"Good Time in Key West"
Nice hotel with a beautiful beach. Our room was on the side with a view of a tank of some sort. We got them to refund the resort fee because of this. Mostly just slept in room so not a problem. The staff was friendly and helpful. The bartenders made good drinks and were generous with the spirits, the price of their drinks were a better value than on […] Duval St. Would stay there again. Just wouldn't stay there in January, too depressing to come back to snow... Read moreGenuine Hotels.com guest review
"3 night stay in Key West"
3 night stay in Key West - The Hotel was generally bright and welcoming. Rooms were great - very clean and comfortable (we had two suites). Experience was tempered when one of the service related people from the SPA area ran after us for only giving them a 10% tip. The person made an unwarranted personal comment to my wife which upset everyone. The […] service rendered was ok but not great so we felt 15% was not deserved. Great stay that could have been better. Read moreGenuine Hotels.com guest review
"Would stay here again"
Very nice place with rare beach. Extremely friendly staff. Only negative comment is the overpriced drinks at the pool/bar. I would suggest to the hotel 1 firm pillow and 1 soft pillow per guest so you please everyone and the pool was about 2 degrees colder than I would like. Let's face it, when your down to that level of suggestion its a pretty good […] place to stay. Read moreGenuine Hotels.com guest review
"24th Anniversary trip - very pleased!"
24th anniversary trip, first time in Key West. Wanted something on the south side, close to Duval, and this fit the bill perfectly. The "bones" (original construction) of the hotel aren't Waldorf Astoria quality, but the comfort, appointments, and service make up for that. The location is fantastic, if you want private beach, private pier, and a nice […] pool. It was a half mile walk to the nicer restaurants, but that was pleasurable both going and coming. Read moreGenuine Hotels.com guest review
"great hotel but..."
i really enjoyed to stay this hotel. people are working here really nice and room was great. i loved to stay in hotel's back yard, pool, and beach. everything was lovely until i found out they charged me restore fee which was $25/day. it is reasonable (service is great!) but i just get little up set because they didn't tell me when i was checking in. […] they only mentioned parking fee. when i complained to them, they told me 'restore fee' was mentioned on the paper that i signed. BUT honestly, who read all the agreement paper and sign?! it would be perfect trip if they explained everything at the time when i was checking in. oh, also there was another $100 charge for deposit? whatever. they will give it back to me, but they didn't tell me this either. so after i check out, i found out this hotel charged me over $200. i had no idea why. that is why i was upset but yea this hotel was great! Read moreGenuine Hotels.com guest review
"Good value on the Beach"
The quiet end of Key West. Great valueGenuine Hotels.com guest review
Over priced. It's nice hotel but it's not that nice that it charges 350+$. I expected more.Genuine Hotels.com guest review
"Perfect Key West hotel if you get the right price"
Except the elevator near the beach/pool is broken for 2 days, everything is perfect (given the lowered price we booked before xmas holidays)Genuine Hotels.com guest review
"The Reach-Amazing Resort"
There for a family wedding which was at another hotel. The Reach however is abeauiful hotel,the walkway out to the ocean is amazing & romantic,sandy white beach,great service on the beach & inside hotel. Really nice people in all areas of employment. Very,very clean rooms with lrg. balconies. Just can't say enough wonderful things!!!!Lovely & would […] stay there anytime I visit Key West. Read moreGenuine Hotels.com guest review
"Nice Place, Unfriendly Staff"
Great hotel. Staff was not very friendly though.Genuine Hotels.com guest review
"Pleasant and helpful staff"
The hotel staff were extremely friendly and accommodating with the needs of my family during our stay. Located away from the Duval hubbub was actually a good thing. I'd highly recommend this hotel to my peers/friends.Genuine Hotels.com guest review
"Wish I Could Give a Better Review"
I wish I could be happier with this hotel but, bottom line is, they sold this room under false pretenses. Everything about the hotel was great, the room was clean and nice, the beach was perfect, the location was good, etc, etc. The problem was, the wifi did not work in our room. We talked to numerous people at the front desk and everyone gave us […] the run around until finally the hotel IT showed up at our door with champagne and chocolates because he knew that there was no fixing the problem. The wifi did not work in our room and it never had. I will admit they tried their best to make us happy but there were no rooms available and we were stuck without internet for the whole trip (wish I didn't need it but I've got to work even when I'm traveling). So, just call before you arrive and make sure you're not in room 344. Read moreGenuine Hotels.com guest review
Great service in a great location of Key West. It's a little cheaper than the Southernmost across the street, mainly due to its exterior condition. The room itself was nice with comfortable beds. There were little gnat like bugs in our room though which was frustrating, maybe due to the season? The pool was great but service at it lacked a little bit. […] If you're looking for a great location this is your hotel, if you want a little more updated place check out the hotel across the street and pay a little more. Read moreGenuine Hotels.com guest review
"Most Pleasant Getaway"
Most comfortable. Great location for a getaway. Wifes birthday. Hotel placed champagne, balloons and chocs in room which was very pleasant surprise when we got back from dinner.Genuine Hotels.com guest review
"Another Day in Paradise"
Beautiful property, the room, the pool and the beach. Friendly and helpful staff. Short walk to Duval Street.Genuine Hotels.com guest review
"Dont eat here......"
Hi All is very positive except 2 things. When you see the photo of swimming pool, and the reality... not the same .... The second thing MORE IMPORTANT. The food and the price of the food at restaurant. Breakfast is poor, and the food is full of oil, without interest and very expensive. Except that, all is very nice.... PaulGenuine Hotels.com guest review
"Enjoyed Fantasy Fest"
My wife and I recently booked an anniversary weekend at the Reach Resort in Key West.Room was clean and hotel was located near everything.Had a great view of the water and very quiet.Enjoyed renting the bikes right at the hotel. If I would complain about anything it would be paying for parking after paying a high price for the room.Genuine Hotels.com guest review
This is our second time staying at The Reach. Staff is helpful and nice. Ground are very nice. Room is comfy. Beach is amazing!Genuine Hotels.com guest review
It was an excellent experience staying at this hotel. the comfort, cleanliness, location, the beach just behind our room.... Couldn't have asked for moreGenuine Expedia guest review
"Close to beach. Friendly helpful staff"
Language barrier with housekeeping. Elevator broken for 4 days. We were on fourth floor. Loved pool, beach and front staff and pool staffGenuine Expedia guest review
Other than three days of rain it was good. Having Jet ski rentals right there is a nice touch.Genuine Expedia guest review
"Room was decent but way overpriced even for FF"
After being charged about $500/night...the hotel charged me an extra $100 resort fee...just because. I thought this charge was overly gratuitous considering what I paid to stay there. I disputed it and she was nice enough to remove the charge.Genuine Expedia guest review
"Great resort with a beautiful beach"
Hotel staff were very friendly & helpful. We would definitely come back to the resortGenuine Expedia guest review
The location of this hotel is the best in town. We were able to park our car in the parking garage and walk down to Duval Street, the main entertainment street, yet our area was quiet. This hotel is the only one in town which is at the beach,we loved it. The staff is very friendly and helpful. Eating breakfast on the deck, watching the sunrise was also […] a beautiful experience, dinner as well overlooking the Atlantic. Read moreGenuine Hotels.com guest review
"Pricey, but nice."
No complaints, had a great time with great friends. Was nice to be able to also head over to the other ward off Hotel the Casa Marina.right on the water, would definitely come again.Genuine Expedia guest review
"Key West Trip Sept 2014"
My wife and I really enjoyed Key West. The hotel was right on the beach. Our room was "ocean view", but wasn't fully facing the ocean. You could see the ocean though. The hotel was quiet. Our room was clean and really good size. The amenities were as advertised. We did not eat at the restaurant on site as we spent most of our time up and down Duval […] St checking out all the establishments. They do have a small shop for coffee, soft drinks, snacks etc which is pretty handy. Read moreGenuine Expedia guest review
"Higher quality place in KW"
I've stayed in many hotels in Key West but I decided to go a little up scale and try the Reach this time. I was pleased with the quality and treatment. A lot of people mention the daily resort fee but I knew that going in and frankly I was ok with it as the pool/beach service was great. The hotel's beach is one of the best on the island.Genuine Hotels.com guest review
We were celebrating out anniversary and the room was small to us. My husband called the front lobby and we were upgraded. The upgrade was fabulous!Genuine Expedia guest review
"On the best beach in the keys"
We did not have a nice view from our balcony, but didn't want to pay more since we weren't in our room much. Had a little fridge to keep beverages cold. The coffee maker was an espresso That I didn't care for and they did not have free coffee in the lobby. After seeing some other beaches, we had the nicest as there wasn't a lot of seaweed in the water. […] The staff would put on a chair cover, towel and put the umbrella up in just the right spot for shade! Read moreGenuine Expedia guest review
"Beach was dirty"
The food and bar prices were high . Hotel staff came into our room and when through my luggage and it was all in disarray . I would never stay there again !Genuine Expedia guest review
Normally stay at the Casa Marina - this hotel is a close by sister hotel with the same quality. Will definitely visit again.Genuine Hotels.com guest review
"ok but ...."
