Had an excellent stay. The room was great - clean, well equipped and comfortable. The amenities are great - the private beach is beautiful.Genuine Expedia guest review
We were booked at the reach but got moved to there sister property as they were over booked. Small beach not enough chairs. Wanted to stay at the reach so we could walk to duval st.Genuine Hotels.com guest review
"Many activities offered to do on the beach."
The hotel was perfectly located near Duval St. and southern most point with private beach access and water sports available. It had a pool area next to beach inside the lush tropical courtyard.Genuine Expedia guest review
We've been coming to Key West for 22 years, but have never stayed at The Reach. We were very impressed with everything, and plan to come back,Genuine Expedia guest review
We had a terrific time....staff was great...plenty of onsite activities.Genuine Hotels.com guest review
"Nice vacation spot"
Resort was very nice. Beach was great although seaweed was thick in water and on beach. Resort is pricey with parking and resort fees. Location was perfect. Within walking distance of most places. Will return!Genuine Expedia guest review
We loved this hotel. It is very close to Duvall Street (only one block) but it feels far enough away to be somewhat secluded from the chaos. It was very easy to get around, but at the end of the night, our hotel was a quiet little oasis. The beach and pool are lovely. The rooms are clean and nice. The staff members are excellent!! We will definitely […] stay here again! Read moreGenuine Hotels.com guest review
It took 45 minutes for housekeeping to deliver toothpaste. The room was not made until 5 pm. They were conducting alarm test without informing the guests. Imagine being on vacation and waking up to a fire alarm not one day but two. The water was shut for repairs at night. Basically, although they comped everything, the vacation was ruined. They should […] not be doing repairs and test in the off season without first letting the guests know. It was a nightmare. Read moreGenuine Expedia guest review
"One of the best beach locations in Key West"
The access to the beach from the hotel is awesome. The hotel was fine- we 'upgraded' to a tropical view room. I wouldn't recommend paying the extra money, since the 'tropical view' was just a view of the interior hotel courtyard.Genuine Expedia guest review
Great time. Kids have lots of fun. Relaxing atmosphere.Genuine Expedia guest review
"Weekend in Key West"
I had a good weekend at the Reach in Key West. I was expecting a bit more luxury and nicer rooms since it was a WA hotel, but it was still pretty good. The best of all was teh staff! very friendly and helpful. Gave us great recommendations on places to eat or activities to do. Will definitely stay there again.Genuine Expedia guest review
for the price we pay this hotel it is worth 100 pro night we came at 4 pm room was not ready they give us a suite ocean view we only can see the emergency stairs ,carpet was dirty the bed not confortable at all and the sofa bed we feel the springs in the mattress next day they exchange us to another room worts 2full bed we can not sleep i will never […] come back it is not similir to the others waldorf hotels ,Beach was dirty unfriendly people at beach, restaurant food it is horrible Read moreGenuine Expedia guest review
Hotel condition and service were great; Very nice beach area; Location is a bit of a walk to activities on Duvall; Prices are excessive at bar/restaurant; Would stay there againGenuine Hotels.com guest review
"Lacking as a resort"
This resort has a nice beach location, however the experience was over priced and underwhelming. First, there very few activities at the resort, particularly if you're traveling with children. Everything except the front desk shuts down at 10:00. The property, while featuring a small stretch of private beach, is suffering from deferred maintenance and […] could use some work. The staff contained more than a few employees that were not very helpful, but also a few who went above and beyond. The location is at the opposite end of the key from most coveted activities and dining opportunities, so it will cost you a taxi ride every time you go out because walking in 110 % humidity is overrated. Read moreGenuine Expedia guest review
They charge $25.00 to park car on their property! Rip off! At least they should let their customers know about this extra charge ahead of time. Shower was cold :-( beware...Genuine Hotels.com guest review
My family and I had a great time. We will def be back again.Genuine Expedia guest review
"Great Key West Hotel"
We had a wonderful time here at the Reach. The room was lovely and the hotel service gave us new towels twice a day (big in my book). Everyone who worked here was friendly and although we rented a car, we found we didn't need it. Everything is within walking distance and there are so many fun things to see - great food and super things to do. We were […] there for a week and didn't have a bad day! Read moreGenuine Expedia guest review
The fire alarm went of 4 times after we went to bed the first night. The elevators were not in good working condition. My husband was stuck in the elevator.Genuine Expedia guest review
"Great place to stay!"
