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Marriott San Antonio Riverwalk - San Antonio 29.42181, -98.483
889 East Market Street, San Antonio, TX, 78205 United States
Guest review summary
- 8.2 Average rating: All Trip Types
- 82% Recommended
- 39 Reviews
- 8.4 Hotel Service
- 8.4 Room Comfort
- 8.6 Hotel Condition
- 9.2 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (39) | 8.2 |
| Business | (3) | 8.0 |
| Romance | (3) | 7.4 |
| Family | (7) | 7.8 |
| With Friends | (9) | 9.6 |
| All Others | (17) | 8.0 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 0203 027 81 46
Facilities
Services
- ATM/banking
- Breakfast available (surcharge)
- Concierge desk
- Currency exchange
- Express check- in
- Express check-out
- Fitness facilities
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Internet access - wireless
- Laundry facilities
- Massage - treatment room(s)
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Parking garage
- Safe-deposit box - front desk
- Self parking
- Shoe shine
- Spa services on site
- Spa tub
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
- Room service (24 hours)
Rooms (all rooms include)
- Access via exterior corridors
- Air conditioning
- Cable/satellite television channels
- Cable television service
- Climate control
- Clock radio
- Coffee/tea maker
- Cribs (infant beds) available
- Desk
- Electronic/magnetic keys
- Electronic check-out
- Extra towels/bedding in room
- Hair dryer
- High-speed Internet access
- Housekeeping (daily)
- Hypo-allergenic bedding available
- In-room massage available
- Internet access (surcharge)
- Iron/ironing board
- Pay movies
- Premium television channel(s)
- Rollaway beds
- Shower/tub combination
- Television
- Voice mail
- Wake-up calls
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Coffee shop or café;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 30;
- Number of rooms: 511;
- Patio;
- Pool table nearby;
- Restaurant(s) in hotel;
- Swimming pool - indoor;
- Swimming pool - outdoor
| Check-in time is | 4 PM |
| Check-out time is | Noon |
| Pet fee charged at hotel/condo | |
| Small pets only |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Recreation
- Golf - driving range nearby
- Golfing nearby
- Golf - miniature nearby
- Horse riding/rental nearby
- Running track/path nearby
- Swimming on site
- Tennis nearby
Guestrooms Guestrooms
Standard room
One king bed or two double beds with colorful, contemporary bedding. Upholstered chair. Desk with telephone, high-speed Internet access (surcharge). Cable TV with pay movies and complimentary premium channels. Iron/ironing board. Hair dryer.
All rooms include All rooms include- Access via exterior corridors
- Air conditioning
- Cable/satellite television channels
- Cable television service
- Climate control
- Clock radio
- Coffee/tea maker
- Cribs (infant beds) available
- Desk
- Electronic/magnetic keys
- Electronic check-out
- Extra towels/bedding in room
- Hair dryer
- High-speed Internet access
- Housekeeping (daily)
- Hypo-allergenic bedding available
- In-room massage available
- Internet access (surcharge)
- Iron/ironing board
- Pay movies
- Premium television channel(s)
- Rollaway beds
- Shower/tub combination
- Television
- Voice mail
- Wake-up calls
Terms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Self parking: US$ 24.87 per day
- Valet parking: US$ 32.44 per day
Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Rivercenter Mall - 200 yards
- Henry B. Gonzalez Convention Center - 300 yards
- HemisFair Arena - 300 yards
- Tower of the Americas - 400 yards
- Hemisfair Park - 400 yards
- San Antonio Amtrak - 500 yards
- Riverwalk San Antonio - 500 yards
- Torch of Friendship Sculpture - 500 yards
- Instituto de México - 500 yards
- The Alamo - 500 yards
3.0+ mi
- Lackland Air Force Base - 6.5 miles
- San Antonio Intl. Airport (SAT) - 7.4 miles
Reviews
Filter by:
-
All (39)
- Recommended (32)
- Not recommended (7)
The following English reviews were posted by Hotels.com guests from other countries
Reviewed by a Hotels.com guest on Nov 4, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Self Park"
Reviewed by Mrs. J. of Cavazos on Aug 17, 2009
When we first got to the hotel everything seemed great. A bellman named Warren helped out with the luggage and brought us ice upon arrival. He was very friendly and gave us a few facts about San Antonio on the way up to the room. The room was very nice. The beds were comfortable and we had a fantastic view. The water temperature was very hard to control in the bathroom sink. I had to turn the faucet all the way to cold just so that it wouldn't burn my face off. Once I showered at the same time that one of my neighbors was showering and the water didn't go down the drain until I heard them turn their water off. The big problem occurred on our second night. We called for our car 10-15 minutes ahead as requested. When I called for the car the guy said it would only take 5 min. to bring the car around. I new they had such a small driveway so we rushed down stairs approx. 10 min. after the call. We asked for our car and one of the valets looked for the key and since the key wasn't there, told us that the car was on the way. After waiting approx. another 15 minutes, we asked for the car again. They gave us the impression that they didn't know where the car was. Needless to say, we were upset. I felt as if they took longer on purpose. One of the valets even went as far as to tell us that we should have selfparked if we were going to want the car in a timely manner. We felt that if they were going to charge extra for valet parking then they should do a little something for that extra money. At the end of it all it took us about an hour to get our car. The head valet asked us why we were upset and then told us that he could wave the charges for that day but that there was no way he was going to wave them for previous days. At the time we hadn't asked him to wave anything, but somehow they just couldn't understand that we needed our car. We valet parked our car on Thursday afternoon when we checked in and asked for it on Friday approx. 5:45pm and after that we decided to park
Overall Rating
out of value="10"- 2.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 10.0 Room Cleanliness
""Awesome Hotel""
Reviewed by Gilbert of Houston on Aug 12, 2009
Everything about this hotel was just the best!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"staff very un-friendly"
Reviewed by ray of lewisville, on Apr 13, 2009
not very satisfied with the stay, staff very un-helpful and un-friendly.
Overall Rating
out of value="10"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 6.0 Room Cleanliness
"Not happy"
Reviewed by a Hotels.com guest on Apr 2, 2009
The parking lot for the hotel I found out was not owned by the hotel but another company. When we went to park my truck I have a Ford 250 they informed me that not only the lot was full but they could not accept a truck of my type. I asked where I could park then they told me to just fun a parking lot. After finding a parking lot about 8 blocks away we draged all our luggage to the hotel walking by the parking garage seeing many vehicles my size (Ford 250's)parked there. Thats when i was informed that the hotel was not responsible for the parking. For the stautus and price of the room I was not happy with the service I received from this hotel. I will not be staying there anymore.
Overall Rating
out of value="10"- 2.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"Staff was very un-polite"
Reviewed by Ray of Lewisville on Mar 22, 2009
If you are about to stay at this marriott better stay at the brand new Grand Hyatt much less expensive and great service. Marriott is old and is a ripp-off DO NOT stay.
Overall Rating
out of value="10"- 2.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Need Improvement"
Reviewed by a Hotels.com guest on Jan 4, 2009
Older hotel rooms with minor updates, not a good view for the price.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 6.0 Hotel Condition
- 6.0 Room Comfort
- 6.0 Room Cleanliness
"customer service oriented!"
Reviewed by a Hotels.com guest on Oct 24, 2008
They went out of the way to make us feel welcome. I was visiting with my mother for the weekend for her birthday. The restaurant staff found out and surprised her at breakfast with strawberry shortcake. Every employee there was courteous and treated every guest as if they were the only one that mattered.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"lipstick on the Pig"
Reviewed by a Hotels.com guest on Sep 23, 2008
We regretted this hotel stay from our first experience at check in. The hotel was under renovation (not disclosed) which meant the sound of jackhammers during the day and smell of adhesives at night. The room was small (had to move the desk chair out of the way to get between the desk and the bed) and was located next to the elevator. The condition of the "renovated" parts of the hotel (rooms/hallways) was at best decent. We try and stay at Marriott's for frequent stay points but in this case it was a mistake. At least we had three days to remind us of the mistake.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 6.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 21, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great Room"
Reviewed by a Hotels.com guest on Aug 20, 2008
The only thing that I was disappointed in is the fact that you have to pay for internet service. I thought for the price of the room the internet should have been included. Parking was high also @ $21.00/day. Other than that the Hotel was great.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Needs a lot of improvements"
Reviewed by a Hotels.com guest on Aug 5, 2008
The hotel was very noisy, i could hear traffic all night long, there are trains that come though from 3:00 AM till 8:00 AM and they sound there whisles all the way though. I heard construction beeping from 5:00 AM untill i got up. The elevators were the slowest I have ever experienced. I waited 15 minutes and finally walked down 19 floors, only to find the door locked on the first floor, so I had to go back up to the 2nd floor and wait another 10 minutes for one to take me to the first floor. The pool had so much clorine in it you could not see the bottom of it.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 28, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 6.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Porfirio of Houston on May 27, 2008
Room servic was quick and very, good. I missed placed my sun glasses in the lobby and they were returned to the front desk and when I asked about them they were returned to me.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great"
Reviewed by Rhonda of Burnet on May 12, 2008
This is a beautiful hotel; staying here definitely will make you feel special. It is very comfortable; the people are among the best I have dealt with; and the convenience to being downtown could not be better. You can't go wrong here.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Valet parking"
Reviewed by John of Pampa on Apr 30, 2008
Took 45 minutes to get our car the first day from parking and it was a real aventure to even get to the hotel.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Noisey at night"
Reviewed by a Hotels.com guest on Apr 25, 2008
Hotel is in a very noisy part of downtown, could hear traffic noise all night long from streets surrounding Hotel.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Nice Hotel"
Reviewed by a Hotels.com guest on Apr 2, 2008
The Hotel has a great location; convenient to everything. The staff is courteous. I think the parking is very expensive... but very convenient.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"wonderful hotel"
Reviewed by Lee of Houston on Apr 1, 2008
The only problem we encounted was that the room was not ready for check in when we arrived. The hotel was beautiful and so clean. The room was very clean. Room service was excellent. The kids loved the pool area. Great location for a family. I would stay here again.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 28, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 2.0 Room Comfort
- 10.0 Room Cleanliness
"Great Location"
Reviewed by Paula of Winnsboro on Mar 21, 2008
The Riverwalk was located in a great area, however, we never could get our AC/Heat regulated in the room and if you have ever been to Texas you know that one day you need the heat and the next the A/C! They also were paving a road outside our room from 11pm to 6am on Sunday night...talk about no sleep whatsoever! The bad thing is, the hotel should have warned us ahead of time and we could have left the TV on or got some earplugs...
Overall Rating
out of value="10"- 10.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great Hotel"
Reviewed by a Hotels.com guest on Mar 20, 2008
The view was outstanding! All the employees were very curtious and friendly.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"Great Hotel"
Reviewed by Cody of Salt Lake City on Mar 7, 2008
Great Hotel in a great location. Affordably priced and definiteyl nicer than I thought for the price we paid.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great Hotel in the Center of Everything"
Reviewed by a Hotels.com guest on Feb 20, 2008
Service was great from check in to check out. The room was a nice size and had an amazing bed! Flat screens are in all the rooms and the bathrooms are all recently renovated. Great stay!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 12, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great Hotel"
Reviewed by a Hotels.com guest on Jan 25, 2008
outstanding hotel, excellent view on the riverfront, all around everything was very nice.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 4, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"had to check out of one room early"
Reviewed by Marianne of Texas on Jan 3, 2008
We had to ck out of one of our rooms one night early because my daughter had an emergency at work that she needed to return home for. Marriott said that we needed to talk to someone with your company about being refunded for that night.........it was 12/30/07.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 30, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 6, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 9, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 8, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Nice Hotel, Good location"
Reviewed by J. Sweeney of The Woodlands, TX on Aug 8, 2007
We stayed here one night with our 2 little children. Room was good size, bathroom was so small we could barely be in there with the children. We were there on a pretty busy weekend, so the elevators ran a little slow at times. We weren't that impressed with the pool area. The indoor area was too cold to really enjoy. But overall, nice hotel, really good location to the Riverwalk.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Excellent Stay"
Reviewed by Melissa of Grand Prairie on Aug 8, 2007
Wonderful Hotel! But, needed a refrigerator for price paid. Overall Outstanding Hotel!!!!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 3, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 23, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 20, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 4.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 23, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews