The quality of the hotel didn't meet the quality of service. Customer service was lacking, didn't have a hair dryer in our room, never received extra towels that were requested, it took till 11:00 pm for housekeeping to bring up extra blankets (requested @ 7:00 pm). We forgot daily medicines in our car, it took two attempts from valet to retrieve our […] items. Directions to Chicago attractions could have been better. The hotel is a top notch place to stay and in a great location, the staff needs to work on customer service. I don't mind tipping for quality service but have a problem tipping when service is poor. Read moreGenuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to forward your comments regarding your recent experience. It was our pleasure to welcome you. We were delighted to know you enjoyed the location and your guest room. Your comments regarding the staff and the service they provide help us to identify how we can continue to improve our guest experience. Thank you for this honest feedback and we look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
This was a business trip (conference) so I didn't get to enjoy everything that was right at my fingertips but awesome location. The conference/event facilities were not very comfortable (when attending a conference of over 1000 people, tiny chairs lined up with no extra space makes you feel like a sardine after a couple days). Seemed like they were […] always out of everything (even water, beverages, coffee station, bathroom supplies). I'm sure they host events a lot - was surprising to see this level of service. Read moreGenuine Hotels.com guest review
"Convenient to a lot of restaurants and shopping"
Overall I had a wonderful stay at this hotel with a very accommodating staff, the only negative was the temperature in my room. I had turned down the AC to 64 and it was still about 70 in my roomGenuine Expedia guest review
"Nice hotel close to everything."
The first day we went to Naval Pier, Millenium Park, Willis Tower and saw many buildings and beautiful architecture (all by foot). We travelled by subway to Oak Park and took a tour of the Frank Lloyd Wright home, studio and Unity Temple. Next day we took an architectural bus tour and in the evening a boat tour. The city is beautiful, clean and the […] food was great. Read moreGenuine Expedia guest review
Check in not available on time. 2 hours late. Besides that it's a really nice place.Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to forward your comments regarding your recent experience. It was our pleasure to welcome you. We were delighted to know you enjoyed your stay, the location and found the Hosts of the hotel welcoming and hospitable. Your comments regarding the wait time helps us to identify how we can continue to improve our guest experience. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
Loved this hotel! Great location. Very friendly and helpful staff! Clean and comfortable!Genuine Expedia guest review
Outstanding service from the minute we entered your hotel until we checked out. Thank you and your staff.Genuine Hotels.com guest review
"Lovely hotel in the middle of the Magnificent Mile"
Just spent 2 nights at the Marriott on Michigan Ave. It's a wonderful location with nice rooms and helpful staff.Genuine Expedia guest review
We enjoyed the hotel very much. The staff was very courteous as soon as we walked in. We would definitely stay here again!Genuine Expedia guest review
Like a typical big-city hotel, the rooms and beds are a little smaller, but the view from the floor to ceiling window was amazing! Took a while for the air conditioning to cool, and it wasn't too hot out. The location is perfect, and we loved having a bustling bar as well as a Starbucks in the lobby. The weight room was great, but only the cardio section […] is truly open 24 hours as advertised...the weight room is on the other side of the indoor pool and closes earlier. The ice cold water and fruit outside the wrokout area was a nice touch. Read moreGenuine Hotels.com guest review
Chicago is a beautiful city with much to see and do.Genuine Hotels.com guest review
Arrived at 3:50 and was told our room wouldn't be ready for awhile (check in is 4pm). Didn't offer an apology and wouldn't predict when we could check in. She said they had a lot of early check-ins and at that point it was "first come first served." What? Very poor service. I was left not knowing whether I should wait around in the lobby or head out […] (with suitcase) and try to salvage the rest of the afternoon. Husband tried to check in at 4:20. Was immediately given $50 credit, a sincere apology, an explanation (cleaning staff delayed by extensive vandalism in stairwells) and a prediction. We were finally able to check in at 5:30 and were also given free wireless access. Room was fine but nothing special considering the price. Lobby looks nice but has a noisy and downscale feel. Nice pool; no hot tub. Read moreGenuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile We appreciate you taking the time to share your recent experience with us. Our focus is to always provide an exceptional arrival experience. Your feedback will be passed along to the particular department leaders to continue to work on improving the guest experience. We look forward to welcoming you back again and the opportunity to :Host You Brilliantly".