I think charging 20 $ parking for a motorcycle and 30 $ fr breakfast is too much. the rooms are very clean but the aisle ..... I saw trays on the concrete floor with rest from dinners about 10 am ....Genuine Expedia guest review
"nice private location with a pool and beach"
other than having to wait to check in and the late housekeeping, all was fineGenuine Hotels.com guest review
"close to Duval Street, nice beach, great waterspor"
good for family vacation; rooms need refurb, above all the carpet and bathroomsGenuine Hotels.com guest review
"Nice Hotel. Disappointing beach size."
Overall experience good. Very nice Hotel infrastructure and amenities. Weddings on the weekends interfere with your stay. Beach outdoor activities (jet-ski, etc.) occupy too much space on the beach. Water shore line dirt.Genuine Expedia guest review
"Great Key West Hotel"
We went there for our honeymoon. The location with its own private beach was great. The staff wss very helpful and it was an esdy wakj to everything. We will be staying there for our next trip to the Keys!Genuine Expedia guest review
Had several lights out. Left note for maid. Never fixed.Genuine Expedia guest review
"Excellent... but review the room bill carefully."
The good: The staff is first rate, the location is ideal, the grounds are well kept and the room meets or exceeds all 3 star criteria (this is not the Waldorf Astoria New York, but more like its budget-friendly cousin so set your expectations accordingly). Hotel parking is pricey (this is a must in this part of Key West, don't bother trying to park […] elsewhere), but the room-service dining menu is an excellent bargain given the quality of the offering. It's within walking distance to Duvall St and most historical attractions, so you may never need to drive. The sunset/sunrise from the beach-front gazebo is very nice. A great place for couples (probably not so much for families). The bad: Examine your bill closely and inquire about any "mystery charges". Beyond resort fees, taxes and services we were charged for some things that had no description on the bill and were never fully explained to us. We were told that they would be removed from the final bill (similar to a room deposit), but they were not. They corrected this for us over the phone, but had we not been watching we'd have missed it. Overall, The Reach is probably the best deal in this part of Key West for couples or small groups given all that's offered for the price. We will definitely be back. Read moreGenuine Expedia guest review
"Horrible service needs renovations"
Terrible in many ways . The staff super lost no help...The hotel needs to be renovated. The $ 25 parking & resort fee of $ 30 ridiculous. Told management that was not happy she said there is nothing She could do.Genuine Expedia guest review
"Great Hotel, Perfect Location"
We loved the hotel, great service BUT the pool was a little dirty.....Genuine Hotels.com guest review
"Funky smell towels & Robe"
Everything would have been perfect except that our robes and towels smells like someone else's armpits, I didn't bother to complain. But it would be great if they would review the process their laundry department has put in place and certainly needs update,a clean fresh smelling sheets would really compliment A Waldorf experience. Also an updated hallways […] , not concrete. Overall service is excellent. Will still consider coming back to The Reach. Read moreGenuine Hotels.com guest review
Amazing experience all together . Great hotel the hotel staff was amazing, defenetly recomend the placeGenuine Expedia guest review
"The concierge expertly helped everyone efficiently"
This is a "come back to" place. It has all the amenities anyone would want.Genuine Expedia guest review
In Key West for one night and chose this hotel for the location. Right on the beach. Beach was good! Took advantage of the on site jet ski islands tour and it was a blast. I was disappointed however when I ordered in pizza after a long day and the hotel desk would not allow them up to my room. They wanted me to come down to the lobby in my pjs to meet […] the delivery driver. They said this is a company policy at hilton properties nation wide. Overall a good stay and nice property. Read moreGenuine Hotels.com guest review
"This hotel is the best by far"
ThGenuine Hotels.com guest review
To slow WiFiGenuine Hotels.com guest review
"Reach at Key West"
Over priced for what they are. More rooms without a view than with. To far from the fun part of Duval Street. Would not stay here again.Genuine Hotels.com guest review
"Great Relaxing Resort"
Our stay was very relaxing and enjoyable. We were treated very well. Evryone was attentive and helpful. The resort is beautiful and located in a great spot, walking distsnce to Duval Street. The ocean is just out the back door, it's amazing. Loved our stay!!!!!Genuine Hotels.com guest review
This hotel is far from being a Wldorf Astoria, having said that I enjoyed my stay. The staff are very nice and accommodating, our room was clean and kept up. I would recomend this hotel, but do not come here if you are expecting Waldorf Astorea Standards.Genuine Expedia guest review
The staff is absolutely the best! The room was great for our family of four, everyone was nice and accommodating, will definitely be back!Genuine Expedia guest review
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