"Weekend family trip"
LOCATION was excellent - that's why I picked it. A bit disappointed with maintenance of room with burned out light bulb in bathroom, shedding comforter (down), very loose outlets (& inconvenient placement of outlets for charging phones). Also would have liked a coffee maker & fridge in room.Genuine Hotels.com guest review
"Read the fine print!!!"
I booked a room for my daughter, who was driving back to college this week(MN to FL). 1st stop/sleepover was in Chicago on Tuesday night. She arrived about 11pm and was refused a room because she was under 21 (she's 19); and was turned away (in downtown Chicago). Lesson learned for me but I hope that someone would think about the impact of this. Common […] sense...I would hope anyone would have the decency to make an exception to that rule in a case like this. Read moreGenuine Hotels.com guest review
"All around great"
We haven't been in Chicago for several years and stayed at Whitehall last time. This time it was even better newer and great service. Will stay there again. Small, quaint and very friendly, great location, affordable.Genuine Hotels.com guest review
"Delivered exactly what was advertised"
Good old hotel... did exactly what it said it would do... great location... i will come backGenuine Hotels.com guest review
"Last Minute Booking for College Move-In"
We had to book the room last minute because of family friends wanting us to stay longer, and I stayed here at the WhiteHall Hotel. It was a lovely place, and we were very satisfied!Genuine Hotels.com guest review
We will stay there again. This is a great location walking distance to EVERYTHING.Genuine Hotels.com guest review
Booked hotel through hotels.com. Was coming off the road at 1am in the morning. Arrived at hotel and was greeted by a snobbish and unfriendly front desk representative who looked me up and down and told me that I could not check in until 3pm. I explained to her that I had was coming off the road, extremely tired and had booked the hotel room. She only […] reiterated that the hotels standard check in time was 3pm. She did not check to see if there was anything that could be done or speak to a manager or try to accommodate in any way. Needless to say I would NEVER stay at this hotel or recommend to any of my friends, family or business colleagues to stay there. Read moreGenuine Hotels.com guest review
When we checked in to the hotel the lady was extremely rude to us. She wasn't willing to accommodate any of our requests since our room wasn't ready when we arrived. Other than that the hotel was beautiful!Genuine Hotels.com guest review
"All Around Perfect!"
Very enjoyable. Thanks Beverly at the service desk!Genuine Hotels.com guest review
Noticed a few things in the room that were missed with cleaning but overall not bad.Genuine Hotels.com guest review
"Close to everything, shops and the lake!"
We got an upgraded room, comfortable bed, everything was perfect and close to everything, great food, shopping and very close to the lakefront. Walked to see the fireworks, a great way to celebrate our 50th anniversary!Genuine Hotels.com guest review
My booking was for a king-sized bed but the room had only a double-sized bed. No roll-away beds were allowed because of fire risks and all the other rooms were booked. I was also informed that it would cost me an extra $40 per night for the upgrade to a king (even though my booking was for a king) if they had any rooms. Also, parking was $55 per night, […] outrageous. Read moreGenuine Hotels.com guest review
I went to Chicago on business and rented a car. The parking across the street from the hotel did not accept cash and my atm card had just expired. Upon hearing my plight, the hotel staff Agustin and Bizarre were very helpful and lent me $40 to get my car out of the parking which I later refunded. Thanks guys!Genuine Hotels.com guest review
"One evening in a very small room and very small be"
The Hotel itself is in a great location. The lobby and restaurant area is very nice and look very professional. The clientele is above average no cargo shorts,t-shirts etc which is nice. Now the bad part....the room we were assigned was the smallest room we ever stayed in. The bed at best was a full size bed for 2 people and the bathroom one person […] could fit in if the door was closed. On top of that the bed was extremely uncomfortable. When we complained to front desk they said you bought from a 3rd party(Hotels) so you are stuck with the room...Really a shame since everything else was very good but that room,bathroom and bed are complete deal breakers and the fact the front desk told me "too bad" I have to say I would never stay at this hotel again. Read moreGenuine Hotels.com guest review
"Nice little spot to stay at"
Very neat and tidy. Not the best views but the location is very convenient for Shopping / sight seeing / dining and late night partying on Division street. the hotel staff are really friendly and helpfullGenuine Hotels.com guest review
