Great loved it.Genuine Hotels.com guest review
"A few minor things left us with an 'Average' grade"
Great Location! The lobby and outward appearance were really great. When we got to our room, though, we thought it was not worthy of the price and reputation. In particular, the bathroom was very dated and in fair condition. The caulk and sealant was chipped away and falling apart. In general, it needs a renovation.Genuine Hotels.com guest review
"Stroll in the Park"
The hotel was located right across the street from Central Park. We had an event to go to at Carnagie Hall and it was two blocks away from our hotel. The ambience of this place was perfect for the romantic weekend I had planned for my wife and I. There was also a bar inside the hotel with a fireplace and a great wine selection. The room was small for […] the price but from what I understand thats just how it goes in Manhattan. The staff was amazing and helped us out with anything we needed. I will definitely go to this place again but I might spare a few more bucks for a bigger room. Read moreGenuine Hotels.com guest review
excellent - only issue was the staff knocking on our door prior to ten am to start service.Genuine Hotels.com guest review
"Great location on Park"
Great location. Nice rooms.Genuine Hotels.com guest review
Twe stayed here two years ago but it was since bought by JW Mariott -some if the rooms are a bit run down. Very clean, but run down. It could stand to have new carpet in hallways and rooms. Other than that-great location snd good serviceGenuine Hotels.com guest review
I have had this problem before at this Marriott. The TV doesn't work. They did send a AV repairman, but he couldn't fix it either. But the manager credited me a $ 100.00 off my bill due to the inconvenience. At the end of my stay ( 3 days) the TV appeared to be workingGenuine Hotels.com guest review
Everything was beautiful except our room was missing wash cloths and Kleenexes. For the price, I think the Essex House could provide those. :)Genuine Hotels.com guest review
room service was way over the top in terms of price and taxes are almost $100 per nightGenuine Hotels.com guest review
"Excellent place to stay"
Great place to stay and is across the street from Central Park. Highly reccomended if you're looking for a nice place in NY.Genuine Expedia guest review
"Wanted to love it but..."
When "designers" make-over a hotel, here's a few things to think about: Ice makers? Easy place to get coffee? Light switches...what's with the super-space age 7 light swtiches per room? Took me 30 minutes to get all the lights out. Bathrooms whose doors can open fully and not bang into a bath tub? I travel for business and these are simple things that […] make the difference. I really don't want to have to call for ice, or get up and get dressed to haul down to a restaurant to get a cup if coffee "to go"...that takes 15 minutes. JW you missed the mark on this one. Your manager needs to stay in one of these hotel rooms for 3 days then let me know what you think... Read moreGenuine Hotels.com guest review
"Beautiful hotel in a superb neighborhood"
We had a wonderful stay at the Essex House. The staff were extraordinarily helpful; the room was spotless; the view across to Central Park was breathtaking. We stayed during a winter snowstorm, so the only negative was the exorbitant in house cost of a cup of coffee, when it was highly inconvenient just to run out to get some. I would love to stay at […] this hotel again. Read moreGenuine Hotels.com guest review
It was my first trip to New York and Essex House was a great hotel. Great location at the south end of the park and the staff was extremely helpful. No complaints here.Genuine Hotels.com guest review
We stayed there for two nights while we were in Cusco. Every staff were so nice since we arrived at the hotel until we left, The only regret was that we don't have time to enjoy the amenities inside the hotel since there are so things to see in Cusco. Highly recommend.Genuine Hotels.com guest review
"my home away from home"
RETURNINGGenuine Hotels.com guest review
"Beautiful place , central to everythng."
My trip was just an overnight to meet with friends. The Essex was simple to get to from Penn Station. We were fortunate to have the first decent weather in months, and so we walked across the street and through Central Park to get to the Upper West Side for our restaurant. Our evening was at Lincoln Center, again,just a short walk away from the Essex. […] and getting back to Penn Station was easy as well. In the hotel, my only chagrin was to find no robes ( I had packed expecting there would be one.), and no ice machine. but the front desk was ever-so-obliging to bring me ice at 2 AM. I thought that was very decent of them. although, the fellow who brought it did not look too happy. My check-in experience was terrific. It was a Saturday, but I had no difficulty when I suggested they place both of my friends on the same floor with me.. We had cocktails in the bar, again prompt and courteous. I had a lovely stay! Read moreGenuine Expedia guest review
Response by JW Marriott Essex House New York Thank you so much for sharing your experience with us. We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back to the JW Marriott Essex House very soon!
