Hotel staff was the worst. Very unconcerned about our need to have an early airport shuttle. Nothing in hotel description says their shuttle is ONLY available at certain times. When we brought that fact up the staff pointed to signs at the front desk stating their shuttle hours and told us shuttle hours were posted. We had driven 4 hours to get to this […] hotel only to have the hours pointed out to us. The staff refused to contact the manager for us to discuss this issue. Staff stated the general manager would be in around 8 or so the next morning obviously knowing we would not be able to talk with him as we were leaving for a very early flight. He would not assist us in any way. I will never stay at this hotel again or even recommend it to anyone. Read moreGenuine Expedia guest review
Personnel was extremely friendly and jokingly polite. Our stay was one of the best we have had. Construction on roads around hotel was only problem we had.Genuine Hotels.com guest review
"Not as advertised"
The room is listed as 3 stars but when we got there we were very disappointed. If it were listed as 2 stars we would have been satisfied but felt we were offered something they didn't have. Breakfast was ok and our room had a funny smell. We would prob not stay there again.Genuine Hotels.com guest review
"Nice hotel close to Love Field"
Helpful and friendly staff. Offered to drive me to Southwest Training Facility immediately. No wait time.Genuine Expedia guest review
"Great hotel - clean, fantastic staff"
This hotel was a great surprise! I had never heard of the brand and didn't know what to expect. Wow! This hotel is fantastic! I will definitely stay there again.Genuine Hotels.com guest review
"Rainy night in Dallas..."
On a brief visit to Dallas (1 night) this hotel surprised my family by being great value for money! The staff are very courteous and the room was excellent. Always a problem (for me, anyway) with this 'level' of hotel (same as Springfield Inn) is the in-room AC unit. Although the one we had could get us colder than a fridge inside a meat locker, it […] did sound like a jet taking off....so unless you are a heavy sleeper this is something that will wake you up in the night! Read moreGenuine Expedia guest review
I enjoyedGenuine Hotels.com guest review
Room was clean. Hotel staff friendly. Nice bar.Genuine Hotels.com guest review
"Served its purpose"
It is a nice hotel with all the basics you might expect. I particularly liked the included buffet breakfast. The staff was courteous and accommodating. When we arrived, we were assigned a room right across from ice machine. Even with the door closed, the hum could still be heard. When I complained, we were immediately given another room. There is a […] large wall with the Ten Commandments on it outside the hotel's entrance. I thought it was an odd display and perhaps some other purpose than to announce a JudeoChristian hotel ideology. The room was comfortable. I wish there had been more effort to offer recycling to the patrons. Overall, I would stay there again. Read moreGenuine Hotels.com guest review
Nice place. Tired.Genuine Hotels.com guest review
"Good hotel - Great service"
Hotel was good. Close to a lot of resturants. Shuttle service will take you and pick you up. Resturant and bar at the hotel was good. Bed was a little hard for me.Genuine Hotels.com guest review
"good place to stay"
I have stayed at this location twice over a 3 year period and would stay again.Genuine Hotels.com guest review
I have to say this hotel was very nice. The beds and pillows were so comfortable, most comfortable than anywhere I have ever stayed!Genuine Expedia guest review
"Good location not far from places we wanted to see"
Very clean and comfortable GREAT breakfast!!! Actually had time to sleep in a bit longer and enjoy breakfast.Genuine Hotels.com guest review
I have stayed here many times and it has always been clean & comfortable. The free shuttle was nice as well as the free breakfast.Genuine Hotels.com guest review
"Close to where I work."
Very comfortable hotel. I stay in several hotels in the Dallas area often. This is one of the best for the price.Genuine Expedia guest review
This hotel was awesome the breakfast was great the rooms were very clean and it's only 15 minutes from the Cowboys Stadium my next trip to Dallas I am definitely staying here againGenuine Hotels.com guest review
"Great hotel service and rate"
I enjoyed my stay and would book next time i am in DallasGenuine Hotels.com guest review
"Convene to my work"
Nice staff , good food at dinner and breakfastGenuine Expedia guest review
"Nice hotel. Quiet. Comfortable beds."
