All hotels in Houston, Texas, United States of America
1 room, 2 adults
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3000 North Loop West Frwy, Houston, TX, 77092, United States of America, ‏‎855-239-9480
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4.1 / 5Excellent

Score breakdown (from 257 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    3.4
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It is an ok hotel it is dated old furniture and carpet need improve ok for the praise
Genuine Expedia guest review
Other trip Oct 6, 2014
naif
US
3.0 / 5Good
"Hotel Convenient to Office"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I moved into the hotel because I knew there would be an intensive few days of work coming up, and our partner's office was next door. The first day i slept in a room which smelled, but not enough to make me request a change… Mistake. When I turned up the air conditioner there was an intense odor of mildew. So bad I could not sleep. The next day I asked them to change my room... which they did without hesitation. Otherwise the hotel was passable… and in fact
Genuine Expedia guest review
Other trip Oct 1, 2014
Albert
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
free parking...bed a little stiff...
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Personable staff, nice restaurant/bar with in-room service. Was mid-way for major sports attractions and visiting friends.
Genuine Hotels.com guest review
2 night family trip Aug 29, 2014
Ellen
US
4.0 / 5Excellent
"Hotel Stay for Football game"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Lots of construction at this time around the hotel, otherwise was good
Genuine Hotels.com guest review
1 night family trip Aug 30, 2014
GB
US
4.0 / 5Excellent
"Nice clean and quiet hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, well situated, good pool we enjoyed everything about our stay but missed not having a fridge n the room. Safes in the room would also have been most, welcome!
Genuine Expedia guest review
Other trip Sep 5, 2014
butlers
US
5.0 / 5Outstanding
"houston holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I thoroughly enjoyed this hotel, comfortable beds, and close enough to everything I did that weekend with friends.
Genuine Hotels.com guest review
2 night trip with friends Aug 30, 2014
charlie lee
US
3.0 / 5Good
"Nice."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had no problems checking in or checking out. The room was nice and the price of the room was good. Overall it was a good stay.
Genuine Expedia guest review
Other trip Sep 3, 2014
Pat
US
5.0 / 5Outstanding
"LSU Vs. Wisconsin in Houston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We have stayed Sheraton Houston Brookhollow many times and have never been disappointed.
Genuine Hotels.com guest review
2 night trip with friends Aug 29, 2014
Don
US
3.0 / 5Good
"Hotel Resraurant and Bar"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Bring CASH when dinning at this Particular Hotel! Just trust me!!!
Genuine Expedia guest review
Other trip Aug 23, 2014
Sales Man
US
4.0 / 5Excellent
"Great staff and friendly services"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Road construction was very bad
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
LaRay Doyle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
They did a beautiful job making us comfortable.
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
Mary
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel! only bad thing there is to much construction around it (610 loop).
Genuine Expedia guest review
Other trip Aug 12, 2014
Tony
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel and staff! I would recommend it to friends and family.
Genuine Expedia guest review
Other trip Aug 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Location and staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location was very nice for my need and staffs ware nice.
Genuine Expedia guest review
Other trip Aug 5, 2014
Family traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Man at front desk was very polite. Room was nice and very clean. I was really impressed by this hotel.
Genuine Expedia guest review
Other trip Aug 4, 2014
Cindy
US
5.0 / 5Outstanding
"Satisfied"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Front desk help was AMAZING and friendly! Overall wonderful stay.
Genuine Hotels.com guest review
1 night trip Jul 26, 2014
David Camacho
US
5.0 / 5Outstanding
"Great time at Jehovah's Witnesses Convention"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Johnny was super at check in. When the elevators were crowded, we were allowed to use the service elevator which was nice. Beds were great! We missed not having a fridge and microwave, but we knew you had a full house. Thanks so much!
Genuine Hotels.com guest review
1 night trip Jul 2, 2014
A Traveler
US
4.0 / 5Excellent
"Well maintained and convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was close to where our daughter was moving, and the road construction nearby was not an issue at all. Don't let that deter you from staying here. It was a pleasant, quiet, comfortable hotel with experienced staff and a nice breakfast.
Genuine Hotels.com guest review
2 night trip Jul 6, 2014
Terri
US
4.0 / 5Excellent
"great place, even though I was worried about my ca"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I am weary about where I stay in Houston because my truck got broken into at La Quinta over right by Nrg stadium. I read all of the reviews and there was a review that said someone got broken into at this hotel and they stole all of their guns and stuff. well, I was paranoid but had to stay at this hotel anyway and I parked my car at the parking garage and it is well lit and there is a security guard there all night (I personally saw him outside sitting in his golf cart patrol car, I went outside several times to make sure there was someone out there) and even in the mornings as well. We did not get broken into and as far as my knowledge nobody staying there did either, just use common sense. Don't leave your valuables in your car. Leave your car info at home and take ur registration with you. We have a car alarm with a red blinking light and I left NOTHING in my car. The hotel was nice and clean. The beds and pillows were great and the shower was awesome. The front desk ppl were very nice.
