Amazing location. I LOVED this hotel. I travel to New Orleans a lot but have never stayed here. From now on this will be my #1 hotel to try to book when I am in the area.Genuine Hotels.com guest review
Had paid extra for concierge level room but it was closed from noon Fri. until Mon. am Hotels gave me breakfast vouchers for Sat. and Sun. which was acceptable. Very convenient and walkable to French QuarterGenuine Hotels.com guest review
"Great New Orleans location"
Marriott New Orleans is located on Canal Street with easy walking access to Riverwalk and French Quarter. The hotel furnishings are updated, but the age of the hotel shows. We ate at the hotel restaurant for a late dinner one night and our whole group enjoyed the food. As far as a Marriott property goes, it is adequate, but you can't beat the location. […] I would stay here again. Read moreGenuine Hotels.com guest review
"Wouldn't go there again."
The lobby was very nice, the room was worth about $75.00 per night. I ask for different room but, I was taken to one that was identical but on the corner, I ask for a credit, no way the front desk clerk responded. She also said renovations were starting in (3) weeks, she knew the room was over priced, but still refused to give me any credit for my stay. […] I'm a Realtor and in November there is a convention in New Orleans and you bet no Realtors in my office will be staying there or anyone I know. I'm very disappointed, if you wish to call me please do so @ 916-425-0125. Lee Morse Read moreGenuine Hotels.com guest review
The hotel's front of house is very nice. The rooms are clean and the beds are comfortable but the bathrooms are tiny. They're nice/clean bathrooms but a little more area would have been nice. Best thing about the hotel is the location. Two blocks from Bourbon Street and 2 blocks from Harrahs, what more could you ask for. Room service was also great, […] food was tasty and they were quick. Read moreGenuine Hotels.com guest review
It was good. However, the ac in our room was not working great. It was ok, but not cooling like it should.Genuine Hotels.com guest review
"Most beautiful view of the Mississippi River"
The Marriott is so conveniently located to French Quarters, best restaurants, casino, trolley rides and relaxing view of the Mississippi River. Professional hotel employees with very much focus on customer service. Enjoyed the trip because of the true Southern Hospitality.. The river view was so entertaining and everything in the hotel and city is affordable. Love […] New Orleans.... Read moreGenuine Expedia guest review
Room a little small. Everything appeared to be in good shape. Restaurant (I had breakfast only) very good.Genuine Expedia guest review
Only thing is the rooms are so large and I feel like there is a big need for a fridge is each room.Genuine Hotels.com guest review
"Almost All the Comforts of Home"
Really the only downside was not having a fridge and/or microwave in the room. This is one of the best food cities in the country and we couldn't take leftovers with us from any of the wonderful restaurants. Also, the hotel's room service and restaurant left something to be desired. The food was not that great and was WAY overpriced.Genuine Hotels.com guest review
First time at the Marriott in New Orleans and loved the stay. Great location cause its central to sliced to everything. Standard room is small but if it's a weekend then you shouldn't need to be in the room much.Genuine Hotels.com guest review
"Labor Day Weekend"
Went over Labor Day weekend and was extremely pleased with the location and ease of getting into into the French Quarter. Will definitely go back again.Genuine Hotels.com guest review
Took a while to get our car every time, almost 10 mins each timeGenuine Hotels.com guest review
Nice stay at the Marriott. Only issue I had was some unannounced maintenance/drilling in the hallway for part of the day while trying to sleep. Hotel management offered to move us to a different room but since I was checking out early the next morning, I didn't bother. Convenient location, clean hotel, responsive service.Genuine Hotels.com guest review
great location and very helpful staffGenuine Hotels.com guest review
"Pretty good but hot water issues"
Overall I was pleased with my stay at this Marriott. The room was nice and clean and good sized. The staff were all very pleasant and accommodating. My only complaint was the hot water, or lack thereof. Every time I took a shower, it took at forever to get hot water. On Saturday night, the water never got hot but rather stayed at a barely warm temperature. […] Other times the water did get hot but after waiting like five to ten minutes. This needs to be fixed because even on a hot summer day, one still expects to have a nice hot shower! Read moreGenuine Hotels.com guest review
