"Never Again John Martin"
I ask for a non-smoking room -- GOT A NON-SMOKING ROOM Call room services – They NEVER answers the phone, so I call the front desk and they told me to keep trying, after an hour I called the bar to see if he could tell me how to get a hold of the restaurant – He told me they were so busy to answer the phone… Ate breakfast with my kids, no one would […] help us, unless we walk to the worker I complained to the manager John Martin about my experience – He ask me if I made a reservation online and I told him I did – He told me, when you do that you’ll get the step down room and walk off – no apology what so ever Read moreGenuine Hotels.com guest review
"Croowne Plaza Airport San Antonio"
You can't stay any closer to the airport in san antonio. Very convenient off of Loop I-410. There is plenty to eat & shop in the area. Nice pool with towel service, clean fitness room...beds & pillow were comfy, breakfast was alright - nothing fancy (bacon, sausage, eggs, waffles, potatos, and self serve coffee, water milk & juice (apple & orange). […] The lobby & personnel are nice. Overall, a good experience. Read moreGenuine Hotels.com guest review
It was horrible. We paid 170.00 for a grand room. Got there, the room.was a mess and there was a ladder in there with cleaning supplies and ceiling tiles missing. The halls stunk and were very hot. They moved us to another room, and there was painter's tape all over the bathroom ceiling. They could have cared less too. Never again.Genuine Hotels.com guest review
"San Antonio getaway"
I am very satisfied with my stay. Clean and very comfortable. Staff was great, location good.Genuine Hotels.com guest review
Love the room service, one of my best relaxing trips. Over all a great experence.Genuine Hotels.com guest review
We found the people courteous and friendly. We felt safe and comfortable. The beds were comfortable and the rooms were clean. The only thing that was a little odd were the elevators. They were running slow, but gave us a chance to chat with other visitors.Genuine Hotels.com guest review
"SA Reunion Weekend"
Excellent stay. Close to Luby's, Las Palapas, & Shell gas station. The hotel offered a wake-up call with a "guarantee" card. Guess what. No wake-up call. I mentioned this to Dennis @ck out & he said he would mention it to the proper people. So far, no response. Hotel ought to remove all of the "guarantee" cards since they do not honor or respond.Genuine Hotels.com guest review
My girlfriend and I came to San Antonio for the weekend from Fort Worth. The hotel we conveniently located to downtown where we spent most our time. The hotel was clean and the staff was friendly. I would definitely stay here again.Genuine Hotels.com guest review
An older hotel but well kept, the room was very clean and the bed was comfortable. The ice maker on our floor was not working, we spoke with maintenance about it on our 1st day and it still was not working when we left. We had breakfast included with the price of our room, the breakfast was buffet and presented well but only the bacon had a taste, there […] was no fruits or danish on the buffet. Overall the staff was courteous but not warm and friendly. Read moreGenuine Hotels.com guest review
"Very clean, good location, friendly service"
The staff were friendly. The bar is small and the food at the hotel is good. There are many places nearby however so that isn't a real problem. I've stayed at other Crowne Plaza hotels and this is not the nicest one by far but it is a very comfortable stay at a very good rate.Genuine Hotels.com guest review
"Not work the money"
Our room was ok, but the telephones didnt work, the tv kept coming in and out. only 1 lamp worked.Genuine Hotels.com guest review
"Convenient access to 281"
At first, it appeared that our room would not be ready at 3:30 but reception called housekeeping immediately and resolved issue. Very nice service rather than keeping a customer waiting. Rooms are clean but some timely renovations touches would enhance a good experience. Access to 281 south toward Trinity University and downtown San Antonio are terrific. […] A good buy at a reasonable rate. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"not what I expected"
Nothing compared to the crown plaza in sugar land Houston that is the best ever the food is made good the service is super the rooms are perfect for every one .when I go to Houston that where I like to stay.I always look for the crown plazas in every town . if I can fine one like that one in san antonio or in a different town in Texas please let me […] know!! Read moreGenuine Hotels.com guest review
very niceGenuine Hotels.com guest review
Very comfortable room.Genuine Hotels.com guest review
We were not given the accommodations requested. The staff was very unfriendly. The air conditioning unit in room 503 was so loud it was almost impossible to sleep. The bed was not properly placed back on the frame and resulting in my tripping and bruising my leg. Will never stay at any Crowne Plaza again.Genuine Hotels.com guest review
We really enjoyed our stay and would definitely stay here again.Genuine Hotels.com guest review
"Great location...bad A/C"
Service was ok. Staff friendly but didn't want to help us out with giving us a one hour extension on checkout. Mentioned I would really appreciate their cooperation since we had not complained about the air conditioner that hadn't worked worth a da*n during our entire stay. Added that we COULD throw a fit and demand a refund.... Then they got really […] helpful. Another friend staying here also had room issues. It's in a GREAT location, and the price was very fair. It was also very clean. We would stay here again but would NOT put up with a crummy A/C again. Read moreGenuine Hotels.com guest review
Nice staff.Genuine Hotels.com guest review
next time I will stay downtownGenuine Hotels.com guest review
Response by Crowne Plaza San Antonio Airport We are disappointed to read that our location did not meet your expectations while visiting the area. We hope to have the chance to welcome you back. Thank you.
