"make sure to get a room close to Splashtopia"
Although I checked in 2 days prior to July 4th, hotel gave me a room far from Splashtopia where our family had to walk a long distance back and forth from the pool in 110 degree weather. The room they gave me was next to this loud pool pump machine and couldn't go to sleep. We ended up switching to another room down the hall.Genuine Hotels.com guest review
"Decent for the price!"
We arrived at 9 PM to check-in on Thurs night 7/3. The lady was nice & we got suckered into the room upgrade for $50/ night so that we can have exclusive shared entrance to the lazy river. We needed the room key to get into the pool, but no room key was needed to get back into our room, & there was no way to lock the door. Please make that change ASAP! […] There is a resort fee but valet was free & Wifi is free. Our room was clean, pool area was ok. We spent most of our time at the lazy river and water slide, when we came out the first day, the menus we on the ground, etc. It doesn't look like anyone clean the grounds from the day before. We did order lunch at the pool on Friday and Saturday. Friday's gal took our order and we never saw her again. Saturday's gal, Carly, was awesome, she also kept bringing out ice water. Parking is abundance & room key is needed to enter the parking lot. But they also allow locals to use buzzer to get into parking, take up all the spaces in the lot and in the pool too. Wristband required for pool but locals seems to know how to take advantage of this place very well and management isn't pressing an issue on it. It would be more enjoyable if this resort amentiies was reserve for guest only. Read moreGenuine Hotels.com guest review
The hotel is amazing family get away with kids :) the pool was greatGenuine Hotels.com guest review
"2 nite stay"
We had a great time! Because the weather is quite hot (109-114) in the desert, charging for a refrigerator just didn't make sense! The ice machines were low at times. You were lucky to get a cup full. I also noticed the air filter really needed changing. Especially, since the air had to be on 24/7.Genuine Hotels.com guest review
"Great weekend get away"
Had an awesome timeGenuine Hotels.com guest review
"Much Better Hotels At That Price"
Rooms are old. Poor sound insulation. AC units loud. Water doesn't get hot. Beds/linens not great. Pick up for golfing was 40mins late. We had to ask 5 people until someone finally came - waiting outside in 100+ degrees. Key's to room stopped working. Hotel food horrible. Arrived cold. Was first time staying there since La Quinta was full. Will not […] ever come back. Read moreGenuine Hotels.com guest review
"Fun filled vacation with the family"
Overall a great little getaway with the family. Best poolside service! Compliments to Carla & Christa who were fantastic poolside servers. They kept my family well hydrated. Would have given a perfect rating overall, however, after calling housekeeping for 2 extra towels & waiting 30 minutes, they never came...I had 2 children waiting for their nightly […] bath. We had to call again. Other than that, we had a great little mini vacation. Read moreGenuine Hotels.com guest review
"A wonderful family getaway!"
This is our 2nd visit to the resort and have had nothing but fabulous service from ALL staff. We have a child with special needs and requested a 1st floor room so he wouldn't have to walk up stairs. We were greatly accommodated with a 1st for room very close to the pool to make his stay more comfortable! I love the excellent customer service and friendliness […] of all staff. We will definitely visit again as soon as our budget allows! ! Read moreGenuine Hotels.com guest review
Great family vacation! The kids had a great time at splashtopia. Make sure if you plan to take kids to splashtopia you request room close to it! We had to walk across parking lot to get to it. Not far but would've rather been closer. I tried to request when checking in but they said the rooms surrounding splashtopia were booked.Genuine Hotels.com guest review
"What a treat! Fun for me and my kids!"
This hotel was beautiful and luxurious enough for me but the lazy river/Splashtopia water park made it fun for the kids. Highly recommend for you if you like a luxurious feeling hotel that is fun enough for the kids.Genuine Hotels.com guest review
"Great Staff - perfect for families"
The food and beverage staff & wait staff were very accommodating with our son's severe food allergies. The specific attention to this made our stay very enjoyable by allowing us all to eat some very well prepared food. The room was spacious. Those with young children will love "splashtopia"!Genuine Hotels.com guest review
Great place and we will come again when it's not quite so hot!Genuine Hotels.com guest review
"Great Hotel :D"
Was excellent!! We enjoyed ourselves on Father's Day Weekend and my dog loved it too :DGenuine Hotels.com guest review
The Omni Rancho Las Palmas is one of my favorite resorts to stay. It is absolutely beautiful. The service is great too. Love everything about this resort!!Genuine Hotels.com guest review
"Don't get a room on the first floor"
You can hear every footstep and even voices from the room above. Get a room close to clubhouse or you'll have to get in your car to get there. Not convenient. Golf course is not well maintained-- brown grass.Genuine Hotels.com guest review
Would like to see more activaties for family and kids.Genuine Hotels.com guest review
"Pool Rules! Kids Like It!"
Fun pool area for kids and great pool staff.... crowded at times only at kids pool. I received a room far with bad view on my B-Day When I told them I would Wait for a different one to come avail. they said no go? . Also requested fridge that never came....Also asked for key for mini bar that did not come, when I asked housekeeping to open it, every […] thing was warm, also did not ever cool contents. When I asked for a late check out for kids naps they told me my room was booked, on a Sunday....knowing this is the least desirable room in resort? There is a wonderful band playing the oldies for the oldies at outdoor patio. We enjoyed the poolside movie without open services near...such at food, drinks, giftshop to buy pool floats, or popcorn?......... Read moreGenuine Hotels.com guest review
"Awesome stay. Great for kids!"
We had a wonderful time. Splashtastic is great. Everything was nice. Wish the splashtastic opened at 8am not 9 but still super fun!Genuine Expedia guest review
"Great Hotel for Family"
Mini Vacation was great, great hotel staff. they were able to find a room for early check in. Kids had a blast in the pool, lazy river, slide, etc... Location was great, walking distance to River Walk, restaurants, etc...Genuine Hotels.com guest review
"Lovely kid friendly hotel"
The hotel is totally kid and family friendly. They have awesome activities for families. We particularly enjoyed the "make your own backpack", pizza making and movie night by the pool activities. The grounds are meticulously maintained and the hotel staff seem to take pride in keeping the grounds clean and pleasant.Genuine Expedia guest review
"Beautiful room and gardens"
I came to recover from an illness. Was perfect for me.Genuine Expedia guest review
"Fun for the Family"
We had a nice stay here over the Memorial Weekend. The pool cannot be beat. Lots of fun for little kids, teens and adults. The service we experienced in the hotel restaurants was average at best and by far one of the more pricey hotel restaurants (and most aren't cheap but this one seemed overpriced). Loved the night activities - movie for the kids […] on the golf course and dancing around the fire pit to live music. Our room was nice and even though our door handle broke off the front door, they came immediately to fix it. Just wish there was more covered parking in Palm Springs. Read moreGenuine Hotels.com guest review
"Great resort - this Omni knows how to do it."
Room was clean plush and great view of the grounds and pool areas. Good pricing if booked ahead of time and very friendly staff.Genuine Hotels.com guest review
Had an awesome stay! Friendly and attentive staff, Awesome suite, and excellent food at Blue Ember.... Would definitely come back!!!!!Genuine Hotels.com guest review
"One night stay"
Everything was wonderful, We were able to use the pool as we arrived early and everything from the food to the hotel shops was great!Genuine Expedia guest review
"Fun water park"
My kids loved Splashtopia. Location is great since there are plenty of restaurants within walking distance. But otherwise this resort isn't that remarkable and probably not worth the room rate. Rooms are dark and in need of updating. Noticed quite a bit of deferred maintenance and landscaping around the property as well. Not enough shade umbrellas around […] the pool compared to the over abundance of lounge chairs. Omni La Costa is a much nicer hotel overall. Read moreGenuine Expedia guest review
"Great for families"
We stayed at the omni over Memorial Day and while the hotel was packed and fully occupied, the staff was prepared. We never waited for drinks or food or anything else we needed. The place is paradise for kids. So much to do from the sandy beach to the lazy river to the regular pool. I would highly recommend for families!!Genuine Hotels.com guest review
"Hotel was great. Food, not so much"
The hotel was great. And so were the pools and splashtopia. But when we went to Blue Ember for dinner, we were greatly disapointed. We ordered the prime rib dinner, and it came with a small pile of poorly cooked potatoes, and there was a puddle of grease under the prime rib. It wasnt worth what we paid for. As for breakfast, it was your typical restaurant […] breakfast, but way over priced. Read moreGenuine Expedia guest review
"Spa Pool saved the day!"
The Spa And Spa Pool saves the day!! It's a Holiday weekend so I knew it would be busy but there are unsupervised kids and drunk parents out and about! I was about to say "I'm done" and go to another hotel in the area and decided to hit the spa! The Spa pool has no kids and is extremely relaxing! The wait staff is great! Migmer recommended the Las Palmas […] Lemonade which was amazing! Try it!! Now to the room selections: If you have kids stay in building 23- it's close to the water slide stuff. No kids- stay in building 6 or 8- kids are around but you will be closer to the spa and adult pool. Room Service is great, quick, delicious food! The BluEmber is cool- the evening entertainment needs to change- the lady sang the song from Frozen and Katy Perry over and over, it was annoying! Parking can be a challenge on a busy weekend so grab your spot and walk. Overall lovely but too many kids for this girl.... Read moreGenuine Expedia guest review
"Perfect location and the lazy river is all time"
Lazy river perfect for 100 plus degree weekend ,probably logged 500 laps in that thing , room was nice. i got nothing negative to say about the place we had a great time.Genuine Hotels.com guest review
"Overnight for a Local Wedding"
Very nice property. Definitely a destination for kiddies and families. Lunch in the restaurant was very ample and tasty, with very reasonable prices. The staff was very efficient and friendly! For the price, we were very disappointed in the fitness room. It seemed a bit second-class (like a storage room that got filled with equipment). Exercise balls […] were not kept inflated -- a sign that this is a bit of a neglected area. While we really appreciated an early check-in, while we had a 'Private' sign on the door we still received multiple knocks on the door from the person who had to check the mini bar for the guests that preceded us. We were napping and didn't think that was so great... All in all, a nice property for families! Read moreGenuine Hotels.com guest review
"The Omni is the best!"
Clean Resort and Rooms, Outstanding Service, Friendly Staff and very kid friendly! The lazy river, water slides and beach theme pool are awesome! The kids loved every second! Will definitely go back!Genuine Hotels.com guest review
"Great for all families"
Our family (2 adults, 3 kids ages 2, 5,5) had a blast at this resort. Pool and splashtopia are a must. Food and drinks by pool are over priced. Golf is a must! Service at the country club was excellent and in the lobby too. Got a babysitter referral from hotel and enjoyed a morning of golf.Genuine Hotels.com guest review
"Loved the waterpark!"
The hotel was very accommodating, and the staff gave EXCELLENT customer service!! The water park was fun for my nephews, and we all had a FANTISTIC time! KEEP UP THE GREAT WORK!!!Genuine Expedia guest review
"Lovely place... pool service was the worst around"
My husband had a work event for a few hours in the evening and I was there with my 2 year old son who did not want to leave the pool except to go to the room to use the potty. We kept trying to get someone's attention to get food. I FINALLY got someone's attention when someone was signing their bill, only to be told it was 6:20 and the kitchen was closed. […] I tried for over 45 minutes to get someone to come to the pool where I was alone with my little child and was completely ignored. My son didn't want to leave the pool, but wanted to eat. On busy weekends the kitchen should remain open longer. If food is being ordered, it should be delivered. Even the following day, not once were we asked if we wanted to order something. Horrible service. Got room service once in the room and the food was awful! They also forgot a few things and had to come back. I ordered 2 kids plates, side of ranch (about one ounce in the bowl), but sauce, and an apple juice and it was $37 + change and tip... crazy for some shells in horribly seasoned marinara sauce with no bread or anything and chicken strip and fries (fries were cold). Went off the grounds for breakfast and it was wonderful! Beautiful place, gorgeous pool, needs work on things that are fixable.... so fix them!! Meant to complain to guest services at check out, but I was just too frustrated at the time! Read moreGenuine Hotels.com guest review
Room was nice but the pool was way over crowded. Had some trouble with room charges also . Over all resort was nice, staff was very friendly but I found it over priced.Genuine Hotels.com guest review
"Prefer golf course to water park"
The water park is a terrific resource for families with kids, but I prefer staying on the much quieter golf course side.Genuine Expedia guest review
"Way better then expected an took care of guest"
The best place I have ever stayed!!! Any problems they comp you food or extra night stays!!! Everyone's super friendly and the pool for kids but still nice an relaxing!!!Genuine Expedia guest review
Great hotel-nice location & friendly staff! Kids loved the lazy riverGenuine Hotels.com guest review
Very nice!Genuine Hotels.com guest review
"Great for the kids. Great location."
Great water activities for kids. Keeps them busy. Great poolside service. Food and drinks. Great location walk to shopping and restaurants. Variety of good restaurants.Genuine Expedia guest review
staff was incredibly nice. everyone had a smile and greeting you warmly. breakfast was very good with a nice buffet.Genuine Expedia guest review
This resort is beautiful! We found little things in both of our rooms that werent working. They really need to install a better mini bar system. Cold drinks a must in the desert! Service was great in restaurants and poolside!Genuine Hotels.com guest review
"I think it was perfect there, I would stay again"
Their were plenty of people on staff working to make sure you weren't waiting in lines for anything to check in or check out. I wish I still had little children the pool was perfect for children and I stayed out by the children's pool. The adult pool is a little small but I was fine at the family pool and my husband used the water slide anyway. I think […] the only area that was lacking staff was the pool waiters and waitresses. But even though there weren't a lot of them they were very quick to get the order of drinks and food out to us. Read moreGenuine Expedia guest review
It's a beautiful hotel with a convenient location to Palm Desert and shopping and restaurants. I've been to the Omni in Carlsbad and I expected it to be a little more like that with a sort of "campus" like feel but it's different. In Carlsbad we never left the resort but in Rancho Mirage we left to go eat and walk around. The pool and Splashtopia were […] amazing and totally worth the stay. We stayed in a poolside room and at first I was disappointed that we were on the second floor but I actually appreciate it more that we could watch the pool and lazy river from our room and be a bit away from the noise. Read moreGenuine Expedia guest review
"Very Family Oriented"
Basically booked it because it looked like fun. . . . The service we received from the time we checked in at the pool, at the Spa, at the restaraunts was impeccable. Omni really knows how to treat customers like royalty. The Lazy River Pool- is overly crowded with empty tubes, and LOTS of kids, but it was fun until someone pooped in the pool so the […] lazy river was closed. The other larger pool very nice, but finding somewhere to sit at either pool is almost impossible. The key is getting to the pool EARLY!! I would definitely go back.... Read moreGenuine Expedia guest review
"Great place to take the kids!"
Awesome property for families inthe heart of Palm Desert! Best pool for kids. Staff was amazingly friendly and nice. Service was incredibly prompt. The only issue we had was on the first day our room didn't get serviced until 530 pm and all the literature on room service, spa and amenities was missing. Which was fine as there are plenty of restaurants […] across the street at the River Mall area. Still, my kids love room service breakfast, but other than that, we are definitely coming back again so. Read moreGenuine Hotels.com guest review
We had a very positive experience. We were lucky to have our spring break fall later then others so there wasn't a huge crowd at the pool.Genuine Expedia guest review
"a Kid's Paradise"
This is a beautiful hotel. The grounds are amazing. Rooms are very spacious and comfortable. The staff could not be more accommodating and friendly. Great restaurant on the premises.We had a medical emergency and had to leave two days early. This wonderful hotel did not charge us for the additional nights even though this was Easter weekend and they […] were fully booked. Will never forget them for that. Read moreGenuine Expedia guest review
Hotels staff was helpful and friendly!!Genuine Hotels.com guest review
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