A couple things to note: We enjoyed our stay, but our room was not ready when we got there, and we arrived 2 hours after the initial check-in time of 3:30pm (we notified them we'd be having a late arrival). The room still wasn't ready for another 2 hours. Thankfully we had dinner reservations, but were hoping to relax a bit before we went out. The pool […] was also VERY small, and very crowded. So we didn't get to relax there either later that evening. Read moreGenuine Hotels.com guest review
We were on a girls weekend. The hotel and parking were effortless. I was truly worried about the parking and we parked in the lot the hotel suggested. It worked out great! Us girls are already talking about next year, and there is no question as to where we will stay;)Genuine Hotels.com guest review
We had a nice stay in Chicago at the Marriott. The hotel check in was very pleasant, and the king room worked well for our family of four. We have two young children (3 and 5) who used the pull out couch, and they were happy with the sleeping arrangement. The location was great for shopping and we walked to Navy Pier, which was do-able but a little […] far. Using a stroller was a must! There is a free, seasonal shuttle to Navy Pier that has a stop not far from the hotel, and we'd recommend using it. The museums are a quick cab ride away, or you can take the water taxi which is fun. The fitness facility worked well. The one area for improvement was the pool - water temperature was fine, and the area surrounding the pool was nice, but the pool itself was small and very crowded. We only went swimming once during our stay. Overall I'd recommend this hotel. Read moreGenuine Expedia guest review
"Doesn't live up to expectations."
My best friend and I came to Chicago for a weekend getaway. Staying on the Magnificent Mile is always an important part of the experience. Booking with the Marriott brings a certain expecation; one that failed to deliver. I called the hotel at 10:00 on the morning of our stay to find out if an early check in was possible. The female employee said it […] was not, that check in was at 4:00pm, but the bellhop could hold our bags. Disappointing, but not surprising. After a long day of walking around the city, we made it back to the hotel at 3:30 to find out if we could check in - or wait until 4 to get our room. The (extremely snooty) female desk agent let me know that if I had "pre-registered" this wouldn't be a problem. Excuse me? We had no idea this was possible! This is why I called in the morning to ask about checking in. She said the best she could do was call us when the room opened up. We waited until after 6:30 to get into our room. Entirely unacceptable. The room was clean and comfortable, and the beds were nice. However, it stayed stuffy and humid no matter how low we turned the air. At 7:45am, housekeeping pounded on our door to clean - jarring us awake and scaring us half to death. We did not appreciate that so early in the morning after a night out. Every staff member we encountered was terribly rude. Another huge problem: I was charged way more than what Expedia promised. This hotel will never be visited by me again. Read moreGenuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile Kate ~ Thank you for sharing your feedback regarding your recent stay. We appreciate your feedback and will pass along your comments to the team to continue to work on improving the guest experience. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
"Convenient but really cramped"
Great location for all activities but with a family of 4 the room and bathroom are tiny. Upon entering the hotel you notice a sickening, strong, fake air freshener smell that is somewhat nauseating. Staff was very nice.Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile We appreciate you taking the time ot comment on your recent stay. We appreciate your feedback and will pass along your comments to the team to continue to work on improving the guest experience. as you are our focus. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
The location doesn't get any better for tourists visiting Chicago. The room was very nice, a bit on small side, but our family of 4 did fine. The staff was very courteous and made sure things went well. I would definitely stay here againGenuine Expedia guest review
"Great Location - Poor Management"
The hotel itself was in a great location and had great amenities. Overall, however, we had a very poor experience. Check-in and check-out times were very unclear (we were told different times by different staff members at various times). We had 1 room for Friday night and 2 for Saturday night. At 4:30PM each evening neither room was ready. We waited […] for a room Friday night so that we could have adjoining rooms Saturday, to then not be granted that request. We had dinner reservations Saturday for which 7 girl had to get ready in 1 hotel room. Ultimately we ended up cancelling our second room for Saturday and cramming into 1 hotel room. The front desk staff tried to accommodate us as best they could, however, the maid service and management of room turnover resulted in a poor experience. I will never stay there again. Read moreGenuine Hotels.com guest review
"Great hotel, overlooking city with view of lake."
We wanted to experience what downtown Chicago had to offer and we loved our five night stay. We took in the museums, many nice restaurants, boat tours and Segways and loved it all. It was always nice though, to come back to our room to sit and relax looking out over the city through our large window. The lights at night are spectacular. The city is […] very busy with lots of people and traffic, but we had little problems getting around. The bus stop is right outside the hotel and taxis are always available. Everyone at the hotel was very kind to point us in the right direction. The City of Chicago is so clean. The people of Chicago are really proud of their city and it shows. Read moreGenuine Expedia guest review
"Great Location BUT Noisy and Crowded"
The lobby looked like a convention was going on. SO loud and hard to dodge all the people just to get to the elevators. The person who checked us in was quite unpleasant. The hallway to our room looked very drab and dated. Our room was small and the windows on the 19th floor overlooked a concrete slab below. The first night we could hear our next door […] neighbors talking - they weren't yelling and we could make out everything they were saying. We kept the TV on just to drown them out. No fan in the bathroom so we could hear the people above us going to the bathroom. And when you took a shower it was so foggy - it took a long time for the steam to go away. We also didn't have hot water for the second person taking a shower and that was an hour after the first person finished about a 15 minute shower. The second night we came home just before midnight and could smell smoke in the hall and it was like there was a party going on. Young kids were racing in the hallway. We called the front desk and they sent security up immediately. No noise after that and the smoking resided. All-in-all, our trip to Chicago was wonderful but our hotel was horrible. Read moreGenuine Hotels.com guest review
"Great hotel in a great location"
The customer service at this hotel was the best I've ever experienced at a hotel anywhere. Everyone was so nice and friendly. The room was nice, we had a nice view of Michigan Avenue, however the bathroom was small. I could barely fit in there with at the same time as my daughter (a toddler) to help her out. It was a tight squeeze for us. Aside from […] that, the hotel itself was very nice and I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Love the location!"
Such a great location! Will stay here again!Genuine Hotels.com guest review
"excellent location and lots of amenities."
Walking distance to everything and great proximity to the train for airport transit, etc. Friendly staff and clean rooms.Genuine Expedia guest review
Hotel is in a very convenient location for shopping on Michigan Avenue and variety of dining options within walking distance.Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile We appreciate you sharing your comments regaridng your recent stay at the Chicago Marriott Downtown Magnificent Mile. We were delighted to know your experience here was enjoyed. We are located in a prime location on the Magnificent Mile and centerally located near to shopping, museums, theatre, the lake front, and other various sights to see while enjoying Chicago. We look forward to welcoming you back again and the opportunity to again "Host You Brilliantly".
Fabulous experience! I would recommend this hotel. Great food & very comfortable! In downtown Chicago. Close to shopping and great food.Genuine Expedia guest review
always enjoy our stay at the hotel...everyone is polite and it is so close to all the reasons we visit ChicagoGenuine Hotels.com guest review
The staff at hotel was wonderful, helpful, courteous and plesant. However, my decision was based on hotel.com indication of free parking vs some other amenities in area hotels. The free parking is some distance away therefore I spent $61 at the hotel for parking services. I understand this is not high service fee for parking, my expectations was free […] parking. If the ad indicated parking separate from hotel would have been helpful. Dianne Read moreGenuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile We appreciate your time in sharingy our experience with us. Thank you for your kind comments on the high levl of customer service extended to you by our doorman, bellmen and valet upon your arrival. The Chicago Marriott Downtown in situated in a prime location on the Magnificent Mile, near shopping, museums, theatre and other sighseeing favorites Chicago has to offer. You are able to walk or take a short taxi ride. You r additional comments help us to identify how we can continue to improve our guest experience. We look forward to welcoming you back again and the opportunity to "Host You Brilliantly".
"Good location, what you would expect from a large"
Good location near the river. The staff was very pleasant and helpful.Genuine Expedia guest review
The staff was top notch, from the valet to the bell hop. Location was good, we could walk to many attractions, and a short cab ride to others. Room was very small, and air conditioner didn't work well. Parking was $61.00 a day on top of the room rate.Genuine Hotels.com guest review
Great location in a great city. Rooms are comfortable with nice views, lobby bar is great, very busy place!Genuine Hotels.com guest review
"Close to shopping. Valet parking quick, but pricy."
Staff was helpful, elevator service slow, due to one elevator being out of service, room seemed noisy from street traffic.Room was very cleanGenuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to share your thoughts regarding your stay. I would first like to say that I was very pleased to see that you were happy with the overall staff interactions that you had during your time with us. It is reassuring to see guest reviews that mention the service that they received. I was disappointed to hear that your guest room and the elevators were less than satisfactory. Please rest assured that we are looking into this matter and will address the deficiencies that you have mentioned in your review. Please accept our most sincere apologies for these problems. We appreciate you bringing it to our attention. You are a valued customer and everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
"I was so disappointed"
I have stayed at this hotel before and enjoyed it. This time I was stuck in this little tiny room for 3 people. The maid never came with fresh towels or made the beds. I had to go and ask for towels and I made my bed. I could have stayed home for that. For the high price I paid I would have thought I would get better treatment. I will never stay there […] again. It was awful. Read moreGenuine Hotels.com guest review
Great location, good service small rooms.Genuine Hotels.com guest review
The hotel was nice. They didn't warn me that they charge your card $80 a night for an incident fee just in case you use room service.Genuine Hotels.com guest review
No problems on this stay. Great Hotel. Nothing else to add.Genuine Expedia guest review
Awesome view from 43 floorGenuine Hotels.com guest review
"Amazing Customer Service from this hotel!!"
I travel a great deal with my job and this hotel was absolutely amazing in terms of customer service....the hotel was clean and right on the magnificent mile - great shopping and walking distance to many attractions. Concierge staff were invaluable to us and the overall service we received from the staff was top notch. I would highly recommend staying […] at this Marriott property Read moreGenuine Hotels.com guest review
"If u can get through check in...."
Girl at counter during check in was not the friendliest and the security deposit amount is not exactly advertised. Other than that super nice hotel friendly bar tenders at hotel bar. The rooms are clean but the pillows are small not as comfortable as other hotels. Great location though.Genuine Hotels.com guest review
The place was clean, updated, and in an extremely perfect location! The service was great especially the doormen!Genuine Hotels.com guest review
"Excellent Location, Mediocre Rooms"
The Chicago Marriott - Magnificent Mile couldn't have been located more ideally. Located on Michican Ave, it's nestled in Chicago's best shopping area, and within walking distance to Navy Pier, the Willis Tower, Riverfront destinations,and many fun downtown bars. The service here was great, parking was an additional $20/night (self park in a ramp across […] the street), which is a great deal for downtown Chicago. The lobby, bar, and other common areas of the hotel are in good condition. However the rooms themselves are a little lacking and quite small. We had two queen beds. There was a desk in the room that was unnecessarily large and took up quite a bit of the floorplan. The bathroom was not great. It was quite crammed and only had one small mirror. There was nothing remarkable about the shower itself. Read moreGenuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to review our hotel and share your experiences at the Chicago Marriott Downtown Magnificent Mile. I apologize that your recent stay was not satisfactory and appreciate your feedback. You indicated in your response that you were not satisfied with our guest room overall. Please accept our sincere apologies for any inconveniences this may have caused you. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
"Nice hotel in a great location"
Had a great stay over a the weekend on the 29th floor. Had a terrific view of the fireworks by Navy Pier from out window. That was a nice unexpected bonus. The staff was extremely friendly and helpful. The room was a little on the small side with the tiniest bathroom ever but it served it's purpose for an overnight stay. I would definitely stay here […] again. Read moreGenuine Expedia guest review
Very Good!Genuine Hotels.com guest review
This was my first stay at this hotel. The decoration was nice and the rooms were very clean! Staff was GREAT! I would definitely stay here again. in a great location as well!Genuine Expedia guest review
I really enjoyed the hotel. The Concierge staff was fantastic and very helpfull. Room did not have a small fridge but the ice machine came in handy to keep our drinks cold. Be prepared to pay for parking! Remember it is a big city and parking is a premium at fourty six dollars a day. Can be billed to your hotel account by being validated with the hotel […] parking valet desk. Drop your bags off first then go park accross the street. I will return to this hotel it is convienent to local attractions on the magnificant mile. Prepare to walk or use bus service. Thank you Marriot Staff. Read moreGenuine Hotels.com guest review
We reserved based on needing two double beds but when we checked in they only had a king and could bring in a rollaway or we could upgrade for an extra fee to a king with hide a bed which they said they would make up. When we returned to room after fireworks display on Navy Pier, the hide a bed was still not made up so called down. They said they would […] be right up but after half hour, still not done so we went to lobby. Explained they were sold out and they were out of bedding for hide a bed. They finally found sheets and a pillow and we made it ourselves. They did call up to room and credited the extra fee for our inconveinence but to little, to late. Haven't stayed there before and won't stay there again. Read moreGenuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to review our hotel and share your experiences at the Chicago Marriott Downtown Magnificent Mile. I apologize that your recent stay was not satisfactory and appreciate your feedback. You indicated in your response that we were unable to meet your request for a room with two double beds and additionally did not deliver linen in a timely fashion for the sofa bed provided. Please accept our sincere apologies for the inconvenience you experienced. We have communicated your concern to the housekeeping and front desk team to ensure this does not happen again. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
Wi fi expensive good location nice staff. Having to pay for wibfi is crazy!! Overall anbok hotel the delux room is standardGenuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for forwarding your comments following you recent visit. We were delighted to know you had a great exerience .Our Lobby area and public space areas do offer complimentary wifi., with guestrooms incuring a minimal wifi charge. if desired. We look forward to welcoming you back again and the opportunity to Host You Brilliantly.
"Gorgeous hotel, lacks customer service majorly!"
The main lobby of the hotel is absolutely beautiful. Had it not been so packed, and had we had more time in the hotel, we for sure would have spent more of our visit just in the main bar/lobby area. The front desk staff seemed like they were just so exhausted and had better things to be doing. When I made our reservation, there was a "request" option […] from the hotel. And absolutely NOTHING was even ATTEMPTED to be done about our requests. One of our requests was simply for a few extra towels in the bathroom, as most hotels put the bare minimum amount of towels (which was also the case for this hotel, as 3 towels doesn't last very long). All the personalization that was asked about during our online reservation (size bed, requests, floor number) was asked AGAIN while we were checking in. So obviously we were just shoved into an open room last minute, rather than them taking the time to put some comfort and personalization into our stay. Very disappointed with all that. However, the room was very nice and my boyfriend and I both slept better than we have in a long while. Only complaint about the room itself was NO MINI FRIDGE. Have never had a hotel not have one, so any leftovers or drinks had no place to be kept. The restaurant in the hotel (Harvest) is absolutely AMAZING. Definitely the best part of the stay. Amazing staff, amazing food. Read moreGenuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile Thank you for taking the time to forward your comments regarding your recent stay. We were delighted to learn you ejoyed our welcoming and vibrant Lobby bar area. in addiotn to our Harvest Restaurant. I was sorry to learn it was necessary to repeat items you previously requested aupon your arrival. Follow up will take place to address this as your feedback is important to us. Refrigerators , room types are available upon requests, based on avilability. We are always happy to provide a requested room type, refrigerator when availability permits. Thank you agin for your kind comments. We look forward to wlecoming you again and the opportunity to "Host You Brilliantly ".
"A wonderful experience"
We came to Chicago to relax and shop. We loved having a hotel right in the middle of it all! We shopped and tried new restaurants, took a boat tour on the lake and river, and even enjoyed a few museums. The Marriot had wonderful staff, friendly service and a great location!Genuine Expedia guest review
Great time, staff very helpful, rooms clean and very comfortableGenuine Expedia guest review
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