"sleeping in room"
The HVAC window units are very load...... on and off all nite for cooling.... also the doors when people open and close are very loud. needs a new HVAC system in room 410 also doors need to have some kind of slow or ease to them when people leave their rooms. very loud....Genuine Hotels.com guest review
"Good location but rooms need work"
Hotel staff were great and friendly. Hotel was nice overall but the rooms weren't that great. Beds were kind of hard, paint in my room wasnt very nice. Breakfast was great. We would stay again but feel like it was way over pricedGenuine Hotels.com guest review
"Nice staff. Very friendly."
Staff was friendly but kinda lazy and the entire hotel and a very funky odor. It was easy enough to acclimate to, but upon returning from destinations each time we were greeted with same funky odor.Genuine Expedia guest review
"Dated, ok stay but noisy, some things didn't work"
stayed for two days. The place is OK but dated, walls are thin and room was noisy. Breakfast was free but really ordinary. Some appliances such as the microwave in the room did not work. On the positive side the staff were friendly and the shuttle to the airport is handy. I would give 2.5 stars.Genuine Expedia guest review
"Nice hotel will refer and would stay again"
Friendly and CleanGenuine Expedia guest review
"Great, great, great..."
Great staff: very professional and courteous. Great atmosphere: very clean and comfortable hotel. Great location: everything from the airport, to shopping, to entertainment is sooo close. Can't wait to get back there next year...Genuine Hotels.com guest review
Lots of restaurants nearby and convenient to major roads and Interstate. Great value and an excellent breakfast with all the options.Genuine Hotels.com guest review
I was there on a notoriously rowdy weekend so I expected some noise. What I didn't expect was to get only 3 hoursof sleep due to slamming doors and people yelling and running in the hallway. The walls were paper thin. The staff was wonderful however, and the room was clean.Genuine Expedia guest review
I will like to refer friends and family.I rates 100 percent on all aspect.Genuine Expedia guest review
We were there for a quick trip. The hotel staff were so nice & helpful. The room was comfortable, and felt safe the entire time we were there. Which is saying something for downtown Dallas!Genuine Expedia guest review
The hotel was fine as indicated in the above rating EXCEPT for transportation to airport (SW airlines @ Love field Dallas). Upon checking in we were assured that there would be a hotel shuttle available to transport us to the airport in a timely fashion. Indeed we were told that the shuttles began transport to Love field at 5 am and continued throughout […] the day at one hour intervals until 11pm at night. We needed to take the 7 am shuttle to allow adequate time to clear security since I am a disabled Veteran. Upon checking out I was informed that this is true with the exception of 7 am. It seems that during this hour interval all hotel service shuttles were dedicated to transporting Southwest Warrior employees to their morning training classes, thus leaving regular hotel guests to scramble for transportation without assistance from the hotel front desk. In the end we had to summon a taxi and pay an additional $21.00 (receipt available upon request). Hotel staff that morning (10/08/2013) were rude and unhelpful. NEVER again will I use Hotels.com and especially any facility remotely related to Elegante anything. I find it appalling that this is a designated Southwest training hotel and the hotel dedicated all their resources in serving the "corporate client" rather than their individual clients. Had we known this fact, we would have booked with another hotel in the vicinity. Respectfully, Dr. J. Michael Boteler Read moreGenuine Hotels.com guest review
The location was horrible. Requested a non-smoking room and still smelled a lot of smoke. Had to call maintenance because the water in the tub wouldn't drain. The only thing that was good was the breakfast buffetGenuine Hotels.com guest review
"Good for travelers."
Nice we flew into DFW and the shuttle picked us up, flew out the next morning out of Love field and the shuttle took us to Love. Very easy for tired travelers.Genuine Expedia guest review
"comfortable bed ever experienced"
Choose this hotel due to shuttle service and nice breakfast (according to guests' review) before taking a domestic flight on the next day. At first it's disappointing due to the shuttle arrived after an hour and half and hotel's old facilities than pictures on the web, however I should say the pillow is the best and could comfortably sleep after a long […] time. Breakfast was not great, but ok to get energy before leaving. Shuttle runs every hour from hotel to the airport, but the staff advised no shuttle at 7am, which was bit weird for me. One thing I'd like to tell is the hotel's location is close to Dallas city rather than the airpor, so should think 40minutes travel from/to the airport. Read moreGenuine Hotels.com guest review
"MCM Elegante Dallas"
Clean and comfortable. Easy to get to. Pretty good location, near several restaurants and a sports bar. Good complimentary breakfast.Genuine Hotels.com guest review
The hotel itself was good, staff was friendly and helpful, but the neighborhood area was not good for families. Breakfast was free and mediocore. .. but it was free. Very close to downtown DallasGenuine Hotels.com guest review
"Favorite thing was the Ten Commandments monument."
