"great amenities but customer service needs work"
It was a nice stay till the last hour of our stay.Chose this hotel because of the reviews & the indoor pool & hot tub.For the most part we were very pleased.We had our two small children with us.The pool was awesome.Just the perfect temp.Loved the little kiddie pool portion.Only problem we had was that despite it being posted everywhere that check out […] was at 12 noon.They shut off our keys at 10:30 & we couldnt get back into our room(at 11am) after being down at the pool.Not cool when you or your small kids are cold & wet and have to stand in the hall way waiting for the problem to be resolved .When we asked why they did it ,they acted dumb & kind of rude.Tried to say they didnt have control over it or that it was probably a cell phone that did it.(had two key card and the one was always in the room on the counter and never near a cell phone -yet it to was shut off too so that blows that excuse out of the water ) Just felt like we were being lied to & rushed out when it does say we have till noon to be out.They didnt seem to care.I know that the maids have to get rooms cleaned as soon as possible but that is no reason to be pushy .We had planned to go back to room,shower & get our stuff & leave by noon or sooner- which we did do.But there was no reason to shut the cards off before that point -otherwise it does cause these kinds of problems.For the money we paid we wanted to take advantage of the pool as much as possible. Read moreGenuine Hotels.com guest review
"nice hotel that could use some tweaks"
My room was very nice, however it showed some age to it. There was some markings on the wall paper and another spot the paper was peeling and there was a crack along the seams that went through the room. However, the problems did not make the room seem uncomfortable in the middle of winter.Genuine Expedia guest review
"Ringing in the New Year!"
We just wanted a room for the night for New Years that had an indoor pool for our child to swim. This hotel was excellent for that. Clean and nice, pool was warm, staff was friendly, towels were replenished by staff as necessary, even the other guests were all nice. It was ideal for our little one because there is a little wading/pool built into the […] bigger pool that helped him feel comfortable before coming into larger area with us. It would have been nice if the staff had informed us voluntarily that they were extending the checkout time till 2pm for everyone so that we didn't have to call and ask about it. Overall, it was a great stay and we will be back again! Read moreGenuine Expedia guest review
We have stayed here before, and it is our go to place on our way to Minnesota. This time we brought along our 5 year old grandsons. They loved the pool! We loved it too because it was nicely heated!! Having the resturant in-house is very convenient, and they were very accomodating to the desires of the 5 year olds. The buffet in the morning had something […] to satisfy everyone. The hotel is older, and in need of some cosmetic repair, and getting to the pool in the enclosed hallways was a little cold, but not unbearable. Just made you move a little faster. I would highly recommed this to all my family and friends. Read moreGenuine Hotels.com guest review
"Lots of space & pet friendly!"
The room was a great size & being pet friendly really helped with having to bring our Great Dane with us on this trip to visit family. The room was clean & comfortable.Genuine Expedia guest review
This is an old old hotel, that has been renovated but should have been torn down. Smal rooms, bed was 6 inches from heater and it ran loud. Disappointed in "Hotels Dot Com " for not telling how old it was. I believe it previously was an old old Ramada Inn. Hardly enough room for two people to walk around. Would never stay there againGenuine Hotels.com guest review
"great holiday stay"
We have been to South Bend for the holidays for the last few years and the Waterford has been a great place to stay.Genuine Hotels.com guest review
The hotel served a great breakfast and provided a clean room. The hotel had a reasonable pet fee and the service was friendly. However, my wife and I were able to hear the dog and voices of the people sharing the room next door to us. This would not be a good place to stay if you wanted to have a private conversation.Genuine Hotels.com guest review
"Really nice people in a very warm atmosphere"
This was a very nice experience. The entire place was decorated for Christmas, the food was good, service so kind and friendly. Also my husband forgot his work bag and they are sending it to him. Above and beyond the call of duty.Genuine Expedia guest review
"Great place to stay."
Would highly recommend this motel!Genuine Expedia guest review
"nice for a quick family visit"
staff was really nice and accommodating. Breakfast was good. Rooms were good and clean. nice room features.Genuine Hotels.com guest review
"Notre Dame Game"
The hotel was rustic, historical and very comfortable. We loved the pub and the wait staff was very friendly and fun - oh, and the french onion soup was fantastic!!!! We will definitely stay here again!!!!Genuine Hotels.com guest review
Spent the night here duyring a Notre Dame football weekend. The front desk staff was great. They have a wonderful breakfast buffet. Rooms were clean and comfy.Genuine Hotels.com guest review
"Not worth what I paid......"