Staying at the Whitehall was awesome. The hotel has great charm and very courteous employees. I wish I stayed longer. It was also in a convenient location for sight seeing. I would definitely recommend this hotel.Genuine Hotels.com guest review
Nice hotel. Helpful staff. Very comfortable rooms. Great location for enjoying the sites of Chicago.Genuine Hotels.com guest review
Very comfy beds, great location for shopping downtown Chicago. No complaints.Genuine Hotels.com guest review
Loved The Whitehall! Love the north side of downtown. Right near Michigan Ave. and Rush Street. Little less commotion on our street. We had a great view from the 12th floor. We will be back.Genuine Hotels.com guest review
Location was excellent. Although the bell boys did not look enthusiastic about their job what so ever. I did not receive the king size bed that I requested. And after I asked why they said because I Had booked with a third party. There was also no swimming pool or complimentary breakfast.Genuine Hotels.com guest review
was fineGenuine Hotels.com guest review
"Excellent in all regards, as always"
Terrific service and location. Room small but handsomely appointed, clean and well organized.Genuine Hotels.com guest review
"a perfect location for touring"
We only stayed one evening, but made the most out of touring this must see city. We loved the location and the staff was so friendly and helpful.Genuine Hotels.com guest review
"Better than expected"
Junior Suite was nice & Spacious, though no view. 4 Post bed a PlusGenuine Hotels.com guest review
"Great hotel, fabulous location"
I had a jr suite and a king room. The suite was fabulous. The king had a few issues. Closet door was broken and the bed very uncomfortable. The location and the folks at the front desk made our stay great. Thanks Debbie for your outstanding service.Genuine Hotels.com guest review
For price rooms were small with no frills. In ours, refrigerator would not open. No microwaves. Two small elevators that impossible to access at certain times during the day. Parking and valet services are overpriced. For a place to sleep and shower this hotel is adequate.Genuine Hotels.com guest review
The stay was pleasant and enjoyable. Great location, reasonable price.Genuine Expedia guest review
The rooms are extremely small and so are the bathrooms. The elevators we extra small as well. My shower was falling a part and was dirty. I was not pleased with my stay. Not worth what you payGenuine Hotels.com guest review
We got to the hotel and the woman at the front desk said that "due to unforeseen circumstances" there was no room for us, even though we had booked it through hotels.com and I had called five hours earlier that same day to advise them we would be checking in late. They placed us at another hotel at their expense that was very nice, and then we had to […] come back the next day (for our second night) and they did upgrade us at their expense to a junior suite that was very lovely. However, it was pretty awful arriving late at the hotel and then being told there was no room. They also said they would contact hotels.com to ensure a refund for that first night, but they didn't, and we had to do that ourselves. The hotel is in a great location. Read moreGenuine Hotels.com guest review
We had trouble with the air conditioning in both rooms. It is a old building and could use a little modern touch. The decor is modern however I had to move furniture to plug in electronics and not all the outlets worked. Overall it was a good stay.Genuine Expedia guest review
"Prepare to Wait"
Check in is 3pm. Asked for an early checkin. I arrived 1pm. The room was not ready. Sat in the lobby 3 hours. Two elevators took a while to come to lobby. Elevator were narrow and floors dirty. The room was extremely comfortable. One of light switch button covers was missing to the bathroom. Had to push a metal pin to turn on the light. Glad I am still […] here to write the review. Read moreGenuine Expedia guest review
"We loved the location"
We liked the restaurants it was close to & activities we were doing that dayGenuine Expedia guest review
The Whitehall is my go-to Chicago hotel for personal visits on the weekends. Excellent location, reasonable price and a friendly staff.Genuine Expedia guest review
It was a great hotel. The staff was friendly and the location was great near quite a few things to walk to in Chicago. The only part that was great was our view from the hotel room. It was the air conditioning units and an alley way. Otherwise it was a great experience.Genuine Expedia guest review
"Not so nice after all"
Small rooms, dusty. Moldy bathrooms, unable to control air conditioner. Staff was nice but hotel glory days are gone and needs renovating.Genuine Expedia guest review
"To Much Money for what you get!"
I had to stay here as the hotel across the street where my meeting was held was sold out. It seems like a nice enough hotel, but very old and not well maintained. The television did not work properly, and completely shut down when tried to order a movie. The in room telephone also did not work when I tried to call the front desk. All in over priced […] for the quality of the accommodations in my opinion. Read moreGenuine Hotels.com guest review
"Excellent location, could walk to many attractions"
Enjoyed my stay, excellent location, room very comfortable and clean, employees courteous and attentative.Genuine Hotels.com guest review
The hotel staff were top-notch on customer service. Additionally, the location was ideal, and the Jr Suite was very pretty - a gorgeous 4 poster bed.. The only downside was the room was not well lit and the lamps were not enough. It is a romantic setting, so for that purpose the lighting is appropriate; however, for doing work during the evening hours […] in your room, not so much. Read moreGenuine Hotels.com guest review
"BUSINESS TRIP TO CHICAGO"
IT WAS COMFY AND VERY CENTRICAL. CLOSE TO EVERYTHINGGenuine Expedia guest review
Bathroom was not very big room had the essence of cigarette smoke in it. Staff was very good location was prime.Genuine Hotels.com guest review
"everything within walking distance"
very comfortableGenuine Hotels.com guest review
"Wonderful hotel! Great service! Great beds!"
We loved the way we were treated by the entire staff. Very helpful. Very kind. Great beds. Comfortable. Incredible experienceGenuine Expedia guest review
"Great hotel with a few catches"
I haven't stayed in many luxury hotels as fancy as Whitehall, but it was a good experience. There were a few minor maintenance things that I noticed were off (i.e. missing handrails in the elevators and a few minor tile problems) but overall the hotel was in good quality. Despite being an old (and beautiful) building, the decor was fairly up-to-date. […] Great bedding, as well! The rooms were small, but we expected that for an old building. Overall, it was a great experience in a great part of Chicago! Read moreGenuine Hotels.com guest review
"Great place to stay!"
Very comfortable room, right in the heart of Chicago. Pleasant staff.Genuine Hotels.com guest review
The hotel is in a terrific location about a block from magnificent mile. However it was a little dark and dreary. It was clean and the help was nice and helpful. I requested a king bed but got a small queen and it was a little soft.Genuine Expedia guest review
"Nice hotel.. has an older air of luxury about it"
Nice hotel. Room was as described and bed was comfortable. Not as new as others in the area but satisfying accommodations for the priceGenuine Expedia guest review
We stayed 3 nights and had a very nice experience. The rate was reasonable, the rooms were very clean and the staff was very friendly and helpful. If we go back for another long weekend in Chicago, we will definitely try to stay at this hotel.Genuine Expedia guest review
"Quaint and Classy"
The hotel takes you back in time with it's design and décor; creates a nice feeling to come back to after the hustle and bustle of the city. It's very cozy and has quaint feel about it. The staff was extremely friendly and I was able to witness 2 incidents where the security of the place was very impressive.Genuine Hotels.com guest review
"Chicago Waterfall Hotel"
I booked this hotel at this last minute using Expedia's unpublished rates (where you cannot see the hotel until you purchase it). The location was good, the staff was very pleasant, and the room was clean and comfortable; however, my daughter and I found it very worn out. The furniture seem aged and worn, as did the walls with peeling paper, the floors […] with ragged edge carpet, etc. Nothing to the point that I would call and complain - the hotel simply seems in bad need of an update. For a room downtown Chicago right off the Magnificient Mile, the price was excellent and the discount rate I paid was in line with the room. I would have been highly disappointed had I paid more. Read moreGenuine Expedia guest review
It was good only one day they didn't leave any face towels .but, overall stay was greatGenuine Hotels.com guest review
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