"A Little too Far Away"
A very comfortable and delightful stay. It needs more amenities in the neighborhood. The food was better than average. Overall. we would stay there again.Genuine Hotels.com guest review
"nice hotel close to the beach nice wiew"
nice confortable little noise about custroctions of new hotel in a south side all tugheter good stayGenuine Expedia guest review
"On beach in the middle of constuction zone"
Bed was comfortable but how this hotel rates 4 stars is baffling. From the minute we checked in the service was extremely poor. The front desk service was discourteous, we were not provided with towel cards, changing rooms,etc while we waited for room until way past the 4 pm check in time. Needed a card to re-enter hotel from beach so this was a problem. […] You are charged an automatic 15-20% gratuity on EVERYTHING so there is no incentive for good service and trust me there is no good service anywhere in this hotel. Waited so long for coffee and juice at brunch we walked out. The lines were so long at buffet because there we no plates and it wasn't even busy. We watch the omelet chef "loose'" it because he asked 4 different people for ingredients and plates. They charge you a daily fee and a steep fee for valet parking but everyone still expected to be tipped on top of that or you didn't get any service. In addition the room had a plugged shower, the safe didn't work. We had an engineering call every day. The walls were very thin and we had to listen to screaming children every morning at 6 am with kids running up and down the hallways. This venue has very limited bar and restaurant access for hotel guests and these were closed down or limited each night due to wedding parties. This hotel concentrates very heavily on small weddings and probably should not advertise that they even have restaurant facilities for it's guests if they are constantly closed. Read moreGenuine Expedia guest review
This hotel ruined our first family vacation we have a 6 month old and this was our first trip together as a family, it was my husbands birthday and I'm sorry to say it ruined his birthday.this hotel was extremely uncomfortable if you are traveling with a baby. Our room was very tight could barely get the stroller through their very narrow room hallway. […] The bathroom was dirty and had a shelf that was slanted and everything we put on it would slide off into the toilet. Disgusting! The toilet wasnt working properly it kept getting clogged. The bed and pillows were very uncomfortable. When we went to the reception to express our concerns at first they told us there was nothing they could do, after a few more complaints the guy at the front desk told us to take a look at a different room, so we did and it was better then our when we went back downstairs to tell him we would take that room instead we were told that room was no longer available. Are you kidding me?! Why would you show me if its not available!! We asked to talk to the manager and he approached the situation in a rude manner. He told us there was nothing he could do and sent us on our way. Terrible customer service!!!! The pool and lounge chairs were very dirty there always nasty birds/ pigeons swimming in the pool and the reason why there's so many birds everywhere is because they never clean up, theres food left unattended everywhere for hours. Terrible service terrible experience would never stay there again!!! Read moreGenuine Expedia guest review
"Great Hotel, Great staff"
Had a great time staying at the Palms. The staff was very kind and quick. Everything was clean. There were some minor renovations going on, but it was only to improve the overall experience at the resort.Genuine Expedia guest review
It is a bit far from south beach activities and nightlife so if interested in doing something a bit off the beaten path then it is fine. They have bike rentals a block away but is a bit expensive. Main issue was the internet connection. They only have wifi and it is very poor as well as slow. Was not able to keep a connection. The hotel had no back […] up plan. So if you have to do work while there I would recommend staying someplace else or working offsite. There also was no hard wire connection available. Also there was a mandatory $14 hotel fee per day to pay for Internet and towels for the beach and pool. Other than that it was ok. Read moreGenuine Expedia guest review
"Best Wedding Location"
Probably the best wedding venue ever. The staff was so accommodating and professional, every detail was addressed to perfection. The food was amazing. A beautiful location for a destination wedding. There is so much to do in Miami and the Palms was the perfect place to enjoy good friends and good times. We had a memorable time at the Palms and will […] absolutely return. Read moreGenuine Expedia guest review
"Great hotel, BUT..."
wonderful Boutique hotel, Great ambiance, Food, Staff.... Food not consistent. we ordered house salad everyday with our meal, and they were served different size, style every time. when asked, they mentioned that depending on whom make it, its different!!?Genuine Expedia guest review
"Nice hotel with direct access to the beach"
Completely recommendable.Genuine Expedia guest review
"Nice hotel and friendly staff"
The staff are eager to help you in everything you need. a very nice stay although a little but far away from Clinton avenue but overall experience was perfect. an ideal place to stay with family.Genuine Expedia guest review
"Friendly and happy staff"
My daughters and I stayed here for three nights. The staff was so friendly and helpful. The spa experience was very good. The food and service at the restaurant was exceptional. I will be returning for another vacation!Genuine Expedia guest review
"Smoking and Construction"
We have stayed here twice before. We really like the hotel, the location and the amenities. We were disappointed this time as there was smoking everywhere but inside the hotel. We had to wait inside for a taxi because smoking was allowed on both sides of the entry way. We did not eat breakfast or lunch at the hotel restaurant because of the smoking […] on the outside porch. Smoking wa also an issue for us poolside and on the beach. They need reduced and clearly designated smoking areas. Regarding the significant construction around the hotel, it was an unpleasant distraction. We had called the hotel prior to booking and they assured us that noise was no longer a factor for guests. That is not true. We did not notice noise inside the hotel but the construction noises were a distraction while on the beach and in the outside areas. We will not return until construction and smoking issues are resolved. Read moreGenuine Expedia guest review
$35 daily parking, $14 daily hotel fee, $25 buffet breakfast on top of $500 daily room rate...beach is tiny, not very clean, no beach umbrellas due to wind...$5 signing for Amazon package...room is tiny and you can hear elevator shaft all night long....enough said....Genuine Expedia guest review
"2nd visit as great as the first!"
Great service, beautiful, comfortable surroundings, good food (but overpriced). Yummy food and drinks by the pool-love it there!Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Stayed here for one night to get away and celebrate our anniversary. The Essencia restaurant on site was amazing. Our oceanview was worth the extra expense. Room was clean.Genuine Hotels.com guest review
"Beautiful grounds, but very noisy"
We spent 5 nights here. The beach and the pool area were gorgeous and well kept. Unfortunately, it was hard to relax with the combination of sounds from nearby construction, the screaming parrots they have next to the pool, the packs of birds flying all over the pool area (lots of trees), the overwhelming amount of people/kids around the pool, and then […] on top of that they play loud music all day long. The beach is a nice escape from the noise and the staff are very attentive. The room was lovely, but unfortunately the sounds from the street and the hotel across the street were loud enough to keep us up all night. We unfortunately got food poisoning towards the end of our trip, some hole-in-the-wall Cuban place down the street I believe is to blame, and so we ordered food to the room when we felt like eating. One of the nights that I actually had an appetite to eat, I ordered in from Essensia and as soon as I was done eating I noticed little bugs crawling all over the tray that was brought up. We called the manager to notify him and he said he would call us back. He never called us back. So I would steer clear of ordering food to the room. It wasn't that tasty anyways. Read moreGenuine Expedia guest review
This was the most beautiful hotel my husband and I have stayed in, and we've stayed in MANY! I would go back in an instant. The whole experience was fabulous. We were amazed at the different areas you could utilize there from a covered veranda with comfy furniture to a swimming pool area complete with wait staff, to a sandy area with loungers and umbrellas […] without the ocean, as well as the oceanfront loungers with flags to summon the wait staff!! There is also a covered gazebo perfect for a wedding with areas to dine right up behind it, all covered in case the weather doesn't cooperate. They've thought of everything!! They have two talking parrots that were entertaining as well as beautiful! The workout facility is state of the art, not your typical hotel fitness room! I'm sure there is more that I didn't get to explore. Read moreGenuine Expedia guest review
"Beautiful hotel with beach access"
This hotel was beautiful, clean, and the staff always pleasant. The pool was great, and they also had beach access with beach chairs for the hotel guests. The pool had an adjacent tiki bar, and staff could also bring the drinks to you. They also had a spa if you wish to get massages. The room was very clean, and beds were comfortable. Every evening […] housekeeping would bring Godiva chocolates and turn the beds down. I do wish the room was a bit bigger, but overall it was great. There were people with families, so it appeared family friendly. They do charge an automatic 18% on bills, but the staff was so great, so it wasn't too bad. Almost forgot, loved the walk in shower with large shower head! Read moreGenuine Expedia guest review
"Get ready for extra charges"
This hotel was nice once you realize that you can't comfortably walk anywhere but the service is mediocre with much attitude. Food is rich and overpriced. After paying additional daily fees one is charged extra for steam room in spa. This is highly irregular for this type of hotel!Genuine Hotels.com guest review
$35 to park my car! Per day. Really Im going back today for 3 nights and definately will not be going to"The Palms" All the shopping is a long ways away.Genuine Hotels.com guest review
"Lovely old style hotel"
The rooms are modern and clean. I love that the hotel has kept the original style to the grounds. Other than the overpriced breakfast, it was fantastic!Genuine Hotels.com guest review
The corridor outside the rooms was always freezing cold. The shower in our room kept leaking and dripping, and the toilet did not work when we arrived. The interior design looked choice, but proved to be highly impractical. For instance, there were way too many decorative pillows on the bed, and we had a hard time stacking them elsewhere because the […] room was so small. The power sockets were way under the bed - I needed to crawl under and bring my own extension cord in order to charge my phone on the nightstand; the bathroom door was a seemingly useless pair of wooden swing doors that did not open properly because the sink was in the way. WiFi coverage in the room was marginal at best. You can't use the fridge for your own beverages - it's filled up with highly expensive minibar items, and it's electronically booby-trapped so you get billed automatically 30 seconds after you take something out. They offer to install a separate fridge in your room for a surcharge, if you need one. Read moreGenuine Expedia guest review
"Great Place for Honeymoon!"
My wife and I loved the hotel we stayed at for our honeymoon! It was luxurious, great location in South Beach, and wonderful backyard for the Beach access.Genuine Expedia guest review
"Very friendly small beachfront hotel"
We really like the location. Staff was very friendly and helpful. Boulders certainly stay here again.Genuine Expedia guest review
"2 star service, 4 star hotel"
This hotel should not offer its rooms through third party websites. Every time we had an issue the hotel staff, including the manager, informed us we booked our stay with a third party and they had "met their contractual obligations with hotels.com" . After telling us their hotel was at capacity, he offered us to pay more money to upgrade the room. […] The hotel had practically no foot traffic, the pool and outdoor areas also empty despite the very nice weather. Needless to say, I won't be staying here again. It's like going to a restaurant with great food, and being ignored by the wait staff. Read moreGenuine Hotels.com guest review
"Practically on the beach, really nice"
Really nice hotel, perhaps somewhat luxurious even to my taste. Located in the heart of Miami Beach: close enough to main attractions, nightlife, Ocean Dr., Lincoln Rd. etc, however far enough from it to be bothered by the noise when you're trying to rest. Staff is very professional and polite, cleaning staff is absolutely amazing. Ocean front room […] is totally worth though I wish mine had a balcony. Still nice to wake up and see the ocean though. Pool area is equipped with beach chairs and hammocks - a lovely place to spend an evening after a day on the beach. Overall just a wonderful experience - would love to come again. Read moreGenuine Expedia guest review
"If you like hotels with no sleep expected,,,"
Nice hotel but the construction THROUGH THE NIGHT,,,,!,, was horribleGenuine Expedia guest review
Everything was awesome. Daily hotel fee was not expected and added up on the total in an unexpected way but everything else was great.Genuine Expedia guest review
"Good for the price"
The Palms Hotel & Spa is very nice except there is a construction side right next to it. It was very windy the first night and a cable was banging all night long. The pool, beach and garden are very nice and the food and service at the bar is good.Genuine Hotels.com guest review
"Great location and easy access"
We were able to kickback, relax and enjoy ourselves knowing that everything we wanted was at our fingertips. Fairchild Botanical Garden was great. Miami Heat game was a lot of fun...great seats.Genuine Expedia guest review
"Horrible , rude , obnoxious."
The hotel front desk was the worst I have ever experienced including their assistant managers and managers . The workers by the pool, beach , bell service were nice , I would not stay here again even for free .Genuine Hotels.com guest review
"The Palms Hotels & Spa"
It was awesome and I cannot wait to go back!Genuine Hotels.com guest review
"Close to South Beach."
Only stayed 2 nights but very comfortable and staff were impeccable.Genuine Expedia guest review
"Mostly nice, with a good beach."
My friend and I decided to take a short girls trip to Miami to take advantage of Veterans Day and get in some sun (we were coming from Philly). When we arrived we were greeted by very friendly staff, and allowed to go up to our room even though we were there two hours before check-in. Great! Our room was nice, but small, and it was facing another hotel […] that was being built WHILE we were in the room. Sore sight and not so fun to hear hammering and drilling. To escape the noise we went outside and see the beach and the pool area - very nice. As we were having some drinks and food at the pool bar, we were having a great time. Then we were approached by one of the managers, who asked up to pay our tab so that one of the waiters could go home. This has never happened to me before, and I've traveled all over. Usually establishments will either transfer the ticket or the take care of it some other way. I think it's unacceptable to ask a paying patron to pay at a specific time, especially when they are not finished with their meal and/or drinks. This left a bad taste in our mouths. We found the service around the pool area to be generally lacking. We had to flag waiters down just so they could bring us a menu. Then, after giving us a menu, they did not even stop to see if we wanted to order anything. We had to stop them - again. The indoor restaurant, Essensia, had much better service and exponentially better food than the pool bar, and I highly recommend it. Read moreGenuine Expedia guest review
"Beautiful tropical setting!"
Loved the hotel and the tropical setting!!!!Genuine Hotels.com guest review
"Beautiful place right at Miami beach"
It was a lovely stay in general. Since we stayed in the weekend, there were many wedding ceremonies at the hotel overlooking beach. Restaurants were excellent with great service, staff are very pleasant. Minor concern was that we ordered a room service on the first night as we arrived midnight. It took 1.5 hours to get a very simple meal delivered to […] our place. Read moreGenuine Expedia guest review
Beautiful beach, nice hotel, very friendly staff. Close to restaurants and shopping.Genuine Expedia guest review
Its very nice hotel and close to the beach, the staff are friendly and accommodating but the room that i book on line is not the same room they give us when we get there and we pay the same plus they bill us for something that we didn't use or drink, good thing my husband always pay attention on our bills and ask me about it. I told him i didn't order […] a refreshment for $31.00, at first i thought its starbucks but how much starbucks you can drink for two days that cost that much, buts its alcohol and we dont drink alcohol. Finally they took it out from our bill.I understand people made mistake but my main concern, we are disappointed of the room :( and didn't offer a discount :( Read moreGenuine Expedia guest review
"Superior staff, hotel and accommodations....."
Excellent stay...will definately returnGenuine Expedia guest review
"Will definitely be back!"
My husband and I stayed here in October while we attended the jewelry show at the convention center. We loved it! The pool and beach were awesome, dinner at Essensia was great - they have organic and local stuff on the menu. Didn't get a chance to go to the spa but loved that they had Aveda products in the room. We will definitely stay here for next […] year's jewelry show. It was a $7 cab ride to the convention center. Looking forward to next year and will be booking some spa appts for sure. Read moreGenuine Hotels.com guest review
"Has a mid-century feel to it."
It was very nice with great staff. The place was clean and in good condition. For better or for worse, it felt like 1955 to me. Was expecting Lucy and Ricky to show up at any moment.Genuine Expedia guest review
"Very nice and quit relaxing hotel."
I enjoyed the spa very nice. Everything was excellent. Family friendly.Genuine Expedia guest review
The accommodations were just okay. security gate separating beach from hotel was not working, toilet ran unless handle was manually put in place, rooms were not cleaned until late afternoon, and a $14 daily hotel fee was assessed for no apparent reason, why I was not made aware of it in advance was confounding. There is on-going construction at two […] nearby hotels which was loud and was not conducive for a restful stay. Read moreGenuine Hotels.com guest review
"Enjoyed our stay!"
Very happy with this resort. The rooms are very clean, the staff is pleasant and the grounds are beautiful. Two reasons we didn't give the highest ratings. 1. The bellman service took over an hour, I called and my husband went down twice trying to get the bags brought up. 2. The gratuities are included-pay attention to the bill when paying and adding […] additional gratuity. We found out a lot of Miami restaurants do this-which is great, if you notice it. We will definitely be returning to the Palms Hotel and Spa. Read moreGenuine Expedia guest review
"Unhappy with service"
Charged for items not used. Another person charged the same and was treated poorly. My husband told staff to take items off bill. Room very small. Bathroom tiny.Genuine Expedia guest review
I stood there for five days and had a great time. The hotel is clean, the staff are very nice and helpful and the pool area was awesome. Its close to shopping areas and the nightlife. I would definetly recommend the Palms hotel.Genuine Expedia guest review
"The perfect hotel"
Translation clean rooms, the room and the hotel smelled rich, comfortable bathroom, modern and clean. valet parking service organized all helpful.Genuine Hotels.com guest review
"An OK hotel!"
The pool area was really nice. beautiful beach front hotel. Terrible lobby. Aweful room service! Terrible house keeping! Very poor front desk service! Overall I won't go back there. Beside the pool and the beach front location there was nothing special! We were not satisfied!Genuine Expedia guest review
I think the stay was very good for both me and my wife.The hotel staff was very polite and accomodating. When we go to miami again we would most likely stay at the palm. The rooms were very clean and neat. Access to taxi cabs was excellent a cab stand accross the street. The outside areas, the pool and the beach were excellent. A beautiful and delightful […] hotel. Thank you. Read moreGenuine Hotels.com guest review
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