"MAP WOULD HELP"
I enjoyed my stay at Double Tree, Green Tree, but I think the directions to our room might have been better if there had been a simple map showing the location of our rooms. The use of the word "towers" is somewhat misleading -- and the location of 14th floor is not clear immediately -- so a map that could be given to a person who is checking in with […] their location shown would help to clarify matters. One complaint was that the toilet would not shut off properly. I trust it has been repaired. Read moreGenuine Hotels.com guest review
We stayed here one night on our honeymoon, overall everything exceeded our expectations. It was much larger than I had anticipated but that was no issue for us. Definitely an older building which had been updated inside, and it could use a couple more updates. The biggest bummer was the number of kids in the pool area when we were hoping for a quieter […] night. Read moreGenuine Hotels.com guest review
Great staff, great service, close to downtown.Genuine Hotels.com guest review
"Pleasant visit but needed electricity access"
The Upper level Entrance B electronic card reader was defective and looks like it has been this way a long time. Disappointing as we and other guests struggled to get into hotel. Room was fine but electronic plugs were few and needed for light and TV. With people's computers and smart phones, you need those lamps with plugs in base or extender plugs […] for guest usage. Breakfast buffet and serving staff were outstanding. Desk staff friendly and professional. Great location. Read moreGenuine Hotels.com guest review
Everything went as planned and expected. Staff was virtuous and helpful. Rooms were quiet and cleanGenuine Hotels.com guest review
This hotel is recently renovated, and the renovations were done well. I have two complaints: 1. As with most Hilton locations, the beds are Sleep Number adjustable mattresses - they were set on the most firm setting, and after not being able to locate a remote or control to adjust them, I asked the front desk staff about adjusting them, I was told they […] don't have the ability to do so. 2. Faulty equipment caused a fire alarm to sound and the hotel to be evacuated at 3:00am. When asked about compensation for the hassle, I was told there was nothing they could do. Read moreGenuine Hotels.com guest review
WE HAD A MOST ENJOYABLE STAY. IT WAS THE 50TH WEDDING ANNIV. OF BROTHER AND HIS WIFE. THEY HAD A FANTASTIC SUITE WHICH MY SISTER AND I GAVE THEM AS A GIFT. 6 OF US STAYED IN THE HOTEL, AND WERE EXTREMELY PLEASED WITH ROOMS, SERVICE, ETC. WE WILL STAY IN THE DOUBLETREE NEXT TIME WE ARE IN PGH. THANK YOU FOR HELPING US MAKE THE 50TH A FUN AND WONDERFUL […] EXPERIENCE FOR THE 6 OF US: BROTHER, HIS WIFE, SISTER, HER HUSBAND, AND MYSELF AND MY HUSBAND.MARY Read moreGenuine Hotels.com guest review
Very happyGenuine Hotels.com guest review
For the money that we paid to stay here, we were very disappointed. No perks except a chocolate chip cookie when you check in. The young woman who checked us in was very nice, however the friendliness seemed to stop with her. No coffee, tea or snacks and no breakfast. One of the elevators did not work, although you would not have know this because during […] the entire time we were there no employee took the initiative to put some kind of sign on the elevator letting you know that it was not working - you had to figure this out on your own. When we went to our floor, all the rooms still had dirty sheets by the door. The hair dryer in the room did not work, so we went to the front desk to get another - they sent one up but the employees were not very friendly about it. If this had been an economy hotel I would have thought that you get what you pay for. I still haven't figured out what we paid for. we have stayed at cheaper places and received better service. Read moreGenuine Hotels.com guest review
"2nd time of giving it"
Receptionist very off hand and not helpfull..night and morning!Genuine Hotels.com guest review
"Hotel on the hill"
The stay was short so I didn't get to experience everything the hotel had to offer. The bed was very comfy and the room was clean and seemed to be updated. I would recommend this hotel to anyone.Genuine Expedia guest review
"easy access to Hockey and Ball games"
Fine but receptionest on arrivial VERY unpleasant and unhelpfull, she was also on duty in the morning and had just the same attitude.... needs adjusting, usualy Double Tree staff VERY nice.Genuine Hotels.com guest review
"Nice hotel - within budget"
The hotel is nice and has option to include breakfast - this is a nice option for families with kids - no need to hurry out and hunt for a nearby restaurant. Service is excellent and staff is very nice. 10 mins from downtown.Genuine Expedia guest review
I got this for a killer deal as part of a package. I was a little skeptical, especially driving up to the entrance. This hotel looks old and dingy from the outside, but inside is COMPLETLEY renovated top to bottom. Rooms were cozy and very clean. Everything is brand new. Nice location between the airport and the city.Genuine Expedia guest review
very nice hotel with friendly helpful staff. I liked the shuttle service, very frequent and easy to use.Genuine Hotels.com guest review
"Convenient for staying close to the city"
Very little directly around the hotel but very convenient to get to other locations, especially downtown. Adequate rooms, not crazy about the bathroom (small/tight) but certainly not a deal breaker. Very resonable for the room rate. Staff was great.Genuine Hotels.com guest review
"Family Friendly Hotel"
Great family friendly hotel. The kids loved the pool and we loved the workout room. Close to the airport, free airport shuttle, close to downtown.Genuine Hotels.com guest review
Very relaxing. Great breakfast. Relaxing in the pool and hot tub.Genuine Expedia guest review
"Overall good stay"
Hotel was clean and had nice amenities. Nice fitness center and indoor/outdoor pool with hot tub. My only complaint would be the overpriced breakfast buffet. Over $14 for adults and not an overwhelming selection. I WOULD stay again, though.Genuine Hotels.com guest review
"Girls weekend to rock"
My niece, great niece and I were in Pittsburgh for the weekend to celebrate my great niece's 11th Birthday. We were having a "girls" weekend. Upon check in, we were given delicious warm choc chip cookies,The 11 year old loved the hotel instantly. The staff were very courteous, informative, and accommodating. The pool hours (6am-11pm) were great because […] if allowed us to incorporate swimming into our tight schedule. Although we had meals already planned, there were three choices of dinning without leaving the hotel. The infused drinking water in the lobby was excellent. With checkout not being until 12 noon, we were able to enjoy the pool again Sunday morning prior to checkout. The 11 year old wants to return for our vacation and just stay at the hotel. Read moreGenuine Expedia guest review
Very accommodating and clean! Staff were very helpful and courteous!Genuine Expedia guest review
"Convenient, clean, and amenities"
Stayed here many times. Great exercise room. Good restaurant/bar. Rooms upgraded but heating/cooling/plumbing inconsistent. Near rail line and trains get noisy.Genuine Expedia guest review
While we were there, one of the staff told us that you had just renovated and it looks great. Everything is very modern and stylish. We had a great stat!Genuine Hotels.com guest review
"Happy with our stay"
We picked this hotel because of how close it was to the casino and for how nice it looked online. It did not disappoint. The staff was very friendly, the hotel was clean and the room was cozy.Genuine Hotels.com guest review
"Best Customer Service experience at a hotel EVER!"
I booked this hotel because the price was right (just over 100.00) and I trust the Hilton name. I needed a place to stay for a one night business trip that was very last minute. I had never been to the Pittsburgh area. Boy was this the best gamble ever!! Customer Service was FABULOUS. Besides this being a great hotel, half way between the airport and […] down town, a great indoor/outdoor swimming pool with jacuzzi and gym that rivals my local fitness center, I was picked up from the airport, taken to Walmart when I discovered I forgot something from home, greeted with amazing fresh baked cookies and fresh fruit, given a late check out free of charge when my business meeting ran (far) past my checkout time, and returned to the airport. Will definitely be writing corporate a letter on a job well done!!! Read moreGenuine Expedia guest review
"Do something about the room heating/AC!!"
This hotel is perfectly fine, especially since Double Tree took over, but why they haven't revamped the climate systems in the rooms is beyond me. This time, as soon as the room warmed up to our desired temp, the A/C would automatically kick in and freeze us out. Made for a bad night's sleep. Last time, my brother's room heater wouldn't shut off and […] it nearly cooked him! Can someone please replace the antiquated system there now with something from THIS century?? Read moreGenuine Hotels.com guest review
"Safe and Comfortable"
This hotel is a perfect location for easy access to the city and south of Pittsburgh. It has been updated. The staff was very friendly and helpful. Every day they had a pitcher of cold fresh water with fruit. It was good! I would stay here again without question.Genuine Expedia guest review
"nice for a night"
the room was very nice & clean, the most important thing! The lobby was very inviting & staff was very friendly. The only problem we had was our room was on the second floor next to the stairwell. There was a loud noise that we wanted to verify wasnt going to be running all night so the front desk sent up an engineer to figure out the source of the […] noise. Ended up being the heater in the stairwell, he went in there and fixed it.....until about 3am when it started running again. I happened to be awake and then had a difficult time going back to sleep for the rest of the early morning. Read moreGenuine Hotels.com guest review
"Great place! Newly remodeled and nice."
It was a really nice stay in Pittsburgh. I've been to this hotel several times now, but it's been remodeled and it's a very nice change. It was nice before, hence the reason I continued to book there; now it's even better. I did have a complaint about the heater in the staircase (our room was next to a staircase that had a noisy machine running, assumed […] heater), and the staff was very nice in accomodating me to better my next stay. I would definitely suggest this hotel. Read moreGenuine Expedia guest review
"Close to Pittsburgh"
Great location, great service, biggest downfall was the old bathroomGenuine Expedia guest review
"nicest hotel outside of downtown but convient"
It was nice except they made me and my granddaughters move on New Years eve due to...."water leak" later found out it was due to "adult party" in the third tower(my granddaughters are 7/8) I should have been told that way I would not have taken them back to look for the toy they lost!!!!Genuine Hotels.com guest review
"location was very convenient to our activities."
Staff was very professional and friendly. The entire place was well kept and the room very comfortable. We will be staying there again.Genuine Hotels.com guest review
"Easy access to downtown"
Quiet, comfortable, very pleasant room.Genuine Hotels.com guest review
"Not what I'd hoped for"
The staff was friendly and helpful, but the overall condition of this facility was disappointing. And it's located in an inconvenient, not so good part of town. Probably won't consider this location in the future.Genuine Hotels.com guest review
Comfortable hotel. Bar/Restaurant staff was personable and efficient.Genuine Expedia guest review
"new Pittsburgh hotel"
we enjoyed our stay. we used to stay at the Radisson and were wary about changing, but the Doubletree is nice, too.Genuine Expedia guest review
"Well Maintained Hotel"
Good place to stay -- convenient to I-376. We were visiting our son and new wife, and they lived nearby, so it was a very convenient choice for us. Nicely appointed room, with flat screen TV, coffee maker, ample desk area and nice chair to relax in. Even though the hotel had a lot of guests for the Steelers game, it was very quiet at night. We would […] stay there again. Read moreGenuine Hotels.com guest review
"Top of the hill"
It was a wonderful hotel especially for the price on Hotels.com. It was a bit off the path but worth going out of the way for the stay.Genuine Hotels.com guest review
Very clean and comfortable will stay again in the future.Genuine Expedia guest review
This hotel gas been remodeled and is stylish. It has a nice seating area with fireplace in lobby. Room sevice dinner was good. Room service Breakfast was not as great. I will do the breakfast buffet next time. Water pressure nice in shower. No vent in bathroom? TV and beds nice. free wi-fi. Complimentary cookie. Overall a nice stay here.Genuine Hotels.com guest review
Fine, just a little old, but it was clean. Lots of groups of kids in for the weekend. Room was comfortable enough and clean. This was nothing special but it was fine.Genuine Expedia guest review
Very disappointed!!Genuine Hotels.com guest review
The bathrooms do not have any fans to remove steam. The bathroom door handle fell off three times and the toilet would not flush properlyGenuine Expedia guest review
"Very nice hotel with great ammentiites."
All staff were most accomodating. The hotel was very clean and well maintained.Genuine Expedia guest review
"convenient to out of town work"
Hotel staff is friendly and helpful. The Fitness area and snack area are nice adds. The room is in need of a new bed, too hard! Bathroom door is narrow and opens in the wrong direction.Genuine Hotels.com guest review
I like the fitness area and snack shop. It is good to have at the hotel. The beds are hard and uncomfortable. Rooms need updating a bit, especially Tower 2. Good location and price.Genuine Expedia guest review
No issues with service or facilities. Staff was pleasant and accommodating.Genuine Hotels.com guest review
"Convenient for our stay to visit family"
Clean rooms. Comfortable beds. Great place to stay.Genuine Expedia guest review
"Clean Rooms, no extras."
This hotel was very clean, the mid morning staff left something to be desired... very flat and felt like they were just trying to get us out of the way. Cookies were awesome. We paid the premium rate going through Expedia, cheaper rate would have been acquired going through front desk, also no breakfast included in Expedia. When we spoke to night staff […] they were friendly and comp the breakfast. This hotel could use a new landscaper as the back side of hotel needed some upkeep. Very clean and beds were so comfortable! Read moreGenuine Expedia guest review
it was pleasant. Nice to have a restaurant within.Genuine Hotels.com guest review
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