Had several lights out. Left note for maid. Never fixed.Genuine Expedia guest review
"Excellent... but review the room bill carefully."
The good: The staff is first rate, the location is ideal, the grounds are well kept and the room meets or exceeds all 3 star criteria (this is not the Waldorf Astoria New York, but more like its budget-friendly cousin so set your expectations accordingly). Hotel parking is pricey (this is a must in this part of Key West, don't bother trying to park […] elsewhere), but the room-service dining menu is an excellent bargain given the quality of the offering. It's within walking distance to Duvall St and most historical attractions, so you may never need to drive. The sunset/sunrise from the beach-front gazebo is very nice. A great place for couples (probably not so much for families). The bad: Examine your bill closely and inquire about any "mystery charges". Beyond resort fees, taxes and services we were charged for some things that had no description on the bill and were never fully explained to us. We were told that they would be removed from the final bill (similar to a room deposit), but they were not. They corrected this for us over the phone, but had we not been watching we'd have missed it. Overall, The Reach is probably the best deal in this part of Key West for couples or small groups given all that's offered for the price. We will definitely be back. Read moreGenuine Expedia guest review
"Horrible service needs renovations"
Terrible in many ways . The staff super lost no help...The hotel needs to be renovated. The $ 25 parking & resort fee of $ 30 ridiculous. Told management that was not happy she said there is nothing She could do.Genuine Expedia guest review
"Great Hotel, Perfect Location"
We loved the hotel, great service BUT the pool was a little dirty.....Genuine Hotels.com guest review
"Funky smell towels & Robe"
Everything would have been perfect except that our robes and towels smells like someone else's armpits, I didn't bother to complain. But it would be great if they would review the process their laundry department has put in place and certainly needs update,a clean fresh smelling sheets would really compliment A Waldorf experience. Also an updated hallways […] , not concrete. Overall service is excellent. Will still consider coming back to The Reach. Read moreGenuine Hotels.com guest review
Amazing experience all together . Great hotel the hotel staff was amazing, defenetly recomend the placeGenuine Expedia guest review
"The concierge expertly helped everyone efficiently"
This is a "come back to" place. It has all the amenities anyone would want.Genuine Expedia guest review
In Key West for one night and chose this hotel for the location. Right on the beach. Beach was good! Took advantage of the on site jet ski islands tour and it was a blast. I was disappointed however when I ordered in pizza after a long day and the hotel desk would not allow them up to my room. They wanted me to come down to the lobby in my pjs to meet […] the delivery driver. They said this is a company policy at hilton properties nation wide. Overall a good stay and nice property. Read moreGenuine Hotels.com guest review
"This hotel is the best by far"
ThGenuine Hotels.com guest review
To slow WiFiGenuine Hotels.com guest review
"Reach at Key West"
Over priced for what they are. More rooms without a view than with. To far from the fun part of Duval Street. Would not stay here again.Genuine Hotels.com guest review
"Great Relaxing Resort"
Our stay was very relaxing and enjoyable. We were treated very well. Evryone was attentive and helpful. The resort is beautiful and located in a great spot, walking distsnce to Duval Street. The ocean is just out the back door, it's amazing. Loved our stay!!!!!Genuine Hotels.com guest review
This hotel is far from being a Wldorf Astoria, having said that I enjoyed my stay. The staff are very nice and accommodating, our room was clean and kept up. I would recomend this hotel, but do not come here if you are expecting Waldorf Astorea Standards.Genuine Expedia guest review
The staff is absolutely the best! The room was great for our family of four, everyone was nice and accommodating, will definitely be back!Genuine Expedia guest review
"Beautiful resort and beach"
The resort is beautiful. Staff is friendly and eager to help - especially the reservations manager Jenny and Lucy, the bartender at The Strip House. The hotel is just a couple blocks from the southernmost point and just off all the action on Duval Street. I would definitely stay here again.Genuine Hotels.com guest review
"Don't go there!"
Worst experience in key west ever!Genuine Hotels.com guest review
"Great hotel, friendly staff!"
At first we were worried about the hotel because we didn't know what to expect. We were pleasantly surprised with our stay. The room was very nice, clean, and up to date. The staff was very friendly and helpful. We would definitely recommend this hotel to anyone. Drink prices are a little pricy but very good!Genuine Expedia guest review
"Heaven in the Keys"
comfortable, clean and awesome!Genuine Hotels.com guest review
Eating at the hotel was too expensive. Breakfast buffet was $33 per person. Lunch and dinner we ate outside. Everything else was great. Clean room and in excellent condition. Also had a great resourt with a large pool and a nice beachGenuine Expedia guest review
Love the frozen towels, popsicles, and cucumber slices provided by the pool/beach staff on hot summer days.Genuine Hotels.com guest review
"Most Souther point in key west"
Excellent hotel friendly personal stunning views aquatics sport available near to DuvalGenuine Expedia guest review
I thought a Waldorf Astoria hotel room would be pristine. The carpets were dirty almost black. The AC was so loud it was hard to sleep and when the AC was off the fridge was louder. Overall I would not stay in that particular room. However the actual hotel property was stunning. Great location and very well maintained.Genuine Hotels.com guest review
The staff made us feel welcome and glad we choose the hotel. We loved the gifts and will come back again.Genuine Expedia guest review
Older hotel. Good room. Great views. Clean. Great service. Have to pay for parking in their garage which considering the rate we felt should be included in the rate.Genuine Hotels.com guest review
"right on the beach"
We loved staying there. The staff was very helpful and friendly.Pricey, but worth it. No elevator in parking garage. Have to go through lobby or take the stairs.Ask for ocean front view if you want to see the ocean. Near Duval Street, about one mile to the end of Duval. It's a lot of walking.I can not wait to go back and relax and be pampered. Thank […] you. See you soon. Read moreGenuine Hotels.com guest review
Loved our room. The staff was s excellent. Would go back in second. Of we ever return to key west.Genuine Expedia guest review
Lobby does not reflect the quality of the rooms. Its the first impression after all.Genuine Expedia guest review
"close to Duval and southernmost area"
Great location - only complaint is that the king bed was VERY uncomfortable.Genuine Hotels.com guest review
My husband I enjoyed our one night stay at this beautiful hotel. It was a wonderful night -- good beds, good food, great service.Genuine Hotels.com guest review
"Nice , clean the staff was very helpful..."
Our first time to Key West n we chose this hotel due to the great reviews .. The reviews were right on excellent hotel staff was very friendly n helpful...Genuine Expedia guest review
Rooms were clean and comfortable. My only compliant would be the shower the head needed to be cleaned or changed as the streams converged into one. The beach, staff, view and food were great. I do offer a warning about the breakfast buffet, it's pricey - you'd be better off down the street a bit. But you're paying for the view.Genuine Expedia guest review
waste of money. people were rude. to expensive. 60 dollars for breakfast for two people. the water is dirty. room was dirty. had to switch it twice. you get charged 25 a day plus tax for using stuff at the hotel even if you do NOT use it. I will never go back again !!!Genuine Expedia guest review
"Can't wait to go back"
The Reach Resort in Key West is awesome! Right on the beach, nice pool area and the rooms are really comfortable, spacious, clean, and all have balconies. Very relaxing place, within walking/biking distance to the main part of KW, but just far enough away that you are not bothered by crowds. The only two negatives about our trip were that 1) part of […] the hotel was under construction, so that was noisy, and 2) you feel a bit nickel-and-dimed after paying a resort fee and you are still asked to pay an additional amount of $$ to lay on a double chaise lounge chair. But these two things would not keep me away from staying again, I can't wait to escape to the Reach again next winter! Read moreGenuine Hotels.com guest review
We spent 4 nights in Key West. We had a studio suite with a partial ocean view. We are both in our 30's and like to have a good time, but definitely enjoy the ability to read a book when we want to as well. :) The room was very spacious (12 ft. ceilings and a double wide balcony) and full of little amenities. The service was generally very good when […] you asked for assistance however, for a resort there was a generally lack of anticipating needs. If you want drinks at the pool or towels for the beach, you have to work to get them as our guys each day were a touch distracted, busy elsewhere, or just not around. The folks at the front desk were great though. HK seemed a bit slow - we came home from a full day out around 3:30pm and they hadn't cleaned our room yet. We left around 10am. Once we left a note asking them for extra regular coffee instead of decaf and were disappointed to find the same set up from the day before. The property is lovely though with a bocce court and lots of hammocks on the beach. It's a fair walk to most things, but we walk everywhere anyway and didn't mind exploring the island on foot (the hotel has their own bike rental for $15 a day in the parking garage). The price for the amenities, the size of the room, etc. wasn't bad. Note that parking is an extra $20 per day but parking on the street (which is totally possible) will cost about the same per day. Read moreGenuine Hotels.com guest review
"This is a "Reach" for a Waldorf Astoria property"
Having the name Waldorf Astoria attached to 'The Reach' provided us with a sense of confidence in our hotel choice. However, we were disappointed in that choice. The property is not the same caliber as other Waldorf hotels. The rug in the room was filthy, the room cleaning/supplies were inconsistent, gratuities were sometimes included with meals/drinks […] and other times not. You have to really watch out for this. The Internet was also very slow/spotty. We visited in June and this is supposed to be the slow season but it seemed as though space at the pool was very limited, especially if you wanted any shade. We visited the sister property, Casa Marina, and it seemed much nicer than this property. However, we did not see any rooms to accurately compare the two. Read moreGenuine Expedia guest review
"Great place to stay"
Best location, on the beach, 5 minutes walk from the main street, free wifi, big rooms, beautiful and clean. Loved it!Genuine Expedia guest review
"Nice resort, but there were just a few things..."
We went for one week in June. It was our first time in Key West. All in all, the resort was very nice and we had a very nice stay there. Unfortunately, we got there a little early and our room wasn't ready, so we left our luggage with the front desk and they said they would call when the room was ready (we left our mobile number). No one ever called, […] and our luggage didn't make it to the room. Even after we called to inquire of its whereabouts, it took a while for it to arrive. The resort comped us our resort fee for the trouble, which was very professional. The facilities were nice, not great. I definitely felt like it was the "sister" resort to a much better one. Even their in-room literature mentioned the Casa Marina and its shops and restaurants, without much emphasis on their own...probably because there's not a whole bunch there. My biggest gripe was that there aren't enough chairs and umbrellas around the pool to accommodate all the guests. The beaches in Key West are nothing to write home about, so a resort really needs a nice pool. This one was meh. I also felt like the staff that cleaned the rooms was very frugal with the supplies. They skimped on the coffee when they noticed we were drinking the caffeinated kind, they never gave us another little bottle of conditioner after the first finished. Nothing major...just a series of little things. Read moreGenuine Expedia guest review
"Key West Beach Time"
The Reach Hotel is amazing. This hotel is normally out of my price range, but I was using some Hotel.com credits which brought this hotel within my budget range. We had a ocean front room and the view was breathtaking. My sister and I loved being able to walk to the sites and stores on Duvall.Genuine Hotels.com guest review
The hotel ended up being $300.00 per night, with that we were disappointed that the room had no drawers or dresser to put our clothes away and the closet had 4 hangers. It only had a 24 inch flat screen tv and the elevators were so hot it seemed like you were in the core of an overheated nuculear reactor meltdown. So hot that we took the steps to the […] 3rd floor 99% of the time. Lastly the shower pressure was horrible. Other than that the staff and hotel were great, just not up to our expectations for the price paid. Read moreGenuine Hotels.com guest review
Although the hotel was nice, rooms clean and comfortable, and the staff was nice ..... for the price that was being paid would have thought some sort of continental breakfast could have been provided. Seemed we were "nickled and dimed" for everything.Genuine Hotels.com guest review
The hotel was great and my room was larger than I expected. The staff was very friendly and always ready to help. Loved my time here.Genuine Expedia guest review
"Close to ocean, private beach"
This was our first trip to Key West and we picked The Reach as our accommodations. We were very happy. The hotel was nice, it's location was ideal. It was a block from the south end of Duvall st and another block or so from the southernmost point. This end of the island is less crowded then the north side. The private beach was not crowded and we jet […] skied right from our hotel. Overall this is nice place. I would recommend it. Read moreGenuine Expedia guest review
"Good location but very expensive."
It is too expensive comparing what you get. the beach is not good.Genuine Expedia guest review
"Nice hotel with beach access"
Good breakfast, but expensive. Good beach service, and a nice workout room . The staff was very nice.Genuine Expedia guest review
Hotel and location were great. Room was clean and beds were comfy. Balcony was nice. Great view. Lobby staff were friendly and helpful. Rent their bikes!!Genuine Expedia guest review
"Nice Place Not as Outstanding As You Expect"
We didn't actually select this hotel. We did a mystery hotel deal and happened to get the Reach. After reading reviews I was pretty worried. When we arrived we had the option to self park for $20 a day or valet for $30 a day. We chose the self parking and it was fine. The guy at the front desk was a bit stand offish and somehow there was a mix-up between […] Expedia and the Reach and we ended up getting one king size bed for 2 adults and 2 kids. The hotel was completely sold out but they managed to find a "suite" for us. The suite consisted of one king bed and a pull out sofa. The first room actually was much nicer but way too small for us. The grounds were nice and the staff by the pool were very helpful. Location was fantastic. Easy walks to the southernmost point and Duval St. Overall the hotel looked a little beat up. Paint chipping, things like that. I understand it probably takes a beating from the salt water but being a Waldorff Astoria hotel we expected more. It wasn't a terrible stay but I would probably stay somewhere else next time. Read moreGenuine Expedia guest review
"Great Stay with minor issues"
We booked this Hotel to relax a few days at the beach. Everything was as advertised apart from the fact that the outside deck of the restaurant / bar was closed for renovation. The room and amenities were really nice, since I am working in the luxury hospitality industry I think I should know. Where some people might have an issue with is that there […] is no hose with a shower head, it is fixed (pretty standard in the US). As well it would be good to have a possibility to hang wet bathing suites on the balcony, which is not the case except using the chairs and reeling of the balcony. Wireless works without an issue (3 ipads / 2 laptops). Breakfast was really great, good selection and quality, some people might say it is pricey (80 USD / 3 person w TIP) I would say it is worth the money. Else there is the need for some maintenance, some areas are looking worn, but we liked it a lot!!! Service at the pool was really good and friendly as well. There is a lot of sea grass at the beach and in the water, but you can hardly blame the hotel for this and I think this as well depends on time of year (we were end of April) and weather conditions during / prior your stay. It is perfectly possible to navigate around them and the beach was always clean in the morning. Location is unbeatable it is a good walk (20 min) to the nightlife, bicycle cab is 30 US (2014) to or from the end of Duval St., not sure about the cab We would come back at any time. Read moreGenuine Hotels.com guest review
"Relaxing with the ocean out my window"
the hotel is located in a great location. the room was spacious with a great balcony to sit and enjoy a beer and watch the ocean. the bathroom was awesome, nice big shower and great tub to soak in. there is room to eat in or sit and enjoy your company. I loved it.Genuine Expedia guest review
"Problems no discount"
Wonderful resort with a beautiful view, but paid full price and all resort fees even though their was machine noise from renovation right at the beach, out of use elevator by room, wedding, and reception taking up the services for the guests.Genuine Expedia guest review
"Great resort and on the beach."
The resort was great. Staff is fantastic, food is good, ocean view and beach is great. We loved everything except housekeeping. Our room was not vacuumed, sheets were not changed and bathroom counter was not cleaned all week. It is a short walk to southern most point and also the beginning of Duval street. We are planning another trip to Key West and […] would love to stay to stay at The Reach again but wonder if the room cleaning will be any better. Read moreGenuine Expedia guest review
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