With the exception of alot of kids on the premises(due to Fiesta Week), we enjoyed our stay. Nearby restaurants were excellent. On Sat afternoon, for a Spurs vs Mavs Playoff, the bar was closed for the 3:30. This hotel missed out on making some extra money on that one.Genuine Hotels.com guest review
"room was clean, and conmfortable."
Great experience...comfortable rooms, quick check in and quit check out.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you so much for taking the time to share your experiences with us. We are happy you were able to have such a great experience while visiting. The Crowne Plaza San Antonio Airport hotel is centrally located and close to many area attractions like the River Walk. It was great to have had you here and we hope to welcome you back again soon.
"Good stay, could´ve been better !!"
The first two nights where quiet and confortable, but the last night we could hardly sleep because of the couple in the next room, who kept banging the wall all night, beside the screaming and yelling letting my wife and children know they were having a great not so intimate time. Our bed was moving along their banging of the wall. Sounds funny but […] after more than three hours it was not. So definitely they could improve sound proofing the rooms, or separate floors for couples from families. Read moreGenuine Hotels.com guest review
"Love it !"
Very clean and staff is awsome highly recommended !Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It is wonderful to read that you loved your stay at the Crowne Plaza San Antonio Airport. We are located adjacent to the airport and we can't thank you enough for your recommendations to others. We are a happy our team was able to make your stay awesome and we look forward to welcoming you back.
It was ok. Front desk wasn't knowledgeable about airport shuttle.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for sharing your experiences with us. We regret any inconvenience you may have experienced and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back to the Crowne Plaza San Antonio Airport again soon.
"Nice for the price"
Nice hotel and clean. Car was safe at night. Staff was friendly and expedited service. Had no room issues. It was what I saw online and I was pleased to stay here for a weekend.Genuine Hotels.com guest review
"Not all the features advertised."
It did not have pay movies as advertised, which is always one of the biggest selling points when we bring our kids. When we called the front desk they simply said that they changed providers. A big deal to us.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Your feedback is appreciated as it helps us to improve upon the services we offer our guests. When utilizing a third party site, we cannot guarantee the information provided and we regret any inconvenience. Our website is the best resource when determining available amenities. We hope to have the chance to welcome you back the next time you are in the area. Thank you.
Very friendly customer serviceGenuine Hotels.com guest review
The hotel waa overall nice but when I arrived my room was not ready. I was told I had to wait 30 minutes. The clerk suggested I leave and take my family something to eat and then return. But we had been traveling for several hours we were exhausted and just wanted to relax. Another thing I paid for breakfast for (4) and the clerk didn't give me enough […] tickets and I didn't notice until I went to breakfast the first morning so I went to the front desk and to explain the situation and the clerk said they were now out of tickets. .My room never had enough towels in it, I called the front requested more towels.everyday I had to ask for towels, it was so frustrating. Read moreGenuine Hotels.com guest review
ac was not working properly,contacted front desk,problem taken care of asap.really apreciated that,front desk great with directions when askedGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for your feedback regarding your visit to the Crowne Plaza San Antonio Airport hotel. We truly regret any difficulties you may have experienced with the air conditioner. Your patience was appreciated while we worked to repair the unit and get you back to enjoying your stay. It was great to have had you here and we look forward to welcoming you back again soon.
"Nice hotel, really loud air conditioner though!!"
Couldn't sleep due to air conditioner and bathroom outlet did not work so could not dry my hair...Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for sharing your experiences with us. We regret any inconvenience you may have encountered with the air conditioner and outlet in your room. I will share your comments with the maintenance team so they can further address any areas of concern. We hope to have the chance to welcome you back to the Crowne Plaza San Antonio Airport again soon.
"Easy access to most places in town"
My experience was wonderful. The hotel staff were very nice, the room was comfy and inviting. The bed was super comfortable, the room very clean, and everything came together to allow me to have a great nights sleep!Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you so much for your wonderful comments regarding your stay at the Crowne Plaza San Antonio Airport. We are happy you were able to relax and unwind while here and I look forward to sharing your feedback with the team. It would be our pleasure to welcome you back the next time you are in the area.
"Nice hotel, and staff!"
Overall stay was good they delivered on everything they offer. Did have 2 issues one with t.v. and toilet but they took care of that by giving us a extra night free. I would be going back and i would recommend this hotel to others!Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport It was great to have had you here and we thank you for taking the time to share your experiences. Although we regret any inconvenience with the television and toilet, we do appreciate your patience while we worked to resolve these concerns. We look forward to welcoming you back to the Crowne Plaza San Antonio Airport again soon.
Very comfortable and highly accessible to all that I needed, including great restaurants, great shopping and the Riverwalk.Genuine Hotels.com guest review
"For the most part excellent!"
The only experience with The Crowne Plaza that was a little less than great was the breakfast buffet. The food was only fair, and there was very little variety. Other than that - room comfort, decor, cleanliness, room service and food ordered for dinner - all was above average.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport We are delighted you were able to enjoy your stay at the Crowne Plaza San Antonio Airport. We appreciate your feedback regarding your dining experience as comments like yours help us to improve upon our services offered. Thank you and we hope to welcome you back the next time you are in San Antonio.
"Not again, but primarily because of the staff"
I arrived at 1:30pm and asked to check in. The front desk person told me the hotel check in time was 3pm and none of the rooms were available. I pressed politely, saying I wasn't particular and could take any room that was available as I wanted to prepare for a meeting I was having that afternoon. She reminded me that 3pm was the check in time and that […] I could come back at that time. One of her co-workers tried to be helpful and she found a King room non-smoking was available. The first staff person was not hospitable and started off the trip on a bad note. The rooms are clean, in fine condition but the property is old. the exterior needs a refresh and it would appear that the property is selling rooms to large groups to make up for its condition. Read moreGenuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for taking the time to share your perspective with us. We truly regret any inconvenience you may have encountered while checking into our hotel. Our check in time is at 3:00 P.M., however, we do appreciate your feedback regarding our team members. Whether you are staying with us for business or pleasure, we offer a variety of room types and areas for everyone to enjoy, including groups. Our variety of services and amenities ensure all of our guests can make the most of their stay with us. It would be great to welcome you back to the Crowne Plaza San Antonio Airport the next time you are in the area.
Close to airport and North star mall, room was very clean and nicely decorated, if in the neighborhood I would definitely stay there again.Genuine Hotels.com guest review
"Crown plaza hotel Ne"
Location is near restaurants , airport ,mall,easy access too major freewaysGenuine Hotels.com guest review
Great hotel, easy access to SAT, and with 410 Loop literally out front, quick hop to most anywhere in San Antonio. Room spacious, clean, AC is COLD. Clean sheets and bathrooms, HOT hot water with no delay in delivery. Laundry facilities and restaurant on site.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you so much for your wonderful review of the the Crowne Plaza San Antonio Airport. We are located adjacent to the airport with easy access to the surrounding area. It is great that you were able to enjoy this aspect of your stay and we appreciate your kind comments. We are delighted you were able to relax and enjoy your accommodations and we hope you have the chance to visit us again the next time you are in the area.
"Went San Antionio to attend my mothers funeral."
When I checked in to Room 419 I was expecting a King Size bed since that is what I reserved . The bed size was a Queen maybe. After the funeral We were able to meet with attorney to complete all matters regarding her will. I checked out 2 days early but was told at the front desk since I booked it through Expedia I would have to ask them for the refund. I […] was not in the mood to argue about the bed size or the refund. Read moreGenuine Expedia guest review
"A restful Stay"
Always a good night here. Near airport. Near shopping. Easy access to anywhere you want to go in San Antonio. We stay here a lot.Genuine Hotels.com guest review
"It was nice, clean, and convenient"
This is an older hotel, but it was very nice, clean and comfortable.Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport The Crowne Plaza San Antonio Airport hotel offers guests a central location next to the airport, making it easy to enjoy the surrounding area. We are delighted you enjoyed your stay and we thank you for your kind comments. We look forward to welcoming you back again soon.
The bartender was great, she used fresh juices in lieu of artificial mixers in the cocktails. For the price (we did the mystery deal) you can't beat it!Genuine Expedia guest review
Response by Crowne Plaza San Antonio Airport Thank you for sharing your experiences with us. We are happy you were able to enjoy some downtime while here and we look forward to welcoming you back to the Crowne Plaza San Antonio Airport soon.
I had a nice stay in the hotel, but I was traveling with other family members who stayed there too and their experience was not good. It's seems to make a difference where you are located in the hotel. There are some nice rooms, but also some rooms that are small and uncomfortable. The hotel staff seemed to be nice to some people, but rude to others. […] Don't know what that was about. Ask to check out room before. Read moreGenuine Hotels.com guest review
the hotel could use a remodel. the room was a little musty.Genuine Hotels.com guest review
Every one was super nice! Check in and out was really quick. It's literally right off of I410. Really close to the base, we took some "back roads" to get there. The only "issue" I had was in the evening the shower took a REALLY long time to get hot...and sometimes there wasn't cold water in the sink... weird.Genuine Hotels.com guest review
"Quick and pleasant booking"
Convenient and just what we required. Key worked at night but not in morning. Staff helpful.Genuine Expedia guest review
"crown treatment at pauper price"
We lobby and receiving were what I know crown to be..rooms were a little smaller than expected bit still a value.. only item was that I'd rather have a continental breakfast that has more variery than the full litmited one rhey offerdGenuine Hotels.com guest review
great serviceGenuine Hotels.com guest review
Me and my parents stayed at the Crowne Plaza for two nights. We had a wonderful experience during our stay. I give it 2 thumbs up !!Genuine Hotels.com guest review
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