"Good stay, reasonable price"
The price was fair, but not overly cheap, good location, and clean rooms.Genuine Hotels.com guest review
"great location, great service"
I was very happy with this hotel. I would recommend it to anyone going to Portland for the first time. Walking distance to all the best attractions. Staff was great, room was great- view was perfect!Genuine Hotels.com guest review
"Nice Hotel and great location."
Had a great time with my Grandson and Husband. Played in the amazing pool and hot tub. Walked over the bridge to the OMSI.Genuine Expedia guest review
Response by Marriott Portland Downtown Waterfront Our pool, hot tub and exercise room are a great way to relax at the end of a long day. We're glad you were able to enjoy it! We're looking forward to a renovation of our guest rooms later this year and hope you take the opportunity to visit us again when we premier our new room package!
"Birthday in Portland"
Great time and great room. At end of hall looking over the river.Genuine Expedia guest review
The checkin desk staff were all well groomed, articulate and extremely helpful. Why should this be surprising in today's hospitality industry? For a big hotel, everything was fine.Genuine Expedia guest review
Very satisfied.Genuine Hotels.com guest review
"unfriendly staff, rooms decent"
We asked for a room with a balcony as shown on our hotel confirmation, staff didn't care and gave us a room without one after explaining, that was no big deal to us. Then we asked for an extended checkout and the guy we spoke to rudely said 1 hour max or else we would get charged by the hour. Went to the bar to order drinks and the bartender ran to […] grab the manager as if we did something wrong, manager came out to unpleasantly ask for our IDs and asked bluntly asked what we wanted to drink. The drink we wanted was down to the last drip so she seemed irritated that she had to walk somewhere to get more in the back. When checking out none of the staff bothered to ask us about or stay or anything like that. The only friendly people we came across working in the hotel throughout our experience were the valet guys. Definitely put a bad impression on Marriotts customer motives. The Governor hotel in Portland on the other hand was awesome worth spending a little more. Read moreGenuine Expedia guest review
Response by Marriott Portland Downtown Waterfront Thank you for taking time to review our hotel. We're sorry your impression of our hotel was not a positive experience. Our staff prides themselves on giving excellent service. We will review your comments with our hosts in an effort to learn from your experience and we wlcome the opportunity to serve you in the future.
"Not the best stay, but not the worst either"
I reserved a water facing room with two queen beds. At check-in, they had a water facing room with one king bed. They ended up putting us in a water facing handicap accessible room with two double beds. Room was okay...beds weren't that comfortable, not book in the room describing the hotel amenities/services and the hot water in the sink took forever […] to get warm...never did get hot; but the shower was hot. No refrigerator in the room which would have been nice to keep cold drinks in. No newspaper in the morning (not even a USA Today). Main restaurant only served breakfast...good food but expensive ($43 + tip for two people). The only place to eat lunch or dinner was in the "Bistro" which was basically the bar with some added tables for eating. Bistro/bar waiters were exceptionally nice. Read moreGenuine Expedia guest review
Response by Marriott Portland Downtown Waterfront Thank you for taking time to review our hotel and I apologize for your less than Brilliant Stay. Our hotel staff prides themselves on giving excellent service in a clean hotel and we obviously did not live up to our own expectations. Our guests have told us they prefer the atmosphere of our "Bistro" rather than the Truss restaurant for a lunch and dinner option. Regarding our in-room amenities, we do offer refrigerators upon request and as a "Green" hotel we no longer deliver newspapers to every guestroom but we do make them available upon request. We hope when you visit Portland again that you give us an opportunity to show you what a great hotel and staff we have.
"My hotel room had a river view and was very quiet."