I loved every moment of this stay. The staff was not just nice, they were amazing! We enjoyed taking advantage of bike rentals, and the Jet-ski tour around the island. Our room was wonderful! There was a nice pool. The only reason I didn't give it five stars was that the beach was small and full of seaweed, and the elevator was very hot...not air-conditioned. […] I would book this again next time! Read moreGenuine Expedia guest review
"The Reach @ Key West"
We enjoyed everything about our stay at The Reach in Key West! I would definitely recommend this hotel & would stay again if we ever go back to Key West.Genuine Expedia guest review
"Very clean,helpful staff."
The heat and humidity were extreme. The restaurant was excellent but rather expensive. A more familily oriented and affordable on-site eatery would have been nice. The dining rooms decor was a bit risqué. Overall a nice place with an excellent staff.Genuine Expedia guest review
"Long weekend getaway"
We loved the place and the people. Sandi the bartender was great! She was smart, funny and professional. We'll be backGenuine Hotels.com guest review
"We Loved it!"
ThEres so much to do for all ages...next time we will bring our 18yr old n 12 yr old :)Genuine Hotels.com guest review
Nice facility!Genuine Hotels.com guest review
"Nice hotel close to the beach downhill from there"
The hotel's location was wonderful. The Barefoot Billy's staff made the stay for us fun. The front desk staff attentive and pleasant. The security was nice, I know this because after a morning of biking and an hour before having to be some where my husband and I was locked out of our room for at least 45 minutes. The room conditions were not Waldorf […] Astoria properties were very disappointing. (Pictures on request) . The carpet had stains on it the furnishing tattered. The bathroom vanity was wood with chips out of it the bottom chrome rusted. There was dust in corners, smudges on the mirrors and furniture. The TV ( not that we watched it much was small. There were no options but to hang your clothes (6 hangers provided) no draws so lived out of suitcase for three days. One of the elevators was out of service Outside the restaurant looked nice however the canopy that protects visitors from the rain had holes in it so you played musical chairs to find a dry spot. Breakfast was terrible and overpriced. It was my husbands 60th so we did not mind spending the money but it was not worth it. One person making eggs and people complaining about the wait and no other options( could not order from a menu if you wanted). Coffee was good but warm not hot. Staff tried hard. There were extra charges for everything including parking 20-25 daily there were resort charges not told to us by Expedia. The view was beautiful. Read moreGenuine Expedia guest review
NOT AT ALL SATISFIED WITH THE CLEANESS OF THE ROOMGenuine Hotels.com guest review
"Not Waldorf Astoria quality, to much hidden fees."
I stayed two nights. The place was OK, easy to find to drive. The beach and pool was nice location and well-maintained, but because of furious thunderstorms, the seaweeds was here and there. The ballet staff made mistake to break some our staff, but management staff and front staff made sincere reaction and made full price remedy. I booked "suite with […] kitchen", with most far away from the beach and hotel front to take 10 minutes walk. The room is nice but kitchen was useless to enjoy stay - it was impossible to boil water. Parking and resort fee is $50 a day plus your room fee. The restaurant was nice place and food is one of the best seafood ( trust me!) cuisine in the US after my 5 year living, but the service person give me the different bill. I was satisfied with the stay, but they had better to remove their Waldorf Astoria bland from the sign. My bitter rating just reflects from this point. Read moreGenuine Hotels.com guest review
close to beach. nice room. kind of pricey. lots of fees not included in hotel price, whether the services are used or not.Genuine Expedia guest review
"wonderful time at the Reach"
we had a wonderful room at the Reach. balcony view of pool and ocean. Everyone was very nice and helpful. We love to go to Key West although it is very costly. The seafood is outstanding. We will go back for sure just need to save alot of money to go so we can enjoy everything.Genuine Expedia guest review
"Good Resort that has a good location"
We had a very pleasing experience during our stay. The amenities were enjoyable, especially the hammocks and the pier, and best of all the private beach.Genuine Expedia guest review
"Great location right on the beach."
We live in Miami and wanted to take a short break in Key West , also we wanted to stay in an upgraded Hotel. The Hotel staff were very friendly and helpful,the room was very clean and had all the amenities, with a lovely balcony and a great view. We ate in the restaurant and had an absolutely wonderful meal , very fresh and great presentation. We had […] a lovely stay. The only complaint I would have is the day we checked out there was only 1 person attending the front desk.Check out was at 11.00 am and I was was there around 10.45 am along with 3 other guests and we were kept waiting too long. I have worked in Hotels for many years and know that there are certain times that you know will be busy and you schedule staff accordingly, they definitely needed more staff for the front desk during this time. Read moreGenuine Expedia guest review
"Close to everything"
Very nice rooms. Our view was okay there were better view. We will know for next time.Genuine Hotels.com guest review
Everything was awesome. I will definitely will come back again. Loved the experience.Genuine Expedia guest review
"Just another overpriced Hilton"
The brand Waldorf Astoria means NOTHING! Too many Hiltons have been given this brand. They are lousy and overpriced. The staff is condescending and not interested in helping. Housekeeping is hard to come by. The building is a maze of catwalks.Genuine Expedia guest review
"Julie and Kelsies trip"
Room cleaning service was horrendous! They cleaned on the first day and then not again until the day before we left. This is in Key West, the place sits on sand and we are beach folks.Our room was gritty with sand the whole time we were there except when we got back to the room the day before we were leaving. Obviously the cleaning staff got no tip […] . Read moreGenuine Hotels.com guest review
"Thought it would have been nicer"
My family and I spent 4 nights at The Reach during the July 4th week and I have to admit I was a little let down. Everything to include the service and hotel grounds was fine except the room we stayed in which was a king size boutique with ocean view. The view was great, however, the room furniture was horrible and looked runned down with chipped wood […] and mystery stains, something I didnt expect from a hotel with the Waldorf-Astoria name. Read moreGenuine Hotels.com guest review
Very accomodating staff.....location is fantastic...our 3rd visit to the holet, and not our last...would recommend The Reach to everyone. Joey at the front desk was great, helped us make our stay great.Genuine Expedia guest review
Amazing service, great location, great view, all around perfect place!!!! Worth every dime!!!Genuine Hotels.com guest review
"Hotel with private beach"
As a member of the beach club back in the 1990s, the Reach Hotel was never a disappointment for parties, beach and pool use and lunch. While times do change, the hotel still has the laid back feel that I once remembered growing up and visiting. The beach staff were super helpful with launching my own jet ski right off their beach, which made the trip […] that much more enjoyable and hassle free. The service was exceptional, the room was no frills exciting but surely only complimented the entire trip. I would definitely recommend this hotel to others looking for a wonderful weekend in Key West. Read moreGenuine Expedia guest review
Excellent stay. The beach was great. A special shout out to Patrick and Kris who worked so hard to make sure everyone at the pool and beach were taken care of. They were awesome! This hotel is definitely worth the money.Genuine Expedia guest review
"decent hotel downtown"
Nice hotel. I guess I was expecting a little more though. You think "Waldorf Astoria" & expect a little more. The 20$ to park didn't break my bank, but c'mon guys is that really necessary? I expect added amenities for the room's cost & the reputation of the hotel; I didn't expect to be nickel & dimed. Staff were pleasant & courteous. The housekeeping […] was immaculate. Read moreGenuine Expedia guest review
"Key West birthday"
The hotel was great! They gave me early check in, they gave us complimentary chocolate and champagne for our birthday celebration. The wait staff for e beach/pool is slow and parking is expensive considering there is alot of street parking....otherwise no complaints....I would stay again.Genuine Hotels.com guest review
Loved every minute of our stay!Genuine Hotels.com guest review
The location of the hotel is perfect. It's close to one of the main streets with all types of restaurants and shops. The beach was nice, clean and with plenty of room.Genuine Expedia guest review
"Stay pretty good"
Mattress was stiff. Fees for parking and activity will ding ya each day. One mango daiquiri cost 15 bucks on the beach. Strip house is a fine restaurant with a great outside view. Good location for key west.Genuine Expedia guest review
Small roomsGenuine Hotels.com guest review
"Very nice hotel by the beach."
Love this location. It was perfect. It was in the quiet area but at the same time it was close to every where. Love the pool and the services they bring you towels to your chair and they have umbrella available at the beach as well. When we got there it was rainning , the staff had place big umbrella in the clothes for us to use in case the rain continue.Love […] this place and we will come back soon. Read moreGenuine Expedia guest review
Everything was great except the bed. I had crater on my side of the king mattress which made for restless nights. I should have asked for a room change but didn't. I did catch up on sleep in the hammocks on the beach, that was nice.Genuine Hotels.com guest review
"Great location. Friendly staff, hotel needs TLC"
Great location, away from the frat boys, and easy bike ride to all the cool places in Key West.Genuine Expedia guest review
"Not worth the price"
Upon arriving I was thrilled. The hotel has an island feel, and appeared To be very lovely. Our room however was very musty. Everyone smokes, And that made me very sick the entire time, especially the musty room. They Took my daughters white bathing suit and a white shirt i had with their white Towels, to never be found again. The food made me feel […] crappy also . And everything was so expensive, from the room rate to the 18% gratuity Added on everything to the resort fee. The beach view was nice and the employees were Very friendly, almost overly. Would not go back. Read moreGenuine Expedia guest review
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