"Close to the American Airlines Center"
It was perfect. The only thing was that we wanted to order room service and there wasn't a menu in the room. The staff did get us one, but that required going down to the desk to ask.Genuine Hotels.com guest review
"Neighbors TV came through the wall until 3 am"
I could hear the neighbors tv until 3 am...My shuttle left at 0600 for the airport, and the breakfast buffet started at 0600. I asked if I could go in a few mins early and grab something and the front desk person said I would have to ask the waitress. I noticed a man filling the containers at 5:55 and asked if I could grab something and that I had a […] shuttle to catch in 5 mins. He said yes. Then the waitress came out and barked at me telling me they did not open until 6. I told her the other worker told me it was ok. She said, "Well, do you have a ticket"?. I said yes...she responded"Leave it on the table". It was just her gruff way of ordering me to leave the breakfast ticket on the table that made me upset. Next issue...I clearly asked for a wake up call for 5:25, but my call came at 5:10...after listening to my neighbors tv until 3....I called for a shuttle when my airline pulled into the gate and the hotel clerk kept asking "call us when you land"....it took several times explaining to her I was about to step off of the plane. I asked for a shuttle. She said the shuttle would be there in about an hour. So, I ordered some food for TGIF's restaurant. Ten mins later the shuttle was there....I not upset that the shuttle arrived early, but I would not have ordered food if the shuttle was going to be there in ten mins. Overall, a certain level of incompetence exists with the staff. Shuttle drivers were nice and courteous. Read moreGenuine Hotels.com guest review
Great hotel for it's price, no complainsGenuine Hotels.com guest review
I enjoyed my stay at the Elegante. The rooms were clean and spacious. The beds are sooooo comfortable. The staff is awesome. The breakfast buffet was good! I will definitely return.Genuine Hotels.com guest review
"Very reasonable rate!"
Very clean and quite hotel, breakfast was hot, would have liked some pancakes or waffles even sweet rolls! To my surprise we had a good feeling before we even walked in, they had a nice size 10 commandments right at front door... Nice touch!!!Genuine Expedia guest review
We were pleasantly surprised at the cleanliness and decor of the hotel. The beds were extremely comfortable ,the staff quick to respond to issues that arise and the breakfast was very tasty ..a step above most buffet breakfast bars.Genuine Hotels.com guest review
"not all that"
We stayed here for business so we relied on the breakfast before heading out. Horrible. There was so much butter in the eggs thats all you could taste. Same for the buscuits. Too much is never a good thing. They advertise Starbucks coffee in all of the rooms. That is true except the teeny coffee pots are not big enough to handle the pre packaged starbucks […] coffee. So you only get half the coffee compared to the amount of water you put in the pot. Unless of course you manually pour it out of the coffee maker. The beds are HARD AS A ROCK! I can usually sleep on not so great mattress, but there is nothing pillow top about these mattresses. Every muscle in my body was aching after 5 nights and my husband has back problems. He is really messed up. When arriving back in the afternoon whatever cleaning chemicals were used made the room smell horrible and a couple of times the cleaning person didn't take out the dirty coffee cups that had been used. They were still left in the room. The customer service was good though. Thats about the only thing. Read moreGenuine Hotels.com guest review
"Nice hotel close to airport"
Overall hotel was nice and clean and since we were looking for something close go airport, and this was very convenientGenuine Expedia guest review
"Great stay, wonderful location!!!!"
