"Private beach in Key West"
It was the best location in Key West for a beach and quiet accommodations. Easy walk to the Marina and tourist spots. Had bikes for rent and water sports.Genuine Hotels.com guest review
The hotel was very nice. Beautiful beach, nice grounds but the construction right under our room was extremely loud! It didn't let us sleep or relax in the morning. The garbage truck in the morning was very loud as well.Genuine Expedia guest review
Pool area not clean, old drinks with butts , garbage actually floating in pool, tables not wiped from previous guests , not a clean lounge chair to be found.Genuine Expedia guest review
The Reach by far exceeded my expectations. Very attentive staff. Very clean. Beautiful views. Private beach. I will never stay anywhere else, and cannot say enough good things about this place. Excellent pricing and accommodations ! You will NOT be sorry you stayed here!! Will be making this a yearly vacation and will always stay at The Reach !Genuine Expedia guest review
"Great place to stay"
Overall was a great place to stay - room was very clean - the bed and pillows were the best!!! I would sleep in that bed anytime! Only thing that was a bit off is the lack of drawers/storage space in the basic room - big reach in closet but little storage in the bathroom and bedroom for toiletries and folded items. House keeping was great too!!Genuine Hotels.com guest review
It was a nice hotel, but was expansive! Everything was expansive, my family paid $90 for breakfast for 3 in the steak house. Outrageous if you ask me but over all it was a pleasant stay!Genuine Hotels.com guest review
"Nice hotel, but don't stay here if you want peace"
Nice hotel, but don't stay here if you want peace and quiet. They neglected to mention Key West is one of the top 5 weddding destinations....we had window rattling music from receptions playing on the party balconey directly below are room every night. Couldn't even hear the TV in our own room. Room cleaning staff didn't even come one of the days. Food […] at hotel very expensive....all for a mere $350 a night! Beach small but nice. All hotel staff was very nice. Overall a nice place to stay, but don't go for R&R. Read moreGenuine Expedia guest review
BEST OF KEY WEST ACCOMIDATI0NS.Genuine Hotels.com guest review
"Great spot, Great Service, Great Time"
Thoroughly enjoyed our stay. The location was perfect. Ricardo, Kris and Kris took great care of us on the beach. We will be returning.Genuine Hotels.com guest review
"Great beach, courtyard and overall location"
We really enjoyed the location of this resort. We spent our fair share if time on upper Duval street and walked back at night. Great restaurants close by as well a scooter/ bicycle rental shop around the corner. The courtyard/ pool area was beautiful to wake up to in close proximity to the beach. A watersports rental business is located on site as well. […] Other than the price, which was on the high side, this is a great hotel! Read moreGenuine Expedia guest review
"Not up to Waldorf standards"
This hotel was nice and location was good. However, staff was not friendly or helpful. Our room was not ready on time. We were told we would be called when it was. 2 hours later, I followed up with front desk. Apparently, they forgot about us. 1st priority should be to get a waiting guest in their room. Key west is not an easy location to travel to. […] Most people have probably been traveling for a very long time and would like to arrive to a room. Also, the $25 per day resort fee is ridiculous. At The Reach you do not get all the amenities that Casa Marina offers. Read moreGenuine Expedia guest review
"Glad we Reached!"
Absolutely wonderful! The beach setting is fab whether you are a lounger, swimmer, jet skier, or just want to enjoy a cocktail at the ocean's edge. We love the "Reach" all the way from Virginia!Genuine Hotels.com guest review
"Great if you don't stay in room"
For the price, the room was small and dingy... But the service, beach and location was greatGenuine Hotels.com guest review
Absolutely beautiful location right on the ocean. Although our ocean view wasn't quite as great as we were hoping, the room, friendly staff, and great location made up for it. Beautiful pool and beach area, would be very nice for families to enjoy. Nice location in regards to Duval St, we rented a scooter and had no problems getting anywhere we needed […] to go quickly. Highly recommend! Read moreGenuine Hotels.com guest review
"Class Act Hotel"
Very nice hotel, first class staff from desk clerk to pool guys. Only mentioned to the lady at check in that I brought my husband to Fantasy Week for his 75thbirthday and she sent a complementary gift to our room. What a nice surprise. The pool is beautiful and the comps there are really nice too. Food was really good as were the drinks. Being on a […] beach is a plus. Bottled water in your room just one more thoughtful perk. We totally recommend The Reach. Read moreGenuine Hotels.com guest review
"Nice Beach and pool area"
We had a recent 4 night stay and overall it was a pleasant experience . the location to the beach and the pool area was great the room condition was ok ,not bad, but not great. I say that only because this is a waldorf property and they charge waldorf prices and the condition of the rooms are starting to appear worn and tired. The elevator on our end […] of the complex only worked part of the time, and no apologies were offered when asked when this may be corrected. It was not a bad experience but not worth the price that we paid. Read moreGenuine Expedia guest review
Very, very expensive! In addition to the astronomical cost to stay there, you have to pay 25 dollars, plus taxes a day for the "resort" fee. The staff is very unfriendly. If you want to eat or drink anything here, you better rob a bank first. Will not stay again.Genuine Expedia guest review
It was a beautiful locatation, We did not get to check in until 2 hours after the check in time. Over all it was a great place to stay. The staff was great.Genuine Hotels.com guest review
"We enjoyed our relaxation"
Been down to the Conch Republic more than a few times and stayed in various hotels. Decided to spend a little more this time around after attending a wedding in Orlando and we are glad we did. The Reach was just the ticket to a relaxing four days. Room was comfortable and clean and had an ocean view. The beach was clean and the staff was eager to help […] us at all times. Close to Duval Street but far enough away to maintain a quiet retreat should you decide you want slow it down. I would stay again. Read moreGenuine Expedia guest review
"Disappointing with such a big-name "Waldorf" hotel"
The Reach is nothing like the Casa Marina. I suppose you get what you pay for, which isn't little either. I got there at 5pm to check in. I was shocked when i was told my room wasn't ready. What hotel room isn't ready at 5pm. But the other clerk was nice enough to help rearrange some of other bookings to get me a room. It was almost no wait time. HOWEVER, […] there was an old couple sitting in the lobby when asked if they could be helped, they weren't too happy. Turned out they had been waiting since 3:30pm for their room to be available. "What kind of hotel is this?" I questioned (in my head). I was disappointed in the look and the layout of the building. The way going to your room made me feel like i was going to some sorta apartment or condo, not like a vacationing place. Pile of laundry in the corners. Piles of trash and dirty plates on the ground floor in plain sight. Those are some of the bigger turnoffs given its name. But the room is clean. Hardly any view for most rooms, but i heard if you paid extra, you could get one of the few ones with some ocean view. Who knows. I am not staying there again. Next door "Southernmost Hotel/Resort" suits my taste better. Read moreGenuine Hotels.com guest review
"Very nice hotel with great access to the beach"
This was my second stay at this luxurious hotel. My vacation plan was to have a relaxing quiet stay at a nice place with access to the beach. I couldn't have made a better choice. The accommodations were better than I imagined. The only downside was the distance from any of the hot spots and eateries.Genuine Expedia guest review
Expensive but very good.Genuine Hotels.com guest review
"Unbelievable smell in room 444. Smelled of mold."
Employee said maybe rug was cleaned. Sending someone up to clean room. Come back to our room and a dehumidifier was in room that did not work. Finally our room was changed and things were ok after that.Genuine Expedia guest review
"The Wedding That Wasn't"
I booked my stay based on a wedding that was supposed to take place. As things happened, the wedding was canceled, but I kept my reservation. Upon arrival, the hotel staff was very friendly, answering questions about great places to eat, things to do, etc. When I mentioned my situation, I was upgraded to a small suite at no additional cost. I enrolled […] in the Hilton Rewards program, and at checkout I received a $100 resort voucher. The room itself was beautifully appointed. The Nespresso machine was a lovely surprise. I didn't make use of the grounds or pool, but in wandering around they all looked wonderful. The hotel is in a prime spot for viewing the sunset, and is in close proximity to Duval St. (the main drag). There's a bike rental shop across the street, which made life much easier. I would highly recommend staying here if you're going to be in Key West for any length of time. Read moreGenuine Expedia guest review
Disappointed in room....Balcony and our view outside was lovely.--- Two mirrors in bathroom but no mirror in rather small room and no dresser to put clothes in...This was very weird...When either of us was using mirrors in bath ---no way to do hair or makeup in room... Had to wait our turn..... Big money for this kind of room.... Come on now , Waldof […] Astoria ?!!!! Would not return there.. Read moreGenuine Hotels.com guest review
"Very nice place. Great location"
This was our first trip to Key West and we found that being able to bounce between the Reach and the Casa was great added binifit. The room had and awesome view, the food was great. You got to try the smoked Maui Maui dip. Will stay again in the near future.Genuine Expedia guest review
"Nice hotel, good location, okay view."
Staff was friendly, hotel was clean, beach and pool looked nice. The room was expensive and our view had a glimpse of the ocean as well as the parking garage.Genuine Expedia guest review
"Best Hotel in Key West"
It's a great hotel with private beach. Close to Duval Street. A must do if you are visiting Key West.Genuine Hotels.com guest review
Considering its affiliation with Waldorf Astoria I expected more. My husband and I have stayed at some very nice hotels/resorts and were disappointed with the level of service. Upon check-in we revived little to no information on anything, basically gave us our key and sent us on our way. Resort beach was not served be the wait staff so drinks and food […] were not provided even though there was supposed to be service there. The pool and beach staff were not very attentive or aware of the guests. The lunch menu at the only restaurant was very limited so if you're at the beach or pool everyday then you run out of options very quickly. Cleaning service came once in the early morning by 9 am and then never came back until 5-6 pm so basically only when we were occupying the room. So as a result, our room was not cleaned for the first 3 days of our stay. We did notice the service improved as the weekend passed and it appeared a new group of people came in. To top it off, we had laundry done and when they gave us back our clothes, we were missing a newly purchased compression sock. Considering its a pair it was. Little annoying that they would even return it without its pair. We eventually did get the sock back. Overall, the hotel was okay. We old likely not go back. If you are looking for a resort close to the action but not in the heart of the action this is a good area. Read moreGenuine Hotels.com guest review
Had an excellent stay. The room was great - clean, well equipped and comfortable. The amenities are great - the private beach is beautiful.Genuine Expedia guest review
We were booked at the reach but got moved to there sister property as they were over booked. Small beach not enough chairs. Wanted to stay at the reach so we could walk to duval st.Genuine Hotels.com guest review
"Many activities offered to do on the beach."
The hotel was perfectly located near Duval St. and southern most point with private beach access and water sports available. It had a pool area next to beach inside the lush tropical courtyard.Genuine Expedia guest review
We've been coming to Key West for 22 years, but have never stayed at The Reach. We were very impressed with everything, and plan to come back,Genuine Expedia guest review
We had a terrific time....staff was great...plenty of onsite activities.Genuine Hotels.com guest review
"Nice vacation spot"
Resort was very nice. Beach was great although seaweed was thick in water and on beach. Resort is pricey with parking and resort fees. Location was perfect. Within walking distance of most places. Will return!Genuine Expedia guest review
We loved this hotel. It is very close to Duvall Street (only one block) but it feels far enough away to be somewhat secluded from the chaos. It was very easy to get around, but at the end of the night, our hotel was a quiet little oasis. The beach and pool are lovely. The rooms are clean and nice. The staff members are excellent!! We will definitely […] stay here again! Read moreGenuine Hotels.com guest review
It took 45 minutes for housekeeping to deliver toothpaste. The room was not made until 5 pm. They were conducting alarm test without informing the guests. Imagine being on vacation and waking up to a fire alarm not one day but two. The water was shut for repairs at night. Basically, although they comped everything, the vacation was ruined. They should […] not be doing repairs and test in the off season without first letting the guests know. It was a nightmare. Read moreGenuine Expedia guest review
"One of the best beach locations in Key West"
The access to the beach from the hotel is awesome. The hotel was fine- we 'upgraded' to a tropical view room. I wouldn't recommend paying the extra money, since the 'tropical view' was just a view of the interior hotel courtyard.Genuine Expedia guest review
Great time. Kids have lots of fun. Relaxing atmosphere.Genuine Expedia guest review
"Weekend in Key West"
I had a good weekend at the Reach in Key West. I was expecting a bit more luxury and nicer rooms since it was a WA hotel, but it was still pretty good. The best of all was teh staff! very friendly and helpful. Gave us great recommendations on places to eat or activities to do. Will definitely stay there again.Genuine Expedia guest review
for the price we pay this hotel it is worth 100 pro night we came at 4 pm room was not ready they give us a suite ocean view we only can see the emergency stairs ,carpet was dirty the bed not confortable at all and the sofa bed we feel the springs in the mattress next day they exchange us to another room worts 2full bed we can not sleep i will never […] come back it is not similir to the others waldorf hotels ,Beach was dirty unfriendly people at beach, restaurant food it is horrible Read moreGenuine Expedia guest review
Hotel condition and service were great; Very nice beach area; Location is a bit of a walk to activities on Duvall; Prices are excessive at bar/restaurant; Would stay there againGenuine Hotels.com guest review
"Lacking as a resort"
This resort has a nice beach location, however the experience was over priced and underwhelming. First, there very few activities at the resort, particularly if you're traveling with children. Everything except the front desk shuts down at 10:00. The property, while featuring a small stretch of private beach, is suffering from deferred maintenance and […] could use some work. The staff contained more than a few employees that were not very helpful, but also a few who went above and beyond. The location is at the opposite end of the key from most coveted activities and dining opportunities, so it will cost you a taxi ride every time you go out because walking in 110 % humidity is overrated. Read moreGenuine Expedia guest review
They charge $25.00 to park car on their property! Rip off! At least they should let their customers know about this extra charge ahead of time. Shower was cold :-( beware...Genuine Hotels.com guest review
My family and I had a great time. We will def be back again.Genuine Expedia guest review
"Great Key West Hotel"
We had a wonderful time here at the Reach. The room was lovely and the hotel service gave us new towels twice a day (big in my book). Everyone who worked here was friendly and although we rented a car, we found we didn't need it. Everything is within walking distance and there are so many fun things to see - great food and super things to do. We were […] there for a week and didn't have a bad day! Read moreGenuine Expedia guest review
The fire alarm went of 4 times after we went to bed the first night. The elevators were not in good working condition. My husband was stuck in the elevator.Genuine Expedia guest review
"Great place to stay!"
I loved every moment of this stay. The staff was not just nice, they were amazing! We enjoyed taking advantage of bike rentals, and the Jet-ski tour around the island. Our room was wonderful! There was a nice pool. The only reason I didn't give it five stars was that the beach was small and full of seaweed, and the elevator was very hot...not air-conditioned. […] I would book this again next time! Read moreGenuine Expedia guest review
"The Reach @ Key West"
We enjoyed everything about our stay at The Reach in Key West! I would definitely recommend this hotel & would stay again if we ever go back to Key West.Genuine Expedia guest review
"Very clean,helpful staff."
The heat and humidity were extreme. The restaurant was excellent but rather expensive. A more familily oriented and affordable on-site eatery would have been nice. The dining rooms decor was a bit risqué. Overall a nice place with an excellent staff.Genuine Expedia guest review
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