"Great place to stay"
Best location, on the beach, 5 minutes walk from the main street, free wifi, big rooms, beautiful and clean. Loved it!Genuine Expedia guest review
"Nice resort, but there were just a few things..."
We went for one week in June. It was our first time in Key West. All in all, the resort was very nice and we had a very nice stay there. Unfortunately, we got there a little early and our room wasn't ready, so we left our luggage with the front desk and they said they would call when the room was ready (we left our mobile number). No one ever called, […] and our luggage didn't make it to the room. Even after we called to inquire of its whereabouts, it took a while for it to arrive. The resort comped us our resort fee for the trouble, which was very professional. The facilities were nice, not great. I definitely felt like it was the "sister" resort to a much better one. Even their in-room literature mentioned the Casa Marina and its shops and restaurants, without much emphasis on their own...probably because there's not a whole bunch there. My biggest gripe was that there aren't enough chairs and umbrellas around the pool to accommodate all the guests. The beaches in Key West are nothing to write home about, so a resort really needs a nice pool. This one was meh. I also felt like the staff that cleaned the rooms was very frugal with the supplies. They skimped on the coffee when they noticed we were drinking the caffeinated kind, they never gave us another little bottle of conditioner after the first finished. Nothing major...just a series of little things. Read moreGenuine Expedia guest review
"Key West Beach Time"
The Reach Hotel is amazing. This hotel is normally out of my price range, but I was using some Hotel.com credits which brought this hotel within my budget range. We had a ocean front room and the view was breathtaking. My sister and I loved being able to walk to the sites and stores on Duvall.Genuine Hotels.com guest review
The hotel ended up being $300.00 per night, with that we were disappointed that the room had no drawers or dresser to put our clothes away and the closet had 4 hangers. It only had a 24 inch flat screen tv and the elevators were so hot it seemed like you were in the core of an overheated nuculear reactor meltdown. So hot that we took the steps to the […] 3rd floor 99% of the time. Lastly the shower pressure was horrible. Other than that the staff and hotel were great, just not up to our expectations for the price paid. Read moreGenuine Hotels.com guest review
Although the hotel was nice, rooms clean and comfortable, and the staff was nice ..... for the price that was being paid would have thought some sort of continental breakfast could have been provided. Seemed we were "nickled and dimed" for everything.Genuine Hotels.com guest review
The hotel was great and my room was larger than I expected. The staff was very friendly and always ready to help. Loved my time here.Genuine Expedia guest review
"Close to ocean, private beach"
This was our first trip to Key West and we picked The Reach as our accommodations. We were very happy. The hotel was nice, it's location was ideal. It was a block from the south end of Duvall st and another block or so from the southernmost point. This end of the island is less crowded then the north side. The private beach was not crowded and we jet […] skied right from our hotel. Overall this is nice place. I would recommend it. Read moreGenuine Expedia guest review
"Good location but very expensive."
It is too expensive comparing what you get. the beach is not good.Genuine Expedia guest review
"Nice hotel with beach access"
Good breakfast, but expensive. Good beach service, and a nice workout room . The staff was very nice.Genuine Expedia guest review
Hotel and location were great. Room was clean and beds were comfy. Balcony was nice. Great view. Lobby staff were friendly and helpful. Rent their bikes!!Genuine Expedia guest review
"Nice Place Not as Outstanding As You Expect"
We didn't actually select this hotel. We did a mystery hotel deal and happened to get the Reach. After reading reviews I was pretty worried. When we arrived we had the option to self park for $20 a day or valet for $30 a day. We chose the self parking and it was fine. The guy at the front desk was a bit stand offish and somehow there was a mix-up between […] Expedia and the Reach and we ended up getting one king size bed for 2 adults and 2 kids. The hotel was completely sold out but they managed to find a "suite" for us. The suite consisted of one king bed and a pull out sofa. The first room actually was much nicer but way too small for us. The grounds were nice and the staff by the pool were very helpful. Location was fantastic. Easy walks to the southernmost point and Duval St. Overall the hotel looked a little beat up. Paint chipping, things like that. I understand it probably takes a beating from the salt water but being a Waldorff Astoria hotel we expected more. It wasn't a terrible stay but I would probably stay somewhere else next time. Read moreGenuine Expedia guest review
"Great Stay with minor issues"
We booked this Hotel to relax a few days at the beach. Everything was as advertised apart from the fact that the outside deck of the restaurant / bar was closed for renovation. The room and amenities were really nice, since I am working in the luxury hospitality industry I think I should know. Where some people might have an issue with is that there […] is no hose with a shower head, it is fixed (pretty standard in the US). As well it would be good to have a possibility to hang wet bathing suites on the balcony, which is not the case except using the chairs and reeling of the balcony. Wireless works without an issue (3 ipads / 2 laptops). Breakfast was really great, good selection and quality, some people might say it is pricey (80 USD / 3 person w TIP) I would say it is worth the money. Else there is the need for some maintenance, some areas are looking worn, but we liked it a lot!!! Service at the pool was really good and friendly as well. There is a lot of sea grass at the beach and in the water, but you can hardly blame the hotel for this and I think this as well depends on time of year (we were end of April) and weather conditions during / prior your stay. It is perfectly possible to navigate around them and the beach was always clean in the morning. Location is unbeatable it is a good walk (20 min) to the nightlife, bicycle cab is 30 US (2014) to or from the end of Duval St., not sure about the cab We would come back at any time. Read moreGenuine Hotels.com guest review
"Relaxing with the ocean out my window"
the hotel is located in a great location. the room was spacious with a great balcony to sit and enjoy a beer and watch the ocean. the bathroom was awesome, nice big shower and great tub to soak in. there is room to eat in or sit and enjoy your company. I loved it.Genuine Expedia guest review
"Problems no discount"
Wonderful resort with a beautiful view, but paid full price and all resort fees even though their was machine noise from renovation right at the beach, out of use elevator by room, wedding, and reception taking up the services for the guests.Genuine Expedia guest review
"Great resort and on the beach."
The resort was great. Staff is fantastic, food is good, ocean view and beach is great. We loved everything except housekeeping. Our room was not vacuumed, sheets were not changed and bathroom counter was not cleaned all week. It is a short walk to southern most point and also the beginning of Duval street. We are planning another trip to Key West and […] would love to stay to stay at The Reach again but wonder if the room cleaning will be any better. Read moreGenuine Expedia guest review
"The Reach, Key West"
Family friendly. The only problem is that my wife and I do not have kids. The service was very disappointing. This is my second time at Key West. I would recommend the Southern Most Hotel on the Beach. I expected more out of a Hilton property. Balcony was very small with no privacy.Genuine Expedia guest review
The Hotel is wonderful and the staff is very helpful!!! Great Hotel!!!Genuine Expedia guest review
"Get a new Manager"
The location of the hotel of the is excellent. The property is kept up ok. The beach is poorly maintained, there is more sea weed than sand. The parking garage has broken lounge chairs and other junk. Some stored in handicapped spaces. The day front desk staff and manager are horrible. They made a huge mess with our debit card and even tried to double […] charge us. They lost the authorization they obtained at check in. I tried to fix this the day prior to checkout with a manager named Cindy. This lady is beyond rude and disrespectful. If she treats guests like she treated me, I would hate to see how she treats the staff. Since she refused to understand the issue with the card, checkout the next day was almost a two hour process with the front desk and my bank on the phone. My bank thought they were pretty incompetent as well. While this was going on, the "manager" Cindy came to the front desk. She loudly told us to "step aside" so she could take care of the people waiting to check in. Very embarrassing. We originally thought we were going to be in Key West for two nights, but something came up and needed to stay two more nights. It was not going to be at The Reach for sure. We went to nearby hotels to check availability, turns out The Reach has quite a reputation for their rudeness with other hotels as well. Read moreGenuine Hotels.com guest review
"The Reach - Overall Review"
Overall the hotel was in a nice location, located on a gorgeous beach, and was very well-kept. I was hesitant to book because of the reviews that I read previously but decided to go ahead and do it since it had the "Waldorf Astoria" name tied to it. Needless to say, the reviews were somewhat accurate. The concierge and front-desk staff were extremely […] friendly, everyone outside of that was borderline terrible. I question the term "terrible" but have no other way to explain it; they were rude, not helpful, did not greet you, and quite frankly they all looked like they hated their job. I feel that if they could get their staff under control, it would be a lot better and would be almost perfect - until that point, I would advise staying somewhere else. Read moreGenuine Hotels.com guest review
Disappointed. I've stayed here before and really liked it, but this trip was different. When we arrived at the hotel, they put us in a corner room, which was half the size of the other rooms. When asked if they had a different room, we were then moved to a much nicer room that was the same price. It was midnight when we checked in, and the hotel was […] not full. They should have put us in the nicer room to begin with so we did not have to go through the hassel of changing rooms. It made me think they do this to anyone who books through hotels.com. Then there is the resort fee. Yes, hotels.com warned me about it when we booked. The resort fee is for towel service at the pool, a free sample drink, and popsicles, none of which was offered to us when we were down at the pool area. It also covered the one pool table, and the two hammocks. It seems the hotel has gotten a bit greedy. We also came back to the room at 5:00PM one day to find that we had not had any maid service. Other then that, the concierge service was on their game and very helpful, and the hotel is beautiful. Not sure I would go back there again. Read moreGenuine Hotels.com guest review
"An Amazing stay!"
