the staff went above and beyond to help myself and other guest to have the best experience here. The free shuddle to and from the airport and city saved me easily $120 in cab fares. Will stay here again!Genuine Hotels.com guest review
"Comfortable stay not far from downtown."
This is a comfortable hotel with a nice indoor/outdoor pool and indoor hot tub. Staff is very friendly. A restaurant/bar is located in the hotel. The fitness room is spacious and has lots of good equipment. Hotel runs a shuttle service to and from Heinz field for Steelers games.Genuine Hotels.com guest review
Stayed here 3yrs ago when it's a Radisson. Now it's renovated as a Double Tree. It still has the same layout - gym, pool, full-service restaurant (w/ hh) and a newly installed bistro. The price can vary, but @ $120 it's acceptable.Genuine Hotels.com guest review
"A satisfied customer"
our stay at the hotel was quite enjoyable.The front desk was very friendly,courteous and helpful.The restaurant and bistro was excellent.We would recommend the double tree hotel to my family and friends.Looking forward to visiting in the near futureGenuine Hotels.com guest review
Very nice hotel. Friendly staff and clean rooms. Can't go wrong with this one.Genuine Hotels.com guest review
"Paper thin walls, loud plumbing, dogs barking"
A pet friendly hotel is very accomadating, but when people leave multiple dogs alone in a room for hours on end to bark at each other, it's not so friendly. Multiple complaints made, even housekeeping notified hotel management of their concern. No resolution.Genuine Hotels.com guest review
"Annual Steelers trip"
Went to a Steelers game and it was the perfect stay for the perfect price!Genuine Hotels.com guest review
Very nice, would come againGenuine Hotels.com guest review
"Great Getaway for 2"
Our stay was wonderful. The hotel is beautiful, our room was very nice and we were very satisfied overall. The next morning breakfast was terrific as well.Genuine Hotels.com guest review
I loved the hotel, but I hated room 317. The bed was super lumpy & uncomfortable. Needs a new mattress. Didn't want to complain but it was unacceptable.Genuine Hotels.com guest review
"Children in hottub?"
We traveled to Pittsburg to visit my daughter and attended an outdoor event on a rainy, blustery afternoon. After dinner we were looking forward to a relaxing swim and session in the Jacuzzi. We were surrounded by 4 or 5 small children ( one wearing water wings since she was about 3) all the time we were in the Jacuzzi. WHen we first stepped in one […] little girl said " We dont like the bubbles! " and was finally told by her mother to turn the dial, which she was guarding. We enjoy children and they seemed to be having a great time in the pool ( about 7 others) but have never been in a facility where there was not a sign requesting that children be a certain age in the hot tub. I read a small line in your brochure we says you are "going green" in your use of linens but i think it would be more successful if signs were posted in the bathrooms. Kudos to housekeeping. Our room was very clean as were all other areas. Thanks! Read moreGenuine Hotels.com guest review
Do not like that my room was one price but they charged me an extra $40 just in case i ran any charges.Genuine Hotels.com guest review
"Clean Rooms But a Little Pricey"
Very clean hotel and friendly check-in. Room rates were a little pricey, but, you get what you pay for.Genuine Hotels.com guest review
Nice hotel but, when someone opens your door and comes in while you are still in bed at 9:30, Not Good!!! And, after that, housekeeping was yelling up and down the hallway to each other was very inconvienient!!Genuine Hotels.com guest review
Lots of things to do right at the hotel!Genuine Hotels.com guest review
I would definitely stay there again when in the Pittsburgh area.Genuine Hotels.com guest review
Bathtub was clogged and backing up. Reported it to staff and was told the problem was in room next door and was being fixed. Not fixed during two night stay. Also, when using whirlpool the timer dial did not work--set it for 10 minutes and motors were still running half an hour later.Genuine Hotels.com guest review
The only disappointment was that we had an issue and needed a late check out, and even though I called hours earlier than the check out time, they only granted us 30 minutes. I thought at least an hour would have been more accommodating to the customer. It was unfortunate. But our stay was niceGenuine Hotels.com guest review
Cozy. Quiet. Excellent. Meetings were very long. Snacks were awesome. Comforting teas throughout day very consoling.Genuine Hotels.com guest review
"Old hotel refurbished nicely -- needs towel racks"
Lovely hotel. I believe it used to be a Ramada Inn at one time, but has since been renovated. The outside is still rather old and unremarkable looking, but the inside is attractive and clean. However, it had the smallest bathroom I've ever been in--so small that the door blocked the toilet. You had to wedge yourself between the toilet and the sink to […] use the sink and mirror. And it had absolutely no towel racks in the bathroom, so there was no place to put a wet towel except on the floor or piled up on the small bathroom counter. Not much they could do about the size of the bathroom, but adding a towel rack to the back of the door or over the bathtub would help immensely. Read moreGenuine Hotels.com guest review
"MAP WOULD HELP"
I enjoyed my stay at Double Tree, Green Tree, but I think the directions to our room might have been better if there had been a simple map showing the location of our rooms. The use of the word "towers" is somewhat misleading -- and the location of 14th floor is not clear immediately -- so a map that could be given to a person who is checking in with […] their location shown would help to clarify matters. One complaint was that the toilet would not shut off properly. I trust it has been repaired. Read moreGenuine Hotels.com guest review
We stayed here one night on our honeymoon, overall everything exceeded our expectations. It was much larger than I had anticipated but that was no issue for us. Definitely an older building which had been updated inside, and it could use a couple more updates. The biggest bummer was the number of kids in the pool area when we were hoping for a quieter […] night. Read moreGenuine Hotels.com guest review
Great staff, great service, close to downtown.Genuine Hotels.com guest review
"Pleasant visit but needed electricity access"
The Upper level Entrance B electronic card reader was defective and looks like it has been this way a long time. Disappointing as we and other guests struggled to get into hotel. Room was fine but electronic plugs were few and needed for light and TV. With people's computers and smart phones, you need those lamps with plugs in base or extender plugs […] for guest usage. Breakfast buffet and serving staff were outstanding. Desk staff friendly and professional. Great location. Read moreGenuine Hotels.com guest review
Everything went as planned and expected. Staff was virtuous and helpful. Rooms were quiet and cleanGenuine Hotels.com guest review
This hotel is recently renovated, and the renovations were done well. I have two complaints: 1. As with most Hilton locations, the beds are Sleep Number adjustable mattresses - they were set on the most firm setting, and after not being able to locate a remote or control to adjust them, I asked the front desk staff about adjusting them, I was told they […] don't have the ability to do so. 2. Faulty equipment caused a fire alarm to sound and the hotel to be evacuated at 3:00am. When asked about compensation for the hassle, I was told there was nothing they could do. Read moreGenuine Hotels.com guest review
WE HAD A MOST ENJOYABLE STAY. IT WAS THE 50TH WEDDING ANNIV. OF BROTHER AND HIS WIFE. THEY HAD A FANTASTIC SUITE WHICH MY SISTER AND I GAVE THEM AS A GIFT. 6 OF US STAYED IN THE HOTEL, AND WERE EXTREMELY PLEASED WITH ROOMS, SERVICE, ETC. WE WILL STAY IN THE DOUBLETREE NEXT TIME WE ARE IN PGH. THANK YOU FOR HELPING US MAKE THE 50TH A FUN AND WONDERFUL […] EXPERIENCE FOR THE 6 OF US: BROTHER, HIS WIFE, SISTER, HER HUSBAND, AND MYSELF AND MY HUSBAND.MARY Read moreGenuine Hotels.com guest review
Very happyGenuine Hotels.com guest review
For the money that we paid to stay here, we were very disappointed. No perks except a chocolate chip cookie when you check in. The young woman who checked us in was very nice, however the friendliness seemed to stop with her. No coffee, tea or snacks and no breakfast. One of the elevators did not work, although you would not have know this because during […] the entire time we were there no employee took the initiative to put some kind of sign on the elevator letting you know that it was not working - you had to figure this out on your own. When we went to our floor, all the rooms still had dirty sheets by the door. The hair dryer in the room did not work, so we went to the front desk to get another - they sent one up but the employees were not very friendly about it. If this had been an economy hotel I would have thought that you get what you pay for. I still haven't figured out what we paid for. we have stayed at cheaper places and received better service. Read moreGenuine Hotels.com guest review
"2nd time of giving it"
Receptionist very off hand and not helpfull..night and morning!Genuine Hotels.com guest review
"easy access to Hockey and Ball games"
Fine but receptionest on arrivial VERY unpleasant and unhelpfull, she was also on duty in the morning and had just the same attitude.... needs adjusting, usualy Double Tree staff VERY nice.Genuine Hotels.com guest review
very nice hotel with friendly helpful staff. I liked the shuttle service, very frequent and easy to use.Genuine Hotels.com guest review
"Convenient for staying close to the city"
Very little directly around the hotel but very convenient to get to other locations, especially downtown. Adequate rooms, not crazy about the bathroom (small/tight) but certainly not a deal breaker. Very resonable for the room rate. Staff was great.Genuine Hotels.com guest review
"Family Friendly Hotel"
Great family friendly hotel. The kids loved the pool and we loved the workout room. Close to the airport, free airport shuttle, close to downtown.Genuine Hotels.com guest review
"Overall good stay"
Hotel was clean and had nice amenities. Nice fitness center and indoor/outdoor pool with hot tub. My only complaint would be the overpriced breakfast buffet. Over $14 for adults and not an overwhelming selection. I WOULD stay again, though.Genuine Hotels.com guest review
While we were there, one of the staff told us that you had just renovated and it looks great. Everything is very modern and stylish. We had a great stat!Genuine Hotels.com guest review
"Happy with our stay"
We picked this hotel because of how close it was to the casino and for how nice it looked online. It did not disappoint. The staff was very friendly, the hotel was clean and the room was cozy.Genuine Hotels.com guest review
"Do something about the room heating/AC!!"
This hotel is perfectly fine, especially since Double Tree took over, but why they haven't revamped the climate systems in the rooms is beyond me. This time, as soon as the room warmed up to our desired temp, the A/C would automatically kick in and freeze us out. Made for a bad night's sleep. Last time, my brother's room heater wouldn't shut off and […] it nearly cooked him! Can someone please replace the antiquated system there now with something from THIS century?? Read moreGenuine Hotels.com guest review
"nice for a night"
the room was very nice & clean, the most important thing! The lobby was very inviting & staff was very friendly. The only problem we had was our room was on the second floor next to the stairwell. There was a loud noise that we wanted to verify wasnt going to be running all night so the front desk sent up an engineer to figure out the source of the […] noise. Ended up being the heater in the stairwell, he went in there and fixed it.....until about 3am when it started running again. I happened to be awake and then had a difficult time going back to sleep for the rest of the early morning. Read moreGenuine Hotels.com guest review
"nicest hotel outside of downtown but convient"
It was nice except they made me and my granddaughters move on New Years eve due to...."water leak" later found out it was due to "adult party" in the third tower(my granddaughters are 7/8) I should have been told that way I would not have taken them back to look for the toy they lost!!!!Genuine Hotels.com guest review
"location was very convenient to our activities."
Staff was very professional and friendly. The entire place was well kept and the room very comfortable. We will be staying there again.Genuine Hotels.com guest review
"Easy access to downtown"
Quiet, comfortable, very pleasant room.Genuine Hotels.com guest review
"Not what I'd hoped for"
The staff was friendly and helpful, but the overall condition of this facility was disappointing. And it's located in an inconvenient, not so good part of town. Probably won't consider this location in the future.Genuine Hotels.com guest review
"Well Maintained Hotel"
Good place to stay -- convenient to I-376. We were visiting our son and new wife, and they lived nearby, so it was a very convenient choice for us. Nicely appointed room, with flat screen TV, coffee maker, ample desk area and nice chair to relax in. Even though the hotel had a lot of guests for the Steelers game, it was very quiet at night. We would […] stay there again. Read moreGenuine Hotels.com guest review
"Top of the hill"
It was a wonderful hotel especially for the price on Hotels.com. It was a bit off the path but worth going out of the way for the stay.Genuine Hotels.com guest review
This hotel gas been remodeled and is stylish. It has a nice seating area with fireplace in lobby. Room sevice dinner was good. Room service Breakfast was not as great. I will do the breakfast buffet next time. Water pressure nice in shower. No vent in bathroom? TV and beds nice. free wi-fi. Complimentary cookie. Overall a nice stay here.Genuine Hotels.com guest review
Very disappointed!!Genuine Hotels.com guest review
"convenient to out of town work"
Hotel staff is friendly and helpful. The Fitness area and snack area are nice adds. The room is in need of a new bed, too hard! Bathroom door is narrow and opens in the wrong direction.Genuine Hotels.com guest review
No issues with service or facilities. Staff was pleasant and accommodating.Genuine Hotels.com guest review
it was pleasant. Nice to have a restaurant within.Genuine Hotels.com guest review
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