We stayed 2 nights. Great location for interstate travelers. Comfortable beds and nice employees.Genuine Expedia guest review
I arrived late at night, the hotel attendant was extremely kind.Genuine Expedia guest review
"A little away from Downtown Dallas"
Was short and sweetGenuine Hotels.com guest review
"sleeping in room"
The HVAC window units are very load...... on and off all nite for cooling.... also the doors when people open and close are very loud. needs a new HVAC system in room 410 also doors need to have some kind of slow or ease to them when people leave their rooms. very loud....Genuine Hotels.com guest review
"Good location but rooms need work"
Hotel staff were great and friendly. Hotel was nice overall but the rooms weren't that great. Beds were kind of hard, paint in my room wasnt very nice. Breakfast was great. We would stay again but feel like it was way over pricedGenuine Hotels.com guest review
"Nice staff. Very friendly."
Staff was friendly but kinda lazy and the entire hotel and a very funky odor. It was easy enough to acclimate to, but upon returning from destinations each time we were greeted with same funky odor.Genuine Expedia guest review
"Dated, ok stay but noisy, some things didn't work"
stayed for two days. The place is OK but dated, walls are thin and room was noisy. Breakfast was free but really ordinary. Some appliances such as the microwave in the room did not work. On the positive side the staff were friendly and the shuttle to the airport is handy. I would give 2.5 stars.Genuine Expedia guest review
"Nice hotel will refer and would stay again"
Friendly and CleanGenuine Expedia guest review
"Great, great, great..."
Great staff: very professional and courteous. Great atmosphere: very clean and comfortable hotel. Great location: everything from the airport, to shopping, to entertainment is sooo close. Can't wait to get back there next year...Genuine Hotels.com guest review
Lots of restaurants nearby and convenient to major roads and Interstate. Great value and an excellent breakfast with all the options.Genuine Hotels.com guest review
I was there on a notoriously rowdy weekend so I expected some noise. What I didn't expect was to get only 3 hoursof sleep due to slamming doors and people yelling and running in the hallway. The walls were paper thin. The staff was wonderful however, and the room was clean.Genuine Expedia guest review
I will like to refer friends and family.I rates 100 percent on all aspect.Genuine Expedia guest review
We were there for a quick trip. The hotel staff were so nice & helpful. The room was comfortable, and felt safe the entire time we were there. Which is saying something for downtown Dallas!Genuine Expedia guest review
The hotel was fine as indicated in the above rating EXCEPT for transportation to airport (SW airlines @ Love field Dallas). Upon checking in we were assured that there would be a hotel shuttle available to transport us to the airport in a timely fashion. Indeed we were told that the shuttles began transport to Love field at 5 am and continued throughout […] the day at one hour intervals until 11pm at night. We needed to take the 7 am shuttle to allow adequate time to clear security since I am a disabled Veteran. Upon checking out I was informed that this is true with the exception of 7 am. It seems that during this hour interval all hotel service shuttles were dedicated to transporting Southwest Warrior employees to their morning training classes, thus leaving regular hotel guests to scramble for transportation without assistance from the hotel front desk. In the end we had to summon a taxi and pay an additional $21.00 (receipt available upon request). Hotel staff that morning (10/08/2013) were rude and unhelpful. NEVER again will I use Hotels.com and especially any facility remotely related to Elegante anything. I find it appalling that this is a designated Southwest training hotel and the hotel dedicated all their resources in serving the "corporate client" rather than their individual clients. Had we known this fact, we would have booked with another hotel in the vicinity. Respectfully, Dr. J. Michael Boteler Read moreGenuine Hotels.com guest review
The location was horrible. Requested a non-smoking room and still smelled a lot of smoke. Had to call maintenance because the water in the tub wouldn't drain. The only thing that was good was the breakfast buffetGenuine Hotels.com guest review
"Good for travelers."
