"Great Hotel, Perfect Location"
We loved the hotel, great service BUT the pool was a little dirty.....Genuine Hotels.com guest review
"Funky smell towels & Robe"
Everything would have been perfect except that our robes and towels smells like someone else's armpits, I didn't bother to complain. But it would be great if they would review the process their laundry department has put in place and certainly needs update,a clean fresh smelling sheets would really compliment A Waldorf experience. Also an updated hallways […] , not concrete. Overall service is excellent. Will still consider coming back to The Reach. Read moreGenuine Hotels.com guest review
In Key West for one night and chose this hotel for the location. Right on the beach. Beach was good! Took advantage of the on site jet ski islands tour and it was a blast. I was disappointed however when I ordered in pizza after a long day and the hotel desk would not allow them up to my room. They wanted me to come down to the lobby in my pjs to meet […] the delivery driver. They said this is a company policy at hilton properties nation wide. Overall a good stay and nice property. Read moreGenuine Hotels.com guest review
"This hotel is the best by far"
ThGenuine Hotels.com guest review
To slow WiFiGenuine Hotels.com guest review
"Reach at Key West"
Over priced for what they are. More rooms without a view than with. To far from the fun part of Duval Street. Would not stay here again.Genuine Hotels.com guest review
"Great Relaxing Resort"
Our stay was very relaxing and enjoyable. We were treated very well. Evryone was attentive and helpful. The resort is beautiful and located in a great spot, walking distsnce to Duval Street. The ocean is just out the back door, it's amazing. Loved our stay!!!!!Genuine Hotels.com guest review
"Beautiful resort and beach"
The resort is beautiful. Staff is friendly and eager to help - especially the reservations manager Jenny and Lucy, the bartender at The Strip House. The hotel is just a couple blocks from the southernmost point and just off all the action on Duval Street. I would definitely stay here again.Genuine Hotels.com guest review
"Don't go there!"
Worst experience in key west ever!Genuine Hotels.com guest review
"Heaven in the Keys"
comfortable, clean and awesome!Genuine Hotels.com guest review
Love the frozen towels, popsicles, and cucumber slices provided by the pool/beach staff on hot summer days.Genuine Hotels.com guest review
I thought a Waldorf Astoria hotel room would be pristine. The carpets were dirty almost black. The AC was so loud it was hard to sleep and when the AC was off the fridge was louder. Overall I would not stay in that particular room. However the actual hotel property was stunning. Great location and very well maintained.Genuine Hotels.com guest review
Older hotel. Good room. Great views. Clean. Great service. Have to pay for parking in their garage which considering the rate we felt should be included in the rate.Genuine Hotels.com guest review
"right on the beach"
We loved staying there. The staff was very helpful and friendly.Pricey, but worth it. No elevator in parking garage. Have to go through lobby or take the stairs.Ask for ocean front view if you want to see the ocean. Near Duval Street, about one mile to the end of Duval. It's a lot of walking.I can not wait to go back and relax and be pampered. Thank […] you. See you soon. Read moreGenuine Hotels.com guest review
"close to Duval and southernmost area"
Great location - only complaint is that the king bed was VERY uncomfortable.Genuine Hotels.com guest review
My husband I enjoyed our one night stay at this beautiful hotel. It was a wonderful night -- good beds, good food, great service.Genuine Hotels.com guest review
"Can't wait to go back"
The Reach Resort in Key West is awesome! Right on the beach, nice pool area and the rooms are really comfortable, spacious, clean, and all have balconies. Very relaxing place, within walking/biking distance to the main part of KW, but just far enough away that you are not bothered by crowds. The only two negatives about our trip were that 1) part of […] the hotel was under construction, so that was noisy, and 2) you feel a bit nickel-and-dimed after paying a resort fee and you are still asked to pay an additional amount of $$ to lay on a double chaise lounge chair. But these two things would not keep me away from staying again, I can't wait to escape to the Reach again next winter! Read moreGenuine Hotels.com guest review
We spent 4 nights in Key West. We had a studio suite with a partial ocean view. We are both in our 30's and like to have a good time, but definitely enjoy the ability to read a book when we want to as well. :) The room was very spacious (12 ft. ceilings and a double wide balcony) and full of little amenities. The service was generally very good when […] you asked for assistance however, for a resort there was a generally lack of anticipating needs. If you want drinks at the pool or towels for the beach, you have to work to get them as our guys each day were a touch distracted, busy elsewhere, or just not around. The folks at the front desk were great though. HK seemed a bit slow - we came home from a full day out around 3:30pm and they hadn't cleaned our room yet. We left around 10am. Once we left a note asking them for extra regular coffee instead of decaf and were disappointed to find the same set up from the day before. The property is lovely though with a bocce court and lots of hammocks on the beach. It's a fair walk to most things, but we walk everywhere anyway and didn't mind exploring the island on foot (the hotel has their own bike rental for $15 a day in the parking garage). The price for the amenities, the size of the room, etc. wasn't bad. Note that parking is an extra $20 per day but parking on the street (which is totally possible) will cost about the same per day. Read moreGenuine Hotels.com guest review
"Key West Beach Time"
The Reach Hotel is amazing. This hotel is normally out of my price range, but I was using some Hotel.com credits which brought this hotel within my budget range. We had a ocean front room and the view was breathtaking. My sister and I loved being able to walk to the sites and stores on Duvall.Genuine Hotels.com guest review
The hotel ended up being $300.00 per night, with that we were disappointed that the room had no drawers or dresser to put our clothes away and the closet had 4 hangers. It only had a 24 inch flat screen tv and the elevators were so hot it seemed like you were in the core of an overheated nuculear reactor meltdown. So hot that we took the steps to the […] 3rd floor 99% of the time. Lastly the shower pressure was horrible. Other than that the staff and hotel were great, just not up to our expectations for the price paid. Read moreGenuine Hotels.com guest review
Although the hotel was nice, rooms clean and comfortable, and the staff was nice ..... for the price that was being paid would have thought some sort of continental breakfast could have been provided. Seemed we were "nickled and dimed" for everything.Genuine Hotels.com guest review
The hotel was great and my room was larger than I expected. The staff was very friendly and always ready to help. Loved my time here.Genuine Expedia guest review
"Close to ocean, private beach"
This was our first trip to Key West and we picked The Reach as our accommodations. We were very happy. The hotel was nice, it's location was ideal. It was a block from the south end of Duvall st and another block or so from the southernmost point. This end of the island is less crowded then the north side. The private beach was not crowded and we jet […] skied right from our hotel. Overall this is nice place. I would recommend it. Read moreGenuine Expedia guest review
"Good location but very expensive."
It is too expensive comparing what you get. the beach is not good.Genuine Expedia guest review
"Nice hotel with beach access"
Good breakfast, but expensive. Good beach service, and a nice workout room . The staff was very nice.Genuine Expedia guest review
Hotel and location were great. Room was clean and beds were comfy. Balcony was nice. Great view. Lobby staff were friendly and helpful. Rent their bikes!!Genuine Expedia guest review
"Nice Place Not as Outstanding As You Expect"
We didn't actually select this hotel. We did a mystery hotel deal and happened to get the Reach. After reading reviews I was pretty worried. When we arrived we had the option to self park for $20 a day or valet for $30 a day. We chose the self parking and it was fine. The guy at the front desk was a bit stand offish and somehow there was a mix-up between […] Expedia and the Reach and we ended up getting one king size bed for 2 adults and 2 kids. The hotel was completely sold out but they managed to find a "suite" for us. The suite consisted of one king bed and a pull out sofa. The first room actually was much nicer but way too small for us. The grounds were nice and the staff by the pool were very helpful. Location was fantastic. Easy walks to the southernmost point and Duval St. Overall the hotel looked a little beat up. Paint chipping, things like that. I understand it probably takes a beating from the salt water but being a Waldorff Astoria hotel we expected more. It wasn't a terrible stay but I would probably stay somewhere else next time. Read moreGenuine Expedia guest review
"Great Stay with minor issues"
We booked this Hotel to relax a few days at the beach. Everything was as advertised apart from the fact that the outside deck of the restaurant / bar was closed for renovation. The room and amenities were really nice, since I am working in the luxury hospitality industry I think I should know. Where some people might have an issue with is that there […] is no hose with a shower head, it is fixed (pretty standard in the US). As well it would be good to have a possibility to hang wet bathing suites on the balcony, which is not the case except using the chairs and reeling of the balcony. Wireless works without an issue (3 ipads / 2 laptops). Breakfast was really great, good selection and quality, some people might say it is pricey (80 USD / 3 person w TIP) I would say it is worth the money. Else there is the need for some maintenance, some areas are looking worn, but we liked it a lot!!! Service at the pool was really good and friendly as well. There is a lot of sea grass at the beach and in the water, but you can hardly blame the hotel for this and I think this as well depends on time of year (we were end of April) and weather conditions during / prior your stay. It is perfectly possible to navigate around them and the beach was always clean in the morning. Location is unbeatable it is a good walk (20 min) to the nightlife, bicycle cab is 30 US (2014) to or from the end of Duval St., not sure about the cab We would come back at any time. Read moreGenuine Hotels.com guest review
"Relaxing with the ocean out my window"
the hotel is located in a great location. the room was spacious with a great balcony to sit and enjoy a beer and watch the ocean. the bathroom was awesome, nice big shower and great tub to soak in. there is room to eat in or sit and enjoy your company. I loved it.Genuine Expedia guest review
"Problems no discount"
Wonderful resort with a beautiful view, but paid full price and all resort fees even though their was machine noise from renovation right at the beach, out of use elevator by room, wedding, and reception taking up the services for the guests.Genuine Expedia guest review
"Great resort and on the beach."
The resort was great. Staff is fantastic, food is good, ocean view and beach is great. We loved everything except housekeeping. Our room was not vacuumed, sheets were not changed and bathroom counter was not cleaned all week. It is a short walk to southern most point and also the beginning of Duval street. We are planning another trip to Key West and […] would love to stay to stay at The Reach again but wonder if the room cleaning will be any better. Read moreGenuine Expedia guest review
"The Reach, Key West"
Family friendly. The only problem is that my wife and I do not have kids. The service was very disappointing. This is my second time at Key West. I would recommend the Southern Most Hotel on the Beach. I expected more out of a Hilton property. Balcony was very small with no privacy.Genuine Expedia guest review
The Hotel is wonderful and the staff is very helpful!!! Great Hotel!!!Genuine Expedia guest review
"Get a new Manager"
The location of the hotel of the is excellent. The property is kept up ok. The beach is poorly maintained, there is more sea weed than sand. The parking garage has broken lounge chairs and other junk. Some stored in handicapped spaces. The day front desk staff and manager are horrible. They made a huge mess with our debit card and even tried to double […] charge us. They lost the authorization they obtained at check in. I tried to fix this the day prior to checkout with a manager named Cindy. This lady is beyond rude and disrespectful. If she treats guests like she treated me, I would hate to see how she treats the staff. Since she refused to understand the issue with the card, checkout the next day was almost a two hour process with the front desk and my bank on the phone. My bank thought they were pretty incompetent as well. While this was going on, the "manager" Cindy came to the front desk. She loudly told us to "step aside" so she could take care of the people waiting to check in. Very embarrassing. We originally thought we were going to be in Key West for two nights, but something came up and needed to stay two more nights. It was not going to be at The Reach for sure. We went to nearby hotels to check availability, turns out The Reach has quite a reputation for their rudeness with other hotels as well. Read moreGenuine Hotels.com guest review
"The Reach - Overall Review"
Overall the hotel was in a nice location, located on a gorgeous beach, and was very well-kept. I was hesitant to book because of the reviews that I read previously but decided to go ahead and do it since it had the "Waldorf Astoria" name tied to it. Needless to say, the reviews were somewhat accurate. The concierge and front-desk staff were extremely […] friendly, everyone outside of that was borderline terrible. I question the term "terrible" but have no other way to explain it; they were rude, not helpful, did not greet you, and quite frankly they all looked like they hated their job. I feel that if they could get their staff under control, it would be a lot better and would be almost perfect - until that point, I would advise staying somewhere else. Read moreGenuine Hotels.com guest review
Disappointed. I've stayed here before and really liked it, but this trip was different. When we arrived at the hotel, they put us in a corner room, which was half the size of the other rooms. When asked if they had a different room, we were then moved to a much nicer room that was the same price. It was midnight when we checked in, and the hotel was […] not full. They should have put us in the nicer room to begin with so we did not have to go through the hassel of changing rooms. It made me think they do this to anyone who books through hotels.com. Then there is the resort fee. Yes, hotels.com warned me about it when we booked. The resort fee is for towel service at the pool, a free sample drink, and popsicles, none of which was offered to us when we were down at the pool area. It also covered the one pool table, and the two hammocks. It seems the hotel has gotten a bit greedy. We also came back to the room at 5:00PM one day to find that we had not had any maid service. Other then that, the concierge service was on their game and very helpful, and the hotel is beautiful. Not sure I would go back there again. Read moreGenuine Hotels.com guest review
"An Amazing stay!"
The location on the beach, the view, the grounds, and the room was beautiful! Walking distances to anywhere and everywhere you wanted to go!Genuine Expedia guest review
The room was nice but small. My husband and I didnt like the pillows at all and hard time sleeping. The people were extremly nice and went out of there way for us at all times. It was a high price hotel for us and loved location.Genuine Expedia guest review
The Reach is a lovely place. Nice beach. Plenty of amenities and nice that you can use the Casa Marina amenities as well. The in-house restaurant was a bit pricey on their 'special' drink of the day. For the rates you pay... the mattress could be a bit better. Overall very satisfied with the hotel.Genuine Hotels.com guest review
Enjoyed the ocean view, pool and beach. Staff was very helpful and knowledgeable. They were attentive but not "overwhelming." Will definitely visit again!Genuine Hotels.com guest review
Nice clean rooms. Service at bar needs more attention...twice recieved wrong drink. Good location. However, pricing needs to be re-considered.Genuine Hotels.com guest review
"Quiet, few frills"
The hotel is in a quiet location. It is unassuming with a spartan lobby. Although there is a restaurant on the premises, it does not have a following. The bar and pool- side food service seems to be the main feature of the restaurant. The rooms are plain with small balconies. Parking is expensive, so guests would be wise to take taxi service instead […] of renting a car. Also there is an added resort fee to the room rate, but few resort activities. Read moreGenuine Expedia guest review
Had a great stay hotel was clean , room was nice and the staff was great .Genuine Expedia guest review
"Excellent stay as usual"
My wife and I have stayed here for many years now. Staff is great and resort is really nice. We try to go to Key West twice per year and stay here every time. Only downfall I can see is that the resort offers no saving incentives for return customers. Most resorts we use track customer usage and offer some type savings for customers who continue to […] use their poperties. Read moreGenuine Expedia guest review
We thoroughly enjoyed our stay at The Reach. Will definitely stay again!Genuine Hotels.com guest review
"Great place to stay!"
Really nice room and great location. The staff by the pool and beach were very accommodating as well.Genuine Expedia guest review
"Private Beach, close to town"
We love the hotel. Walking distance to everything. Wish we had more time to stay at the hotel. Nice Retreat. Restaurant was excellent.Genuine Expedia guest review
"One the beach in Key West"
Thought hotel was nice and on the beach for the price was really nice. Restaurant overlooks water. Really niceGenuine Hotels.com guest review
"We loved the place!"
There was one room service waiter who was very abrupt. We had asked for some specific things when we placed our order and they did not come. When we asked him to get them he developed an poor attitude. There was a small incident on our last night there. The room next to ours was occupied with 4 teenage girls who were up all night playing their music […] loud and screming. These are the only complaints for the week, otherwise it was a great time. Read moreGenuine Expedia guest review
"Amazing place to stay!"
We had the most phenomenal time at this property and will definitely be back. I loved the touches like the noon drinks, frozen treats in the afternoon and it was fun to walk over to the Casa Marina property as well. The staff is very accommodating and helpful if you want information about the area.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )