All hotels in Seattle, Washington, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here2140 N Northgate Way, Seattle, WA, 98133, United States of America, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 370 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.5
  • Neighborhood
    3.4
2.0 / 5Fair
"Close to freeway"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Nexus is more like a motel than a proper hotel. It's very close to the freeway, so convenient if you're driving, but less so if you want to take transit downtown. The front desk staff gave me some hassle because I had reserved another night online and initially insisted I would need to check out (even though we would be out all day) and then check back in. Luckily, we had the situation resolved. The room is nothing fancy, but acceptable if you don't plan on spending much time there. I booked a room with 2 beds, but was convinced the sheets on the 2nd bed were dirty--so I wound up sharing the 1st bed with my mom. I wouldn't stay here again.
Genuine Hotels.com guest review
1 night family trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Hotel by Northgate Seattle, Good Price, Thin wall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Nexus hotel is not a bad place to stay for its price and good location. There is Saffron resto which is really good if you love Indian food right next to it. And it is within walkable distance to Northgate Mall. However regarding room comfort, I felt that the room has really thin wall and ceiling, I could hear people stomping on the room above, and door slamming could be heard too late in night, this is quite irrititating, it would be really great if not for this unfortunately. But this is definitely above avg hotel for its price.
Genuine Expedia guest review
Other trip Sep 19, 2014
Jord
US
4.0 / 5Excellent
"In Seattle to see a Mariners game"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall it was a good stay. A lot of construction in front of the hotel. It was pretty easy to get downtown, IF YOU STAY OFF THE FREEWAYS! stick to the back streets. The freeways were a mess. We left at 5:00 AM to avoid traffic. We took the hotel's shuttle to the game. The driver, Gabe, was the best! He really went out of his way to collect us after the game was over. The staff overall were great. We had a spa room but never got around to using the hydro spa. Maybe next time. The bed was not the most comfortable but was ok. They need firmer pillow options. All of our pillows were pretty flat and well used.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
Mike
US
4.0 / 5Excellent
"Close to everything you would need"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Overall it was a nice place. They do need to update their bathroom with ventilation though. Bed was comfy and noise was at a minimum but we were facing the back and not the streets so that could be why. Close to everything you need. Starbucks, restaurant, shopping, gas station and right off the freeway of I5 which was nice and they have a shuttle that takes you around also. Overall a good hotel and good experience! Will recommend.
Genuine Expedia guest review
Other trip Sep 16, 2014
Tiff
US
2.0 / 5Fair
"Underwhelmed"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel did not live up to its 3 star rating. In reality the hotel was a 2 star hotel. The rooms were noisy and you could constantly hear street traffic. The hotel felt dated, not updated.
Genuine Expedia guest review
Other trip Sep 12, 2014
J
US
4.0 / 5Excellent
"After Seahawks win!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location, could'nt be easier to get to and a wonderful restaurant next door....Indian food! Super good. Well lit, felt safe. Very clean rooms and good breakfast the next morning. Friendly staff.
Genuine Hotels.com guest review
1 night trip with friends Sep 4, 2014
Danielle
US
2.0 / 5Fair
"Should be called "HOTEL TRIXUS" not Nexus"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I feel mislead by the photos on the website - they create an image which the actual hotel does not uphold. Although the rooms are made to appear bright and clean, the overall feeling is a dingy and dirty. Deep cleaning doesn't occur often enough. There was mold in the bathroom, Nothing really shines; the sink, tub and floors appear to have been hastily wiped with a towel. My daughter is a cancer patient and was immune-deficient. I searched the Internet for a clean hotel in order to provide a way for her to reunite with her dog since she hadn't seen him for 6 weeks. After viewing the photos online, I was willing to pay over $200 per night since it looked spotless. What we got was about $59 worth. I wont be fooled again.
Genuine Expedia guest review
Other trip Sep 8, 2014
Gary
US
3.0 / 5Good
"Nice hotel great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Had issues with rooms and key cards but we're resolved quickly. Breakfast was was good too. Great location, close to mall and downtown, with a great restaurant next door.
Genuine Hotels.com guest review
2 night business trip Aug 30, 2014
Stu
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was good overall. The people at the registration desk were pleasant.
Genuine Hotels.com guest review
4 night business trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Good resting place. Wanted spa but under maintenance for two months. Great location. Close to mall.
Genuine Expedia guest review
Other trip Sep 1, 2014
A Traveler
US
2.0 / 5Fair
"Convient to skilled-care hospital"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
This MOTEL fit my needs perfectly as it was only .6 mile from a hospital I needed to visit daily. It was a remodeled motel with outside walkways. A key was needed to access the elevator and stairs so it seemed safe. It is about time for redecorating/painting. Décor was interesting with lively colors. The beds were comfortable and the shower excellent. Also excellent was the Indian restaurant on the same property. Unfortunately, the restaurant was popular which made parking a nightmare.
Genuine Hotels.com guest review
3 night trip Aug 22, 2014
Texas Diva
US
3.0 / 5Good
"Not as nice as pictures"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel was not as nice as photos look. It was a little on the worn or shabby side. Rooms were fine. Hotel has shuttle which is great given distance to main attractions but full each time we tried to use it. So get car or use bus/taxi. One way taxi from needle is just over $20. Bus is 1 hour ride. Breakfast was super crowded and help couldn't refill it fast enough.
Genuine Hotels.com guest review
4 night family trip Aug 20, 2014
A Traveler
US
4.0 / 5Excellent
"Staff was great and bad"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean and comfortable enough. Night staff (10:15 pm) when checking in was distracted and uncommunicative--literally silent. However, afternoon staff really came through for us when I messed up our reservation. Very considerate and helpful. Near lots of great restaurants and very convenient to freeways and alternate routes.
Genuine Hotels.com guest review
2 night family trip Aug 8, 2014
SB travel fam
US
2.0 / 5Fair
"Small resturant, few kinds of food, weak internet"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
My general ecperiance was not good. The only good thing about it is that it was near an excellent redturant that safarin.
Genuine Expedia guest review
Other trip Aug 17, 2014
saudi.
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Helpful staff, problem solvers for difficult parking situation, breakfast room inadequate. Beds comfortable and clean surroundings. Situated in busy area of town. One of closest hotels to Ballard.
Genuine Hotels.com guest review
2 night trip Aug 12, 2014
A Traveler
US
4.0 / 5Excellent
"Fairly nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was clean and well kept. There was a coffee maker, mini fridge and microwave in the room, always a plus. It appeared that everything in the room worked. The free wifi required a password every time you used it, slight minus. There were 2 elevators in the hotel and literally 1 or the other was out of service the whole time. There are 4 restaurants within 3 minutes walking distance and several more within 10 minutes. The neighborhood seemed nice but it's directly adjacent to the freeway so take that for what it is worth.
Genuine Hotels.com guest review
3 night trip Aug 8, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The elevators were out the entire 3 days I was there. Three days? Really? The rooms were pretty decent but its basically an old style motel where every room is accessed from the outside. Parking was a mess and as some other reviewers noted the breakfast area was pretty small. Close to the freeway and about 25 minutes from downtown.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"Surprise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
This was a surprisingly nice hotel/location. Quick trip to help my daughter move. I usually stay downtown but the price was south better and easy to get around. Northgate plaza has restaurants and more
Genuine Hotels.com guest review
1 night trip Jul 31, 2014
Judyholbrook
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
It is inexcusable to not have clean bathroom floors.
Genuine Hotels.com guest review
2 night trip Jul 25, 2014
A Traveler
US
3.0 / 5Good
"REsonable cost"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
low cost low expectations, family might like due to low cost and pool. not particularly clean.
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
US
3.0 / 5Good
"A somewhat noisy hotel 15 minutes from downtown."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My girlfriend and I wanted to stay at a place where we could rest our head at night and travel quickly to the Space Needle, for a weekend of tourism. This hotel was a fairly good match for our needs. The hotel staff was courteous and quick to help, the complementary breakfast was pretty good (although the dinning area was WAY too small for the amount of people in attendance) and the location was a quick 15 minute drive from the downtown Seattle area. Unfortunately, since the hotel was right off of the 1-5 freeway, the room was rather noisy come nighttime. Additionally, in the middle of the night (around 2am), our room's phone rang, only for me to find that nobody was on the other end of the line when I picked up; rather annoying. All-in-all, not the greatest night's sleep that we ever endured.
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable...accessible..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfectly good d place n location..accessible to resto n convenience store....
Genuine Expedia guest review
Other trip Jul 29, 2014
des
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
TV didn't work in room and I heard same complaint from others. Apparently an ongoing situation. I couldn't adjust air conditioner in room. Nice breakfast, personable wait staff.
