All hotels in Key West, Florida, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here1435 Simonton Street, Key West, FL, 33040, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 732 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.6
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2.0 / 5Fair
"The Reach doesn't reach expectations"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
We were very disappointed at this hotel. Not at all worth anywhere close to the over $500 a night we were paying. Property is old and run down, room overlooking the dumpster area in the parking garage, room was small and there were plumbing problems. The bathtub fiberglass was chipped and tub spout appeared to have been beat with a hammer. After spending 5 to 10 minutes playing with the shower control I was finally able to switch water flow from tub spout to shower head in order to get a shower, which I had to take standing in ankle deep water because the tub drain was stopped up. When we requested to be moved to a different room we were told that was not possible because the hotel was booked up, even though it was early in the day and it was apparent by the parking that most people had not yet checked in. We were told we would have to wait for a technician to come to room and make necessary repairs, so our first evening of vacation in Key West was spent waiting in room for plumber. Could not wait to get out of there the next day and move to another hotel. Then the Waldorf had the audacity to charge us $75 for early check out because we had originally scheduled to stay for 3 nights. However, Hotels.com helped us to move to the newly opened Gates Hotel in north Key West for less than half the price and it was absolutely wonderful, far superior property, location and staff.
Genuine Hotels.com guest review
3 night trip with friends Apr 21, 2015
Anthony
US
5.0 / 5Outstanding
"Good Times at "The Reach""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed in Pompano Beach for 2 weeks, so we decided to drive down to Key West for 2 nights. Went online to look for a Hotel and liked the reviews that "The Reach" had. It was great. The Reach has beachfront and is in the "quiet" end. We rented bikes to go to the West end of Duval street. I would recommend to everyone to stay at "The Reach", and rent bikes to go to the west end of Duval. Good times at both ends. Duval street is like 1 mile long between the Atlantic Ocean and the Gulf of Mexico.
Genuine Hotels.com guest review
2 night romance trip Apr 21, 2015
Juha
US
5.0 / 5Outstanding
"The Reach review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only one glitch, room was not ready when we arrived after 4(checkin time 4), had to wait about a half hour along with others. Somehow they were backed up in doing the inspections after cleaning. Also have to comment on this, I had one glass of wine in the newly reopened bar and it cost me over $13! Outrageous, I know Key West is expensive but that is ridiculous. Otherwise beautiful place, nice beach, had a great time jet skiing, pool was lovely.
Genuine Hotels.com guest review
3 night romance trip Apr 21, 2015
Barbara
US
5.0 / 5Outstanding
"Waldorf Astoria Prices with Hampton Inn Service!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have stayed here before and have loved it. On this occasion the hotel was transitioning it's restaurant, and the process was handled very poorly. The food and beverage service was slow and weak as they got accustomed to the new systems. I saw people leave the restaurant without ever being served, and i waited up to an hour for breakfast. I was surprised the the hotel management didn't think to offer any concessions. Sadly it was third rate service at first rate prices!
Genuine Hotels.com guest review
3 night family trip Apr 22, 2015
Andrew
US
4.0 / 5Excellent
"Excellent beachfront/poolside stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed four nights and enjoyed every one even though there was a wedding party on three of the nights. The front desk rep warned us when we checked in (at 10am) about our room facing the pool area where the receptions will be held. We decided to go ahead anyway and take the room since it was ready. The first night there was a live band which we had a close view and sound of (4th floor room above restaurant patio). We could hear the music with the balcony door closed, however we really didn't mind it as weren't trying to sleep. The band stopped around 11pm. The other two receptions weren't an issue as one had a DJ and the other we were out late. The pool and beach areas are very comfortable and chilled. They have a beach/pool concierge who will help set you up with chairs, umbrellas and towels. Also bar service from the adjoining restaurant. Overall, we would stay here again and recommend it for folks who are willing to shell out a bit more for a quiet beach and neighborhood.
Genuine Hotels.com guest review
4 night romance trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"Good stay, but too expensive for what you get!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
For the price we paid, I expected much more. The hotel is not very clean... furniture is old, everything is over priced, landscaping does not seem very well taken care of. The beds in a double room are super (super) tiny. The bathroom was very tiny and not very clean. Access to the room is difficult - you have to walk a lot to get to the stairs or elevators, which are super hot and not very clean. Yes, it's a beach property, but I've stayed at other waterfront/beach hotels where they care a lot more about appearance and comfort. They charge $20 for self parking. For the rate they charge, that should be free. There are other options in Key West we will definitely consider next time. Good thing for us was the fact that they are pet-friendly - but at a $75 fee per night. Dog beach (very tiny) right beside the hotel was a plus.
Genuine Hotels.com guest review
2 night family trip Apr 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Getaway to paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location on the beach
Genuine Hotels.com guest review
1 night romance trip Apr 14, 2015
A Traveler
US
5.0 / 5Outstanding
"reach hotel - key west review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the hotel was awesome. everybody was friendly and goes out of their way to help you. the private beach was beautiful. the rooms are very nice and super clean. located with a 10 minute walk to Duvall street.
Genuine Hotels.com guest review
4 night romance trip Apr 2, 2015
ryan
US
4.0 / 5Excellent
"Great Beach Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The private beach and pool area were fabulous and the staff were accommodating. But the hotel was just average. We had a room over the parking garage and the elevator to our room looked like a service elevator. I can't believe property is associated with Waldorf Astoria.
Genuine Hotels.com guest review
2 night family trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Great resort and location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best beach in Key West! Great renovated rooms. Perfect location!
Genuine Hotels.com guest review
1 night family trip Mar 26, 2015
A Traveler
US
2.0 / 5Fair
"Complete disappointment"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
It's hard to understand how Hilton let's their Waldorf Astoria brand remain attached to a property that felt more like a Days Inn. The lobby is underwhelming and the corridors to the rooms are aging and unsightly. The pool is small and the hotel restaurant's walls are adorned with 1920s soft core pornography - not a problem for me, but it is a problem when you are traveling with small children. All this for $500 a night plus all the various fees and constant gratuities expected of you. Only reasons to consider this hotel are the smallish but rare beachfront and the location near the south end of Duval Street, otherwise be warned,
Genuine Hotels.com guest review
3 night family trip Mar 25, 2015
Douglas
US
4.0 / 5Excellent
"The reach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great! The views, the hotel service, and the steakhouse house within the hotel. The only thing was the price was very high. But it's something I'll be back to!
Genuine Hotels.com guest review
2 night romance trip Mar 20, 2015
matthew
US
2.0 / 5Fair
"The Reach...just okay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very noisy hotel. Sound bounces around the open concrete walkways outside the rooms, and people coming in late tend to talk very loudly. A one inch gap under the door lets in a lot of light. The room was just average. The breakfast buffet was exorbitant.
Genuine Hotels.com guest review
6 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great long weekend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great long weekend in Key West! Will be back!
Genuine Hotels.com guest review
4 night romance trip Mar 13, 2015
A Traveler
US
3.0 / 5Good
"Okay t a 5 star!!!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The Reach isn't bad for what you have out in the keys. We are use to 5 star hotels. This wasn't one, but compared to what is in the keys, its better than most out their. Personally I won't go back to the keys. Nothing pretty about it. Good for teenagers and young adults.
Genuine Hotels.com guest review
2 night trip Mar 12, 2015
Tracy
US
4.0 / 5Excellent
"On the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location - nice private pool and beach located at the south end, close to but away from the busiest part of town. Rooms are smallish, nothing is inexpensive, elevators were frequently not working but overall pleasant stay.
Genuine Hotels.com guest review
2 night romance trip Mar 10, 2015
Ron
US
5.0 / 5Outstanding
"The Reach hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The stay was great it was perfect location in that you had the water and the pool. The room did not have anywhere to put your clothes and the AC went off and on during the night that could wake you up at times. The hotel service was great we rented bikes, the beach service was awesome, and so were the guys on the jet skies.
Genuine Hotels.com guest review
3 night romance trip Mar 5, 2015
Keith
US
5.0 / 5Outstanding
"Love The Reach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at The Reach last February and enjoyed our stay so much we returned there this year. Love the location. Staff is very friendly. Rooms and the view beautiful!!!
Genuine Hotels.com guest review
4 night romance trip Feb 4, 2015
Karen
US
5.0 / 5Outstanding
"Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Again a great stay this year. The only thing that changed from last year was we did not receive a daily newspaper to our room. This was a nice feature to be able to read the paper with our morning cup of coffee! Room price was ok but when you add the daily parking fee and the daily resort fee it is pricey!
Genuine Hotels.com guest review
2 night romance trip Mar 1, 2015
Marvin
US
5.0 / 5Outstanding
"One Night Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A group of three of us stayed in the cheapest room at this resort. We had a view of the neighborhood behind the resort and it was a good view. The front desk staff were very helpful and nice. We arrived at 3:30 and were told the room was not quite ready for us(check-in at 4:00), so they checked our bags at the desk and let us walk to the pool and beach areas. It wasn't long after we got to the beach that I received a phone call informing us the room was ready. We collected our bags and our room keys from the front desk, it was a very quick check-in process. The room was very nice, especially for being the cheapest room at the resort. It had two beds, a balcony and was on the fourth floor. The restroom was very quaint but well appointed. It is a short walk to South Beach and only one block off Duval Street. It can be a long walk to the busy part of Duval St, but for the money it is a great location. I would stay at this resort again and I have already recommended it to others.
Genuine Hotels.com guest review
1 night trip with friends Feb 2, 2015
Kenneth
US
4.0 / 5Excellent
"Hotel parking"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a spur of the moment trip so we did not make advance reservations, we actually made the reservation while we were on our way there. The Hotel was nice my only complaint was on the Hotel.com parking was $18, when we got there it was $20, no big deal until we checked out and found that they also add the resort fee to parking (which made it $50). I think it is a bit much to charge a resort fee to parking and the hotel.
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
James
US
3.0 / 5Good
"Better options for the price."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Was locked out of the room because the batteries in the door died. Fridge and tv did not work. Spent a lot of time waiting for Maintance. The resort was nice but for the money I think there are better choices.
Genuine Hotels.com guest review
1 night family trip Feb 11, 2015
Joseph
US
5.0 / 5Outstanding
"Key West"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location was outstanding. On the beach and walking distance to everywhere we wanted to go. The only complaint was the wifi. Not very strong, got very poor reception on it.
Genuine Hotels.com guest review
2 night romance trip Feb 10, 2015
James
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely hotel, room was small. Can't have coolers on the beach or at the pool for whatever reason. Lots of miscellaneous charges when we checked out.
Genuine Hotels.com guest review
2 night trip with friends Feb 2, 2015
Courtney
US
5.0 / 5Outstanding
"Very Enjoyable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first time in Key West and the Reach was recommended by a friend. It was a great choice. Will definitely stay there again. Rooms were clean and had a nice balcony overlooking the courtyard area. Staff was pleasant and helpful. Great area for easy access to Duval St and other major areas. Was more than pleased with our stay.
Genuine Expedia guest review
Other trip Jan 31, 2015
Dino
US
2.0 / 5Fair
"Nickeled and dimed from Waldorf Astoria"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Nice room, nice view, nice staff. However, this new trend for charging for self-parking, and charging for facilities fees, and still paying over $500 per room. Give me a break. I would never stay here again. These firms should learn to tier their service fees for people who choose the most expensive rooms. By the way...used facilities ZERO times.
Genuine Hotels.com guest review
2 night trip with friends Jan 23, 2015
Scot
US
4.0 / 5Excellent
"Too expensive but nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We paid for a standard room facing the courtyard which turned out to be the garage. The room was big and had everything you want like a refrig etc. we thought the price of the food at the restaurant in the hotel was outrageous and only ate there once. Staff were great! Lots of restaurants within walking distance.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the beach and to Duvall Street"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was nice, the rooms were your basic rooms. They do have a balcony with all rooms and with most rooms you can see the water. Staff was pleasant.
Genuine Expedia guest review
Other trip Jan 27, 2015
Kerri
US
5.0 / 5Outstanding
"Perfect location and great room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was much more reasonably priced than the other comparable hotels in the area. We got a suite for quite a bit less than what other hotels were offering their standard rooms for. Would definitely recommend it.
Genuine Expedia guest review
Other trip Jan 26, 2015
brandon
US
4.0 / 5Excellent
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
located on the quitter section of town but within walking distance of everything. nice beach and pool area. Access to sister resort Casa Marina was a plus. Better pool and dinning area at CM but beach is better at the Reach. Enough water sports activity to keep you moving at a reasonable price for a Waldorf resort. If you can afford the prices I would recommend this resort. ie...$65 for breakfast buffet for 2, $20 for room service pot of coffee. Extra cost include valet parking $30 day, $25 day resort fee to use beach and pool. If you don't mind the noise stay closer to Wharf area on Duval. Great entertainment all over the place, Island had a Carribean feel but if you've been to the Carribean, Key West felt like an American version. Liberal policy seems to be allowed as you can walk around the streets with drinks and enter and leave establishments with your drink in hand. If you like to party this is a great place to experience all your desires.
Genuine Expedia guest review
Other trip Jan 25, 2015
mike and sue
US
5.0 / 5Outstanding
"Good Time in Key West"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel with a beautiful beach. Our room was on the side with a view of a tank of some sort. We got them to refund the resort fee because of this. Mostly just slept in room so not a problem. The staff was friendly and helpful. The bartenders made good drinks and were generous with the spirits, the price of their drinks were a better value than on Duval St. Would stay there again. Just wouldn't stay there in January, too depressing to come back to snow...
Genuine Hotels.com guest review
4 night family trip Jan 19, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Couldn't check in on time. Room was average not as nice as expected and definitely not worth the inflated prices.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
4.0 / 5Excellent
"3 night stay in Key West"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
3 night stay in Key West - The Hotel was generally bright and welcoming. Rooms were great - very clean and comfortable (we had two suites). Experience was tempered when one of the service related people from the SPA area ran after us for only giving them a 10% tip. The person made an unwarranted personal comment to my wife which upset everyone. The service rendered was ok but not great so we felt 15% was not deserved. Great stay that could have been better.
Genuine Hotels.com guest review
3 night family trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Love the pool and beach area."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Just returned from our second stay at the Reach, we love the location and facility's. Only thing I would change would be to put a chest of drawers in the room, no place to put your clothes on a long stay. Rooms should also have a small table and two chairs so when your order room service you have somewhere to eat. The pool and beach area are great and service is outstanding.
Genuine Expedia guest review
Other trip Jan 16, 2015
ManteoJoe
US
4.0 / 5Excellent
"Would stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice place with rare beach. Extremely friendly staff. Only negative comment is the overpriced drinks at the pool/bar. I would suggest to the hotel 1 firm pillow and 1 soft pillow per guest so you please everyone and the pool was about 2 degrees colder than I would like. Let's face it, when your down to that level of suggestion its a pretty good place to stay.
Genuine Hotels.com guest review
5 night romance trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Good hotel with private beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved the resort of Key West . Great bars and restaurants in Duval St and spectacular sunsets down at Mallory Sq
Genuine Expedia guest review
Other trip Jan 15, 2015
Derek
US
1.0 / 5Poor
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Had a strobe light flashing ALL night in both of our rooms. Called front desk and they did nothing about it. Couldn't sleep!! Told front desk about it when we checked out and they said they have never encountered that before but gave no reason as to why they didn't come to fix it. Not happy with their service!!
Genuine Expedia guest review
Other trip Jan 13, 2015
LInda
US
4.0 / 5Excellent
"24th Anniversary trip - very pleased!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
24th anniversary trip, first time in Key West. Wanted something on the south side, close to Duval, and this fit the bill perfectly. The "bones" (original construction) of the hotel aren't Waldorf Astoria quality, but the comfort, appointments, and service make up for that. The location is fantastic, if you want private beach, private pier, and a nice pool. It was a half mile walk to the nicer restaurants, but that was pleasurable both going and coming.
