"Location, location , location"
4th or 5th time at this hotel without any problems. Will go backGenuine Hotels.com guest review
"Night Without The Kids"
Had a great evening with the wife at the Marriot Crabtree Valley hotel. I asked the staff to place us in a room away from potential loud groups (there was a military conference and a wedding that weekend). The majority of the people were on the 4th floor and a guest services agent put us on the 2nd floor away from the commotion. We left our car parked […] the whole weekend as the hotel is right across the street from a major upscale mall. Read moreGenuine Expedia guest review
"Nice hotel, great breakfest"
Stayed with my family for 1 night. Recommended!Genuine Expedia guest review
"Loved our stay and Mangeet was wonderful!"
The bedroom was clean, perfect, and cozy. The staff was all very friendly and helpful. The jacuzzi was the perfect morning dunk, and the breakfast at the hotel restaurant was delicious, with funny and helpful staff. We really had a wonderful stay, and hope to return again soon!Genuine Hotels.com guest review
"Close to Crabtree Mall, NC Museum of Art & Tennis"
Very convenient for Shopping and sight seeing, would recommend it!Genuine Hotels.com guest review
"shopping weekends, always stay here!!!"
I love the Marriott!! I stay here often on weekends and love the breakfast buffet! The beds are so comfy too!Genuine Hotels.com guest review
Great stay. Even though the hotel had a sports team vacate prior to check-in, they were able to provide a room upon check-in. Also, being across the street from the mall and great restaurants was ideal!Genuine Hotels.com guest review
This was the absolute worst experience of my life for a hotel and will never stay here again or any Marriott ever again, nor will never recommend this or any Marriot Hotel to anyone I know or come across.Genuine Hotels.com guest review
Had to wait 4 hrs. to get our room. After they took credit card info we were told there was no guarantee that we would have a room.We were told no rooms were ready but other people were checking in. We will never stay at a Marriott again. The man I talk to in the morning and the lady that checked us in we're nice. The lady that said there were no rooms […] ready was very prejudice Read moreGenuine Hotels.com guest review
One of the nicest pools (combined indoor and outdoor) / hot tubs we ever saw. Room was great.Genuine Expedia guest review
My daughter and I stayed overnight in a room with double beds. The first hotel room that they gave us, I couldn't believe how messy it was. The pillows were tossed over the beds. The bed covers were in disarray. It looked like the maid forgot to make the bed up. It was ridiculous. However, once I made a call to the front desk, someone came up and gave […] us a swipe card for another room on the same floor, which was definitely clean and neat. However, the rooms need to be renovated. The wallpaper looks slightly dingy. The flat screen TV was okay but it's not designed to watch the news, only certain on-demand TV shows and movies that you have to pay for. There was no microwave in the room, only a mini-fridge. The location of the hotel is convenient to Crabtree Valley Mall. I had prepaid for the breakfast, which is buffet style. The selection was very good. In addition, they had someone that will cook your waffles and/or an omelette according to your specifications The breakfast cost $16. per person Read moreGenuine Expedia guest review
Right across from Crabtree Mall! Excellent location.Genuine Hotels.com guest review
"Great location for concerts!"
Hotel was located in a great spot and was convenient. Very quiet room. Had a great time.Genuine Expedia guest review
"Couples Concert Getaway"
The hotel accomodations were excellent. I only wished that this great hotel had been closer to the concert event or offered a shuddle ride to the event. Otherwise, I could not had asked for anything better for the room or hotel accomodations. Loved it! Thanks for a wonderful weekend!Genuine Hotels.com guest review
"Marriott Crabtree is terrific."
Marriott Crabtree is always lovely and convenient.Genuine Expedia guest review
"Fun and Happy"
The room and the time was very relating and enjoyable. I world very well stay their again.Genuine Expedia guest review
"event in one of the hospitality rooms"
Everything was fantastic except we could not get the room to cool off. We all woke up several times during the night because we were so hot..The temperature wouldn't go down enough to cool us off. But overall, it was great.Genuine Hotels.com guest review
"Night before my wedding"
Spent the night before my wedding. Everything was amazing but since I was so busy with my family in the 3 rooms we rented didn't pay attention to locking things up and my daughter had her ring, expensive sandels, expensive sunglasses and other small items taken from our room. Very sad that I did not lock things up. The ring was my daughters graduation […] present. So lock up your stuff! Read moreGenuine Hotels.com guest review
"Great hotel by Crabtree Mall!"
Super location and great staff. Would stay here again.Genuine Hotels.com guest review
"center of sites and sounds"
very comfortable,excellent service, very clean and attractiveGenuine Hotels.com guest review
"Great for a girls getaway."
Great location! It is within walking distance of the Crabtree Valley Mall.Genuine Expedia guest review
It was lovely ! The staff were the best !! And they have the best restaurants specially the best buffalo chicken burger I ever ate !Genuine Expedia guest review
"a solid 3/5"
the room itself is cramped and doesn't give much room for anymore than 1 person, the room did have a small fridge but was old and 'beat up." the bar area was clean and food ok for snack. the restaurant was expensive for a 'buffet" breakfast and i would leave hotel for breakfast. i think the rating of 3/5 is a fair ratingGenuine Expedia guest review
"Friendly and Clean"
Traveling with three children under the age of 4 can be challenging. thye staff went out of their way to talk with our children and accommodate their needs. We felt right at home. Our room was clean and spacious. We had breakfast in the dining room which offered various choices of hot and cold food. Everything was fresh and well presented. It was easy […] to find things to meet individual tastes. The location is right across the street from the Crabtree Valley Mall, so anything we neeeded was accessible. We had a great stay and would come back without thinking twice. Read moreGenuine Hotels.com guest review
"Nice hotel but not peaceful on the weekend"
Overall very nice; room comfortable and clean. One night of our stay was on Saturday, when the hotel was hosting some event in the lobby and restaurant/lounge, and the hotel was exceptionally busy and loud. While in our room, we could hear people singing loudly out in the hallway. The hotel could certainly use more sound-proofing. Room service was also […] very slow because of the large crowd, and some of our items were forgotten upon the first delivery. It took 30-40 minutes for the remainder of the order to be delivered. Read moreGenuine Expedia guest review
Staff and management of dining room were great. There was no safe in room. The refrigerator was free standing and would be nicer built in.Genuine Hotels.com guest review
Bed was very comfortable. Room was basically clean, although there were d old french fry pieces underneath the chair/stool. Tiny bathroom but great shower head/pressure. Room was a bit cramped/small but would be okay for 1 person. Staff were all very nice, especially in the restaurant @ breakfast buffet. There was an older lady who worked the buffet […] area who was a joy to see each morning. Above average buffet offerings. Location was great. Across street from mall and convenient to downtown. Read moreGenuine Hotels.com guest review
It would have been nice had the room be cleaned earlier in the day. We were out of the room all day from 6:00am until 3:30. The room hadn't been cleaned yet.Genuine Expedia guest review
"Great hotel, great price, great location"
My wife and I had a short romantic getaway at the hotel. We had a great time. The bed was comfortable and the staff was very nice. Would highly recommend it.Genuine Expedia guest review
"Marriott chargesfor Wi-Fi in the southern states."
I was surprised that in order to access wi-fi guests are charged $12.95 per day. This was surprising considering most Mariotts on the west coast and the Northern states do not charge for wi-fi. I think the organization should re-consider charging wi-fi.Genuine Expedia guest review
"Out of town overnight with friends"
enjoyed it -Genuine Hotels.com guest review
Wilson, Wilson, Wilson! Wilson is a star and asset to the hotel. He works in the restaurant and was one of the best service delivery specialists we have ever had!Genuine Hotels.com guest review
"Good people convenient location"
The shuttle driver was top notch-- when you arrive at the airport make sure you have the number of the hotel so you can call for shuttle service. All the people working for the hotel whom I met were spot on. A couple minor details were missed in cleaning, but overall the room was clean. I would offer internet at no charge to all customers, really on […] a business trip how much internet can you use? This is not a problem for road warriors who will qualify for free internet--Love the location across from the mall you can easily walk it very convenient! Read moreGenuine Expedia guest review
"Great place to stay in Raleigh"
This is the second time my family and I have stayed here, and the service has always been outstanding. Their shuttle driver called out, so the hotel paid for my son's taxi from the airport. The brunch is fabulous, and the workout facilities great. The staff could not have been more pleasant and helpful.Genuine Expedia guest review
"close to NCSU"
Everyone was friendly and helpful. Would have liked a complimentary continental breakfast.Genuine Hotels.com guest review
Small room but very comfy! I slept great! There's no mini fridge or microwave which was a bit dissapointing. But the restaurant in the hotel isnt too bad! And the mall is a 5 minute walk with a ton of options. Just be careful of the traffic! Very busy road to cross.....over all I would definitely stay here again.Genuine Hotels.com guest review
Not so good ...DISAPPOINTING,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Genuine Expedia guest review
"Marriott Raleigh Crabtree Valley - Great Location!"
The hotel is in a great location. There is Crabtree mall across the street and it is easy access. The beds were some of the most comfortable beds I have ever slept on!!!Genuine Hotels.com guest review
"Nickeled and Dimed"
After arriving at the front desk, immediately after the "hello" was "picture ID and Creditcard, Sir". I said, "why a creditcard?" The receptionist said, "for miscellaneous expenses of course, i.e., telephone and movies". I told the receptionist, "there will be no miscellaneous expenses". The receptionist then replied, "okay, I'll turn off the telephone […] and movies." I was in town with wife and kids to shop at the mall. The location was great, the service was good, and the room was clean. However, the toliet was backed-up and maintenance was called to plunge it. Maintenance was prompt, and the toliet was operable in no time. Nevertheless, before we left, the toilet had backed-up again. Usually, internet service comes with the room, but not here, Marriott wanted an additional $14.00 to connect to the internet. Kids and wife went to the pool and hot tub, but returned quickly saying the hot tub wasn't working properly. Should you decide to stay here get ready for all the additional charges if you want to connect to the internet, telephone, movies, etc. Read moreGenuine Hotels.com guest review
"nice hotel in Raleigh, NC"
The staff was very nice and responsive. Our buffet dinner there was one of the best ever. The room was clean, spacious, comfy and quiet.Genuine Hotels.com guest review
This was our second stay at this location. the hotel was not as busy as the first visit which was closer to Thanksgiving. We have chosen to stay here based on the walking distance to the mall and restaurants in the crabtree valley area.Genuine Expedia guest review
"Good hotel good location"
Upon our arrival we were told that internet is free during the weekend. We had to pay for it anyway. This was the only hotel in my recent experience not providing free internet. I had to go to the desk almost everynight: once they deactivated entrance key, next time I had a message to come to desk to pay or else, it turmed out they lost my credit card […] for possible damages. Read moreGenuine Expedia guest review
Response by Marriott Raleigh Crabtree Valley Thank you for your review of your recent experience at our hotel. We appreciate your business and loyalty to our brand. We sincerely apologize for the areas that we have fallen short of meeting your expectations. Our goal is to provide all guests with a rewarding stay. Please know we have addressed these issues and have taken your comments into consideration to improve our property and overall guest experience. Thank you again for your comments. Sincerely, Dan Freeland, General Manager
"Very pleasant resort hotel"
I found the this hotel to be very reasonably priced, with parking, free internet and breakfast included in the price. The hotel restaurants were also good and fairly priced. It is conveniently located. For a Marriott resort hotel it is older but well maintained. We were very pleased with our stay.Genuine Expedia guest review
"April 19-21 Visit"
We were not impressed by the services that we received at this hotel. First of all, the room service were late in cleaning up the room. One day they came at 4pm to clean and since we were having a nap we asked them to come later. Of course they didn't. We went out an hour later and when we got back by midnight, the room wasn't made, and there were no […] change of towels. We called the front desk and the attendant on duty didn't care less or attempt to remedy the situation. Instead he asked for our credit card number in case of incidents. Marriott is supposed to be a luxury hotel but the quality of customer service was really poor. When I paid for the hotel, I also paid for quality customer service. I wasn't impressed and won't be staying there any longer. Read moreGenuine Expedia guest review
Response by Marriott Raleigh Crabtree Valley Nneka, Thank you for taking the time to share your comments on our hotel, I regret that you did not have a good experience with us and sincerely apologize for all of the above. Please accept my sincerest apologies for the incident with your room and the level of service you received when trying to resolve the situation. I truly regret that we fell short of meeting the high standards we strive to achieve, and that every guest deserves. I will review this situation with my housekeeping team to ensure this doesn’t happen again in the future. All feedback is valuable to us so that we can perfect our guests’ experiences and again, I greatly appreciate you taking the time to share yours. Sincerely, Dan Freeland, General Manager
Tolles Hotel, immer wieder gerne für einen kurzen Aufenthalt in RaleighGenuine Hotels.com guest review
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