Genuine Hotels.com guest review
4 night family trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
"Average Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I thought the hotel was average, clean, comfortable, convenient to freeway access. However, I didn't think it was a $225 a night hotel, which is what I paid. Also, the Wifi was horrible. You could only pick it up if you were within 2-3 feet of the door or window at the front of the room, and then it was spotty at best.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel room was decent. Parking was a bit sketchy. Thin walls. Bathroom fan didn't work.
Genuine Expedia guest review
Other trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
"It wasOK."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Neighborhood was not the best, but OK for our short stay. Did not care for the fact that rooms were all accessed from the outside. This is a Motel not a Hotel. Noisy upstairs people. Traffic noise from main street just in front. Room nice and clean. Updated interior of rooms. Exterior needed some paint. Good enough for our purposes, but wouldn't recommend it for extended stay for a relaxing vacation. Daily housekeeping was very good and room was clean when I arrived. Thin walls and ceiling made for some noise from your neighbors.
Genuine Hotels.com guest review
2 night trip with friends Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
"Clean motel style hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
3 floors of rooms open onto balconies. Our room was clean, comfortable, with all the amenities. Hot breakfast (included) was pretty good. Fabulous Indian restaurant on premises!
Genuine Expedia guest review
Other trip Jul 21, 2014
Sue
US
4.0 / 5Excellent
"Good Choice!!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location for everything we did while in Seattle! Great price, which included decent breakfast! Would definitely stay here again, even though I'm not real keen about "motels"
Genuine Hotels.com guest review
2 night trip Jul 13, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient and comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have family and work in the Ballard area and would stay there again. It was a little high priced but overall pretty pleased.
Genuine Hotels.com guest review
1 night business trip Jul 12, 2014
A Traveler
US
3.0 / 5Good
"It's more of a motel really"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
If we didn't get a great rate on Expedia, I would be really disappointed. The female trainee at check in didn't explain anything, other than the hours for the free breakfast. Rather poor customer service. I had asked for no feather pillows in advance. Asked again at check in. The trainee gal said there were no feather pillows. Guess what-the bolsters are feather filled. The sound of the fridge in the room was loud and high pitched. The breakfast was largely inedible-really, really bad. Egg -like substance. Hash brown things so salty and artificial, neither of us could eat it. Few things even seemed like food. Coffee-terrible. The shower ad a nice daisy head and plenty of water pressure. The bed was large and comfortable.
Genuine Expedia guest review
Other trip Jul 16, 2014
Teacher
US
2.0 / 5Fair
"Moldy bathroom ceiling, poor service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Careful when you sign up for shuttle service ( if you do make sure you sign up the earliest time possible, 10 seater shuttle gets filled up pretty fast for peak times)..My family of four was at the shuttle pick up area on time for the shuttle to return to hotel but there was no more space for us ( after having been listed to be on that bus pick-up).. We have to miss some places to be there on time with 2 small kids, we called the front desk to see what happened who answeres with no remorse but nevertheless sent the shuttle back after half hour of waiting on the street. Moldy ceiling of bathroom because theres no air exhaust.
Genuine Hotels.com guest review
1 night trip Jul 9, 2014
A Traveler
US
1.0 / 5Poor
"this hotel sucks"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Dirty nasty unsafe horrible neighborhood not worth the low cost....like a cheap motel from the 80s the entire hotel smells. There is free parking but good luck finding a spot the Indian restaurant in the same lot.takes all the parking...don't do it
Genuine Hotels.com guest review
2 night trip Jun 28, 2014
A Traveler
US
3.0 / 5Good
"The facility is a little old"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
There are steps in the hallway to rooms where it is very hard to move luggages around.
Genuine Expedia guest review
Other trip Jul 10, 2014
Irene
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Bad experience. Right in front of our hotel rooms is a function room where there was a party ongoing with tons of guests in and out, noisy and can hear conversations from our hotel room, they should have not booked a party not until late at night when hotel guests are supposed to be resting, parking is also a nightmare, location is also bad. The door lock was also wiggly and almost coming out. I called the reception and promised to come and take a look at it but nobody came. Terrible experience!
Genuine Expedia guest review
Other trip Jul 7, 2014
BA
US
3.0 / 5Good
"Easy access off of I5."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Maybe 10 minutes from downtown, easy access from I 5 and 99. Close to entertainment. Clean room, decent service. My family would stay there again and I would recommend it. Though the website defiantly makes it look fancier than it is. The doughnut shop next to it was awesome.
