"Excellent Romantic Getaway"
My wife and I just got married and we decided to do a quick getaway before the honeymoon. WOW!!! Excellent service from the staff made our stay wonderful. When we left, we decided to come back very soon. Clean room / hotel. When we arrived the bell desk was very friendly. The Spa is a must try!!!Genuine Hotels.com guest review
"Amazing ocean view"
Top tier experience all around. Amazing staff, great room, breath-taking ocean view, next to shopping and fine dining.Genuine Hotels.com guest review
The hotel was nice but a bit older building other than that the location is greatGenuine Hotels.com guest review
"Nice Room, Over Done Bed"
The location is nice, the rooms are clean and quiet but you don't need down comforters and mattress pads in California. Its is to thick and warm for this climate.Genuine Hotels.com guest review
Hotel is very spread out across the large property. The room I had was far from the main entrance and I had to take several elevators to get there and walk a fair bit.Genuine Hotels.com guest review
Response by Newport Beach Marriott Hotel and Spa Dear Dave, Thank you for choosing to stay at the Newport Beach Marriott Hotel & Spa. I know you have many hotels from which to choose when traveling, and we appreciate your business. I'm sorry to hear the layout of our property and room location put a damper on what I hope was an otherwise excellent stay. Please know we welcome any feedback throughout our guests' stay, and would've been happy to find you a new room that was more to your liking. If you are in the Newport Beach area again, I hope we are able to welcome you back.
"Great stay, beautiful views"
It really is a beautiful hotel, nestled between the golf course and the ocean. Friendly staff, clean and secure, great pool area. Bars and restaurant food also very impressive. My only suggestions for improvements are the parking (lot is confusing with many tickets, rates, etc) and also the full beds (I thought queens were the norm nowadays). All in […] all though - a great hotel in a great location! Read moreGenuine Hotels.com guest review
"Close to fun shops and restraunts"
Great location, beautiful views. Staff was excellent!Genuine Expedia guest review
"Walk to Fashion Island mall, but not to ocean"
Came here with my wife for a weekend away from the kids and some retail therapy. Booked the ocean view room, was a little surprised at the distance from the water but you could indeed view the ocean when the sun was up. Practically shares a parking lot with the Fashion Island mall, you can walk 200 yards from the Marriott and end up inside Nordstro […] ms. Read moreGenuine Hotels.com guest review
"Excellent hotel close to the beach"
Great place to stay with great service. The staff goes out of their way to help you!Genuine Expedia guest review
"Comfortable room but pricey"
Comfortable room but pricey. Check-in swas slow. Nice gym and restaurant. Across street from large mall.Genuine Hotels.com guest review
"Not very impressive"
No shower gel, no bath rope, no slipper. I have to call and ask for everything. Sheets, comforters, pillow cases are old, discoloring. Due to structure of the building, it is very difficult to find the room in the back end of building.. It is even harder to find any Hotel staff around hotel to ask for directions. They expect the first time customer […] can automatically figure out the how to get to back building room. There are no clear signs and directions either. Read moreGenuine Expedia guest review
Response by Newport Beach Marriott Hotel and Spa Dear Guest, Thank you for your candid and detailed feedback regarding your recent stay. I'm disappionted to see your experience fell short of your expectations, and also the highest standards to which we hold our staff. Our guest rooms are newly-renovated and should have all the amenities and comforts of home, including a robe and bath products. I will work with our Housekeeping department to make sure all rooms are fully stocked. We are fortunate to be situated on 14 beautifully-lanscaped acres with spectacular views of the Newport Harbor and ocean, but understand it can feel larger for first time guests. My team and I will also continue to look into ways that we can better communicate room locations and directions to our guests so that everyone feels confident when navigating the property. Thank you again for staying with us. Please contact our Executive Assistant directly if your travels bring you to Newport Beach again, as we want to personally make sure you have a brilliant stay!
"Valentine's Day Outting"
Rooms were comfortable and convenient location to areas we visited for Valentines Day. Had a blast, but unfortunately, wok up w//some bites on me. Went to the doctors and said they were bed mite bites...ouch!Genuine Hotels.com guest review
"Indifferent service, promises more than delivers"
Arrived late, check in clear irritated. Asked questions (room service , nearest food) promised a call back. No call. No one answers the phone. Rooms nice, noise in the pool area till 1 or 2. Would have claimed, but the operator didn't answer the phone.Genuine Hotels.com guest review
Response by Newport Beach Marriott Hotel and Spa Dear Guest, Thank you for your feedback regarding your recent stay at the Newport Beach Marriott Hotel & Spa. I'm sorry your experience did not exceed your expectations or the highest standards of service to which we hold ourselves. I will share your comments with the appropriate department managers and make sure we improve on those areas moving forward. We hope you will give us another chance when in Newport Beach again, as I know we can provide you with a Brilliant stay!
"Feels like a more expensive hotel"
Excellent everything. Only ding are some thin walls.Genuine Hotels.com guest review
Excellent accomodations and serviceGenuine Hotels.com guest review
I was expecting more out of my stay but was disappointed. Front reception said I was getting a room in the newly remodeled section of the hotel so I was expecting a fully functioning room. But it turns out the AC was not working since it did not cool the room at all. And when it would switch on all I could hear was a loud boom which ended up waking […] me up every 20 mins. I tried calling the front desk but noone picked up and it was late in the night after a long travel that I just put up with it. In the morning I requested some tooth paste from the concierge but that never showed up either. Definitely not staying here the next time I'm in town. Read moreGenuine Hotels.com guest review
Staff were very friendly and helpful.Genuine Hotels.com guest review
My guest raved about every detail. Thank you.Genuine Hotels.com guest review
Terrible service. Waited one hour for champagne glasses to be brought to our room-- although told several times they were on their way, glasses were never brought over. Was told we had a newly renovated room, however it had a very musty odor to it. I would never choose to stay here again. Average at best.Genuine Hotels.com guest review
Easy to stay, friendly staff.Genuine Expedia guest review
"Close to shops, really nice hotel"
Bed was super comfy, the room was a good size. The staff were very friendly. The shops were literally just across the road. Overnight parking, with multiple entry/exit, was $21. Definitely recommend this hotel.Genuine Hotels.com guest review
"Big hotel with good view"
Big hotel with a pretty cool bar. Not right on the beach but pretty close to a lot of stuff in the area.Genuine Expedia guest review
"Close to shopping"
Enjoyed it. Walking distance to the mall. A little far from the beach but a nice hotel. There was construction noise from the site next to ours but the front desk warned us about it ahead of time.Genuine Hotels.com guest review
We loved it and will make reservations again in the future. The location is beautiful and the hotel staff very courteous and helpful.Genuine Hotels.com guest review
"Welcoming, helpful staff & pleasant enviornment"
Each staff person was friendly, helpful. Made me feel comfortable in a hotel. The room was pleasant and their restaurant for breakfast had good food and very good coffee. I was so impressed by the attitude of the staff and felt a real difference because of their attitude. The environment is very pleasant, but the people make the difference.Genuine Expedia guest review
It was great! Nothing to complain about. It was in walking distance to a bunch of restaurants and the mall.Genuine Hotels.com guest review
The carpet in the room was a little old. But other than that, it's a great place to stay.Genuine Hotels.com guest review
"Good location - reasonable price but extras add up"
My wife and I have been coming here on and off over the years to celebrate our anniversary because it's not far from our home in L.A. and with Fashion Island across the street and the ocean views, it makes for a great weekend get-away. We decided to upgrade to an ocean view and were disappointed to find the "ocean view" was technically a coastal view […] as the direction was looking north and the ocean was visible miles away from room so really not much of a view. Had a great view of the golf course below though. The self parking rate is a ridiculous $21/night. It's not downtown San Francisco after all so this excessive rate was a turnoff as was the $18.99 for an in-room movie - yikes!! We had room service for breakfast which was very tasty, delivered on time, and priced at what you would expect at a hotel like this. Want wi-fi? They get you for that as well. We told the woman who checked us in that it was our anniversary and we were pleasantly surprised to find a bottle of chilled champagne and chocolate covered strawberries in our room when we returned from a trip to Fashion Island. Rose, the concierge, was very helpful in making restaurant recommendations and reservations and while we lounged in our room before dinner, another bottle and more strawberries arrived compliments of Rose - very nice touch! The staff in general were wonderful and I actually don't recall them being so friendly and accommodating in years past so I hope they keep doing what they're doing. Read moreGenuine Expedia guest review
"Probably wouldn't stay here again."
They originally had me with 1 king when I asked for 2 queens. Eventually they found a room, but it was quite literally on the opposite end of the huge hotel, a 10-15min walk at the least. I also indicated upon check-in that it was my birthday night and they still didn't find the privy NOT to put next to a room with a newborn baby infant. So of course […] every bit of laughter or excitement spurred a noise compliant. Hardly accommodating. Also, using a credit I had the room was supposed to have been a minimal cost, under $30. But my card was still charged the full rate of the room and held for 3 days - cutting into funds for birthday celebrations that night. Again, hardly commendable. Lastly, it was supposed to be an ocean view room, yet my only view was of the back end of a golf course, huge trees and nothing else. Even my guests were adamant about calling to complain about such a horrendous, mislead "view" I've never written complaint in my life, but this scenario was enough to take the time to write. Highly likely I wont be staying here again and will steer associates clear of it as well. Thoroughly disappointed, on my birthday night. Read moreGenuine Hotels.com guest review
"Great hotel good location"
Great location opposite amazing mall. Short drive to the ocean great place for a quick stop in Newport Beach.Genuine Expedia guest review
"You can tell they get it"
Every aspect of this hotel was perfect. They are there to make sure you have whatever you need, and make it simple.Genuine Hotels.com guest review
"Pleasant hotel near shopping center library beach"
This was my first timr at thid hotel and I was not disappointed I had a wonderful birthdayGenuine Expedia guest review
The hotel was very nice. Food, breakfast and drinks were very pricey to compensate for room rate. Menu was average.Genuine Hotels.com guest review
"Nice hotel spa at a very reasonable price"
Although not right next to beach, it is close to airport, has great pools, lovely restaurant and bar, terrific staff, very comfortable bed. The whole Fashion Island shopping mall is right next door. The hotel is surprisingly close to the beaches in the local area - very easy to access the Coast Hwy. An easy 10 minutes to Balboa peninsula area. I have […] family in the area who live right next to beach - this hotel is much nicer and a lot less expensive than hotels right on the beach which are often more run down and very costly. I will definitely stay here again. I also used the spa facilities had a wonderful massage and pedicure - the spa pool is private and relaxing. Read moreGenuine Expedia guest review
"Great location near the beach and shopping."
Everything you want in a hotel -- still hard to swallow that you have to pay $21.00 a day for parking. It has everything one would want in a fitness centre and more. Parking was outside your door and across the street from some great shopping.Genuine Expedia guest review
Great place to stay. Staff was very personable.Genuine Hotels.com guest review
"my hotel of choice"
Great stay. Quiet rooms. Great location and at a reasonable price. We have stayed here before and will be back again.Genuine Hotels.com guest review
My wife and I were very pleased with our stay, accommodations, views and in general the service. Good place to stay and we will consider going back.Genuine Expedia guest review
"Amazing hotel and staff"
Breathtaking ocean views and beautiful rooms. Loved it allGenuine Expedia guest review
lots of noise from construction woke us up at 7am Saturday and Monday morning. pillows they provide are child size and super flat feather. We did get nicer pillows upon request. Location is great and staff was super friendly and helpful.Genuine Expedia guest review
"queen for four days"
My stay at this Marriott was wonderful. I was treated like royalty. They were very accommodating. I will recommend this hotel to anyone. A more professional and courteous service would be hard to find. Thank you for making me feel like a queen.Genuine Hotels.com guest review
spa was great....pool is nice and Balboa Island and Fashion Island Mall are so close....would stay again. Prices were very reasonable!Genuine Hotels.com guest review
"Nice room- wifi extra"
The hotel was really nice and in a great location. I was double charged for parking, but they fixed it after I brought it to their attention. I was disappointed to find out that wi-fi was an additional charge- I feel that wifi should be included in the room rate. I didn't want to spend an extra $13 per day.Genuine Expedia guest review
"Kids LOVED it."
My kids LOVED it. Spend hours and hours in the terrific pool. Played ping pong, tether ball, romped in the water playground. Breakfast buffet is FANTASTIC. Even make your own juices with fruits and veggies. Fire rings in the outdoor lounge at night was romantic and felt decadent. Very comfy and convenient.Genuine Expedia guest review
I was attending a three-day conference being held at a nearby hotel. Did not want to stay at the conference hotel due to price and was looking for a property to maximize frequent stay benefits. This hotel exceeded my expectations. Location was great (right across the street for Fashion Island Newport Beach) and staff was very accommodating and friendly. I […] would definitely stay here again and recommend to associates looking for lodging in Newport Beach. Read moreGenuine Expedia guest review
"Labor Day Wknd"
The hotel was definitely worth the money when it came down to the room and location. As for the security staff member we dealt with, he could not have been more offensive in target our party (mostly minorities). The hotel will try to tack on additional fees so be sure to check your bill for telecom and additional parking. Overall the hotel itself was […] great. Read moreGenuine Hotels.com guest review
Very nice hotel. Great staff and pretty facilities. The rooms are a bit dated, but overall it was very nice!Genuine Hotels.com guest review
We were going to an important dinner and we called down for towels . We had to call twice. They were finally delivered 45 minutes later with no reply to why is took so long. The next day we left our room at 9:00 a.m. and when we returned at 4:00p.m. the room had not been cleaned yet. We called down stairs and the women who answered simply said we are […] VERY busy today!! And HUNG UP on me. My husband went downstairs to report what the woman had done and the women he talked to was pleasant be did not ask his name or room number. We have been staying at The Island for the last few years(over 20 stays) and thought we would try your Hotel . Im sorry to say we will be returning to The Island next month!!!! Read moreGenuine Hotels.com guest review
"Would definitly go there again"
Great hotel great people from valet to receptionist to etc.Genuine Expedia guest review
"great place for Fashion Island and restaurants."
We needed an overnight trip to the Newport are for an early party the next day...so, we decided to go down a day early and visit Fashion Island to get some new clothes for school (I teach). The hotel is right across the street! Great location. Great facilities.Genuine Expedia guest review
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