"Great place to stay!"
Really nice room and great location. The staff by the pool and beach were very accommodating as well.Genuine Expedia guest review
"Private Beach, close to town"
We love the hotel. Walking distance to everything. Wish we had more time to stay at the hotel. Nice Retreat. Restaurant was excellent.Genuine Expedia guest review
"One the beach in Key West"
Thought hotel was nice and on the beach for the price was really nice. Restaurant overlooks water. Really niceGenuine Hotels.com guest review
"We loved the place!"
There was one room service waiter who was very abrupt. We had asked for some specific things when we placed our order and they did not come. When we asked him to get them he developed an poor attitude. There was a small incident on our last night there. The room next to ours was occupied with 4 teenage girls who were up all night playing their music […] loud and screming. These are the only complaints for the week, otherwise it was a great time. Read moreGenuine Expedia guest review
"Amazing place to stay!"
We had the most phenomenal time at this property and will definitely be back. I loved the touches like the noon drinks, frozen treats in the afternoon and it was fun to walk over to the Casa Marina property as well. The staff is very accommodating and helpful if you want information about the area.Genuine Hotels.com guest review
"Old noisy Hotel"
Unfriendly staff and not comparable to normal Waldorf Astoria standards . Rooms are small and hotel is noisy . Hotel needs refurbishment!!! The only nice thing is the private beach.Genuine Expedia guest review
"A "Waldorf Astoria Resort"....seriously??"
Let's start with the good. The Reach is in a great location, at the quiet end of Duval, and opens onto the beach. Oh, and there's a Nespresso coffee-maker in the room - which actually makes good coffee, if you can find an electrical socket that works. But to call this a "Waldorf Astoria Resort" is like trying to pass off a 1985 Chevy as a 2014 Mercedes. […] Nothing wrong with a used Chevy - if that's what you wanted to buy. But from the unfriendly, perfunctory service at check-in to the scuffed furnishings and mouldy carpets, nothing about this place is worthy of the Waldorf Astoria label. In fact, it's a gross misrepresentation. If you want a mid-range family resort and don't mind rust on the elevator doors or shabby, run-down public areas, then this is the place for you. But if you are looking for an exclusive, upmarket resort, then go somewhere else. Read moreGenuine Hotels.com guest review
early wake up call with hotel did not work. carpet was dirty. restaurant was ok, breakfast buffet good. location lovely. Broken elevator throughout stay meant a 10 minute walk to other elevator. They fixed it briefly but was already out of service again before we could use it.Genuine Hotels.com guest review
"Good hotel but some negetives"
This hotel, along with the companion resort, Casa Marina, occupy some of the best beach front in Key West. You get the use of both resorts when you stay at one of them. It is easy to walk to the center of town and has a lovely location. The hotel is expensive but the rooms are small and have no drawer space which is difficult when you stay for a long […] period (we stayed for a week), and the view from the small balcony is rather dull. The restaurant and bar are nice enough but so dark and you hardly know that you are in the subtropics. A rather quiet resort but nightlife is not far away. Read moreGenuine Hotels.com guest review
It was lovely BUT, if you haven't been to Key West and are thinking this is a "resort" or "high end hotel" I think you'll be disappointed. The food is average at best. The beachside service is poor and slow. The private beach is one of few in Key West, but it isn't combed and Key West turns out to be not much of a "beach town". It is an enjoyable […] place to lay in a lounge chair if that is what you want to do. This isn't intended to be a poor review - it just didn't meet my expectation of a posh place to spend a relaxing vacation. Read moreGenuine Expedia guest review
"Nice hotel,nice beach, thought small."
We enjoyed our stay at the reach. the room was clean and comfortable. Beach and pool area was nice but you could not walk on beach as it is small. It is close to Duval street and many things to do.Genuine Expedia guest review
"Nice hotel in the southermost point of Key West"
The hotel is very nice, the rooms are comfortable. Great pool service. Breakfast is modest but very expensive. The new restaurant is intersting but for families with kids is strange because of the photos on the walls. Anyway, great hotel, nice rooms, polite service. Near the Duval street but far away from the loud Mallory square.Genuine Expedia guest review
"The rooms are nice but....."