Genuine Expedia guest review
Other trip Jul 6, 2014
artist mom
US
4.0 / 5Excellent
"Wish could have stayed longer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved Seattle had a great time Nice hotel friendly staff They had shuttles to downtown and the space needle pier. Driver gave us great info on where to go and what to do
Genuine Expedia guest review
Other trip Jul 4, 2014
lmr
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Really enjoyed stay, the hotel was in great condition and while a bit far from things the shuttle was really helpful to get around.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
R
US
4.0 / 5Excellent
"OK visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Our only complaint was car burglar alarms going off in the parking area near the hospital at night. Room and hotel were clean, staff were courteous and helpful.
Genuine Hotels.com guest review
5 night trip Jun 26, 2014
Bob Snodgrass
US
3.0 / 5Good
"budget hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
pictures on hotel website make the hotel look a lot slicker and updated than it actually is.The area right around the hotel seems to have a number of transients and younger kind of "sketchy" people hanging around nearby.
Genuine Hotels.com guest review
3 night business trip Jun 24, 2014
business traveler
US
5.0 / 5Outstanding
"Great Seattle experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this hotel. Was staying here for a conference and it was extremely easy to get around from this central location. The breakfast is one of the best I have had with hot oatmeal that included the options of raisins and brown sugar. Will definitely stay here on future Seattle trips.
Genuine Expedia guest review
Other trip Jun 28, 2014
Margaret
US
2.0 / 5Fair
"Misleading Description"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is nowhere near any attractions. The shuttle isn't organized and doesn't guarantee you a ride home. The hotel room was dirty (there were chips on my floor... We didn't bring chips) and we were given two towels for a room for 4. The breakfast room was over crowded and mediocre at best. I wouldn't recommend this hotel to anyone and wouldn't stay here again.
Genuine Expedia guest review
Other trip Jun 27, 2014
vangie
US
2.0 / 5Fair
"Hotel right by the freeway."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel was clean but pool was unavailable for a whole night of our visit. Also the WiFi kept disconnecting which was very annoying. Staff was nice. Location gave good access to the freeway but views weren't very good because of that.
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
US
4.0 / 5Excellent
"nice hotel, easy to find, very good restaurant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff assistance was exemplary from the beginning. Assitance on the lobby computer, questions regarding public transit to seattle, housekeeping. All staff above average customer service and pleasant! thank you for a great stay!
Genuine Expedia guest review
Other trip Jun 27, 2014
car
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Took 2 sons for college tour!
Genuine Hotels.com guest review
3 night family trip Jun 19, 2014
Dad
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is not in an area that I would recommend.
Genuine Expedia guest review
Other trip Jun 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Surprise Treasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Top quality hotel and services with popular crowded restaurant surprisingly located in north Seattle. You'll remember this experience for a long time.
Genuine Hotels.com guest review
2 night trip Jun 21, 2014
PearlShopper
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Surprisingly quiet. Very comfortable bed and room. Close to downtown.
Genuine Hotels.com guest review
1 night trip Jun 20, 2014
A Traveler
US
3.0 / 5Good
"family trip"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
It's OK for the price that you pay. Not an upscale hotel. Good for a 1 night stay.
Genuine Hotels.com guest review
1 night trip Jun 17, 2014
mares family
US
1.0 / 5Poor
"HORRIBLE!!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Horrible!!!! The staff are rude specially the people cleaning the room. When they come to our room to clean we told them just a few minutes she told us she has to finish right away and that she can't wait. Staff are unfriendly and not smiling even the shuttle drivers. Shuttle service is the worst!!!! When we booked this it was advertised that shuttle would be able to bring us to certain places but when we get there they only have specific time like for downtown only 3 schedules - 9:30am, 3 pm and 8pm what is that? And sometimes if you don't reserved ahead of time that will say shuttle is already full and you have to take taxi which will cause you atleast $30. And before we booked this hotel we asked specifically if we can be picked up at amtrak station at 10:05 PM and they said its ok but on the day of our arrival they told us that it's already past 10pm and their shuttle is done for the day! The people from reception are always apologizing about something, every time you went to the lobby you would hear them apologizing for something to a client. I will never comeback here and I will never ever recommend this to anyone!
Genuine Hotels.com guest review
3 night family trip Jun 10, 2014
R. Rivera
US
3.0 / 5Good
"Noisy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was one of the noisiest hotels I've ever stayed in. It is built like a motel; the passage is outside. I could hear every person walk by the room. Also, I could hear people in the room next door (that is adjoined by a door) as if the people were in the room with me. The place is remodeled but rather cheaply. The restaurant next door is very good.
Genuine Hotels.com guest review
11 night trip Jun 1, 2014
A Traveler
US
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