"Mis-representation of quality and service provided"
The hotel website did not disclose recent changes in the hotels circumstances .... Having gone into foreclosure the hotel's advertised services no longer existed... Example, they no longer provide buffet breakfast nor is the diner open for lunch. The hotel staff was skeletal and the overall premises rundown and neglected. Worst beds and lumpy pillows […] ever experienced. Never ever going back. Read moreGenuine Expedia guest review
The hotel lobby is very grand but the rugs coming in looked dirty, although the hotel itself was very clean. I would change them or use a better cleaning company. First appearances are everything.Genuine Hotels.com guest review
"bed was comfortable"
Not a bad place, needs some work. The price was great on hotels.com. Housekeeping needs some help. It is an older facility. The pub is closed on mon and tues, so the breakfast is a very generic continental.Genuine Hotels.com guest review
It was ok. not great, not bad. it was odd that nowhere on the website do they mention or show a picture of the outdoor pool, and it was the best feature of the place. If I stay there again I'd try to get one of the rooms with a sliding door opening to a little patio facing the pool. My room had an indoor facing door (no window, no natural light) close […] to the INDOOR pool, which they do show on the website. For the price it was ok, but I've had better in that price range many times. On site bar/restaurant is not open on Sunday... Read moreGenuine Hotels.com guest review
"Rough around the edges, but still a nice hotel"
A lot of the reviews ding this place on its condition and yes it is an older hotel, but that does include a lot of charm. It isn't run down to the point of being unsafe or even uncomfortable, it's just showing its age. Not a huge deal. We got in late and the front desk clerk was very helpful. We had made the booking the same day as our stay and Hotels.com […] hadn't sent the information to the hotel yet so they didn't have our reservation on the books. The clerk called Hotels.com and got it straightened out. I chose this hotel due to its proximity to I-80 and because it is pet friendly. The neighborhood was fine. Not much else around there. They did also offer a complimentary buffet breakfast with the stay which was great. Much better than a traditional continental that you find most places. The clerk did say that they are under new management and are doing away with that since they are losing money (honestly, my wife and I were the only ones in the restaurant for the buffet the next morning) which is too bad. It was a nice, unexpected perk. I would book here again. Read moreGenuine Hotels.com guest review
"Nice room old mattress"
The mattress in my room has long passed its usefulness and needs to be replaced. It felt old, hard and lumpy and resulted in a poor night’s sleep. Everything else was fine with the property.Genuine Hotels.com guest review
wonderful breakfast, VERY friendly staff. Very glad we stayed hereGenuine Hotels.com guest review
"Very good hotel."
Nice rooms. Friendly staff. Can get a little loud in the morning if you are trying to sleep in a little bit.Genuine Hotels.com guest review
Great place beds need to be king beds!Genuine Hotels.com guest review
"Convenient and Courteous"
Quick overnight stay. Very helpful staff. Acoustics weren't great room to room but very quiet in the halls. Tastefully decorated room and spacious. Did not care for the bed linens, but the bed itself was very comfy. Here during non-football season.Genuine Expedia guest review
Continental breakfast was very good. Really it was like a restaurant--- dirty dishes taken away by staff. Meal in Pub was very good. Exercise facility was good.Genuine Expedia guest review
"Quaint and Unique - Great Pub"
The rooms are clean and pretty, not your average hotel-room look. The pool area is very nice, and the Restaurant/Pub is absolutely the best in-hotel variety I've ever encountered, with appealing food and superior service. Rooms are clean, and though the pillows are excellent, our king-size bed was somewhat sagged in the center so it wasn't super co […] mfortable. Read moreGenuine Expedia guest review
nice clean and plesant place to stay, the staff are very nice,Genuine Expedia guest review
We'd certainly stay again! Great room! Very large for 4 people. Breakfast was good but made better by the kind buffet attendant who served our beverages and cleared plates.Genuine Hotels.com guest review
Our stay was wonderful! Went for the ND spring game,,,just wish the prices were the same for football season, would love to stay there again!! Any coupons available??Genuine Hotels.com guest review
Old hotel that has been revamped. Room was good with the exception that the drain in the tub/shower was slower than molasses.Genuine Hotels.com guest review
"Very refreshing to stay at a non-chain hotel"
The staff were so helpful and friendly, and the on-site Pub and free breakfast buffet (hot and cold foods) were very good. The facility was clean and neat and the room had a mini-frig and microwave. Very comfortable and convenient location to Notre Dame.Genuine Hotels.com guest review
"good location but need some upgrading"
It was a good location and was clean but the room needs to be upgradedGenuine Hotels.com guest review
Easy access, very helpful, courteous and friendly staff. Very clean!Genuine Expedia guest review
"Beautiful Room, close to Notre Dame"
My room looked like it had just been refurbished. Everything looked new and it was very nicely done. Granite countertops everywhere, beautiful cabinetry and lamps. The hotel looks just OK on the outside, but my room was like a 5 star hotel. Wonderful staff, very helpful. I forgot something in my closet and they sent it to me for no cost! Really good […] rates also compared to other hotels in same area. Read moreGenuine Hotels.com guest review
"Not what I expected"
I won't return.Genuine Hotels.com guest review
"Close to Notre Dame"
The room was comfortable and the staff was kind and helpful.Genuine Hotels.com guest review
"Older, but comfortable hotel"
A friend and I stayed at the Waterford Estates for the weekend and we both found the hotel to be well worth the price and exceptionally well-kept and comfortable. Our room had a convenient kitchenette, which was a big selling point for us as we like to bring our own snacks and drinks. The room was spotless...even the corners in the bathroom were dust-free […] and sparkling. The mattresses were a bit on the lumpy side, but I still slept like a log, so no worries there. The location is very convenient to the Notre Dame campus, so I'd highly recommend it for visiting parents and friends. We enjoyed a full breakfast on Saturday morning, too. The only downside was the invasion of the hotel by a charter bus full of middle-school-aged students in town for a youth basketball tournament. We had hoped to take advantage of the swimming pool and hot tub on Saturday, but you couldn't get anywhere near it for the dozens of swarming, screaming children. Seriously, that was the only disappointment in an otherwise lovely stay. Thank you, Waterford! Read moreGenuine Expedia guest review
Response by Waterford Estates Lodge Thank you for taking the time to provide feedback concerning your recent stay. We truly appreciate it. We take great pride in providing a positive guest experience. Your comments will be shared with our team. We look forward to welcoming you back should your plans bring you to South Bend in the future.
"QUICHE FOR BREAKFAST!!!"
My daughter stayed here while visiting Notre Dame and enjoyed her stay very much. The indoor pool was a big hit but her comment "quiche for breakfast!!" sums it up the best!Genuine Hotels.com guest review
Response by Waterford Estates Lodge Thank you for your comments. We hope your daughter enjoyed her visit to ND as well as her stay here. Our quiche has been a big hit with our guests. Our outdoor pool and patio will be opening on Memorial day and we sincerely hope your family will be able to visit us again and enjoy that great amenity.
"Not good value"
Loud. Pack of teenage kids running around making noise until after Midnight. Almost no water pressure in the shower Not what I expect for over 100.00 per night.Genuine Hotels.com guest review
Response by Waterford Estates Lodge Thank you very much for your feedback. Please accept my sincerest apologies for failing to meet your expectations during your recent stay with us. I have discussed your comments with the appropriate department managers to ensure that future guests, including you do not endure the same inconveniences you experienced. Our number one goal at Waterford Estates Lodge is that each and every guest leaves satisfied and clearly we did not achieve that goal. I only hope that you give us another opportunity to properly demonstrate our passion and commitment to provide a positive guest experience. Should your plans bring you back to South Bend, please contact me directly so that I can ensure your reservation is in order.
"Very Nice Place!"
Ten stars to the hotel staff. We dealt with two front desk attendants and both went out of their way to be helpful and make our stay the best it could be. Hotel was very easy to find and we were not from the area. Unfortunately, the hotel is a bit dated and the heating could be upgraded. There was no heat in the hallways and the heating unit in our […] room was a little noisy for sleeping. On the plus side, we had our one year old German Shepherd with us and the accomodations were very good for this. We were placed right next to an exit and I could tell that under the snow there was a grassy area that would be well lit when used. The complimentary breakfast was the best! A full breakfast made to order along with the smorgasbord. I would definitely stay here again when visiting family in town. Read moreGenuine Hotels.com guest review
Response by Waterford Estates Lodge Thank you for your kind comments. We pride ourselves on providing 1st class accommodations not only for our 2 legged friends, but our furry 4 legged friends as well. I will share your comments with our team, as it only encourages them to continue to provide the excellent service our guests have come to expect. Thank you again.
"I've had better stays there"
I've stayed a few times mainly because the value for the money. They have recently raised their rate and really is not worth it anymore. The tub didn't drain, the coffee mugs were not cleaned from previous person that used the room. The hallways were very cold and only a few outside doors work. Room Rate jumped like $20 so no longer a good value for […] this hotel. Read moreGenuine Hotels.com guest review
"Fun Weekend Trip"
Convenient location, very friendly staff. The breakfast was good, and the staff at the restaurant was VERY attentive to our needs. The pool was very warm & nice. Hallways were freezing, but it was 2 degrees outside & there were lots of windows, so it was understandable. Would've been nice for it to be a little warmer in the hallways though. Room was […] attractive, well maintained. Staff pleasantly accommodated my requests. Read moreGenuine Hotels.com guest review
Response by Waterford Estates Lodge Thank you for your valuable feedback. I have shared your comments with our team. Thank you for also understanding the cold hallways. You actually stayed on one of the warmer days (any temperature above zero was considered warm to us this past winter) as we spent much of the winter in the negative temperatures. We do our best to keep the hallways warm, but as you observed a lot of windows are throughout our hallways. Thank you again for understanding. Hopefully your will be able to visit us again in the warmer months once our outdoor pool and patio are opened.
This is the 4th or 5th time we have stayed at Waterford and every time we have received excellent service and accommodations.Genuine Hotels.com guest review
Response by Waterford Estates Lodge Thank you so much, not only for your five star rating but for your loyalty to our hotel. It is always great to welcome repeat guests to our property. We will be rolling out our loyalty rewards program for our guests soon so stayed tuned for that exciting program.
"great amenities but customer service needs work"
It was a nice stay till the last hour of our stay.Chose this hotel because of the reviews & the indoor pool & hot tub.For the most part we were very pleased.We had our two small children with us.The pool was awesome.Just the perfect temp.Loved the little kiddie pool portion.Only problem we had was that despite it being posted everywhere that check out […] was at 12 noon.They shut off our keys at 10:30 & we couldnt get back into our room(at 11am) after being down at the pool.Not cool when you or your small kids are cold & wet and have to stand in the hall way waiting for the problem to be resolved .When we asked why they did it ,they acted dumb & kind of rude.Tried to say they didnt have control over it or that it was probably a cell phone that did it.(had two key card and the one was always in the room on the counter and never near a cell phone -yet it to was shut off too so that blows that excuse out of the water ) Just felt like we were being lied to & rushed out when it does say we have till noon to be out.They didnt seem to care.I know that the maids have to get rooms cleaned as soon as possible but that is no reason to be pushy .We had planned to go back to room,shower & get our stuff & leave by noon or sooner- which we did do.But there was no reason to shut the cards off before that point -otherwise it does cause these kinds of problems.For the money we paid we wanted to take advantage of the pool as much as possible. Read moreGenuine Hotels.com guest review
"nice hotel that could use some tweaks"
My room was very nice, however it showed some age to it. There was some markings on the wall paper and another spot the paper was peeling and there was a crack along the seams that went through the room. However, the problems did not make the room seem uncomfortable in the middle of winter.Genuine Expedia guest review
"Ringing in the New Year!"
We just wanted a room for the night for New Years that had an indoor pool for our child to swim. This hotel was excellent for that. Clean and nice, pool was warm, staff was friendly, towels were replenished by staff as necessary, even the other guests were all nice. It was ideal for our little one because there is a little wading/pool built into the […] bigger pool that helped him feel comfortable before coming into larger area with us. It would have been nice if the staff had informed us voluntarily that they were extending the checkout time till 2pm for everyone so that we didn't have to call and ask about it. Overall, it was a great stay and we will be back again! Read moreGenuine Expedia guest review
We have stayed here before, and it is our go to place on our way to Minnesota. This time we brought along our 5 year old grandsons. They loved the pool! We loved it too because it was nicely heated!! Having the resturant in-house is very convenient, and they were very accomodating to the desires of the 5 year olds. The buffet in the morning had something […] to satisfy everyone. The hotel is older, and in need of some cosmetic repair, and getting to the pool in the enclosed hallways was a little cold, but not unbearable. Just made you move a little faster. I would highly recommed this to all my family and friends. Read moreGenuine Hotels.com guest review
"Lots of space & pet friendly!"
The room was a great size & being pet friendly really helped with having to bring our Great Dane with us on this trip to visit family. The room was clean & comfortable.Genuine Expedia guest review
This is an old old hotel, that has been renovated but should have been torn down. Smal rooms, bed was 6 inches from heater and it ran loud. Disappointed in "Hotels Dot Com " for not telling how old it was. I believe it previously was an old old Ramada Inn. Hardly enough room for two people to walk around. Would never stay there againGenuine Hotels.com guest review
"great holiday stay"
We have been to South Bend for the holidays for the last few years and the Waterford has been a great place to stay.Genuine Hotels.com guest review
The hotel served a great breakfast and provided a clean room. The hotel had a reasonable pet fee and the service was friendly. However, my wife and I were able to hear the dog and voices of the people sharing the room next door to us. This would not be a good place to stay if you wanted to have a private conversation.Genuine Hotels.com guest review
"Really nice people in a very warm atmosphere"
This was a very nice experience. The entire place was decorated for Christmas, the food was good, service so kind and friendly. Also my husband forgot his work bag and they are sending it to him. Above and beyond the call of duty.Genuine Expedia guest review
"Great place to stay."
Would highly recommend this motel!Genuine Expedia guest review
"nice for a quick family visit"
staff was really nice and accommodating. Breakfast was good. Rooms were good and clean. nice room features.Genuine Hotels.com guest review
"Notre Dame Game"
The hotel was rustic, historical and very comfortable. We loved the pub and the wait staff was very friendly and fun - oh, and the french onion soup was fantastic!!!! We will definitely stay here again!!!!Genuine Hotels.com guest review
Spent the night here duyring a Notre Dame football weekend. The front desk staff was great. They have a wonderful breakfast buffet. Rooms were clean and comfy.Genuine Hotels.com guest review
"Not worth what I paid......"
For the amount of money that I paid for this room, it was amazing to be so dissatisfied with my experience. Even though the employees were very pleasant, and the room was clean, I cannot help but feel this experience did NOT meet the expectations of a room that costs this much! First, to enter the room directly from the outside, was ridiculous. I felt […] as if this room could have been used as a maintenance closet. Second, to sleep on a bed that was worn out, is unacceptable. The matress was so worn, the center was collapsed. I have traveled to many places, used numerous hotels, and I am always willing to pay more for quality. If I wanted a room with the type of quality I received, I would have taken a room at a Super 8 and paid under $50.00 This was a horrible experience and would advise anyone that is staying in South Bend, to avoid this establishment! Read moreGenuine Hotels.com guest review
"Post Notre Dame football game"
We were very pleasantly surprised with the entire complex. Rooms, bar, dining, staff all above and beyond our expectations!!!!!!Genuine Hotels.com guest review
Needed to run the vacuum in the hallways. Breakfast was excellent The staff found out information promptly and courteously about activities (including mass schedules)Genuine Expedia guest review
"Nice hotel. Close to Notre Dame. Friendly staff."
My only issues were the bed wasn't comfortable. Couldn't use shower upon arrival. It was very dirty and had not been cleaned at all. As soon as I brought it to the front desks attention it was properly cleaned.Genuine Expedia guest review
"Paid too much for what I got"
Pictures looked better than the real thing. Disappointed in cleanliness and ware of room. Mold growing in bathroom tub/shower ceiling/walls. (due to lack of venting fan I think). Carpet was worn and torn. Staff was friendly but did not let me know that my room key would deactivate after checkout time. I was loading my car and could not get back in door […] leading to outside to get my last load, so had to walk around hotel to get to front office to find out what had happened. It was then that I found this out. Would have been nice to know this at check in. Read moreGenuine Expedia guest review
The staff are the best!!!Genuine Hotels.com guest review
All in all it was a pleasant stay. Very convenient to Notre Dame campus. Hotel is very dated though.Genuine Hotels.com guest review
"Better than expected for the price"
It was a pleasure to stay at the Waterford Estates Lodge. The staff was very friendly, the atmosphere was mostly quiet, and the room was great aside from the bed being a little too soft for my taste. The breakfast buffet was small, but still much better than you might see at most other similar hotels and the location was near everything. My wife and […] I are definitely ready to go back. Read moreGenuine Hotels.com guest review
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