All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here740 Burdett Ave, Victoria, BC, V8W1B2, Canada, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 480 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.6
4.0 / 5Excellent
"Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
couldn't be better. Hotel and staff is amazing!
Genuine Expedia guest review
Other trip Nov 2, 2013
A Traveler
US
4.0 / 5Excellent
"Will stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location with very short walk to harbor, stores and restaurants. Stayed in a one room suite for four nites. Very spacious room, worked out great for sharing nightcaps with our friends. Hotel staff among the most helpful and friendly of any hotel I've stayed at. The hotel has a restaurant and a lounge. Did not try the restaurant but the lounge is great. A wee bit pricey but then what isn't pricey in Victoria.
Genuine Hotels.com guest review
4 night trip with friends Oct 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Hotel Chateau Victoria stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Having never stayed there before and reading some reviews regarding the hotels ongoing renovations we were a little unsure as to what we would encounter. When we were checking out we found out that our room was still due to be remodeled and we thought is was great just the way it was.
Genuine Expedia guest review
Other trip Oct 17, 2013
A Traveler
US
5.0 / 5Outstanding
"close to sights, nice staff and room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I liked everything about it.
Genuine Hotels.com guest review
2 night trip Sep 18, 2013
Suzanne
US
4.0 / 5Excellent
"Visit to Victoria"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's a relatively nice hotel. Restaurant prices are high. Pay for wifi and parking (over $30 per night). Personnel somewhat friendly, but not too helpful.
Genuine Hotels.com guest review
2 night trip Sep 11, 2013
H.Hochman
US
5.0 / 5Outstanding
"Great Hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was great breakfast at the vista was great. The room was a 1 bedroom suite. Plenty of room
Genuine Hotels.com guest review
2 night trip Aug 31, 2013
Chris
US
4.0 / 5Excellent
"Excellent central location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good service and helpful front desk (eg recommended activities which were very good). Only drawback was my room was right over front glass entrance way and hence had a glaring reflection greenhouse effect in afternoons when curtains had to be closed completely and work the AC.. Otherwise recommend strongly..
Genuine Expedia guest review
Other trip Sep 7, 2013
Jaye
US
5.0 / 5Outstanding
"Good pick"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My car overheated in the parking garage. Some one on staff gave me good advice, since it was a holiday weekend and car repair shops were closed. I really appreciated everyone's concern and help.
Genuine Expedia guest review
Other trip Sep 6, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel, but"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
A nice hotel, but air conditioning system is individual to each room and noisy.
Genuine Expedia guest review
Other trip Aug 31, 2013
JJ
US
5.0 / 5Outstanding
"Close to all must see sights in Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything we did was within walking distance of hotel except trip to Butchart Gardens. Hotel restaurant served wonderful meals with a great view. Service both at the hotel and restaurant were of high quality. Definitely enjoyed our stay!
Genuine Hotels.com guest review
2 night trip with friends Aug 7, 2013
Colleen
US
4.0 / 5Excellent
"Nice & good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I liked that the rooms had balconies w nice views & was convenient to walk anywhere I would stay there again.
Genuine Expedia guest review
Other trip Aug 18, 2013
mel
US
5.0 / 5Outstanding
"Perfect location in Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The recently renovated Chateau Victoria Hotel in Victoria was a very nice place to stay on my visit. It is close to everything and the service and staff were extremely friendly and helpful. They stored our bags after we checked out so we could take a bus to Butchart Gardens for the day and then catch a ferry back to Port Angeles. The only criticism was the late night noise from the bar on the first floor heard on the lower floors of the hotel. I recommend booking on a higher floor to escape it. The rooftop bar has great wines, some small plates appetizers, and an awesome view especially at sunset and into the night.
Genuine Hotels.com guest review
1 night trip with friends Aug 9, 2013
Visitor
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed our stay. Hotel is first class all the way around.
