All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here540 North Michigan Avenue, Chicago, IL, 60611, United States of America, ‏‎855-239-9485
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4.1 / 5Excellent

Score breakdown (from 768 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    3.9
  • Condition
    4.1
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I have been to Chicago a few times and have stayed at other hotels and this one was by far the best. The location was PERFECT for shopping and dining and the hotel staff was great. The bar/lounge area was a nice place for us to wind down with a drink after a long day and the service was excellent. Nice private couch/tv areas in the lounge with a server who comes right to you! Loved that we could walk right out the doors of the hotel onto the Magnificent Mile. I booked a standard room but we got a king bed and a huge window with a nice view of the city. If you're coming to Chicago to shop, eat, and site see downtown, this is the place to stay. Will definitely stay here again. Oh, and parking was expensive but we did valet and it was so convenient and stress free!
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Sorra
US
5.0 / 5Outstanding
"Parent Break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a one night get away. Room was clean but the bathroom was really small.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Samantha
US
4.0 / 5Excellent
"Nice New Year Stay in Small Room"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were there on New Year's. The hotel is in a great location and has a very nice atmosphere inside during the holidays. There is a buzz in the lobby with so many people. The only small item was the hotel room. For the money it is kind of small and not very updated. The bathroom was tiny and could only fit one at a time getting ready. The experience was good but I just wish they would update rooms a little.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Craig
US
5.0 / 5Outstanding
"excellent stay with the best service !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had an excellent time here, the price was right the location was in the middle of all the action .The hotel staff was kind and extremely helpful. The room had an amazing view and was clean with more than I expected. I was able to check in early due to the kind front desk who checked me in. What an amazing staff that provided me with so much love it felt like. I will definitely look for another booking and stay again . Thank you so much
Genuine Hotels.com guest review
1 night trip Dec 21, 2014
dennis
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed for one night over the holidays and did not have a good experience. Read other people's reviews and should have listened to them.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
We appreciate your comments follwing your recent stay. Our entire team of department leaders and their teams are focused on improving the guests experience. There are many changes taking place currently to address your comments. Our guests are our focus .. We look forward to welcoming you back again and the opportunity to Host You Brilliantly.
Other trip Jan 3, 2015
A Traveler
US
2.0 / 5Fair
"Rooms need major upgrades - plumbing, HVAC"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
The location was great. The lobby was great. The bad: The hotel needs a major upgrade, plumbing and HVAC. Every time we flushed the toilet we were afraid it was going to overflow!! The room was freezing and we would wake up with frost covering the windows. There was outside air coming in and always a draft!! We would take a shower in the very small bathroom and then you could not see out the window because it was steamy. Probably won't return unless we hear there are improvements
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love staying here! I wouldn't stay anywhere else. The staff is always so friendly, and willing to help. 5 stars for sure!!
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Patricia
US
3.0 / 5Good
"Holidays"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Beautiful location. Would stay there again . A few things missing.... Frig and microwave in room.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
"New Years Eve trip."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Had 2 rooms that were adjoining. Rooms were very small and a little tired but clean. Am use to free coffee or tea in room....nothing free here. One bottle of Fuji water for $6 was the only offering in the room. Was shocked when we ordered an $8 brownie from room service and the bill was $15. Very, very noisy hotel. We were on the 16th floor and still heard lots of street noise. Need better windows as the cold was just pouring in. Location was absolutely perfect!
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
Julayne
US
5.0 / 5Outstanding
"Great Spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As always a great experience at this property.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent the New Years EVE at the hotel. The hotel Lobby was lively. Room was clean and nice. Great view of Michigan Ave from the window.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Mediocre hotel in a prime location."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The staff was very friendly and prompt with requests. The hotel had a lot of things to offer but basically i probably could have found the same things at another hotel downtown, because if you ask me this room was very small & outdated. Also, the beds were not as comfortable as I imagined. Overall it was a nice, peaceful stay, but the hotel could use some renovating.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
Hi tori, Thank you so much for taking the time to review our hotel. Welcome back to Chicago, I hope you enjoyed your time in the Windy City. I wanted to let you know that your feedback has been heard loud and clear and we are currently working to modernize our hotel. Once again thank you for taking the time to review our hotel and I hope we have another chance to "Host You Brilliantly."
Other trip Jan 2, 2015
tori
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very nice and the staff members were extremely helpful and polite!
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Excelent Property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice stay! We thought that the parking/valet personnel were exceptionally polite. Bobby at the front desk worked tirelessly to try to find us an adjoining room. He was amazing!
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Robert
US
5.0 / 5Outstanding
"Will definitely stay here again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel staff very polite! Hotel rooms clean and comfortable. Love the location too!
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Lisa
US
2.0 / 5Fair
"waiting for a room"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I was not impressed when I arrived at the hotel and was not my room was not ready. I had to wait for more than an hour and later negotiated for a less than modest accommodation to get my family off the lobby.sad
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
Dear Judy, We appreciate you taking the time to forward your feedback following your recent stay. Our goal is to provide each guest with an exemplary experience. Your feedback provided has been passed onto our leaders and will help to esnure we continue to focus on our guests experience and what we can do exceed expectations. We look forward to welcoming you back again and the oppportunity to be at your service when your travels bring you again to Chicago. Once again thank you for taking the time to share your feedback! Sincerely, Brian Carter
Other trip Dec 30, 2014
judy
US
4.0 / 5Excellent
"Chicago"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Did not have double beds, cot brought in making mobility around the room limited. Entrance to hotel very hard to find.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
David
US
2.0 / 5Fair
"Good location, rooms very small"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel never received the reservation from hotels.com so check in was delayed - painful when we had two young children in tow and were late meeting babysitters at the hotel. The room was tiny and outdated and we didn't have a choice between two double beds versus a king, even though I requested two doubles when the reservation was made.
Genuine Hotels.com guest review
1 night business trip Dec 20, 2014
Aaron
US
3.0 / 5Good
"Weekend Trip"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
This was just okay for our family. Really disappointed with the pool area and our room. Room was right next to the elevators which kept us up most of the night. Another downside to this hotel was unfriendly staff. I would say the best thing about this hotel was the location and the valet staff. The lounge was also great for grabbing a quick drink or hanging out. Overall, I would look somewhere else before going back.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Nell
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
it was a great location for our two families to stay in this hotel.
Genuine Expedia guest review
Other trip Dec 28, 2014
best location
US
5.0 / 5Outstanding
"Christmas vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Would like to go back during summer time.
Genuine Hotels.com guest review
2 night family trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Christmas trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent location and the hotel is beautiful! Wish it had free wi-fi. A mini frig would have also been nice. Everything else was perfect.
Genuine Hotels.com guest review
1 night family trip Dec 23, 2014
Patti
US
5.0 / 5Outstanding
"Magnificent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent time at a great location right on the Magnificent mile.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
david
US
4.0 / 5Excellent
"Sound Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great spot to stay as it is located in the hub of all the shopping, food and close to the attractions you desire. The Concierge was as helpful and knowledgeable as any other hotel I've been to. As a guy tho generally stays at The W when I travel, I was apprehensive to stay any where else (even though I managed to receive an excellent deal on the room). The apprehension was unfounded as the rooms were clean and comfortable, staff friendly and amenities, while slightly dated, quite adequate. I'd recommend this hotel to friends or family especially if traveling with kids.
Genuine Hotels.com guest review
3 night family trip Dec 21, 2014
Ryan
US
4.0 / 5Excellent
"Chicago stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We've been doing a family trip downtown Chicago for years and this is the first year we stayed at the same place(Marriott)two years in a row. That being due to the perfect location, staff friendliness, and an inviting lobby with a bar and lots of places to sit and gather with friends and family. Looking forward to next years stay already.
Genuine Hotels.com guest review
1 night family trip Dec 23, 2014
David
US
5.0 / 5Outstanding
"Weekend on Michigan Ave in Chicago."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was peaceful at night except our room was next to elevators and we could hear them go up and down.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
Eli
US
4.0 / 5Excellent
"Friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Maids and front desk valet and bell hop very friendly and efficient. We would recommend to friends and family!!
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
"Good for 1 night."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel lobby was very nice and staff were friendly and accommodating. Actual room was small and the bathroom was the size of a closet. The room was located next to the express elevators which sounded like a train was running up the wall repeatedly. Wondered if the subpar room was due to the discounted rate.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
We appreciate you taking the time to forward your feedback following your stay. Our goal is to provide our guests with an exemplary stay. Any one of our department leaders or Hosts are availabe to assist with guest needs to ensure guests needs arefirst and foremost. Your comments have been passed on to appliccable leaders to ensure we remain focused on improving the guest experience. We look forward to welcoming you back and the opportunity to provide you with a brilliant stay.
Other trip Dec 14, 2014
D
US
4.0 / 5Excellent
"perfect location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed with my daughters. IT was a perfect location, close to everything. Room was great except bathroom very small. We parked in adjacent parking lot and it was really easy to park and really convenient.
Genuine Expedia guest review
Other trip Dec 14, 2014
kerry
US
4.0 / 5Excellent
"its renovation time on the upper floors"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
They have just started renovating the upper floors and at 5pm I could hear drilling and I was on the 27th floor. It stopped soon after but if you are likely to be in your room during the day you want a lower floor. That said, the location is terrific and the staff friendly and helpful
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
Claire
US
4.0 / 5Excellent
"Great location but not what we expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
we were placed next to the elevator and the noise during the night woke us up several times. We always stay at Marriott hotels and we were expecting more from this one.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful stay - as always"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel with great rooms and very comfortable beds, right on Magnificent Mile. Service is fantastic, staff is very friendly. The bar is the best
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
Damian
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room was little. Great view and excellent location.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
Dear Traveler, Thank you for taking the time to provide feedback and share your experience with The Chicago marriott Downtown magnificent Mile. I was pleased to hear that you enjoyed our location and the view from your room. Our hotel’s location provides guest with wonderful views of Chicago's beautiful skyline. Your additional comments have been passed along to the applicable hotel leaders to ensure we continue to focus on improving our guest experience. We look forward to welcoming you back, Hosting You Brilliantly and providing you with an exceptional experience. Sincerely, Brian Carter Front Desk Manager
Other trip Dec 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Accomodations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely recommend this hotel. The service was excellent. Everyone was nice and helpful. The beds were very comfortable. The location was great and within walking distance to everything we wanted to do.
Genuine Hotels.com guest review
5 night family trip Nov 25, 2014
Charlene
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was our second time staying here, and we really enjoy it. Very lively/busy atmosphere. The room was a little small, but very clean. Great staff and service
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
Sandi
US
4.0 / 5Excellent
"Nice location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our stay. Room was a little small. If only the room size was reflected in the price. Loved that we could walk to most places. The staff was very friendly. A fridge would be more convenient also. We put the Do NOT Disturb sign as we left one morning only to come back and find our room being cleaned. Not sure what the point of having the sign after that.
Genuine Expedia guest review
Other trip Dec 1, 2014
Stefanie
US
5.0 / 5Outstanding
"Nice hotel, great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed during Black Friday weekend. Great place- only complaint was all 5 floors of vending machines that I checked were out sold out and drinks in downstairs bar are very expensive. Great view, comfortable rooms, friendly staff, would stay again!
Genuine Expedia guest review
Other trip Dec 1, 2014
Marcy
US
5.0 / 5Outstanding
"Michigan Ave Perfect Location!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect Location! Comfy Beds!! Kind Service!! Will come back for sure!
Genuine Hotels.com guest review
1 night trip with friends Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel in perfect location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was excellent! Would definitely go back!
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2014
Rebecca
US
2.0 / 5Fair
"Good location, that's it."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The only good part is the lobby bar, the rooms are worn out, bathroom drab and small, towels are old and worn out. For a premium priced hotel the only thing that could possibly justify the price is the location, other than the location, a Red Roof would be a better experience.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
We appreciate you sharing your recent experience with us. Our primary goal is to ensure an excellent experience. Thank you for your comments regarding the Rush Lobby Bar it is a vibrant energized area that is favored by our guests. The hotel as mentioned in situated in a great location centered on Michigan Avenue /The Magnificent MIle steps from shopping, restaurants, museums, etc. Please rest assured your comments have been passed along to the applicable hotel leaders to ensure we continue to focus on improving the guest experience.
Other trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to all on Michigan Ave Staff was excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We've stayed here many times and they always treat us wonderfully!! Staff is so curious
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
3.0 / 5Good
"Excellent Location, Uncomfortable Bed"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is in the center of the Magnificent mile. We were there over Thanksgiving. There's not much to do, so the "lobby" and bar were quite well attended all day long to watch football. The staff is excellent, and the facility is mostly fine in quality and clean. However, there are few room amenities. There is a hair dryer but you have to know it's in the closet with the ironing board. There is no in-room coffee, but you can get some pricey joe in the lobby at the Starbucks. The bed is one with a comforter on top and some kind of loose padding on the bottom, a combination I found to be like sleeping in a laundry basket on top of the dryer -- very hot and uncomfortable. Tried making the bed with the supplied blanket in the closet on the second night and it was somewhat improved. Hall carpet is worn in spots and repaired with tape. Dirty room service dishes in the hallway apparently get picked up overnight so they are there all day. Maybe it was the holiday. Like all Chicago hotels, valet parking is incredibly expensive.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
We value your feedback folloing your recent stay. Our Lobby is a buzz during the Holiday season. Our goal is to provide our guests with a brilliant experience. We always look for ways to improve the guest experience and our guests feedback allows us the opportunity to remian focus on tour committment to do so. Your comments have been passed along to hotel leaders to ensure we continue to keep improving. We look forward to wlecoming you back and Hosting You Brilliantly.
Other trip Nov 29, 2014
Mac
US
5.0 / 5Outstanding
"My birthday November 23, 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Mari at the front desk was amazing. We were celebrating my birthday and even though my husband is platinum a reach made sure we got a very nice room for our celebration. Everyone was very nice what do we call the front desk they anticipated your needs for internet connection or a later check out but they were wonderful!
Genuine Expedia guest review
Other trip Nov 25, 2014
Joyce
US
3.0 / 5Good
"Marriott Chicago...Miracle Mile."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff was great...room was. Room & bathroom were very small for a $260.00 tab! Nice location..not sure if I would stay again due to cost & size of room!
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
We appreciate your feedback following your recent stay. Our goal is to provide an brilliant experience. We prde ourselves on extending outstanding hospitality/customer service and ensuring each guest is our primary focus.Your feedback has been passed onto applicable team leaders to ensure we continue to focus our effots on the guest experience.
Other trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"weekend trip 2 Chicago"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
excellent stay! great location and vibe. Xoxo
Genuine Hotels.com guest review
2 night romance trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"great location...but very dated and disappointing"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I had stayed at this location for many years during Neocon. It has been some time as my compnay usually books for us. It did not look much different than in the past . Surely Marriot has this premier located hotel on their docket for updating. The lobby and restaurant ambience was ok, but the corridors and rooms are so dated, I felt I had stepped back in time (bad design time) The personel was nice, but this hotel is truly in need of updating. I am a Marriot member and would not ever stay here again, unless it was the only hotel available. At the price I paid for the room, questionable value for this hotel.
Genuine Expedia guest review
Response by Chicago Marriott Downtown Magnificent Mile
Dear J, I just wanted to take a moment and thank you for providing your feedback on your most recent stay with our hotel. I can certainly understand your expectations as a frequent traveler who has grown accustom to the wonderful experiences that Marriott has to offer. We take great pride in ensuring our guest’s satisfaction and I am very pleased that you took the time to review your stay. I will ensure that the concerns provided be followed up with to the respective department leaders. I hope we have another opportunity to Host You Brilliantly if your travels should bring you to this area in the future. Thank you again for taking the time to review our hotel! Sincerely, Brian Carter Front Desk Manager
Other trip Nov 20, 2014
J
US
3.0 / 5Good
"Friendly staff and nice entry way, but...."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Parking was a issue and confusing. Room was in need of some repairs and the bottom of bathroom door was rusty. I know staying off Michigan St isn't cheap, But i don't think it was worth the money when other options are right next door at the same or lower price. -The main entry way and bar area was very nice and the staff were also very friendly.
Genuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile
Dear Philip, I just wanted to take a moment and thank you for providing your feedback on your most recent stay with our hotel. We appreciate the wonderful comments regarding our staff and bar area. I can certainly understand your expectations as a frequent traveler who has grown accustom to the wonderful experiences that Marriott has to offer. We take great pride in ensuring our guest’s satisfaction and I am very pleased that you took the time to review your stay. I will ensure that the concerns provided be followed up with to the respective department leaders. I hope we have another opportunity to Host You Brilliantly if your travels should bring you to this area in the future. Thank you again for taking the time to review our hotel! Sincerely, Brian Carter Front Desk Manager
2 night romance trip Nov 7, 2014
Philip
US
5.0 / 5Outstanding
"Great location for downtown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came to Chicago to see friends. Room was great and the staff were helpful. The best part was the location. Walking distance to everything downtown, never had to take a cab. If you plan on heading outside of downtown the L-train is not far. Will definitely be staying here again on my next trip to Chicago.
Genuine Hotels.com guest review
2 night trip with friends Nov 7, 2014
James
US
5.0 / 5Outstanding
"Good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A mother daughter trip. Perfect location for shopping. Wonderful staff. Would stay there again
Genuine Hotels.com guest review
2 night family trip Nov 7, 2014
A Traveler
US
3.0 / 5Good
"Not the greatest experience"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
We had no hot water at all... literally had to take cold showers. When we called to complained we received an apology, that's all. No offer to be moved to a new room with hot water. Also, the TV was broken and there were lines all over the screen. Also, our breakfast was very late and was cold. :( Not the greatest experience.
Genuine Hotels.com guest review
Response by Chicago Marriott Downtown Magnificent Mile
Thank you for taking the time to provide your feedback regarding your recent stay. I want to ensure you that that the feedback provided regarding your overall perception of our guest room has been forwarded on to the appropriate individuals and has not fallen on deaf ears . We take great pride in ensuring our guest’s satisfaction and I am very pleased that you took the time to review your stay. I hope we have another opportunity to Host You Brilliantly if your travels should bring you to this area in the future. Sincerely, Brian Carter Fron Desk Manager
1 night business trip Nov 6, 2014
A Traveler
US
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