My boyfriend and I deciced to stay at a hotel, after Date Night, instead of going home. BEST DECISION EVER!! This hotel was located near lots of restaurants, a movie theater, and adult clubs. We enjoyed dinner and drinks at the hotel's bar & grill, and enjoyed the onsite pool and jacuzzi. The hotel staff was very curteous and smiled a lot. We will defiantly […] stay at this hotel again!! Read moreGenuine Hotels.com guest review
"A little work and some play"
We booked the room last minute but got a great rate. After completing business obligations, we chilled at happy hour. Miss Jackie, the bar tender was informative, fun and made a fantastic cocktail. Next, was a soak in the outdoor hot tub. I wish they would add a hand railing, steps in are a bit awkward. The room was clean and comfortable, however, there […] was a slight mildew smell in the bathroom and the water pressure was low. Other than that, we plan to return, only next time for reasons of pleasure. Read moreGenuine Hotels.com guest review
The front desk people were real friendly and helpful. We had a poolside cabana that was very nice.The breakfast buffet was top notch. The quality of the food was excellent and the cleanliness and staff were spot on. Its an older hotel and with that in mind i would rate it a 4.5 overall.Genuine Hotels.com guest review
THE BATH WAS NOT PROPERLY CLEANED, THE HALL AND THE ROOM SMELLED MUSTY, I READ SEVERAL REVIEWS BEFORE I BOOKED, AND THE ONLY THING GOOD ABOUT THIS HOTEL IS THE BREAKFAST ... CAR GOT DENTED IN THE PARKING LOT, I HAD READ THAT SOMEONE ELSE HAD AND INCIDENT, BUT I STILL DECIDED TO TRY THEM... NOT ONLY THAT MY ROOM WAS PREPAID.. FOUND OUT THAT THEY BOOKED […] MY CREDIT CARD ANYWAY. THEN I WAS TOLD TO SUBMIT MY BANKS FAX NUMBER SO THEY CAN SUBMIT THEIR ERROR... NEVER HEARD OF THAT CALLED MY BANK TO ADVICE THEM OF THIS ERROR.. LOCATION IS THE ONLY THING GOOD ABOUT THIS HOTEL.. PLEASE BELIEVE THE BAD REVIEWS THEY ARE VERY ACCURATE Read moreGenuine Expedia guest review
"Exactly what I needed"
Coming in from Asia, the staff and facilities of the MCM Elegante were wonderful, from the shuttle from the airport to the beautiful, clean and quiet room. The staff were very polite and helpful. Great experience.Genuine Hotels.com guest review
Did not like the area the hotel was in. The breakfast was good. Used the business center for work. There is a sign limiting the amount of time spent to 15 minutes. That's ridiculous. There were two computers and one was out of service. Not ideal for the business traveler. The room was good, but the A/C was extremely loud.Genuine Hotels.com guest review
I was there for a quick business overnight trip. There was construction going on at the freeway exit and had to backtrack a bit to get there. Overall, I felt safe and that it was clean. Bed and pillows were comfortable. The breakfast the next morning was pretty substantial - better than most. The front desk and shuttle driver were great.My only complaint […] is that I had called from the plane to say my flight was delayed, and wanted to make sure my room was available. At no time did the woman answering the phone tell me the shuttle from the airport to the hotel stopped at 11pm. After waiting a bit once my plane landed, I called and the same woman was very unhelpful and offered no suggestions on how to get there. She was the worst part of the stay there. Read moreGenuine Hotels.com guest review
The beds were super comfy and the staff was very nice and helpfullGenuine Hotels.com guest review
The hotel staff were very polite an helpful and the hotel itself was very nice. It's not a super fancy hotel but you can definitely tell that the owners and the staff really care about the hotel and its service!! I was very impressed. Our room was spotless and you couldn't tell that there were two kids baseball teams staying there. My husband and I […] had a wonderful experience with this hotel and would recommend it to everyone. The only damper on the stay was the continental breakfast. It was very bland and lacking the standard that the rest of the hotel was maintaining. The Finish Line restaurant and bar downstairs was fantastic though and Ms. Jackie had wonderful service. My husband and I came down at 9:45 pm and ordered the club and the chicken fried steak and it was delicious!!! Even for the end of the night. Read moreGenuine Hotels.com guest review
Everyone was super helpful and accommodating. Our room was quiet, comfortable and pleasantly decorated.Genuine Expedia guest review
"Weekday getaway with the kids!"
We traveled during the week this summer hoping to avoid the bigger crowds of the weekends and I feel that we somewhat did. The hotel stay was nice, we enjoyed the pool and the room and beds were very clean and comfortable. We were on the side of the hotel facing the road and there were police and ambulances going by which we were able to hear. Unfortunately […] there were A LOT of kids staying also and they were constantly knocking on our door and running away and then chasing each other up and down the halls which was annoying. I don't feel this diminished the hotel itself as the parents should have had a litle more control over their kids and respect for the other patrons. The breakfast was also great! Read moreGenuine Expedia guest review
Room was excellent, bed was very comfortable, breakfast was great! The pool was big and very nice. Only drawbacks, the a/c was pretty loud. The immediate area was fine, but about two blocks away was probably not the most family friendly spot. Overall, a great experience.Genuine Hotels.com guest review
"Nice place to overnight."
We had great customer service at this hotel and the amenitites were very nice. We were tired and even had dinner at the hotel and it was better than I expected. I would definitely stay there again.Genuine Hotels.com guest review
I hadn't had a chance to research the property , but I saw it listed & it seemed reasonable for the price and ammenities. After checking in, it turned out to be a great deal. The cabana room was very clean, comfortable beds, the pool had an attendant who kept things running smooth. The breakfast was fantastic. A full buffet with everything you wanted. […] The only negative was that it is out of the way of downtown a bit, but near Love Field airport. Good dining down the street. Read moreGenuine Hotels.com guest review
The hotel is in a terrible part of town, and don't even think about trying to go out at night unless it's straight to your car. It is not located as near to popular attractions and locations like it says. The manager checked us in, and put my credit card on file for any incidents. I informed her I wanted to pay cash, and she told me I had to wait until […] checkout to pay. When I checked out, they charged my card anyway, and it was almost impossible to get the charge reversed. After that, I realized they overcharged me almost $50 more than hotels.com said it would cost. I have also stayed at the MCM Elegante in Lubbock, and the two hotels are like night and day. Trust me, go to the Courtyards by Marriott... DO NOT STAY HERE! Read moreGenuine Hotels.com guest review
"Nice Hotel for a girls weekend on the town."
We enjoyed the clean facilities, the pool and the excellent breakfast buffet. Staff was very friendly. We had a shuttle service that took us to the restaurant and night life. It was available until 11 p.m. The hotel is located next door to an IHOP if your looking for a late night or early morning meal.Genuine Expedia guest review
Enjoyed very muchGenuine Hotels.com guest review
Good people that work there, close to Love field and the shuttle service was great getting back and forth to the airport.Genuine Expedia guest review
It is rare to find a FREE shuttle to and from the Dallas Airports, but this hotel has it. You just have to be patient to wait for it; I was told the driver would be there in 15 minutes, but I waited 45 minutes. The very friendly staff worked hard to do their jobs, but there was a lot of confusion as to room assignments. Even though this is a non-smoking […] hotel, my room had to be "aired" as it reeked of cigarette smoke. It was very clean and sweet smelling as soon as I returned from dinner! Very pleased! Breakfast buffet was a real plus as well. Read moreGenuine Hotels.com guest review
I really liked staying at your hotel. The beds and the breakfast was fabulous. We stayed when we flew into Dallas and when we flew out.Genuine Hotels.com guest review
Love this place! Great food, great pool, great bar & great shuttle service!Genuine Hotels.com guest review
The hotel is outdated. The hotel needs some work. Musty smell in hallways and everywhere you look there was thing that needed to be either replaced or fixed. The blackout curtains would not close due to being nailed to a make shift board to hold them up. The upside there was good security with the rent a cop that patrolled the parking area all night […] and the staff was somewhat friendly. Also there is a refundable 50 credit card deposit you have to put up at check in. Read moreGenuine Hotels.com guest review
"Nothing Elegant About MCM Elegante!"
I asked my client in which area to stay during a recent 2-day stay in Dallas and decided to give this property a try - it definitely was my first and LAST time! Because I was driving into Dallas from Houston, I called the hotel to confirm my late arrival (later than 10 PM). I had to call several times since each time a rather nonchalant receptionist […] put me on hold forever. I finally confirmed my late arrival after 3 tries. The property is old and run down and requires a serious remodel. Moreover, the bathrooms show mold through the grout/seal so I was not happy about the state of the shower. Overall, it's a very dated property akin to a 2 star and don't be fooled by the free warm breakfast. Yes, while they offer it it's not worth eating. Skip it and go to the nearby IHOP if in need! Dallas offers many great properties but this is not one of them. Stay away if possible. Also the location and is not good or convenient. Read moreGenuine Hotels.com guest review
"Easy Access to highways"
It was great! The kids loved the pool.Genuine Hotels.com guest review
Hotel staff friendly. Great bar. Hotel clean and great location.Genuine Hotels.com guest review
The hotel would not apply a guaranteed discount to my stay. I was very unhappy with this. The only good thing I can say is that the breakfast was excellent. And some of the staff are very courteous. The negative is that the rooms are old looking and stuffy.Genuine Hotels.com guest review
Hotel staff was the worst. Very unconcerned about our need to have an early airport shuttle. Nothing in hotel description says their shuttle is ONLY available at certain times. When we brought that fact up the staff pointed to signs at the front desk stating their shuttle hours and told us shuttle hours were posted. We had driven 4 hours to get to this […] hotel only to have the hours pointed out to us. The staff refused to contact the manager for us to discuss this issue. Staff stated the general manager would be in around 8 or so the next morning obviously knowing we would not be able to talk with him as we were leaving for a very early flight. He would not assist us in any way. I will never stay at this hotel again or even recommend it to anyone. Read moreGenuine Expedia guest review
Personnel was extremely friendly and jokingly polite. Our stay was one of the best we have had. Construction on roads around hotel was only problem we had.Genuine Hotels.com guest review
"Not as advertised"
The room is listed as 3 stars but when we got there we were very disappointed. If it were listed as 2 stars we would have been satisfied but felt we were offered something they didn't have. Breakfast was ok and our room had a funny smell. We would prob not stay there again.Genuine Hotels.com guest review
"Nice hotel close to Love Field"
Helpful and friendly staff. Offered to drive me to Southwest Training Facility immediately. No wait time.Genuine Expedia guest review
"Great hotel - clean, fantastic staff"
This hotel was a great surprise! I had never heard of the brand and didn't know what to expect. Wow! This hotel is fantastic! I will definitely stay there again.Genuine Hotels.com guest review
"Rainy night in Dallas..."
On a brief visit to Dallas (1 night) this hotel surprised my family by being great value for money! The staff are very courteous and the room was excellent. Always a problem (for me, anyway) with this 'level' of hotel (same as Springfield Inn) is the in-room AC unit. Although the one we had could get us colder than a fridge inside a meat locker, it […] did sound like a jet taking off....so unless you are a heavy sleeper this is something that will wake you up in the night! Read moreGenuine Expedia guest review
I enjoyedGenuine Hotels.com guest review
Room was clean. Hotel staff friendly. Nice bar.Genuine Hotels.com guest review
"Served its purpose"
It is a nice hotel with all the basics you might expect. I particularly liked the included buffet breakfast. The staff was courteous and accommodating. When we arrived, we were assigned a room right across from ice machine. Even with the door closed, the hum could still be heard. When I complained, we were immediately given another room. There is a […] large wall with the Ten Commandments on it outside the hotel's entrance. I thought it was an odd display and perhaps some other purpose than to announce a JudeoChristian hotel ideology. The room was comfortable. I wish there had been more effort to offer recycling to the patrons. Overall, I would stay there again. Read moreGenuine Hotels.com guest review
Nice place. Tired.Genuine Hotels.com guest review
"Good hotel - Great service"
Hotel was good. Close to a lot of resturants. Shuttle service will take you and pick you up. Resturant and bar at the hotel was good. Bed was a little hard for me.Genuine Hotels.com guest review
"good place to stay"
I have stayed at this location twice over a 3 year period and would stay again.Genuine Hotels.com guest review
I have to say this hotel was very nice. The beds and pillows were so comfortable, most comfortable than anywhere I have ever stayed!Genuine Expedia guest review
"Good location not far from places we wanted to see"
Very clean and comfortable GREAT breakfast!!! Actually had time to sleep in a bit longer and enjoy breakfast.Genuine Hotels.com guest review
I have stayed here many times and it has always been clean & comfortable. The free shuttle was nice as well as the free breakfast.Genuine Hotels.com guest review
"Close to where I work."
Very comfortable hotel. I stay in several hotels in the Dallas area often. This is one of the best for the price.Genuine Expedia guest review
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