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Monica
US
5.0 / 5Outstanding
"We chose this hotel based on its location..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We chose this hotel based on its relative close distance to the airport and ease of getting anywhere on the ring road around Houston.....we were visiting our granddaughter....they had a kids menu at the restaurant and we enjoyed the pool with her....it was a pleasureable visit all around!!!
Genuine Expedia guest review
Other trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great experience . We really didnt stay long as we were there for business. I wish we could have stayed longer.
Genuine Expedia guest review
Other trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place once you get there"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel itself was just fine. Construction in the area makes it tough to get there, but that's not their fault. I would stay there again assuming the construction work is done.
Genuine Hotels.com guest review
1 night trip Jun 1, 2014
Ed
US
5.0 / 5Outstanding
"Excellent value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff at the Sheraton Brookhollow is excellent. The guest rooms are comfortable, clean, and well appointed. Additionally, the value couldn't be beat...a Sofatel-like room for a Holiday Inn price! I would recommend this facility to anyone staying in Houston.
Genuine Expedia guest review
Other trip Jun 2, 2014
David
US
2.0 / 5Fair
"Old hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Booking experience not flexible, I delayed my stay one day and they would not refund the on night because it is done through expedia. No In room safe. Wifi speed is not fast and is not consistent in speed. AC does not work good, stuffy room with no Air circulation making it humid at times. Bathroom does not have suction fan after showers and no heating lamp. front desk cancelled my booking when I called trying to inform them that I was going to be late on night and would not redeem this night. Business printing good. Room service good. Restaurant is good. The hotel is Old style and needs updates in decor and in rooms. room orientation is you have to be on the bed to watch TV. There is no window to open to compensate for stuffy air.
Genuine Expedia guest review
Other trip May 31, 2014
Usamah
US
5.0 / 5Outstanding
"Nice place to get away."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great Hotel! Road construction in the area and nice Club Lounge.
Genuine Hotels.com guest review
1 night trip May 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel interior, bad location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Will not stay there again until the road construction ends
Genuine Hotels.com guest review
1 night business trip May 22, 2014
Martin
US
4.0 / 5Excellent
"convenient to visitors from Austin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Check-in was less than professional, however, room service was surprisingly good
Genuine Hotels.com guest review
1 night trip May 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The best sleep we've had in a hotel in a long time. Great beds, luscious pillows, good towels. Great bath and beauty products. Loved our stay here! Great job! Desk associates helpful and courteous. Horrible construction zone there right now. Poor Sheraton!
Genuine Hotels.com guest review
4 night trip May 11, 2014
Edwin Westerman
US
4.0 / 5Excellent
"Comfortable and quiet"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great customer service and comfortable rooms. Nearby construction made it difficult to access this hotel.
Genuine Hotels.com guest review
4 night business trip May 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Hotel I610 and 290"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Top grade at reasonable price
Genuine Hotels.com guest review
1 night business trip Apr 7, 2014
Paul
US
4.0 / 5Excellent
"Nice hotel - but"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
The hotel staff and room were spectacular. But the location was questionable, my vehicle was parked on the side of the front of the building and someone tried to break into my Yukon overnight while we were sleep. Nothing was taken but they walked on top of my SUV as there were mud prints all over the vehicle. Hotel is nice but i would suggest they hire a full time security guard to patrol the area overnight to prevent things like this from happening.
Genuine Hotels.com guest review
1 night trip Mar 28, 2014
Ken
US
4.0 / 5Excellent
"Very pleased"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Excelent facilities. Very friendly staff who are willing to help with any and everything. Didnt get to try the food but the lobby bar had a variety of drinks at great prices. Could have done without the road construction and undesireble neighborhood to the northeast but if ever that way will surely stay at this hotel again.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
I liked the hotel the road construction was bad but not the hotel's fault. I would say that the beds could be more comfortable
Genuine Hotels.com guest review
2 night trip Mar 28, 2014
mark
US
4.0 / 5Excellent
"Serviceable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Have stayed many times due to very convenient location for business. Somewhat tired property due to its age but adequate, clean, typical but uninteresting Sheraton. Only major drawback is that it is too expensive for what you receive. I would never pick this hotel if not for the address. There are a few hotels nearby that are newer and a better value.
Genuine Hotels.com guest review
1 night business trip Mar 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Thankful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was wonderful from the time I checked in with Johnny until I got home and realized that I left my iPad in the room. This was a amazing experience for me and my friends. I left my iPad mini in the room and checked out, they retrieved my iPad and sent it to me within two days. Let me just say that would have never happened if I stayed some where else,it truly felt like me home. THANK YOU ALL!!!
Genuine Hotels.com guest review
2 night trip with friends Mar 14, 2014
Raymond Nunley-Williams
US
5.0 / 5Outstanding
"Excelent choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very good room, location and facilities for the price, just very inconvenient all the construction around and in front of hotel.
Genuine Hotels.com guest review
2 night family trip Mar 14, 2014
Joel
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was o.k. but I could not get enough towels for my family. I called everyday for clean towels for my family. Other than that it was fine.
Genuine Hotels.com guest review
3 night family trip Mar 13, 2014
Nicole G.
US
5.0 / 5Outstanding
"Houston trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Its really a good hotel to stay! I highly recommend it
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Check in was efficient, room was clean, would stay here again.
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
US
3.0 / 5Good
"Not bad not great"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel staff was not very friendly but the room was clean and the beds very comfortable
Genuine Expedia guest review
Other trip Mar 11, 2014
robiiii
US
1.0 / 5Poor
"Hotel Stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Upon checking in we overheard a person stating that they were their with a wedding party. When the clerk checked us in they ask if we had any perferences to a room and my husband stated that we did not want to be on the same floor as the wedding party. The clerk assured us that they were all on the same floor. Late that night we heard people running and hollering up and down the hall. Then it sounded like someone was coming through the ceiling on the above floor. We contacted the front desk and they said they would correct the problem but it never happened and it was like this for 2 nights. We feel we should have not been billed for this but our credit card had already been billed for this prior to our stay.
Genuine Expedia guest review
Other trip Mar 10, 2014
A Traveler
US
1.0 / 5Poor
"Hotel Stay"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Our stay was terrible. Upon checking in we overheard someone referring to a wedding party that they were with. My husband told the staff that we did not want to be on the same floor as the wedding party. The hotel assured us that we would not be. We heard people running up and down the hall all night. Then we heard people on the above floor that sounded like they were coming through the ceiling. Not a pleasant stay.
Genuine Expedia guest review
Other trip Mar 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place to rest"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very nice from the moment we checked in with our dog. One person stands out in my mind. The nice lady behind the desk ,maybe Lynn remembered me from our last stay at your hotel. She was warm, kind and very thoughtful. How nice is that?
Genuine Hotels.com guest review
2 night family trip Mar 4, 2014
Barbara
US
5.0 / 5Outstanding
"Another Great Visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is my second stay with this hotel in the last two months. Both trips were personal in nature and they were fantastic. The staff and the hotel are perfect as always. I recommend this to all of my friends that will be in the area. If you are looking for a great hotel at a reasonable price in a GREAT location then this is for you!
Genuine Hotels.com guest review
1 night romance trip Feb 22, 2014
Michael B
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay was OK. Construction in area made ingress/egress to hotel a problem.
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
Dredwar
US
5.0 / 5Outstanding
"Try and repeat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The only draw back was the road construction surrounding the property. Past that it is a true gem. The staff is a 11 out of 10. Everything sharp, polished and a business trip must. I will never look for another hotel when back in Houston for business again. All amenities spot on for relaxing or business. Restaurants are made again by the superstar WOW service staff. Plus, close to Rudy's world famous barbeque. Shown on Travel Channel for its beef brisket and slap your mom in the face mouth watering taste that lives up to the billing.
Genuine Hotels.com guest review
1 night business trip Feb 15, 2014
Kyle
US
4.0 / 5Excellent
"Bring your own pillow"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
This was one of the better hotels I've stayed in this part of Houston. The room was nice and big, but the bathroom seemed unnecessarily small. The only major critique I have is the pillows were horrible! I slept on all four and it still felt like I was sleeping on a pile of cotton balls. Outside of that, however, it was fine.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2014
Kristin
US
3.0 / 5Good
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
My lodging was very good - bed extremely comfortable, temperature easy to maintain, good cable & clean. Staff were professional and eager to please. The eating arrangements, however, were less that desirable. Only the bar area was open in the evenings (Thurs-Sat pm) with the bartender playing many roles. Service was slow, Food was not up to par, and it was noisy for those not there to watch football. Food was provided for meetings I attended and it was good - bar, much less tasty. A year later and it is still hard to access due to road construction - however, once you arrive, covered parking and ease of getting into hotel is great
Genuine Expedia guest review
Other trip Jan 12, 2014
Business Travel
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The view was not good. We had a view of the air conditioner roof top with a couple of dead birds right outside our window. Other then that, the room was fine.
Genuine Hotels.com guest review
1 night trip Dec 25, 2013
A Traveler
US
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