"A satisfied customer"
our stay at the hotel was quite enjoyable.The front desk was very friendly,courteous and helpful.The restaurant and bistro was excellent.We would recommend the double tree hotel to my family and friends.Looking forward to visiting in the near futureGenuine Hotels.com guest review
Very nice hotel. Friendly staff and clean rooms. Can't go wrong with this one.Genuine Hotels.com guest review
"Paper thin walls, loud plumbing, dogs barking"
A pet friendly hotel is very accomadating, but when people leave multiple dogs alone in a room for hours on end to bark at each other, it's not so friendly. Multiple complaints made, even housekeeping notified hotel management of their concern. No resolution.Genuine Hotels.com guest review
"Annual Steelers trip"
Went to a Steelers game and it was the perfect stay for the perfect price!Genuine Hotels.com guest review
Very nice, would come againGenuine Hotels.com guest review
"Great Getaway for 2"
Our stay was wonderful. The hotel is beautiful, our room was very nice and we were very satisfied overall. The next morning breakfast was terrific as well.Genuine Hotels.com guest review
I loved the hotel, but I hated room 317. The bed was super lumpy & uncomfortable. Needs a new mattress. Didn't want to complain but it was unacceptable.Genuine Hotels.com guest review
"Children in hottub?"
We traveled to Pittsburg to visit my daughter and attended an outdoor event on a rainy, blustery afternoon. After dinner we were looking forward to a relaxing swim and session in the Jacuzzi. We were surrounded by 4 or 5 small children ( one wearing water wings since she was about 3) all the time we were in the Jacuzzi. WHen we first stepped in one […] little girl said " We dont like the bubbles! " and was finally told by her mother to turn the dial, which she was guarding. We enjoy children and they seemed to be having a great time in the pool ( about 7 others) but have never been in a facility where there was not a sign requesting that children be a certain age in the hot tub. I read a small line in your brochure we says you are "going green" in your use of linens but i think it would be more successful if signs were posted in the bathrooms. Kudos to housekeeping. Our room was very clean as were all other areas. Thanks! Read moreGenuine Hotels.com guest review
Do not like that my room was one price but they charged me an extra $40 just in case i ran any charges.Genuine Hotels.com guest review
"Clean Rooms But a Little Pricey"
Very clean hotel and friendly check-in. Room rates were a little pricey, but, you get what you pay for.Genuine Hotels.com guest review
Nice hotel but, when someone opens your door and comes in while you are still in bed at 9:30, Not Good!!! And, after that, housekeeping was yelling up and down the hallway to each other was very inconvienient!!Genuine Hotels.com guest review
no complaints shuttle was great would use hotel againGenuine Expedia guest review
Very comfortable beds. Easy to get to. More than adequate parking with good access in the back of the hotel.Genuine Expedia guest review
"Overnight in Pittsburgh"
Great area, hotel is not too far of a drive from downtown. Affordable hotels are not easy to come by but even though the price is a little high for the room, it was still a nice place.Genuine Expedia guest review
We stayed here for one night during my son's move-in to CMU. It is on the other side of the river from CMU and about 15 minutes drive to the campus. The hotel is tucked between residences. It is a large hotel. The rooms were very clean and comfortable. We didn't use the facilities much. However, we saw a lot of people enjoying the pool and the restaurants […] within the hotel. The only issue we had was the noise from the parking lot. Although we were 4 floors above ground, we could hear the conversations from the parking lot below. Unfortunately, on the day of our stay, there were people yakking up to 3AM, which kept my wife up all night. Needless to say that I slept thru it all. Read moreGenuine Expedia guest review
"Will NOT stay again!"
There for 4 days. My room was next to the outdoor pool. Drunken, loud idiots and barrels of misbehaved children everyday from 6 am-11 pm. Screaming, running, cursing, it was awful. No peace or quiet, ever. The neighbor turned on her radio, and I'm sure she didn't think it was loud but it was like it was in my room. The hallways all smelled like urine […] terribly. I had two double beds. One was stiff as a board, the other was so sunken in I almost disappeared into it. I ordered a bottle of wine from room service and they said they hadn't carried it in a long time. My room key stopped working halfway through when I was at the spa tub and I couldn't get back in my room. The attendant at the front desk did not have a nice attitude about it, demanding ID. Uh, ID was in my room, I could not get into. Some idiot thought it would be funny to steal all the Do Not Disturbs off the doors and housekeeping walked in while I was in bed. The refrigerator was not even plugged in and I had to move LOTS of heavy stuff to get it plugged in. The bathroom was ridiculously outdated and mildewy/moldy. The area surrounding the hotel is awful. Would NEVER stay again. Read moreGenuine Expedia guest review
Upon arrival the hotel was very welcoming, the decor was modern and nice and the employees were all pleasant and helpful. Our room was decent but the bathroom was very dirty upon arrival. The shower was disgusting! There was black mold in the grout and stains all over the tub. It was definitely outdated and needs some work. In our room there were 2 […] bees found near the window crawling around. Not what I expected. Some areas were very modern and updated while others needed alot of tlc. I would recommend due to location but that's about all. Not worth the price and not someplace the Hiltons should be proud of. Read moreGenuine Expedia guest review
Lots of things to do right at the hotel!Genuine Hotels.com guest review
I would definitely stay there again when in the Pittsburgh area.Genuine Hotels.com guest review
Bathtub was clogged and backing up. Reported it to staff and was told the problem was in room next door and was being fixed. Not fixed during two night stay. Also, when using whirlpool the timer dial did not work--set it for 10 minutes and motors were still running half an hour later.Genuine Hotels.com guest review
Front desk person gave information on the hilton honors program but gave me the wrong honors number and I couldn't get credit for the room.Genuine Expedia guest review
The only disappointment was that we had an issue and needed a late check out, and even though I called hours earlier than the check out time, they only granted us 30 minutes. I thought at least an hour would have been more accommodating to the customer. It was unfortunate. But our stay was niceGenuine Hotels.com guest review
"Clean, Pleasant hotel"
We were there for my sister's wedding. Staff was very pleasant and helpful. Room was clean and beds were very comfortable. Food at the restaurant was good.Genuine Expedia guest review
Cozy. Quiet. Excellent. Meetings were very long. Snacks were awesome. Comforting teas throughout day very consoling.Genuine Hotels.com guest review
"Old hotel refurbished nicely -- needs towel racks"
Lovely hotel. I believe it used to be a Ramada Inn at one time, but has since been renovated. The outside is still rather old and unremarkable looking, but the inside is attractive and clean. However, it had the smallest bathroom I've ever been in--so small that the door blocked the toilet. You had to wedge yourself between the toilet and the sink to […] use the sink and mirror. And it had absolutely no towel racks in the bathroom, so there was no place to put a wet towel except on the floor or piled up on the small bathroom counter. Not much they could do about the size of the bathroom, but adding a towel rack to the back of the door or over the bathtub would help immensely. Read moreGenuine Hotels.com guest review
Had a horribly noisy room next to some partying guests. The staff were very understanding and moved us immediately to a better room. No complaints.Genuine Expedia guest review
"MAP WOULD HELP"
I enjoyed my stay at Double Tree, Green Tree, but I think the directions to our room might have been better if there had been a simple map showing the location of our rooms. The use of the word "towers" is somewhat misleading -- and the location of 14th floor is not clear immediately -- so a map that could be given to a person who is checking in with […] their location shown would help to clarify matters. One complaint was that the toilet would not shut off properly. I trust it has been repaired. Read moreGenuine Hotels.com guest review
"Very nice hotel. Clean, and close to downtown."
We reserved a bed and breakfast special for four people. Everything was excellent. They welcome you with warm cookies when they give you your room keys, the kids love them. The room was comfortable, the swimming pool was clean and they even had a lifeguard. The breakfast had lots of choices (cereal, bacon, potatoes, omelettes, fruit, etc.). Our server […] was very nice and she kept checking on us to make sure we didn't need anything. I will definitely stay there again. Read moreGenuine Expedia guest review
We stayed here one night on our honeymoon, overall everything exceeded our expectations. It was much larger than I had anticipated but that was no issue for us. Definitely an older building which had been updated inside, and it could use a couple more updates. The biggest bummer was the number of kids in the pool area when we were hoping for a quieter […] night. Read moreGenuine Hotels.com guest review
"Very close to downtown Pittsburg"
The price was much better staying outside of the city and was a very short drive to downtown Pittsburg.Genuine Expedia guest review
generally ok, location is a bit strange, in the middle of a bunch of residential houses.Genuine Expedia guest review
Great staff, great service, close to downtown.Genuine Hotels.com guest review
Very busy hotel... A lot of rooms that could accommodate large conventions or groups. When we were there the occupancy was high with families and a lot of children running around. The room was clean and beds comfy but evidence if age in the bathroom fixtures and carpets. Make sure you call hotel to ask about occupancy before booking if you like quiet. […] All in all the hotel is fine. Read moreGenuine Expedia guest review
"Nice hotel within driving distance of downtown"
Very nice upgrades from my last visit. Only thing I found odd was the old bathroom fixtures in an otherwise updated bathroom.Genuine Expedia guest review
"Nice hotel close to downtown."
This is a great hotel, less than 8 minutes from downtown, but outside of that downtown atmosphere. Clean and neat hotel. Pleasure to stay here!Genuine Expedia guest review
Generally ok given it's size, price point and location. Its like a 10 year old Chevy, hanging in there for its third owner. Still able to get you there but no longer with any luster.Genuine Expedia guest review
The room was comfortable, the staff very friendly and easy access to and from Heinz Field for the Luke Bryan concert. The only complaint was the bathroom was small. Would recommend this motel and we will stay their again.Genuine Expedia guest review
"Pleasant visit but needed electricity access"
The Upper level Entrance B electronic card reader was defective and looks like it has been this way a long time. Disappointing as we and other guests struggled to get into hotel. Room was fine but electronic plugs were few and needed for light and TV. With people's computers and smart phones, you need those lamps with plugs in base or extender plugs […] for guest usage. Breakfast buffet and serving staff were outstanding. Desk staff friendly and professional. Great location. Read moreGenuine Hotels.com guest review
the hotel was great. very clean room no stains on bedding or anything. that is a real big plus in my book.Genuine Expedia guest review
Everything went as planned and expected. Staff was virtuous and helpful. Rooms were quiet and cleanGenuine Hotels.com guest review
The hotel was beautiful, clean, and had everything we needed. The staff was friendly, competent, and helpful. The wonderful pool had a lifeguard, which is unusual for hotels.Genuine Expedia guest review
"great staff service......."
conveinent to pittsburgh, well maintained hotel......Genuine Expedia guest review
This hotel is recently renovated, and the renovations were done well. I have two complaints: 1. As with most Hilton locations, the beds are Sleep Number adjustable mattresses - they were set on the most firm setting, and after not being able to locate a remote or control to adjust them, I asked the front desk staff about adjusting them, I was told they […] don't have the ability to do so. 2. Faulty equipment caused a fire alarm to sound and the hotel to be evacuated at 3:00am. When asked about compensation for the hassle, I was told there was nothing they could do. Read moreGenuine Hotels.com guest review
"Nice Hotel ,Awesome pool"
Stayed overnight all was clean ,neat , pool was awesome ,free WiFii. Ordered an evening Pizza in room the waiter brought it very quickly & went above the call of duty to get me a bucket of ice .Very nice Hotel ,great service .Wonderful stayGenuine Expedia guest review
"Clean hotel within 5 miles to CMU."
We were there for daughter's college graduation. The room was nice and clean and beds are comfortable. We were settled in the hotel room within half hour after leaving airport. It is within 5 miles from CMU and is convenient driving back and forth to the university.Genuine Expedia guest review
WE HAD A MOST ENJOYABLE STAY. IT WAS THE 50TH WEDDING ANNIV. OF BROTHER AND HIS WIFE. THEY HAD A FANTASTIC SUITE WHICH MY SISTER AND I GAVE THEM AS A GIFT. 6 OF US STAYED IN THE HOTEL, AND WERE EXTREMELY PLEASED WITH ROOMS, SERVICE, ETC. WE WILL STAY IN THE DOUBLETREE NEXT TIME WE ARE IN PGH. THANK YOU FOR HELPING US MAKE THE 50TH A FUN AND WONDERFUL […] EXPERIENCE FOR THE 6 OF US: BROTHER, HIS WIFE, SISTER, HER HUSBAND, AND MYSELF AND MY HUSBAND.MARY Read moreGenuine Hotels.com guest review
Very happyGenuine Hotels.com guest review
booked hotel cause my grandson wanted to go swimming and found out when we got there that the indoor pool was being painted. Very disappointed that this wasn't updated on the website.Genuine Expedia guest review
For the money that we paid to stay here, we were very disappointed. No perks except a chocolate chip cookie when you check in. The young woman who checked us in was very nice, however the friendliness seemed to stop with her. No coffee, tea or snacks and no breakfast. One of the elevators did not work, although you would not have know this because during […] the entire time we were there no employee took the initiative to put some kind of sign on the elevator letting you know that it was not working - you had to figure this out on your own. When we went to our floor, all the rooms still had dirty sheets by the door. The hair dryer in the room did not work, so we went to the front desk to get another - they sent one up but the employees were not very friendly about it. If this had been an economy hotel I would have thought that you get what you pay for. I still haven't figured out what we paid for. we have stayed at cheaper places and received better service. Read moreGenuine Hotels.com guest review
"2nd time of giving it"
Receptionist very off hand and not helpfull..night and morning!Genuine Hotels.com guest review
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