Genuine Hotels.com guest review
1 night trip Aug 5, 2013
Carrie
US
5.0 / 5Outstanding
"Weekend stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent a delightful weekend visiting and touring Victoria during our stay. The rooms were ample, clean and very comfortable. The location is outstanding because it allowed us to easily walk to many of the Victoria attractions.
Genuine Expedia guest review
Other trip Aug 13, 2013
A Traveler
US
3.0 / 5Good
"Great location, badly in need of refurbishing"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The "Chateau" is in a perfect location for exploring Victoria on foot. The problem is that it needs new furniture, more amenities, working elevators and cleaner windows. On the other hand, the staff was very helpful, the suite was spacious and from the 14th floor I had a beautiful view.
Genuine Expedia guest review
Other trip Jul 24, 2013
Heidi
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff is courteous and very helpful. Great staff. Clean rooms. We got an upgrade from junior to exec. Suite free of charge upon arrival. We had a wonderful stay
Genuine Hotels.com guest review
1 night family trip Jul 9, 2013
Jake
US
4.0 / 5Excellent
"Nice location, small rooms"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff was very accommodating. The rooms are small and a bit outdated. It's close to everything. Hallways smell like urine and the rooms are poorly insulated. Also, AC is very noisey. Overall, it was ok, however.
Genuine Expedia guest review
Other trip Jul 6, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel, good location, needs a little update"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff very helpful and nice. Comfortable and nice location. A little dated but all in all comfortable and nice.
Genuine Expedia guest review
Other trip Jun 23, 2013
A Traveler
US
5.0 / 5Outstanding
"We had a great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed two nights in a Junior Suite on our honeymoon. Staff was friendly, room was comfortable and spacious. Not a very good view at all. We rented bikes, so the free overnight indoor bike parking was a plus. We took advantage of the free apples and printers in the lobby too. Be aware that they hold $100 on your card until a few days after you check out.
Genuine Hotels.com guest review
2 night romance trip Jun 8, 2013
Connor
US
3.0 / 5Good
"Room smelled bad, not great service."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room smelled, I called front desk and they told me I was in a non smoking room and it should not smell, I tried to explain that it was not a smoke smell but they did not get it or want to help. It smelled like dirty feet : ( Also the hotel guide book said they has DVD machine rentals, but when I called to get one they said they no longer had them. I could not figure out how to get to the TV guide so they sent a maintenance guy when I mentioned I really wanted a DVD player he said they did have them and he brought me one. He was great but it made me get the impression that the front desk people just did not want to bother with me.The room was clean and the decor was nice.
Genuine Expedia guest review
Other trip Jun 9, 2013
Connie
US
5.0 / 5Outstanding
"perfect in heart of downtown Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good room size in the one bedroom suite!
Genuine Hotels.com guest review
3 night trip May 24, 2013
Kirk
US
5.0 / 5Outstanding
"in the heart of downtown!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was warm and stuff, thank you for the fans and having the AC unit!
Genuine Hotels.com guest review
1 night trip May 23, 2013
Caroline
US
5.0 / 5Outstanding
"Excellent Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I will stay at Chateau Victoria again.The staff provided excellent service and went out of their way to make my little ones smile! Thank you!
Genuine Hotels.com guest review
1 night trip Apr 28, 2013
Elise
US
5.0 / 5Outstanding
"Beautiful and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The lobby and room was beautiful. Room service was fast and delicious! It was located close to restaurants, bars, shopping and attractions. The shuttle service was fantastic, and the driver was able to give me some great advice about what to see and do.
Genuine Expedia guest review
Other trip Apr 28, 2013
Kelda
US
5.0 / 5Outstanding
"Favorite Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Upgrading to a Jr. Suite or a Suite is well worth the extra few dollars a night.
Genuine Hotels.com guest review
2 night romance trip Mar 1, 2013
KT
US
3.0 / 5Good
"Average Hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Dated furnishings in the room, but ample space. Small tub and shower. No additional ammenitites. Kitchenette in the room was stocked with dishes, a mini-fridge and a microwave. Nice sized balcony. Large TVs in both rooms. Overall average hotel, great deal with Hotel.com (3rd night was free!)