Genuine Hotels.com guest review
3 night romance trip Jan 8, 2015
James
US
4.0 / 5Excellent
"Hotel on the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It's a very nice hotel immediately next door to southernmost and significantly cheaper. The beach is also better than southernmost but key west is not a beachy island so keep that in mind. It's fresh and clean. Depending on which room you get you might have a long maze-like walk from the main entrance but there are staircases scattered throughout that will get you to street level with less hassle. On the quieter side of key west so at least a 5 min walk to the party on duval. Across the street from Ana's Cuban food - recommend that for breakfast or lunch for sure. 10 min walk to hemingways house. 20 min to the other side of old town, cruise ships and party scene. Annoying that you have to pay for parking at the hotel. For the price they should include it but apparently this is standard at many hotels now.
Genuine Expedia guest review
Other trip Jan 12, 2015
mary
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms are spacious and comfy. The beach is wonderful and well attended. Couldn't ask for a letter spot.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
3.0 / 5Good
"Ok hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
3 *** hotel you Pau more that what u pay. Could be better
Genuine Expedia guest review
Other trip Jan 8, 2015
alfredo18k
US
4.0 / 5Excellent
"great hotel but..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
i really enjoyed to stay this hotel. people are working here really nice and room was great. i loved to stay in hotel's back yard, pool, and beach. everything was lovely until i found out they charged me restore fee which was $25/day. it is reasonable (service is great!) but i just get little up set because they didn't tell me when i was checking in. they only mentioned parking fee. when i complained to them, they told me 'restore fee' was mentioned on the paper that i signed. BUT honestly, who read all the agreement paper and sign?! it would be perfect trip if they explained everything at the time when i was checking in. oh, also there was another $100 charge for deposit? whatever. they will give it back to me, but they didn't tell me this either. so after i check out, i found out this hotel charged me over $200. i had no idea why. that is why i was upset but yea this hotel was great!
Genuine Hotels.com guest review
2 night family trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"nice hotel on the beach,friendly staff,good food"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
as above,good food friendly staff,good facility, variety of activities. they could have more restaurants, the price is higher than what you get compare to other hotels ( five stars price ,but 3-4 stars facility. overall good hotel we had nice time
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Near the water. Great beach. Nice rooms. The restaurant at the property is completely over priced for the quality. I'd suggest to eat off property.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"License To Chill"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Chilling on the beach with wonderful staff to wait on you, yes, that is The Reach! If you need a respite from life, The Reach is the place.
Genuine Expedia guest review
Other trip Dec 27, 2014
Martha
US
5.0 / 5Outstanding
"Staff listen, and adjusted our reservation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were not satisfied with the room, we didn't get a hassle, we were shown another room,which we loved-thanks Jen
Genuine Expedia guest review
Other trip Dec 24, 2014
willie
US
4.0 / 5Excellent
"Good value on the Beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The quiet end of Key West. Great value
Genuine Hotels.com guest review
3 night family trip Dec 19, 2014
Jonathan
US
1.0 / 5Poor
"Overpriced"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Over priced. It's nice hotel but it's not that nice that it charges 350+$. I expected more.
Genuine Hotels.com guest review
2 night family trip Dec 20, 2014
Amulya
US
5.0 / 5Outstanding
"Perfect Key West hotel if you get the right price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Except the elevator near the beach/pool is broken for 2 days, everything is perfect (given the lowered price we booked before xmas holidays)
Genuine Hotels.com guest review
2 night romance trip Dec 16, 2014
A Traveler
US
5.0 / 5Outstanding
"The Reach-Amazing Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There for a family wedding which was at another hotel. The Reach however is abeauiful hotel,the walkway out to the ocean is amazing & romantic,sandy white beach,great service on the beach & inside hotel. Really nice people in all areas of employment. Very,very clean rooms with lrg. balconies. Just can't say enough wonderful things!!!!Lovely & would stay there anytime I visit Key West.
Genuine Hotels.com guest review
3 night family trip Dec 12, 2014
Kathleen
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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