Room was small, cramped, and old smelling. Bed was great. The humidity makes the carpet and linens feel damp. Staff was really nice, but the elevators get ridiculous if there is a convention.Genuine Expedia guest review
Response by Marriott - New Orleans Dear Liz, Thank you for taking the time to review our property. I would like to apologize that the room you received did not meet your expectations. This September we begin a complete room renovation that will consist of a brand new Marriott design and it will certainly address some of the concerns you experienced. We would be delighted for the opportunity to welcome you back for a future visit and exceed your expectations.
Loved the music by the bar, convient to bourbon street. Great food in house, make sure you are up when room service comes by, they won't come back. That is my only compliant and the reason why I took off points for cleanliness & comfort. Otherwise we had a great experience! Would definitely stay there again!Genuine Expedia guest review
"Not Worth the $$$"
When a hotel is this expensive I do not expect to pay $42/day to park there when I'm a guest, nor do I expect to pay $13/day to use the internet. I guess I'm paying for a bed & nothing else. I've stayed at other hotels in the same area before & I will be going back to the Hilton next time. It's every bit as nice & does not charge me to park at my own […] hotel for the night. Read moreGenuine Hotels.com guest review
Excellent service great location. Nice hotel rooms a little small.Genuine Hotels.com guest review
Marriott is a good hotel group, and this particularly property is very good. It was a very busy weekend in New Orleans, but the hotel staff were calm and the hotel halls were quiet. The room was clean and comfy. Every member of the staff with whom we interacted was very friendly and extremely helpful.Genuine Expedia guest review
We enjoyed the breakfast buffet both Saturday and Sunday. I also enjoyed the bacon grill cheese sandwich that passed out to guests in the lobby early Sunday morning.Genuine Expedia guest review
"Nice hotel in a great location."
Staff was kind and helpful. The food at 5fifty5 was very good, especially the bread pudding. The room was clean and nice. Our only complaint was that the mattress was too soft and we rolled into each other in the middle of the bed.Genuine Expedia guest review
Rooms were musty and could not get cool. Always felt damp. Carpet in rooms is very dirty - don't walk in white socks! Rooms fairly small, but work. Bathroom very small and no fan in bathroom so shower steams up the room even more. Lobby chairs are skilled with spots. Yuck. Service was excellent and friendly and elevators incredibly fast. Not a horrible […] stay but could be so much better. We would not start there again. Much better options in the same area. Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans Dear Kari, Thank you for taking the time to review our hotel. I am pleased to hear that you found the service our team provided to be excellent. However, I apologize that the room you received did not meet your expectations. This September we begin a complete room renovation that consists of a brand new Marriott design and it will certainly address some of the concerns you experienced with the room you received. We look forward to the opportunity to welcome you back to our property in the future and exceed your expectations.
"Nice place, good location in NOLA"
Room was too high (38th floor) scary: noisy, noise of equipment in the middle of the night: toilet design, could be better, had to reach behind me to access toilet paper. Shower could be more 'disabled friendly'. I had a problem reaching my lower body( feet, ankles) to bathe properly. It was cramped.Genuine Expedia guest review
Room did not have a microwave or refrigerator. Stayed at the hotel before and those amenities were in the room.Genuine Hotels.com guest review
"Nice hotel, awesome location, great staff."
Hotel was just couple streets away from bourbon st., whenever our group needed anything (glass cups, taxi...etc) hotel staff accommodated our needs immediately, beds were comfortable and rooms were cleaned nicely.Genuine Expedia guest review
"What a pleasant experience"
Love this hotel!!!! Right on Bourbon street. Security all over the place. Friendly staff, very clean rooms, very friendly and pleasant staff. I would stay here again and again and again!Genuine Hotels.com guest review
Nice peaceful stay. Great service and very polite staff. Wonderful view.Genuine Hotels.com guest review
"Great Customer Service"
We were first placed in a room that smelled like mildew, so we called down to the front desk and told them about it. They immediately moved us to a nicer, corner room with two windows and more space, even though it was a very busy weekend. They are considerate and care about their guests.Genuine Expedia guest review
I enjoyed my stay at the Marriott. I was there for 5 nights in April. The only draw back for me was that the room was a little dated. You could tell that the room was older and they tried to update it but you can still see the age of the room through the updates. Older carpet and phones plus not many outlets for your cell phone chargers, etc. If you're […] used to newer hotel conveniences then don't expect that just because it's a Marriott. Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans We are happy you enjoyed your stay and thanks for the feedback. We will look at each of your concerns and make improvements . We look forward to hosting you on your next visit to New Orleans.
Friendly staff. Good location. Very clean! Loved this hotel!Genuine Hotels.com guest review
"Convenient location, friendly staff"
Conveniently located on Canal Street with walking distance access to Bourbon Street (but far enough to avoid the noise), fine restaurants, CVS pharmacy, WW II museum, Insectarium, French flea market, and river walk, and a little further walk to a cemetery. The hotel was clean, with all amenities. We upgraded our room to a suite on 32nd floor, which […] was spacious and included a wet bar, fridge and large screen TV. Read moreGenuine Expedia guest review
"Nice location near French Quarter."
Slightly slow but basically efficient valet service. We used car every day.Genuine Expedia guest review
Nice location. Friendly staff. Parking pricey. Over all I would stay if I visit again.Genuine Expedia guest review
"Nice Hotel close to everything."
Nice hotel to stay in, that is close to French Quarter. You can walk to everything, or take the trolley. The staff was very kind and accomodating. However, to rent a movie in the room was like $16 - that is crazy. Other than that, wonderful hotel.Genuine Expedia guest review
"Great Hotel for NOLA fun"
Perfect hotel to base a fun NOLA experience. Park your car and everything fun is within walking distance. Excellent concierge desk. Great rooms, good amenities, a little expensive.Genuine Hotels.com guest review
"Nice location on edge of French Quarter"
Located a very short stroll away from the action, this hotel's location suited me. Inside, the hotel offers a Starbucks, restaurant, meeting spaces and well proportioned rooms. The "smart" elevators take a bit getting used to but that's fine. Outside take your pick of restaurants, places to hear music, or visits to Jackson Square or Bourbon Street. […] I would stay here again. Read moreGenuine Hotels.com guest review
"Great atmosphere, great hotel"
Great stay. Very busy area, in the center of it all.Genuine Hotels.com guest review
The location and cleanliness of the hotel were about the only thing good about the hotel. The Starbucks in the lobby is only open til 6PM (boo), our shower had a mind of its own, temperature and pressure would change randomly. I called the front desk to get more coffee packs for our room, and I'm not exaggerating, it took about 30 minutes and we received […] about 40-50 different sweeteners and TWO cups of coffee when I asked for 4. I called back for two more and the lady on the phone had an attitude like I was putting her out. Once again, we received a bag FULL of sweeteners. It wasn't a horrible experience, but not worth the money. I'll be finding somewhere else to stay in NOLA. Needless to say, I'm stocked up on every kind of sweetener for at least a few months. Read moreGenuine Hotels.com guest review
The only bad thing that I experienced at this hotel is that the bathroom was very tight. Also the doors are very low so if you're tall be prepared to duck.Genuine Expedia guest review
"Fine if you just need a place to sleep"
We were there for Mardi Gras. Based upon the ridiculous volume at that time the service was surprisingly good. However, the room was relatively run down, and definitely in worse shape than I would expect for the relatively high price. The secondary inputs on the TV didn't work, the wifi was $15 per 24hrs (which was necessary because the network port […] in the room didn't work), the bathroom had NO FAN, and the room had no way to vent as the AC didn't really work. This caused it to be muggy in the room for hours after a shower, and cause so much condensation that it soaked the carpet next to the window. The pool was also too cold to really enjoy, and they had no hot tub :( If you just need a place to rest your head for a few hours and shower it's fine. If you're expecting the high cost to get you anything but a location (which is really good), you will be disappointed. Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans Dear A Traveller, Thank you for posting your feedback regarding your recent stay with us. I apologize that the room you received did not meet your expectations nor the Wifi. The first week In April we will be going live with our brand new, state of the art, Wifi that has been rewired throughout the property. Although there will still be a fee in guest rooms it will provide a tiered pay structure to accommodate a wider range of our internet users. Additionally, we will begin our complete room renovation in September that will provide a brand new design in our guest rooms that I am sure you will enjoy. We hope you will give us another opportunity to welcome you back to our property and exceed your expectations.
"Overall good stay"
The lobby is gorgeous and the staff was very friendly and helpful. The bar was a bit expensive, but that was expected. They also give out free treats in the lobby (oysters the night we checked in; beignets that morning). Experiencing the lobby will make you think your room is going to be gorgeous. Opening up the door was a disappointment. The room was […] pretty average. We had two adjoining suites. The view of the river and city was good though. Bathrooms are pretty small, not as big as you would think. The hallway puts you in the mind of a cruise ship. The room was overall comfortable and clean. Our biggest issue was parking. When checking out, we waited over an hour to get our car. We paid cash for parking and later found out that the card connected to the room was charged as well. This was very unacceptable and took a few days to get fixed. The hotel is in a good location, not far from Bourbon at all. Overall, there is a chance of staying again. Read moreGenuine Hotels.com guest review
"actually pretty good!"
Im BIG on reviews! This was my 1st time to NOLA & I made my booking based on reviews & location.....BINGO! This is very central & price is right. The check-in staff was super nice & helpful as well! I only gave 4 stars becaude we had to call 3 timed to ask for extra blankets & towels.Genuine Hotels.com guest review
Awesome time, can't wait to come back.. Freddie the reservation agent was awesome ..very pleasantGenuine Hotels.com guest review
Totally great except noise on our floor.....both nights young people woke us us.Genuine Hotels.com guest review
Great hotel and so close to bourbon street and all the other New Orleans hot spots. But horrible parking coordination. The hotel parking staff at the garage was very unorganized and took us about half hour to get our car parked. The parking garage is your only parking option and you can't even park your own car so therefore you must wait for a parking […] attendant which in this case was too long of a wait due to their lack of parking staff and organization. Other than the garage parking the hotel overall was excellent! Read moreGenuine Hotels.com guest review
"Staff was great. Rooms need some attention"
There was a lot of condensation on the window and the carpeting under the window was very wet. The room had a musty smell to itGenuine Expedia guest review
Great place to stay for Mardi Gras. Easy walking distance to all festivities. Staff was very nice and helpful. Room was comfortable.Genuine Expedia guest review
"In the middle of the Mardi Gras action"
Comfortable bed, friendly staffGenuine Hotels.com guest review
"Mardi Gras Hotel"
We wanted to go to Mardi Gras and this was the best deal we could get. However it was generally disappointing. There was a moldy smell when you came into the room and it did not go away. I had specifically asked for a king size bed but was given a room with two doubles. When I complained, I was told we needed to change rooms right then (it was 10 p.m. […] and we were exhausted), because they could not assure that we could have the king tomorrow. I know it was Mardi Gras but this seemed extreme. But we did move to the new room. There was so little room in the room that we had to do a dance to get around each other. In order to have any extra amenities we could "upgrade" for $20 more a night. This seemed extreme as well. Anyway, we went to Mardi Gras, got colds because of the lousy weather and that is that. Read moreGenuine Expedia guest review
Response by Marriott - New Orleans Ruth, thank you for your review. I apologize that the room you recieved did not meet your expectations. This September we will begin a complete room renovation that will consist of a brand new Marriott design that will certainly provide a greater utilization of space. I am glad to hear you enjoyed watching the parades from the hotel. We look foward to the opportunity to host your stay with us for future Mardi Gras' and exceed your expectations!
We stayed from Sunday through Wednesday, including "Fat Tuesday". While security was all over the place, they were friendly and helpful! They used a green wristband to tell who was staying at the hotel, so there were no delays getting in or out. Even though a lot of people were checking in, it was quick! We came in early, so once our room was ready […] they called us...just as promised. The bell men were awesome and funny! The room was clean, plenty of coffee, etc. Housekeepers did a great job! Bed was comfy. I highly recommend this hotel! AND a perfect spot to enjoy Mardi Gras!!! Read moreGenuine Hotels.com guest review
"Save on the upgrade"
The room, hotel and service was good. However, when we checked in, the concierge desk offered us an upgrade in room for a fee. We were excited for an upgraded room, even at an extra $50 per night, since it was our anniversary. The room did not live up to our upgraded expectations at all. My advice, save on the upgrade. We were told the upgrade was to […] a larger room with a larger luxury bath. While I'll give that the room may have been a little larger than the standard room, if the bathroom had been any smaller, neither of us could have gotten into it. Next time, we'll just stick with the standard room and pray we can get in the bathroom. Read moreGenuine Hotels.com guest review
"Great Mardi Gras"
Loved the staff, and you cannot beat the location.Genuine Hotels.com guest review
"Nice Hotel close to bourbon St"
here were there adult women and it was not comfortable sleeping two in one bed, no one ever brought a gold out bed as requested. There was something wrong with the tub forcet and one of the ladies hurt her finger and ruined her gold ring.Genuine Expedia guest review
"Nice area in walking distances for many things"
Really enjoyed the hotel but I could not move my car from the public parking lot because I could not get back in the lot. Not one day could I park at the hotelGenuine Expedia guest review
Made my first Mardi gras and new Orleans experience unforgettableGenuine Expedia guest review
This was one of the best hotels I ever stayed in plz don't listen to the bad reviews try it for yourself :)Genuine Hotels.com guest review
I was very satisfied with the room and staff, but I was not pleased with the parking. The 2 nights we stayed there was no parking available so we had to park 2 blocks away from the hotel and paid over $100 for parking.Genuine Hotels.com guest review
There was no parking in the parking garage of the hotel so we had to park a half a mile away and walk every time we needed the car which was alot. I was told to move my car to the garage and I got there and there was no parking and there was no explanation as to why I was told to move in the first place!!!Genuine Hotels.com guest review
"Great location...overpriced during events"
Overall the hotel itself is decent and located in walking distance to the arena and bourbon st. The only problem I have is that the rooms are too small (esp the bathroom) and outdated to be outrageously priced and parking is ridiculously pricey as well. If you don't plan on being in a your room the majority of your trip, then this hotel will work for […] connivence to walking to anywhere in the French quarter area. Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans Thank you for providing your feedback based on your recent stay with us. I apologize that the room you receved did not meet your expectations. This Sepetember we will begin a rcomplete room renovation that will certainly provide a better utilization of the space, I am sure you will find it comfortable. We look forward to the opportunity to host your stay next time your travels bring you to New Orleans and exceed your expectations.
"Hotel service was excellent"
Location was excellent and service was the best from the valet service to luggage being brought to room and they even loaned us a stroller!Genuine Expedia guest review
This hotel was very nice. It was a close walk to everything and perfect for business or leisureGenuine Hotels.com guest review
WE CAME FOR A WEDDING WHICH WAS IN WALKING DISTANCE. VERY CONVENIENT. ONLY STAYED ONE NIGHT.Genuine Hotels.com guest review
"Nice hotel, very convenient to the French Quarter."
Had a very good stay, I was able to upgrade to a suite at a fairly reasonable cost, which enabled us to have accomodations to watch the BIG, BORING Game on TV (2/2).Genuine Expedia guest review
Excellent.Genuine Hotels.com guest review
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