Genuine Hotels.com guest review
3 night trip with friends Dec 29, 2012
A Traveler
US
4.0 / 5Excellent
"A comfortable hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff at the hotel were very cordial and accomadating. An upgrade was offered on the room.
Genuine Expedia guest review
Other trip Dec 10, 2012
Virginia
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
really enjoyed our stay walking distance to everything
Genuine Expedia guest review
Other trip Oct 3, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent hotel great service and perfect location. We travel to Victoria often. When our Victoria condo is rented, we stay at the Chateau Victoria
Genuine Hotels.com guest review
Other trip Sep 29, 2012
Richard
US
3.0 / 5Good
"customer"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
good location but indoor pool was too deep for little kid and elevator was slow
Genuine Expedia guest review
Other trip Sep 17, 2012
A Traveler
US
4.0 / 5Excellent
"Really enjoyed our stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our stay at the hotel. The staff was very friendly & helpful. Rooms were clean & quiet. Conveniently & centrally located.
Genuine Expedia guest review
Other trip Sep 17, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location for walking to shops, restaurants and Inner Harbor sites. We would stay here again. The breakfast at the restaurant on the 18th floor was excellent and the view spectacular. A must!
Genuine Hotels.com guest review
2 night trip with friends Sep 12, 2012
Marni
US
3.0 / 5Good
"Quite Pleasant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Pleasant stay, could not believe they did not supply a complimentary bottle of water. Wanted $2.00 per bottle - so wanted to make a profit.Really tacky.
Genuine Hotels.com guest review
2 night trip Aug 18, 2012
A Traveler
US
2.0 / 5Fair
"Small and Loud!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
The standard room was quite small, with barely enough room to put down our suitcases. We were also near the elevator and I could hear people getting off the elevator, getting ice, etc., all night long. For the same price we stayed the Inn at Laurel Point the previous week and that was overall a much nicer place.
Genuine Hotels.com guest review
1 night trip Aug 18, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Hotel, Great Service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We really enjoyed our 3 night stay for our 25th wedding anniversary. Everything was just as advertised, and the staff were the icing on the cake, always helpful to the max!! The location is the ultimate, within very short walking distance of all the sites around the harbor.
Genuine Hotels.com guest review
3 night romance trip Aug 9, 2012
David A
US
1.0 / 5Poor
"Hotel Rate"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Dirty
Genuine Hotels.com guest review
1 night trip Jul 29, 2012
Tammy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good.
Genuine Hotels.com guest review
9 night trip Jul 21, 2012
Ghetie
US
5.0 / 5Outstanding
"Sight seeing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone connected to this hotel were just great in every way. Would stay there again in a heartbeat.
Genuine Hotels.com guest review
3 night family trip Jul 17, 2012
A Traveler
US
4.0 / 5Excellent
"Great place by the inner harbour"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
a nice hotel overall. Looks like it was just renovated, but you can still tell that it's an older hotel. The AC was in the other room and was really loud. Very comfy beds and a nice kitchenette. A avery short walk to the inner harbour.
Genuine Expedia guest review
Other trip Jul 19, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel for family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice staffs and comfort room, really good for the family's vacation.
Genuine Expedia guest review
Other trip Jul 9, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were given an upgrade to a suite The shuttle service was amazing, we were even given a little tour to see the cruise ships Very friendly staff We have stayed there before and will defiantly go bqck
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
Marianne
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Fantastic hotel. Only problem is the bar next door. The customers have the privilege of playing bench volleyball on the top of the bar, all night. Very load.
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Thank you John for your review and for choosing the Chateau Victoria Hotel and Suites. The responses we receive from our guests are extremely valuable and sincerely appreciated. Thank you for sharing your experience with us. Upon your next visit to Victoria, please explain your concern and request the east facing side of the building, which faces away from the noisier city core and has a more expansive view. We will certainly do what we can to accommodate. Thank you again for your feedback and we look forward to welcoming you back soon!
2 night family trip Jun 9, 2015
John
CA
4.0 / 5Excellent
"Weekend visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Centrally located in downtown Victoria. Parking can be a issu if you have a SUV or large vehicle arriving late. The room had a portable aircon unit. It was a challenge to bring the room to comfortable condition
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Dear Simon, Thank you for your review and for choosing our hotel during your visit to Victoria. The common goal of our employee team is to meet and ideally exceed our guests’ expectations. We are constantly striving to enhance our service levels and by sharing your experience with us, you have contributed to our progress. Thank you again for your feedback and we look forward to welcoming you back to Victoria!
2 night family trip Jun 5, 2015
Simon
CA
4.0 / 5Excellent
"Victoria Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Our stay was great rooms were big location was perfect only draw back is that the rooms were very dated. Rooms were clean and staff were great only recommendation is that they need to do a major update. At 380 dollars a night I felt like I was staying at my grandmas house decor was the same
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Thank you Joel for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We have started our room renovations and have successfully completed our fifth and sixth floor suites. We will continue our on going property upgrades and we hope you will return to see the new look of the rooms. Thank you again for your feedback and we look forward to welcoming you back to Victoria!
2 night trip with friends May 29, 2015
Joel
CA
5.0 / 5Outstanding
"Great downtown Location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
2 minute walk to harbour and anywhere downtown! Pool and hot tub! Comfortable beds and bedding and staff made us and our twin 8 year old boys feel special with warm greetings everyday.
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Thank you Jennifer for choosing the Chateau Victoria Hotel and Suites and sharing your positive experience with other Hotels.com readers. It's always nice to know our guests had an enjoyable visit. Thank you again and we look forward to seeing you soon!
5 night family trip May 21, 2015
Jennifer
CA
5.0 / 5Outstanding
"Awesome hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Excellent hotel. Staff was incredibly helpful and friendly. The location is central to everything you need in Victoria. We had a great view from the balcony. I highly recommend this property
Genuine Hotels.com guest review
3 night romance trip May 16, 2015
Jake
CA
4.0 / 5Excellent
"Making It Right."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was placed on the second floor. The chlorine from the pool was choking me so badly that my eyes were running and my throat was burning. When I complained to the front desk, I was immediately moved to the 7th. floor to a suite, for no additional charge. Now that's service! Thank you. I'll be back.
Genuine Hotels.com guest review
1 night trip Mar 23, 2015
nena
CA
4.0 / 5Excellent
"Great staff & Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stay and staff were great....the only problem was the surprise parking bill when checking out?
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Thank you Allan for your review and praising the efforts of our team members - everyone enjoys a great review! Free parking had resulted in the lot being used by the general public so in order to keep the lot both easily accessible and available; we found we needed to charge a fee comparable to the parking lots around us. Thank you again for your feedback and we hope to see you soon!
2 night family trip May 9, 2015
Allan
CA
4.0 / 5Excellent
"Good Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very near the inner harbour. Friendly staff. Good value for neighbourhood.
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
You have certainly pointed out the key features of our location, customer service and amenities, thank you! Please be assured that your gracious comments have been shared with our entire employee team – everyone enjoys a great review! Thank you again for your feedback and we look forward to welcoming you back to Victoria.
2 night business trip May 6, 2015
A Traveler
CA
5.0 / 5Outstanding
"perfect in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was there for a mother and daughters night away. Suite was perfect with a separate bedroom for myself. The hotels location was perfect - within walking distance of everything. The hotel's restaurant provides a spectacular view of the harbor.
Genuine Hotels.com guest review
Response by Chateau Victoria Hotel and Suites
Thank you Joyce for your very kind review and for sharing your wonderful experience with other travellers. We hope your next stay is just around the corner. We are looking forward to seeing you again soon.
1 night family trip Mar 28, 2015
Joyce
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews