Excelent facilities. Very friendly staff who are willing to help with any and everything. Didnt get to try the food but the lobby bar had a variety of drinks at great prices. Could have done without the road construction and undesireble neighborhood to the northeast but if ever that way will surely stay at this hotel again.Genuine Hotels.com guest review
I liked the hotel the road construction was bad but not the hotel's fault. I would say that the beds could be more comfortableGenuine Hotels.com guest review
Have stayed many times due to very convenient location for business. Somewhat tired property due to its age but adequate, clean, typical but uninteresting Sheraton. Only major drawback is that it is too expensive for what you receive. I would never pick this hotel if not for the address. There are a few hotels nearby that are newer and a better val […] ue. Read moreGenuine Hotels.com guest review
My stay was wonderful from the time I checked in with Johnny until I got home and realized that I left my iPad in the room. This was a amazing experience for me and my friends. I left my iPad mini in the room and checked out, they retrieved my iPad and sent it to me within two days. Let me just say that would have never happened if I stayed some where […] else,it truly felt like me home. THANK YOU ALL!!! Read moreGenuine Hotels.com guest review
Very good room, location and facilities for the price, just very inconvenient all the construction around and in front of hotel.Genuine Hotels.com guest review
The hotel was o.k. but I could not get enough towels for my family. I called everyday for clean towels for my family. Other than that it was fine.Genuine Hotels.com guest review
Its really a good hotel to stay! I highly recommend itGenuine Expedia guest review
Check in was efficient, room was clean, would stay here again.Genuine Expedia guest review
"Not bad not great"
Hotel staff was not very friendly but the room was clean and the beds very comfortableGenuine Expedia guest review
Upon checking in we overheard a person stating that they were their with a wedding party. When the clerk checked us in they ask if we had any perferences to a room and my husband stated that we did not want to be on the same floor as the wedding party. The clerk assured us that they were all on the same floor. Late that night we heard people running […] and hollering up and down the hall. Then it sounded like someone was coming through the ceiling on the above floor. We contacted the front desk and they said they would correct the problem but it never happened and it was like this for 2 nights. We feel we should have not been billed for this but our credit card had already been billed for this prior to our stay. Read moreGenuine Expedia guest review
Our stay was terrible. Upon checking in we overheard someone referring to a wedding party that they were with. My husband told the staff that we did not want to be on the same floor as the wedding party. The hotel assured us that we would not be. We heard people running up and down the hall all night. Then we heard people on the above floor that sounded […] like they were coming through the ceiling. Not a pleasant stay. Read moreGenuine Expedia guest review
"Nice place to rest"
It was very nice from the moment we checked in with our dog. One person stands out in my mind. The nice lady behind the desk ,maybe Lynn remembered me from our last stay at your hotel. She was warm, kind and very thoughtful. How nice is that?Genuine Hotels.com guest review
"Another Great Visit"
This is my second stay with this hotel in the last two months. Both trips were personal in nature and they were fantastic. The staff and the hotel are perfect as always. I recommend this to all of my friends that will be in the area. If you are looking for a great hotel at a reasonable price in a GREAT location then this is for you!Genuine Hotels.com guest review
Stay was OK. Construction in area made ingress/egress to hotel a problem.Genuine Hotels.com guest review
"Try and repeat"
The only draw back was the road construction surrounding the property. Past that it is a true gem. The staff is a 11 out of 10. Everything sharp, polished and a business trip must. I will never look for another hotel when back in Houston for business again. All amenities spot on for relaxing or business. Restaurants are made again by the superstar WOW […] service staff. Plus, close to Rudy's world famous barbeque. Shown on Travel Channel for its beef brisket and slap your mom in the face mouth watering taste that lives up to the billing. Read moreGenuine Hotels.com guest review
"Bring your own pillow"
This was one of the better hotels I've stayed in this part of Houston. The room was nice and big, but the bathroom seemed unnecessarily small. The only major critique I have is the pillows were horrible! I slept on all four and it still felt like I was sleeping on a pile of cotton balls. Outside of that, however, it was fine.Genuine Hotels.com guest review
"Great place to stay"
My lodging was very good - bed extremely comfortable, temperature easy to maintain, good cable & clean. Staff were professional and eager to please. The eating arrangements, however, were less that desirable. Only the bar area was open in the evenings (Thurs-Sat pm) with the bartender playing many roles. Service was slow, Food was not up to par, and […] it was noisy for those not there to watch football. Food was provided for meetings I attended and it was good - bar, much less tasty. A year later and it is still hard to access due to road construction - however, once you arrive, covered parking and ease of getting into hotel is great Read moreGenuine Expedia guest review
The view was not good. We had a view of the air conditioner roof top with a couple of dead birds right outside our window. Other then that, the room was fine.Genuine Hotels.com guest review
"Great hotel for business"
The hotel has a great staff. People are really nice. I had issue with the plumbing and they switched my room out to a different one, without any incident. The location is great for business as it's very close to the freeway. Others may not like it because it's too close to the freeway.Genuine Hotels.com guest review
Rooms are small compared to rate charged! Service staff very friendly, Nice BAr, excellent location outside all the construction going on!Genuine Hotels.com guest review
Aside from the construction going on both inside and outside, Sheraton Brookhollow Hotel is a very nice hotel for business travelers. It has a large restaurant and it is possible to have business meetings. Meals are reasonably priced.Genuine Hotels.com guest review
"Room was good. Food was bad"
The hotel itself is a nice hotel. Well maintained, very clean and the staff were very friendly. The only issue I had was the food at the restaurant. It was bland and very expensive for the quality and portion. If you stay at the hotel, you will get great service, covered parking and a comfortable room. Just don't eat there.Genuine Hotels.com guest review
There is construction around the hotel so getting in and out is a bit of a chore, temporary of course and not their fault. The first room I had the heater did not work. The desk did get me engineering repair in a very timely manner. When the repair man knew that he could not repair without delay or disturbing me, he went and asked for another room for […] me and even helped me move my luggage. He also compensated for the inconvenience with a breakfast voucher:) didn't start out great but ended up a good stay all in all:) Read moreGenuine Hotels.com guest review
"Clean and Comfortable"
Great hotel for the price. The only drawback is getting there. Not easy to get to for out of town travellers.Genuine Hotels.com guest review
"Good Hotel for a quick trip"
Was fine. Went well and slept great!Genuine Hotels.com guest review
"Nice hotel far from amenities."
Good conference location, with plenty of networking locations inside the facility. Standard rooms with free wifi, makes the site a good work location. Construction nearby so be prepared for traffic and noise.Genuine Expedia guest review
There was a lot of road construction in the area. Without that the surrounding area would be good as well.Genuine Hotels.com guest review
Road construction around hotel makes it more difficult to get to the hotel. But hotel is extremely nice.Genuine Expedia guest review
I stayed here for two nights, the bed is comfortable and the location is not that far from either galleria or chinatown or downtown.Genuine Expedia guest review
the hotel can't do anything about this but there was construction all around the hotel. but the room we were given was a diffrent issue, the room was tiny and at the very end of the hall, the restroom's door did not close and the bathtub drain was clogged. in the morning when i checked out all i was told was SORRY and we would offer you breakfast but […] it's late and now they are serving lunch. Read moreGenuine Hotels.com guest review
The hotel was very nice. The staff was top notch. The construction was not a problem once you figured out how to navigate around it. I had a great experience there and was treated very well.Genuine Hotels.com guest review
"Would not choose-only choice for wedding in area"
3rd room we were given was finally accessible. Trash hadn't been emptied. Shower was less than adequate and no fan in bathroom. Club lounge lacked all the way around-terrible cold coffee, poor wine, etc. This hotel has missed the mark, but it's in a very challenged area of town.Genuine Hotels.com guest review
"Nice place, poor location"
There is nothing around except highways and everything was under construction all around the hotel.Genuine Hotels.com guest review
"In the Sticks...."
Overall pretty good... food was ok, service was very good. In the middle of nowhere. Other than black coffee, you were in a bind... Nearest Starbucks was 1.6 mi away and not overly convenient. Van schedule to the Mall was not overly user friendly but good restaurants and two Starbucks. Customer service was very good with friendly people. Desk in the […] room was backed up to the airconditioner, smaller older rooms, AC was blowing up my back the whole time I was on the desk. Finally moved around to the other side... Ou Ou Wah! Other than being in the middle of nowhere, it was a pretty good hotel. Read moreGenuine Hotels.com guest review
"Nice hotel near downtown"
Though it was very short stay but overall good experience.Genuine Expedia guest review
I enjoyed this hotel and will stay again!Genuine Hotels.com guest review
"Nice hotel, remote area"
The hotel and staff was very nice. We had a late check in and wanted to run to a corner store but nothing was open and because of the construction it was difficult to navigate. The hotel was clean and quite dispite the outside circumstances which the hotel couldn't control. Would defiantly recommend though. Easy access from the highways.Genuine Hotels.com guest review
Great service and clean room very helpful staff!!!!!Genuine Expedia guest review
Nice room, good value, loved the free parking, which doesnt happen often in Houston. Would definately stay there again.Genuine Hotels.com guest review
"I won't be staying there again."
I was given a tiny handicapped room with a bed size I didn't book.Genuine Expedia guest review
"very nice hotel"
We had a great time only problem is the construction outside the hotel.Genuine Hotels.com guest review
Bedsides the cramp location an renovations. Everything was great. Would recommend.Genuine Hotels.com guest review
"less than i expected from sheraton"
It doesn't deserve to be rated 4 star. bath tub is something you expect from 2 star hotel. Dissapointed. FURNITURE OLD AND SOFA DIRTYGenuine Expedia guest review
"Near-by road construction is a detractor"
The hotel is very good but the ongoing road construction makes navigation into and out of the area somewhat precarious.Genuine Hotels.com guest review
"Decent place to stay"
Only real complaint was the A/C. Worked great except took too long to turn back on during a cycle.Genuine Expedia guest review
I know I can't blame the hotel for construction on the access road, but they did not do anything to make it easier for customers to get into the parking lot, or to see where they were going. We had to circle around again, in the dark, because there was no lighting to mark where in the barriers the break into the parking lot was located! In addition, […] the climate controls in the room were not working correctly, making the entire room clammy and the carpet almost damp. The next night we stayed in a Hilton for the same price and were far more comfortable. Read moreGenuine Hotels.com guest review
"Well located hotel poorly maintained"
The bathroom was not clean. AC in the room not properly working very noisy. The breakfast can be greatly improvedGenuine Expedia guest review
Everything about it was great but all the construction made it hard to get in & out. That suck.Genuine Hotels.com guest review
"Business Traveler's top choice"
Construction makes it a bit of a challenge to get to, but overall very clean, good staff, good value. Lot's of use by fellow business travelers of all types. On site restaurant and bar. Easy access to 610 and 290.Genuine Expedia guest review
"Dinner and A Ballgame!"
Our stay, as usual, was great. We took along another couple and this was their first time at the Sheraton Brookhollow. Needless to say, they were very impressed also. Great time....the Bar and the service was good, too! Wish our room rates had included breakfast, though.Genuine Hotels.com guest review
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