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Marriott Chicago O'Hare - Chicago 41.98688, -87.84017
8535 W Higgins Rd, Chicago, IL, 60631 United States
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Guest review summary
- 4.2 Average rating: All Trip Types
- 79% Recommended
- 67 Reviews
- 4.2 Hotel Service
- 4.3 Room Comfort
- 4.3 Hotel Condition
- 4.4 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (67) | 4.2 |
| Business | (21) | 4.0 |
| Romance | (6) | 4.5 |
| Family | (9) | 4.0 |
| With Friends | (7) | 3.9 |
| All Others | (24) | 4.4 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (complimentary) available on request
- ATM/banking
- Concierge services
- Express check- in
- Express check-out
- Fitness facilities
- Internet access in public areas - high speed
- Internet access in public areas - surcharge
- Laundry facilities
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Porter/bellhop
- Room service (limited hours)
- Safe-deposit box - front desk
- Security guard
- Self parking
- Spa tub
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Computer rental
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite television channels
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Desk
- Dial-up Internet access
- Electronic/magnetic keys
- Electronic check-out
- Extra towels/bedding in room
- Hair dryer
- High-speed Internet access
- Housekeeping (daily)
- Hypo-allergenic bedding available
- Internet access (surcharge)
- Iron/ironing board
- Multi-line phone
- Non-smoking only
- Pay movies
- Pillowtop mattress
- Premium television channel(s)
- Refrigerator (on request)
- Rollaway beds
- Shower/tub combination
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Window opens
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 12, 3;
- Pool table;
- Restaurant(s) in hotel;
- Smoke-free property;
- Swimming pool - children's;
- Swimming pool - indoor;
- Swimming pool - outdoor seasonal
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
Guests must be at least 21 years old to check in at this property.
Dining
Harvest Grill - A fine-dining restaurant serving American cuisine. Open for buffet and à la carte breakfast, as well as lunch and dinner.
Champion Sports Bar - A sports bar with pool tables and eight plasma-screen TVs. Serving pub-style fare. Open from midday until late night.
Recreation
A large solarium houses a year-round indoor/outdoor pool with an adjacent spa tub. The hotel also has a seasonal outdoor pool with nearby children's pool. The 24-hour fitness center has free weights and 20 cardiovascular and strength-training machines, including stair steppers, stationary bikes, universal machines, and treadmills.
The hotel is five miles from Lake Park, which offers an 18-hole golf course, fishing, sailing, boating, and a playground. Edgebrook Golf Course, four miles away, has an 18-hole public course with adjacent Frisbee-golf course.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Aerobics nearby
- Basketball nearby
- Fishing nearby
- Golf - driving range nearby
- Golfing nearby
- Hiking/biking trails nearby
- Pilates classes/instruction nearby
- Playground nearby
- Racquetball/squash nearby
- Rowing or canoeing nearby
- Running track/path nearby
- Sailing nearby
- Swimming on site
- Tennis nearby
- Yoga classes/instruction nearby
Nearby Activities & Points of Interest
1.0 - 3.0 mi
- Donald E. Stephens Convention Center - 1.2 miles
- Rosemont Theatre - 1.4 miles
- Allstate Arena - 2.6 miles
3.0+ mi
- Chicago O'Hare Airport - 3.4 miles
- Portage Park - 4.6 miles
- McDonald's Museum - 4.7 miles
- Glenview Amtrak Station - 6.4 miles
- Frank Lloyd Wright Home and Studio - 6.7 miles
- Unity Temple - 7.2 miles
- Walt Disney House - 7.2 miles
- Neo-Futurists - 8.8 miles
- Chicago Executive Airport (PWK) - 9.5 miles
- Chicago Midway Airport - 15 miles
- Chicago DuPage Airport (DPA) - 22 miles
- Waukegan Regional Airport (UGN) - 30 miles
- Gary - Chicago Intl. Airport (GYY) - 34 miles
- Aurora Municipal Airport (AUZ) - 36 miles
- Joliet Park District Airport (JOT) - 37 miles
- Kenosha Regional Airport (ENW) - 42 miles
Reviews
Filter by:
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All (67)
- Recommended (53)
- Not recommended (14)
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"Good Hotel"
Reviewed by a Hotels.com guest on Nov 23, 2009
The condition of the Hotel, is good but not at Marriot level.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Poor service"
Reviewed by a Hotels.com guest on Oct 29, 2009
Overall poor service. Booked a king but was given double. OVerall hotel is kind of outdated and needs maintanence. Would not go back to this location
Overall Rating
out of value="5"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
"Less for the money"
Reviewed by a Hotels.com guest on Sep 15, 2009
Not a nice surprise to get there and find out parking is extra (and a considerable daily sum). Bathroom too small to easily turn around in. Mattress too soft. The hotel staff were pretty good, and the common areas of the hotel were well kept.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 2.0 Room Comfort
- 4.0 Room Cleanliness
"Dated Hotel"
Reviewed by a Hotels.com guest on Aug 5, 2009
Many hotels to choose from in this area but this hotel showed its age. Meeting rooms were acceptable. Hotel room was small and dated. Pillows were like a sheet of paper once your head was placed on them. Local area was culturally void. Close access to rail service.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 2.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 22, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 14, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 22, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Easy access - Clean and quiet"
Reviewed by Torre of Fort. Lauderdale on May 27, 2009
This hotel was great, everything was clean and the staff was very friendly and helpful. The locations is great, very close to the airport and right next to I-90. The beds were very comfortable and the there is a great in/outdoor pool. My only complaint is that I had to pay for parking which was $24 a day or $30 for Valet. I did not know I would have to pay for parking until I checked in and it made me very made because the parking lot was completely empty. There was no need to have to pay for parking or a need for Valet. Other than the ridiculous parking fees, the hotels was great.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Old but functional"
Reviewed by a Hotels.com guest on May 24, 2009
hotel provides a great location for those who need to have access to the loop but don't need to stay there. The CTA is handy and efficient. The bathroom was very small
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Nice hotel, great pool, parking not so nice"
Reviewed by a Hotels.com guest on Mar 17, 2009
The hotel was nice, could use some upgrades. The layout was a bit confusing we were in the B wing and it was a long walk to our room. Room service was excelent, as was house keeping. The L station was convient and about a 45 min ride downtown. My only complaint is the parking it was $24 per night (used to be free). I have family in the area who wanted to come visit but they also had to pay for parking, it would be nice to have short term parking available for free.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"No Water!."
Reviewed by a Hotels.com guest on Mar 4, 2009
I have notice no water in the hotel exept one in the room by 5$! and in the reception in the day time and when I asked for a water bottle they told me it is 2.8$ in the bar!, Second thing: No microwave, No freezer, No free internet as most of the hotels provide and they took from me 60$ to be in hold for a week after I left.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"What a Nightmare - but somewhat redeemed with two good Managers"
Reviewed by mary of Dowenrs Grove on Jan 5, 2009
The nightmare began when we got there. I had been coming here all my life. As a kid, we would come and stay for an overnight and use the great pool. The last time I came was 2004 -- when parking was still free. When I booked with hotels.com, they confirmed that parking was free. WRONG! I met my friend there - we had two cars and they wanted $22.00 a night per car. Well, there goes our small budget getaway. The manager on duty that night wouldn't have anything to do with it. He had no interest in what I had to say and just turned away. He offered zero assistance. It took us 3 hours to settle with hotels.com who only reimbursed us for one parking. Next, we booked a "full breakfast" room. I called when booking to fully understand what this meant. I asked at the front desk upon checking in. I confirmed by calling the front desk the night before breakfast. And each peson we spoke to said the same thing: you just order whatever you want - at the restaurant or room service and it's free. When checking out -- there it was - our breakfast amount -- on my bill. So I had to argue to get it off then. The person at the front desk did, but seemed completely confused as to why. Come two days later and there on my credit card bill was the breakfast bill with the additional parking fee of $22! Called the hotel who said I "was no longer in the system." But when I spoke with the MOD (manager on duty), he said he would personally take care of this and credit my card. (some redemption) Next, we went swimming our first night. It was nice. The next day, I put on my suit, went in the water and spa - and lo and behold the water/chemicals ate my suit or something. Literally, the materail just fell apart. Spoke to the MOD who was great - he reimbursed me for the suit (even though I am now out of a suit and girls know how hard it is finding a good-fitting suit). Some redemption there. Nice and very apologetic MOD. As for the room, it was just okay. Clean, but awfully small bathroom and no re
Overall Rating
out of value="5"- 1.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 30, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Great for family or romance"
Reviewed by Tara of Chicago on Sep 4, 2008
really nice except the breakfast buffet was all that good for the 16.95 price
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"outstanding hotel"
Reviewed by Jamie of Oakley on Aug 13, 2008
Great hotel very nice and clean!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Good airport location"
Reviewed by Jeremy of Chapman on Aug 11, 2008
Note that you will have to pay for parking. Grocery store across the street stocks beer, wine and has a full deli. Downtown Chicago is approximately 35 mts away on the L however the Cumberland station is a 5 mt walk from the hotel. Great service - Mariott is taking customer service seriously. Hotel tends to host weddings and large social events so the weekend evenings tend to be noisy.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Nice Hotel"
Reviewed by Steve of Rock Island on Aug 6, 2008
The staff was very professional and courteous. The room was very clean. Rooms next to the pool are a bit noisy, especially at nightime since you are able to hear the planes flying over from O'hare. One nice thing was having the option of preordering your breakfast for the following morning. They deliver your breakfast to your room promptly at a time that you pick. The food was average and the price was a bit high. Overall, it was a decent experience and we will stay there again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 27, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Marriott Chicago O'Hare"
Reviewed by a Hotels.com guest on May 21, 2008
Very friendly and helpful staff
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outrages Parking charges"
Reviewed by a Hotels.com guest on May 14, 2008
Parking was way too expensive, $20 per night!!!!
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
"Overpriced for the rating"
Reviewed by Rick of Norwalk on Apr 14, 2008
"Overpriced for the rating"
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 10, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
"Friendly Hotel"
Reviewed by a Hotels.com guest on Feb 27, 2008
Outstanding staff. Extremely friendly and helpful. Clean rooms, nice pool area. Felt very safe.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 14, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 16, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 14, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 11, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 2.0 Room Cleanliness
"Inaccessible and costly"
Reviewed by Lynn Detwiler of Delaware on Nov 9, 2007
While the hotel is accessible to the airport, the ability to get to Chicago and the surrounding areas is severly restricted due to CHicago Transit Authority work and road construction. Choose this hotel if you need quick and prompt access to the airport. It is an inconvenient destination if you are heading to Chicago or the Northshore. Incidental fees add up quickly at this hotel. Nothing is included in the room rate. Parking is $20 per night. Internet access, fax, copy, etc is all fee based. You are charged for lobby coffee.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Needs a lot of improvement."
Reviewed by FrequentTrave of Lexington, KY on Nov 8, 2007
This is not a typical Marriott. The quality and service from staff was well below my expectations. I would not recommend this hotel, nor would I stay there ever again.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 1.0 Room Comfort
- 2.0 Room Cleanliness
"Meets your Expectation"
Reviewed by Lorraine of South Carolina on Oct 22, 2007
This is my second stay at this hotel cause of its convenience, pleasant employee service, great bar/cafe, great reputation (you know what to expect and you get it), with reasonable rates for luxury rooms.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 18, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 2.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 6, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 5, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 5, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"easy access to airport"
Reviewed by sue of ohio on Aug 25, 2007
great suttle service to airport
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"A very pleasant stay"
Reviewed by a Hotels.com guest on Aug 25, 2007
Great Hotel Good location
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 22, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Excellent value"
Reviewed by Shane of Louisville, KY on Aug 15, 2007
This hotel is great. It seems they give out the rooms with balconies overlooking the pool first, which is really nice. The balconies on those three floors all connect together, so you can walk from room to room on the outside. The pool was very well kept and very clean. The only complaint I have is that we had no working exhaust fan in the bathroom. Maybe there isn't supposed to be one, I'm not sure. I never reported it or I'm sure they would have moved us to a different room. It wasn't a big enough complaint to warrant moving rooms to me.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 15, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 15, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Seemed like a good deal but a rip off in the end"
Reviewed by Ben of Falirbanks, Alaska on Aug 14, 2007
I was charged $20.00 dollars to park my car for one night, and even offered to park it for me for the price of $25.00. They charged for the internet connection, they charged for everything that they could.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Poor Service."
Reviewed by Alla of Florida on Aug 9, 2007
We had a hard time with prepaid breakfast. We had to spend lot of time to prove our prepayment before they let us have breakfast. Staff did not explain what is included in this breakfast. Staff looked unprofessional.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 5.0 Hotel Condition
- 2.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 8, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Angie of Tipton, IN on Aug 7, 2007
We were able to check in early. OUr rooms overlooked the beautiful pool area. I enjoyed sitting on the balcony and watching our kids swim in the pool. The staff did an oustanding job of accomodating my every need.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 24, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"convenient"
Reviewed by Scott of Indiana on Jul 23, 2007
Room was clean. Location to airport and 24 hour shuttle to and from airport made it ideal for our situation. We were picking our son up from the airport and his flight was delayed. It did not arrive until 3:00 AM. Without the 24 hour shuttle we would have needed to make other transportation arrangements.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 18, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Meets expectations"
Reviewed by RE of Boston on Jun 27, 2007
Great room just not close to anything other than the airport. It never claimed to be otherwise. But getting into the city was a chore.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
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Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews