All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here8001 International Dr, Orlando, FL, 32819, United States of America, ‏‎855-234-2581
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.4 / 5Good

Score breakdown (from 633 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.6
  • Comfort
    3.7
  • Condition
    3.4
  • Neighborhood
    4.0
  • < Previous
  • Page 1 of 13
  • Next >
5.0 / 5Outstanding
"Wonderful resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful resort! The staff was extremely friendly. Drink prices were reasonable, pools were clean. Location was great my boyfriend and I had such a nice time at this resort.
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
A Traveler
US
3.0 / 5Good
"Couples get away"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great place and location.
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Jackie
US
4.0 / 5Excellent
"good choise"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
a little run down but overall good hotel
Genuine Hotels.com guest review
5 night business trip Jun 15, 2015
Isaac
US
3.0 / 5Good
"Wyndham"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The rooms are small. I thought Wyndham had bigger rooms. We were tight. Ladies of room service were very kind to us, that's important. Didn't get s chance to swim in pool, though. We were too tired.
Genuine Hotels.com guest review
3 night family trip Jun 12, 2015
joannie
US
4.0 / 5Excellent
"Great Atmosphere for Families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We took the grandkids for a weekend getaway. This hotel was exactly what we needed. Our room was not quite ready (we got there at 1 PM) so we took the kids to one of the 2 pools. Immediately, the staff approached the kids to invite them over to a water balloon toss contest. The kids were so excited and made friends immediately. They continued from there to offer a coloring contest, hula hoop contest, then told us a few times about the outdoor movie that evening by the pool, including free popcorn and drinks. The pool was clean with plenty of chairs for everyone, and there was even a band playing kettle drums outside by the pool bar. Once the room was ready, we were very happy to see that our room was furnished with modern furnishings, brightly colored, and very clean! The carpet was brand new, and the beds were freshly made. The beds were a little small, only doubles, so it was a little uncomfortable when you are used to a king size, but we have no other complaints. This hotel is within walking distance of every type of eating establishment you could ever imagine. It is right on international Drive, which is a tourist mecca! There are many recreational activities, also, like golf, shopping, Ripley's Believe it or Not, even go carts and many other activities. You could never do it all! We will definitely come back in the future.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
Meredith
US
4.0 / 5Excellent
"frequent visitor at this hotel before remodel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
this hotel is very nice and since they redid it, we have stayed multiple times before the remodel, the rooms are nice and updated I don't like what they did with the pool area, they used to be one big pool and now there's two small pools. the air conditioner sucked big time in our room, it would blow out hot air and then blow out cold air and never got below 74 or 75. it also was very very loud, it kept us up all night long. but it was only 85 or 90 dollars I believe so it was good for the money, awesome location. they should have free WiFi though, I think it's crazy to pay $10 for wifi?
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
John
US
3.0 / 5Good
"Not the best choice"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
Stayed 2 nights. When I arrived it took 30 minutes standing in line before I got to the front desk. Room was nice and bed was comfortable. Patio was filled with bugs, chair and table covered with dead mosquitoes. The location was weird. Anyone has access in the resort, I mean anyone, even people not staying at the resort. Didn't feel safe!
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great choice for I-Drive Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Huge property, loved all the choices of surrounding restaurants. Not crazy about the wood floors - made the room feel impersonal. There were also some ants in the bathroom. The size of the room was great - kids loved the bunkbeds, bean bag chair, and TV in their nook.
Genuine Hotels.com guest review
1 night family trip Jun 12, 2015
Meghan
US
1.0 / 5Poor
"Dissapointing, not what I expected from a Wyndham"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
they only had a king size bed in the "Pet Friendly" room. Not very appealing, the wood floors were wet with the humidity (we were on the first floor). The complex was away from the main building. Found a Roach in the bathroom. One of the towels had some type of dark stain, thankfully i saw it before i used it. I would have had a better stay at a Motel 8. Lucky for us we did not spend much time in the hotel.
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
Rafael
US
4.0 / 5Excellent
"Very Good for Business as well as Personal."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I really like this property..for business, and personal. The location is great. I can walk to Starbucks in the morning, etc. My only issue is the plug situation in the rooms.. Not enough for business travelers.. Gym is great.. Resort Fee, too high, but if the room rate is good then it doesn't matter. ( I just don't use the resort fee stuff I suppose. Have my own WIFI) I most definitely will stay here again
Genuine Hotels.com guest review
1 night business trip Jun 8, 2015
Robert
US
5.0 / 5Outstanding
"A nice hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were there for a job fair. Although i have seen some negative reviews for this hotel due to its condition, its renovation has cleaned it up nicely. The room was nice and relaxing, The bed was so amazing, A/C was quiet, Bathroom was nice, but a little small and Staff was pleasant. There is a lot to do around the area as well. My minor complaint, (However will not affect if i stay here again) is that where we checked in, and the room is in building 7, we had to drive around the whole hotel, plaza surrounding it just to get to building 7.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Kenneth, Thank you for taking the time to provide us with your feedback. We are excited to hear that our renovations were able to provide you with a comfortable stay and extend our apologies for the drive you had to take to get to your building. If we have the pleasure of serving you again, please let our front desk staff know of your previous challenge so that we may find a building in a more convenient location for you. We hope the next time you are in Orlando you will keep us in mind. Sincerely, Patrick Lang-Guest Relations Coordinator
1 night business trip Jun 7, 2015
Kenneth
US
2.0 / 5Fair
"this is not a resort."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Nice lobby and amenities. The rest of the property is rundown and needs remodeling. Also garbage cans were overflowing with garbage and not clean. The resort fee is redeculous. This is not a resort by any means. Far from it. The rooms are large and comfortable but bathrooms need remodeling. The location however is great. The hotel is near everything.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Thank you for taking the time to provide us with your feedback. I am sorry to hear that your room did not meet your expectations during your stay with us. Our management team would have greatly appreciated hearing about your room during your time with us so that they might have assisted you in finding a new room more to your liking. Wyndham strives for excellence and I hope that the next time you are in Orlando you will keep us in mind and allow us to improve on your experience. Sincerely, Patrick Lang-Guest Services Assistant
3 night family trip Jun 5, 2015
A Traveler
US
3.0 / 5Good
"Wyndham Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was in town for a conference for one night. Overall, the hotel has a lot of positives. However, as a guest, especially on business the lack of a true business center or room was a real negative and would be a real factor on another visit to Orlando. Also, the resort fee is a tad steep considering few perks received. The lack of WiFi in the room is another factor that would result in not choosing this particular resort again in the future.
Genuine Hotels.com guest review
1 night business trip Jun 7, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend getaway"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was good stay the room was clean, rooms are comfortable and it's in a very convenient location for restaurants and parks.
Genuine Hotels.com guest review
2 night family trip Jun 5, 2015
Ivan
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the window international resort was great it was a ideal location for my business event I attended the location was great it was foot steps away from restaurants shopping entertainment the only bad part about it was the fact that when you book the rooms through hotels.com they don't tell you or make you aware of the $17.95 resort fee plus taxes and fees and other than that are added to your bill when you book your stay this needs to be made known to the consumer when they are looking for a room to stay exactly how much. To the penny is going to cost this will be helpful the next time I'll book through hotel.com
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Velvet, Thank you for taking the time to provide us with you feedback. We are thrilled to hear that you not only enjoyed your stay with us but that you were also able to enjoy all that International drive has to offer. We apologize that our resort fee was not properly communicated with you and assure you that we will be working with our team to ensure all guests are notified of the charge. We hope that the next time you are in Orlando we can look forward to serving you again. Sincerely Patrick Lang-Guest Services Assistant
3 night business trip May 30, 2015
velvet
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Bed was not comfortabke
Genuine Hotels.com guest review
1 night business trip May 30, 2015
Windi
US
5.0 / 5Outstanding
"beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was wonderful. There was radians close by shopping and everything was in the area code by. Hotel was clean and the people were nice. I will book again with this hotel.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Ms. Misty, Thank you for taking the time to provide us with your feedback. We are very glad to hear that our staff and your room provided you with a memorable experience and that you were able to enjoy all that international drive has to offer. We look forward to serving you again the next time you are in Orlando. Sincerely, Patrick Lang-Guest Services Assistant
2 night trip with friends May 30, 2015
Misty
US
3.0 / 5Good
"Too open to the public"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Not a bad hotel but the room was too open to the public. There was a gas station in our parking lot. Didn't feel too safe
Genuine Hotels.com guest review
2 night family trip May 29, 2015
Debra
US
5.0 / 5Outstanding
"Wyndham"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stay was great! Loved the location & the pool. The only thing is when my husband and I left, he left a outfit by accident in the closet and when I called they said it wasn't there when we know it was so it must of got mixed up somewhere with whoever cleaned the room.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Amanda, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you and your husband enjoyed your stay and were able to beat the Orlando heat in our refreshing pools. We are sorry to hear about the items you lost and encourage you to contact us so we may look into this further. We hope that the next time you are in Orlando you will keep us in mind. Sincerely, Patrick Lang-0Guest Services Assistant
1 night romance trip May 30, 2015
Amanda
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's always a pleasure
Genuine Hotels.com guest review
2 night family trip May 23, 2015
A Traveler
US
4.0 / 5Excellent
"Orlando visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The doors slam all the time
Genuine Hotels.com guest review
3 night trip with friends May 22, 2015
Nicole
US
5.0 / 5Outstanding
"ggg"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
is was very good
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear valued guest, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that your stay with us was a pleasant one and we hope that the next time you are in Orlando you will keep us in mind. Sincerely, Patrick Lang-Guest Services Assistant
1 night business trip Apr 17, 2015
gamal
US
3.0 / 5Good
"comfortable, relaxing, fun and so much more."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
My family and enjoyed our stay here. Everyone was fantastic and helpful. We love the location and specially the amenities that they have to offer. Worth the money! We definitely don't mind coming back to this hotel to just relax. No need to go to any theme parks.
Genuine Hotels.com guest review
2 night family trip May 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel and excellent services"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love and enjoy mu stayed at this Hotel! Very clean and comfortable. I will definitely recommend this Hotel and I will definitely come back.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Mr. John Thank you for taking the time to provide us with your feedback. We are thrilled to hear that not only did you enjoy your stay but that we can look forward to seeing you again. Thank you for choosing the Wyndham Orlando Resort to be your vacation destination. Sincerely, Patrick Lang-Guest Services Assistant
1 night romance trip May 23, 2015
John
US
5.0 / 5Outstanding
"Great Orlando resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It would be an excellent facility for a family two great pools, exercise room, outside dining by the pool. Enjoyed his hotel and your on international Drive.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Mr. David, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your time with us and were able to take advantage of all the amenities we have to offer. We hope that the next time you are in Orlando you will keep us in mind. Sincerely, Patrick Lang-Guest Services Assistant
5 night business trip May 16, 2015
David
US
4.0 / 5Excellent
"things have changed"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
ive been here several times before the remodel, this is first time back since remodel and ill tell you i liked the old way better! The resort has lost alot of its features, including parking...its an accident waiting to happen, there is to many businesses around hotel area and in the way of what used to be parking areas. If you want a good night sleep the beds are great! And walking distance to shops.
Genuine Hotels.com guest review
3 night romance trip May 23, 2015
Mr. & Mrs. G
US
3.0 / 5Good
"Wish it was better"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
No room service for 3 days. Was told the room I booked with a gurantee was not available but would give me a smaller room. I said not happening! They gave me a family room with bunk beds instead which was fine. As I walked to find my room I could see why the room wasn't available...most of the rooms in the hotel were still not turned over!!! At least 20 messy rooms waiting to be cleaned. A resort fee, an internet fee..no need for all the fees!
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Ms. Laura, Thank you for taking the time to provide us with your feedback. We are very concerned to hear about the issues you experienced during your stay. Please feel free to contact us so we may further look into this and ensure that any future stays meet your expectations. Sincerely, Patrick Lang-Guest Services Assistant
3 night trip May 17, 2015
Laura
US
2.0 / 5Fair
"Would not stay at a Wyndham property again"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
1: Well first of all it was very hard to locate the property, being it was hidden behind shopping centers. 2: Check in time is suppose to be 4pm, We arrived at 5:05pm and the room was not even finished being cleaned, we finally got into the room at 5:45pm. 3: Long walks from parking lot to room, which makes it hard on a handicap person, not enough handicap parking
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Ms. Marion, Thank you for taking the time to provide us with your feedback. We are disappointed to hear of the challenges you experienced during your stay and hope that if you return to Orlando you will keep us in mind and allow us to improve on your experience. Please feel free to contact us with any concerns or if we may assist you further. Sincerely, Patrick Lang Guest Services Assistant plang@wyndham.com
3 night family trip May 15, 2015
Marion
US
4.0 / 5Excellent
"pleasantly surprised"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were pleasantly surprised with this hotel, at a nightly rate of $90. It was recently updated and renovated - the wood floors are much nicer than carpet. Everything was clean and new. We didn't have a chance to visit the pool area or anywhere else, but overall, it's a great place to stay the night.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Ms. Corrine, Thank you so much for taking the time to provide us with your feedback. We are thrilled to see you enjoyed your stay here at the Wyndam Orlando Resort. If you are in Orlando again we hope that you will be able to stay with us and enjoy all the amenities we have to offer.
2 night family trip May 15, 2015
Corrinne
US
4.0 / 5Excellent
"Overall...a great place to stay!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our stay with the Wyndham is always nice. I wish the beds were more comfortable! and the double beds were not the size of twins. Just saying.
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
ken
US
5.0 / 5Outstanding
"Good stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great amenities for the price.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Erick, Thank you for taking the time to write about us. We are glad that you enjoyed your stay and were able to take advantage of the many amenities we offer. If you return to Orlando we hope you will again choose the Wyndham Orlando Resort
1 night family trip May 15, 2015
Eric
US
2.0 / 5Fair
"Expected more"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Location was convenient. At check in was offered an upgraded room on the 2nd floor facing the lake... Upgrade? I'm thinking a bigger room, bigger bathroom with a nice view to enjoy with my fiancé celebrating his birthday. Totally the opposite! The room was standard one room king size bed, bathroom was tiny and the "view" if you want to call it that... Was nothing but trees and a little stream of water. We never even made it out onto the balcony because it was so tiny. Not to mention that the room did not even have a small refrigerator. Very disappointed with the overall stay. I could have paid less elsewhere for more.
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
A Traveler
US
1.0 / 5Poor
"TUB HAZARD!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
The tub is a hazard! There are no skid grips so you have to be extremely careful!
Genuine Hotels.com guest review
2 night family trip May 8, 2015
Rachel
US
2.0 / 5Fair
"Not as good as I expected"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room had a stinky smell like the toilet had over flowed but when we went for a walk it smelled like it was sewage outside? I thought we were staying at the main hotel with the awesome pool but this was a one of the wyndham that was for conventions. They also charged for WIFI.
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Ms. Jeannette, Thank you for taking the time to provide us with your feedback.We are dissapointed to see that your stay with us did not meet your expectations. If you find yourself in the Orlando area we hope that you will keep us in mind so that we may improve on your experience and provide you a room closer to the many amenities we offer.
1 night romance trip May 9, 2015
jeannette
US
4.0 / 5Excellent
"Spring break"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved it
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Jason, Thank you for taking the time to provide us with your feedback. We are thrilled that your stay was a pleasant one and we hope that should you return to Orlando you will keep us in mind.
2 night family trip Mar 29, 2015
Jason
US
3.0 / 5Good
"Hard to judge."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
International drive is such a hustle bustle area. Hard to review area. Its a tourist spot and popular. Wouldn't want to live near.
Genuine Hotels.com guest review
3 night family trip Apr 2, 2015
Elma
US
4.0 / 5Excellent
"fair price location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stay at various properties weekly and think this was an adequate Wyndham Property but i would've expected more out of my room. ALL common areas were exceptional and staff was beyond curtious. Thanks for the hospitality!
Genuine Hotels.com guest review
Response by Wyndham Orlando Resort International Drive
Dear Mr. Andrew, Thank you for taking the time to provide us with your feedback. We are disappointed to hear that you room did not meet your expectation, however, we are happy to hear that our staff was able to provide you with great Wyndham service. We hope that you will keep us in mind for future visits ad please feel free to contact us to let us know how we can make your next stay a better one Sincerely, Patrick Lang Guest Services Assistant
1 night business trip May 7, 2015
Andrew
US
1.0 / 5Poor
"Pretty hotel ***Dirty room***"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
This stay was a mixed bag. There were some things that were very nice and others that were not so good. Our entire family was attending a business training seminar so we booked one of the family suites, 2 double beds and a bunk bed in an alcove. The outside had lots of pretty flowers and gorgeous landscaping. The pools were also nice and there was a delightful gift shop which had ice cream, coffee, breakfast, candy among other things. All of it VERY nice! Our room, however, was another story. When we first walked in, we noticed the floor was not carpeted; it was a hard flooring. I prefer that as old carpet in hotels is usually nasty and gross. But the floor was gritty and desperately needed sweeping. There were not enough towels or washcloths. There were no blankets on the bunk beds only sheets. The bottom bunk had bits of dirt on it! We called housekeeping. They were a long time coming. We stayed 3 nights. The third night, my youngest daughter realized the top bunk she had been sleeping in had never been changed either. She had been sleeping in a dirty bed. We constantly ran out of toilet paper and towels and had to keep calling housekeeping for more. I was not impressed with service at the hotel! AND, there was a $20.20 per DAY additional resort fee in top of everything. I really don't mind old or out-dated furnishings. I am not one of those that needs everything to be updated with the latest colors and styles, BUT it needs to be CLEAN! I would not stay here again.
Genuine Hotels.com guest review
3 night business trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
"1st room not clean but 2nd room was great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Checked into the 1st room and it was dirty, We were moved to a nicer room right away and the stay was great.
Genuine Hotels.com guest review
2 night family trip Apr 2, 2015
A Traveler
US
1.0 / 5Poor
"Disgusting"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This was an awful hotel. Our room was dirty, they really need to update the photos that are online because our room didn't look anything like the photos. They advertise free wifi and when I called to find out why my card was charged over 100 dollars they said its a 20.00 charge a night for "free wifi" automatically added to your bill. Absolutely disgusting I will NEVER use this hotel again.
Genuine Hotels.com guest review
3 night family trip Mar 29, 2015
Frank
US
1.0 / 5Poor
"Night not to remember"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The room was not the room I saw on the app. The room I was shown had a couch and a double bed. The room I ended up with had two double beds. Wooden floors instead of carpeting made the room cold. The front desk was under staffed, waited over 45 minutes to get checked in. The little water pressure in the shower. I would not stay in this hotel again.
Genuine Hotels.com guest review
1 night business trip Apr 11, 2015
Charles
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very nice hotel.. the grounds were great with a nice tree-lined pool area, and a little pond with ducks on it. Bed in the room was really comfortable!
Genuine Hotels.com guest review
2 night trip Mar 21, 2015
Phillip
US
4.0 / 5Excellent
"Great Place!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My kids and I enjoyed our 3 night, 4 day stay. Perfect location, very relaxing and the pool area was great!!! Will definitely stay again.
Genuine Hotels.com guest review
3 night family trip Apr 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice but understaff"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel is understaff at night time I get there at 10 pm my room door was broken and they try to fix it with me and my two already tired kids inside the room for a long hour with lo luck, then they asked me to wait for the manager to call me an hour later when I was already upset we head to the front desk and then they change my room. So finally we get to a room at 1am in the morning. I don't think is OK
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Ysbelin
US
2.0 / 5Fair
"un impressed"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
we rented 3 rooms one the lock on the door looked like some one kicked it in and the room had a strong paint smell in it the second room had small issues as well and the room we had you could throw a rock and hit a gas station it was that close so I was not impressed AT ALL!
Genuine Hotels.com guest review
1 night family trip May 1, 2015
Paul
US
5.0 / 5Outstanding
"excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I spend one night with my mother and really enjoy the service. Thanks
Genuine Hotels.com guest review
1 night family trip Apr 29, 2015
washington
US
1.0 / 5Poor
"poor"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
There was a offensive sewer odor in the room. There were 5 unconsidered people that occupied the next door room which they kept me up all night. I reported the issue to the hotel 2:00 a.m. and there was no improvement. Soup and shampoo was supplies were not replenished by the room service following day. Room was not carpeted and there was nowhere to rest my luggage.
Genuine Hotels.com guest review
2 night business trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it
Genuine Hotels.com guest review
1 night romance trip Feb 22, 2015
Guilermo
US
4.0 / 5Excellent
"Good but not savvy"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
It took almost an hour to check in-I believe this was due to the weekend specials they were having. They really needed more staff members working the front desks. Then, we started to watch "Frozen" poolside and someone put the projector next to the sprinklers (they turned on at the beginning of the movie). It shorted out the projector and the duration of the movie. The rest of the hotel was beautiful, but I would keep looking for a more savvy hotel.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
A Traveler
US
3.0 / 5Good
"OK for 1 night stay, You get what you pay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I was hesitant about my stay due to the reviews I read, but I've stayed in hotels with negative reviews that have been a great stay. The hotel complex is great and location was right where I needed to be. When we entered our room I did a brief inspection. The room was not cleaned properly, hairs where in bathroom and on the pillows. Thanks to my 13yr daughter who always carries pillow cases and sheets/blankets. In the middle of the night I got up to use the bathroom and it did not flush, We could not turn on or TV, but in the morning we saw that it was unplugged. Since we arrived to our room at 12pm very tired we were not call and complain. When I book a hotel room I expect it to be clean, and everything working properly. I will not stay here again even though I got a great deal for the room, but you get what you pay for.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 13
  • Next >