I must say that we were really looking forward to staying at this property but the experience left us a bit unsure. The biggest issue is that of value for your money especially considering that the "resort fee" and parking increased our initial booking price by 25%. What is it with these resort fees, this place didn't offer anything above and beyond […] what the other 7 properties we stayed at on this trip offered. Maybe it was the beach? The room was nice but it was very small and the fitness centre was decent. Although the room is decent the first one we got was next to some sorts of industrial sized exhaust fan, when getting to my room I thought I was going to go death. The lobby was very small and unwelcoming, the beach was overrun with some kind of sea-doo business that made a lot of noise, blocked the view and was a nuisance overall, felt like we were on public beach. One other redeeming feature is that it's within walking distance to all the action. To be honest though don't think we would stay at this property again considering the cost. Most of the hotels we previously stayed at within this price range were significantly better. Read moreGenuine Hotels.com guest review
"Front desk staff"
Less then friendlyGenuine Hotels.com guest review
"Good, but not great."
This hotel has potential, but could use some sprucing up, especially given the rate. It's in a great location - close enough to Duvall street to make it an easy walk to bars/restaurants, but far enough away to be quiet. The small beach was nice, and uncommon in KW. The rooms are not all alike, but the two we had were spacious and comfortable. Our only […] complaint was the furniture was worn and sofas were stained, and that the housekeeping staff didn't do a great job cleaning each day. Floors were still sandy after they cleaned, left dirty dishes in the sink, etc. The rest of the staff (front desk, bell, beach, restaurant) were great. I'd stay here again, but will be very specific on my requested rooms. Not all "ocean views" are the same... Read moreGenuine Hotels.com guest review
"Terrific Location & Service"
We booked this room months in advance for our friends' destination wedding. Everything was exactly as we had been told and expected - the hotel was close to everything - walking was a definite option to all the happenings in Key West. Our room was top condition and we even had a splendid view of the grounds and the ocean! We will definitely book this […] hotel again! Read moreGenuine Hotels.com guest review
"Stylish hotel close to the ocean and Duval St"
We had a romantic getaway at the Reach. We stayed just for two days in December 2013 and it was a very satisfying experience. Our room was upgraded right away after check-in because we just asked for a room without the noise of a/c outside the room, as we usually turn the a/c off while staying inside - thank you so much, Jenn! You totally made our day. […] Instead of the room with the garden view we got much bigger room with the courtyard and ocean view and the only sound outside was the ocean)) Read moreGenuine Expedia guest review
Getting them to clean the room everyday was like pulling teeth. The staff did not care. Restaurent on site is atrocious. Definitely not 4 star or worth the money.Genuine Expedia guest review
Situated in a pleasant, quieter corner of the key, The Reach has as its best feature a nice private beach & pool area with solid service for lounging guests. However, the hotel loses points on missing some basics here and there, and (possibly temporary) fit-and-finish details. Our room was fairly comfortable though lacking sufficient storage (e.g […] drawers). A/C was rather loud but not terribly distracting. Bed was a bit springy. Bath was good, sufficiently equipped and roomy though not huge. Nice balcony with partial water view. The main "miss" for the room was cleaning service. We left for the day - for about 8 hours, without leaving the "do not disturb" sign up. Room was not made. We left again, and I asked that it be made before our return at around 7. Went to dinner, returned, room still not made. Called for towels. No one came promptly. I ultimately went down to collect towels myself. Not a killer flaw but one expects this level of basic service to be consistently delivered. Rooms are along partially enclosed hallways, which are a bit worn. Maintenance on the hall at our room, and on building exterior was happening during out stay, and lucky for us we were out and about at 9 - because that's when the noise started happening. Not good if someone wanted to sleep in. We used the gym daily, and while it was well-equipped, two of three stationary bikes had malfunctioning LCD displays. Otherwise it worked as a decent substitute. Staff was friendly, particularly folks handling pool & beach-side. Read moreGenuine Hotels.com guest review
"Nice middle of the road hotel"
We stayed for just a night in a standard room (two beds). The room looked over used with worn carpet and a wet bar that had seen better days. But the beds were nice and the bathroom had a good modern look. Plus the room was clean. I would think the hotel would refresh the rooms before high season. The hotel is on the water and most of the one bedrooms […] are facing it. It's a block off the Main Street on the side where you have the least party goers. So it is a bit pricy for what you get. Casa Marina might be the better of the two. Read moreGenuine Hotels.com guest review
We were very happy with the hotel, grounds, beach and facilities. The restaurant was very good and the staff was top notch. This would be a great place if you never leave the grounds. This end of town has a quite a few "people of leisure" hanging around on the streets and it was a little sketchy feeling wheeling my 2 yr old around. It is also on the […] not so much end of Duval street. This advantage is that t it is nice and quiet aside from the occasional toss-pot. I would stay here again given a good $ deal. Suggestions: roll in the daily parking fees to the cost of the stay. Perhaps use a drive and stay package for packing and who does not use the pool and resort facilities? If everyone is getting charged for it, just roll it in. Extras are annoying. Also, the wireless did not work in my 3rd floor room. These are minor issues, this is a top tier pick for Key West. We recommend. Read moreGenuine Hotels.com guest review
"Private beach in Key West"
It was the best location in Key West for a beach and quiet accommodations. Easy walk to the Marina and tourist spots. Had bikes for rent and water sports.Genuine Hotels.com guest review
The hotel was very nice. Beautiful beach, nice grounds but the construction right under our room was extremely loud! It didn't let us sleep or relax in the morning. The garbage truck in the morning was very loud as well.Genuine Expedia guest review
Pool area not clean, old drinks with butts , garbage actually floating in pool, tables not wiped from previous guests , not a clean lounge chair to be found.Genuine Expedia guest review
The Reach by far exceeded my expectations. Very attentive staff. Very clean. Beautiful views. Private beach. I will never stay anywhere else, and cannot say enough good things about this place. Excellent pricing and accommodations ! You will NOT be sorry you stayed here!! Will be making this a yearly vacation and will always stay at The Reach !Genuine Expedia guest review
"Great place to stay"
Overall was a great place to stay - room was very clean - the bed and pillows were the best!!! I would sleep in that bed anytime! Only thing that was a bit off is the lack of drawers/storage space in the basic room - big reach in closet but little storage in the bathroom and bedroom for toiletries and folded items. House keeping was great too!!Genuine Hotels.com guest review
It was a nice hotel, but was expansive! Everything was expansive, my family paid $90 for breakfast for 3 in the steak house. Outrageous if you ask me but over all it was a pleasant stay!Genuine Hotels.com guest review
"Nice hotel, but don't stay here if you want peace"
Nice hotel, but don't stay here if you want peace and quiet. They neglected to mention Key West is one of the top 5 weddding destinations....we had window rattling music from receptions playing on the party balconey directly below are room every night. Couldn't even hear the TV in our own room. Room cleaning staff didn't even come one of the days. Food […] at hotel very expensive....all for a mere $350 a night! Beach small but nice. All hotel staff was very nice. Overall a nice place to stay, but don't go for R&R. Read moreGenuine Expedia guest review
BEST OF KEY WEST ACCOMIDATI0NS.Genuine Hotels.com guest review
"Great spot, Great Service, Great Time"
Thoroughly enjoyed our stay. The location was perfect. Ricardo, Kris and Kris took great care of us on the beach. We will be returning.Genuine Hotels.com guest review
"Great beach, courtyard and overall location"
We really enjoyed the location of this resort. We spent our fair share if time on upper Duval street and walked back at night. Great restaurants close by as well a scooter/ bicycle rental shop around the corner. The courtyard/ pool area was beautiful to wake up to in close proximity to the beach. A watersports rental business is located on site as well. […] Other than the price, which was on the high side, this is a great hotel! Read moreGenuine Expedia guest review
"Not up to Waldorf standards"
This hotel was nice and location was good. However, staff was not friendly or helpful. Our room was not ready on time. We were told we would be called when it was. 2 hours later, I followed up with front desk. Apparently, they forgot about us. 1st priority should be to get a waiting guest in their room. Key west is not an easy location to travel to. […] Most people have probably been traveling for a very long time and would like to arrive to a room. Also, the $25 per day resort fee is ridiculous. At The Reach you do not get all the amenities that Casa Marina offers. Read moreGenuine Expedia guest review
"Glad we Reached!"
Absolutely wonderful! The beach setting is fab whether you are a lounger, swimmer, jet skier, or just want to enjoy a cocktail at the ocean's edge. We love the "Reach" all the way from Virginia!Genuine Hotels.com guest review
"Great if you don't stay in room"
For the price, the room was small and dingy... But the service, beach and location was greatGenuine Hotels.com guest review
Absolutely beautiful location right on the ocean. Although our ocean view wasn't quite as great as we were hoping, the room, friendly staff, and great location made up for it. Beautiful pool and beach area, would be very nice for families to enjoy. Nice location in regards to Duval St, we rented a scooter and had no problems getting anywhere we needed […] to go quickly. Highly recommend! Read moreGenuine Hotels.com guest review
"Class Act Hotel"
Very nice hotel, first class staff from desk clerk to pool guys. Only mentioned to the lady at check in that I brought my husband to Fantasy Week for his 75thbirthday and she sent a complementary gift to our room. What a nice surprise. The pool is beautiful and the comps there are really nice too. Food was really good as were the drinks. Being on a […] beach is a plus. Bottled water in your room just one more thoughtful perk. We totally recommend The Reach. Read moreGenuine Hotels.com guest review
"Nice Beach and pool area"
We had a recent 4 night stay and overall it was a pleasant experience . the location to the beach and the pool area was great the room condition was ok ,not bad, but not great. I say that only because this is a waldorf property and they charge waldorf prices and the condition of the rooms are starting to appear worn and tired. The elevator on our end […] of the complex only worked part of the time, and no apologies were offered when asked when this may be corrected. It was not a bad experience but not worth the price that we paid. Read moreGenuine Expedia guest review
Very, very expensive! In addition to the astronomical cost to stay there, you have to pay 25 dollars, plus taxes a day for the "resort" fee. The staff is very unfriendly. If you want to eat or drink anything here, you better rob a bank first. Will not stay again.Genuine Expedia guest review
It was a beautiful locatation, We did not get to check in until 2 hours after the check in time. Over all it was a great place to stay. The staff was great.Genuine Hotels.com guest review
"We enjoyed our relaxation"
Been down to the Conch Republic more than a few times and stayed in various hotels. Decided to spend a little more this time around after attending a wedding in Orlando and we are glad we did. The Reach was just the ticket to a relaxing four days. Room was comfortable and clean and had an ocean view. The beach was clean and the staff was eager to help […] us at all times. Close to Duval Street but far enough away to maintain a quiet retreat should you decide you want slow it down. I would stay again. Read moreGenuine Expedia guest review
"Disappointing with such a big-name "Waldorf" hotel"
The Reach is nothing like the Casa Marina. I suppose you get what you pay for, which isn't little either. I got there at 5pm to check in. I was shocked when i was told my room wasn't ready. What hotel room isn't ready at 5pm. But the other clerk was nice enough to help rearrange some of other bookings to get me a room. It was almost no wait time. HOWEVER, […] there was an old couple sitting in the lobby when asked if they could be helped, they weren't too happy. Turned out they had been waiting since 3:30pm for their room to be available. "What kind of hotel is this?" I questioned (in my head). I was disappointed in the look and the layout of the building. The way going to your room made me feel like i was going to some sorta apartment or condo, not like a vacationing place. Pile of laundry in the corners. Piles of trash and dirty plates on the ground floor in plain sight. Those are some of the bigger turnoffs given its name. But the room is clean. Hardly any view for most rooms, but i heard if you paid extra, you could get one of the few ones with some ocean view. Who knows. I am not staying there again. Next door "Southernmost Hotel/Resort" suits my taste better. Read moreGenuine Hotels.com guest review
"Very nice hotel with great access to the beach"
This was my second stay at this luxurious hotel. My vacation plan was to have a relaxing quiet stay at a nice place with access to the beach. I couldn't have made a better choice. The accommodations were better than I imagined. The only downside was the distance from any of the hot spots and eateries.Genuine Expedia guest review
Expensive but very good.Genuine Hotels.com guest review
"Unbelievable smell in room 444. Smelled of mold."
Employee said maybe rug was cleaned. Sending someone up to clean room. Come back to our room and a dehumidifier was in room that did not work. Finally our room was changed and things were ok after that.Genuine Expedia guest review
"The Wedding That Wasn't"
I booked my stay based on a wedding that was supposed to take place. As things happened, the wedding was canceled, but I kept my reservation. Upon arrival, the hotel staff was very friendly, answering questions about great places to eat, things to do, etc. When I mentioned my situation, I was upgraded to a small suite at no additional cost. I enrolled […] in the Hilton Rewards program, and at checkout I received a $100 resort voucher. The room itself was beautifully appointed. The Nespresso machine was a lovely surprise. I didn't make use of the grounds or pool, but in wandering around they all looked wonderful. The hotel is in a prime spot for viewing the sunset, and is in close proximity to Duval St. (the main drag). There's a bike rental shop across the street, which made life much easier. I would highly recommend staying here if you're going to be in Key West for any length of time. Read moreGenuine Expedia guest review
Disappointed in room....Balcony and our view outside was lovely.--- Two mirrors in bathroom but no mirror in rather small room and no dresser to put clothes in...This was very weird...When either of us was using mirrors in bath ---no way to do hair or makeup in room... Had to wait our turn..... Big money for this kind of room.... Come on now , Waldof […] Astoria ?!!!! Would not return there.. Read moreGenuine Hotels.com guest review
"Very nice place. Great location"
This was our first trip to Key West and we found that being able to bounce between the Reach and the Casa was great added binifit. The room had and awesome view, the food was great. You got to try the smoked Maui Maui dip. Will stay again in the near future.Genuine Expedia guest review
"Nice hotel, good location, okay view."
Staff was friendly, hotel was clean, beach and pool looked nice. The room was expensive and our view had a glimpse of the ocean as well as the parking garage.Genuine Expedia guest review
"Best Hotel in Key West"
It's a great hotel with private beach. Close to Duval Street. A must do if you are visiting Key West.Genuine Hotels.com guest review
Considering its affiliation with Waldorf Astoria I expected more. My husband and I have stayed at some very nice hotels/resorts and were disappointed with the level of service. Upon check-in we revived little to no information on anything, basically gave us our key and sent us on our way. Resort beach was not served be the wait staff so drinks and food […] were not provided even though there was supposed to be service there. The pool and beach staff were not very attentive or aware of the guests. The lunch menu at the only restaurant was very limited so if you're at the beach or pool everyday then you run out of options very quickly. Cleaning service came once in the early morning by 9 am and then never came back until 5-6 pm so basically only when we were occupying the room. So as a result, our room was not cleaned for the first 3 days of our stay. We did notice the service improved as the weekend passed and it appeared a new group of people came in. To top it off, we had laundry done and when they gave us back our clothes, we were missing a newly purchased compression sock. Considering its a pair it was. Little annoying that they would even return it without its pair. We eventually did get the sock back. Overall, the hotel was okay. We old likely not go back. If you are looking for a resort close to the action but not in the heart of the action this is a good area. Read moreGenuine Hotels.com guest review
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