Room was clean and really liked the travel size toiletries this location had. Staff was very friendly. Really thought this place had the best housekeeping staff of any hotel I've stayed at so far in Nola ... Only downsides, the bed wasn't very comfy and the room itself just looked outdated. Fridge also would've been nice, a room safe tooGenuine Hotels.com guest review
"Good sevice and Good Location"
All the staff was friendly and helpful. It was in a great location. I would stay there again and again.Genuine Hotels.com guest review
Was very pleased with my stay it was great.Genuine Hotels.com guest review
It's over priced for the size of the rooms and the bathroom! It's location is perfect if you enjoy the French quarter.Genuine Hotels.com guest review
The hotel was very clean and welcoming. We checked in very late Saturday night and there was a festival in N.O. that weekend. We requested a king size bed when we booked the room (which was only a few hours before we arrived). Upon arrival, we were told that all of the king size beds were taken but that we were being upgraded to a suite at no charge. […] We ordered room service during our stay and the food was great. The location of the hotel is also super convenient. Definitely somewhere I would stay again. Read moreGenuine Hotels.com guest review
"Very good location"
The hotel was very nice. I ate breakfast, and the waitress that served me was so very pleasant and made me feel very comfortable. If I come back to New Orleans, I will definitely stay there again.Genuine Hotels.com guest review
"1 dreamy night"
Stayed one night before going on the Carnival dream, this hotel is in great location to the French Quarter and shops on Canal street. Staff was friendly and very accommodation; especially, Ms.Jewel in the restaurant, who gave my kids coloring card and stickers to play with...Valet parking was super busy and the valets were super friendly despite the […] overwhelming guest coming and going. Doorman greeted all who passed him, and the Hotel had a great vibe about it. Sorry, having kids and them learning about the dangers of smoking just really could not be avoided at this hotel. especially around the pool area.. read on! Read moreGenuine Expedia guest review
Excellent location and service!!Genuine Hotels.com guest review
"Good location and nice rooms!"
This hotel has nice views, location, and clean rooms!Genuine Hotels.com guest review
"Not an issue at all!"
Hotel was great. I didn't have any issues with my stay and will definitely stay here againGenuine Hotels.com guest review
"Very nice hotel, very well situated"
Were three days in N. Orleans very joyful, everything was close to go walking, we were in the french quarter near the river and we went to a swamp tour very good.Genuine Expedia guest review
"Very nice hotel"
Hotel was convenient to all parts of the quarter .. Walking distance to all major attractions. Rooms were clean and well kept. Check in and checking out were simple and easy. All staff were very friendly and helpful. Would stay there again.Genuine Expedia guest review
"Another Marriott Disappointing Stay"
The Hotel is outdated, the room was really very basic with no safe or a fridge, Self parking is outrageously priced, room did not get cleaned until we have made a few calls & I ended up going down to speak to the manager....this is really pathetic to say the least.Genuine Expedia guest review
Response by Marriott - New Orleans Gus5011, Thank you for taking the time to post your review about your recent hotel experience. We are pleased to hear you found out property to be a central location for all of the Big Easy attractions. It is unfortunate you did not feel the same way about our guest room, and I apologize for any inconvenience it brought to you on your trip. In the coming months, the hotel will undergo a complete room renovation with a chic design that will consist of an in-room safe and refrigerators in all of the guest rooms. Please accept our sincere apologies and allow us another opportunity in the future to exceed your expectations.
We live nearby and frequent many of the hotels in the city. We like this one because it is very convenient as far as the services offered in the hotel as well as the location. We will stay here again.Genuine Hotels.com guest review
Hotel was fabulous, staff very helpful, location is perfect!Genuine Hotels.com guest review
"really cozy atmosphere"
Everyone was very pleasant and helpful. The only complaint that I have is that there wasn't a fridge or microwave in the room. That would have made my stay more pleasant. Overall, I would recommend this hotel to others.Genuine Hotels.com guest review
Very nice, parking is still high considering your a guest at the hotelGenuine Expedia guest review
"Excellent Location on Canal St."
The customer service was outstanding, the room were keep clean throughout our stay and the location was in close proximity to walk to everywhere we needed to get to. Looking forward to another stat at this hotel.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Nice Hotel, excellent staff."
Very nice hotel, close to the French Quarter and other places of interest. Staff was excellent and very accommodating Great town to visit, make memories and share with others. Would highly recommend this hotel to others.Genuine Expedia guest review
I have used Marriott in N.O., and I could not get into J.W. Marriott at a reasonable price, so I selected the regular one. The shower knob was stuck, so maintenance had to come and unstuck it. I was disappointed in the staff's response to a dirty room, not cleaned until we reported it after arriving back to the room late that evening. After two days […] of making them pay attention to this, the 3rd, I was told that they would not go into the room because of of the privacy tag on the door at 2:00 pm. We were not in the room and the tag was not on the door. I informed the staff otherwise, and advised them that the room was clean. Some one was not communicating correctly. We had room service late was night, and the server dropped the water and broke it. She was ok, and I helped her. This required running the vacuum machine while my wife was asleep. The response of the hotel staff was mixed. All of the bell captains did not even attempt to help with luggage when we left. Read moreGenuine Expedia guest review
Response by Marriott - New Orleans Ron & Kitty, Thank you for your feedback about your most recent stay. We are pleased to hear you found our property as a centralized location for Big Easy attractions. It is unfortunate you did not find our staff accommodating, but we have reached out to our team to re-energize training around these issues. We hope that you allow us another chance in the future to exceed your expectations.
I ENJOYED MY MINI VACATION W/ MY GRANDCHILDREN. I WAS NOT PLEASED THAT I HAD TO PAY FOR PARKING AFTER SPENDING $200.00 FOR A ROOM. THERE WAS NOT BREAKFAST SERVED FOR THE GUESTS AT NO CHARGE. I WILL TRY A DIFFERENT HOTEL NEXT TIME;Genuine Hotels.com guest review
"If you require good customer service, DO NOT STAY"
There is not room here to write how terrible the daily service is. The check in/front desk/bellmen were great, as was the hospitality lounge....after that, less than "0" for service. Everyone from the concierge to the restaurant staff to the valet (which happens to be $38 a day)....simply terrible. Incredibly rude. The worst I have ever seen. I have […] traveled for business for the better part of 15 years, and have never seen anything like it. The entire service staff I mentioned acted like they were doing us an enormous favor by acknowledging our existence. Whenever I read a bad hotel review, I often think "wow, someone was having a bad day, and is taking it out on the hotel". Not the case here. Terrible. The worst I have ever seen. Barring a national disaster where I happen to be in New Orleans, and have no other choice, I will never enter these doors again. Do yourself a favor, and avoid this place like the plague. Read moreGenuine Hotels.com guest review
Everybody was very friendly, and I would not only stay there on any of my future visits, but would also reccomend to friends .Genuine Hotels.com guest review
We wouldn't have stayed here except we managed to score rooms for $75/night. It's right on the edge of the French Quarter and very easy to get to anywhere in the city from there. Parking is a little pricy, I think ($45/night including tax/tip for the valet), but I suppose that's the price to pay for a guaranteed secure spot. Views from the upper floors […] are fabulous. Just one weird thing--when we got in at 1:00 a.m. there was no water running! It worked when we got up in the morning, but it seemed strange that a fairly high-end place would have such a basic problem. It didn't really affect us, though. A very comfortable stay. Read moreGenuine Hotels.com guest review
Overall hotel service was excellent. Room wasn't as nice as I imagined. Great location near walking distance of casino, bourbon st, etc. Don't like hidden parking fees. Should be included in price at time of booking.Genuine Hotels.com guest review
THIS MARRIOTT IS HOST TO SUGAR BOWL TEAMS EACH YEAR. YOU CAN TELL BECAUSE OUR ROOM SMELLED LIKE A FOOTBALL LOCKER ROOM. OVERALL? JUST STAY AWAY.Genuine Hotels.com guest review
"Worst experience ever"
I booked and paid for two night in a room with a king size bed and a view of the Mississippi River two months in advance to celebrate my honeymoon. My wife and I had an all around fabulous wedding and reception we could ever wish for. We both live in New Orleans and just wanted to do something local. after our reception, we went straight to the hotel […] and as soon as we hit the reception desk it was a problem. First the man behind the desk said he was having an issue getting into our reservation b someone else was in it. Why this is I have no clue. So, he made a phone call or three. once off the phone he was able to get into our reservation and at the point he told me that me room with a king size bed was no longer available BECAUSE I checked in to late. I explained that I booked and paid in advance and I was told that because I booked through Expedia I was not guaranteed a king size bed. The best he could do was a room with double beds. This was my honeymoon not a business trip. The man didn't care at all about what I was saying. I was pretty much told tough crap and enjoy your stay. I paid in advance with no option to cancel. I didn't get what I paid for and my honeymoon was ruined because of some arrogant desk clerk. So, to all of you who will read this review. There are way better and cheaper place to stay when you visit my home city of New Orleans. Both The Marriott and Expedia have lost any and all of my future. Don't waste your money at this hotel. Read moreGenuine Expedia guest review
Response by Marriott - New Orleans John, Thank you for proving us with your feedback based on your recent experience. I would like to apologize that your preferred room type was unavailable upon your arrival. We will be beginning a complete room renovation in just under two months, and during this time we will be transforming an additional 250 of our rooms to king size bedrooms in order to meet the greater amount of the king bed requests we receive . Our goal is your total satisfaction and I hope we are able to regain your trust and host a future stays of yours and exceed your expectations.
Stayed here for one night on a trip with friends. Very clean and excellent service!Genuine Hotels.com guest review
"Close to downtown"
Clean, convenientGenuine Hotels.com guest review
The marriott on canal wasn't worth the money I could have stayed in a much cheaper hotel with more things and bigger space my boyfriend and I went expecting the room to be fancy was highly upset once we saw how the room looked small nothing fancy ugly curtains bad carpet look rather old only reason we didn't switch was because we were tired from our […] long trip and didn't wanna deal with waiting in line at checkout again only good thing I can say is it was walking distance within lots of attractions Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans cece, Thank you for taking the time to post a review of your recent stay. I would like to apologize that the room you received did not meet your expectations. In just under two months from now we begin a complete room renovation that will consist of a brand new Marriott design. While we will not be making our rooms larger during this time, it will certainly provide a greater utilization of space. We look forward to the opportunity to welcome you and your boyfriend back in the future and exceed your expectations.
"My Stay At The Marriot"
The hotel staff was very friendly and helpful. It was very busy due to a lot of people being in town for the concert but they got me checked in and taken care off in a timely manner. The only thing that really disappointed me was the room I requested was not ready so they gave me a double then when we got there the sheets were dirty on both beds. I […] had to clean the shower myself and the bathroom was covered in hair. Other than that the hotel was located in a great spot near the French market and also close to bourbon. Due to us not spending much time in the room I did not leave a complaint with the desk. Read moreGenuine Hotels.com guest review
Response by Marriott - New Orleans Ariel S., Thank you for posting your review. I am pleased to hear you found both our staff and location to be most enjoyable during your stay. However, I would like to apologize for the level of cleanliness of the room you received. We have shared your experience with our housekeeping team as it serves as a great training example to prevent this from reoccurring. We look forward to the opportunity to welcome you back to our property the next time your travels bring you to New Orleans!
"perfect spot for the french quarter"
Hotel was very busy yet accommodating.....maid service was excellentGenuine Hotels.com guest review
Very nice and friendly staffGenuine Hotels.com guest review
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