"very kid friendly hotel"
OUR STAY WAS GOOD FOR THE MOST PART MY KIDS LOVED IT SPLASHTOPIA WAS VERY COOL THE LAZY RIVER AND THE SLIDES WERE GREAT THE ONLY COMPLAINT WAS THAT IT WAS VERY CROWDED IT IS SUMMER SO IT WAS EXPECTED WE WENT MON-THUR HOPING IT WOULDNT BE TO BUSY BUT IT WAS STILL PRETTY FULL SINCE IT IS VERY KID FRIENDLY AS ADVERTISED MAJORITY OF THE GUEST WERE FAMILY'S […] OTHER THAN THAT I HAD ONE ISSUE THAT CAME UP I PAYED FOR OUR TRIP IN CASH AND LEFT A CASH DEPOSIT THAT I WAS TOLD I COULD USE FOR PURCHASES AT HOTEL AFTER THE FIRST NIGHT I REALIZED THEY WERE CHARGING MY CARD I CALLED FRONT DESK AND THEY FIXED THIS AND THEY LATER SENT US COMPLINTERY CHAMPAGNE STRAWBERRYS AND COOKIES FOR MY KIDS TO MAKE UP FOR IT Read moreGenuine Expedia guest review
My family and I Loved it! It was out first time there. Great service! Can't wait to go back!Genuine Hotels.com guest review
It was nice a bit pricey! Disappointed you had to pay extra for a fridge, and no microwave! Hard with snacky kids!Genuine Expedia guest review
"Pretty Gardens close to everything"
We checked in and did not have to wait long for the room. Our room was in bldg. 19 not to far from the kids pool area. The Hotel was close to everything including dining areas, living desert, shopping. We would definitely return for family fun.Genuine Expedia guest review
"worse room location."
They gave us the worse room location. Next to our room they had the pool equipment making this horrible noise all night. I didn't sleep at all because the noise never stop day or night. I didn't get to enjoy my stay I was tired the whole time. Very unpleasant.Genuine Expedia guest review
"First time & we love'd it!"
I'ts our first time in Palm Springs at this Resort & we've love'd it! My 3 teenage kids loved the place along w/ the wave pool. Love the fact that the swimming pool closes late for the kids to stay longer & staff are super nice. We'll definitely recommend this Resort to my friends and family!Genuine Expedia guest review
"Wonderful hotel for families with children."
Excellent hotel...good service, even had lifeguards in Splashtopia!Genuine Expedia guest review
"Rancho Las Palmas not up to Omni/Dumb about WIFI"
After a stay at the luxurious Omni Resort in Carlsbad, La Costa, earlier in the summer, we thought it would be nice to do one more little getaway before the summer ended and when we found out there was an Omni in Palm Springs, we decided to give it a go. When you enter the lobby, the Rancho Las Palmas certainly seems like it'll be up to Omni standards. […] However, when you get the rest of the facility, it falls short. The grounds are in desperate need of upkeep and care - the place is full of cracked pavement, walkways, and poorly attended gardens. The rooms themselves are okay, if a bit dark. They aren't as gorgeously appointed as La Costa so it was a bit of a letdown. The staff were far below La Costa's standards; we had inattentive waiters at the pool, grumpy life guards, and front desk staff that lacked follow-through skills. Overall, our stay was okay but it certainly wasn't the resort experience one would expect from Omni. Read moreGenuine Expedia guest review
"Can't wait to come back!!!!!!"
All staff was great/ our cabana staff on Saturday excellent!!!!! Splashtophia the best-5 star ratingGenuine Hotels.com guest review
"Fun for families."
My kids had a ton of fun on the lazy river and water slides. It's a great place for families with kids. Older teens and adults without children may not like it too much. Very loud and crowded. Very clean and fun. We will be back. Desk clerk could have explained activities and amenities better. A bit confusing for first timers but Overall a good tim […] e. Read moreGenuine Hotels.com guest review
"Great Hotel for kids"
Overall the hotel is great . The pool is the best. The front desk is the problem they are not friendly and have no time for you .other then that great hotel.Genuine Expedia guest review
"Coming back again"
Family had a great time loved it.Genuine Hotels.com guest review
I loved the look of the hotel. But just because the pool hrs say 10-5 on weekends doesn't mean they open that late. We had poolside room and they were already in the pool at 8am. What a harsh wakeup to screaming kids. Also the car parking really is bad they need a system where everyroom has their parking spot. Both nights we were there we had to park […] out in front of hotel rather than close to our room which was a mission out in 107 degree weather. But everything else was great. Read moreGenuine Hotels.com guest review
"The Hotel is gorgeous & comfortable!"
Our experience at the Omni Rancho Las Palmas was again the best getaway of our summer. My children & I could not had a better stay anywhere else. When I asked my kids, 4 of them, they all said clearly we want to go back to Rancho Las Palmas & Splashtopia. Our decision was quickly made & no one was disappointed in there decision to go there again. The […] Only disappointing time of our stay was the day we were packing up to leave...... We will definitely be back again next year, and the year after that. Thanks from the Poncé Family 😊 Read moreGenuine Expedia guest review
Beautiful property but paper thin walls. We heard entire conversations of the people next door until late in the night so we had to keep the TV on to muffle the noise so the kids could sleep.Genuine Hotels.com guest review
Before we went there, I heard many good comments and reviews about this resort so I chose this place. The facility was great for our kids to play. The Lazy River, Splashtopia, Sandplay area were very nice. But I was really surprised and disappointed with the room cleanness. There was an awful smelly shower curtain hang in the bathroom so the first impression […] of the hotel room was not very impressive. Fortunately the housekeeping staff brought a new shower curtain right away when I made a complaint call. It would have been better they noticed the filthy shower curtain when they were cleaning up before we checked in. Read moreGenuine Expedia guest review
Place was awesome minus some unruly kids.Genuine Hotels.com guest review
"Nice mini vacation"
The kids loved the pool! The lifeguards had rules to follow but were not militant about them so they let the kids have fun as long as they were safe. The hotel staff was friendly and helpful. The hotel was located close to shopping and restaurants. Definitely a fun mini vacation.Genuine Hotels.com guest review
"Fun fun fun for kids"
Staying here with kids - it's all about the pools, the slides, the lazy river. Did I mention the pools. The rooms facing the golf course are quieter.Genuine Hotels.com guest review
"Nice hotel great for kids"
Best time with the kids,so much to do for them ,highly recommended for all agesGenuine Expedia guest review
Clean hotel, nice staff. Failed to follow through on requests so they don't getGenuine Expedia guest review
"Summer vacation time"
We stayed here with our 5 year old for 4 nights. Great location, and the pool, river pool and slides are the highlights.Genuine Expedia guest review
The hotel was old and not that great. It was fun for the kids to have the water slide and the lazy river.Genuine Hotels.com guest review
Great Resort!! Dog Friendly! Mall and restaurants within walking distance from the resort. Would love to stay at the Resort again.Genuine Hotels.com guest review
loved it. kid friendly, family friendly, most of all a great place to stay and enjoy time with family and friends. Rooms are spacious.. Food was excellent, and we hope to come back soonGenuine Hotels.com guest review
Wonderful place real kid friendlyGenuine Hotels.com guest review
Next time I would request a room closer to the poolGenuine Hotels.com guest review
"fun time great place to stay"
nice time with my family. Next year this is the place where were staying fir sure. Get a room facing the pool. They upgraded us to the pool view PERFECT well take it. Thanks again and oh ya david that works up front by valet is the best...good guy and my kids loved him for driving us around on the golf cart..lol..Genuine Hotels.com guest review
"Would have preferred lower room as i,m 71"
Nicest resort I,ve been in, felt safe, serene, good family , environment......clean, excellent view of greens, pool within walking distance of room.river and beach are awesome.Genuine Expedia guest review
Very nice resort! Would can again, great restaurants.Genuine Expedia guest review
"Room was not ready for check in"
Room wasn't ready for check in for a hour and half after it was promissed to us and keys for room kept failing I was stuck outside in the rain while the staff took there time to program us some keys, I was also stuck out side of resort due to key failure, at the gate I asked several employees walking by to help us and there answer was there not responsible […] for keys. After all that I asked for a later check out and they said they do not do that, I felt I was owed that courtacy after the multiple inconveniences, after a struggle they agreed to a later check out. Plus side was the resort was nice kids had fun and room was clean and comfortable.. Read moreGenuine Expedia guest review
"good central location"
The initial registering was a little chaotic and noisy. Apart from that we settled in and had a really great stay/vacation. The manager Paige is really a great asset to your staff, she is very professional and genuinely courteous.We hope to see you again soon. PeterGenuine Hotels.com guest review
"Family get a-way"
Great for pure relaxation with kids (teenagers). Good value for money and the staff extremely helpfull on all requests. Restaurant was good although morning buffet not quite up to Omni standard (came from Omni LA)Genuine Hotels.com guest review
"Fun fun kids"
Great place for family Very kid friendly , great room service !Genuine Hotels.com guest review
Staff was very helpful when my friend and I had problems with using a card, because it was a Canadian card. We were able to work out a way to stay without holding the full amount. The overall experience went well, the only downside being the humidity/heat of the area when not in the pool or room and other guests deciding to take up half the adult p […] ool. Read moreGenuine Hotels.com guest review
"Perfect place for the family"
It was a great vacation for the entire family.Genuine Hotels.com guest review
"The best vacation ever!"
Great hotel! Very recommended for families. Amazing activities for kids for all ages: water park, movie nights at the pool, karaoke night and much more. That's a true vacation for parents!! The rooms are beautiful and the beds are super comfortable. Already planning my next stay there!Genuine Expedia guest review
Really enjoyed our stay. Wished our room came with a fridge, but other than that we had a great time.Genuine Expedia guest review
"Nice family oriented resort"
We enjoyed our 2 nights at the Rancho Las Palmas, the kids loved the pools, the lazy river and the water slides which was the plan all along. We did not use the resort restaurants, partially because there are lots of good choices nearby. I also liked the short drive to Yoshua Tree national park. Overall I'd say this is a great choice for any family […] as the kids can stay entertained for hours! Read moreGenuine Expedia guest review
"Great Overnight Stay"
I was originally planning to stay elsewhere, but the reviews for the other place changed my mind. After seeing what else was available, as well as any deals to be had, I found this option. Turns out that this was a great decision! I only stayed for one night, but wish I had a chance to stay longer. The representative at the front desk, Jennifer, was […] very helpful and kind; she moved me to a better location on the property without me even having to prompt her [she put me closer to the main complex (the resort is spread out) and moved me away from the kids' pool area where more families were staying]. The room was very comfortable, having plenty of room for a sofa as well as a full balcony area. I was able to take advantage of going to both pools, but I didn't get a chance to do more at the resort (such as a spa treatment, exercise in the fitness center, or join in on the nightly scheduled entertainment). Check-in and out went smoothly for me. Read moreGenuine Expedia guest review
We were so impressed by all the staff we had contact with. They were kind, considerate and helpful. We loved this hotel and everything it offered. Definitely plan to return!Genuine Hotels.com guest review
My stay at the hotel was great, beautiful place. Weather was hot 113 , thank god for a cool pool.Genuine Expedia guest review
"Great family resort, but needs updating"
The hotel is great for families. The staff is very professional and try their best to be accomodating. However, the hotel looks a little dated and needs some much needed updating. They also need to do a better job of keeping the pool area clean (especially around the water slides). I would rate the service as 5, but the overall quality of the rooms, […] lobby and other common areas does not meet a five star rating. Read moreGenuine Expedia guest review
Pleasant stay. Waited awhile for room although compensated with hotel credit which was nice. Good water park for children. Bed was too soft.Genuine Expedia guest review
"peace on earth"
it was great! the rooms are very nice, the restaurants excellent very tasty and not expensive at all. we had a lot of fun in the pools, we had a great time as a family.Genuine Expedia guest review
Friendly staff, amazing rooms, pool was crowded but very nice.Genuine Expedia guest review
Great facility for familr getaway. My kids enjoyed the lazy river and slides.Fun in the kids pool.Genuine Hotels.com guest review
"Nice for a quick get-away…."
Hotel was great. Our stay here was quite pleasant (no one can control the weather, so expect 100 plus degrees even at night). The hotel was very quiet at night, and has a great pool that is for adults only! They also have a water park that gets pretty crowded with children and families. If you do not mind lots of kids, try out the lazy river…..Very […] nice, however since we were traveling without our kids, the adult pool was our place to relax. Read moreGenuine Hotels.com guest review
"Qtip on floor"
Don't write lot of reviews but a qtip on floor. . Didn't check if dirty.. also didn't let me change my room to massage rate special to get massages because I booked through expedia.. upsettingGenuine Expedia guest review
"This Resort could be greatest ever, but....."
The resort is amazing - makes you forget how freakin hot it is in the summer time. It's beautiful- well kept- large rooms/ spacious bathrooms- comfy beds - The AC works better than expected. 2 things I didn't like about the room, no fridge and the room was not as described- it was described as poolside "just steps away to Splashtopia". It was not - […] we were put on the 2nd floor - all we had was a partial view of the pool - I expected to open my balcony door and be just a few steps from Splashtopia (I over paid on my room per night for the upgrade and got swindled!). Also no fridge - very frustrating - especially when you have left overs and snacks and drinks to keep cold - no microwave either (I consider this just basic amenities and it should be included) even super 8 and lower priced economy hotels have these amenities. It should be a given. Ok my BiGGEST COMPLAINT - they close Splashtopia at 7pm - really dumb - it's the only reason ehy people go thier- its freakin Africa hot at 7pm in Rancho mirage - why?!? Would you close it at 7pm?!? That was the biggest let down of all. Checked in on Friday is at 4pm - so by the time you get situation into your room from a long hot nasty drive - you expect to rush over to Splashtopia - but there's literally no time left in the evening to do that - $270 a night- Splashtopia should be open in the summer on weekends (your most expensive rates) at least until 10pm. Everyone I spoke with was irritated by the 7pm lock out. Not good- Read moreGenuine Expedia guest review
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