The location on the beach, the view, the grounds, and the room was beautiful! Walking distances to anywhere and everywhere you wanted to go!Genuine Expedia guest review
The room was nice but small. My husband and I didnt like the pillows at all and hard time sleeping. The people were extremly nice and went out of there way for us at all times. It was a high price hotel for us and loved location.Genuine Expedia guest review
The Reach is a lovely place. Nice beach. Plenty of amenities and nice that you can use the Casa Marina amenities as well. The in-house restaurant was a bit pricey on their 'special' drink of the day. For the rates you pay... the mattress could be a bit better. Overall very satisfied with the hotel.Genuine Hotels.com guest review
Enjoyed the ocean view, pool and beach. Staff was very helpful and knowledgeable. They were attentive but not "overwhelming." Will definitely visit again!Genuine Hotels.com guest review
Nice clean rooms. Service at bar needs more attention...twice recieved wrong drink. Good location. However, pricing needs to be re-considered.Genuine Hotels.com guest review
"Quiet, few frills"
The hotel is in a quiet location. It is unassuming with a spartan lobby. Although there is a restaurant on the premises, it does not have a following. The bar and pool- side food service seems to be the main feature of the restaurant. The rooms are plain with small balconies. Parking is expensive, so guests would be wise to take taxi service instead […] of renting a car. Also there is an added resort fee to the room rate, but few resort activities. Read moreGenuine Expedia guest review
Had a great stay hotel was clean , room was nice and the staff was great .Genuine Expedia guest review
"Excellent stay as usual"
My wife and I have stayed here for many years now. Staff is great and resort is really nice. We try to go to Key West twice per year and stay here every time. Only downfall I can see is that the resort offers no saving incentives for return customers. Most resorts we use track customer usage and offer some type savings for customers who continue to […] use their poperties. Read moreGenuine Expedia guest review
We thoroughly enjoyed our stay at The Reach. Will definitely stay again!Genuine Hotels.com guest review
"Great place to stay!"
Really nice room and great location. The staff by the pool and beach were very accommodating as well.Genuine Expedia guest review
"Private Beach, close to town"
We love the hotel. Walking distance to everything. Wish we had more time to stay at the hotel. Nice Retreat. Restaurant was excellent.Genuine Expedia guest review
"One the beach in Key West"
Thought hotel was nice and on the beach for the price was really nice. Restaurant overlooks water. Really niceGenuine Hotels.com guest review
"We loved the place!"
There was one room service waiter who was very abrupt. We had asked for some specific things when we placed our order and they did not come. When we asked him to get them he developed an poor attitude. There was a small incident on our last night there. The room next to ours was occupied with 4 teenage girls who were up all night playing their music […] loud and screming. These are the only complaints for the week, otherwise it was a great time. Read moreGenuine Expedia guest review
"Amazing place to stay!"
We had the most phenomenal time at this property and will definitely be back. I loved the touches like the noon drinks, frozen treats in the afternoon and it was fun to walk over to the Casa Marina property as well. The staff is very accommodating and helpful if you want information about the area.Genuine Hotels.com guest review
"Old noisy Hotel"
Unfriendly staff and not comparable to normal Waldorf Astoria standards . Rooms are small and hotel is noisy . Hotel needs refurbishment!!! The only nice thing is the private beach.Genuine Expedia guest review
"A "Waldorf Astoria Resort"....seriously??"
Let's start with the good. The Reach is in a great location, at the quiet end of Duval, and opens onto the beach. Oh, and there's a Nespresso coffee-maker in the room - which actually makes good coffee, if you can find an electrical socket that works. But to call this a "Waldorf Astoria Resort" is like trying to pass off a 1985 Chevy as a 2014 Mercedes. […] Nothing wrong with a used Chevy - if that's what you wanted to buy. But from the unfriendly, perfunctory service at check-in to the scuffed furnishings and mouldy carpets, nothing about this place is worthy of the Waldorf Astoria label. In fact, it's a gross misrepresentation. If you want a mid-range family resort and don't mind rust on the elevator doors or shabby, run-down public areas, then this is the place for you. But if you are looking for an exclusive, upmarket resort, then go somewhere else. Read moreGenuine Hotels.com guest review
early wake up call with hotel did not work. carpet was dirty. restaurant was ok, breakfast buffet good. location lovely. Broken elevator throughout stay meant a 10 minute walk to other elevator. They fixed it briefly but was already out of service again before we could use it.Genuine Hotels.com guest review
"Good hotel but some negetives"
This hotel, along with the companion resort, Casa Marina, occupy some of the best beach front in Key West. You get the use of both resorts when you stay at one of them. It is easy to walk to the center of town and has a lovely location. The hotel is expensive but the rooms are small and have no drawer space which is difficult when you stay for a long […] period (we stayed for a week), and the view from the small balcony is rather dull. The restaurant and bar are nice enough but so dark and you hardly know that you are in the subtropics. A rather quiet resort but nightlife is not far away. Read moreGenuine Hotels.com guest review
It was lovely BUT, if you haven't been to Key West and are thinking this is a "resort" or "high end hotel" I think you'll be disappointed. The food is average at best. The beachside service is poor and slow. The private beach is one of few in Key West, but it isn't combed and Key West turns out to be not much of a "beach town". It is an enjoyable […] place to lay in a lounge chair if that is what you want to do. This isn't intended to be a poor review - it just didn't meet my expectation of a posh place to spend a relaxing vacation. Read moreGenuine Expedia guest review
"Nice hotel,nice beach, thought small."
We enjoyed our stay at the reach. the room was clean and comfortable. Beach and pool area was nice but you could not walk on beach as it is small. It is close to Duval street and many things to do.Genuine Expedia guest review
"Nice hotel in the southermost point of Key West"
The hotel is very nice, the rooms are comfortable. Great pool service. Breakfast is modest but very expensive. The new restaurant is intersting but for families with kids is strange because of the photos on the walls. Anyway, great hotel, nice rooms, polite service. Near the Duval street but far away from the loud Mallory square.Genuine Expedia guest review
"The rooms are nice but....."
I must say that we were really looking forward to staying at this property but the experience left us a bit unsure. The biggest issue is that of value for your money especially considering that the "resort fee" and parking increased our initial booking price by 25%. What is it with these resort fees, this place didn't offer anything above and beyond […] what the other 7 properties we stayed at on this trip offered. Maybe it was the beach? The room was nice but it was very small and the fitness centre was decent. Although the room is decent the first one we got was next to some sorts of industrial sized exhaust fan, when getting to my room I thought I was going to go death. The lobby was very small and unwelcoming, the beach was overrun with some kind of sea-doo business that made a lot of noise, blocked the view and was a nuisance overall, felt like we were on public beach. One other redeeming feature is that it's within walking distance to all the action. To be honest though don't think we would stay at this property again considering the cost. Most of the hotels we previously stayed at within this price range were significantly better. Read moreGenuine Hotels.com guest review
"Front desk staff"
Less then friendlyGenuine Hotels.com guest review
"Good, but not great."
This hotel has potential, but could use some sprucing up, especially given the rate. It's in a great location - close enough to Duvall street to make it an easy walk to bars/restaurants, but far enough away to be quiet. The small beach was nice, and uncommon in KW. The rooms are not all alike, but the two we had were spacious and comfortable. Our only […] complaint was the furniture was worn and sofas were stained, and that the housekeeping staff didn't do a great job cleaning each day. Floors were still sandy after they cleaned, left dirty dishes in the sink, etc. The rest of the staff (front desk, bell, beach, restaurant) were great. I'd stay here again, but will be very specific on my requested rooms. Not all "ocean views" are the same... Read moreGenuine Hotels.com guest review
"Terrific Location & Service"
We booked this room months in advance for our friends' destination wedding. Everything was exactly as we had been told and expected - the hotel was close to everything - walking was a definite option to all the happenings in Key West. Our room was top condition and we even had a splendid view of the grounds and the ocean! We will definitely book this […] hotel again! Read moreGenuine Hotels.com guest review
"Stylish hotel close to the ocean and Duval St"
We had a romantic getaway at the Reach. We stayed just for two days in December 2013 and it was a very satisfying experience. Our room was upgraded right away after check-in because we just asked for a room without the noise of a/c outside the room, as we usually turn the a/c off while staying inside - thank you so much, Jenn! You totally made our day. […] Instead of the room with the garden view we got much bigger room with the courtyard and ocean view and the only sound outside was the ocean)) Read moreGenuine Expedia guest review
Getting them to clean the room everyday was like pulling teeth. The staff did not care. Restaurent on site is atrocious. Definitely not 4 star or worth the money.Genuine Expedia guest review
Situated in a pleasant, quieter corner of the key, The Reach has as its best feature a nice private beach & pool area with solid service for lounging guests. However, the hotel loses points on missing some basics here and there, and (possibly temporary) fit-and-finish details. Our room was fairly comfortable though lacking sufficient storage (e.g […] drawers). A/C was rather loud but not terribly distracting. Bed was a bit springy. Bath was good, sufficiently equipped and roomy though not huge. Nice balcony with partial water view. The main "miss" for the room was cleaning service. We left for the day - for about 8 hours, without leaving the "do not disturb" sign up. Room was not made. We left again, and I asked that it be made before our return at around 7. Went to dinner, returned, room still not made. Called for towels. No one came promptly. I ultimately went down to collect towels myself. Not a killer flaw but one expects this level of basic service to be consistently delivered. Rooms are along partially enclosed hallways, which are a bit worn. Maintenance on the hall at our room, and on building exterior was happening during out stay, and lucky for us we were out and about at 9 - because that's when the noise started happening. Not good if someone wanted to sleep in. We used the gym daily, and while it was well-equipped, two of three stationary bikes had malfunctioning LCD displays. Otherwise it worked as a decent substitute. Staff was friendly, particularly folks handling pool & beach-side. Read moreGenuine Hotels.com guest review
"Nice middle of the road hotel"
We stayed for just a night in a standard room (two beds). The room looked over used with worn carpet and a wet bar that had seen better days. But the beds were nice and the bathroom had a good modern look. Plus the room was clean. I would think the hotel would refresh the rooms before high season. The hotel is on the water and most of the one bedrooms […] are facing it. It's a block off the Main Street on the side where you have the least party goers. So it is a bit pricy for what you get. Casa Marina might be the better of the two. Read moreGenuine Hotels.com guest review
We were very happy with the hotel, grounds, beach and facilities. The restaurant was very good and the staff was top notch. This would be a great place if you never leave the grounds. This end of town has a quite a few "people of leisure" hanging around on the streets and it was a little sketchy feeling wheeling my 2 yr old around. It is also on the […] not so much end of Duval street. This advantage is that t it is nice and quiet aside from the occasional toss-pot. I would stay here again given a good $ deal. Suggestions: roll in the daily parking fees to the cost of the stay. Perhaps use a drive and stay package for packing and who does not use the pool and resort facilities? If everyone is getting charged for it, just roll it in. Extras are annoying. Also, the wireless did not work in my 3rd floor room. These are minor issues, this is a top tier pick for Key West. We recommend. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )