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1 room, 2 adults
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Pacific Place, 88 Queensway, Hong Kong, Hong Kong, ‏‎855-239-9485
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 400 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Wellness
    Great wellness & sports facilities
  • Breakfast
    Tasty breakfast
  • Amenities
    Great amenities
  • Value
    Fairly good value for money

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Staff were accommodating, could not do enough"
Loved this hotel Staff were lovely and could not do enough Very luxurious !!
Genuine Expedia guest review
Other trip Sep 4, 2015
sharon
AU
5.0 / 5Outstanding
"The Best"
This was my favourite hotel stay throughout Asia. Service was top notch, room was beautiful, spacious and clean. Benjamin at the front desk was both helpful and kind. For our anniversary, they sent up chocolate covered strawberries and champagne with a card saying happy 5th anniversary when we only mentioned it in passing upon check in. AMAZING!
Genuine Hotels.com guest review
1 night romance trip Aug 22, 2015
Matthew
AS
5.0 / 5Outstanding
great location! you can tell the hotel room is a bit old but it's still very clean and comfortable.
Genuine Hotels.com guest review
2 night romance trip Aug 21, 2015
A Traveler
AS
5.0 / 5Outstanding
"Awesome hotel oh HK"
The property is fabulous ! The service excellent ! Great mall nearby ! The only thing they could improve is add a variety of vegetarian food to the menu across all their restaurants !
Genuine Expedia guest review
Other trip Aug 19, 2015
Madhavi
GB
5.0 / 5Outstanding
Very attendive and professional staff, great service. Thanks!
Genuine Hotels.com guest review
6 night business trip Aug 8, 2015
A Traveler
AU
4.0 / 5Excellent
1) Doorman service was not attentive, I had to carry my own luggage to check in 2) Matress feels less comfy for it's a bit worn out (uneven) 3) Love the gym
Genuine Hotels.com guest review
3 night trip with friends Jul 30, 2015
Tze Han
AS
5.0 / 5Outstanding
Very convenient
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
A Traveler
AS
3.0 / 5Good
The rooms are too small and old
Genuine Hotels.com guest review
3 night family trip Aug 12, 2015
Mohammed
IE
5.0 / 5Outstanding
"Our honeymoon in Hong Kong"
The staff were amazing, the hotel was great and for the price we paid, I thought it was cheap. I highly recommend this place.
Genuine Expedia guest review
Other trip Aug 10, 2015
A Traveler
AU
3.0 / 5Good
"Nice. Extras were expensive."
The hotel was lovely. The staff were friendly and nice. But here's the catch. All the extras like food and drink were extremely overpriced and nothing came with the room, which kind of cheapens the experience as well when the room rack rate isn't cheap either. Everything was on top.
Genuine Expedia guest review
Other trip Aug 3, 2015
Jay
AU
5.0 / 5Outstanding
"nice experience"
good impression, nice service, free upgrade to ocean view room
Genuine Hotels.com guest review
1 night family trip Jul 25, 2015
rong
AS
5.0 / 5Outstanding
Great hotel in a good location. Staff were very helpful. Rooms in good condition although decor a bit dated. Facilities were great however food and drinks within the hotel were very expensive.
Genuine Expedia guest review
Other trip Jul 20, 2015
Kate
AU
5.0 / 5Outstanding
Hello! It was a nice stay! Very good! However, please correct my name to Tony Lam, not Wan Tony :)
Genuine Hotels.com guest review
3 night business trip Jul 8, 2015
Wan Tony
GB
5.0 / 5Outstanding
"Beautiful Hotel in the heart of Hong Kong"
Stayed here for two nights as I stopped over in Hong Kong on the way back home from Sydney. Awesome expereince, they really take care of you! The pool area is nice relaxed, there are loads of different places to eat within the hotel and the room service is also great. The location of the hotel is what makes it even better, right in the heart of Hong Kong. It's an easy journey from the airport by train as the hotel has a tube station (Admiralty) almost underneath it. It is also pretty close to victoria peak, which ive heard is a must-do when visiting Hong Kong. An all round great experience! Would definitely go there again and would recommend it to anyone!
Genuine Expedia guest review
Other trip Jul 15, 2015
Sam
GB
4.0 / 5Excellent
"for a holiday with my wife"
well located hotel able to travel with many things close by.
Genuine Expedia guest review
Other trip Jul 13, 2015
john
AU
5.0 / 5Outstanding
"Great family getaway for the weekend !"
Great for a family getaway for the weekend. Close to a major shopping centre !
Genuine Hotels.com guest review
1 night family trip Jul 4, 2015
Chiong Tuck
SG
4.0 / 5Excellent
"Excellent"
A very pleasant stay! Guest service was great!
Genuine Hotels.com guest review
5 night romance trip Jun 30, 2015
A Traveler
AS
4.0 / 5Excellent
"JW Marriott, Solo Business Gateway, June '15"
I enjoyed my stay and will probably stay there again. The Upper House next door is surely a plus. I had drinks and snacks at the Fish Bar and at the bar on the 5th floor. Nice places.
Genuine Hotels.com guest review
3 night business trip Jun 26, 2015
Luca
AS
4.0 / 5Excellent
"Good business hotel due to location"
Great location for walking to the office in cbd each day, and the adjoining mall for snacks and meals. Very expensive though and I'm not sure if the room justifies it - you're paying for the location, not so much the hotel.
Genuine Hotels.com guest review
3 night business trip Jun 18, 2015
A Traveler
SG
4.0 / 5Excellent
"exceptional service in HK Marriot"
honestly Marriot was not my first choice but was near where we want to visit in HK. But it had to be one of my best experience because of their exceptional concierge, check in and lobby service. Staffs were well trained and concierge was so quick in assisting me with several reservations and very friendly at all times. Highly recommend this hotel to family and business travelers.
Genuine Hotels.com guest review
1 night family trip Jun 23, 2015
Jenny
AS
5.0 / 5Outstanding
"Central location and first rate service"
Stayed here for 6 nights late June. Extremely happy with services provided by staff. The hotel is located centrally with ever so easy access to Pacific Place mall, Admiralty MTR and within walking distances to Central or Wanchai. Staff upgraded my room for free, and also went out of the way to extend my check out time due to my late flight out. Restaurants were another winning point with their menus and attentive staff. Compared with the other 5 star hotels in the same complex, Marriott came at a more affordable price whilst still providing you with first rate service.
Genuine Expedia guest review
Other trip Jun 27, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great Hotel to Stay"
One of the best hotels in Hong Kong. Would recommend to anyone who would like to stop over. Staff was welcoming and very helpful. Total pleasure to stay.
Genuine Expedia guest review
Other trip Jun 22, 2015
A Traveler
AU
5.0 / 5Outstanding
"Excellent hotel. Good value for money."
Short holiday with wife. Had a double room with King bed. Had good discount when I booked through Expedia. Hotel staff were friendly, helpful and discrete. Room well designed and maintained. Not much of a view although on high floor - faces other tall buildings. But not bothered. Room and bed were comfortable. Had both shower and tub. Air con could be adjusted to suit our needs. Chinese restaurant (Wan Hao) was good but somewhat pricey. Didn't eat at the other restaurants. Located at Pacific Place - huge mall with high end shops and basement supermarket. Direct access to mall. MTR station (serves 2 lines) also connects to mall with a short walk. Mall also connects with Shangri-La and Conrad hotels. Good location if you want to access to IFC, Causeway bay, Wan Chai area. Also has direct access to Kowloon & Tsim Sha Tsui via MTR. However, there is nothing much to do or eat around the hotel other than Pacific Mall.
Genuine Expedia guest review
Other trip Jun 21, 2015
John
SG
5.0 / 5Outstanding
"Fantastic stay at marriott!"
Service and comfort were fantastic and we were given fruits everyday. We were also provided with Long Jin tea when we arrived which was a great delight indeed! The room was spacious and comfortable and we had a wonderful time here!
Genuine Hotels.com guest review
2 night family trip Jun 13, 2015
Diana
SG
5.0 / 5Outstanding
"Excellent"
Not the cheapest hotel room in Hong Kong but you get what you pay for. Room configuration was great because the toilet is in a little aisle as you enter the room and away from the bed. So, when someone gets up early or sleeps late and goes to the bathroom, it disturbs no one. Bed was comfortable. Great view, and fantastic location for the MTR and the AMC cinema.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Chung King
SG
4.0 / 5Excellent
"Good business hotel"
Good for business trips. Not fantastic for tourists.. Probably better to be at tsim sha tsui if tourist
Genuine Hotels.com guest review
3 night business trip Jun 7, 2015
A Traveler
SG
4.0 / 5Excellent
"will try again if shower drainage is fixed"
room is small but comfortable for one person. Will be too small for two people. I suppose it is HK. Shower drain is blocked - water goes down very slowly hence my feet were emerged in soapy water - not nice at all The bed is very comfortable though. Porters were friendly however the room service lady asked too many questions. Location is OK if you are after upper market shopping.
Genuine Hotels.com guest review
2 night family trip Jun 4, 2015
Jenny
AU
5.0 / 5Outstanding
"Fabulous hotel"
Loved it. Happy on all counts with hotel. Still have a major issue with booking agent re "Price Match" You have not honoured your commitment to match
Genuine Hotels.com guest review
4 night romance trip May 20, 2015
Mark
AU
5.0 / 5Outstanding
"Convenient location."
The access to the mall is so convenient. I really enjoyed the bed and the pillows. The rooms are aged but it is still very comfortable. It is also the most affordable amongst the list of big 5 stars around the area and it is a short ride from Central.
Genuine Expedia guest review
Other trip May 27, 2015
Randomfoodie
MY
5.0 / 5Outstanding
"Can recommend/woukd return"
Great location attached to Pacific Place mall. Service was good as you would expect, great variety of restaurants and bars in and nearby. Can recommend and would return.
Genuine Hotels.com guest review
3 night trip May 20, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great"
Beautiful hotel near subway Nice and kind personal ... I realy enjoyed my stay.
Genuine Hotels.com guest review
1 night trip May 6, 2015
Jackline seka
AU
4.0 / 5Excellent
"Room size"
The room is rather small
Genuine Hotels.com guest review
1 night family trip May 10, 2015
A Traveler
SG
4.0 / 5Excellent
"Great location linked to malls / MRT and cafes"
Super central location and a great place from which to explore HK island. Found a fantastic espresso bar and close to outstanding eateries on ship street
Genuine Expedia guest review
Other trip May 12, 2015
warren
AU
5.0 / 5Outstanding
"Quick Getaway"
Stayed one night after a business trip and hotel was amazing. Highly recommend the breakfast buffet, which was one of the best I have seen.
Genuine Hotels.com guest review
1 night trip Apr 26, 2015
Nenad
AU
5.0 / 5Outstanding
Staff Outstanding they were everywhere and sincerely concerned about my satisfaction.
Genuine Expedia guest review
Other trip Apr 29, 2015
A Traveler
HK
5.0 / 5Outstanding
"Central Island location"
Very efficient, freindly team of staff. Hotel facilities are good in a convenient central HK island location. I will not hesitate to return on my next trip.
Genuine Expedia guest review
Other trip Apr 29, 2015
keith
GB
5.0 / 5Outstanding
"True 5 star hotel"
This hotel was absolutely beautiful. Very good location with everything nearby. Would recommend to anyone.
Genuine Hotels.com guest review
2 night trip with friends Jan 27, 2015
md abul
GB
5.0 / 5Outstanding
"Simply perfect"
We stay at the JW Marriott for two nights at the end of our south east asia trip. I was impressed by the high quality service. The room and amenities will meet everyones expectations. We even received complimentary fruits on a daily bases. I recommended the sunday champagne brunch (book in advance). We ate for 3.5 hours from Lobster to Caviar and Macarons. If you have the money to spoil yourself in luxury, go for it.
Genuine Expedia guest review
Other trip Jan 30, 2015
Northern Travel
CA
3.0 / 5Good
"Andrew"
Room is not big. Stay under club lounge, can hear noise from their and smell.
Genuine Hotels.com guest review
3 night family trip Jan 15, 2015
andrey
AS
5.0 / 5Outstanding
"Great hotel. Easy to get to"
One of the best hotels I've stayed at. Friendly staff, restaurant and cafe are great also. Easy to get to by train from the airport
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
AU
5.0 / 5Outstanding
"Convenient, Nice and Friendly"
A very pleasant stay...friendly, convenient and comfortable. The room and bathroom were of very good size, very spacious and the beds were very comfortable. We enjoyed the New Year's Eve fireworks from the harbour view windows!
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
MY
5.0 / 5Outstanding
"Good Stay"
Good location and nice service
Genuine Hotels.com guest review
1 night business trip Dec 24, 2014
A Traveler
AS
4.0 / 5Excellent
"Dissapoinment"
I requested for harbour but the view such a dissapoinment. Then, I requested for high floor and the day b4 I was told to get room on 24th floor. Again dissapoinment that the next day I got room on 17th floor. I didn't know if booked thru expedia will not entitle for reward points.
Genuine Expedia guest review
Other trip Nov 21, 2014
shalyn Yeow
MY
5.0 / 5Outstanding
"Real 5 stars hotel, very nice staff, in the centre"
It was nice three days at HK and the staff, facilities and the locations just perfect.
Genuine Expedia guest review
Other trip Nov 20, 2014
M
GB
5.0 / 5Outstanding
"Great hotel located next to MTR & Pacific Place."
Had an enjoyable experience at this hotel. Upon arrival they informed us of a special for an upgrade to Harbourside room, higher floor level with breakfast included. We decided to pay for this upgrade and we're happy we did so. The buffet breakfast was quite extensive and as I require Gluten Free they had bread and muffins that were GF available daily. The staff were helpful in assisting me on my first morning in the breakfasting room to let me know what was Gluten Free. The staff overall were very helpful, friendly and polite throughout the hotel. This hotel is well located for taking trips on the MTR system which we used extensively, is away from the hustle and bustle and has a wonderful park to visit just minutes from its doorstep.
Genuine Expedia guest review
Other trip Oct 30, 2014
Helen
AU
4.0 / 5Excellent
"Discounted room nice but breakfast 27 pounds!"
Staff fell over themselves to help by opening doors and checking if we needed help if we merely paused to think in the lobby. However all the extras were so severely overpriced, that you became afraid to accept free mineral water and fruit provided. Room very comfortable with commanding view of harbour and current student protests.
Genuine Expedia guest review
Other trip Oct 14, 2014
uk tourist
GB
5.0 / 5Outstanding
"fantastic service"
Have stayed at JW Marriott Pacific Place many times and always enjoyed it but this time it was exceptional.I had my grandchildren with me and all staff were fantastic.As we were there last Sunday during the demonstrations and taxis were not available one of the managers escorted us to the MTR station .This was outstanding service and must be acknowledged.Its a great hotel.Robert Haines and family
Genuine Hotels.com guest review
2 night family trip Sep 26, 2014
Haines Family
AU
5.0 / 5Outstanding
"Shuttle bus"
Overall ok but hotel was cold note nought climate control , if it's raining it's cold inside hotel my stay was August which is hot
Genuine Expedia guest review
Other trip Aug 24, 2014
single guy
GB
5.0 / 5Outstanding
"Amazing"
Lovely hotel. Definitely recommend to others. The service was superb!
Genuine Expedia guest review
Other trip Aug 17, 2014
A Traveler
GB
4.0 / 5Excellent
"JW Marriott HKG - Can't Go Wrong!"
This is an excellent higher-end hotel. The staff are attentive and well trained without being annoying, the facilities are all excellent from restaurants and bars to the pool/jacuzzi and the rooms are well appointed and comfortable. The JWM HKG is also conveniently located above Admiralty MTR stop which makes getting anywhere in HKG a breeze if you want to use public transport, although HK's cheap and generally very good taxis are hard to turn down! I would return to stay here again very much...
Genuine Hotels.com guest review
4 night family trip Jul 25, 2014
Mick R
AU
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