"Nice Hotel perfect to be in NY"
I traveled with my family, 3 kids do the location of this Hotel is Fantastic, in front of the Central Park, close to the subways, and very easy to walk to the Science Museum and Metropolitan. My kids love, because the can walk and enjoy Central Park. The staff are so nice. When I come back definitive I am going to choose this hotel.Genuine Expedia guest review
"Good value for the price"
I was overall very happy with my stay. The rooms were very nicely done, with touches such as duvet covers and a make-up mirror in the bathroom. I was pleasantly surprised by how quiet the room was- not a sound from adjacent rooms or the hallway. I upgraded to a room with a view of Central Park, only to find out it's a trade-off- the views are great, […] but you do get all the street noise, particularly the sound of horse hooves all day. Still charming, though. Two lights were out in the bathroom, and the hotel lacked a coffee service, either in the lobby or coffee machines in the room. The quality of the room furnishings was nice and updated, and the lobby is grand. Overall, good value for the location and comfort. Read moreGenuine Hotels.com guest review
Response by JW Marriott Essex House New York Thank you for taking the time to share your experience with us. We are so glad you enjoyed the view of Central Park from your guest room, and would like to apologize for the lights being out and for the coffee. We do offer complimentary coffee in our restaurant in the morning, we do apologize we did not let you know this. We hope you will stay with us again soon.
I love Marriott hotels and JW Marriott in NY was wonderful. The location is great. Walking distance to many stores and restaurants. I would definitely stay there again.Genuine Hotels.com guest review
It was a very good experience all around. The rooms were comfortable and quiet. We will return.Genuine Hotels.com guest review
Great location, comfortable beds, quality staff!Genuine Hotels.com guest review
"perfect location for any activities"
Great staff. Beautiful hotel. Comfortable rooms and amenities. Loved it.Genuine Hotels.com guest review
"Our Go To Hotel in NYC"
Very nice overnight stay, as always. Waited a long time for a bucket of ice, and for my vehicle to be brought up, but otherwise the hotel is very well run, the staff is friendly, the rooms are nice size and clean and the location is great!Genuine Expedia guest review
"Right across the street from Central Park"
Hotel was beautiful and staff excellent. Rooms are pretty average for the cost, small and looking at brick wallsGenuine Hotels.com guest review
"Location and Service"
Conscientious staff, great location, lovely room with comfy beds and spacious bathroom…a perfect place to stay and enjoy NYC!Genuine Hotels.com guest review
"Up-scale hotel at the edge of Central Park"
We stayed in early March 2014 and had a great stay! From the bellman who met your cab, to the Front Desk, and the Security Guard at the elevators, all of the staff was very nice and professional. The hotel is very clean & modern, and a great location for a NYC vacation. The hotel is located just a short walk from several subway stops, simple restaurants, […] and local 24 hour markets that offer everything! You can't beat the location right across the street from Central Park for walks anytime of the day. Read moreGenuine Expedia guest review
"Perfect location across from Central Park"
Understated elegance. Stunning lobby. Friendly and helpful staff. Classy room decor. Bathroom had gorgeous pedestal bowl sink and outstanding lighting. Beautiful bar with fireplace at one end and views of Central Park at the other. HIGHLY recommend this hotel in NYC.Genuine Expedia guest review
every staff member we encountered was very hospitableGenuine Expedia guest review
"Small but luxurious room overlooking central park"
Enjoyed our room - beautifully appointed, but on the small side. That's ok, if you're in New York City, you should not be in your room! Staff very friendly. Hope to stay again sometime soon.Genuine Expedia guest review
great location ----Nice hotel--- Big-- Not overly grandGenuine Hotels.com guest review
"Best Stay in NYC...."
Made last minute arrangements to celebrate birthday. From the time of check in to check out, everything was outstanding ! The entire staff made us feel extremely welcome and went out of their way to make our stay special. The best restaurant was a recommended by the concierge and it was awesome....QM Steak House was around the block ! The following […] day we woke early to the clip clop of handsome cabs passing out front. We also walked through Central park on such a beautiful February morning. Wolleman rink was a stones throw from the Hotel where we watched a figure skating class in progress. The park was frequented by other people enjoying the crisp air and humoring the dog walking group that was frolicking off their leashes , without any difficulty. Beautiful is an understatement Read moreGenuine Expedia guest review
I had just proposed to my fiance an hour or so beforehand so life was as happy as possible and it continued when checking in and staying at the Essex House! Muhammad (I might have spelled his name incorrectly) was extraordinarily nice at the front desk. I also spoke to a woman over the hotel phone (I didn't get her name) that was extremely helpful about […] a mini bar question and where to find a great place to eat. Read moreGenuine Hotels.com guest review
"Great location & clean"
This hotel was located in a great location right in front of the Central Park. One thing, though, was that when we arrived at the front of the hotel, we could smell the horse manure which wasn't very pleasant. I guess it is because there are carriages all around the Central Park, but I think the front door staff could have been a little more helpful […] - people outside the hotel. Rooms were clean and nice, and the location was probably the best part of the hotel. Read moreGenuine Expedia guest review
Perfect location, great hotel room. We got a king size bed, my only complaint was the size of the room but being in Manhattan that's to be expected, so I can't really penalize them for it.Genuine Expedia guest review
The people who work at this hotel were fantastic. My family enjoyed our stay.Genuine Expedia guest review
We thoroughly enjoyed our stay at the JW Marriott Essex House. We were upgraded to a beautiful suite on a high floor. The location is so convenient, the room was beautiful and the staff were wonderful.Genuine Expedia guest review
"Right where we needed to be!"
Manhattan is at your door step. Someone is always available to meet your every need. You are treated as if you are the only hotel guest.Genuine Hotels.com guest review
Being by Central Park was very nice. The hotel was very clean. We did have a few issues. My wife was having trouble sleeping and went to the lobby to ask for something from their little convenience store. She was in bare feet and obviously in sleep wear. They were kind of rude to her and told her to walk down the street because they would get what she […] wanted. The next morning we wanted to grab a banana. Many hotels actually have complimentary fruit and water in the lobby. Not here. They wanted $7 for a banana. I know New York is expensive, but come on. I hope Marriott takes more control of this place. It's relatively new to them and isn't up to some of the normal standards I'm used to. Read moreGenuine Hotels.com guest review
"Could have been better"
The bathroom needs to be renovated and the room is nice but not luxurious enough. Tv is very difficult to work properly, great location but not what you would expect from a luxury hotel.Genuine Expedia guest review
"Excellent choice for a January weekend"
the only disappointing aspect of the stay was that a significant number of TV channels were not available. The message on the screen was "signal too weak".Genuine Hotels.com guest review
"Wonderful stay near Central Park."
Location and quality of hotel is what you'd expect from the reviews. It's a good price for where it is, and it's very easy to access, and easy on the eyes.Genuine Hotels.com guest review
"Beautiful, traditional in a fabulous location."
Was impressed with the lobby and the overall appreance of the hotel. All of the employees who worked there were very attentative and friendly.Genuine Expedia guest review
"Very comfortable, clean hotel."
The staff is very friendly and helpful and the hotel is well maintained, very clean. It is a very convenient location at the south end of Central Park. The exercise facility on the 3rd floor has wonderful equipment, fresh towels and free water bottles. We have stayed their several times and have always been happy with our stay.Genuine Expedia guest review
Rooms need some renovation . Carpet worn out. Need to be changed. Cleaning crew need to do a better job! The hotel staff was very kind and responsive.Genuine Expedia guest review
Having stayed at the Essex House for years under multiple owners I wasn't concerned when I Iearned the hotel was now a Marriott. After a 3-nite stay however, the chain brought lite to the table and hotel has lost its personality. With thousands of marriott rewards none could be used for an upgrade. They couldn't even find my rewards number in their […] system. Being there during a snowstorm we had no housekeeping service for two days, which was understandable since staff couldn't get to the hotel. But you would have thought some token of compensation would be offered. A drink or cup of coffee in the restaurant. None was offered. The closet was no more than 12-18 wide with no room for all our clothes or winter coats. Never have I seen a smaller closet in a hotel room. Ever. We had clothes and boots and bags piled on the floor and only seating area. The bathroom was on the other hand unusually spacious. The lobby was devoid of any reading material. Although I am a diehard iPad carrier I love newspapers and magazines in a lobby. It felt highly generic with no personality. Even the Marriott sign looked out of place on the Art Deco marquis. I have always chosen this hotel for its location, great for an easy walk in Central Park. Hoping the new owners can do better to preserve this distinctive landmark. Read moreGenuine Expedia guest review
"excelent location in particular for the acces"
good and serious traetment,regular foodGenuine Expedia guest review
"Christmas in New York"
Had read a few reviews of the Essex House prior to coming to New York and the comments were not all favorable for a JW Marriott brand. My wife and I are big JW Marriott fans and of course we had high expectations. I found the quality of the Hotel to be excellent. The gym is in fine condition with plenty of exercise machines, rooms a bit small but clean […] and comfortable. The beds were great. People and service I found to be very courteous, pleasant and helpful. Great location too! We're going again next year and plan to stay at the Essex House. Only this time I hope we have snow for Christmas. Read moreGenuine Expedia guest review
"Two Year Anniversary"
My two year anniversary was amazing at the Essex House. It was so special and beautiful. I can't wait to go again.Genuine Hotels.com guest review
"Thanksgiving day Parade"
Our stay at this hotel was fine. Location to central park was key/ Thanksgiving day Parade passed right by our front door. Be sure to reserve a V.I.P. spot for viewing. Local police will not let you stand by the front door. Workout room was ok. Our room was a little out dated and the dresser drawers were broken. Also construction going on in the room […] next to us. Read moreGenuine Expedia guest review
This is the second time we have stayed at the Essex. First time under Marriott management. Hotel seems over priced for amenities, so I guess you are paying for location, NY etc. Drinks in the bar were $18.00 each and wifi was $16.95 even though room costs were almost $500.00 per day.Genuine Hotels.com guest review
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