All hotels in Duesseldorf, Germany
1 room, 2 adults
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Immermannstr. 41, Duesseldorf, NW, 40210, Germany, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 490 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.1

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Stag Do!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good - mainly Japanese area / hotel, but no problems whatsoever. Clean, tidy, good service, somewhere to put the bags before check in and after check out at no extra cost. Lifts abit complicated at first and bar quite expensive, but other than that all very good and would very much recommend the hotel
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Dear Stu Torkington, thank you so much for your kind rating of your hotel. I know the lifts are not "usual" ones, but actually quite easy to handle after one ride, and then highly effective. I hope to welcome you again in the near future! Kind regards, Ken Dittrich (General Director)
2 night trip with friends Oct 24, 2014
Stu Torkington
GB
4.0 / 5Excellent
"Great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good hotel, went on a stag and can't fault it in any respect, nice friendly people and great service. Top place and would go there again. Only stayed 3 nights and good location.
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Hi Fabi, Thank you so much for your kind rating of our hotel. I am happy to hear you enjoyed your stay and look forward to welcome you again in the near future! Kind regards Ken Dittrich (General Director)
2 night trip Oct 10, 2014
Fabi
GB
3.0 / 5Good
"Good Hotel & Location Expensive Extras"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hi was a well located hotel with good staff however extras were expensive - breakfast was very overpriced, Wifi was €25 per day and you have to pay to use the pool & spa ... very dissapointing!
Genuine Hotels.com guest review
5 night business trip Sep 23, 2014
A Traveler
GB
4.0 / 5Excellent
"Good location and excellent hospitality."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I would recommend this hotel to Japanese travellers including business and family. Hopefully they add tea and coffee maker in the room.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
GB
3.0 / 5Good
"Just good location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
The rooms are good enough clean,good location , 10 to 15 min walk to Rein river and down town.Incredible price for breakfast. Each one 25 € and really doesn't cost at all. Even there is no fresh juice in buffet! In addition to there are so many japonise there.you can't count on as a 5 star hotel indeed.
Genuine Hotels.com guest review
2 night business trip Sep 15, 2014
Shahin
IE
5.0 / 5Outstanding
"Good location, nice rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good service, a clean and comfortable room. Close to the Japanese shops and restaurants. 10 min on foot to the centre of town, close to the main railway station.
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2014
A Traveler
GB
3.0 / 5Good
"Concerns"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Upon entering my allocated room - there was a sewage smell, so much that I had to change rooms. Not satisfactory for a hotel of this standard. Poor internet and very expensive to use.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
A Traveler
IE
4.0 / 5Excellent
"Great hotel for attending a conference."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel, great location for attending Gamescom or GDC - or any conference, right across the road. Food is great, although room service a little shoddy - had to phone back after an hour of nothing arriving. But the food is really good.
Genuine Expedia guest review
Other trip Aug 15, 2014
Mike
GB
5.0 / 5Outstanding
"Quality Room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean & tidy rooms are huge great views over city shame only a couple of English TV Channels & these were news channels. Overall outstanding
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Hi Damian, Thank you so much for your kind rating of Hotel Nikko Düsseldorf. I am happy to hear you enjoyed your stay and look forward to welcome you again in the near future! Kind regards Ken Dittrich (General Director)
2 night family trip Jul 26, 2014
Damian
GB
3.0 / 5Good
"Just Okay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Generally the hotel was just okay. It was walking distance from Old Town. However, I asked to use their computer to print off my boarding pass, one of the computers was out of order so I had to wait to use the working computer. I also had to check my emails and there was only ONE member of staff who knew how to find the @ button. And he was off. The attitude from reception was unbelievable, she was so rude. At the end I walked to old town found a Starbucks who had FREE wifi and emailed it to hotel information so they could print off the boarding pass. Only on that one occasion did I have a query and was faced with attitude.
Genuine Hotels.com guest review
6 night business trip May 28, 2014
Ebs
GB
3.0 / 5Good
"Excellent location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location and a big Hotel with lots of facilities. Easy walk to the old town and river and most attractions. The killer is the internet connection charges at 25 euros a day for one device and another 15 euros for a second device. In the modern world where any business person needs to connect and ipad and a phone the extra 40 euros a day on the room bill means that there are other hotels worth considering. Other add on s like the mini bar and meals were also expensive.
Genuine Expedia guest review
Response by Hotel Nikko Düsseldorf
Dear Stephen, thanks for your overall nice comment on our hotel. So sorry to hear you feel our internet charge is a "killer", but still we orient ourselves to the average prices on the local market. Anyway I understand your anger and will - due to a general tendency of guests in that case - reconsider these charges together with my team. Anyway I hope to welcome you again in the near future! Best regards Ken Dittrich (General Director)
Other trip May 20, 2014
Stephen
GB
4.0 / 5Excellent
"Pretty good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The reception and bar are nice with the addition of parking below. The staff and service are the key to this hotel and really make it pleasant. The rooms are a little tired but still comfy. Located in the Japanese district it is culturally ideal for something a little different.
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Dear FORZA_Lee, thanks a lot for your kind comment on our hotel. Did you know that we offer also 85 rooms that are in a more bright and minimalistic style? Maybe a good choice for your next stay? Hope to see you then! Kind regards, Ken Dittrich (Generaldirector)
1 night business trip May 7, 2014
FORZA_Lee
GB
5.0 / 5Outstanding
"Quality all round."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff, superb rooms and in a fantastic location.
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Dear guest, thanks a lot for your great rating! Hope to see you again very soon. Best regards Ken Dittrich (General Director)
3 night trip with friends May 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Hotel Nikko Business Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything went well, a clean, comfortable and well layed out hotel with a nice feel to it.
Genuine Expedia guest review
Response by Hotel Nikko Düsseldorf
Dear guest, thanks a lot for your great rating! So good to hear you felt comfortable and relaxed in our hotel. I hope to welcome you again in the near future. With kind regards Ken Dittrich (General Director)
Other trip Apr 15, 2014
A Traveler
GB
4.0 / 5Excellent
"Disgraceful behaviour"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall the hotel is excellent but at our visit to the bar in the evening the waitress dropped a glass of beer on the table showering one of my party with broken glass and beer. Her response was nothing short of disgraceful. She thought it was hilarious and could not stop laughing out loud. Not even acceptable in a cheap pub but this is supposed to be a quality hotel. A one off incident and these things happen but for the staff to think its funny is NOT funny.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
Thegamekeeper
GB
4.0 / 5Excellent
"Clash of cultures or too high expectations?"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall, the service offered by staff and the room size was very good. The reason I hesitate to rate '5's is due to the following: for the price paid, I expected a bit more attention to details. The tissue box was almost empty in the restroom and there was a slight sewage odour in the bathroom. Also, my room was located across the hall from the service entrance. At first, I figured it's because I was paying a discounted amount, however, after seeing my bill, I should have asked for a different room. The hotel is located in Little Tokyo which is fine, but the walk from the Central Station to the room was a bit sketchy. finally, I would have like either a flat sheet for my bed, or a duvet slight bigger than the bed so it would hang over. I should mention I come from US/Latin American and am used to having a flat sheet and being fully covered in bed. Pros: room was big (but not sure of sizes in Germany vs. UK/Paris), staff was very helpful, and location was a block away from tube station and three blocks from Central Station.
Genuine Hotels.com guest review
2 night trip Dec 13, 2013
GG
GB
4.0 / 5Excellent
"The lifts are a joke"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Having to wait 20 mins on average for an available lift is unacceptable. Also no stair access to other floors except to outside on ground floor.
Genuine Hotels.com guest review
2 night trip Nov 29, 2013
Farky
GB
4.0 / 5Excellent
"It's getting old, but still nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
It's always nice to stay at Nikko hotel, which has high standard in cleanliness and service, amenities etc, but the hotel is just getting old compared to newly refurbished boutique hotels around the city. It's not big deal, but start to notice the age.
Genuine Hotels.com guest review
2 night trip Nov 13, 2013
A Traveler
GB
4.0 / 5Excellent
"Old well maintained Hotel, Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel location surrounded by F&B international cuisines - located in Japan town, in the heart of shopping food transportation... My complaint - single bed to very narrow, shower screen not well designed to keep the floor dry. Well maintanined bathrooms, my room old carpets and a broken bed !
Genuine Hotels.com guest review
6 night business trip Nov 2, 2013
tc
AS
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
It is ridiculous to pay for internet use at the rate they ask a day!
Genuine Hotels.com guest review
2 night business trip Oct 11, 2013
A Traveler
GB
3.0 / 5Good
"Convenient Hotel in Dusseldorf"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
There is the old part of the hotel and the new one. The old part is ok (hence the reasonable price). The new refurbished part of the hotel is very nice. Good location near the main train station.
