinks refreshments 24/7. The location was […] great for all the Marlets, everything was within 10 - 15 mins walking distance. Would definitely stay again & recccommend. Read moreGenuine Expedia guest review
This hotel is in a very nice area of Cologne, too far to walk to the centre and the Dom but only two stops on the Tube which is very clean,safe and on time. The Hotel is very nice and the Staff are very friendly, helpful and speak excellent English. The room we had was a decent size with a King size bed which was very comfortable, as were the pillows. […] The only down side, for us Scots, was that the whole Hotel was too warm but some people will like that. We had a great time at the Christmas markets and would recommend Nov/Dec in Cologne and in this Hotel. Read moreGenuine Expedia guest review
"Fab Fab Fab"
We stayed here for a 3 night break. Room was clean and a fairly standard Twin size. Beds were very comfortable. Hair dryer provided was great - not the usual tiny bathroom hair dryer - this one meant business! Staff were attentive and knowledgeable with good English. We took advantage of cocktail happy hour and enjoyed half price cocktails in the hotel […] bar before setting off out for the evenings. The hotel is a 10 minute walk from the Dom (Cathedral) one way, and a 5 min walk to the other side of the town the other way so ideally located. The only issue we had, which is not the hotels fault, was a disturb night of sleep on the Saturday due to party goers enjoying the weekend outside til the wee small hours. That said, would definitely stay here again. Read moreGenuine Expedia guest review
the hotel staff were excellant,the hotel itself was excellant,cannot fault one thing about this hotelGenuine Expedia guest review
"A nice hotel and good for the xmas markets and shopping alike"
We found the hotel staff very friendly, check-in was quick and informative, and the whole place was modern and very clean. The hotel is situated a 10-15 minute walk from the Dom and the xmas market there, however, its also only about 10 minutes from the other xmas market at Raindeer Platz and another 10 to NeuMarkt, plus its handy for the shops - so […] a reasonably central location. We stayed in a Club Room which was very clean and comfortable, although a little too hot. Opening the windows and turning off the radiator in the bathroom solved the problem. The club lounge served free snacks all day and free alcohol between 18:00 and 23:00 which was a nice place to call before going out - but got a little busy at times. Breakfast was tasty with a very good selection of cold meats and a hot buffet. All in all, we enjoyed our weekend at the Renaissance- its a nice hotel with friendly people in a good location. I would stay there again anytime and highly recommend it. Read moreGenuine Expedia guest review
had a fantastic time, most place within easy walking distance, hotel was very nice, would really reccomend.Genuine Expedia guest review
"Great Hotel !!!! fantastic extras with expedia"
Nice hotel, friendly staff and very polite. It was a very nice surprise to find that as part of my booking with Expedia that we had access to the club lounge, fantastic extra. Breakfast included and what a spread. Highly recommended.Genuine Expedia guest review
Clean, comfortable, very efficient and friendly staff.Genuine Expedia guest review
"Good around hotel!"
A great hotel within walking distance of all major attractions. The breakfast buffet is very good with a wide selection of food available. The beds are really comfortable and very welcoming after a day in the city.Genuine Expedia guest review
Alles hat gepasst, werde wieder kommen und würde das Hotel auch empfehlenGenuine Hotels.com guest review
Response by Lindner Hotel City Plaza Lieber Gast, Danke sehr für Ihre Bewertung und Ihren Besuch. Schön, dass alles gepasst hat und Sie uns wieder besuchen und empfehlen möchten - das freut uns wirklich sehr. Somit: hoffentlich bis bald wieder im Lindner Hotel City Plaza & alles Gute! Liane Ruebenach, Guest Relations Manager.
Wir nächtigten vom 20.04-21.04.2014 in Ihrem Hotel! Ich meldete mich am 20.04.2014 an der Rezeption an und gab dem Servicemitarbeiter zuverstehen,daß wir schon mehrfach bei Ihnen übernachtet haben.Er sagte ohne Kreditkarte kann er mich nicht anmelden Order vom Chef!Wir diskutierten hin und her Ich war drauf und dran dieses Hotel wieder zuverlassen bekam […] Ich doch mit ,daß die neben mir stehenden Gäste ähnliche Probleme hatten. Ich fand diese Angelegenheit bei mir und demanderen Gast wurde sehr zähfließend gelöst(nach langen Erklärungen des Mitarbeiters).Schade ist eigentl.ein hübsches Hotel!Wir kommen sehr viel in Hotels rum in Deutschland selbst in Leipzig hat man in der heutigen Zeit von Datenspeicherungen gehört nur in Ihrem Hause wurde mir gesagt eigentl.darf Ich Sie ohne Vorkasse nicht auf das Zimmer lassen! Ich bekomme beim Metzger auch zuerst die Wurst dann gehe Ich erst zur Kasse! Ist eigentl. logisch oder wie sehen Sie das malvon der Seite eines Gastes? Read moreGenuine Hotels.com guest review
Response by Lindner Hotel City Plaza Lieber Gast, vielen Dank für Ihren Besuch und Ihre Nachricht. Wir verstehen Ihre Kritik und können Ihre Meinung absolut nachvollziehen. Jedoch bitten wir auch um Ihr Verständnis dafür, dass bei uns sowie in den meisten internationalen Hotels bei Anreise nach einer Kreditkarte gefragt wird. Dies dient ausschießlich der Zahlungsgarantie, eine Abrechnung erfolgt erst bei Abreise. Da wir generell keine Kreditkarten Nummern speichern, müssen diese neu eingelesen werden - leider auch, wenn Sie schon einmal bei uns oder in einem anderen Lindner Hotel übernachtet haben. Bitte entschuldigen Sie die Umstände, aber es dient auch der Sicherheit Ihrer Daten. Herzlichen Dank & mit freundlichem Gruß. Liane Ruebenach, Guest Relations Manager.
"business good hotel"
nice hotelGenuine Hotels.com guest review
Response by Lindner Hotel City Plaza Thank you very much & kind regards. Liane. Guest Relations Manager.
Nice hotel, easy access to Subway just around the corner, quiet and good beds! What more do you need?Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Dear guest, wow, wonderful - we are happy that you experienced a great time in Cologne and in our hotel. Thanks for your amazing feedback - we appreciate it! Best regards, Liane, Guest Relations Manager.
"Lage ist verkehrsgünstigste,"
Trotz der günstigen Lage zum Zentrum ist es ein ruhiger Aufenthalt gewesen.Genuine Expedia guest review
Response by Lindner Hotel City Plaza Lieber Gast, vielen Dank für Ihre gute Bewertung und Ihren Kommentar. Schön, dass Sie einen ruhigen, angenehmen Aufenthalt bei uns verbrachten. Hoffentlich bis bald & mit freundlichem Gruß. Liane Ruebenach, Guest Relations Manager.
"Indicaciones exactas de los servicios ofertados."
El Hotel esta bien ubicado, el personal es amable y muy atento. Pero no son muy específicos en los servicios ofertados:me refiero exactamente a Wifi y Spa. En general es recomendable z buena relacion calidad precio.Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Dear guest, Gracias por su visita! ... And thank you for your feedback, we do appreciate. Saludos cordiales, Liane Ruebenach, Guest Relations Manager.
"Super Hotel direkt am Dom"
Ideal für ein städtetrip! Super nettes und freundliches personalGenuine Expedia guest review
Response by Lindner Hotel City Plaza Lieber Gast, ganz herzlichen Dank für Ihre tolle Bewertung - und natürlich für Ihren Besuch. Wir freuen uns, dass Sie eine wunderbare Zeit in Köln verbrachten. Hoffentlich bis bald & mit freundlichem Gruß. Liane Ruebenach, Guest Relations Manager.
Het enige min- punt is dat er overal tapijt aanwezig is.Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Thank you very much for your great feedback & your visit.
"goede lokatie t.o.z. van centrum"
uitstekend hotel, prijs kwaliteit zeer goede verhouding. vriendelijk baliepersoneel restaurant: goede keuken voor redelijk geldGenuine Expedia guest review
Response by Lindner Hotel City Plaza Thank you for this positive rating and your visit. Best regards. Liane.
Das Hotel befindet sich in Topplage !, Zimmer könnten mal wieder Renovierung vertragen, aber sonst Topp.Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Vielen Dank für Ihr Feedback. Auch in 2014 sind weitere Modernisierungen - auch im Zimmerbereich - geplant. Wir freuen uns, Ihnen diese zu präsentieren. Bis dahin alles Gute. Liane Ruebenach.
"Zeer goed centraal gelegen hotel"
Geen modern hotel, wel erg centraal gelegen. Heb de first class kamer als erg handig ervaren vanwege de toegang tot eindeloos koffie/thee en drankjes (en snoep :-)). Ook ontbijt was in de first class lounge rustig en ontspannen. Wifi werkte ook uitstekend en zat gelukkig (gezien de prijs) bij de kamer inbegrepen.Genuine Expedia guest review
Response by Lindner Hotel City Plaza Dear Jacob, Thank you very much for your visit and your positive rating. It is great to learn that you enjoyed your stay and especially the First Class category and its benefits. Hope to see you again. Best regards from Cologne, Liane Ruebenach, Guest Relations Manager.
"Net hotel maar.."
Netjes en schoon hotel. Goede locatie en vriendelijke medewerkers. Helaas is €14 per dag voor internet veel te duur, en was restaurant 1 avond afgesloten i.v.m. boeking, waardoor je alleen van kleine kaart en zittend bij de bar kon eten. Koffie voor onderweg is leuke extra ontbijtservice, maar de dag dat ik dit wou was de koffie koud om 7:15!Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Dear guest, Thank you very much for your frank and honest feedback and your stay with us. We appreciate your positive comments and also do apologize for the cold coffee to go. Additionally we are sorry that one evening the restaurant was fully booked. Nevertheless we hope to welcome you soon again. Best regards, Liane Ruebenach, Guest Relations Manager.
"Schönes, zentral gelegenes Hotel."
Hotel zur Gamescom gebucht - Messenah, daher sehr, sehr toll. Freundliches Personal, toller Aufenthalt.Genuine Expedia guest review
Response by Lindner Hotel City Plaza Lieber Gast, vielen Dank für Ihren Besuch bei uns und Ihr tolles Feedback. Schön, dass es Ihnen gefallen hat und Sie somit einen erfolgreichen Köln Aufenthalt hatten. Alles Gute und hoffentlich bis zur nächsten Gamescom. LIane Ruebenach, Guest Relations Manager.
"tolles Hotel für Städtetripp"
zentrale Lage, nettes Personal, schönes Zimmer, Parkgebühr ab 10h 25€ leider zu teuerGenuine Expedia guest review
Response by Lindner Hotel City Plaza Sehr geehrter Gast, vielen Dank für Ihre Wertung und Ihren Besuch im Lindner Hotel City Plaza. Wir freuen uns sehr über Ihr Lob, verstehen aber auch Ihre Kritik bezüglich der Parkgebühr. Es würde uns freuen, Sie dennoch wieder zu begrüßen. Alles Gute & mit freundlichem Gruß, Liane Ruebenach, Guest Relations Manager.
"Toll um Köln zu erkunden"
Super lag Sehr nettes Personal Perfekter Preis über ExpediaGenuine Expedia guest review
Response by Lindner Hotel City Plaza Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im Lindner Hotel City Plaza und dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Es freut uns sehr, dass Sie sich bei uns wohlfühlten und eine tolle Zeit in Köln verbrachten. Hoffentlich bis bald, herzlichen Gruß, Liane Ruebenach, Guest Relations Manager.
Ruhig, und trotzdem mitten in der Stadt! Sehr gepflegt, leider war der Wellness Bereich noch nicht fertig.Genuine Expedia guest review
Sehr angenehm - freundliches und kompetentes Personal, alles sehr gut organisiert. Ideale Lage für Shopping und Unternehmungen.Genuine Hotels.com guest review
Kamer waren net, ontbijt zeker meer dan voldoende. Toch zou ik iets meer betalen en Pullman Cologne in dezelfde straat nemen. Paar misverstanden in het hotel die op onprofessionele wijze werden opgelost.Genuine Hotels.com guest review
"Great location for shopping, eating, night life."
The location of the hotel was perfect for the event I was attending and within walking distance to good restaurants, shops, and night life. The design of the lobby is appealing to the eyes (comfortable) and invites you to lounge. The hotel is quiet and clean. The staff (check in) is friendly and attentive. Despite being located on a busy road, my […] room was rather quiet and the bed(s) are very comfortable. I recommend this hotel and would certainly stay here again. Dislike: Despite getting confirmation for a king size bed, I got a room with 2 (separated) double beds. I let that one go as the hotel was full. One of the bed sheets had a small hole in it and was not replaced. I accepted it since my sleep was not disrupted. What I find unacceptable is that for today's standards Wi-Fi should be free to your guests. Charging 15 euros per day is rediculous!!! It appears to be the case with most hotels in the center of Cologne. I recommend you check with your local provider what service they offer abroad, e.g. x amount of data, x text messages, and x mins of call for x euros/dollars. Read moreGenuine Expedia guest review
Very good location, good standard and service. Pricy wifi. Liked it very much. Subway 200 m.Genuine Hotels.com guest review
Response by Lindner Hotel City Plaza Dear guest, thank you very much for your kind feedback and of course for your stay with us. We are happy you enjoyed the time in Cologne. Thanks & best regards.Liane Ruebenach, Guest Relations Manager.
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