For price rooms were small with no frills. In ours, refrigerator would not open. No microwaves. Two small elevators that impossible to access at certain times during the day. Parking and valet services are overpriced. For a place to sleep and shower this hotel is adequate.Genuine Hotels.com guest review
The rooms are extremely small and so are the bathrooms. The elevators we extra small as well. My shower was falling a part and was dirty. I was not pleased with my stay. Not worth what you payGenuine Hotels.com guest review
We got to the hotel and the woman at the front desk said that "due to unforeseen circumstances" there was no room for us, even though we had booked it through hotels.com and I had called five hours earlier that same day to advise them we would be checking in late. They placed us at another hotel at their expense that was very nice, and then we had to […] come back the next day (for our second night) and they did upgrade us at their expense to a junior suite that was very lovely. However, it was pretty awful arriving late at the hotel and then being told there was no room. They also said they would contact hotels.com to ensure a refund for that first night, but they didn't, and we had to do that ourselves. The hotel is in a great location. Read moreGenuine Hotels.com guest review
"To Much Money for what you get!"
I had to stay here as the hotel across the street where my meeting was held was sold out. It seems like a nice enough hotel, but very old and not well maintained. The television did not work properly, and completely shut down when tried to order a movie. The in room telephone also did not work when I tried to call the front desk. All in over priced […] for the quality of the accommodations in my opinion. Read moreGenuine Hotels.com guest review
"Excellent location, could walk to many attractions"
Enjoyed my stay, excellent location, room very comfortable and clean, employees courteous and attentative.Genuine Hotels.com guest review
The hotel staff were top-notch on customer service. Additionally, the location was ideal, and the Jr Suite was very pretty - a gorgeous 4 poster bed.. The only downside was the room was not well lit and the lamps were not enough. It is a romantic setting, so for that purpose the lighting is appropriate; however, for doing work during the evening hours […] in your room, not so much. Read moreGenuine Hotels.com guest review
Bathroom was not very big room had the essence of cigarette smoke in it. Staff was very good location was prime.Genuine Hotels.com guest review
"everything within walking distance"
very comfortableGenuine Hotels.com guest review
"Great hotel with a few catches"
I haven't stayed in many luxury hotels as fancy as Whitehall, but it was a good experience. There were a few minor maintenance things that I noticed were off (i.e. missing handrails in the elevators and a few minor tile problems) but overall the hotel was in good quality. Despite being an old (and beautiful) building, the decor was fairly up-to-date. […] Great bedding, as well! The rooms were small, but we expected that for an old building. Overall, it was a great experience in a great part of Chicago! Read moreGenuine Hotels.com guest review
"Great place to stay!"
Very comfortable room, right in the heart of Chicago. Pleasant staff.Genuine Hotels.com guest review
"Quaint and Classy"
The hotel takes you back in time with it's design and décor; creates a nice feeling to come back to after the hustle and bustle of the city. It's very cozy and has quaint feel about it. The staff was extremely friendly and I was able to witness 2 incidents where the security of the place was very impressive.Genuine Hotels.com guest review
It was good only one day they didn't leave any face towels .but, overall stay was greatGenuine Hotels.com guest review
"Awesome Boutique Hotel"
Love the Whitehall...nice rooms with great bathrooms...location and price were outstanding. I will stay again.Genuine Hotels.com guest review
"Perfect location - clean - service average"
Very clean room, great location. Easily walk to shopping & restaurants. Small view of the lake from our room. The front door guys were always helpful. However, the front desk staff could improve on following through on guest requests. We had to ask for a remote for our TV literally 4 times. It should not take all day to resolve a simple issue like that. […] Other than that, there was a small delay when using the elevator sometimes due to a max occupancy capacity of 5 people. But, it is an old boutique hotel, so that is to be expected. It was charming. We would definitely stay again & would recommend. Read moreGenuine Hotels.com guest review
"right off Michigan Ave"
Enjoyed our stay. Close to Willis TowerGenuine Hotels.com guest review
Our only request was "a room with a view". Room 702 has a view, but it's the back alley, parking lot, and roof air conditioners. Regrettably, we did not request a different room. At six in the morning, a parade of trash trucks, one at a time, provided an unwelcome wake up, complete with bang, crash, bang crash. The hot water was only tepid, the plumbing […] in the bath was faulty, and the window shade was broken in the full down position. We were very disappointed. Management did provide a complementary breakfast in an attempt to placate, which was thoughtful. If you go, ask for a room up high. Don't accept a room that ends with '02' (like 702). Other than that, it was fine! Read moreGenuine Hotels.com guest review
"Not as Advertised"
Booked a Traditional Room, the official hotel site said it would come with a mini-refrigerator, blackout drapes, and in-room safe. The room had none of these amenities. The curtains were cheap pull down plastic curtains, with no drapes. The bed was very uncomfortable, it was extremely firm. There were dark stains on the wall, not as polished as it appeared […] in the photo. The lighting in the restroom was very dim. If you like to wear makeup, then getting ready will be difficult in their bathrooms. In addition to their restrooms, their toilets are very loud when they flush and old. Although it's just a toilet, it should have some elegance to it to match the hotel. They were just your run of the mill generic public restroom type toilets. The rest of the hotel was decent, but not amazing for the price. The hallway carpets had stains. The hallways also had some funky smell to it, probably because it's so old. The restaurants and bar closed fairly early, but the lounge was very elegant which was a plus. Wish it stayed open past 10pm. Read moreGenuine Hotels.com guest review
I stayed for just one night for business reasons and everything went smoothly. The location is perfect, rate is not expensive, rooms are nice and clean and service is excellentGenuine Hotels.com guest review
"Great time in Chi-town"
Hotel was in a GREAT location and staffed with kind people. Room was very good. We were allowed early access and I think because of our length of stay they were good enough to upgrade our room. All and all I would highly recommend this hotel.Genuine Hotels.com guest review
Room was very tired and noise location. Also no remote in the room for the TV. Would not suggest this Hotel to anyone.Genuine Hotels.com guest review
"Truly enjoyable stay."
My 15 year old son and I spent 13 days in the Whitehall. Everything was great. One person deserves extra credit for going way beyond expectations and that is the lady who cleaned our room. My son and I are not clean folks and she cleaned up EVERYTHING even after I told her there was no need. She was wonderful.Genuine Expedia guest review
"Great location on Chicago."
Great stay. Very quiet. Could use more lights inside room.Genuine Expedia guest review
"Great Location for the price"
The location is great, the room and bed are very nice. The added mini refrigerator is a real plus. A microwave would be super, even a little one. I just don't understand why the housekeeper didn't provide clean glasses in the bathroom on any of the days. Even plastic ones in the package are OK with me, but I had to ask for glasses and I got highball […] drink glasses that were never cleaned or replaced. I didn't understand that one. Read moreGenuine Hotels.com guest review
"front desk clerk"
The front desk agent was wonderful. I don't remember her name however she was the short African American lady and i really loved her courtesy and hospitality services. She was great.:-)Genuine Hotels.com guest review
"Great location and hotel"
I really enjoyed my stay at the Whitehall. Skeptical at first becuase it was not a national chain , however it exceeded my expecation. Staff were very friendly .Genuine Hotels.com guest review
very basic, met the needs but could have been better for the priceGenuine Expedia guest review
I had a wonderful stay. My room was clean and comfortable. Associates were helpful. Just one thing, when I checked on it was later and I was hungry. The desk clerk told me about the restaurants, but the way the she explained it you thought they were the same restaurant. I went into the restaurant and was disappointed after I had ordered my drink found […] out it was oriental only not a combination. Read moreGenuine Expedia guest review
Great location. Wonderful staff. Everything was clean and well taken care of. My only complaint was limited food and beversge service.Genuine Hotels.com guest review
"Great Chicago hotel location"
All aspects of our stay were very good. Can't beat the location, so close to public transportation, Water Tower Place, John Hancock, and Michigan Avenue shopping. Bed and pillows were extremely comfortable in a nicely furnished room.Genuine Expedia guest review
"Great location, clean"
Location is hard to beat. Room was clean. Elevators are small and our room was small too, but large enough for the two of us and was comfortable.Genuine Expedia guest review
"Lovely historic hotel"
Smallish rooms, but super comfortable and nicely fixed up, especially for the price.Genuine Expedia guest review
"Whitehall was a Nice Birthday Base of Operation"
We "get away" to the city enough (whenever we can...Chicago is such an awesome town) that we forgot whether we had stayed in the Whitehall before. It turns out that we had but the price was good enough and we upgraded to the junior suite so it did not matter. The hotel is adequate (nice but not luxurious), the location is convenient, but the junior […] suite made things very nice. Having the extra room in the form of a sitting area was a great place to stage present opening and to just unwind over sake on the couch chatting. The view could have been better but we had a great time and the Whitehall helped. The staff deserves mention as they were all very, very courteous and very helpful. Read moreGenuine Hotels.com guest review
The room had very little AC so it was a warm stay. The room also featured one rather large spider. It's an older hotel and you can hear everything and everyone around you. I will not be booking a room here on my next trip to Chicago.Genuine Hotels.com guest review
"Small but comfy room. Reasonable price range"
Clean, comfortable, professional. Location was perfect for us since most of this trip was for the downtown area experience. Buses and rail nearby.Genuine Hotels.com guest review
Better than expected. Location is a plus, but hotel itself is great. Although it looks outdated from first impression, it is actually modern and confy. Great rooms, great hotel, highly recommended.Genuine Expedia guest review
"Hotel staff was snotty at times except Valet"
My room was a little unkempt..garbage not emptied, someone else's soap in the shower. NO room service...snotty front desk and reservation staff.Genuine Expedia guest review
Staff was friendly, helpfull and considerate. Room was as advertised, clean, quiet and comfortable. Location is great. Easy walk to restaurants, shops and sights of Chicago.Genuine Expedia guest review
"Great location of a vintage Hotel"
Great place to explore Chicago! Staff was very nice. Room was comfortable and Hotel very nicely updated. Just be aware at check out! Check the bill. I was charged twice for minibar items, tho they refunded right away ! Overall very nice HotelGenuine Expedia guest review
"Nice downtown hotel"
Old hotel, but has been updated very well. Staff was great. 2 blocks from Hancock Tower on Michigan Ave.Genuine Expedia guest review
This beautiful hotel was a perfect setting and very close to Michigan Ave. I liked the hotel's quaintness & old feeling with today's modern conveniences. I would recommend.Genuine Expedia guest review
Had an amazing time, and everyone was so friendly and helpful.Genuine Expedia guest review
"Charming hotel close to Michigan Ave."
Staff was very friendly. Loved the character of the hotel and comfort of the room. Location to Michigan Ave. can't be beat. It is a bit of a walk to the Chicago River.Genuine Expedia guest review
Nice Hotel, very comfortable bed and pillows! Lighting in the bathroom wasn't great. I had a big corner room. Very nice overall.Genuine Expedia guest review
"Great hotel and location"
Wonderful hotel and condition with premium location with easy walk to hot spots, just wish they offered coffee in the room or extend the hours offeredGenuine Expedia guest review
Hotel stay was great! Location on upper Michigan and close to fine restaurants made the stay nice. Even the restaurants attached to the hotel provided great food, especially the Chinese restaurant next door.Genuine Expedia guest review
"Very Pleasantly Surprised"
When you book into these glamorous old hotels that are past their prime you know that the room will be smaller than modern hotels and the bathroom will not be as modern as you're used to. You book these hotels because they are often in fantastic locations with a lower price than their newer or more famous competitors. Too often, however, you find that […] the decor and maintenance appear to be half hearted and the service is just plain surly. NOT HERE! From the doorman and the valet to the front desk staff and the customer service lady who answers the phone when you need your car brought around, everyone here was terrific. They all seemed genuinely eager to help and it was evident that the management takes pride in the employee culture. The room was modestly sized, as expected, but was full of as many modern conveniences and up to date decor touches as they could stuff in there. The bathroom was pleasantly updated, though small, and the room was impeccably clean. I definitely recommend this hotel as a base for business and pleasure when visiting Chicago. Read moreGenuine Hotels.com guest review
"A nice place to stay"
The staff was very kind and pleasant. The room was not fancy but definitely a very nice place to lay your head for the night. The beds were extremely comfortable. The hotel is also within reasonable walking distance to the Pier and the Miracle Mile.Genuine Expedia guest review
Very pleasant stay. Thank you.Genuine Hotels.com guest review
We like d the hotel and the staff very much. Our only problem was with the air-conditioner. It was very noisy and as a result it was difficult to sleep. We mentioned it on our first night to the front desk. They said that someone would look into. it. The problem was not resolved as it was just as noisy on the second night.Genuine Hotels.com guest review
"But otherwise, it was just lovely..."
First room seemed fine until I tried to turn on the AC. It didn't work, so I called desk. Maintenance came up promptly, which was great, removed cover to AC. Air filter looked like it had last been changed a year ago - small wonder the unit had frozen up and fan stopped/burned out. Moved to another room, AC worked but room not as well cleaned as first. […] And in room iron had something baked onto it, which of course I had not noticed until trying to press some slacks, meaning substance transferred to slacks. Read moreGenuine Expedia guest review
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