Good experience. I have stayed here once before in the winter. Close to downtown and walking distance ot MAX, etc. The river view on a snowy weekend was appreciated. Very quiet room and very clean. Breakfast was over priced. It would be nice to have some sort of discount if you are a guest. Very cold and snowy weekend and the hotel have free hot chocolate […] which was some of the best I have had in years. Read moreGenuine Expedia guest review
Will definitely stay there the next time we come to Portland (5/14) but hope the weather will be better. Not prepared for seven inches of snow and freezing rain with no snow removal. Believe it or not, was glad to get back to Chicago with below zero wind chill temperatures but at least with cleared streets and sidewalks!Genuine Hotels.com guest review
"Close to restaurants and shopping"
Excellent especially under extreme weather conditionsGenuine Hotels.com guest review
"Great Hotel but bad house keeping"
The hotel is great, rooms are decent but still has popcorn ceilings. Location is right in downtown, walking distance to everything. The only bad thing was that house keeping never came to make my room everyday I was there. The privacy sign was not on the door. Came back to the room everyday disappointed and had to call the front desk for them to make […] it up while I left the room for dinner. Front desk said my room was marked as clean on their books and was surprised. Read moreGenuine Hotels.com guest review
Response by Marriott Portland Downtown Waterfront I apologize that housekeeping did not service your room in a timely manner. I understand how frustrating that can be when you return to your room after a long day only to find that housekeeping has not taken care of your room. When you return to Portland, please let us know you are coming, we would like the opportunity to show you what a great hotel we have and that the staff is commited to great service.
The hotel was fine. Great service at front desk. Parking very expensive at hotel and surrounding area. Makes room prices go up at least $35/day.Genuine Hotels.com guest review
"Nice hotel. Decent rate."
Nice hotel for the money. We were upgraded to a room on a high floor with a beautiful view of the river and mountains in the back ground. Good location. An easy walk to most of downtown Portland.Genuine Expedia guest review
"Could have been better"
I have an over-all rating of 3 for this location, but rate everything else as a 4. Seem odd? I brought the overall rating down due to two things. First, the walls in the place are paper thin between the rooms. Not only could we hear our "neighbor" use the toilet, but we could then hear him/her zip their pants up. Second, on Sunday morning we went to […] the restaurant for breakfast and were told there would be a 35 minute wait while they cleared off tables. Now that seems a little extreme. So, we went down to the lobby bar that has a few breakfast items, took a seat at a table, and we were then ignored for 15 minutes while the employees there served walk-ups and talked and laughed amonst themselves. We left before being talked to. We had had room service breakfast the day before, and the food was not that good. Would we stay there again? No, we would not. Read moreGenuine Hotels.com guest review
The room looked out over the water and it was a great view!!! The only complaint would be a train went by (somewhere) around 4 am and blew it's whistle much longer than seemed necessary.Genuine Hotels.com guest review
Nice hotel- frustrating to be charged for internet but they did remove the charge at check out when I mentioned it.Genuine Hotels.com guest review
Has everything you could need with very comfortable rooms and nice bed.Genuine Expedia guest review
Nice hotel on the waterfront. Great 10th floor view of the river, east Portland, and beautiful Mt Hood. The only problem was the sound of trains blowing their horns constantly after midnight into early morning.Genuine Hotels.com guest review
The Marriott is a beautiful hotel in downtown Portland. However, they do not offer guest parking (other than valet for $32 a night) nor do they offer free wi-fi. If you are a business traveler on an expense account and without a car this would be a great location, but for the casual traveler driving through there are better choices in the greater Portland […] area. Read moreGenuine Hotels.com guest review
"No attention to detail"
The problems overshadowed how nice a place it was. The room was nice but a shoe and deoderant were left under the bed. That was not as weird as the silicone breast enhancers outside on the terrace to the parking garage. Perhaps the most disturbing was the fact that there were people jumping on the roof of the parking valet area from the balcony in their […] room. If it was not for all that we would have enjoyed the nice room and the hotel much more. Read moreGenuine Expedia guest review
Response by Marriott Portland Downtown Waterfront Thank you for taking time to review our hotel. Our staff prides themselves on giving great service and providing a clean hotel room for your stay. I apologize for our lack of detail for your stay. We hope when you visit Portland again, that you give us the opportunity to show you what a great hotel we have.
"close to the river trail"
The motel itself is great but there everything costs - wi-fi, coffee, everythingGenuine Hotels.com guest review
Lady checking us in was unfriendly and aloof. Overnight parking was $32.00. Also, had to pay for internet access. Seemed like they dinged you every chance they could!Genuine Expedia guest review
Response by Marriott Portland Downtown Waterfront Thank you for staying at the Portland Marriott Downtown Waterfront. We appreciate you for taking the time to review our hotel. Valet service parking is an added expense to your stay as available spaces for parking in the downtown area are very limited, however we ensure that our pricing is competitive in the market. We apologize for the lack of service you experienced at the front desk. We pride ourselves on the high level of service you come to expect from Marriott and we continuously take steps to improve it. Your feedback is invaluable in this process and we wanted to thank you for that.
Great staff, great people. Thanks Marriott !Genuine Hotels.com guest review
"Great stay except...."
The service was wonderful. We did have an issue with one of the valet parking attendants. She was rude and didn't respect our vehicle ( almost hit a bicyclist. The staff was quick to apologize and handle things to our satisfaction. Would stay, and hope to, again.Genuine Hotels.com guest review
The overall experience during our weekend stay here was great, from the beginning to the end. The staff was very welcoming! Our reservations were met with a high degree of professionalism from the staff/employees. We had an awesome waterfront view, the room service was beyond our expectations, I highly recommend to anyone visiting downtown Portland […] to stay here. The cost, hotel location, staff/employee professionalism, cleanliness/great room conditions, and a very welcoming atmosphere!!! Read moreGenuine Hotels.com guest review
"Very nice hotel...Great experience..."
Our experience was great! Our hotel stay was a gift from my parents (this plays a part later in this experience) for my 40th birthday. We called on the day of check in to see if it was at all possible to check in early and to ensure we had a fridge in our room (as we found online that not all rooms had a fridge). In my conversation with 'Mike' (from […] the front desk) I had explained to him that we were celebrating my 40th birthday with a kid free weekend. Mike was very empathetic to the 'kid free' thing, as he has an 8 month old daughter. So, as it turned out our room did NOT have a fridge in it; however, Mike said he would ensure that a fridge would be brought up to the room. Mike also ensured us that we, in fact, could arrive whenever we wanted for early check in. Well, we did show up early for check in...and, as we walk into our room, we see a chilled bottle of champagne. I called the front desk to ask if my parents arranged for the champagne to be there; the response was that Mike was the one who arranged the bottle of champagne. WHAT?!?!? Wow...what an experience...SOOO GREAT!! Read moreGenuine Expedia guest review
"Average room, close to downtown"
Recommend parking in a Smart Park, as hotel parking is expensive. The 1st and Jefferson Smart Park is only a few blocks away. Did not use any facilities in the hotel. Not much in surrounding neighborhood...a Starbucks around the corner. Was OK because we had a car. The beds were comfortable. Bathroom OK, just average, small, small tub w/shower curtain. […] Irritating that there was just one hook on bathroom door for towels. One rack in shower. Would not pay more than we did for rooms, which were discounted this time of year...January. Housekeeping fine. Comfortable average room. Read moreGenuine Hotels.com guest review
Great night sleep and friendly staff.Genuine Hotels.com guest review
"Nice Views of the Columbia"
My only complaint would have to be that housekeeping came by at 8:30 both mornings I was there. They knocked rapidly on the door until I answered. Maybe having them come at later hours would be better. Other than that my stay was wonderful!Genuine Expedia guest review
"Great downtown business or riverfront location."
Staff was friendly and helpful upon my late arrival.Genuine Expedia guest review
Great hotel, great service.Genuine Hotels.com guest review
"Overall a great stay"
We splurged on the valet and it ended up being worth the money. The staff all took their time to ensure you were being looked after and asked if they could give us any directions or tips on the area. The downfalls were paying $13 a night for wifi, small rooms and no microwave or mini fridge. We would definitely stay here again!Genuine Hotels.com guest review
The customer service was one of the best I have had in awhile. I was very pleased on how nice everyone was who worked there. I honestly wasnt expecting it to be as nice as it was!Genuine Hotels.com guest review
"Three generation weekend."
Our daughter, son-in-law, two teenage granddaughters, and we grandparents stayed in Portland, OR, one January Saturday night. It was everything we wanted....two comfortable adjacent rooms. The facility is everything one expects at a big city Marriott.Genuine Expedia guest review
"Excellent New Year's in Portland!"
Picked this hotel at random, but I'm sure glad it was the one I chose! Valet guys were super nice and accommodating. Excellent first impression. Check in was easy (again, really nice people), free New Year's goodies at front desk (yay!) Overall atmosphere of the hotel was really amazing. The water they keep by the elevators has lemons and limes in it... […] super yummy. Our room had the most amazing view and everything we needed. Even the dude who brought our bags up made conversation and was really lively. Love the fitness center and indoor pool on the third floor. Chill vibes all around. Also was in the perfect location by the water. All the action of New Year's was no more than 100 feet from the entrance of the hotel. Highly recommend it! Read moreGenuine Hotels.com guest review
The staff was great!Genuine Hotels.com guest review
"Small rooms and huge gap under door"
The rooms are very very small . All the doors leading into the rooms have a 2 inch gap at the bottom so that you can even hear someone's tv playing down the hall , and anyone talking walking by is disruptive . Bathrooms very small as well .Genuine Hotels.com guest review
"Nice hotel near the waterfront"
Nice basic hotel. Staff were friendly and location was good -- within walking distance of restaurants and shopping.Genuine Expedia guest review
The hotel did not leave out travel size shampoos and conditioners, lotion, etc. you have to call the front desk and have room service bring it. I found this disappointing and kind of irritating.Genuine Expedia guest review
We had a great stay! The hotel was beautiful, comfortable rooms, and outstanding service by warm and friendly personnel. We will stay at this hotel again!Genuine Hotels.com guest review
"on the fence."
The gentleman who worked there were very nice and courteous to our family....Unfortunately the females were very stuck up and unhelpful. One actually sent us to a restaurant that we asked for a recommendation with two 4 year olds...a restaurant that didnt have a kids menu and everything was intimate and glass...cheapest item on menu was $30! Rooms were […] clean and so was the hotel...maybe a few more modern advances to pretty it up would be nice, pretty standard. Read moreGenuine Hotels.com guest review
"Great downtown stay!"
I booked this room as part of a surprise birthday getaway with my wife. I was very impressed by the hotel and the service we received. The workout room was one of the nicest I've seen in a hotel. There was some nighttime noise even audible from the 16th floor, but that's expected when downtown. I'll go back for sure.Genuine Hotels.com guest review
The customer service that we receive at the Portland Downtown Waterfront Marriott is always outstanding. They are always so accommodating to any request that we may have. The one area that could be improved is that there aren't many "average family pricing" options. For example, the hotel only has valet parking, which is $30+ per night, and they don't […] have any other options for people who can't afford that. Also, the cafe pricing is such that families are forced to walk several blocks to find a more affordable meal. More affordable options for families would be an area in which the Marriott could improve. Read moreGenuine Hotels.com guest review
Very disappointed. The spa was not working, which was the main reason for choosing this hotel out of others available for the night. The staff was very passive about our disappointment and offered no consolation, only to say that the spa "is a nice perk." No one opened the front door or greeted us coming or going, which seemed very odd for a "high end" […] hotel at the rate being charged. The beds were extremely small and uncomfortable and the room was hot! Would not recommend or stay here again!!! Read moreGenuine Hotels.com guest review
We stayed for 3 days. A little hard to get to, but overall a nice place. A little disappointed that there is not a nice restaurant in the hotel for Dinner. We ate at the same place for lunch and I thought there was a different menu for Dinner, there was not. Overall it was a good place to stay and we had a good time in Portland.Genuine Expedia guest review
Our stay was amazing. We were close to everything. The staff made us feel very special and pampered. Jesse at the front check in was particularly exceptional. He was extremely friendly and even sent a complimentary bottle of wine and chocolates to our room. Jesse also took the time to find out what we were doing and ask us about our outing after we […] returned. He also took the time to leave us a handwritten note in our room with anniversary congratulations. I would definitely stay there again. Thank you Jesse!! Read moreGenuine Hotels.com guest review
"Comfortable, clean and great location"
This hotel has a great location. While the room initially assigned to me overlooked a dreary parking lot and had an overenthusiastic heater, Melissa at the front desk was really helpful and at my request gave me an alternative room with a great view of Mt. Hood and the river outside. Overall a comfortable stay, friendly staff and a good selection of […] restaurants within walking distance. Read moreGenuine Expedia guest review
It was fine. Nothing bad. Nothing memorable. I'm sure it will fade away in my mind quite soon......Genuine Expedia guest review
The room was not that much nicer to justify the expense. Restaurants high (buffet breakfast $50 for 2) for rubber potatoes. Valet parking only for $32 per night. It was nice to have an indoor pool and whirlpool.Genuine Hotels.com guest review
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