I was impressed with the Ten Commandments monument that greeted me at the door. However, everything else was in great need of updating. The paint was old and coming off the walls in several places. Had an "old" smell to the rooms, elevators, and hallways. Plenty of towels in the bathroom as well as the appearance of being clean, but couldn't get passed […] the smell. Outdated room air conditioners that couldn't sufficiently cool the room. Only stayed one night and opted to skip the free breakfast because we didn't trust the cleanliness. The smell did not entice us to eat there. Staff was friendly enough. Would not do a repeat stay. Read moreGenuine Expedia guest review
"Hotel needs updating."
There were holes in the sheets, comforter was falling apart. The hotel itself needs to be updated.Genuine Expedia guest review
friendly staff but the rooms and bathrooms are very smallGenuine Hotels.com guest review
"MCM Elegante Dallas, TX"
I have to say that I am disappointed in my stay at MCM Elegante Suites in Dallas, TX. The listing made the hotel look like it would fall within the 4 star category, but it fell in maybe the 4 star area. The hotel is very understaffed, and there was a couple of events going on. They had one person doing the dining room and room service. Which made the […] wait long. He did the best he could, but one person can only do so much. In the evening they only had one person at the front desk. I needed some extra pillows, but the poor gentleman was so over worked that he couldn't get to it. The handicap bathroom was large enough, however, the shower chair was missing and I had to wait a long time to get that brought up to my room. The bathroom did not have a drain in the middle of the floor, so we had mini-flooding every time I took a shower. The pool did have a chair to lower a handicap person down into the water though. That I was pleased with. Overall, I have to say that the staff did try, but they are so overworked that getting timely service was inconceivable. Read moreGenuine Expedia guest review
Convenient to airport...very clean and the staff was helpful and friendlyGenuine Expedia guest review
"Close to Airport"
Hotel staff was amazing , room had stuffy smell but was niceGenuine Expedia guest review
really appreciate the shuttle to and from the airport.Very friendly and respectfull employees throughout the stay. I wish all hotels were as wonderful as this one is. Breakfast was very good, plenty of selections.Genuine Hotels.com guest review
I would have rated it a 5, except around the bathtub was not cleanGenuine Expedia guest review
We have stayed here several times. Its got a comfy bed. A little overpriced in my opinion.Genuine Expedia guest review
"Wonderfully clean & elegant hotel"
Wonderfully clean & elegant hotel very close to American Airlines Center, Market Blvd, & just a few minutes to Grapevine Mills Mall & shopping. Will definitely stay at this hotel every time I come to DallasGenuine Expedia guest review
"Would stay again -great location/hotel on budget"
Room very clean,bed VERY firm, comp.breakfast was kinda gross.Staff very friendly and helpful.Would stay there again.Genuine Hotels.com guest review
Great value, clean and close to live field with free shuttle to both airports!Genuine Hotels.com guest review
"Dated but nice"
Property is older, but in descent condition. You can see that it is a bit rough around the edges but it seems clean. The breakfast in the morning was nice. Did not have time to use the pool but by the number of people relaxing around it, not bad eitherGenuine Hotels.com guest review
"Great hotel with breakfast and airport shuttle"
Wonderful location for travelers from DAL or DFW. Great staff and comfortable roomsGenuine Expedia guest review
I enjoyed the comfortable bed. I the refrigerator and microwave in the room. The bath and body soap nice aroma. I enjoy my nice get awayGenuine Expedia guest review
"Easy access to all of our outings"
Staff was friendly, food was excellent, bed was a little firm. We had a great time.Genuine Hotels.com guest review
This is a very nice place to stay. Great breakfast and rooms!Genuine Hotels.com guest review
This hotel boasts the most comfortable beds you can find, and truly the on in my room was merely average. It is obvious that Mr. Bushman bought an old hotel, tried to paint it and do some cosmetic updating, hoping it would revive it. Unfortunately, the shabbiness shows through the chic - the blackout curtains do not meet, there is no vent in the bathroom […] to remove the moisture, the vanity was probably original and was just average, and the hot water was difficult to regulate. It was just a tired-looking room Read moreGenuine Expedia guest review
"Not quite as "Elegant" as you think"
I have mixed feelings about this hotel. It's location was convenient, the airport shuttle was right on time, the free breakfast buffet was quite good. We booked a "nonsmoking" room, but our room still reeked of smoke. The room obviously used to be a "smoking" room - there were cigarette burns in the carpets, cigarette burns in the bathroom, and there […] were smoke stains on the walls and lights, etc. If they want to label these rooms as non-smoking, they should have at least replaced the carpet and repainted the walls. The smell of some doesn't just go away with time. Unfortunately, we will not be returning to this hotel in the future. Read moreGenuine Hotels.com guest review
Clean room and free breakfast - what more do I need?Genuine Expedia guest review
"I'll stay there again!"
Convenient, good service, really clean room. I'll stay there again.Genuine Hotels.com guest review
We have stayed in this hotel half a doz times. The staff is very friendly. The breakfast is wonderful. The hotel grounds and interior are well maintained. Only complaint is the beds are really uncomfortable. Other than that, we really like this hotel and will probably stay here again.Genuine Hotels.com guest review
"Rowdy hotel full of incompetent staff"
Took their complimentary shuttle from the airport to hotel. Shuttle took forever, rude staff was not helpful. Hotel was rowdy and the guy that checked us in was slow. They gave us a non smoking room that had clearly been smoked in. Asked to switch rooms and front desk guy took his precious time. Finally they claim to offer shuttles to airport from 5am-11am. […] But they fail to mention they don't run it at 7 which is absurd. So we ended up paying $35 for a cab to leave at an appropriate time for our flight. Also the ppl that frequent here look shady. This hotel is not what its ratings show at ALL. terrible. Read moreGenuine Expedia guest review
"Was not what it seemed from the pictures."
The hotel was clean. But was not as nice as it looked in the pictures. There was road construction going on right behind our room so we were woke up by 7 every morning by trucks and heavy equipment. Also was in a part of town that didn't feel quite safe. We will not stay here again.Genuine Expedia guest review
"very happy with our stay"
We stayed here during our recent summer trip to Six Flags/Hurricane Harbor. Its about a 20 minute drive to and from the parks, but the area surrounding the hotel has several restaurants, a Target and grocery store. The big mall with ice rink is about 10 minutes away from hotel too. The breakfast buffet at the hotel was free and good. There is a restaurant […] in hotel as well, with reasonable prices, and is open late. The bedding was better than most hotels, and the bathroom had Bath and Body Works shampoo, conditioners, and soaps. The staff was helpful and friendly. We would book this hotel again in the future. Read moreGenuine Expedia guest review
We stayed in a cabana poolside suite which was spacious and clean. However the 2 TV's in the suite didn't work. We requested maintenance to come and look at them but no-one came. My husband managed to get one TV on but not the other. This was inconvenient as we had 2 children with us. The bedside lamp and another one in the lounge area did not work […] either. We reported these issues to the front desk the next morning when we checked out and the staff member apologised like it was a big effort for her. Would not stay here again. Read moreGenuine Hotels.com guest review
"Don't stay here"
Warning....Don't stay here!!Genuine Hotels.com guest review
"great hotel for weekend visits"
Had a great stay. Very clean room, very comfortable. Very easy to find. A good place to stay on the weekend. Wasn't very far from uptown in Dallas. Room service wasn't very attentive though. Requested a razor for my friend and we never received it. They were really good about letting us check in early and check out late though. SO I definitely appreciate […] that. Overall, I enjoyed my stay there. Read moreGenuine Expedia guest review
"Large, nice hotel, great breakfast buffet"
I stayed here while waiting to depart from the airport the next morning. I chose this hotel because it had a shuttle to both DFW and DAL airports (it's complicated, but I needed both). While the shuttle service was a bit complicated and took a fair amount of time, it got me where I needed to go in time for my flights. The staff was great. The breakfast […] buffet was complimentary and very good. The hotel was located in an area with several adult-themed businesses nearby, so anyone with kids might consider that. Read moreGenuine Hotels.com guest review
Have stayed there before and find it a very good value. Location is central to most places in Dallas. Neighborhood is acceptable. Hotel strives to maintain the amenities that you expect of a quality propterty. Staff has always been friendly and helpful.Genuine Expedia guest review
Very satisfied with our one night stay. Room was clean, beds very comfortable, and a great breakfast buffet in the morning. Staff were very friendly and helpful. Will definitly use this hotel again.Genuine Hotels.com guest review
Overall Hotel was excellent, except in the hallways staff should take a little time vacumingGenuine Expedia guest review
Stayed here before and the pool side suite was ok, but this time was not a good experience. In the room, we found a beer bottle in the living room and beer bottle lids in the bedroom. Either they didn't do a good job of cleaning or just didn't care. Not so friendly front desk personnel either.Genuine Hotels.com guest review
"We loved our stay."
The staff made share our concerns were taken care of to the fullis.Genuine Expedia guest review
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