Nice we flew into DFW and the shuttle picked us up, flew out the next morning out of Love field and the shuttle took us to Love. Very easy for tired travelers.Genuine Expedia guest review
"comfortable bed ever experienced"
Choose this hotel due to shuttle service and nice breakfast (according to guests' review) before taking a domestic flight on the next day. At first it's disappointing due to the shuttle arrived after an hour and half and hotel's old facilities than pictures on the web, however I should say the pillow is the best and could comfortably sleep after a long […] time. Breakfast was not great, but ok to get energy before leaving. Shuttle runs every hour from hotel to the airport, but the staff advised no shuttle at 7am, which was bit weird for me. One thing I'd like to tell is the hotel's location is close to Dallas city rather than the airpor, so should think 40minutes travel from/to the airport. Read moreGenuine Hotels.com guest review
"MCM Elegante Dallas"
Clean and comfortable. Easy to get to. Pretty good location, near several restaurants and a sports bar. Good complimentary breakfast.Genuine Hotels.com guest review
The hotel itself was good, staff was friendly and helpful, but the neighborhood area was not good for families. Breakfast was free and mediocore. .. but it was free. Very close to downtown DallasGenuine Hotels.com guest review
"Favorite thing was the Ten Commandments monument."
I was impressed with the Ten Commandments monument that greeted me at the door. However, everything else was in great need of updating. The paint was old and coming off the walls in several places. Had an "old" smell to the rooms, elevators, and hallways. Plenty of towels in the bathroom as well as the appearance of being clean, but couldn't get passed […] the smell. Outdated room air conditioners that couldn't sufficiently cool the room. Only stayed one night and opted to skip the free breakfast because we didn't trust the cleanliness. The smell did not entice us to eat there. Staff was friendly enough. Would not do a repeat stay. Read moreGenuine Expedia guest review
"Hotel needs updating."
There were holes in the sheets, comforter was falling apart. The hotel itself needs to be updated.Genuine Expedia guest review
friendly staff but the rooms and bathrooms are very smallGenuine Hotels.com guest review
"MCM Elegante Dallas, TX"
I have to say that I am disappointed in my stay at MCM Elegante Suites in Dallas, TX. The listing made the hotel look like it would fall within the 4 star category, but it fell in maybe the 4 star area. The hotel is very understaffed, and there was a couple of events going on. They had one person doing the dining room and room service. Which made the […] wait long. He did the best he could, but one person can only do so much. In the evening they only had one person at the front desk. I needed some extra pillows, but the poor gentleman was so over worked that he couldn't get to it. The handicap bathroom was large enough, however, the shower chair was missing and I had to wait a long time to get that brought up to my room. The bathroom did not have a drain in the middle of the floor, so we had mini-flooding every time I took a shower. The pool did have a chair to lower a handicap person down into the water though. That I was pleased with. Overall, I have to say that the staff did try, but they are so overworked that getting timely service was inconceivable. Read moreGenuine Expedia guest review
Convenient to airport...very clean and the staff was helpful and friendlyGenuine Expedia guest review
"Close to Airport"
Hotel staff was amazing , room had stuffy smell but was niceGenuine Expedia guest review
really appreciate the shuttle to and from the airport.Very friendly and respectfull employees throughout the stay. I wish all hotels were as wonderful as this one is. Breakfast was very good, plenty of selections.Genuine Hotels.com guest review
I would have rated it a 5, except around the bathtub was not cleanGenuine Expedia guest review
We have stayed here several times. Its got a comfy bed. A little overpriced in my opinion.Genuine Expedia guest review
"Wonderfully clean & elegant hotel"
Wonderfully clean & elegant hotel very close to American Airlines Center, Market Blvd, & just a few minutes to Grapevine Mills Mall & shopping. Will definitely stay at this hotel every time I come to DallasGenuine Expedia guest review
"Would stay again -great location/hotel on budget"
Room very clean,bed VERY firm, comp.breakfast was kinda gross.Staff very friendly and helpful.Would stay there again.Genuine Hotels.com guest review
Great value, clean and close to live field with free shuttle to both airports!Genuine Hotels.com guest review
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