For the amount of money that I paid for this room, it was amazing to be so dissatisfied with my experience. Even though the employees were very pleasant, and the room was clean, I cannot help but feel this experience did NOT meet the expectations of a room that costs this much! First, to enter the room directly from the outside, was ridiculous. I felt […] as if this room could have been used as a maintenance closet. Second, to sleep on a bed that was worn out, is unacceptable. The matress was so worn, the center was collapsed. I have traveled to many places, used numerous hotels, and I am always willing to pay more for quality. If I wanted a room with the type of quality I received, I would have taken a room at a Super 8 and paid under $50.00 This was a horrible experience and would advise anyone that is staying in South Bend, to avoid this establishment! Read moreGenuine Hotels.com guest review
"Post Notre Dame football game"
We were very pleasantly surprised with the entire complex. Rooms, bar, dining, staff all above and beyond our expectations!!!!!!Genuine Hotels.com guest review
Needed to run the vacuum in the hallways. Breakfast was excellent The staff found out information promptly and courteously about activities (including mass schedules)Genuine Expedia guest review
"Nice hotel. Close to Notre Dame. Friendly staff."
My only issues were the bed wasn't comfortable. Couldn't use shower upon arrival. It was very dirty and had not been cleaned at all. As soon as I brought it to the front desks attention it was properly cleaned.Genuine Expedia guest review
"Paid too much for what I got"
Pictures looked better than the real thing. Disappointed in cleanliness and ware of room. Mold growing in bathroom tub/shower ceiling/walls. (due to lack of venting fan I think). Carpet was worn and torn. Staff was friendly but did not let me know that my room key would deactivate after checkout time. I was loading my car and could not get back in door […] leading to outside to get my last load, so had to walk around hotel to get to front office to find out what had happened. It was then that I found this out. Would have been nice to know this at check in. Read moreGenuine Expedia guest review
The staff are the best!!!Genuine Hotels.com guest review
All in all it was a pleasant stay. Very convenient to Notre Dame campus. Hotel is very dated though.Genuine Hotels.com guest review
"Better than expected for the price"
It was a pleasure to stay at the Waterford Estates Lodge. The staff was very friendly, the atmosphere was mostly quiet, and the room was great aside from the bed being a little too soft for my taste. The breakfast buffet was small, but still much better than you might see at most other similar hotels and the location was near everything. My wife and […] I are definitely ready to go back. Read moreGenuine Hotels.com guest review
"Clean, quiet and close to Notre Dame!"
Liked the Waterford. Room was good-sized and well-appointed. Had to hunt a bit for enough plug-ins for phones, etc. The only recommendation I would make is to add a few more that are easy to reach. Complimentary breakfast was just adequate, but the lunch and dinner menu items were good. Well cooked, ample portions and tasty. Staff were friendly and […] helpful. The only request we had was fulfilled in less than five minutes. I would definitely stay here again and happily recommend to others! Read moreGenuine Expedia guest review
"Great find thanks to Hotels.com."
Great hotel! With free breakfast buffet! We would not have found this hotel if Hotels.com didn't recommend it! Thanks!Genuine Hotels.com guest review
"Great hotel and loved the pool."
Easy check in and out. Clean. If I needed anything the staff were there to help.Genuine Expedia guest review
Hotel was lacking - poor accomodations. Room was very dark, curtain falling off the rod, seemed scuzzy. Ok location...but very dated and dark even in the restaurant. Breakfast poor too.Genuine Hotels.com guest review
I called before I booked, a week before my stay, to see if the hot tub worked and restaurant open with salad bar. The salad bar is a big deal because of food allergies to gluten dairy soy and egg. The hot tub was open and hot but the bubbling mechanism was broken. The salad bar had about 4 things I could eat on it and no plain old oil and vinegar dressings […] just processed ones. the waiter was nice and helpful but there weren't many fold options for me. Next time going to Hilton across from ND they had a great spaghetti sqush gluten free vegan meal at Bistro 933 I'd love to eat every day. Read moreGenuine Expedia guest review
"hotel near airport."
The staff was very warm. However the room had an odor of some kind. the towels did not appear clean. Even though washed, they seemed very worn so not appealing. The buffet breakfast was aweful. Eggs were so hard and cold, meat was cold,. the danishes etc were so hard and very dark looking. Maybe they were left over from many days, not sure.Genuine Expedia guest review
"Great place for the price!!"
This is a beautiful hotel for the price. I would definitely recommend staying there instead of the big box hotels.Genuine Expedia guest review
"A hidden Gem"
Very nice - especially for the price! The bar is really nice and the room and bed quite comfortable. If you're handicapped let them know right away - the hotel surprisingly does not have an elevator. But otherwise for the room rate it would be hard to beat.Genuine Hotels.com guest review
A great location between Chicago (flight) and Goshen (business meeting).Genuine Expedia guest review
"Close to Notyre Dame"
Great!Genuine Hotels.com guest review
"Not bad for a hotel I'd never heard of"
I rarely stay at hotels I've never heard of but rooms were filling up and this was a good deal. The online images looked nice too. The front of the hotel when you approach is very appealing. I checked in, very friendly and helpful staff, and then drove around to the door to my room. As I did so, the side and rear of the hotel were nothing special and […] some of the first floor rooms in the back open directly to the outside. I was a bit discouraged. I then took the door to the 2nd floor (no elevator) and it was clear this used to be a hotel that completely open to the outside that they had sometime enclosed. Hmmmm, not the most inviting hallway... However, I was very pleasantly surprised at how nice and renovated the room was. The bed was very comfortable, there was a kitchenette with granite counters, a BOSE sound system, flat panel tv recessed into the wall. Also, breakfast was a full buffet in their restaurant in the morning - complimentary! Pretty good stay over all and I'd stay again. Read moreGenuine Expedia guest review
Beautiful facilities, awesome rooms, great pools, bar and restaurant attached. It is a STEAL for the price!Genuine Expedia guest review
"Modest accommodations with great location to ND."
