nice hotel, a little pricy for the conditionGenuine Hotels.com guest review
"Great airport hotel"
Great hotel. The rooms are clean and the bed is comfortable. The hotel is clean and the staff is friendly. I have stayed here several times and will return. Overall the hotel is a great stay for the price.Genuine Hotels.com guest review
"Always a good experience"
I have stayed at this hotel a number of times. I have always loved their customer service, cocktails, and location. Staff friendly and bar stays open until 11:00.Genuine Hotels.com guest review
"weekend trip to San Antonio"
Went to San Antonio t visit friends and go to a concert, the hotel was nicely located and made it easy to get around town.Genuine Hotels.com guest review
"Crowne Plaza San Antonio Airport."
The biggest problem I had was that I booked the room through Hotels.com and when I arrived, the hotel had no record of the reservation despite my having a confirmation from Hotels.com that it had been made. Luckily they had rooms available without a reservation and I was still able to stay in the same hotel as my family member was staying. As to the […] rooms, they are not fancy but they do have comfortable beds, fridge, microwave and coffee pot. The hotel is close to the Airport there. Read moreGenuine Hotels.com guest review
Its getting oldGenuine Hotels.com guest review
"First Time to Stay at Crowne Plaza"
The hotel is nice and well maintained. We stayed one night. Some rennovations are underway so the lobby had some smell. It is not very bad but certainly tolerable. Upon Check-in, we were told that the reservation came with two breakfasts. I thought I had paid for three. The receptionist was very nice. He immediately gave one additional card to cover […] our breakfast. Coffe maker and refrigrerator in the room was helpful. Breakfast buffet was changed to served breakfast but we were OK with that change. Overall, a nice place to stay, close to the freeway with easy access to some restaurants. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was a pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are delighted your first stay with us was enjoyable and we thank you for your kind comments. We continually refurbish and refresh our property to ensure our guests can enjoy a more comfortable stay. We regret any inconvenience this may have caused with our lobby area. Thank you so much for your kind comments regarding the level of service our team provided during your stay. It would be great to welcome you back the next time you are in the area.
I was accompanying the high school marching band, who were also staying at this hotel. It was nice and clean, bed was comfortable, bathroom was sparkling. It was a relaxing stay before a busy day.Genuine Hotels.com guest review
Great location!Genuine Hotels.com guest review
"Cold shower makes for a bit of misery."
Picked this hotel even though I read a bad review online but figured they would have the renovation issue on that review done by the time I checked in. Anyway - everything was fine just to find out when I took a shower and went to shave after check in (business professional here) that there was no hot water. None. Called the front desk they sent the […] maintenance guy round right away but by then I had actually had a shower and shaved and so too late. He actually said he was fixing the same issue in the room next door. The hotel needs to ensure that things like hot water are available in all rooms and should have checked out the other rooms before I paid for a cold shower. The front desk offered to compensate with a dinner or room service but I left a few hours later - flying business visit. No hot water - really not impressed. Would I stay there again? With so many nice hotels in San Antonio to choose from I am not sure I would. Read moreGenuine Hotels.com guest review
"Last minute stay"
Our stay was very comfortable. Staff could've been a little nicer but overall the stay was enjoyable. Hotel right off the highway easy to get in and out.Genuine Hotels.com guest review
very good service and comfortable rooms and clean, good location close to fwy and airportGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to welcome you to the Crowne Plaza San Antonio Airport. Thank you so much for your wonderful comments. Our central location makes it easy to explore the area and we are happy you were able to enjoy that aspect of your stay. It was great to have had you here and we look forward to welcoming you back the next time you are in the area.
"A Pleasant surprise."
I needed a hotel room for two nights for a meeting, and this was a fine choice. They are undergoing some renovations, but I feel they will only be for the better. The room was very nice, and the wonderful spa for sleep were just what I needed. I would recommend this hotel.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We are happy to read that you were able to enjoy your visit. Whether you are staying with us for business or pleasure, our hotel provides our guests the chance to relax and unwind after a busy day. It is great that you were able to do just that! We are currently working on a few repairs and they should be completed shortly. Thank you for your patience during this time. Your recommendations to others is appreciated and we look forward to welcoming you back to the Crowne Plaza San Antonio Airport again soon.
"Rude Hotel Staff"
Hotel seemed old and was undergoing some small repairs. The staff was not helpful at all. Upon checking in we get one room key #229 so without any direction from the front desk we go park then make out way inside and to the elevator. We can not find our room. Go back to the front desk and they inform us we are on a separate wing because we booked a […] suite. That would have been helpful upon checking in to know that. We asked about the hotel restaurant and were told it was closed. The room was nice and spacious that we stayed in but the unfriendliness and unwillingness to help from the hotel staff just made this stay unpleasant. Read moreGenuine Hotels.com guest review
"Nice hotel close to mall"
Overall this was a good stay. the staff were very nice and polite. the hotel was clean as well as the room. the only bad thing about our stay was that when we would turn on the sink in the restroom the water was EXTREMELY HOT!!! There was no cold water at all. and we had a hard time with the shower so that the water would come out of the shower head. […] after 10 minutes n turning on and off we got it to work. the breakfast was awesome. i recommend u buy it with ur stay if not u can order it but its crazy expensive. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to have had you here. Thank you for your kind comments regarding our staff members. We are glad you had the chance to dine with us for breakfast and found your experience was awesome. I appreciate you bringing your concerns regarding the water temperature in your room to our attention. We regret any inconvenience this may have caused and our maintenance team will look into and further address any concerns. It is our hope to welcome you back so we may win you over completely.
"Close to Airport, inattentive staff"
The hotel was under construction of which we were not aware. I think it will be quite beautiful when the updates are done though. It had a nice water feature. Our issue though came when we overheard the staff say they let people into room 415, which was our room. We inquired and were told they had given our room to another couple but it was no big deal. […] They said they did not go in and we put them in a different room. When we arrived at our room, it was OPEN. We called downstairs to let them know and the staff tells us he will do a lock examination. He then asks us how we got into the room- we respond that It Was OPEN! He tried to insinuate that we had left the door open and claimed "your key won't work anymore if a new key was issued for that room." So we attempted to check it and sure enough, it no longer opened the door. He said again he would have the lock checked. I explained that it was not the lock, it was that they issued the new keys as he said. I then had to ask to have a new key issued so that we would have access to the room again. That same key worked throughout the stay. The staff was very unprofessional overall. Then we told the manager about the incident and he offered us a free breakfast. If we had not pre-paid, we would have left. I told the manager this upon our leaving. He agreed to refund one nights cost. The manager was nice to speak to and apologetic. I wouldn't likely stay there again as there are many other options in the area. Read moreGenuine Hotels.com guest review
It was ok not like Crowne of the past doesnt have the sparkle of prestine freshness.Genuine Hotels.com guest review
"Under House Arrest"
Felt like a prisonGenuine Hotels.com guest review
The hotel staff was very nice, but this place is a bit dated. It could use some updates. For the price, it was definitely worth it. The location was just down the road from our business meeting. There are plenty of restaurants near by. We had breakfast from the hotel restaurant buffet both nights which wasn't bad. I had a burger one night for dinner […] from the same place. It was very adequate. I used the gym one evening. It has lots of cardio equipment, but lacks on the weights. I took a swim after and the pool was clean. Overall, the stay was good, but it could use a few updates. Read moreGenuine Hotels.com guest review
"nice hotel for the price"
We needed something close to the freeway, easy access on and off, that's what we got. The lobby was nice, the staff friendly and helpful. The pool was clean and plenty of towels, though nothing spectacular about it. The room was clean and had plenty of space for the 4 of us. No downside unless being near an airport bothers you. I'm a heavy sleeper, […] never heard a single plane! Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read you found your stay a great value. Our location, adjacent to the airport and just off the freeway, makes it easy to access the area. We are delighted you were able to enjoy your visit. It would be our pleasure to welcome you back the next time you are in the area.
"Not happy at check-in - not what I expected"
I was very disappointed when I checked into this Hotel - not what I expected. I went into the room to inspect everything before bringing in the suitcases. To my dismay, I entered the room and found that the room they gave me had a dividing wall and a picket fence (literally)....a twin size bed with children's bedding and TV on one side, and on the other […] side of the dividing wall, the queen size bed (it was a very tight squeeze). I went downstairs to advise them that I had booked a room with one bed for 2 adults...they asked if I had booked via a 3rd party and I replied that I had booked thru Expedia..they told me that the room they gave me was the standard room for reservations booked thru 3rd parties and they had nothing available as they were sold out. I do alot of traveling and will never stay there again. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We appreciate you taking the time to share your experiences. Although we do our best to ensure our guests receive the room type they request, there are times when our hotel is booked full and we are unable to secure alternate accommodations. We sincerely regret any inconvenience this may have caused and thank you for bringing this to our attention. I will review your feedback with our team, as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your trust in us. Thank you.
Enjoyed our stayGenuine Hotels.com guest review
"Centrally located on 410"
Efficient, friendly, professional staff. Gotta check out Chester Burgers across the street!!!Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to welcome you to the Crowne Plaza San Antonio Airport. We are happy to read our team was able to help you enjoy your visit. Thank you for your wonderful comments and we look forward to welcoming you back the next time you are in the area.
We a had good stay. Not bad for an older hotel. Did not get to use their facilities i.e pool ect but, they looked good. Would stay again.Genuine Hotels.com guest review
"Save your money"
Besides the room smelling like mildew and cigarette smoke so did the hotel. We didn't stay in the real hotel we stayed in an extension to the hotel. Just not worth the $$$Genuine Expedia guest review
Hotel was excellent and the bed was very comfortableGenuine Hotels.com guest review
Hotel wasn't great but it wasn't bad. It was just there. Airport nearby so it was noisy at times but nothing unexpected. Kitchenette was kind of weird when I walked in; paint and doorknobs on bathroom door need retouching. The bed was comfortable and AC worked fine but tended to stay on even when it reached set temp then shut off for 5 secs and then […] kicked on again this was annoying for a light sleeper like me. The hotel wasn't great but wasn't bad I probably will choose another hotel next time I'm in town. Read moreGenuine Hotels.com guest review
There was a bad odor in the lobby. I thought it was temporary, but the smell was there at check-in, later that night and during checkout. It even lingered in the halls of the 8th floor. The room was good, but the mattress seemed a little worn and lumpy.Genuine Hotels.com guest review
"Good Location, friendly staff"
Very helpful staff, we had a flat battery in the morning and the staff organized the shuttle bus to take us to a shop to get a new battery. Then the maintenance man helped us fit the new battery. Going beyond I think. The hotel was very goo except the AC machine was very noisy at night. Would hve been better with breakfast included.Genuine Hotels.com guest review
"Nice room but bad service."
I booked this hotel on Expedia. When I got there are 11:30 pm on Friday, the line to check in was almost out the door. Six people in front of me, with one frazzled employee trying to take care of everyone. When I got up to the desk, she advised me that it was always this way on Fridays. I had booked on Expedia for just one night, but wanted to do two […] nights. She said she couldn't do that since I booked on Expedia, but they could extend it in the morning. They had overbooked, so she upgraded us from a two queen to a king suite. The room was nice and comfortable, but had no sheets for the pullout bed. I had to go stand back in the line to get some. The common areas have furniture that is very worn and ripped. Trash was all over the floors, and especially in their parking garage. The next morning, when I went to extend the room for another night, I was rudely told by the manager that they were overbooked and could not do it. Because I did not know this the night before, I had to scramble to find another room. I liked the room, but the service was lousy. We won't be staying here again. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We are happy you were able to enjoy your accommodations while here and we appreciate the time you took to share your experiences. There are times when we are unable to extend a reservation due to extenuating circumstances and we regret any inconvenience this may have caused. I thank you for bringing your concerns to our attention. I will share your comments with our team as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your trust and confidence in us.
"one of the best stays so far"
I really enjoyed the hotel.. I ran into a little problem at first but the hotel manager quickly resolved the issue and they also gave me a couple of free breakfast coupons...I would stay at this hotel againGenuine Hotels.com guest review
"4-star price for a 1-star experience"
1) It took 20 min to get our room at 9:00 pm although we already had a reservation. 2) During the two-day stay our keys were inactivated 3 times: every time we had to do another trip to the lobby. 3) Last night, our next-door neighbours sang, loughed, and kept their TV on loud untill 4 am, that was half an hour after we called the front desk and the […] security showed at their door. Read moreGenuine Hotels.com guest review
"A pleasant night's sleep and a good value"
A very nice room with a comfortable bed, a nice bathroom, and a frig and microwave. Friendly, professional staff, good location. Highly recommended.Genuine Hotels.com guest review
"Pool pictures are misleading"
The overall experience was a surprise and a upset. The reason I book the hotel was because of the huge pool showed in the pictures. The shock and disappointment when I encounter a simple size pool and a very dirty hot tub. Please do not get this hotel by the looks of the picture for all you will get is a simple double size beds no extra sitting area […] and definitely no mega pool. As for the food, yeah they only give you two coupons for the continental buffet even you clarify that you booked the room for four. It's a scam do not get the breakfast. Read moreGenuine Hotels.com guest review
"Good quality rooms. Check in was quick."
Excellent experience, quick check in and check out.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you so much for your kind comments. We are thrilled that you were able to enjoy your stay. The Crowne Plaza San Antonio Airport is just minutes from attractions, shopping, restaurants and more and we are glad you enjoyed that aspect of your stay. We hope you have the chance to visit us again the next time you are in the area.
"Never Again John Martin"
I ask for a non-smoking room -- GOT A NON-SMOKING ROOM Call room services – They NEVER answers the phone, so I call the front desk and they told me to keep trying, after an hour I called the bar to see if he could tell me how to get a hold of the restaurant – He told me they were so busy to answer the phone… Ate breakfast with my kids, no one would […] help us, unless we walk to the worker I complained to the manager John Martin about my experience – He ask me if I made a reservation online and I told him I did – He told me, when you do that you’ll get the step down room and walk off – no apology what so ever Read moreGenuine Hotels.com guest review
"Croowne Plaza Airport San Antonio"
You can't stay any closer to the airport in san antonio. Very convenient off of Loop I-410. There is plenty to eat & shop in the area. Nice pool with towel service, clean fitness room...beds & pillow were comfy, breakfast was alright - nothing fancy (bacon, sausage, eggs, waffles, potatos, and self serve coffee, water milk & juice (apple & orange). […] The lobby & personnel are nice. Overall, a good experience. Read moreGenuine Hotels.com guest review
"Great hotel near the airport"
We booked this hotel because it was near the airport. There are plenty of stores within a short driving distance. The room was very nice and clean. The beds were very comfortable as well. Our only problem was the thermostat in the room. We set it and it never seemed to work. I woke up several times when the A/C kicked off as the room got a bit warm. […] When it was cooling it was fine. Other than that it was a pleasant experience and we'll be going back. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to have had you here at the Crowne Plaza San Antonio Airport. We are delighted you were able to enjoy your visit and we thank you for your kind comments. We appreciate you making us aware of your concerns with the air conditioner. I will have our maintenance team look into and address as needed. It would be great to welcome you back the next time you are in San Antonio.
"San Antonio Airport area"
Convenient to get to most of San Antonio, especially northern area. Not a bad drive to the Sea World or Fiesta area. Rooms are pretty good, comfortable clean, beds excellent, great pillows. Friendly staff.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We are happy you were able to enjoy the central location of the Crowne Plaza San Antonio Airport. The San Antonio area has many attractions, restaurants and shopping to enjoy while here and we are just minutes away. We are glad you found your stay to be comfortable and we hope to welcome you back again soon.
It was horrible. We paid 170.00 for a grand room. Got there, the room.was a mess and there was a ladder in there with cleaning supplies and ceiling tiles missing. The halls stunk and were very hot. They moved us to another room, and there was painter's tape all over the bathroom ceiling. They could have cared less too. Never again.Genuine Hotels.com guest review
"San Antonio getaway"
I am very satisfied with my stay. Clean and very comfortable. Staff was great, location good.Genuine Hotels.com guest review
Love the room service, one of my best relaxing trips. Over all a great experence.Genuine Hotels.com guest review
"Hotel needs updating"
Over-all it was OK, the hotel at one time must have been very elegant. It needs to be remodeled and updated, it has a moldy smell. Some fresh paint and new carpeting would help, if you are looking for that new look, this is not the place. I don't want to be negative about the place, just being honest. The staff was very helpful and courteous and did […] their best. We were looking forward to the poolside bar but it was just that- a poolside bar with no one tending and no product other than a place to sit. I have been in better hotels and I probably will not return unless they renovate. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It is disheartening to read comments like yours. This is not the experience we expect to deliver to our guests. We regret we did not meet your expectations on every level and we thank you for sharing your perspective. We value the feedback of our guests and we thank you for bringing your concerns to our attention. We offer a variety of room types and our team is available to assist with any questions. We hope to have the opportunity to welcome you back so we may restore your trust. Thank you.
"OK, but not great"
The hotel could use some renovation to keep up with the good name a reputation of the hotel. We could hear the TV from the room next to us (late at night and really early in the morning!) The breakfast could be better and more convenient if they offer a little more variety... Staff was kind and friendly.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for taking the time to share your experiences. We regret that we missed the mark on ensuring your overall experience was anything less than excellent. We continually refresh our commitment to our guests and your feedback will be shared with the team. It is our hope to welcome you back so we may win you over completely.
"Nice hotel. Very friendly."
Felt very safe and secure. Enjoyed the facilities. Close to mall and other places. Would probably visit again in the future.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport The Crowne Plaza San Antonio Airport is located near many area attractions, shopping, restaurants and more. We are happy you were able to explore the area and we appreciate your great review. It would be our pleasure to welcome you back the next time you are in the area.
The room was great as usual. Our air conditioner was a little loud during the middle of the night, but otherwise the room was perfect!Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We are happy to read you were able to enjoy your visit to the Crowne Plaza San Antonio Airport. We are centrally located, making it easy to explore the area. We regret any inconvenience with the air conditioner noise and we will have our maintenance team look into and address any concerns. It is our hope to welcome you back the next time you are in the area. Thank you.
"Close to the airport"
Room smelled of moldy ac. Room was not ready when I checked in at 4 even though check in time is 3. Had to wait in the hall until they finished. Next day, the room was being cleaned at 5 and had to wait to enter. Second day, the room was not cleaned at all. Not horrible, not great, just average and will probably look elsewhere.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for sharing your experience with us. We regret that we did not meet your expectations on every level and we appreciate you bringing these points to our attention. I will review your comments with our team as we continually refresh our commitment to our customers. We hope we have the opportunity to welcome you back so we may restore your trust.
"Close to freeway"
Pleasant stay, beds are pretty comfortable. The staff are pretty friendly and helpful. Nice viewGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for sharing your experiences with us. We are delighted you were able to enjoy the central location of the Crowne Plaza San Antonio Airport. We are near many attractions, businesses, shopping and more. It was great to have had you here and we look forward to welcoming you back soon.
We found the people courteous and friendly. We felt safe and comfortable. The beds were comfortable and the rooms were clean. The only thing that was a little odd were the elevators. They were running slow, but gave us a chance to chat with other visitors.Genuine Hotels.com guest review
"SA Reunion Weekend"
Excellent stay. Close to Luby's, Las Palapas, & Shell gas station. The hotel offered a wake-up call with a "guarantee" card. Guess what. No wake-up call. I mentioned this to Dennis @ck out & he said he would mention it to the proper people. So far, no response. Hotel ought to remove all of the "guarantee" cards since they do not honor or respond.Genuine Hotels.com guest review
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