I had a great stay. The room was very comfortable.Genuine Expedia guest review
"My stay was very restful food was great."
I came there to relax after working under some very stressful conditions at work.The hotel took care of all my needs.The private beach is great.The food the the restaurant serves is much different than the food that I eat in Chicago.It seems to be very healthy and tasty.The bed I had in my room felt like a big soft cushion.It was a very nice stay.Genuine Expedia guest review
We absolutely loved The Palms. It was very well located and the hotel itself was beautiful. We really appreciated the set up of the double room with the separate bathroom and shower areas. Very nice when traveling with family. The staff were absolutely wonderful and the valet service was quick. Not to mention the fact that the hotel is on the beach […] with towel service, reserved chairs and umbrellas for hotel guests. Definitely going back soon! Read moreGenuine Hotels.com guest review
Very nice. Alot of construction in the areaGenuine Hotels.com guest review
We were there for a wedding. The front desk staff was helpful and so was restaurant staff. However the valet parking was a mess. The rooms were spacious and comfortable. The rooms were clean and always stocked with towels and toiletries.Genuine Expedia guest review
"Loved The Palms"
It's an amazing stay. I loved the friendly service, the amazing rooms and the location. The pool is open 24 hrs a day if you want to take a midnight swim. They have a bar by the pool where you can order food and drinks. Steps away from the beach where they provide you with chairs and umbrellas at no extra charge. You can also order food and drinks from […] the beach. Service is amazing and it feels like a private beach. Beautiful white sand beach. I loved my stay at The Palms. Can't wait to go back with my kids and family. Read moreGenuine Hotels.com guest review
Did not expect the grounds to be as beautiful as they were, very laid back you really feel like you are in the carribean. There was plenty of shade and room to separate yourself from others if you wish. The water at the beach was crystal clear with tropical fish, I have traveled a lot and this location was perfect. Ordered room service, usually do not […] get excited about the food- the food was amazing! All fresh local delish. If you are questioning whether staying, just try it, you will be pleased. Read moreGenuine Expedia guest review
I did not like the hotel the grounds were nice and lobby ,the room was small the bathroom was like a closet, the light switch did not work or the handheld shower. They also nickel and dime you paid a service charge for newspaper and towels.the street side had construction around the surrounding buildings not a nice areaGenuine Hotels.com guest review
"Was pleasantly surprised!"
I'm very picky and researched where to stay for a last minute overnight. The price was great, the staff wonderful, and the room was nice. The staff was actually so polite and welcoming at check in it shocked me that this was a South Beach hotel. Sent my 2 friends to stay there the next night and they said the same thing! Will DEF be back again!Genuine Hotels.com guest review
The hotel is right on the beach, which is great, and it's kind of a private area, so not as many people as in other places. The staff was very friendly, everybody was nice and attentive! The room was perfect! I stayed in the room with ocean view - it was amazing) and housekeeping service is great! Room was cleaned twice a day, and there were always […] clean towels, chocolate and ice. Cool! The pool is open 24 hours and all the time there is nice relaxing music. I will definitely come back! Unforgettable experience! Thank you :) Read moreGenuine Expedia guest review
It was great, breath taken.... more than I imagined...Genuine Expedia guest review
After the rude treatment we received in Bahamas it was quite refreshing to experience first class service at the Palms. Everyone was helpful, nice and went above and beyond. I love the fact that it's a green hotel without sacrificing class or service. The only thing I can complain about is the size of the rooms... They're very comfortable but "cozy […] ". Read moreGenuine Hotels.com guest review
"Beautiful grounds and Location"
This was a return stay for our Anniversary. WE LOVE IT! All staff are friendly; the hotel is clean, very comfortable, and beautiful. Everything about it is relaxing. My only complaint is the hidden daily hotel fees that add up QUICKLY and how expensive drinks are.Genuine Expedia guest review
"Good hotel, not in South Beach"
This hotel is very nice and the staff was very accommodating. The pool area is nice with a good bar and the hotel is right on the beach. My only issue was that the hotel is very far from any of the typical SB action. You will have to walk or drive a couple of miles to get anywhere. There was also lots of construction going on by the hotel. I think […] this would be a nice place for a family to stay at, but not necessarily if you're looking to be in the heart of SB. Also, be careful when accessing the fridge in your room. If anything gets moved at all, you will be charged for it. I did not realize that and we had several charges on our bill. The hotel staff did say they will remove them (since we did not consume anything), but I still have a charge pending on my credit card. So we'll see. Also, and this is minor, but the elevators are really slow. The staff uses the same elevators as the guests and that seems to take up more time. It didn't really bother me but it annoyed my friend quite a bit. Read moreGenuine Hotels.com guest review
Great room with ocean front views. Very clean and well taken care of. I didn't like the several extra charges from items i " took " from the private bar. I took it down to the front desk to ask why they were on the bill and they took it off no problem. Just wondering how many people didn't look through all the charges .Genuine Expedia guest review
"Very nice hotel"
Stayed there for 2 nights, the hotel is really nice, the staff was nice too. Hotel room was clean and modern. The pool was great with direct access to the beach. Its more of a quiet family friendly hotel. Overall I enjoyed my stay. I would go backGenuine Expedia guest review
As a New Yorker my expectations are always high, this hotel is Nice but not quite 4 star in my opinion, the rooms are nice but small and it is bit away from ocean drive, it is a quiet hotel more mature crowd and also had a spa, if you want a relaxed hotel scene this works if you prefer to be down by ocean drive with all the action this place is not […] quite that atmosphere, I rate this hotel 3.5 , great food, nice access to the beach. Read moreGenuine Expedia guest review
it was the perfect stay, the hotel was excellent from the beginning to the end the restaurants food was very good and the staff very accommodating and friendly . the private beach was very good and the rooms very clean and comfortable love it!!!!!!!!!Genuine Expedia guest review
"Definitely coming back soon"
Don't touch the mini bar. Once you remove something it is automatically charged to your account. Eat at the restaurant there! The quality of the food was amazing. Take a taxi to the other side of South Beach with all the other shops and restaurants. If you are going for the nightlife, ask locals about which clubs to go to, on the specific days of the […] week you plan on going out. Lots of jelly fish in the water at the private beach but its very nice to hang out there to tan. 24 hour pool was a plus but the bar closes pretty early. The spa was nice but a bit pricey as well. The hotel was very modern and very clean. The front desk offered friendly faces and excellent service. Same with the housekeeping staff. Read moreGenuine Hotels.com guest review
Loved staying here and will return. Beautiful ground and hotel was spotless. Disappointed with automatic $19 charge added to bill for use of beach items. This should have been more upfront at selection time. Would stay here again.Genuine Expedia guest review
"Beautiful hotel in south beach"
Amazing location. In the heart of south beach with its own private beach. The rooms were all beautifully made up and very comfortable. Best hotel Buffett breakfast that we've ever had!Genuine Hotels.com guest review
The hotel was beautiful, inside and the pool area/beach access. However,our comforter had yellow stains on it when we checked in, and we had to have the staff give us a new comforter. We didn't receive one apology, or anything comped. Also, we called down three times asked for extra towels, still no towels were brought up to our room. We ordered room […] service that night, and they forgot two of the appetizers. When we called down to tell them, they said they would give us a discount off our room service bill. We didn't want a discount, we either wanted an apology and our food brought up to the room, OR the two appetizers taken off our bill completely. The service was absolutely terrible, except for the bellmen/valet, they were fantastic! Read moreGenuine Hotels.com guest review
Very nice!!!Genuine Hotels.com guest review
Our family had a wonderful stay and the staff was very helpful - recommend this hotel 5 stars.Genuine Expedia guest review
"Everyone at the front desk met my needs ac quickly"
Great service. My needs were met accurately and quickly great jobGenuine Expedia guest review
The hotel was amazing!! The staff was very friendly & helpful. The food from the hotel was great. Can't say enough about the place. Definitely would recommend!! We had two adults & two teenagers in the room. Beds were very comfortable too.Genuine Expedia guest review
"The Palms Miami"
Second time there; stayed one week. Very nice hotel, not stuffy or pretentious; family-friendly; outstanding staff, very accommodating. Location is perfect; north of the South Beach hustle/bustle, but still walking distance. Rooms a bit small; could use more lighting. Elevator system shut down one evening.Genuine Expedia guest review
It was great. Beach access was great. Pool was really nice.Genuine Expedia guest review
"Nice hotel, too expensive! Busy restaurant :("
I was just there this weekend aug 9-10, Nice pool staff!! They were very attentive. Iam very dissapointed with the restaurant hostess on saturday night, I went down to eat and it was so full that I had to wait until after 10 pm. I understand that is a super busy hotel with the events they do, but it will be nicer to take care of guests in a more appropiate […] way. The hostess treated me like garbish, like I was nobody important for them. She had a careless attitude very rude face and gestures. I have never felt that way before. The Sunday breakfast hostess very nice. The waiters were super nice too. It may look weird that I say this but I think its a money-only rich people oriented place. Sorry but I felt like that with some of the staff. Read moreGenuine Expedia guest review
"Comfortable and welcoming hotel"
My teenaged daughter and I stayed for 3 nights. The hotel was beautiful, warm and inviting. The rooms are nice, but bathroom was tiny. Wifi intermittent. The chairs and umbrellas on the beach are included in the fee, which was nice. Daniel at the front desk was fabulous! I would consider this a hotel more for adults or older children. We would definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Will return again!"
My parents, preteen son and I had a short stay here and had a great time. I liked it because it was on its own private beach. No boardwalk gawkers, foot traffic because boardwalk was closed right after Palms (to the south). Beach had beautiful large rocks as markers for north/south ends for a family picture. Pool and beach service was great with a good […] menu and fair prices for a resort. Didn't use Essensia restaurant on-site. There is a cafe and Subway about 2 blocks south for variety. Another restaurant across the street at Red. Lincoln Rd Mall area is about 7 min away by cab. One pool but very nice, family friendly. Private areas for sunbathing to get away from others if not family oriented. Large hammocks. Small green space for a few children kicking around a soccer ball. Beautiful area for weddings with large veranda. Spa very nice and reasonably priced, very friendly. Staff overall was wonderful. Resort was large enough to be private and relaxing but small enough to feel familiar with waitstaff. Fitness room was average but equipment nice. Rooms were relaxing, bed perfect, bathroom concept split if sharing a room, glass shower. Chocolates at the end of the day in-room. Read moreGenuine Expedia guest review
unfortunately, we stayed only for one night but it was a nice choice a quite hotel with private beach areaGenuine Expedia guest review
"GREAT SPOT & SERVICE!"
I stayed here with two of my friends for my birthday weekend from July 11-14. Our room was very nice and so were the staff. Carlos and Yolanda were great and extremely kind. l had a very nice waitress who gave great service at the hotel restaurant and uunfortunately I don't remember her name. I really wish there was a microwave in the room but it wasn't […] a big deal. What was really annoying was the extremely small sink over the toilet that ran water forcefully as soon as you'd flush. I couldn't wash my hands without making a huge mess. I had to use the other sink in the shower room to wash my hands well. Overall, was a nice stay and I would come back again. Read moreGenuine Hotels.com guest review
"Nice property, poor service"
Property was beautiful, nice to able to walk to beach. Delayed checkin - While we did arrive early, they stated they should have something ready by 1 pm but it was actually 4:30 PM by the time we checked in. (they also charged us $40 for a hospitality suite to freshen up while we waited) Poor service in cafe'. Brought us the wrong drinks, one day we […] were seated by hostess but no one ever came. We ate the buffet and no one still came so we just left unattended. Everything in Miami had an 18% tip no wonder service was so bad. Read moreGenuine Hotels.com guest review
"Amazing Hotel !!!"
The Palms Hotel was one of the best hotels ive stayed at, its beautiful inside and out great ambiance and the employees are friendly and attentive. You can easily walk to ocean drive and to where all the popular spots,restaurants and shopping is. The rooms are beautiful well put together and the hotel is eco friendly which is always nice to have, compared […] to other hotels in Miami this one is nice and peaceful not as noisy as the rest. (If youre vegan they have vegan options to eat). Read moreGenuine Expedia guest review
"Overall a nice stay"
This was a last minute stay-cation for us. Long weekend rates tend to be high but I felt the rate we received was fair keeping that in mind. We stayed in a city view room because I felt it would be a larger room. The room itself was comfortable in size, the view was a city view overlooking a roof top and a pool from a building across the street. The […] bathroom had some mold in the shower stall and in the separate toilet area. The toilet was in its separate area which is convenient. The grounds are well kept, and you receive towels and beach chairs/umbrellas at the designated beach area. Cooler or drinks are not allowed on the grounds or on the beach, we had no idea so we were reprimanded by the staff at the beach and it was a bit embarrassing. The restaurant is nice and the food was good. Pool side food was typical but a bit pricey. The child's burger was a single, slider size burger for 10. Regular burgers are 16. The staff overall is attentive and polite. I did have to bounce around from check in agent to check in agent, until finally someone took care of us. Valet is pricey but on the beach much of the parking is, and there really are no other options for parking. If I came across a low rate, I would stay again. Read moreGenuine Hotels.com guest review
"Excellent place to stay!!!"
Hotel was very pretty and clean, great place to stay, staff and atmosphere was excellent, can't wait to stay again!!Genuine Expedia guest review
"Close to beach, great service"
Clean rooms, only complaint is they force to pay for valet, no parking garage, all meter parking along the street. But great experience.Genuine Expedia guest review
Overall the hotel was nice. I had a king, ocean view room. The room was small and the oceanview was obstructed by trees so it wasn't a real view. You could see some water through the trees. My only advice would be to be careful when making the room selection. It may not be what you were expecting. Check-in and out was easy. The valet service was great […] ($35) daily. Concierge was very helpful, but doesn't have a set lunch break or someone to cover while out to lunch so you have to hope she is there. Otherwise is was great and I will definitely stay there again. Read moreGenuine Hotels.com guest review
"Pleasant stay hotel great but beware of few issues"
We like that the pool and bar and lounge, hotel is sorrounded by a beautiful clean tropical garden and private access to the beach. Pool is large. The Hotel is clean and well kept and i loved our room even though it was a city view with king size. I loved the toilet was separated from the bathroom and that they try to be on a "green" ethical side. what […] i disliked 1) i did not find that bedding to be as comfortable as it is stated the pillows for me were too soft and mushy and also the mattress did not get accustomed to my body. 2) BEWARE OF CONSTRUCTION all around of the hotel there are big constructions and there is noise especially when you are trying to relax and take a nap on the beach 3) IT IS NOT THAT CLOSE TO trendy area with all the shops, the hotel is on 30th Street and you have to walk down at least 15 minutes to arrive to Lincoln Road, but there are taxis you can use with 8/10 fare per ride. 4) YOU CANNOT WALK ENTIRELY ON THE BOARDWALK because of constructions both sides of that beautiful wooden boardwalk are closed so you have to pass through the beach or the street. 5) There is only a small market few blocks down if you need drinks and check very carefully the expiration date because we took few drinks and they were expired since over a year! 6)personnel on the beach area always moving around you moving things and in the afternoon when people is still on the beach chairs they start removing umbrellas, and move chairs around you it is annoying Read moreGenuine Expedia guest review
"Terrible experience at the Hotel"
We couldn't sleep during our 3-day stay. Our young neighbors were extremely noisy and we had to call security but it did not solve the problem. Staff are sometimes rude. You need patience to wait for the elevators. The hotel is nice and in good condition but the price is too high for the quality provided.Genuine Expedia guest review
"Very nice hotel"
Beautiful hotel, very friendly staff and great happy hour special. Great view of the ocean. Loved my stayGenuine Expedia guest review
"Nice hotel, but..."
Overcharge for everything.Genuine Hotels.com guest review
"Beautiful oceanfront resort"
We stayed at the Palm Hotel the week after Memorial Day. We upgraded to an oceanview and it was well worth it. It was so glorious to awake to the sun rising I really missed it once we returned to New Jersey. The location was perfect the deco bikes were on 31st so it was so convenient to rent them to tool around. We rented the bikes each morning and […] it was an easy ride-5 minutes down the beautiful oceanfront bike path. We rode all around South Beach and along the marina it was amazing and so easy! The resort was located close enough to bike to different locations and far enough that it was quiet and private. The pool we absolutely loved, it had an island feel and was very clean and enough chairs and umbrellas for all. The food at the tiki bar was delicious and enough for us to share. The only tip would be to make sure you get the free wine coupon-good for 2 glasses in the lounge. We had to ask once I noticed someone else had it. Other than that one glitch, everything was great it exceeded our expectations. Read moreGenuine Expedia guest review
Our stay at the Palms were pleasant...Staff were very nice and and accommodating..the location is beautiful with the beach so close by...the pool was great...however be very very cautious...this hotel overly charges for every little thing...they leave regular sized water in your room and with a price tag of 200% more than what you would normally pay...breakfast […] is overly expensive with an additional charge of 4 bucks for every additional person...their prices are ridiculously overpriced... certainly not worth mentioning if money is not an issue for you...please be wary...we were afraid of even using the phone as we weren't sure there's be a service charge for that too Read moreGenuine Expedia guest review
"Good location for a one night stay"
Booked this hotel mostly because I'd heard good things about the spa. However, they didn't have anything available in the spa for the time needed, so I never actually saw the spa. It was very noisy due to construction (although in all fairness, everything in miami seemed to be under construction). My room was right next to the elevator, so there was […] a lot of traffic and noise. There's a resort fee and $35 a day for parking, so I'm glad I was only there for one day. It was ok for a one night stay. Read moreGenuine Hotels.com guest review
Everything really nice but the room a little smallGenuine Expedia guest review
Beautiful hotel even if it isn't one of the big names. Big pluses for us was that the rooms were cozy and updated, resto was very good, they give you umbrellas and lounges at the beach.Genuine Hotels.com guest review
"Best place near south beach"
Wonderful experience which is why I keep coming back to the Palms! The staff was professional, courteous and helpful from valet to front desk to bellman to cleaning. Pool is very nice and beach beautiful. Food was tasty and good coffee in the convenience shop! I absolutely looooooved the Aveda day spa, wow wow!!! Looking forward to return trip!! Bravo […] Palms hotel!!!! Xo Read moreGenuine Hotels.com guest review
"Right on beach wonderful"
When we left staff was not appropriate very unfriendly. Did not thank us or say please come backGenuine Expedia guest review
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