Genuine Hotels.com guest review
1 night trip Oct 10, 2013
A Traveler
AU
2.0 / 5Fair
"not very good"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
long check in queue, expensive wifi, healthclub not free! cant really recommend it
Genuine Hotels.com guest review
1 night trip Sep 25, 2013
NIckCY
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
good hotel. Breakfast was expensive but superb good central location. we enjoyed our stay
Genuine Hotels.com guest review
3 night trip Sep 12, 2013
Robert
GB
4.0 / 5Excellent
"Overall good experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was at the Hotel Nikko for two nights on business. Staff was polite and welcoming and room was comfortable. Hotel is within reasonable access to the Old Town which is where many restaurants and tourist-type activities are located. My only real complaint about the hotel is the high cost of internet (22.00 euros per day) which is even higher if you want to access the internet on more than one device (i.e. on a laptop and on an iPad). Not sure these high prices are justified and adds to the price of the room considerably - something to keep in mind when budgeting for your trip.
Genuine Expedia guest review
Other trip Sep 9, 2013
M
CA
4.0 / 5Excellent
"Overall good experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was at the Hotel Nikko for two nights on business. Staff was polite and welcoming and room was comfortable. Hotel is within reasonable access to the Old Town which is where many restaurants and tourist-type activities are located. My only real complaint about the hotel is the high cost of internet (22.00 euros per day) which is even higher if you want to access the internet on more than one device (i.e. on a laptop and on an iPad). Not sure these high prices are justified and adds to the price of the room considerably - something to keep in mind when budgeting for your trip.
Genuine Expedia guest review
Other trip Sep 9, 2013
M
CA
2.0 / 5Fair
"Dated hotel and expensive lousy internet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Can't understand how this can be a five star hotel. The cubicles you sleep in are decently furnished and okay sized but looking out through the window it looks like you're sleeping in a ferry. It lacks charm and finesse, and more annoyingly internet is overpriced and doesn't work half the time. Front desk staff were friendly and efficient. Will not be staying here again.
Genuine Hotels.com guest review
1 night business trip Jul 22, 2013
Jesper
GB
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Ideal location near train station - our party needed easy access to the railway network to attend some football matches. Rooms spacious and comfortable.
Genuine Hotels.com guest review
2 night trip with friends Feb 22, 2013
A Traveler
GB
3.0 / 5Good
"More friendlyness can not harm?"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
When I stayed in Nikko hotel in paris sometime ago the use of indoor swimming pool was free there but this time in Dusseldorf it wasn't. i wasn't very happy about that.
Genuine Hotels.com guest review
Response by Hotel Nikko Düsseldorf
Dear Guest, as first I like to thank you for your recent stay at the HOTEL NIKKO DÜSSELDORF and for taking the time to share your experience. Please accept our most sincere apology that not all of services were according to your expectation. It is our biggest effort to fulfill all needs of our guest. Please be assured that your comments will make us reconsider our actual standard, regarding an easier communication. At the nikko spa club we offer an exclusive atmosphere with a high standard, a wide product & treatment range and a personal service by the nikko spa team during the whole opening time, therefore we are looking for your understanding that we charge a service fee. The use of the Gym is free of charge for all our hotel guests. It would be a great pleasure for us to be able to welcome you at our Hotel again in the near future and convince you of the service capabilities of the hotel nikko düsseldorf. Yours sincerely, HOTEL NIKKO DÜSSELDORF Ken Dittrich General Director
1 night trip May 25, 2013
j customer
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Clean, Spacious room. Friendly staff but slow, I thought.
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
A Traveler
GB
2.0 / 5Fair
"Disappointing experience not fit for business!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
On the face of it, hotel appeared to be of good quality and staff friendly and helpful, good English etc Niggling things, temperature control in room poor, too hot therefore difficult to sleep, ventilation was effective as mouse with asthma although noisier. Room service breakfast 15 minutes late and disappointing, maid took away hotel services book including next days breakfast ordering and reception refused to take over night order so went down to breakfast, again disappointing, the 'cooked' breakfast, everything was cold, eggs, beans, bacon, mushrooms everything! no ability to make toast, milk was UHT - hate it personally. Requested ironing facilities for room, told not available, must trapse to 6th floor ironing room. Long queue for check out in the morning, no taxis available outside hotel. So for a business traveller, forget it. For a central, expensive hotel the facilities and services were very disappointing, will not stay there again. Seemed popular with Japanese for some reason?
Genuine Expedia guest review
Other trip Apr 19, 2013
Gary
GB
4.0 / 5Excellent
"Good hotel and location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, although the walk to the Old Town is a bit of a trek for old and young visitors. Hotel staff very accommodating and overall a very good experience.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
GB
4.0 / 5Excellent
"Still My Hotel of Choice in Dusseldorf"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I last stayed in the Nikko about 8 years ago. It has not changed much and, in my opinion, is well maintained and of a high standard of furnishing and decor. The amenities - the restaurants, the spa, gym and pool are likewise in great condition. The whole hotel is orderly and very clean - I am mystified about some on-line commentaries expressing dissatisfaction with the Nikko. Expectations are sometimes ridiculous! All in all this was not an expensive couple of nights and I left knowing that I will stay here again on my next visit to Dusseldorf. The penthouse swimming pool, gym and spa (from where there are excellent views of the city) was memorable once again - it now costs 15 Euros per day (it was free to guests 8 years ago) but is well worth it. The Nikko is very "Japanese" in style and this might put off some people - but I don't see why.
Genuine Expedia guest review
Other trip Feb 18, 2013
FairCityFrasie
GB
4.0 / 5Excellent
"Fabulous City Break and Japanese food."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
loved the stay in the hotel, amazing food. I wish there was a jacuzzi in the Spa, and the 15 Euro entry fee was expensive due to the free facilities being limited. But overall would stay again.
Genuine Expedia guest review
Other trip Jan 30, 2013
Samantha
GB
3.0 / 5Good
"no free wifi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
internet costs 25 euro for 24 hour on 1 device thats just awesome
Genuine Hotels.com guest review
3 night business trip Jan 16, 2013
A Traveler
IE
5.0 / 5Outstanding
"very nice holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excel ant and the from office manager excel ant man,,only one small problem in this hotel ,(internet)every where in the hotels its free internet wi fi,,,only this hotel not free and its really expensive,
Genuine Hotels.com guest review
2 night trip Dec 15, 2012
A Traveler
IE
5.0 / 5Outstanding
"Close to Xmas markets and gread Japan.restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location was great for us as we went specifically to see the Xmas markets. They were all within short walks. Nice shops closeby too. We had 2 little ones with us who enjoyed the stay as well. The room was clean, the staff was polite and nice. The restaurant downstairs is on the expensive side but the food is good. Would recommend the hotel without any hesitation.
Genuine Hotels.com guest review
3 night family trip Dec 14, 2012
A Traveler
IE
4.0 / 5Excellent
"good 4star option"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel and good location. Decor needs an upgrade but overall was a nice easy stay. Food and drink is pricey.
Genuine Expedia guest review
Other trip Dec 17, 2012
Danielle
GB
4.0 / 5Excellent
"Great Spa hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed here many times an it has always been a pleasure.
Genuine Expedia guest review
Other trip Dec 5, 2012
A Traveler
GB
5.0 / 5Outstanding
"Very nice friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have stayed at this hotel before and have nothing but good words to say about it. After check-in and going to the room i noticied i had been given a twin room when i had asked for a double room. I went back down to reception and within a few minutes it had been corrected and i had a double room. The staff are very very helpful, speak excellent english and the location of the hotel is ideal for the train station and transfer to the airport. Taxi fare to the airport is no more than 25Euro.
Genuine Expedia guest review
Response by General Manager
thanks a lot for your kind review. It’s nice to hear you enjoyed your stay and our staff’s work. We hope to see you again one day. Best regards from Düsseldorf,
Other trip Oct 9, 2012
A Traveler
GB
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Convenient location, pleasant staff, clean, comfortable.
Genuine Expedia guest review
Other trip Oct 3, 2012
Luba
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"ヨーロッパ旅行のスタートに最適"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
ヨーロッパ一人旅のスタートに利用しました。フランクフルトからのバスがこのホテルに到着するので便利で安心でした。翌朝は周辺状況がわからなかったのでホテル内で朝食をとりましたが、レストラン受付にいらした日本女性スタッフが親切な方で、一人旅の緊張がほぐれ快適な1日のスタートとなりました。
Genuine Hotels.com guest review
1 night trip Apr 6, 2015
A Traveler
JP
5.0 / 5Outstanding
"karneval"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel med bra läge
Genuine Hotels.com guest review
3 night romance trip Feb 14, 2015
morgan
SE
3.0 / 5Good
"Disappointement in Nikko"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I have stayed before at this hotel, 12 years ago. This time I was very disappointed. The room is very outdated and small. Decoration looks like from the 70s. Desperately in need of an update. No ventilation in bathroom makes it completely foggy when showering. No slippers or bathrobe, as one would expect. Internet is for free, but very slow. Mattress of bed old and tired and worn out, and felt a like a "u", I was constantly rolling to the middle. Behind the night-table there was much dust, peanuts and other rubbish. There minibar is empty - you will have to go down in case to the reception you need anything. Two positive things: aircondition in room is very easy to use (as opposed to modern systems, which can be impossible to understand), and there are two electric sockets next to bed. But all in all, very disappointing.
Genuine Hotels.com guest review
3 night trip Jun 19, 2015
Daniel
NO
4.0 / 5Excellent
"日系のホテル"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
中央駅の近くにあり便利でした。 日本人スタッフが居るので対応が良かった
Genuine Hotels.com guest review
2 night business trip Jun 6, 2015
Mitsuaki
JP
4.0 / 5Excellent
"リニューアルされていました。"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
空調が古いもので部屋がとても暑かった。
Genuine Hotels.com guest review
1 night business trip Jun 6, 2015
SAKAE
JP
3.0 / 5Good
"平均的?"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
可もなく不可もなくといったところです。 ホテル周辺は、日本関連のお店も多いので、海外初心者にはお勧めです。 ホテルも日本人の利用が多いです。主にビジネス利用みたいですが。
Genuine Hotels.com guest review
1 night business trip May 25, 2015
A Traveler
JP
3.0 / 5Good
"普通です"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    4.0
総合的に大きな不満はないのですが、いたって普通な感じです。 これからご旅行される方のために、情報提供です。 まず、駅から近く、部屋が清潔です。 バスタブがあり(でも、少し浅い)、シャワーの出も良かったです。 アメニティはあまり充実していません。 スリッパ、コンディショナー、ボディローション、歯ブラシはありませんでした。 滞在した4日間で、日本人スタッフは見かけませんでした。 チェックインの時も現地の方で、日本語で記載された案内文を渡されただけでした。 「言葉に不安があるから日航にしよう」と考えて行くと当てが外れます。 あくまで外国ですので、英語対応くらいは覚悟した方が良いと思います。
Genuine Hotels.com guest review
3 night family trip May 24, 2015
A Traveler
JP
4.0 / 5Excellent
"Presque parfait"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Il ne manque pas grand chose pour que cette hotel soit au top !!! À notre arrivée la chambre ne sentais pas le frais à par ça impeccable et avec un sourir au réceptionniste et c'est parfait
Genuine Hotels.com guest review
1 night family trip May 22, 2015
Loris
CH
5.0 / 5Outstanding
"安心して利用できます。"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
今回は、JAL便を使ってフランクフルトに向かいました。空港からホテルまで無料の送迎があるので、慣れないところで電車などを使うのも不安でしたので利用したのですが、大正解でした。ビジネスはケルンメッセで少し遠かったですが、通勤ラッシュも無く快適でした。(DBのストライキに1日やられましたが)立地条件は駅にも近く、ライン川辺りの繁華街にも近く、全てデュッセルドルフ市内は徒歩で済みました。ホテルの近くにも日本食の美味しい店があります。また、夕方に駅のキオスクでサラダとパンを購入して翌日の朝食にしていましたが、フロントに美味しい珈琲サービスが毎朝あったので部屋に持ち帰りテレビを見ながらのんびりモーニングできました。フロントには日本人スタッフがおり、とても親切な対応をしていただけました。
Genuine Hotels.com guest review
5 night business trip May 17, 2015
naomi
JP
2.0 / 5Fair
"残念なホテル"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
日系ホテルということで、日本並みの気配りを期待していたが、全く期待以下だった。チェックアウト時間よりも4時間前であったにも関わらず、客室掃除係がノックしてきて、掃除したいなどと言っていた。フロントと連係が取れていない。
Genuine Hotels.com guest review
1 night trip May 20, 2015
A Traveler
JP
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