We had a good, decent stay here during our visit to the University of Notre Dame. Great location to the university. The accommodations were modest, and the stay was all right. The age is beginning to show in the mattress quality and decor, but everything is kept up well. Our thanks go to a nice staff.Genuine Expedia guest review
This was a very nice hotel, especially for the price! Only a couple of things kept it from getting 5 stars. The room itself was updated and had very nice amenities; but, the shower could definitely use an update!! We had dinner in the restaurant and it was "OK". The free breakfast was very lacking though! It was your typical breakfast buffet, but the […] food was cold! Read moreGenuine Expedia guest review
The staff at the front desk and in the breakfast area was so nice and friendly. They went over the top to make us feel comfortable! Our room was nice, I loved having a fridge and a microwave and huge tv.Genuine Hotels.com guest review
Staf were extremely helpful with directions which we asked for quite often and accommodating when we had room needs. They assisted us with obtaining our boarding passes and the service in the pub for breakfast and dinner were outstanding.Genuine Hotels.com guest review
"Notre Dame Game"
It was actually perfect for what we were there for which was Notre Dame. The shuttle to the game was very nice. The on site restaurant was also nice although the service was just marginal. Food was good.Genuine Hotels.com guest review
The staff was very friendly and welcoming. The rooms were clean and comfortable but the lighting was quite dim. (Rugs were rather tired looking.) We enjoyed the breakfast ...very good! Overall the rooms were spacious and comfortable. We slept well!Genuine Expedia guest review
People at the front desk, restaurant/Lounge were excellent. Property close to the airport which I wanted. Food very good. I feel the room price was too much for what the property has to offer.Genuine Expedia guest review
"Nice hotel close to notre dame"
This was a heckuva deal. It's clean close to notre dame. And included breakfastGenuine Expedia guest review
"Nice hotel in Indiana"
Ac unit in room quite loud. Room quite dark. Bed was so too soft. tissues were the worst quality.- not even one ply. breakfast was disappointing! Tang instead of orange juice, short staffed, and no fruit .Genuine Expedia guest review
"Big hotel near Notre Dame campus."
The hotel had many long term guests who were BBQ-uing in the parking lot at night. Big trucks parked in back lot, but plenty of parking. Nice kitchenette in the room and bathrooms were clean. Restaurant was understaffed and service slow, but the food was good and the wait staff and bartender very friendly.Genuine Expedia guest review
"Nice hotel near Notre Dame"
The room is large and clean. There are nice indoor and outdoor swimming pools and nice exercise room.Genuine Expedia guest review
The only problem I had was a very large dog next door to us that barked constantly.The owner left the dog in the room by itself.Thank goodness he returned only to let the dog outside to do his duty right next to our door and didnt even bother to clean it up.Genuine Hotels.com guest review
Clean and confortable. Very nice decor. The hotel was very quite and we enjoyed our stay.Genuine Expedia guest review
"This is a hidden gem."
I liked everything about my 5 day stay at Waterford on a business trip. Business travel is difficult enough without having problems with the hotel, and Waterford met or exceeded my needs across the board. It was easy to find from the airport, and close enough not to be a problem getting there late at night in my rental car. The staff was very friendly […] and professional, and met my requests for help and hotel service without hesitation. The room was everything I could ask for, from size and cleanliness, to the amenities - such as, the television was new and large, there was a functioning refrigerator and microwave. The beds were comfortable enough to get a solid rest. Finally, but not least, inside the hotel is a first rate (for me anyway) restaurant and bar. I didn't consider going anywhere else to eat at night because all the dishes I tried were great, I don't like driving around any more than I have to on a business trip. Overall, this is one of the best experiences I have had with a hotel. Read moreGenuine Expedia guest review
"Great hotel and a nice restaurant"
Great hotel for the money. Only drawback is no elevator for second flr.Genuine Expedia guest review
"a little small and old"
I wish I had selected another hotel. 2nd floor but no elevator. Old hotel, very small rooms.Genuine Hotels.com guest review
"Great place for the price!"
The quality of the hotel and the services surprised us. Everything was wonderful.Genuine Hotels.com guest review
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